Quick Overview
- 1#1: Experity - Provides specialized EMR, practice management, and revenue cycle management tailored for urgent care workflows.
- 2#2: Waiting Room Solutions - Offers UrgentCareEMR with patient check-in kiosks, fast documentation, and integrated billing for urgent care clinics.
- 3#3: athenaOne - Cloud-based EMR and practice management platform with strong revenue cycle tools ideal for urgent care efficiency.
- 4#4: eClinicalWorks - Comprehensive EMR system supporting telehealth, patient engagement, and quick charting for urgent care settings.
- 5#5: NextGen Healthcare - Ambulatory EMR with advanced clinical decision support and interoperability features suited for urgent care.
- 6#6: AdvancedMD - Integrated EMR, billing, and scheduling software providing value-driven solutions for urgent care practices.
- 7#7: Kareo - Cloud EMR and billing platform focused on simplifying revenue management for independent urgent care providers.
- 8#8: DrChrono - Mobile-first EMR with voice dictation and iPad check-in optimized for fast-paced urgent care visits.
- 9#9: CharmHealth - Affordable EMR with patient portal, telehealth, and customizable templates for urgent care documentation.
- 10#10: Practice Fusion - Free web-based EHR with charting, e-prescribing, and basic scheduling for small urgent care operations.
Selected and ranked by alignment with urgent care workflows, integration of clinical/administrative features, ease of use, and overall value, ensuring platforms meet the unique demands of rapid patient throughput and varied service lines.
Comparison Table
Effective electronic medical record (EMR) software is essential for streamlining urgent care operations, combining clinical support and administrative efficiency. This comparison table evaluates leading tools like Experity, Waiting Room Solutions, athenaOne, eClinicalWorks, NextGen Healthcare, and more, focusing on key features, user experience, and integration to help users identify the best fit for their practice.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Experity Provides specialized EMR, practice management, and revenue cycle management tailored for urgent care workflows. | specialized | 9.6/10 | 9.8/10 | 9.4/10 | 9.5/10 |
| 2 | Waiting Room Solutions Offers UrgentCareEMR with patient check-in kiosks, fast documentation, and integrated billing for urgent care clinics. | specialized | 8.7/10 | 9.2/10 | 9.4/10 | 8.5/10 |
| 3 | athenaOne Cloud-based EMR and practice management platform with strong revenue cycle tools ideal for urgent care efficiency. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 4 | eClinicalWorks Comprehensive EMR system supporting telehealth, patient engagement, and quick charting for urgent care settings. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.9/10 |
| 5 | NextGen Healthcare Ambulatory EMR with advanced clinical decision support and interoperability features suited for urgent care. | enterprise | 8.3/10 | 9.1/10 | 7.4/10 | 7.9/10 |
| 6 | AdvancedMD Integrated EMR, billing, and scheduling software providing value-driven solutions for urgent care practices. | enterprise | 8.1/10 | 8.4/10 | 7.6/10 | 7.8/10 |
| 7 | Kareo Cloud EMR and billing platform focused on simplifying revenue management for independent urgent care providers. | enterprise | 8.1/10 | 8.4/10 | 8.2/10 | 7.7/10 |
| 8 | DrChrono Mobile-first EMR with voice dictation and iPad check-in optimized for fast-paced urgent care visits. | specialized | 8.1/10 | 8.4/10 | 8.7/10 | 7.8/10 |
| 9 | CharmHealth Affordable EMR with patient portal, telehealth, and customizable templates for urgent care documentation. | enterprise | 8.1/10 | 8.0/10 | 8.5/10 | 8.7/10 |
| 10 | Practice Fusion Free web-based EHR with charting, e-prescribing, and basic scheduling for small urgent care operations. | enterprise | 7.2/10 | 6.8/10 | 8.4/10 | 9.5/10 |
Provides specialized EMR, practice management, and revenue cycle management tailored for urgent care workflows.
Offers UrgentCareEMR with patient check-in kiosks, fast documentation, and integrated billing for urgent care clinics.
Cloud-based EMR and practice management platform with strong revenue cycle tools ideal for urgent care efficiency.
Comprehensive EMR system supporting telehealth, patient engagement, and quick charting for urgent care settings.
Ambulatory EMR with advanced clinical decision support and interoperability features suited for urgent care.
Integrated EMR, billing, and scheduling software providing value-driven solutions for urgent care practices.
