GITNUXREPORT 2025

Digital Transformation In The Msp Industry Statistics

70% of MSPs prioritize digital transformation to drive growth, efficiency, and security.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

75% of MSPs report improved customer satisfaction after implementing digital transformation solutions

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40% of MSPs prioritize integration of AI-powered chatbots for customer service

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55% of MSPs leverage analytics tools to gain business insights

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48% of MSPs find that digital transformation has enhanced their ability to deliver proactive services

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69% of MSPs investing in new technologies report faster onboarding processes for clients

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51% of MSPs see a rise in customer retention after digital transformation initiatives

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59% of MSPs report leveraging customer data analytics to tailor solutions

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72% of MSPs report that digital transformation has allowed them to provide more personalized client experiences

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85% of MSPs say that cybersecurity is a key driver for their digital transformation efforts

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63% of MSPs cite data security concerns as a barrier to digital transformation

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60% of MSPs report increased demand for cybersecurity solutions as part of digital transformation

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64% of MSPs report that digital transformation helps in better threat detection and mitigation

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70% of MSPs consider digital transformation a top priority for growth in 2024

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60% of MSPs believe digital transformation will drastically change the MSP business model in the next five years

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50% of MSPs plan to expand their digital transformation initiatives to new industries in the next year

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66% of MSPs see remote work as a catalyst for digital transformation projects

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70% of MSPs believe that digital transformation helps reduce operational costs

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62% of MSPs report increased revenue growth associated with digital transformation projects

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59% of MSPs have adopted multi-cloud strategies to support digital initiatives

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49% of MSPs see digital transformation as a way to differentiate themselves in a crowded market

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74% of MSPs plan to increase their budget on digital tools in the upcoming fiscal year

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83% of MSPs see digital transformation as essential for meeting client expectations

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42% of MSPs prioritize workforce training to support digital transformation efforts

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77% of MSPs claim that digital transformation has led to improved data management capabilities

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52% of MSPs say digital transformation has improved their ability to scale operations efficiently

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65% of MSPs believe that digital transformation will lead to new revenue streams

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67% of MSPs aim to become more proactive in their service delivery through digital transformation

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54% of MSPs see digital transformation as vital for business continuity planning

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71% of MSPs believe that data-driven decision-making has improved their business outcomes

Statistic 30

48% of MSPs report that digital transformation has enhanced remote workforce management

Statistic 31

55% of MSPs are investing more in emerging digital tools to stay competitive

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65% of MSPs have increased their investment in automation technologies over the past year

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55% of MSPs report that AI integration has improved their service delivery efficiency

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80% of MSPs use cloud-based tools to facilitate digital transformation initiatives

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45% of MSPs have adopted IoT solutions to enhance client services

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58% of MSPs have implemented or are planning to implement RPA (Robotic Process Automation)

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72% of MSPs use or plan to use edge computing solutions to support digital transformation

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54% of MSPs report integrating DevOps practices into their service delivery models

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47% of MSPs have experienced challenges in digital transformation due to legacy systems

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44% of MSPs are utilizing AI for predictive maintenance services

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73% of MSPs have adopted or plan to adopt SaaS platforms to enhance digital services

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68% of MSPs have increased their use of remote management and monitoring (RMM) tools due to digital transformation

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78% of MSPs have reported improved compliance with regulations following digital transformation efforts

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55% of MSPs are investing in training their staff on new digital technologies

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69% of MSPs have integrated automation into their client onboarding processes

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66% of MSPs plan to adopt more advanced AI solutions in the next two years

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49% of MSPs are exploring blockchain technology for security and transaction transparency

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Key Highlights

70% of MSPs consider digital transformation a top priority for growth in 2024
65% of MSPs have increased their investment in automation technologies over the past year
55% of MSPs report that AI integration has improved their service delivery efficiency
80% of MSPs use cloud-based tools to facilitate digital transformation initiatives
60% of MSPs believe digital transformation will drastically change the MSP business model in the next five years
75% of MSPs report improved customer satisfaction after implementing digital transformation solutions
45% of MSPs have adopted IoT solutions to enhance client services
85% of MSPs say that cybersecurity is a key driver for their digital transformation efforts
50% of MSPs plan to expand their digital transformation initiatives to new industries in the next year
66% of MSPs see remote work as a catalyst for digital transformation projects
40% of MSPs prioritize integration of AI-powered chatbots for customer service
58% of MSPs have implemented or are planning to implement RPA (Robotic Process Automation)
70% of MSPs believe that digital transformation helps reduce operational costs

With 70% of MSPs naming digital transformation as a top growth priority for 2024, the industry is experiencing a seismic shift driven by automation, AI, and cloud technologies that are revolutionizing service delivery, operational efficiency, and client engagement.

