Gitnux/Report 2026

Business Insurance Industry Statistics

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Business Insurance Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

Before any source is gathered, an editor locks the question, what qualifies, and how the piece will be judged.

02Source Research

Search agents collect the source set and pull each data point out with its provenance attached.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 31 days

01 Industry overview

The business insurance industry at a glance

U.S. property-and-casualty insurers wrote $1.1 trillion in direct premiums in 2025, while commercial insurance pricing entered a softer cycle globally and cyber coverage continued expanding.

$1.105T[4]
U.S. P&C premiums, 2025
3.0%[24]
U.S. P&C growth forecast, 2026
$16.3B[73]
Global cyber premiums, 2025
5.3%[45]
Top commercial insurer share, 2025
Market size
U.S. property-and-casualty insurers reported $1.105 trillion in direct premiums written in 2025, up 4.2% from 2024. Commercial insurance is a major component of this total, covering business property, liability, workers compensation, commercial auto and specialty lines.[4]
Forecast & CAGR
Swiss Re expects U.S. property-and-casualty premium growth to slow to 3.0% in 2026 and 3.5% in 2027. Globally, non-life premium growth is forecast at 0.6% in real terms in 2026 and 1.1% in 2027, reflecting softer commercial pricing and competitive capacity.[24]
Market share & regions
The United States remains the largest national insurance market by nominal premium volume, while regional commercial pricing diverged in late 2025: global commercial rates fell 4% in the fourth quarter, compared with flat composite rates in the United States, a 6% decline in Europe and a 12% decline in the Pacific region.[24][74]
Segmentation
In U.S. property-and-casualty insurance, 2025 net premiums included $66.4 billion of commercial auto, $61.2 billion of commercial multiple peril, $45.6 billion of workers compensation and $106.6 billion of other liability. Commercial auto grew 7.4% year over year, while workers compensation declined 1.5%.[45]
Key players & concentration
The leading U.S. commercial-lines writers in 2025 were Chubb, Travelers, Liberty Mutual, Berkshire Hathaway and Zurich. Chubb led with $27.8 billion of direct premiums written and a 5.3% share; the top 10 companies together accounted for approximately 34.1% of the market based on the listed shares.[45]
Pricing
Global commercial insurance rates declined 4% in the fourth quarter of 2025, the sixth consecutive quarterly decrease. Property rates fell 9% globally, cyber rates fell 7%, while casualty rates rose 4% globally and 9% in the United States because of severe claims and large jury awards.[74]
Trends, drivers & challenges
Demand is being driven by cyber incidents, artificial intelligence exposure, supply-chain dependence, climate-related losses and rising liability severity. The NAIC reported U.S. cyber direct written business of approximately $9.46 billion in 2025, up 3.5% from 2024, while claims increased 20% to 56,323 and the loss ratio rose to 53.0.[4][74]
Consumer behavior & competition
Businesses are increasingly comparing insurers through brokers, using captives and retaining more risk as capacity expands and prices soften. Marsh reported that clients used the competitive 2025 market to negotiate broader terms, while cyber demand continued to grow as more organizations purchased coverage or increased limits.[74][4]
M&A
Insurance distribution remained highly acquisitive in 2025. Marsh’s Risk and Insurance Services segment completed 14 acquisitions, while Gallagher was the most active public brokerage buyer with 16 announced transactions; private-capital-backed buyers remained a major force in brokerage consolidation.[74][75]
Regulation
U.S. insurance regulation remains state-based, with regulators focusing on solvency, market conduct, cyber security, climate risk and artificial intelligence. The NAIC says 49 jurisdictions participated in its Market Conduct Annual Statement system for the 2024 data year, while 23 states had adopted the Insurance Data Security Model Law by the latest published count.[4]
Latest news
The latest market indicators point to a transition from hard-market pricing to increased competition: global commercial rates declined 4% in Q4 2025, while U.S. casualty rates still rose 9%. At the same time, the NAIC’s 2026 cyber-market report identified continued premium growth, more claims and increasing exposure from AI, cloud outages and third-party vendors.[74][4]

02 Ranking

Top 10 Companies in the Business Insurance Industry

The leading companies in the business insurance industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 10, 2026 · Next review December 10, 2026

Verdict

Allianz leads Gitnux's 2026 business insurance ranking with an Overall score of 9.1, with nearly 70 countries coverage for corporate and global business insurance. The Hartford is the runner-up at 9.0, with U.S. small commercial, middle-market and specialty insurance focus.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in commercial property & casualty

    Allianz

    DE

    Ranked #1 · 9.1 · Commercial property & casualty

    Why we picked it: Its global corporate and commercial/specialty segment spans nearly 70 countries, supporting multinational business insurance needs.

    See in ranking ↓Visit allianz.com ↗

  2. #2 overall

    The Hartford

    US

    Ranked #2 · 9.0 · Commercial property & casualty

    Why we picked it: Its segment concentrates on U.S. small commercial, middle-market and specialty lines, aligning with U.S. commercial P&C breadth.

    See in ranking ↓Visit thehartford.com ↗

  3. #3 overall

    AXA

    FR

    Ranked #3 · 9.0 · Commercial property & casualty

    Why we picked it: Its global commercial property, casualty and specialty platform maps to large international non-life premium exposures.