Cloud EMR and billing platform focused on simplifying revenue management for independent urgent care providers.
Mobile-first EMR with voice dictation and iPad check-in optimized for fast-paced urgent care visits.
Affordable EMR with patient portal, telehealth, and customizable templates for urgent care documentation.
Free web-based EHR with charting, e-prescribing, and basic scheduling for small urgent care operations.
Experity
specializedProvides specialized EMR, practice management, and revenue cycle management tailored for urgent care workflows.
Lightning Charting with intelligent dot phrases and auto-population, enabling providers to complete notes in under 2 minutes on average.
Experity is a cloud-based EMR and practice management platform specifically engineered for urgent care centers, streamlining workflows from patient check-in to billing and discharge. It features rapid charting tools, integrated telehealth, digital front desk kiosks, and automated revenue cycle management to handle high-volume, fast-paced environments. The software ensures HIPAA compliance, EPCS e-prescribing, and customizable templates tailored to urgent care protocols.
Pros
- Specialized urgent care workflows with lightning-fast charting and dot phrases
- Fully integrated EMR, PM, and RCM reducing need for multiple systems
- Robust mobile app and patient self-service options for efficient check-ins
Cons
- Higher pricing tier suitable mainly for established practices
- Limited customization for non-urgent care specialties
- Occasional reports of support response delays during peak hours
Best For
Ideal for high-volume urgent care clinics and multi-location groups seeking a purpose-built, all-in-one EMR solution optimized for speed and compliance.
Pricing
Custom subscription pricing starting at ~$499 per provider/month, including implementation; scales with practice size and features.
Waiting Room Solutions
specializedOffers UrgentCareEMR with patient check-in kiosks, fast documentation, and integrated billing for urgent care clinics.
AI-driven queue management with accurate wait-time predictions and automated text updates
Waiting Room Solutions is a patient engagement and queue management platform tailored for urgent care centers, offering online check-in, self-service kiosks, and real-time text notifications to streamline front-office workflows. It integrates seamlessly with major EMR systems like athenahealth and eClinicalWorks, allowing practices to capture patient data upfront and sync it directly into clinical records. While not a full EMR, it excels in reducing wait times and administrative burdens in high-volume urgent care settings. Its focus on touchless, patient-centric intake makes it ideal for modern, fast-paced environments.
Pros
- Significantly reduces front-desk workload with self-check-in kiosks and online booking
- Real-time queue visibility and text alerts boost patient satisfaction and throughput
- Strong integrations with EMRs ensure smooth data flow without disrupting existing workflows
Cons
- Lacks comprehensive clinical EMR features like charting or e-prescribing
- Initial hardware costs for kiosks can be substantial for smaller practices
- Customization options may require additional setup for complex multi-location setups
Best For
Urgent care centers and high-volume clinics seeking to optimize patient intake and waiting room efficiency alongside an existing EMR.
Pricing
Starts at $299/month per location for core software, with add-ons for kiosks ($2,000-$5,000 one-time) and premium features; custom quotes available.
athenaOne
enterpriseCloud-based EMR and practice management platform with strong revenue cycle tools ideal for urgent care efficiency.
athenaOne Intelligence: AI-powered predictive analytics for revenue optimization and clinical decision support
athenaOne by athenahealth is a comprehensive cloud-based EMR and practice management platform tailored for ambulatory settings like urgent care centers. It streamlines workflows with electronic health records, scheduling, e-prescribing, billing, and patient engagement tools, enabling rapid documentation and check-in/out processes essential for high-volume urgent care. The system excels in interoperability, revenue cycle management, and population health analytics, supporting compliance with HIPAA and MIPS requirements.
Pros
- Seamless integration of EMR, billing, and revenue cycle management for efficient urgent care operations
- Strong interoperability via the athenahealth network for quick data exchange with labs and hospitals
- Advanced AI-driven analytics and reporting for performance optimization
Cons
- Steep learning curve and complex interface requiring extensive training
- High subscription costs with additional implementation fees
- Customer support response times can be inconsistent during peak usage
Best For
Mid-sized urgent care practices or chains needing robust revenue management and scalability in a cloud-based EMR.
Pricing
Subscription-based starting at ~$419 per provider/month (billed annually), plus one-time implementation fees of $1,500+ per provider and potential add-ons.
eClinicalWorks
enterpriseComprehensive EMR system supporting telehealth, patient engagement, and quick charting for urgent care settings.
