Top 10 Best Web Based Call Logging Software of 2026

Zendesk is a comprehensive web-based customer service platform with robust call logging capabilities through Zendesk Talk, enabling seamless integration of voice calls into its ticketing system. It automatically logs call details, recordings, and notes as tickets, supports IVR, call routing, and real-time analytics for efficient call management. Ideal for support teams, it unifies calls with email, chat, and other channels in a single web dashboard, streamlining workflows and improving agent productivity.

AI rcall is a cloud-based VoIP phone system designed for sales, support, and customer success teams, offering robust web-based call logging, recording, and analytics capabilities. It enables automatic logging of calls with details like duration, tags, notes, and transcripts directly in the browser or integrated CRMs such as Salesforce and HubSpot. The platform provides real-time call monitoring, coaching whispers, and AI-powered insights to enhance team performance and customer interactions.

CallRail is a web-based call tracking and logging platform that captures phone calls from websites, ads, and campaigns, providing detailed analytics on call sources, duration, and outcomes. It features dynamic number insertion for accurate attribution, call recording, AI-powered transcription, and conversation intelligence to score leads and identify trends. Businesses use it to measure marketing ROI, optimize campaigns, and improve sales processes through insightful dashboards and integrations with tools like Google Ads and CRMs.

Dialpad is a cloud-based unified communications platform with robust web-based call logging capabilities, including automatic call recording, AI-powered real-time transcription, and searchable call logs accessible via its intuitive browser interface. It provides detailed analytics such as sentiment analysis, talk-time ratios, and compliance tools to help teams review and improve customer interactions. Ideal for businesses seeking integrated call management without on-premise hardware, it emphasizes AI-driven insights for sales, support, and compliance teams.

Talkdesk is a cloud-based contact center platform that provides comprehensive web-based call logging through automatic recording, transcription, and searchable interaction histories. It enables teams to log calls with metadata, tags, and AI-driven insights for easy retrieval and analysis from any browser. Beyond basic logging, it integrates analytics to uncover trends, compliance features for retention, and omnichannel support to unify customer interactions.

RingCentral is a comprehensive cloud-based unified communications platform that provides web-based call logging through its intuitive admin portal and analytics dashboard. It offers detailed call histories, including duration, caller details, recordings, and transcripts, with powerful search, filtering, and reporting tools. The platform supports CRM integrations for automatic call logging, making it effective for tracking sales, support, and team communications.

Freshcaller is a cloud-based VoIP calling solution from Freshworks that excels in web-based call logging, providing detailed call histories, recordings, and analytics accessible via an intuitive online dashboard. It enables teams to log calls with timestamps, durations, notes, tags, and outcomes, while offering advanced reporting and search functionalities. This makes it suitable for businesses needing centralized call management without on-premise hardware.

Five9 is a cloud-based contact center platform offering robust web-based call logging through its comprehensive recording, monitoring, and analytics features. It captures full call details including metadata, audio playback, and searchable transcripts, enabling supervisors to review interactions efficiently. The platform integrates call logs with CRM systems and provides AI-powered insights for performance optimization.

Nextiva is a cloud-based VoIP and unified communications platform that offers robust web-based call logging via its centralized dashboard, allowing users to track call history, durations, and outcomes in real-time. It provides searchable logs, detailed reports, and unlimited call recording storage, making it suitable for monitoring customer interactions. The platform integrates with CRMs like Salesforce and HubSpot to automate logging and enhance team productivity.

HubSpot is an all-in-one CRM platform with web-based calling and logging features integrated into its Sales Hub, allowing users to make VoIP calls directly from the browser and automatically log call details, durations, notes, and outcomes to contact records. It supports call recording and AI-powered transcription in higher tiers, syncing seamlessly with deals, tasks, and emails for comprehensive customer interaction tracking. While not a standalone call logging tool, its CRM context enhances call data usability for sales teams.