Key Takeaways
- In 2023, 82% of U.S. consumers reported using digital coupons at least once a month, with millennials leading at 91% usage rate
- Globally, 65% of online shoppers abandon carts without coupons, but 24% complete purchases when coupons are applied
- 76% of smartphone users have redeemed a mobile coupon in the past year, averaging 5 redemptions per user
- In 2023, average coupon redemption rate for email campaigns reached 4.2%, up 15% from 2022
- Mobile coupons have a 10.25% redemption rate compared to 2.1% for print coupons globally
- 28% of coupon codes shared on social media get redeemed within 24 hours of posting
- Coupon marketing generated $14 billion in U.S. retail sales in 2023, a 12% YoY increase
- Brands using coupons saw 25% higher average order value (AOV) at $85 vs $68 without
- Digital coupons drove 16% of e-commerce revenue, totaling $120B globally
- 67% of customers return within 30 days after coupon redemption
- Loyalty program coupons increase repeat purchase rate by 52%
- 74% of coupon users become brand loyalists, vs 29% non-users
- Coupon market size reached $22B globally in 2023, projected 11% CAGR to 2028
- Digital coupons grew 28% YoY, now 72% of total market share
- Mobile coupon market to hit $460B by 2027, from $210B in 2023
Digital coupons are now essential for driving sales and building customer loyalty across nearly every industry.
Consumer Usage
Consumer Usage Interpretation
Customer Loyalty
Customer Loyalty Interpretation
Market Growth and Trends
Market Growth and Trends Interpretation
Redemption and Conversion
Redemption and Conversion Interpretation
Revenue and Sales Impact
Revenue and Sales Impact Interpretation
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