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Business FinanceTop 10 Best Video Banking Software of 2026
Compare video banking software options for banks, covering Genesys Cloud CX, eGain, and Unblu to match features to team needs.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
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Framework: Features 40% · Ease 30% · Value 30%
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Genesys Cloud CX is the best video banking pick for banks that want contact-center governance plus automation, because Genesys Architect coordinates routing, collaboration, and event-driven KYC or CRM actions through unified orchestration. EnableX is a strong alternative for teams building browser-first flows, since its API-driven session orchestration provisions and controls real-time WebRTC calls from your contact-flow layer.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Genesys Cloud CX
Genesys Architect workflow automation and event-driven integrations that coordinate agent routing, collaboration, and external KYC or CRM actions.
Best for: Fits when banks need contact-center governance and automation plus video-assisted teller sessions.
eGain
Editor pickConversation-driven workflow orchestration that keeps agent actions and backend updates aligned to the same session context.
Best for: Fits when banks need video sessions that trigger structured case workflows with strong backend integration.
Unblu
Editor pickJourney orchestration that binds structured tasks, document collaboration, and agent steps into one governed session.
Best for: Fits when banks need video plus guided, auditable workflows for onboarding and account changes.
Comparison Table
Genesys Cloud CX
enterpriseCloud contact center platform with video engagement options for customer service and financial interactions.
Genesys Architect workflow automation and event-driven integrations that coordinate agent routing, collaboration, and external KYC or CRM actions.
Genesys Cloud CX ties phone and digital customer journeys to a single contact-center control plane, using browser-based voice and workflow orchestration instead of a standalone video-only widget. It supports queueing and agent collaboration features that banks can route into virtual teller workflows and document exchanges.
Admin tooling centers on role-based access for configuration and reporting, plus audit-style visibility for operational changes. Genesys also exposes automation hooks through APIs so banks can connect call control, identity checks, and CRM screen-pop logic to existing systems.
- +Unified contact-center orchestration for voice, digital sessions, and workflows
- +Extensible automation through APIs for routing, events, and integration tasks
- +Strong admin controls with role-based permissions and change visibility
- +Browser client support reduces app install friction for agent and customer dialogs
- –Video banking-specific teller UI needs extra integration work beyond core CX
- –Workflow and integration depth increases configuration and governance effort
- –Session capture settings can be complex when aligning retention and compliance
- –Complex NAT and real-time network issues can impact high-concurrency lobbies
Outbound sales campaigns teams
Segmented prospecting with agent availability rules
Comparable campaign reporting
Patient access support teams
Governed routing across calls and digital chats
Auditable interaction records
Show 2 more scenarios
Voice support operations teams
Queue-based callbacks with agent context
Fewer repeated dial attempts
Offer callbacks from congested voice queues while linking each callback to routing and agent context.
Digital support experience teams
Live chat with transfers and supervisor controls
Unified process across channels
Manage live chat with shared routing, transfers, persisted history, and supervisor controls inside contact-center workflows.
Best for: Fits when banks need contact-center governance and automation plus video-assisted teller sessions.
eGain
enterpriseCustomer engagement suite with secure video, chat, knowledge, and guided digital support for financial services.
Conversation-driven workflow orchestration that keeps agent actions and backend updates aligned to the same session context.
eGain is positioned for banks that want video sessions to drive operational workflows rather than remain a visual chat. Agent sessions can be tied to a conversation record so work items can be created, updated, and transferred across queues. Integration depth shows up in how case context can be surfaced for CRM screen pop and how backend events can influence what the agent sees during the interaction.
A notable tradeoff is that workflow configuration and integration mapping require upfront architecture work to keep session context consistent across channels. eGain fits a usage situation where a contact center runs complex inquiries like account servicing or dispute intake and needs the video interaction to trigger structured downstream actions.
- +Workflow orchestration links video interactions to case tasks
- +CRM context can be surfaced to agents during active sessions
- +Governance controls support regulated handling patterns across channels
- +Extensibility supports tying backend events to session lifecycle
- –Session-to-backend integration mapping takes planning and testing
- –Advanced routing and workflow tuning can require specialist admin time
Contact center operations teams
Queue-based video case intake
Faster handoffs to specialists
Bank digital banking teams
CRM-guided support during video calls
Reduced agent handling steps
Show 1 more scenario
IT integration teams
Backend event synchronization
Consistent session status across systems
Integration hooks align session stages with core banking or CRM updates that drive agent guidance.