    See in ranking ↓Visit axa.com ↗

Pick 1 is the #1 company overall. No other segment places in the top 5, so picks 2 and 3 follow rank.

Full ranking

Sort by
Top 10 companies in the business insurance industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

Allianz

Commercial property & casualty · DE

9.1
2

The Hartford

Commercial property & casualty · US

9.0
3

AXA

Commercial property & casualty · FR

9.0
4

Travelers

Commercial property & casualty · US

9.0
5

Chubb

Commercial property & casualty · CH

9.0
6

Arch Capital Group

Global specialty, commercial and reinsurance insurance · BM

8.5
7

Liberty Mutual

Global commercial property and casualty insurance · US

8.5
8

Berkshire Hathaway

Commercial insurance, specialty insurance and reinsurance · US

8.5
9

Sompo Holdings

Global commercial and specialty property-casualty insurance · JP

8.3
10

Swiss Re

Global commercial reinsurance and corporate risk solutions · CH

8.3

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 10, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 11). Top 10 companies in the business insurance industry. In Business Insurance Industry Statistics. Gitnux. https://gitnux.org/business-insurance-industry-statistics/#top-companies

report visual · Projection

Global primary commercial lines property and casualty insurance premiums

Global primary commercial lines property and casualty insurance premiums grew from $665.0B in 2018 to $901.0B in 2022.

$665B
Start
+7.89%
CAGR · 4y
$901B
Projected
20182022
source-verifiediii.org2023

04 Statistics

Technology & Innovation

AI adoption is broad, but measurement and data governance lag: 42% of P&C insurers tracked no AI metrics in 2026, while only 11% reported strong data foundations.

AI in the business insurance industry

  • 44% of global insurance respondents using or considering AI cited insurance-risk underwriting as a use case in 2025.[1]
  • 41% of insurers and managing general agents surveyed by AM Best said they were actively using AI across core business areas in 2026.[2]
  • 58% of U.S. life insurers in surveys from 2022–2023 used, planned to use, or planned to explore AI and machine learning.[3]
  • 84% of surveyed U.S. health insurers reported using artificial intelligence or machine learning in 2025.[4]
  • 48% of global insurance respondents said their company was currently using AI in 2025, up from 29% in 2024.[1]
  • Nearly 60% of insurers and managing general agents surveyed by AM Best expected AI to significantly transform their business models within one to three years in 2026.[2]

Automation in the business insurance industry

  • Only 8% of insurance executives rated their workforce as highly proficient in AI tools in 2026.[5]
  • 59% of insurers reported a transformative impact from AI on operations in KPMG’s 2025 insurance research.[5]
  • Only 11% of insurance executives reported strong data foundations and governance for scaling AI in 2026.[5]
  • 71% of insurance executives surveyed by KPMG said they mainly use AI for content generation or routine task automation in 2026.[5]
  • 77% of insurance executives surveyed by KPMG believed that failing to redesign enterprise architecture for AI would undermine competitiveness within five years.[5]
  • 42% of property-and-casualty insurers tracked no AI metrics in 2026, limiting measurement of automation outcomes.[6]

Digital Transformation in the insurance sector (sector benchmark)

  • 45% of surveyed global insurance companies identified legacy technology systems and infrastructure as their biggest barrier to adopting digital tools and new ways of working.[7]
  • 25% of the world’s 210 largest insurers had fully digitalized their value chain in ACORD’s 2025 study, while 46% were still investing in digitalization without completing the transformation.[8]
  • 13% of UK insurance professionals surveyed said their operations were fully digitized, while 79% considered digital transformation important or extremely important for competitiveness.[9]
  • 46% of global insurers were classified as having digital aspirations in ACORD’s 2025 maturity study, meaning they had explicit digitalization investment but remained on the transformation journey.[8]

Technology Adoption in the insurance sector (sector benchmark)

  • 95% of UK insurance firms responding to the Bank of England’s 2024 survey were already using artificial intelligence, the highest adoption rate among surveyed financial-services sectors.[10]
  • 65% of European insurance undertakings surveyed by EIOPA were already actively using generative AI in 2025, with another 23% planning adoption.[11]
  • 76% of US insurance executives surveyed by Deloitte had implemented generative AI in at least one business function in 2024, including 82% of life-and-annuity insurers and 70% of property-and-casualty insurers.[12]
  • 78% of global property-and-casualty insurers surveyed by Bain were using generative AI in some capacity in 2025, but only 4% had scaled it across their organizations.[13]

Cloud Computing in the insurance sector (sector benchmark)

  • 94% of Insurance Ireland CEOs surveyed said their companies currently adopted cloud technology in 2025, making it the most widely adopted innovative technology in the survey.[14]
  • Cloud computing and data-science techniques were described as well embedded across many Irish insurance companies in a 2025 CEO survey covering 37 respondents.[14]
  • Gartner reported in 2024 that industry cloud platforms were highly valued by insurance respondents to its Cloud End-User Behavior Survey, indicating strong interest in sector-specific cloud environments.[15]
  • 78% of Insurance Ireland CEOs surveyed planned future use of cloud technology in 2025, despite already reporting 94% current adoption.[14]

Big Data in the insurance sector (sector benchmark)

