Quick Overview
- 1#1: TrackTik - Comprehensive security operations platform for real-time guard dispatching, scheduling, and incident management.
- 2#2: Silvertrac - Mobile-first security guard management software enabling instant dispatch, patrols, and reporting.
- 3#3: Belfry - Modern SOC software that streamlines security dispatch, video verification, and response coordination.
- 4#4: Guardso - Security workforce management tool for scheduling, GPS tracking, and efficient guard dispatching.
- 5#5: OfficerLoop - Cloud-based platform for security incident reporting, real-time dispatch, and guard communication.
- 6#6: Resolver - Security operations center software for incident tracking, workflow automation, and dispatch coordination.
- 7#7: Genetec Security Center - Unified security platform integrating video surveillance, access control, and dispatch capabilities.
- 8#8: Everbridge - Critical event management solution for mass notifications, response orchestration, and security dispatch.
- 9#9: Motorola Solutions CommandCentral - Public safety dispatch software adaptable for security operations with real-time awareness and coordination.
- 10#10: Hexagon CAD - Computer-aided dispatch system for efficient incident response and resource allocation in security contexts.
We ranked these tools by evaluating key factors like feature depth, usability, reliability, and value, prioritizing those that streamline workflows, enhance communication, and deliver actionable insights for optimal security performance.
Comparison Table
This comparison table outlines key features, capabilities, and benefits of leading security dispatch software tools, including TrackTik, Silvertrac, Belfry, Guardso, OfficerLoop, and more. Readers will discover insights to identify the right solution for their needs, from real-time monitoring to team coordination and incident management.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TrackTik Comprehensive security operations platform for real-time guard dispatching, scheduling, and incident management. | enterprise | 9.6/10 | 9.8/10 | 9.2/10 | 9.4/10 |
| 2 | Silvertrac Mobile-first security guard management software enabling instant dispatch, patrols, and reporting. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 3 | Belfry Modern SOC software that streamlines security dispatch, video verification, and response coordination. | specialized | 8.6/10 | 9.0/10 | 8.2/10 | 8.3/10 |
| 4 | Guardso Security workforce management tool for scheduling, GPS tracking, and efficient guard dispatching. | specialized | 8.4/10 | 8.6/10 | 8.2/10 | 8.0/10 |
| 5 | OfficerLoop Cloud-based platform for security incident reporting, real-time dispatch, and guard communication. | specialized | 8.2/10 | 8.5/10 | 8.0/10 | 7.9/10 |
| 6 | Resolver Security operations center software for incident tracking, workflow automation, and dispatch coordination. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.4/10 |
| 7 | Genetec Security Center Unified security platform integrating video surveillance, access control, and dispatch capabilities. | enterprise | 8.7/10 | 9.3/10 | 7.9/10 | 8.2/10 |
| 8 | Everbridge Critical event management solution for mass notifications, response orchestration, and security dispatch. | enterprise | 8.2/10 | 8.7/10 | 7.8/10 | 7.5/10 |
| 9 | Motorola Solutions CommandCentral Public safety dispatch software adaptable for security operations with real-time awareness and coordination. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 7.5/10 |
| 10 | Hexagon CAD Computer-aided dispatch system for efficient incident response and resource allocation in security contexts. | enterprise | 8.2/10 | 9.0/10 | 7.4/10 | 7.8/10 |
Comprehensive security operations platform for real-time guard dispatching, scheduling, and incident management.
Mobile-first security guard management software enabling instant dispatch, patrols, and reporting.
Modern SOC software that streamlines security dispatch, video verification, and response coordination.
Security workforce management tool for scheduling, GPS tracking, and efficient guard dispatching.
Cloud-based platform for security incident reporting, real-time dispatch, and guard communication.
Security operations center software for incident tracking, workflow automation, and dispatch coordination.
Unified security platform integrating video surveillance, access control, and dispatch capabilities.
Critical event management solution for mass notifications, response orchestration, and security dispatch.