Sunoh.ai voice-powered documentation for rapid charting in high-volume urgent care visits
eClinicalWorks is a comprehensive cloud-based EHR and practice management platform tailored for ambulatory care, including urgent care settings, offering tools for charting, scheduling, billing, and telehealth. It supports high-volume patient flows with customizable templates, e-prescribing, lab integrations, and revenue cycle management to streamline operations. The system emphasizes interoperability and patient engagement via its Healow portal, making it suitable for fast-paced urgent care environments.
Pros
- Extensive feature set with strong telehealth, interoperability, and AI-assisted documentation
- Scalable for multi-location urgent care practices
- Robust revenue cycle management and patient portal
Cons
- Steep learning curve and less intuitive interface
- Reported customer support delays and customization challenges
- Higher pricing with potential hidden fees
Best For
Multi-provider urgent care centers needing scalable EMR with advanced integrations and telehealth capabilities.
Pricing
Custom quotes starting at ~$449 per provider/month; includes setup fees and scales with practice size.
NextGen Healthcare
enterpriseAmbulatory EMR with advanced clinical decision support and interoperability features suited for urgent care.
Integrated Revenue Cycle Management with AI-driven claims scrubbing for high-volume urgent care billing efficiency
NextGen Healthcare provides a robust enterprise EHR platform designed for ambulatory care, including urgent care settings, featuring chief complaint-driven documentation, e-prescribing, and seamless lab/imaging integrations for high-volume patient throughput. The software includes integrated practice management, revenue cycle tools, and population health analytics to support efficient operations and compliance with HIPAA and MIPS. Its scalable architecture suits multi-provider environments, with telehealth and patient portal capabilities enhancing accessibility.
Pros
- Comprehensive urgent care workflows with rapid charting templates
- Strong revenue cycle management and billing optimization
- Excellent interoperability with labs, imaging, and HIEs
Cons
- Steep learning curve and complex interface
- High implementation costs and time
- Customization requires significant IT involvement
Best For
Larger urgent care chains or multi-location practices needing enterprise scalability and advanced analytics.
Pricing
Custom enterprise pricing, typically $450-$750 per provider/month plus implementation fees starting at $50K+.
AdvancedMD
enterpriseIntegrated EMR, billing, and scheduling software providing value-driven solutions for urgent care practices.
Intelligent Rules Engine for automating workflows, compliance checks, and personalized patient care protocols
AdvancedMD is a cloud-based electronic health record (EHR) and practice management software tailored for various medical specialties, including urgent care centers. It provides tools for patient scheduling, fast charting, e-prescribing, billing, and revenue cycle management to handle high-volume, episodic care efficiently. The platform integrates telehealth, patient engagement features, and customizable templates to support quick turnaround times in urgent care settings.
Pros
- Comprehensive integration of EHR, billing, and scheduling for seamless urgent care workflows
- Strong revenue cycle management with automated claims scrubbing
- Customizable templates and rules engine for rapid documentation
Cons
- Steep learning curve and less intuitive interface for new users
- Higher pricing that may not suit small independent urgent cares
- Implementation and customization can be time-consuming
Best For
Mid-sized urgent care centers or multi-location practices seeking an all-in-one enterprise-level EMR with robust billing capabilities.
Pricing
Custom quote-based pricing, typically starting at $400-$700 per provider per month, plus setup fees and add-ons for telehealth or advanced features.
Kareo
enterpriseCloud EMR and billing platform focused on simplifying revenue management for independent urgent care providers.
Revenue Cycle Intelligence with AI-powered analytics for identifying and recovering lost revenue
Kareo is a cloud-based EHR and practice management platform designed for independent medical practices, including urgent care centers, offering integrated clinical documentation, scheduling, billing, and patient engagement tools. It supports fast patient throughput with features like quick charting templates, online booking, and self-service kiosks tailored for high-volume urgent care settings. The platform emphasizes revenue cycle management to ensure efficient billing and collections in busy environments.
Pros
- Robust revenue cycle management with AI-driven insights for optimal reimbursements
- Intuitive cloud-based interface with mobile access for on-the-go urgent care workflows
- Integrated patient portal and telehealth for seamless check-ins and virtual visits
Cons
- Pricing can be steep for smaller urgent care practices
- Limited advanced customization for highly specialized urgent care templates
- Customer support response times can vary during peak periods
Best For
Urgent care centers prioritizing integrated billing efficiency and revenue optimization over deep clinical customization.