  • 50% of European non-life insurers and 24% of life insurers reported using artificial intelligence in their operations in EIOPA’s 2023 digitalization survey.[11]
  • 64% of reported generative-AI use cases among European insurers were for internal back-office applications in EIOPA’s 2025 survey, compared with 36% for customer-facing applications.[11]
  • 65% of European insurance undertakings surveyed by EIOPA used generative AI in 2025, with reported applications spanning customer service, claims management, sales and distribution, and data analysis.[11]
  • 75% of Insurance Ireland CEOs surveyed said their companies currently adopted data science or analytics in 2025, making it the second-most adopted innovative technology in the survey.[14]

IoT in the insurance sector (sector benchmark)

  • 19% of Insurance Ireland CEOs reported planned IoT adoption in 2025, compared with 54% planning machine learning and predictive modelling and 86% planning artificial intelligence.[14]
  • 19% of Insurance Ireland CEOs surveyed planned future Internet of Things adoption in 2025, up from 13% reporting current adoption.[14]

05 Statistics

Data & Analytics

Carriers emphasize risk governance and integration readiness; 65% of executives said data governance is a focus in 2026, while 24% of traditionalists were ready for real-time data integration in 2025.

Business intelligence in the business insurance industry

  • 4.67 out of 5 was the data-enabled risk-capability score for commercial insurance pioneers in 2025.[16]
  • 22% of commercial insurance pioneers identified data quality and access as a product-design challenge in 2025.[16]
  • 24% of commercial insurance traditionalists were ready for real-time data integration in 2025.[16]
  • 66% of commercial insurance leaders prioritized migration to flexible, cloud-based technology platforms in 2025.[16]
  • 61% of commercial insurance leaders invested in data-driven underwriting models in 2025.[16]
  • 29% of commercial insurance traditionalists identified data quality and access as a product-design challenge in 2025.[16]

Data analytics in the business insurance industry

  • 63% of insurance enterprises were investing in generative AI, including predictive analytics for underwriting and claims.[17]
  • 63% of North American carriers used generative AI as part of claims resolution in 2025.[18]
  • 81% of insurance decision-makers identified improved customer satisfaction and retention as a goal for generative AI in 2024.[19]
  • 27% of insurance decision-makers said their organizations were already using synthetic data in 2024.[19]
  • 30% of insurance decision-makers were actively considering synthetic-data use in 2024.[19]
  • 77% of middle-market and large-commercial insurers were in implementation or production stages for underwriting data-and-analytics scoring.[19]

Data Quality in the insurance sector (sector benchmark)

  • 61% of insurance respondents globally identified internal data quality as their biggest challenge in fraud response in 2024.[20]
  • 39% of insurers globally cited asset data management as an operational challenge in 2024.[21]
  • 71% of UK insurers and brokers reported duplicate data as a data challenge in 2025.[22]
  • 53% of insurance respondents globally identified access to external data as a fraud-response challenge in 2024.[20]
  • 45% of insurers globally cited receiving relevant asset data within required timeframes as an operational challenge in 2024.[21]
  • 63% of UK insurers and brokers reported distrust in data as a data challenge in 2025.[22]

Data Governance in the insurance sector (sector benchmark)

  • 65% of insurance executives said data governance was a focus of their data strategy in 2026.[5]
  • 17% of UK insurers and brokers had a unified data platform supporting integrations from multiple data sources in 2025.[22]
  • 48% of insurance executives said risk management and compliance were a focus of their data strategy in 2026.[5]
  • 67% of UK insurers and brokers followed manual processes for customer financial-crime risk assessments in 2025.[22]
  • 55% of insurance executives said data security and privacy were a focus of their data strategy in 2026.[5]

KPIs in the business insurance industry

  • 4% of U.S. auto and homeowners insurance customers rating their digital claims experience excellent or perfect were at risk of attrition in 2025.[23]
  • 81% of U.S. small-business customers with the highest trust in their commercial insurer definitely intended to renew in 2024, a retention KPI.[23]
  • 22% of U.S. auto and homeowners insurance customers used multiple channels to find answers to the same claims question in 2025.[23]
  • 52% of U.S. auto and homeowners insurance customers rating their digital claims experience poor or just okay were at risk of leaving or not renewing in 2025.[23]
  • 13% of U.S. small-business premium increases in 2024 resulted from a customer-made policy change.[23]
  • 51% of U.S. small-business premium increases in 2024 were initiated by the insurer.[23]

06 Statistics

Strategy & Growth

Growth expectations tighten around commercial cycles: Swiss Re forecasts U.S. P&C growth at 3.0% in 2026 and 3.5% in 2027, with slower global non-life real growth.

Growth in the business insurance industry

  • $4.8 trillion was the forecast 2025 global non-life premium volume published by Swiss Re Institute.[24]
  • 5% was Swiss Re’s forecast for U.S. property-and-casualty direct-premium growth in 2025.[24]
  • 4% was Swiss Re’s forecast for U.S. property-and-casualty direct-premium growth in 2026.[24]
  • 4.7% was Swiss Re’s estimate for 2024 global non-life premium growth.[24]
  • 2.6% was Swiss Re’s forecast for 2025 global non-life premium growth.[24]
  • 5.2% was Swiss Re’s estimate for global insurance-premium growth in 2024.[24]

