Quick Overview
- 1#1: Convoso - Provides TCPA-compliant predictive dialing with AI-powered call scoring and compliance features for high-volume outbound campaigns.
- 2#2: Five9 - Offers intelligent predictive dialing integrated with a full cloud contact center platform for scalable outbound calling.
- 3#3: PhoneBurner - Delivers power dialing that eliminates voicemail drops and silences for efficient sales outreach.
- 4#4: Talkdesk - AI-driven autodialer within an omnichannel contact center suite for predictive and progressive dialing.
- 5#5: Dialpad - AI-powered cloud phone system with power and predictive dialers optimized for sales teams.
- 6#6: CallTools - Cloud-based predictive dialer designed for real estate and high-volume sales calling.
- 7#7: RingCentral - Contact center platform featuring predictive dialing and VoIP integration for businesses.
- 8#8: XCALLY - Omnichannel contact center software with advanced predictive and progressive dialers.
- 9#9: VICIdial - Open-source contact center suite offering customizable predictive dialing for cost-effective deployments.
- 10#10: Myphoner - Simple power dialer for sales teams with click-to-call and callback scheduling features.
Tools were selected based on performance, compliance robustness, user-friendliness, and overall value, ensuring a balanced review of top-tier options suitable for varied business requirements
Comparison Table
Explore the range of telephone dialer software solutions, including Convoso, Five9, PhoneBurner, Talkdesk, Dialpad, and more, in this detailed comparison. Here, readers can uncover key features, pricing models, and target use cases to identify the best fit for their communication needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Convoso Provides TCPA-compliant predictive dialing with AI-powered call scoring and compliance features for high-volume outbound campaigns. | enterprise | 9.7/10 | 9.9/10 | 9.2/10 | 9.4/10 |
| 2 | Five9 Offers intelligent predictive dialing integrated with a full cloud contact center platform for scalable outbound calling. | enterprise | 9.2/10 | 9.6/10 | 8.1/10 | 8.7/10 |
| 3 | PhoneBurner Delivers power dialing that eliminates voicemail drops and silences for efficient sales outreach. | specialized | 8.7/10 | 9.2/10 | 8.8/10 | 8.0/10 |
| 4 | Talkdesk AI-driven autodialer within an omnichannel contact center suite for predictive and progressive dialing. | enterprise | 8.7/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 5 | Dialpad AI-powered cloud phone system with power and predictive dialers optimized for sales teams. | specialized | 8.6/10 | 9.2/10 | 8.4/10 | 8.0/10 |
| 6 | CallTools Cloud-based predictive dialer designed for real estate and high-volume sales calling. | specialized | 8.1/10 | 8.6/10 | 7.8/10 | 7.9/10 |
| 7 | RingCentral Contact center platform featuring predictive dialing and VoIP integration for businesses. | enterprise | 8.1/10 | 8.7/10 | 7.8/10 | 7.4/10 |
| 8 | XCALLY Omnichannel contact center software with advanced predictive and progressive dialers. | enterprise | 8.1/10 | 8.7/10 | 7.9/10 | 7.8/10 |
| 9 | VICIdial Open-source contact center suite offering customizable predictive dialing for cost-effective deployments. | other | 8.2/10 | 9.2/10 | 5.8/10 | 9.5/10 |
| 10 | Myphoner Simple power dialer for sales teams with click-to-call and callback scheduling features. | specialized | 7.6/10 | 7.4/10 | 8.4/10 | 7.5/10 |
Provides TCPA-compliant predictive dialing with AI-powered call scoring and compliance features for high-volume outbound campaigns.
Offers intelligent predictive dialing integrated with a full cloud contact center platform for scalable outbound calling.
Delivers power dialing that eliminates voicemail drops and silences for efficient sales outreach.
AI-driven autodialer within an omnichannel contact center suite for predictive and progressive dialing.
AI-powered cloud phone system with power and predictive dialers optimized for sales teams.
Cloud-based predictive dialer designed for real estate and high-volume sales calling.
Contact center platform featuring predictive dialing and VoIP integration for businesses.
Omnichannel contact center software with advanced predictive and progressive dialers.
Open-source contact center suite offering customizable predictive dialing for cost-effective deployments.