Public safety dispatch software adaptable for security operations with real-time awareness and coordination.
Computer-aided dispatch system for efficient incident response and resource allocation in security contexts.
TrackTik
enterpriseComprehensive security operations platform for real-time guard dispatching, scheduling, and incident management.
TrackTik 360 Command Center for real-time unified oversight of dispatch, patrols, and incidents
TrackTik is a comprehensive security workforce management platform that excels in dispatch operations, offering real-time incident management, GPS tracking, and two-way communication for security teams. It integrates scheduling, patrols with checkpoints, mobile reporting, and advanced analytics to streamline field operations and ensure compliance. Designed for security companies, it provides a centralized command center for overseeing guards, vehicles, and incidents across multiple sites.
Pros
- All-in-one dispatch with real-time GPS and communication
- Robust incident reporting and analytics dashboard
- Scalable mobile apps for guards and supervisors
Cons
- Pricing can be steep for small firms
- Initial setup and training require time
- Customization options limited without add-ons
Best For
Mid-to-large security companies needing scalable, end-to-end dispatch and operations management.
Pricing
Custom enterprise pricing starting at ~$3-6 per user/month, based on features, users, and contract length.
Silvertrac
specializedMobile-first security guard management software enabling instant dispatch, patrols, and reporting.
Live dispatch console with interactive map-based guard tracking and instant task assignment
Silvertrac is a comprehensive security guard management platform that excels in dispatch operations, enabling real-time tracking of guards via GPS-enabled mobile apps. It facilitates task assignment, two-way communication, incident reporting, and patrol scheduling to optimize security operations. The software provides dispatchers with a centralized console for monitoring, analytics, and performance insights, making it ideal for coordinating field teams efficiently.
Pros
- Real-time GPS tracking and dispatch console for instant oversight
- Robust mobile app with offline capabilities for guards
- Advanced reporting and analytics for compliance and performance
Cons
- Quote-based pricing lacks upfront transparency
- Limited integrations with third-party systems
- Occasional mobile app performance issues in low-signal areas
Best For
Mid-to-large security companies needing real-time dispatch, guard tracking, and centralized management for multiple sites.
Pricing
Custom quote-based pricing, typically starting at $25-40 per guard per month depending on features and scale.
Belfry
specializedModern SOC software that streamlines security dispatch, video verification, and response coordination.
Integrated guard tour system with NFC/QR checkpoints and automated alerts
Belfry is a robust security dispatch software platform tailored for security companies, enabling efficient management of guard scheduling, real-time dispatch, and incident response. It features GPS tracking, mobile apps for guards, automated reporting, and client portals to streamline operations and improve accountability. Ideal for coordinating patrols, tours, and emergencies, Belfry helps security firms reduce response times and enhance operational visibility.
Pros
- Comprehensive real-time GPS tracking and dispatch console
- Strong mobile app for guards with offline capabilities
- Detailed analytics and customizable reporting
Cons
- Pricing can be steep for very small teams
- Initial setup and customization require time
- Limited integrations with third-party hardware
Best For
Mid-sized security firms needing scalable dispatch and operations management.
Pricing
Custom quote-based pricing starting around $50-100 per guard/month, depending on features and scale.
Guardso
specializedSecurity workforce management tool for scheduling, GPS tracking, and efficient guard dispatching.
Live dispatch board with real-time guard locations, status updates, and one-click assignments
Guardso is a cloud-based security guard management platform specializing in dispatching, scheduling, and real-time monitoring for security companies. It enables dispatchers to assign guards to incidents via a centralized dashboard, track them with GPS and geofencing, and handle incident reporting through mobile apps. The software also supports time tracking, client portals, and compliance reporting to streamline operations.
Pros
- Real-time GPS tracking and geofencing for precise guard location monitoring
- Intuitive mobile apps for guards and dispatchers enabling quick incident response
- Robust scheduling and reporting tools that integrate with payroll systems
Cons
- Pricing can be steep for small teams with per-guard fees
- Limited third-party integrations compared to larger competitors
- Occasional reports of customer support delays during peak times
Best For
Mid-sized security companies needing reliable dispatching and tracking without complex enterprise setups.