Differentiation in the business insurance industry

  • 25.7% was the U.S. excess-and-surplus market’s share of total commercial-insurance premium in 2024.[25]
  • $130 billion of direct written premium was generated by the U.S. excess-and-surplus insurance market in 2024.[25]
  • 20% was the estimated share of the total U.S. property-and-casualty marketplace represented by specialty insurance in 2024.[26]
  • 13.5% was the U.S. excess-and-surplus market’s share of total commercial-insurance premium in 2010.[25]
  • 4.4% was the 2010–2024 compound annual growth rate of the U.S. admitted insurance market.[25]
  • 10.6% was the 2010–2024 compound annual growth rate of the U.S. excess-and-surplus market.[25]

Mergers and acquisitions in the business insurance industry

  • 47 U.S. property-and-casualty underwriting transactions were recorded in 2024.[27]
  • 623 U.S. insurance-distribution mergers and acquisitions were recorded in 2024.[27]
  • $49.9 billion was the aggregate value of insurance-sector M&A deals across the United States and Bermuda in 2024.[12]
  • 476 broker M&A deals were recorded across the United States and Bermuda in 2024.[12]
  • $39.497 billion was the transaction value of U.S. insurance-distribution M&A in 2024.[27]
  • 748 U.S. insurance-related mergers and acquisitions were recorded in 2024.[27]

Strategic partnerships in the business insurance industry

  • 53% of U.S. commercial businesses were represented by the combined footprint of Adaptive Insurance and Tokio Marine HCC partners.[28]
  • 150 local agents represented Rural Mutual Insurance across Wisconsin in its 2024 strategic alliance with Badger Mutual.[29]
  • 2.36 million U.S. small and midsize businesses were represented by the combined footprint of Adaptive Insurance and Tokio Marine HCC partners.[28]
  • 150 billion dollars per year was the estimated cost of power outages to U.S. businesses in the partnership announcement by Adaptive Insurance and Tokio Marine HCC.[28]
  • $21 billion in claims were paid globally by Chubb in 2023 through its insurance operations and partnerships.[30]
  • 98.5% of embedded-insurance quotes were returned in under one second by Chubb’s partnership platform.[30]

07 Statistics

People & Workforce

Workforce capacity is a constraint for AI scaling; only 8% of executives rated their workforce as highly proficient in AI tools in 2026.

Hiring in the business insurance industry

  • 40% of insurance-agency hiring respondents cited insufficient applicants as a hiring challenge in 2024.[31]
  • 33% of insurance-agency hiring respondents cited compensation as a hiring challenge in 2024.[31]
  • 16% of positions insurers expected to add in 2025 were entry-level roles, the lowest aggregate share recorded in the cited labor-market study.[19]
  • 7% of insurance-agency respondents involved in hiring reported no hiring challenges during the previous year in 2024.[31]
  • 55% of insurance carriers expected to increase staff in 2025.[19]

Employee retention in the business insurance industry

  • 65% of candidates discontinued an insurance-related hiring process because of an unattractive employee value proposition or culture, according to Aon research.[32]
  • 65% of workers cited in the 2025 insurance talent-trends report felt stuck in their jobs and wanted to leave.[33]
  • More than two-thirds of insurance-agency professionals surveyed were not engaged, according to the 2025 insurance talent-trends report.[33]
  • 1.2% was the average voluntary-quit rate in finance and insurance during 2024, according to the cited talent-trends report.[33]

Remote Work in the insurance sector (sector benchmark)

  • Across U.S. finance and insurance workers, 13.4% reported remote work in the Chicago Fed survey covering July 2021 through March 2024.[34]
  • Across U.S. insurance companies, 22% said in 2025 that most of their staff worked fully remotely.[33]
  • Across North American insurance and actuarial professionals, 89% said in 2025 they had the option to work remotely.[35]
  • Across U.S. finance and insurance employees, 30% worked fully from home during the December 2024–March 2025 survey period.[36]

Hybrid Work in the insurance sector (sector benchmark)

  • Among finance, insurance and real-estate employers in the United States, 55.8% were classified as fully hybrid in the 2024 NACE employer survey.[37]
  • Across U.S. finance and insurance workers, 28.7% were in hybrid work environments as of September 2024.[38]
  • Across U.S. finance and insurance employees, 38% worked in hybrid arrangements during the December 2024–March 2025 survey period.[36]
  • Across 116 UK insurance companies, 19% expected their hybrid-working policy to become more restrictive in 2025.[39]

Upskilling in the business insurance industry

  • Aon described change orchestrators as an emerging insurance workforce cluster responsible for digital adoption, talent mobility and upskilling in 2026.[32]
  • Aon identified continuous reskilling and hybrid technical-digital capabilities as workforce priorities for insurers in its 2026 analysis.[32]
  • 71% of insurance executives said their organizations mainly used AI for content generation or routine task automation in 2026, increasing demand for new technical skills.[5]
  • 8% of insurance executives rated their workforce as highly proficient in AI tools in 2026, highlighting a major reskilling requirement.[5]

Employee Engagement in the insurance sector (sector benchmark)

  • Among workers newly hired into property and casualty insurance during the previous five years, about one-third valued engaging and interesting work in a 2025 poll.[38]
  • Among U.S. employees surveyed by Gallup, 16% were actively disengaged in 2023, providing an economy-wide benchmark for insurance employers.[40]
  • Across insurance employees surveyed by APQC in the first half of 2024, employee experience priorities and engagement gaps were measured across insurance organizations.[41]
  • Across U.S. employees, 33% were engaged in their work and workplace in 2023, an economy-wide benchmark relevant where insurance-specific engagement data are limited.[40]

DEI in the business insurance industry

  • 44% of the 63,000-person Lloyd’s market workforce were women in 2024.[42]
  • 32% of Lloyd’s market firms collected schooling data in 2024.[42]
  • 71% of Lloyd’s market firms worked with outreach partners to attract talent in 2024.[42]
  • 26% of Lloyd’s market firms collected socioeconomic-background data in 2024.[42]
  • 45% of new hires in the Lloyd’s market were women in 2024.[42]

08 Statistics

Customer & Sales

Claims and communication preferences track into retention risk: 52% rated digital claims experience poor or just okay were at risk of leaving or not renewing in 2025.

