Quick Overview
- 1#1: TeamViewer - Provides secure remote access, screen sharing, file transfer, and real-time support across multiple platforms.
- 2#2: AnyDesk - Offers high-speed remote desktop access with low latency, unattended support, and cross-platform compatibility.
- 3#3: Splashtop - Delivers fast remote support, desktop access, and collaboration tools with strong security features.
- 4#4: Zoho Assist - Enables unattended remote access, live chat, and multi-technician support integrated with Zoho ecosystem.
- 5#5: ConnectWise Control - Supports on-demand and unattended remote sessions with session recording, file transfer, and IT automation.
- 6#6: GoTo Resolve - Facilitates remote troubleshooting, diagnostics, and patching with integrated chat and asset management.
- 7#7: BeyondTrust Remote Support - Provides privileged access management and secure remote support with granular permissions and auditing.
- 8#8: Dameware Remote Support - Offers remote control, active directory integration, and scripting for Windows-centric IT support.
- 9#9: ISL Online - Delivers customizable remote desktop sessions with OCR chat, file transfer, and multi-language support.
- 10#10: Remote Utilities - Supports free-form and unattended remote access for up to 10 computers with multiple connection methods.
We ranked tools based on critical factors like feature breadth (including security, session management, and integration), performance (such as speed and latency), ease of use, and overall value, ensuring the list captures top performers across diverse support scenarios.
Comparison Table
This comparison table explores key remote computer support software tools, such as TeamViewer, AnyDesk, Splashtop, Zoho Assist, and ConnectWise Control, to guide users in selecting the right solution for their needs. Readers will gain insights into features, usability, and performance to make informed decisions.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Provides secure remote access, screen sharing, file transfer, and real-time support across multiple platforms. | enterprise | 9.6/10 | 9.8/10 | 9.7/10 | 9.2/10 |
| 2 | AnyDesk Offers high-speed remote desktop access with low latency, unattended support, and cross-platform compatibility. | enterprise | 9.3/10 | 9.4/10 | 9.7/10 | 8.9/10 |
| 3 | Splashtop Delivers fast remote support, desktop access, and collaboration tools with strong security features. | enterprise | 8.8/10 | 9.0/10 | 8.5/10 | 8.7/10 |
| 4 | Zoho Assist Enables unattended remote access, live chat, and multi-technician support integrated with Zoho ecosystem. | enterprise | 8.8/10 | 8.6/10 | 9.2/10 | 9.4/10 |
| 5 | ConnectWise Control Supports on-demand and unattended remote sessions with session recording, file transfer, and IT automation. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 6 | GoTo Resolve Facilitates remote troubleshooting, diagnostics, and patching with integrated chat and asset management. | enterprise | 8.2/10 | 8.7/10 | 8.0/10 | 7.5/10 |
| 7 | BeyondTrust Remote Support Provides privileged access management and secure remote support with granular permissions and auditing. | enterprise | 8.7/10 | 9.3/10 | 7.6/10 | 8.1/10 |
| 8 | Dameware Remote Support Offers remote control, active directory integration, and scripting for Windows-centric IT support. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 8.0/10 |
| 9 | ISL Online Delivers customizable remote desktop sessions with OCR chat, file transfer, and multi-language support. | enterprise | 8.6/10 | 8.9/10 | 8.4/10 | 8.1/10 |
| 10 | Remote Utilities Supports free-form and unattended remote access for up to 10 computers with multiple connection methods. | enterprise | 7.8/10 | 8.2/10 | 7.4/10 | 9.1/10 |
Provides secure remote access, screen sharing, file transfer, and real-time support across multiple platforms.
Offers high-speed remote desktop access with low latency, unattended support, and cross-platform compatibility.
Delivers fast remote support, desktop access, and collaboration tools with strong security features.
Enables unattended remote access, live chat, and multi-technician support integrated with Zoho ecosystem.
Supports on-demand and unattended remote sessions with session recording, file transfer, and IT automation.
Facilitates remote troubleshooting, diagnostics, and patching with integrated chat and asset management.
Provides privileged access management and secure remote support with granular permissions and auditing.
Offers remote control, active directory integration, and scripting for Windows-centric IT support.
Delivers customizable remote desktop sessions with OCR chat, file transfer, and multi-language support.
Supports free-form and unattended remote access for up to 10 computers with multiple connection methods.
TeamViewer
enterpriseProvides secure remote access, screen sharing, file transfer, and real-time support across multiple platforms.