Customer Experience and Retention

75% of MSPs report improved customer satisfaction after implementing digital transformation solutions
40% of MSPs prioritize integration of AI-powered chatbots for customer service
55% of MSPs leverage analytics tools to gain business insights
48% of MSPs find that digital transformation has enhanced their ability to deliver proactive services
69% of MSPs investing in new technologies report faster onboarding processes for clients
51% of MSPs see a rise in customer retention after digital transformation initiatives
59% of MSPs report leveraging customer data analytics to tailor solutions
72% of MSPs report that digital transformation has allowed them to provide more personalized client experiences

Customer Experience and Retention Interpretation

Digital transformation is proving to be a game-changer for MSPs, boosting customer satisfaction, retention, and personalization—proof that in the digital age, tech-savvy providers are turning data and AI into their best client advocates.

Cybersecurity and Data Security

85% of MSPs say that cybersecurity is a key driver for their digital transformation efforts
63% of MSPs cite data security concerns as a barrier to digital transformation
60% of MSPs report increased demand for cybersecurity solutions as part of digital transformation
64% of MSPs report that digital transformation helps in better threat detection and mitigation

Cybersecurity and Data Security Interpretation

Despite 63% of MSPs viewing data security as a barrier, the overwhelming 85% recognize cybersecurity as a pivotal driver of digital transformation, with nearly two-thirds reporting increased demand for these solutions and a significant 64% acknowledging that digital efforts bolster their threat detection and mitigation, underscoring that embracing cybersecurity is no longer optional but essential for staying ahead in the evolving threat landscape.

Digital Transformation Investment and Strategy

70% of MSPs consider digital transformation a top priority for growth in 2024
60% of MSPs believe digital transformation will drastically change the MSP business model in the next five years
50% of MSPs plan to expand their digital transformation initiatives to new industries in the next year
66% of MSPs see remote work as a catalyst for digital transformation projects
70% of MSPs believe that digital transformation helps reduce operational costs
62% of MSPs report increased revenue growth associated with digital transformation projects
59% of MSPs have adopted multi-cloud strategies to support digital initiatives
49% of MSPs see digital transformation as a way to differentiate themselves in a crowded market
74% of MSPs plan to increase their budget on digital tools in the upcoming fiscal year
83% of MSPs see digital transformation as essential for meeting client expectations
42% of MSPs prioritize workforce training to support digital transformation efforts
77% of MSPs claim that digital transformation has led to improved data management capabilities
52% of MSPs say digital transformation has improved their ability to scale operations efficiently
65% of MSPs believe that digital transformation will lead to new revenue streams
67% of MSPs aim to become more proactive in their service delivery through digital transformation
54% of MSPs see digital transformation as vital for business continuity planning
71% of MSPs believe that data-driven decision-making has improved their business outcomes
48% of MSPs report that digital transformation has enhanced remote workforce management
55% of MSPs are investing more in emerging digital tools to stay competitive

Digital Transformation Investment and Strategy Interpretation

As MSPs double down on digital transformation—viewing it as both a growth engine and survival strategy—it's clear that embracing cloud, data-driven insights, and remote work isn't just optional but essential to navigating the next five years of a rapidly evolving tech landscape.

Technology Adoption and Integration

65% of MSPs have increased their investment in automation technologies over the past year
55% of MSPs report that AI integration has improved their service delivery efficiency
80% of MSPs use cloud-based tools to facilitate digital transformation initiatives
45% of MSPs have adopted IoT solutions to enhance client services
58% of MSPs have implemented or are planning to implement RPA (Robotic Process Automation)
72% of MSPs use or plan to use edge computing solutions to support digital transformation
54% of MSPs report integrating DevOps practices into their service delivery models
47% of MSPs have experienced challenges in digital transformation due to legacy systems
44% of MSPs are utilizing AI for predictive maintenance services
73% of MSPs have adopted or plan to adopt SaaS platforms to enhance digital services
68% of MSPs have increased their use of remote management and monitoring (RMM) tools due to digital transformation
78% of MSPs have reported improved compliance with regulations following digital transformation efforts
55% of MSPs are investing in training their staff on new digital technologies
69% of MSPs have integrated automation into their client onboarding processes
66% of MSPs plan to adopt more advanced AI solutions in the next two years
49% of MSPs are exploring blockchain technology for security and transaction transparency

Technology Adoption and Integration Interpretation

As MSPs turbocharge their digital transformation with cloud, AI, and IoT, they’re not only upgrading their tech stack but also reengineering client services—though lingering legacy systems and the quest for advanced AI and blockchain remain hurdles in this high-stakes digital race.