Simple power dialer for sales teams with click-to-call and callback scheduling features.
Convoso
enterpriseProvides TCPA-compliant predictive dialing with AI-powered call scoring and compliance features for high-volume outbound campaigns.
AI-powered SmartDialer with patented algorithms that dynamically optimize connect rates up to 400% higher than competitors
Convoso is a cloud-based contact center platform excelling as a telephone dialer software, offering predictive, power, preview, and progressive dialing modes that achieve up to 4x higher connect rates through AI optimization. It supports high-volume outbound campaigns for sales, collections, and third-party verification, with seamless blending of inbound calls, SMS, IVR, and web chat. Built-in compliance tools like DNC scrubbing, TCPA monitoring, and litigation protection ensure regulatory adherence while providing conversation intelligence and CRM integrations for enhanced performance.
Pros
- Patented AI-driven predictive dialing delivers industry-leading connect rates and efficiency
- Robust compliance suite with DNC scrubbing, TCPA safeguards, and real-time monitoring
- Scalable omnichannel support including voice, SMS, and integrations with major CRMs
Cons
- Custom pricing lacks transparency and can be costly for small teams
- Initial setup and advanced customization require training
- Performance heavily reliant on high-quality internet connectivity
Best For
Enterprise-level outbound contact centers in sales, collections, and high-compliance industries needing maximum call efficiency and regulatory protection.
Pricing
Custom quote-based pricing; typically $0.08-$0.12 per minute for outbound plus per-user fees starting around $100/month, with pay-per-performance options.
Five9
enterpriseOffers intelligent predictive dialing integrated with a full cloud contact center platform for scalable outbound calling.
Dynamic predictive dialing engine that adjusts in real-time to agent performance, abandonment rates, and regulatory requirements for optimal efficiency
Five9 is a cloud-based contact center platform renowned for its advanced telephone dialing capabilities, including predictive, power, preview, and progressive dialing modes that maximize agent connect rates while ensuring regulatory compliance. It integrates seamlessly with leading CRMs like Salesforce and provides omnichannel support, robust analytics, and AI-driven optimizations for outbound campaigns. Ideal for high-volume calling operations, Five9's CXone platform scales effortlessly from small teams to enterprise-level deployments.
Pros
- Highly accurate predictive dialing with AI-optimized algorithms for superior connect rates
- Seamless CRM integrations and real-time compliance tools like Do Not Call scrubbing
- Scalable cloud infrastructure with comprehensive reporting and analytics
Cons
- Steep learning curve for advanced configurations and customizations
- Premium pricing may not suit very small teams or low-volume users
- Occasional reports of call quality issues during peak usage
Best For
Mid-sized to large contact centers and sales teams requiring scalable, compliant high-volume outbound dialing with enterprise-grade integrations.
Pricing
Quote-based enterprise pricing, typically starting at $149/user/month for core dialer features, scaling up with add-ons like AI and omnichannel support.
PhoneBurner
specializedDelivers power dialing that eliminates voicemail drops and silences for efficient sales outreach.
Intelligent power dialing that automatically skips voicemails, busy signals, and no-answers to maximize live connections
PhoneBurner is a cloud-based power dialer software optimized for outbound sales teams, enabling reps to make significantly more calls per hour by automating dialing across multiple lines and connecting only live answers. It features local caller ID to boost pick-up rates, instant voicemail drops, and seamless integrations with CRMs like Salesforce and HubSpot. The platform emphasizes simplicity and speed, helping sales professionals focus on conversations rather than manual dialing or data entry.
Pros
- Ultra-fast power dialing supports up to 80+ calls per hour per rep
- Strong CRM integrations and local presence for higher connect rates
- Voicemail drop and SMS capabilities streamline follow-ups
Cons
- Pricing is on the higher end for smaller teams
- Limited advanced analytics compared to enterprise competitors
- Primarily outbound-focused with fewer inbound tools
Best For
Outbound sales teams and power dialers seeking maximum call volume and efficiency in high-velocity environments.
Pricing
Starts at $149/user/month (Standard plan, billed annually); Pro at $179/user/month; Elite at $219/user/month.
Talkdesk
enterpriseAI-driven autodialer within an omnichannel contact center suite for predictive and progressive dialing.