Best for: Fits when banks need video sessions that trigger structured case workflows with strong backend integration.
Unblu
enterpriseConversational platform for financial institutions with video, cobrowsing, secure messaging, and co-navigation.
Journey orchestration that binds structured tasks, document collaboration, and agent steps into one governed session.
Unblu fits teams that want video calls tied to configurable tasks rather than free-form customer support. A typical flow can include KYC verification steps, document capture and collaboration during the same session, and guided agent actions that reduce off-script handling. Integration depth is geared toward core banking and customer systems via APIs and connector-based messaging, so agents can see relevant context and update downstream records during the call.
A clear tradeoff is that deep journey configuration requires admin attention to workflow design, data bindings, and channel routing rules. Unblu works best when banks need consistent handling for tasks like account changes, application onboarding, or notarization workflows where video is only one part of the process and structured completion matters.
- +Configurable journey steps tie video sessions to compliance workflows
- +Session history and audit-friendly traceability support controlled handling
- +Collaboration overlays help agents manage documents inside the call
- +Integration options support CRM context and downstream updates
- –Workflow configuration needs governance discipline to avoid inconsistent journeys
- –Complex routing across channels can require more system integration work
- –Some edge cases depend on custom integrations instead of turnkey paths
- –Admin tooling is not as lightweight as pure video-only contact tools
Branch operations teams
Guided video appointments for account changes
Fewer missed steps
Digital onboarding teams
Video-assisted application KYC flow
More complete onboarding
Show 2 more scenarios
Compliance and audit teams
Traceable interactions across channels
Easier internal review
Session records and role controls help map interactions to internal review and retention expectations.
Contact center architects
CRM-integrated agent handling
Lower manual rework
Integrations bring customer context to the agent session and support writing outcomes back to systems.
Best for: Fits when banks need video plus guided, auditable workflows for onboarding and account changes.
Glia
enterpriseDigital customer service platform with cobrowsing, messaging, voice, and video for banks and credit unions.
Agent workflow orchestration ties in-session actions to structured session outcomes for downstream case handling.
Glia’s session experience is designed for real-time support, including on-screen collaboration patterns that let agents and customers work through account issues during the call. Workflow configuration focuses on routing, in-session guidance, and case outcomes, which reduces custom integration work compared with building agent tooling around raw video. Integration depth is most evident where customer engagement events must update CRM or case systems, since Glia exposes session context for downstream processing.
- +Workflow-driven session orchestration supports consistent agent execution
- +Co-browsing tools reduce dependence on screen sharing for routine tasks
- +Session context can feed downstream case and CRM processing
- +Recording and analytics capabilities support QA review programs
- –Deeper automation requires careful mapping across bank systems
- –Advanced in-session customization can increase project scope
- –Video deployment complexity can rise with branch network constraints
- –Governance for session retention depends on integration configuration
Contact center operations
Handle account issues with video guidance
Lower repeat contacts
Branch banking teams
Resolve appointment and onboarding questions remotely
Faster issue closure
Show 2 more scenarios
Digital banking teams
Embed mobile and web video support
Higher containment rate
Configured session experiences help deliver support where customers already browse and authenticate.
Risk and QA teams
Review recorded interactions for quality scoring
More consistent QA
Session recording and analytics support training and QA review workflows tied to service outcomes.
Best for: Fits when banks need repeatable video journeys that write outcomes into service systems.
EnableX
API-firstCommunications platform with video APIs and a packaged video banking solution for remote financial service delivery.
API-driven session orchestration for provisioning and controlling real-time WebRTC calls from the bank contact-flow layer.
EnableX is a WebRTC-focused video banking vendor used to run browser-based agent and customer sessions. It provides session orchestration features for telephony-like workflows such as inbound video assistance and branch-style appointment handling.