Pricing
Custom quotes starting at $99/month base fee plus $4-6 per active guard/month, with enterprise tiers available.
OfficerLoop
specializedCloud-based platform for security incident reporting, real-time dispatch, and guard communication.
Live 'Officer Loop' communication for instant, threaded messaging between dispatchers and multiple field officers
OfficerLoop is a cloud-based security dispatch software tailored for security companies to manage officer deployments, real-time tracking, and incident response. It features GPS-enabled officer monitoring, automated dispatching, scheduling tools, and mobile apps for field personnel to report incidents and communicate instantly. The platform emphasizes operational efficiency, compliance reporting, and reducing response times in dynamic security environments.
Pros
- Robust real-time GPS tracking and mapping for quick officer deployment
- User-friendly mobile app for officers with incident reporting and check-ins
- Comprehensive scheduling and shift management to optimize workforce utilization
Cons
- Limited third-party integrations compared to enterprise competitors
- Pricing scales quickly for larger teams with per-officer fees
- Reporting dashboard lacks advanced customization options
Best For
Medium-sized security firms needing reliable dispatch and tracking tools without the complexity of full enterprise suites.
Pricing
Starts at $99/month for basic plan (up to 10 officers), plus $5-10 per additional officer/month; enterprise custom pricing.
Resolver
enterpriseSecurity operations center software for incident tracking, workflow automation, and dispatch coordination.
Integrated risk intelligence engine that combines dispatch with predictive analytics for proactive threat mitigation
Resolver is an enterprise-grade security operations platform that specializes in dispatch, incident management, and risk intelligence for security teams. It enables real-time dispatching of personnel via mobile apps, GPS tracking, interactive maps, and automated workflows to coordinate responses efficiently. The software integrates with access control systems, CCTV, and other tools to provide comprehensive visibility and reporting for large-scale operations.
Pros
- Powerful real-time dispatch with GPS tracking and mobile apps
- Advanced analytics and customizable reporting dashboards
- Seamless integrations with enterprise security ecosystems
Cons
- Steep learning curve for initial setup and customization
- High enterprise-level pricing with no public tiers
- Overly complex for small to mid-sized security operations
Best For
Large enterprises with complex, multi-site security needs requiring integrated incident and risk management.
Pricing
Custom enterprise pricing, typically starting at $10,000+ annually based on users and features; contact sales for quotes.
Genetec Security Center
enterpriseUnified security platform integrating video surveillance, access control, and dispatch capabilities.
Federated architecture enabling distributed sites to function as a single unified system for global incident dispatch and monitoring
Genetec Security Center is a unified enterprise security platform that integrates video surveillance (Omnicast), access control (Synergis), license plate recognition, intrusion detection, and advanced analytics into a single interface. It enables security dispatch teams to monitor live events, manage incidents, and coordinate responses via interactive maps, workflows, and mobile apps. Designed for large-scale operations, it supports real-time decision-making and resource dispatch in security operations centers (SOCs).
Pros
- Seamless integration of multiple security systems (VMS, access control, ALPR) for unified dispatch
- Advanced incident management with geospatial mapping and automated workflows
- Highly scalable for enterprise deployments with thousands of devices
Cons
- Steep learning curve due to extensive feature set and customization options
- High upfront costs for licensing, hardware, and professional services
- Complex initial setup requiring specialized IT/security expertise
Best For
Large enterprises and security operations centers managing complex, multi-site physical security environments with a need for integrated dispatch capabilities.
Pricing
Custom quote-based pricing; perpetual licenses start at $1,000+ per camera/door with annual maintenance fees around 20%, plus implementation costs.
Everbridge
enterpriseCritical event management solution for mass notifications, response orchestration, and security dispatch.
Geofencing-enabled mass notifications that automatically target security personnel based on real-time location for rapid dispatch.