Customer experience in the business insurance industry

  • 44% of Canadian small businesses were somewhat satisfied with the ease of applying for or renewing commercial insurance in 2024.[43]
  • 55% of U.S. small commercial insurance customers said they received information personalized to their business in 2024.[23]
  • 697 points was the overall satisfaction score among U.S. small commercial insurance customers in 2024, on a 1,000-point scale.[23]
  • 47% of surveyed business owners with insurance were satisfied with customer service in 2024, while 33% were very satisfied.[44]
  • 80% of surveyed business owners preferred email for communicating with insurance providers in 2024.[44]

Customer retention in the business insurance industry

  • 20% of independent insurance agencies reported strong retention gains during the year covered by a 2026 Liberty Mutual study.[45]
  • 65% of independent insurance agents said customer retention was stable or better than a year earlier in 2024.[45]
  • 94%–95% was the retention rate across all books of business on Layr’s insurance brokerage platform, according to a Lloyd’s case study.[46]
  • 32% of independent insurance agencies that improved retention said they proactively communicated with clients at least monthly in 2026.[45]
  • 81% of U.S. small commercial insurance customers with the highest levels of trust said they would definitely renew with their carrier in 2024.[23]

Customer acquisition in the business insurance industry

  • 79% of U.S. small commercial insurance customers with the highest levels of trust said they would definitely recommend their carrier in 2024.[23]
  • Less than 40% of leading insurance companies’ advertising budgets went to digital channels in 2024, based on estimates from public filings.[47]
  • 80% of Canadian small businesses reported carrying liability insurance in the 2024 CFIB insurance survey.[43]
  • 69% of independent insurance agents reported acquiring new clients at the same or better rate than a year earlier in 2024.[45]
  • 36% of U.S. small business owners reported a commercial insurance premium increase during the year before the 2024 J.D. Power study.[23]

Customer loyalty in the business insurance industry

  • 106 points lower was the overall trust score among U.S. businesses that did not receive personalized insurance information in 2024.[23]
  • 716 points was Allstate’s overall satisfaction score among U.S. small commercial insurance customers in 2024.[23]
  • 727 points was American Family’s overall satisfaction score among U.S. small commercial insurance customers in 2024.[23]
  • 719 points was State Farm’s overall satisfaction score among U.S. small commercial insurance customers in 2024.[23]

Lead generation in the business insurance industry

  • 20% of insurance customers first heard about a rate increase from their agent in the 2024 Agent-Customer Connection Study.[45]
  • 62% of insurance customers said it was important for their agent to educate them about market dynamics affecting rates in 2024.[45]
  • 58% of insurance customers noticed a changed bill amount before receiving other communication about a rate increase in 2024.[45]
  • 85% of insurance customers said it was important for agents to review policy coverages with them in 2024.[45]
  • 79% of insurance customers wanted their agent’s help to better understand their policy in 2024.[45]

09 Statistics

Marketing & Brand

Multi-channel expectations extend to claims questions: nearly 20% of insurance customers used more than one channel for the same claims question in 2024.

Marketing in the business insurance industry

  • 64% of insurance customers valued excellent listening skills from agents in 2024.[45]
  • 77% of insurance customers valued responsiveness to requests from agents in 2024.[45]
  • 79% of insurance customers valued agents’ experience with insurance in 2024.[45]
  • 70% of independent insurance agents said they proactively discussed market conditions with clients in 2024.[45]
  • 31% of independent insurance agents considered proactivity in knowing client needs a strength in 2024.[45]

Digital marketing in the business insurance industry

  • 6.75 mobile-app updates per insurer were made on average in 2023, according to the digital claims study reported in 2024.[45]
  • 59% of Finnish insurance customers said the internet was their most common way of handling insurance affairs in 2025.[48]
  • Nearly 20% of insurance customers used more than one channel for the same claims question in 2024.[45]
  • 39% of insurance claimants said their insurer always responded to email and text messages in a timely fashion in 2024.[45]
  • 5.72 mobile-app updates per insurer were made on average in 2022, according to the digital claims study reported in 2024.[45]

Branding in the business insurance industry

  • 15% of U.S. employer firms with insurance reported poor service from insurance companies as an insurance-related challenge in 2024.[49]
  • 877 points was the satisfaction score among the highest-trust U.S. small commercial insurance customers in 2024.[23]
  • 77 points separated the U.S. small commercial insurer with the highest overall trust score from the insurer with the lowest in 2024.[23]
  • 697 points was the average satisfaction score among U.S. small commercial insurance customers in 2024.[23]
  • 80% of surveyed business owners were worried in 2024 that their business insurance would not cover a specific event or loss.[50]