Pricing
Custom subscription pricing starting around $300 per provider per month, including EHR, billing, and engagement modules; scales with practice size.
DrChrono
specializedMobile-first EMR with voice dictation and iPad check-in optimized for fast-paced urgent care visits.
Native iOS app with Dragon Medical voice dictation for rapid, on-the-go charting in urgent care settings
DrChrono is a cloud-based EHR and practice management platform tailored for various medical practices, including urgent care, offering customizable charting, scheduling, billing, and telehealth capabilities. It enables quick patient intake, e-prescribing, and documentation in high-volume settings through its mobile-optimized interface, particularly strong on iOS devices. The system integrates with labs, pharmacies, and payment processors to streamline urgent care workflows from check-in to follow-up.
Pros
- Mobile-first design with native iPad app for fast charting in busy urgent care environments
- Integrated telehealth, billing, and e-prescribing reduce administrative burdens
- Customizable templates and flowsheets support quick documentation for walk-in patients
Cons
- Advanced customizations require time and expertise to set up
- Pricing scales up quickly for full features and multiple providers
- Customer support response times can vary, especially for smaller practices
Best For
Small to mid-sized urgent care centers needing a mobile-friendly, all-in-one EMR for high-volume patient flow.
Pricing
Starts at $199 per provider/month for basic EHR; advanced plans with telehealth and billing range from $339-$439/provider/month; custom enterprise pricing available.
CharmHealth
enterpriseAffordable EMR with patient portal, telehealth, and customizable templates for urgent care documentation.
Charm Voice dictation for hands-free, rapid charting ideal for busy urgent care environments
CharmHealth is a cloud-based EHR and practice management platform tailored for independent practices, including urgent care centers, offering tools for patient scheduling, charting, e-prescribing, billing, and telehealth. It emphasizes ease of use with customizable templates and voice dictation for rapid documentation during high-volume urgent care visits. The system supports MIPS reporting and patient portals to streamline episodic care workflows.
Pros
- Affordable pricing with no hidden fees
- Intuitive interface and mobile app for on-the-go access
- Strong patient engagement tools including secure messaging
Cons
- Limited advanced analytics compared to enterprise solutions
- Some customization requires IT support
- Occasional glitches in billing integrations
Best For
Small to mid-sized urgent care practices seeking a cost-effective, user-friendly EMR without complex setup.
Pricing
Starts at $335 per provider/month (billed annually) for the Basic plan; Premium at $425/month includes advanced features like telehealth.
Practice Fusion
enterpriseFree web-based EHR with charting, e-prescribing, and basic scheduling for small urgent care operations.
Ad-supported free EHR model, eliminating upfront costs for basic urgent care documentation and prescribing
Practice Fusion is a cloud-based electronic health record (EHR) system primarily designed for small to mid-sized medical practices, offering tools for charting, e-prescribing, scheduling, and billing. It supports urgent care workflows through customizable templates and quick-entry notes but lacks specialized features like advanced triage or high-volume walk-in management. The platform is accessible via web browsers on any device, making it suitable for fast-paced environments, though it relies on advertising for its free model.
Pros
- Completely free core EHR functionality with no subscription fees
- Intuitive, web-based interface that's quick to learn and mobile-friendly
- Strong e-prescribing and lab integration for efficient urgent care operations
Cons
- Advertisements displayed within the interface can be distracting
- Limited customization and urgent care-specific tools like rapid triage or queue management
- Reported performance lags during peak hours in high-volume settings
Best For
Small urgent care practices seeking a budget-friendly, straightforward EMR without needing advanced specialization.
Pricing
Free for core features (ad-supported); optional paid add-ons for e-fax, advanced reporting (~$149/month per provider).
Conclusion
After a thorough review, Experity emerges as the top choice, with tools specifically designed for urgent care workflows. Waiting Room Solutions and athenaOne also shine, offering distinct strengths like patient check-in kiosks and robust revenue cycle management, making them excellent alternatives for varying practice needs.
Take the next step—try Experity to optimize your urgent care processes and deliver exceptional care with ease.
Tools Reviewed
All tools were independently evaluated for this comparison