AI-Powered Autopilot for real-time agent assistance and predictive dialing optimization
Talkdesk is a cloud-based contact center platform specializing in advanced telephone dialing solutions, including predictive, power, preview, and progressive dialing modes to optimize outbound calling efficiency. It integrates AI-driven features like real-time coaching and sentiment analysis to enhance agent performance and compliance with regulations such as TCPA and DNC. Designed for high-volume sales and support teams, it seamlessly connects with CRMs like Salesforce and provides detailed analytics for campaign optimization.
Pros
- AI-powered predictive dialing for up to 90% agent occupancy
- Deep integrations with major CRMs and productivity tools
- Comprehensive compliance and real-time analytics
Cons
- High pricing suitable mainly for enterprises
- Complex setup and learning curve for smaller teams
- Limited standalone dialer options without full contact center commitment
Best For
Enterprise sales and contact center teams handling high-volume outbound campaigns that need scalable, AI-enhanced dialing with strong compliance.
Pricing
Custom enterprise pricing starting at ~$75 per agent/month for basic plans, scaling to $125+ for advanced AI and dialer features.
Dialpad
specializedAI-powered cloud phone system with power and predictive dialers optimized for sales teams.
AI Playbooks with real-time call coaching and sentiment detection
Dialpad is a cloud-based unified communications platform specializing in AI-powered VoIP calling, making it a robust telephone dialer for sales and contact center teams. It supports power dialing, predictive dialing, and sequential dialing modes with seamless CRM integrations like Salesforce and HubSpot. Real-time transcription, sentiment analysis, and call coaching enhance agent performance and compliance.
Pros
- Advanced AI features like real-time transcription and sentiment analysis
- Multiple dialing modes including predictive and power dialing
- Strong integrations with popular CRMs and productivity tools
Cons
- Higher pricing tiers required for full AI and advanced dialing features
- Occasional reports of call quality issues in high-volume scenarios
- Limited customization options for enterprise-level reporting
Best For
Sales teams and mid-sized contact centers seeking AI-enhanced outbound dialing with CRM integration.
Pricing
Starts at $15/user/month (Standard) for basic calling; Pro at $25/user/month adds AI features; Enterprise custom pricing; billed annually.
CallTools
specializedCloud-based predictive dialer designed for real estate and high-volume sales calling.
High-capacity 300-line power and predictive dialer for massive outbound scale
CallTools is a cloud-based telephone dialer software tailored for high-volume outbound calling, particularly in real estate, offering power, predictive, preview, and manual dialing modes with up to 300 simultaneous lines. It includes integrated CRM, lead management, SMS marketing, ringless voicemail drops, and TCPA compliance tools to optimize sales campaigns. The platform supports skip tracing, email automation, and real-time analytics for efficient contact center operations.
Pros
- Robust multi-mode dialing with up to 300 lines for high-volume operations
- Integrated CRM and lead management streamline workflows
- Strong TCPA compliance and skip tracing capabilities
Cons
- Interface feels somewhat dated compared to modern competitors
- Best suited for real estate, with less flexibility for other industries
- Pricing scales quickly for advanced features and higher line limits
Best For
Real estate investors and sales teams needing an all-in-one dialer with CRM for high-volume cold calling.
Pricing
Starts at $49/user/month for basic power dialer; higher tiers up to $395/month for predictive dialing and 300 lines.
RingCentral
enterpriseContact center platform featuring predictive dialing and VoIP integration for businesses.
RingSense AI for real-time call coaching, transcription, and sentiment analysis during dialing sessions
RingCentral is a cloud-based unified communications platform offering advanced telephone dialer features like power dialing, preview dialing, and predictive dialing tailored for sales and outbound calling teams. It integrates deeply with CRMs such as Salesforce and Microsoft Dynamics, automating call logging, lead enrichment, and campaign management. The platform also includes analytics, voicemail transcription, and team collaboration tools, making it a versatile solution beyond basic dialing.
Pros
- Superior call quality with global reach and low latency
- Seamless CRM and app integrations for streamlined workflows
- Robust analytics and reporting for dialer performance optimization
Cons
- Advanced dialer features locked behind higher-tier plans
- Initial setup and customization can be complex for smaller teams
- Pricing escalates quickly with add-ons and user scaling
Best For
Mid-sized sales teams needing integrated dialing with full UCaaS capabilities in a scalable enterprise environment.