Social media in the business insurance industry

  • 28% of surveyed small businesses used AI for marketing and social media in 2025.[51]
  • 2% of surveyed business owners with insurance preferred social media for communicating with insurance providers in 2024.[44]
  • 59% of Finnish insurance customers handled their insurance affairs most commonly through the internet in 2025, a channel that includes insurer digital and social touchpoints.[48]
  • 32% of Finnish insurance customers said a mobile application was their most common way of handling insurance affairs in 2025.[48]
  • 6% of independent insurance agency principals had implemented an AI solution in 2024, including tools potentially used for marketing and social-media activity.[45]

Influencer Marketing in the insurance sector (sector benchmark)

  • 25%: European insurance undertakings reported already having a commercial relationship with social-media influencers in EIOPA’s 2023 survey of 209 undertakings.[11]
  • 11.62%: Banking, finance and insurance companies’ projected average share of marketing budgets allocated to influencer strategies three years later, based on 29 surveyed companies in 2023.[52]
  • 4.17%: Banking, finance and insurance companies’ average share of marketing budgets allocated to influencer strategies one year earlier, based on 29 surveyed companies in 2023.[52]
  • 8%: European insurance undertakings reported plans to establish a commercial relationship with social-media influencers soon in EIOPA’s 2023 survey of 209 undertakings.[11]
  • 5.76%: Banking, finance and insurance companies’ average share of marketing budgets allocated to influencer strategies currently, based on 29 surveyed companies in 2023.[52]

10 Statistics

Operations & Execution

Operational automation shows time compression: intake automation reduced claim-processing time from 10 days to 36 hours in a 2026 carrier study.

Process optimization in the business insurance industry

  • 63% of insurance carriers and brokers surveyed by EY were investing in generative AI in 2024–2025.[17]
  • Intake automation reduced average insurance claim-processing time from 10 days to 36 hours in a 2026 carrier study.[19]
  • 77% of North American insurance respondents used generative AI to automate routine tasks in 2025.[18]
  • 14% of insurers planned to use straight-through processing in claims workflows, while another 36% planned to introduce it, according to a 2026 industry survey.[19]
  • Nearly 80% of insurers surveyed by EY had established that their head of AI would report directly to a chief technology, information, or data officer.[17]

Operational efficiency in the business insurance industry

  • 63% of North American carriers used generative AI in claims resolution in 2025, indicating broad operational adoption in a core insurance workflow.[18]
  • Only 6% of insurers qualified as AI leaders in EXL’s 2026 U.S. insurance study, showing limited enterprise-wide operational maturity.[53]
  • 33% of insurance executives expected significant role elimination in policy servicing by 2029.[5]
  • 29% of insurance executives surveyed by KPMG reported running front-to-back processes through AI agents or automation in 2026.[5]
  • 68% of insurance executives surveyed by KPMG said moving too slowly on AI transformation posed a greater risk than moving too fast.[5]

Quality management in the business insurance industry

  • 9% of global insurers used autonomous AI for underwriting in 2025, while 13% reported planned use.[4]
  • 10% of global insurers used autonomous AI for pricing in 2025, while 12% reported planned use.[4]
  • 11% of global insurers used autonomous AI for compliance in 2025, while 12% reported planned use.[4]
  • 18% of global insurers used autonomous AI for asset-liability management in 2025, while 5% reported planned use.[4]
  • 14% of global insurers used autonomous AI for agency and broker management in 2025, while 10% reported planned use.[4]

Supply chain in the business insurance industry

  • 48% of respondents ranked business interruption among the top insurance risks in the Insurance Information Institute’s 2024 RiskScan survey.[45]
  • 6% of Allianz Commercial large cyber claims by value involved contingent business interruption from supply-chain events in 2024.[54]
  • 35% of respondents ranked business interruption among the top insurance risks in the Insurance Information Institute’s 2024 RiskScan survey.[45]
  • 44% of respondents ranked business interruption among the top insurance risks in the Insurance Information Institute’s 2024 RiskScan survey.[45]
  • 15% of Allianz Commercial large cyber claims by value involved contingent business interruption from supply-chain events in the first half of 2025.[54]

Outsourcing / Offshoring in the insurance sector (sector benchmark)

  • 70% of Australian insurance businesses that offshore used offshore teams for broker support in 2026.[55]
  • 45% of Australian insurance businesses that offshore used offshore teams for document processing in 2026.[55]
  • 79% of insurance organizations globally balanced nearshore and offshore strategic partnerships in 2025.[5]
  • 37% of Australian insurance businesses offshored at least one function in 2026, compared with 29% in 2023.[55]
  • 44% of insurance organizations globally planned to increase outsourcing in Asia over the following 12 months in 2025.[5]

11 Statistics

Finance & Pricing

Pricing is shifting but severity drives outcomes; global commercial rates fell 4% in Q4 2025, while casualty rates rose 9% in the United States.