- +API-driven session setup supports integration into existing contact flows
- +Media streaming over WebRTC enables browser-first video experiences
- +Operational controls can manage concurrent customer and agent sessions
- +Deployment flexibility supports embedding into bank UIs and workflows
- –Advanced governance features depend on how the bank builds around EnableX APIs
- –Workflow coverage for bank-specific compliance steps may require custom orchestration
- –Session analytics and audit retention often need additional integration work
- –Higher concurrency targets require careful network and capacity planning
Bank branch appointment teams
Video sessions for inbound assistance scheduling
Consistent session handling
Contact center operations teams
API-driven setup for multiple concurrent calls
Faster contact routing
Show 1 more scenario
Identity and security teams
Integrate media transport with identity controls
Governed access to video
Use secure media transport patterns while connecting session behavior to identity and access controls.
Best for: Fits when banks need browser-based video-assisted service with API-led orchestration and controlled concurrency.
NICE CXone Expert with Visual Engagement
enterpriseCustomer engagement software that includes co-browsing and video assistance for regulated service workflows.
Visual Engagement experience design tied to NICE CXone agent and supervisory workflow controls.
NICE CXone Expert with Visual Engagement fits banks that need guided, agent-led video interactions tied to contact center workflows. It pairs Visual Engagement experiences with NICE CXone agent and supervisor controls so teams can run scripted engagements, capture transcripts, and route work based on interaction outcomes.
- +Built for agent-led guidance inside NICE CXone workflows
- +Centralized configuration for engagement experiences and routing
- +Supervisory oversight aligned to contact center operations
- +Interaction analytics supports coaching based on conversation artifacts
- –Video engagement setup depends on CXone configuration discipline
- –Deep branch workflow automation requires external workflow integration
- –Advanced customer identity flows are not native to Visual Engagement
- –Custom overlays and behaviors can increase implementation effort
Bank customer support teams
Guided video engagements with scripts
More consistent engagements
Contact center supervisors
Route and monitor outcomes in CXone
Standardized operator governance
Show 1 more scenario
Compliance and quality teams
Review video-assisted customer communications
Structured QA review
Support transcript capture so quality workflows can evaluate guided engagements tied to outcomes.
Best for: Fits when contact-center teams need governed video guidance and coaching within NICE CXone operations.
Talkative
enterpriseDigital customer service platform with live chat, cobrowsing, screen share, and video chat for regulated service teams.
Configurable session call flows that drive consistent agent actions across routed video customer sessions.
Talkative targets banks that need browser-based video banking with agent-led workflows and guided customer interactions. The product focuses on session orchestration features such as configurable call flows and integrated identity steps to route customers to the right agent workflow.
- +Browser-first video experience designed for customer sessions without app installation friction
- +Configurable interaction flows support consistent teller or specialist handling
- +User and assignment controls help align routing with branch and queue structures
- +Integration hooks connect session context to customer records and workflow steps
- –Limited visibility into low-level WebRTC session tuning compared with deeper real-time stacks
- –Complex workflow automation may require careful orchestration across multiple systems
- –Governance tooling depth is lighter than vendors built for large multi-queue deployments
- –Document and identity handling coverage can require external components for edge cases
Retail banking support teams
Branch-like call flows with identity steps
Correct workflow assignment
Call center scheduling teams
Assign agents so session behavior matches procedures
Aligned agent execution
Show 1 more scenario
Bank integration teams
Connect video sessions to back-office context
Better customer context
Use integration points to connect session context to back-office systems and customer information for guided handling.
Best for: Fits when banks need agent-led video interactions tied to repeatable call flows and moderate systems integration.
VideoEngager
vertical specialistVideo customer engagement platform that supports live advisor conversations inside digital service journeys.
Session recording archive for regulated review and training tied to individual customer video sessions.
VideoEngager targets live video customer engagement for banks with browser-based delivery and in-session controls.
- +Admin configuration supports consistent agent experience across live sessions
- +Session recording archive supports post-call quality review and compliance needs
- +Works for browser-based customer sessions without a native client requirement
- +Session-level controls support tighter access to in-call actions
- –Workflow automation depth is limited compared with dedicated teller orchestration tools
- –KYC verification flow coverage is not clearly positioned as end-to-end
- –Extensibility and API surface are harder to validate without implementation guidance
- –Governance features may require careful operational runbooks to stay audit-ready
Contact center QA teams
Traceability through session recording archive
Easier incident investigation
Bank customer support teams
Consistent agent behavior using configuration
Lower variability in support
Show 1 more scenario
Operations automation owners
Live engagement with narrower workflow wiring
Focused video-assisted handling
Use in-session controls for live guidance when workflow wiring beyond the session is not the primary goal.
