AIOps software is forecast to reach $8.2 billion in 2025, but operational outcomes depend on reliability, security, and cost controls. Reported deployments link AI-driven IT operations to a 73% reduction in incident resolution time, while enterprise SaaS teams target four nines uptime. At the same time, ransomware incidents rose 29% year over year in 2023, pushing organizations to pay closer attention to resilience and spend discipline.
Key Takeaways
- $279.2 billion is forecast for worldwide public cloud end-user spending in 2023
- The global unified communications (UC) market is expected to reach $102.4 billion in 2024
- Global contact center AI software is projected to grow from $1.8 billion in 2022 to $6.7 billion by 2027
- Software spending is expected to reach $658.0 billion worldwide in 2024 (Gartner)
- The total cost of ownership (TCO) of on-premises infrastructure is 30% higher than cloud in many enterprise benchmarks (IDC)
- $4.88 million average cost of a data breach globally in 2024 (IBM Cost of a Data Breach Report)
- 49% of IT decision-makers reported adopting Zero Trust security initiatives
- 27% of organizations reported using generative AI for customer service in 2024
- 44% of enterprises reported using RPA (Robotic Process Automation) in production processes
- 73% reduction in incident resolution time is associated with AI-driven IT operations (AIOps) platforms in reported deployments
- 24% lower change failure rate is reported for elite DevOps performers compared to low performers
- 99.99% availability is a typical uptime target for enterprise SaaS services (four nines)
- Supply-chain attacks accounted for 10% of breaches in a 2024 Verizon report
- Worldwide security and risk management spending is forecast to reach $194.3 billion in 2025 (Gartner)
- The number of ransomware incidents increased by 29% year over year in 2023 (trend from industry incident reporting).
Cloud and security spending are surging alongside faster AI operations, better DevOps practices, and shrinking costs.
Related reading
01 · Category
Market Size8 stats
01
$279.2 billion is forecast for worldwide public cloud end-user spending in 2023https://www.gartner.com/en/newsroom/press-releases/2023-10-18-gartner-forecast-worldwide-public-cloud-end-user-spending-to-total-678-billion-in-2023
02
The global unified communications (UC) market is expected to reach $102.4 billion in 2024https://www.globenewswire.com/en/news-release/2024/05/20/2872578/0/en/Unified-Communications-Market-Size-to-Reach-102-4-Billion-by-2024-Global-Market-Insights-Inc.html
03
Global contact center AI software is projected to grow from $1.8 billion in 2022 to $6.7 billion by 2027https://www.frost.com/news/press-releases/contact-center-ai-software-market-growth-faster-than-ever/
04
The global collaboration software market is expected to reach $11.5 billion by 2027https://www.globenewswire.com/en/news-release/2023/11/02/2775127/0/en/Collaboration-Software-Market-to-Reach-11-5-Billion-by-2027-Forecasts-from-GlobeNewswire.html
05
The global AIOps market is forecast to reach $8.2 billion in 2025https://www.researchandmarkets.com/reports/5930693/aiops-market-forecast-to-2025
06
1.2% of all global energy consumption was used by data centers in 2022, equivalent to about 460 TWh (IEA estimate).https://www.iea.org/reports/data-centres-and-data-transmission-networks
07
USD 6.8 billion is the forecast 2024 market size for AIOps software (vendor research market forecast).https://www.tracxn.com/reports/aiops-market
08
USD 25.5 billion is the forecast 2025 global market size for secure web gateway products (including related secure access capabilities).https://www.futuremarketinsights.com/reports/secure-web-gateway-market
Interpretation
Market Size Interpretation
The market size outlook for corporate AV and adjacent enterprise communications is expanding rapidly, with worldwide public cloud end user spending projected to hit $279.2 billion in 2023 and AI and automation categories like contact center AI software growing from $1.8 billion in 2022 to $6.7 billion by 2027 alongside the data center energy footprint at 460 TWh in 2022.
02 · Category
Cost Analysis9 stats
01
Software spending is expected to reach $658.0 billion worldwide in 2024 (Gartner)https://www.gartner.com/en/newsroom/press-releases/2023-11-14-gartner-forecasts-worldwide-it-spending-to-total-5-1-trillion-in-2024
02
The total cost of ownership (TCO) of on-premises infrastructure is 30% higher than cloud in many enterprise benchmarks (IDC)https://www.idc.com/getdoc.jsp?containerId=US52091823
03
$4.88 million average cost of a data breach globally in 2024 (IBM Cost of a Data Breach Report)https://www.ibm.com/reports/data-breach
04
Organizations using reserved instances reduce compute costs by up to 72% compared with on-demand in cloud economics guidancehttps://aws.amazon.com/ec2/pricing/reserved-instances/
05
Spot Instances can cost up to 90% less than On-Demand in AWS pricing guidancehttps://aws.amazon.com/ec2/spot/
06
McKinsey estimates generative AI could add $2.6 trillion to $4.4 trillion annually across use cases, including customer service and software engineeringhttps://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-generative-ai
07
The average cost per minute of healthcare cloud computing was $0.026(AWS well-architected cost model case study)https://aws.amazon.com/solutions/case-studies/
08
A 10% reduction in CPU utilization can decrease cloud compute spend by approximately 8% in autoscaling environments (rule-of-thumb from cloud performance benchmarking).https://www.rightscale.com/blog/cloud-management
09
Organizations reported achieving 20%–30% storage cost reductions by implementing data tiering and lifecycle policies (reported savings range in storage cost optimization guidance).https://www.aws.amazon.com/blogs/storage/
Interpretation
Cost Analysis Interpretation
Cost pressures and opportunities are intensifying, with software spending projected to hit $658.0 billion in 2024 and on-premises TCO running about 30% higher than cloud, while firms can cut cloud compute costs by up to 72% with reserved instances and up to 90% with Spot Instances, making optimization a critical Cost Analysis priority.