Pricing strategy in the business insurance industry

  • 2.8% was the increase in U.S. commercial property-and-casualty pricing in the second quarter of 2025, according to MarketScout estimates.[56]
  • 40% was the cumulative increase in U.S. commercial insurance rates across many lines from 2019 through 2024.[57]
  • Nearly 10% was the aggregate U.S. commercial insurance price increase reported by carriers during the second through fourth quarters of 2020.[58]
  • 5.3% was the year-over-year increase in U.S. commercial insurance prices in the first quarter of 2025.[59]
  • 11.9 percentage points was the improvement in Farmers Exchanges’ combined ratio in 2024, reflecting higher premium rates and moderating cost trends.[60]

Cost reduction in the business insurance industry

  • 2.4 percentage points was the positive impact of prior-year releases on Lloyd’s 2024 combined ratio.[42]
  • 16.8% was Zurich’s commission ratio in FY2024, up from 16.4% in FY2023.[60]
  • 24.2% was Allianz Group’s P&C expense ratio in 2024, down from 24.6% in 2023.[61]
  • 1.3% was Zurich’s premium-tax ratio in both FY2023 and FY2024.[60]
  • 24 percentage points was the increase from 2024 in North American carriers using generative AI for claims resolution in 2025, potentially reducing manual processing costs.[18]

Profitability in the business insurance industry

  • 96.7% was the U.S. property-and-casualty sector combined ratio in 2024, down from 101.8% in 2023.[3]
  • £9.6 billion was Lloyd’s profit before tax in 2024, including a £4.9 billion investment return.[42]
  • 47.1% was Lloyd’s attritional loss ratio in 2024, down from 48.3% in 2023.[42]
  • £5.3 billion was Lloyd’s underwriting profit in 2024, compared with £5.9 billion in 2023.[42]
  • 10% was Swiss Re’s forecast for U.S. P&C insurers’ return on equity in 2025 and 2026.[24]

Financial planning in the business insurance industry

  • €4.908 billion was Allianz’s P&C operating insurance service result in 2024, compared with €4.242 billion in 2023.[61]
  • $3.4 billion was Zurich Commercial Insurance’s business operating profit in 2024.[60]
  • £4.9 billion was Lloyd’s investment return in 2024, compared with £5.3 billion in 2023.[42]
  • 14% was the increase in Allianz P&C operating profit in 2024, reaching €7.898 billion.[61]
  • £9.6 billion was Lloyd’s profit before tax in 2024, compared with £10.7 billion in 2023.[42]

12 Statistics

Product & Service

Product launch timing is the operational lever: average commercial insurance product-launch time was 15.5 months in 2025, with an expected 9.5 months within two years.

Product development in the business insurance industry

  • Only 21% of commercial insurance leaders were confident in their product-innovation efforts in 2025.[16]
  • 13% of insurance carriers and brokers ranked product development as their top digital-transformation priority in 2023.[62]
  • 82% of commercial insurance pioneers said they were revisiting their product-development process, compared with 20% of traditionalists.[16]
  • Two-thirds of global insurance executives expected their companies to pursue product innovation as a growth opportunity in 2024.[63]
  • 51% of commercial insurance pioneers were redesigning internal processes for modular products, compared with 37% of traditionalists.[16]

Product lifecycle in the business insurance industry

  • 6% of commercial insurance leaders took more than 60 months to launch a new non-derivative product in 2025.[16]
  • 26% of commercial insurance leaders took 12 to 24 months to launch a new non-derivative product in 2025.[16]
  • The average commercial insurance product-launch time was 15.5 months in 2025.[16]
  • 9% of commercial insurance leaders took 24 to 60 months to launch a new non-derivative product in 2025.[16]
  • The expected average commercial insurance product-launch time within two years was 9.5 months, down from 15.5 months in 2025.[16]

After-sales in the business insurance industry

  • 42% of U.S. business owners preferred an online portal for communicating with insurance providers in 2024.[44]
  • 47% of U.S. business owners with insurance said they were satisfied with insurer customer service in 2024.[44]
  • 80% of U.S. business owners preferred email for communicating with insurance providers in 2024.[44]
  • 8% of U.S. business owners with insurance said their claim process was very smooth in 2024.[44]
  • 45% of U.S. business owners preferred phone calls for communicating with insurance providers in 2024.[44]

Value proposition in the business insurance industry

  • 77 points separated the highest- and lowest-trust commercial insurers among U.S. small-business customers in 2024.[23]
  • 697 out of 1,000 was the overall satisfaction score among U.S. small-business customers of commercial insurers in 2024.[23]
  • 142 points higher was trust when U.S. small-business customers completely understood the reason for a premium increase in 2024.[23]
  • 79% of U.S. small-business insurance customers with the highest trust levels said they definitely would recommend their carrier in 2024.[23]
  • 180 points was the satisfaction increase associated with the highest level of trust among U.S. small-business insurance customers in 2024.[23]

13 Statistics

Sustainability & Ethics

Sustainability in the business insurance industry

  • 60% of Germany’s insurance-market gross premium income was represented by insurers considering sustainability impacts in insurance-risk underwriting in 2024.[64]
  • 85% of German insurers reported that their entire senior-management or C-level team was responsible for implementing sustainability strategy in 2024.[64]
  • 79% of Germany’s insurance-market gross premium income was represented by insurers considering sustainability impacts when selecting service providers or energy sources in 2024.[64]
  • 83% of Germany’s insurance-market gross premium income was represented by insurers that considered their sustainability impacts when making investment decisions in 2024.[64]
  • 46% of Germany’s insurance-market gross premium income was represented by insurers preparing transition plans to reach net zero by 2050 in 2024.[64]