Best for: Fits when banks need controlled browser video sessions plus recording for agent-led support and onboarding handoffs.
Glance Cobrowse for Financial Services
vertical specialistCustomer engagement software that combines video, cobrowse, screen share, and agent guidance for banks and credit unions.
Financial-services focused co-browsing that preserves customer flow context for support agents.
Glance Cobrowse for Financial Services enables remote agents to view and guide a customer’s bank web session through browser co-browsing.
- +Agent guidance works inside the customer’s live web flow
- +Session experience supports multi-step help that reduces back-and-forth
- +Controls for what agents can view and influence during co-browse sessions
- +Built for financial support use cases that require auditability
- –Co-browse coverage typically targets browser workflows rather than full channel parity
- –Deep workflow automation depends on integration effort with banking systems
- –Admin governance depth can be limited compared with enterprise banking video stacks
- –Session retention and reporting may require careful configuration for audit needs
Remote support agents
Guide customers through banking web forms
Fewer customer errors
Financial operations compliance teams
Control what agents can do during co-browsing
Governed remote assistance
Show 1 more scenario
Digital journey owners
Embed co-browse into existing engagement journeys
Channel continuity
Integrate co-browsing into existing customer engagement flows so remote guidance supports current journeys.
Best for: Fits when bank support teams need guided browser interactions with governed agent access.
BluIP
vertical specialistCloud communications vendor offering a video banking solution for remote branch and customer advisory interactions.
Integrated assisted-flow design that combines live video with identity and document capture steps inside the same session.
BluIP is video banking software that focuses on browser-based agent workflows for customer support and assisted transactions. It provides WebRTC-based live video sessions plus supporting interaction elements such as screen viewing and guided capture, designed for bank contact centers.
- +Browser-first agent experience with WebRTC session handling
- +Session orchestration supports consistent handling of assisted interactions
- +Identity and document capture flows are designed for live engagements
- +Admin controls support access control for agent and operations roles
- –Limited public detail on integration depth into core banking and CRM systems
- –Documentation coverage for automation and APIs is not as explicit as for top-tier competitors
- –Workflow flexibility for complex multi-step onboarding varies by configuration needs
- –Advanced governance features like granular audit exports are harder to validate from public materials
Bank contact center agents
WebRTC assisted transactions with guided capture
Faster assisted handling
Identity and document processing teams
Handle identity and document checks on calls
Better transaction verification
Show 1 more scenario
Contact center operations admins
User access controls for consistent sessions
Standardized operations
Set admin controls for user access and session handling so teams run consistent branch and contact-center operations.
Best for: Fits when banks need browser-based video engagements with guided identity and document capture.
Conclusion
After evaluating 10 video banking software, Genesys Cloud CX stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Video Banking Software
Video banking software lets banks run browser-based video sessions for teller-like support, guided onboarding, and assisted account changes, with orchestration controls that connect in-session actions to downstream service systems. This guide covers Glia, Unblu, eGain, EnableX, and the remaining shortlisted platforms, then follows up with the tradeoffs buyers see when automation depth and integration scope differ.
The strongest evaluations in this category hinge on how well a vendor governs session journeys, documents collaboration, and agent workflow steps while still integrating cleanly with the bank’s case, CRM, and compliance workflows. The comparison pays particular attention to how Glia, Unblu, and eGain tie video interactions to structured outcomes, plus how API-led orchestration changes the bank build effort with EnableX.
Video Banking Software that orchestrates governed WebRTC sessions, guided workflows, and regulated handoffs
Video banking software is the combination of browser-based video, session orchestration, and workflow automation that routes customers and agents through governed, multi-step interactions. Many deployments tie agent actions to structured journey steps so case tasks and audit-ready traces reflect what happened inside the session.