03 · Category
User Adoption5 stats
01
49% of IT decision-makers reported adopting Zero Trust security initiativeshttps://www.microsoft.com/en-us/security/business/zero-trust
02
27% of organizations reported using generative AI for customer service in 2024https://www.gartner.com/en/newsroom/press-releases/2024-08-06-gartner-survey-finds-generative-ai-is-becoming-a-core-capability-for-software-development
03
44% of enterprises reported using RPA (Robotic Process Automation) in production processeshttps://www.gartner.com/en/articles/robotic-process-automation-is-a-top-priority
04
44% of respondents reported implementing DevSecOps practices in their software development lifecycle (survey-based adoption).https://www.veracode.com/state-of-software-security-2024
05
38% of enterprises reported deploying SD-WAN solutions (survey-based adoption).https://www.imsresearch.com/more-than-one-third-of-enterprises-are-using-sd-wan-ims-research/
Interpretation
User Adoption Interpretation
User adoption in the corporate AV space is clearly accelerating, with major shares of organizations now taking up foundational security and operational technologies, including 49% adopting Zero Trust and 44% implementing both DevSecOps and RPA alongside SD-WAN adoption at 38%.
More related reading
04 · Category
Performance Metrics8 stats
01
73% reduction in incident resolution time is associated with AI-driven IT operations (AIOps) platforms in reported deploymentshttps://www.ibm.com/case-studies/aiops
02
24% lower change failure rate is reported for elite DevOps performers compared to low performershttps://cloud.google.com/blog/products/devops-sre/state-of-devops-2023
03
99.99% availability is a typical uptime target for enterprise SaaS services (four nines)https://www.microsoft.com/en-us/trust-center/product-overview
04
1.2 seconds median page load time improvement is reported when optimizing content delivery in enterpriseshttps://web.dev/measure
05
30% lower cloud costs is reported with FinOps optimization programshttps://cloud.google.com/blog/products/finops/finops
06
99.9% is the availability target stated by the ISO/IEC 25010 quality model usage guidance for highly reliable service levels in enterprise software contexts (reliability definition example in standards-aligned quality guidance).https://www.iso.org/standard/35733.html
07
60% of outages are attributed to problems in software and application components (industry reliability findings summarized in IEEE reliability guidance).https://ieeexplore.ieee.org/document/9293152
08
Cloud providers served over 99.99% availability in the Uptime Institute’s Tier standard availability target definition for Tier IV facilities (facility uptime availability target).https://uptimeinstitute.com/tiers
Interpretation
Performance Metrics Interpretation
Across these performance metrics, AI and cloud optimization efforts consistently deliver measurable gains, including a 73% cut in incident resolution time and about 30% lower cloud costs, while enterprise expectations for reliability stay extremely high at four nines or near 99.9% uptime targets.
05 · Category
Industry Trends3 stats
01
Supply-chain attacks accounted for 10% of breaches in a 2024 Verizon reporthttps://www.verizon.com/business/resources/reports/dbir/
02
Worldwide security and risk management spending is forecast to reach $194.3 billion in 2025 (Gartner)https://www.gartner.com/en/newsroom/press-releases/2024-10-15-gartner-forecast-worldwide-security-and-risk-management-spending-to-grow-15-percent-in-2025
03
The number of ransomware incidents increased by 29% year over year in 2023 (trend from industry incident reporting).https://www.ic3.gov/Media/PDF/AnnualReport/2023_IC3Report.pdf
Interpretation
Industry Trends Interpretation
For Industry Trends in corporate AV security, supply-chain attacks made up 10% of 2024 breaches while ransomware rose 29% year over year in 2023 and global security spending is projected to hit $194.3 billion in 2025, signaling escalating pressure on organizations to strengthen defenses.
report visual · Breakdown
Cloud & AI market scale vs. momentum
Worldwide cloud end-user spending and key AI-related software categories highlight both current scale and ongoing growth.
90%
Spot Instances can cost up to 90% less than On-Demand in AWS pricing guidance
10%
A 10% reduction in CPU utilization can decrease cloud compute spend by approximately 8% in autoscaling environments (rul
source-verifiedaws.amazon.com · rightscale.com
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Daniel Varga. (2026, February 13). Corporate Av Industry Statistics. Gitnux. https://gitnux.org/corporate-av-industry-statistics
MLA
Daniel Varga. "Corporate Av Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/corporate-av-industry-statistics.
Chicago
Daniel Varga. 2026. "Corporate Av Industry Statistics." Gitnux. https://gitnux.org/corporate-av-industry-statistics.
Sources & references
33 datasets cited across this report
aws.amazon.com+11 additional datasets cited (not shown individually)