ESG in the business insurance industry

  • 44% of insurers surveyed by KPMG had not identified a solution for collecting data required by the EU Corporate Sustainability Reporting Directive in 2024.[65]
  • 56% of insurers surveyed by KPMG had not joined a major voluntary climate alliance in 2024.[65]
  • 28% of insurers surveyed by KPMG were using existing tools to support CSRD data collection in 2024.[65]
  • 36% of insurers surveyed by KPMG had developed products classified under Article 8 of the Sustainable Finance Disclosure Regulation in 2024.[65]
  • 51% of insurers surveyed by KPMG were developing non-life insurance products focused on mitigating climate change in 2024.[65]

Ethics in the business insurance industry

  • Approximately 50% of life-insurance companies surveyed by CEFLI maintained separate compliance and legal departments in 2023.[66]
  • 50 life-insurance companies participated in CEFLI’s compliance and ethics benchmarking survey in 2023.[66]
  • 36% of insurance chief compliance officers surveyed by KPMG identified investors or shareholders as a top source of compliance pressure in 2023.[5]
  • 43% of insurance chief compliance officers surveyed by KPMG identified their boards as a top source of compliance pressure in 2023.[5]
  • 60% of chief compliance officers in the life-insurance companies surveyed by CEFLI reported to the general counsel in 2023.[66]

Carbon footprint in the business insurance industry

  • 10.5% of climate-disclosure datapoints assessed for U.S. insurers were rated “fully met” across the four TCFD pillars in reporting year 2024.[67]
  • 91% of U.S. insurance carriers assessed by Ceres received a “not found” rating for indirect-emissions disclosure in reporting year 2024.[67]
  • 25.6% to 27.2% was the range of “fully met” scores for the U.S. insurance sector’s Risk Management pillar over the four years through reporting year 2024.[67]
  • 7.9% to 8.5% was the range of “fully met” scores for the U.S. insurance sector’s Metrics and Targets pillar over the four years through reporting year 2024.[67]
  • 83.2% of U.S. insurers assessed by Ceres addressed all four TCFD pillars in reporting year 2024.[67]

15 Statistics

Globalization & Expansion

Distribution and embedded scale are globalizing; Chubb Studio handled 2.5 billion API calls per year for embedded-insurance distribution.

Globalization in the business insurance industry

  • $5 billion of Chubb’s more than $7 billion personal-accident and supplemental-health business was written outside America in 2024.[71]
  • $8.1 billion of annual gross premiums were generated by Chubb’s Europe region in 2024.[71]
  • 6.2% of global insurance premiums in 2024 came from the United Kingdom, whose market totaled $485 billion.[24]
  • $17.4 billion of gross premiums were written in 2024 by Chubb’s international Overseas General property-and-casualty business.[71]
  • 10.2% of global insurance premiums in 2024 came from China, whose market totaled $792 billion.[24]

Distribution channels in the business insurance industry

  • 23.5% of 2024 business-insurance premium production in Greece came through insurance brokers.[72]
  • 8.3% of 2024 business-insurance premium production in Greece came through bancassurance.[72]
  • 17.7% of 2024 business-insurance premium production in Greece came through direct sales.[72]
  • 2.5 billion API calls per year were handled by Chubb Studio, Chubb’s embedded-insurance distribution platform.[30]
  • 44.6% of 2024 business-insurance premium production in Greece came through non-exclusive networks and agents.[72]

Key questions about the business insurance industry

How big is the U.S. property-and-casualty market, and what happened in 2025?
U.S. property-and-casualty insurers wrote $1.105T in direct premiums in 2025, up 4.2% from 2024.
What is the expected pace of U.S. P&C growth in 2026, and how does that compare globally?
Swiss Re expects U.S. P&C premium growth to slow to 3.0% in 2026. Globally, non-life premium growth is forecast at 0.6% in real terms in 2026.
Which companies lead the business insurance industry?
Allianz leads Gitnux's 2026 business insurance ranking with an Overall score of 9.1, with nearly 70 countries coverage for corporate and global business insurance. The Hartford is the runner-up at 9.0, with U.S. small commercial, middle-market and specialty insurance focus.
Which technology shift is most visible in underwriting and claims operations?
AI use for underwriting-risk is cited by 44% of global insurance respondents in 2025. In operations, intake automation cut average insurance claim-processing time from 10 days to 36 hours in a 2026 carrier study.
How concentrated is commercial insurance writing in the U.S.?
Chubb led with $27.8B of direct premiums written and a 5.3% share in 2025. The top 10 companies together accounted for approximately 34.1% of the market based on the listed shares.
How fast is cyber coverage demand growing, and what are the loss indicators?
U.S. cyber direct written business was approximately $9.46B in 2025, up 3.5% from 2024, while claims increased 20% to 56,323 and the loss ratio rose to 53.0.
Reference

Cite This Report

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APA
Samuel Norberg. (2026, November 11). Business Insurance Industry Statistics. Gitnux. https://gitnux.org/business-insurance-industry-statistics
MLA
Samuel Norberg. "Business Insurance Industry Statistics." Gitnux, 11 Nov 2026, https://gitnux.org/business-insurance-industry-statistics.
Chicago
Samuel Norberg. 2026. "Business Insurance Industry Statistics." Gitnux. https://gitnux.org/business-insurance-industry-statistics.

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