Glia emphasizes workflow-driven session orchestration that maps in-session actions to structured session outcomes for downstream case handling. Unblu focuses on journey orchestration that binds video, document collaboration, and agent steps into one governed session history with audit-friendly traceability. EnableX shifts the integration model toward API-driven session orchestration so banks can provision and control real-time WebRTC calls from their contact-flow layer.
Video banking governance, workflow orchestration, and archiveability
Video banking software only stays compliant and operational when in-session actions map to repeatable outcomes that agents and back-office teams can consume. That linkage shows up most clearly in governed journey orchestration, where each step produces traceable service results instead of ending at “call ended.”
Buyers also need browser-first delivery that does not force risky workarounds during identity capture, document collaboration, or regulated handoffs. The best fits pair session orchestration with clear workflow hooks across case, CRM, and supervisory controls so audits can verify what happened inside the session.
In-session to downstream case outcomes
Glia ties in-session actions to structured session outcomes for downstream case handling. eGain links video interactions to case tasks in a conversation-driven orchestration model.
Governed journey steps with audit-friendly session history
Unblu binds structured tasks, document collaboration, and agent steps into one governed session with session history and audit-friendly traceability. Glia also uses workflow-driven orchestration that turns agent execution into consistent outcomes.
API-led orchestration into existing contact flows
EnableX provides API-driven session orchestration for provisioning and controlling real-time WebRTC calls from the bank contact-flow layer. Genesys Cloud CX adds event-driven automation through Genesys Architect so routing and workflow events can coordinate video-assisted teller sessions.
Assisted identity and document capture within one browser session
BluIP combines live video with identity and document capture steps inside the same session. Glia supports co-browsing and workflow orchestration that reduces dependence on screen sharing for routine tasks.
Supervised engagement design inside an agent operations platform
NICE CXone Expert with Visual Engagement is built around NICE CXone supervisory workflow controls for governed video guidance. Genesys Cloud CX supports contact-center governance and automation for coordinated digital sessions and workflows.
Session recording archive for regulated review
VideoEngager centers on a session recording archive tied to individual customer video sessions. Glia focuses more on workflow orchestration outcomes than on a recording-archive-first design.
Choose by orchestration ownership: workflow-driven journeys, conversation context, or API-led contact-flow control
The first decision is who owns the orchestration graph that drives the customer and agent through the session. Glia and Unblu keep orchestration grounded in governed journey steps, while eGain ties the workflow to conversation context and backend updates.
The second decision is build effort and control depth at provisioning time. EnableX shifts orchestration into bank contact flows through API-driven session setup, while Genesys Cloud CX and NICE CXone Expert concentrate orchestration inside their agent operations environment.
Map the session to service outcomes before choosing the UI layer
If the requirement is repeatable agent execution that writes structured outcomes into service systems, Glia provides workflow-driven session orchestration that ties in-session actions to structured session outcomes. If the requirement is guided, auditable workflows for onboarding and account changes, Unblu provides journey orchestration with configurable journey steps and session history.
Pick the orchestration trigger model: journey steps or conversation context
If workflow step execution must remain stable across channels with governed session traces, Unblu’s journey steps and audit-friendly traceability fit. If agent actions and backend updates must stay aligned to one session context that evolves with the conversation, eGain’s conversation-driven workflow orchestration is the closer match.
Decide where provisioning logic lives: contact-flow APIs or contact-center orchestration engines
If bank systems must provision and control browser video directly from an existing contact-flow layer, EnableX supports API-driven session setup for real-time WebRTC calls. If contact-center routing and automation must coordinate across voice and digital sessions, Genesys Cloud CX uses Genesys Architect workflow automation and event-driven integrations.
Select the capture pattern: integrated assisted flow or co-browse guidance
If identity and document capture must happen inside the same browser session as the agent video, BluIP’s assisted-flow design combines live video with identity and document capture steps. If the priority is reducing screen-sharing dependency while guiding agents through routine tasks, Glia’s co-browsing tools complement workflow orchestration.
Choose supervision and archive requirements based on governance maturity
If regulated review requires an archive-centric approach, VideoEngager provides a session recording archive tied to individual customer video sessions. If governed guidance and coaching must run inside contact-center operations with centralized configuration, NICE CXone Expert with Visual Engagement supports video guidance tied to NICE CXone supervisory workflow controls.