Pricing
Core plan starts at $20/user/month (billed annually), Advanced at $25, Ultra at $35; dialer enhancements in Advanced+ tiers.
XCALLY
enterpriseOmnichannel contact center software with advanced predictive and progressive dialers.
Blended predictive dialing with AI-driven call distribution and omnichannel queue management
XCALLY is a cloud-based omnichannel contact center platform with robust telephone dialer features, including predictive, progressive, power, and preview dialing modes for high-volume outbound campaigns. It enables blended inbound and outbound operations, real-time agent monitoring, and seamless integration with CRMs like Salesforce and Zoho. The software provides advanced reporting, workforce management, and multichannel support for voice, email, chat, and social media.
Pros
- Versatile dialing strategies with predictive and progressive modes for optimized connect rates
- Real-time supervision tools including whisper coaching and barge-in
- Comprehensive analytics and customizable reporting dashboards
Cons
- Interface can feel overwhelming for beginners due to extensive features
- Initial setup and configuration require technical expertise
- Pricing is quote-based and may be higher for small-scale operations
Best For
Mid-sized call centers needing scalable outbound dialing combined with inbound handling and omnichannel support.
Pricing
Custom quote-based pricing; starts around €20-€50 per user/month depending on features and scale.
VICIdial
otherOpen-source contact center suite offering customizable predictive dialing for cost-effective deployments.
Advanced predictive dialing engine that dynamically adjusts call pacing in real-time to optimize agent utilization.
VICIdial is a free, open-source contact center suite designed for high-volume inbound and outbound calling operations, powered by Asterisk PBX. It offers predictive, power, and preview dialing modes to maximize agent talk time while managing leads, campaigns, and dispositions efficiently. The platform supports multi-tenant environments, CRM integrations, and real-time reporting, making it suitable for call centers of various sizes.
Pros
- Completely free and open-source with no licensing fees
- Highly customizable with extensive dialing modes and integrations
- Scalable for enterprise-level call centers with multi-tenant support
Cons
- Steep learning curve and complex installation requiring Linux expertise
- Dated user interface that feels outdated
- Ongoing maintenance demands technical resources
Best For
Tech-savvy call center managers or IT teams seeking a powerful, cost-free predictive dialer solution.
Pricing
Core software is 100% free and open-source; optional paid hosting, support, and add-ons available through VICIdial Group.
Myphoner
specializedSimple power dialer for sales teams with click-to-call and callback scheduling features.
Smart Blitz dialing mode that prioritizes live answers and recycles leads automatically for optimal connect rates
Myphoner is a cloud-based power dialer software tailored for sales teams, enabling efficient outbound calling by automatically dialing leads in sequence while skipping busy signals, voicemails, and no-answers. It includes features like call recording, CRM integrations (e.g., Pipedrive, HubSpot), lead management, and callback prioritization to maximize connect rates. The platform supports team collaboration with real-time reporting and is accessible via web browser without installations.
Pros
- Intuitive web-based interface with quick setup
- Strong CRM integrations and lead recycling
- Reliable power dialing with voicemail detection
Cons
- Lacks predictive dialing for high-volume operations
- Limited advanced analytics compared to enterprise tools
- No native mobile app for on-the-go use
Best For
Small to medium-sized sales teams seeking a simple, affordable power dialer for outbound campaigns.
Pricing
Starts at $29/user/month (Basic, limited minutes), $49/user/month (Pro, unlimited calls), with Enterprise at $79/user/month; pay-per-minute options available.
Conclusion
Across the reviewed tools, Convoso dominates as the top choice, leading with TCPA-compliant predictive dialing, AI-driven call scoring, and strong compliance for high-volume outbound efforts. Five9 and PhoneBurner follow, offering scalable cloud platforms and efficient power dialing respectively, each tailored to specific needs like omnichannel integration or voicemail elimination, ensuring the right solution for various businesses.
Don’t miss out—test Convoso’s advanced features to boost your outreach efficiency and compliance today.
Tools Reviewed
All tools were independently evaluated for this comparison