Everbridge is a comprehensive critical event management platform designed for mass notifications, incident response, and secure communications. In the context of Security Dispatch Software, it excels at rapidly alerting and coordinating security teams through multi-channel delivery including SMS, voice calls, email, and mobile apps, with geolocation targeting for precise dispatch. It also offers incident management tools for tracking responses and integrating with existing security systems to enhance operational efficiency during crises.
Pros
- Robust multi-channel notification system for fast security team mobilization
- Geolocation and templated alerting for precise dispatch
- High reliability and scalability for enterprise-level security operations
Cons
- Enterprise pricing can be prohibitively expensive for smaller organizations
- Steep learning curve for advanced configuration and customization
- Limited out-of-the-box integrations with niche security hardware
Best For
Large enterprises and organizations with complex security needs requiring scalable incident response and mass alerting capabilities.
Pricing
Custom enterprise pricing starting at around $10,000 annually, based on user count, features, and deployment scale; contact sales for quotes.
Motorola Solutions CommandCentral
enterprisePublic safety dispatch software adaptable for security operations with real-time awareness and coordination.
Unified CommandCentral Aware platform that fuses live video, sensor data, and CAD for real-time dispatch decision-making
Motorola Solutions CommandCentral is a mission-critical software suite designed for public safety and security dispatch operations, offering computer-aided dispatch (CAD), real-time crime center capabilities, and integrated records management. It unifies voice communications, video surveillance, sensors, and analytics to provide dispatchers with a single pane of glass for situational awareness and resource coordination. Ideal for high-stakes environments, it enables rapid incident response through automated workflows and geospatial mapping.
Pros
- Seamless integration with Motorola hardware like radios and video systems
- Advanced real-time analytics and geospatial tools for superior situational awareness
- Scalable for enterprise-level security operations with robust customization
Cons
- Steep learning curve and complex initial setup
- High cost prohibitive for smaller organizations
- Primarily optimized for public safety, requiring adaptations for private security
Best For
Large public safety agencies or enterprise security teams managing high-volume, mission-critical dispatch in integrated ecosystems.
Pricing
Custom enterprise pricing, typically starting at $100,000+ annually based on scale, users, and modules.
Hexagon CAD
enterpriseComputer-aided dispatch system for efficient incident response and resource allocation in security contexts.
Advanced dynamic GIS mapping with real-time unit status overlays and predictive routing
Hexagon CAD is a robust computer-aided dispatch (CAD) system tailored for public safety and security operations, enabling real-time incident management, resource dispatching, and unit tracking. It integrates advanced GIS mapping for precise location-based dispatching and supports multi-agency coordination with seamless connectivity to records management systems (RMS) and mobile data terminals. Designed for high-volume environments, it prioritizes reliability and scalability for emergency response centers.
Pros
- Superior GIS and mapping integration for accurate geospatial dispatching
- High scalability and reliability for large-scale operations
- Strong interoperability with NG911, RMS, and AVL systems
Cons
- Steep learning curve and extensive training required
- High implementation and customization costs
- User interface feels dated compared to modern SaaS alternatives
Best For
Large public safety agencies and security dispatch centers handling high-volume incidents that need enterprise-grade GIS-driven dispatching.
Pricing
Custom enterprise pricing upon request; typically subscription-based starting at $50,000+ annually for mid-sized deployments, with perpetual licenses available.
Conclusion
Across the reviewed security dispatch tools, TrackTik rises as the top choice, delivering a comprehensive platform for real-time guard dispatching, scheduling, and incident management. Silvertrac and Belfry stand as strong alternatives—Silvertrac for its mobile-first efficiency and Belfry for its modern SOC integration—each addressing distinct operational needs. Together, these tools highlight the breadth of innovation in security dispatch software, with TrackTik leading the pack.
Don’t miss out—explore TrackTik today to unlock streamlined, proactive security operations and elevate your team’s response capabilities.
Tools Reviewed
All tools were independently evaluated for this comparison
Referenced in the comparison table and product reviews above.