Who Video Banking Software buyers are buying for
Banks and contact centers adopt video banking software when they need browser-based customer sessions that behave like a controlled service workflow. The winners focus on orchestration controls that connect agent actions to service systems and, in regulated environments, create usable evidence from the session.
The best product choice depends on whether orchestration is primarily journey-driven, conversation-driven, or API-driven provisioning through existing contact flows.
Bank operations teams that need governed onboarding and account-change journeys
Unblu is built around configurable journey steps that bind video, document collaboration, and agent steps into one governed session history with audit-friendly traceability.
Case management organizations that need video-driven case task generation
Glia maps in-session actions to structured session outcomes for downstream case handling, while eGain links video interactions to case tasks tied to the same session context.
Digital service teams that must embed video orchestration into existing contact-flow tooling
EnableX provides API-driven session orchestration for provisioning and controlling real-time WebRTC calls directly from the bank contact-flow layer.
Contact-center leaders focused on agent coaching with supervisory workflow controls
NICE CXone Expert with Visual Engagement is designed for governed video guidance and coaching within NICE CXone workflows.
Compliance and QA groups that require session evidence for training and regulated review
VideoEngager centers on a session recording archive that supports post-session quality review and compliance needs.
Common pitfalls in Video Banking Software selection
Many failures happen when buyers choose a video engagement tool without aligning orchestration ownership to their service workflow. Another common failure is treating recording or co-browsing as the main capability instead of verifying how session steps produce downstream service outcomes.
Governance gaps also appear when workflow configuration is left under-specified or when integration mapping is underestimated for session-to-backend links.
Assuming browser video collaboration alone will satisfy audit evidence requirements
VideoEngager’s session recording archive supports post-call evidence, while Unblu’s session history and audit-friendly traceability focus on governed workflow traceability.
Overlooking how much integration mapping is required to connect session events to backend cases
eGain requires planning and testing for session-to-backend integration mapping, and Glia notes that deeper automation needs careful mapping across bank systems.
Choosing workflow tooling without preparing governance discipline for journey configuration
Unblu’s workflow configuration needs governance discipline to avoid inconsistent journeys, and NICE CXone Expert depends on CXone configuration discipline for correct engagement outcomes.
Underestimating the build effort when moving orchestration into API-led provisioning
EnableX supports API-driven session orchestration from contact flows, but governance and workflow coverage for bank-specific compliance steps may require custom orchestration.
Expecting contact-center orchestration to deliver a teller-specific UI without extra integration work
Genesys Cloud CX can coordinate video-assisted teller sessions through Architect workflow automation, but teller UI needs extra integration beyond core CX.
How We Selected and Ranked These Tools
We evaluated Glia, Unblu, eGain, EnableX, and the remaining shortlisted platforms using feature coverage at 40%, then scored integration and operational fit through ease and value each at 30%. Feature coverage prioritized how well each product ties in-session actions to structured outcomes, governed session history, and downstream case or agent workflow handling.
We gave Glia the top position because its workflow-driven session orchestration ties in-session actions to structured session outcomes for downstream case handling, and its co-browsing approach reduces dependence on screen sharing for routine tasks. We also weighed how each vendor’s orchestration model affects bank build effort, especially the API-led session setup pattern in EnableX versus journey-step orchestration in Unblu and conversation-driven orchestration in eGain.
Frequently Asked Questions About Video Banking Software
How do Glia and Unblu coordinate in-session actions so outcomes land in service systems?
What API or integration pattern matters most for EnableX and eGain when provisioning sessions from existing banking layers?
Which tools support role-based access and session traceability for audit review during video workflows?
How does VideoEngager handle session recording for regulated review, and where does it differ from other governance models?
When banks need browser co-browsing without replacing identity flows, how do Glance Cobrowse and Glia differ?
Where does Talkative fall short compared with Unblu for document-heavy onboarding and compliance workflows?
What breaks if a bank cannot map video interactions to a backend case object across the session lifecycle?
How do eGain and Genesys Cloud CX differ in how they integrate video-assisted interactions with contact-center queueing?
Which approach best fits banks that want configuration inside an existing agent platform instead of managing a standalone video UI?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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