Unattended access for persistent remote control without needing the remote user to actively approve sessions
TeamViewer is a leading remote access and support software that allows users to securely connect to and control computers, mobiles, and other devices from anywhere via the internet. It excels in IT support scenarios with features like remote desktop control, file transfer, unattended access, multi-platform compatibility (Windows, macOS, Linux, iOS, Android), and integrated chat/VoIP. Widely used by professionals for troubleshooting, remote maintenance, and collaboration, it prioritizes ease and security without requiring complex network configurations.
Pros
- Cross-platform support across desktops and mobiles
- Bank-grade 256-bit AES encryption and two-factor authentication
- Quick ID/password-based connections with no port forwarding needed
Cons
- Free version detects and restricts commercial use
- Subscription pricing can be steep for small teams
- Performance dips on very low-bandwidth connections
Best For
IT support professionals, freelancers, and businesses requiring secure, instant remote access for troubleshooting and maintenance across diverse devices.
Pricing
Free for personal/non-commercial use; Business plans start at $50.90/user/month (billed annually), with Premium at $95.90 and Enterprise custom pricing.
AnyDesk
enterpriseOffers high-speed remote desktop access with low latency, unattended support, and cross-platform compatibility.
DeskRT codec delivering sub-16ms latency for responsive remote sessions even on poor connections
AnyDesk is a high-performance remote desktop software designed for seamless access and control of remote computers across platforms like Windows, macOS, Linux, iOS, and Android. It enables IT support teams to provide real-time assistance, file transfers, and unattended access with minimal latency thanks to its proprietary DeskRT codec. Widely used for remote support, collaboration, and maintenance, it prioritizes speed, security, and ease of deployment.
Pros
- Ultra-low latency and high frame rates for smooth remote control
- Cross-platform support with simple ID-based connections
- Robust security including end-to-end encryption and two-factor authentication
Cons
- Free version limited to personal use with session timeouts
- Advanced features require paid plans which can be costly for large teams
- Occasional dependency on internet quality for optimal performance
Best For
IT support technicians and remote helpdesk teams requiring fast, reliable access to client machines.
Pricing
Free for personal use; Professional plan at $10.99/user/month; Standard at $20.99/user/month; Enterprise custom pricing.
Splashtop
enterpriseDelivers fast remote support, desktop access, and collaboration tools with strong security features.
Splashtop SOS for instant, one-time remote access without pre-installation
Splashtop is a high-performance remote desktop and support software designed for IT professionals to securely access and control remote computers from anywhere. It excels in remote support scenarios with features like unattended access, file transfer, multi-monitor support, and integrated chat. The platform supports cross-platform connectivity across Windows, Mac, Linux, iOS, and Android, making it versatile for helpdesk and technical support teams.
Pros
- Exceptional performance with low latency and 4K streaming
- Strong security including 256-bit AES encryption and 2FA
- Broad cross-platform support and mobile apps
Cons
- Higher-tier features require premium plans
- Limited free tier for basic use only
- No native scripting or advanced automation tools
Best For
IT support teams and helpdesks handling remote troubleshooting for small to medium-sized businesses.
Pricing
Solo Remote Support at $99/year (1 technician); Business at $299/year (1 tech, 25 endpoints); Enterprise plans scale from $499/year.
Zoho Assist
enterpriseEnables unattended remote access, live chat, and multi-technician support integrated with Zoho ecosystem.
One-click attended access without customer-side installation
Zoho Assist is a cloud-based remote support platform designed for IT teams to provide unattended and attended remote access to customer devices across Windows, Mac, Linux, iOS, and Android. It enables screen sharing, remote control, file transfer, diagnostics, and integrated voice/video chat for efficient troubleshooting. The tool emphasizes ease of deployment with one-click sessions and strong security features like AES-256 encryption and two-factor authentication.
Pros
- Affordable pricing with a robust free plan
- Intuitive interface and quick session setup
- Excellent cross-platform compatibility and security
Cons
- Basic reporting and analytics compared to leaders
- Limited advanced customization options
- Performance can lag on very low bandwidth
Best For
Small to medium-sized IT support teams and MSPs needing cost-effective, user-friendly remote access.
Pricing
Free plan available; paid plans start at $10 per technician/month (billed annually) for Standard, up to $15 for Enterprise.
ConnectWise Control
enterpriseSupports on-demand and unattended remote sessions with session recording, file transfer, and IT automation.
Built-in extensibility with custom scripts, commands, and templates for automated support workflows
ConnectWise Control is a robust remote support platform tailored for IT professionals and managed service providers, enabling secure attended and unattended access to client devices. It offers features like screen sharing, file transfer, remote printing, and session recording to streamline troubleshooting and maintenance. The software integrates seamlessly with ConnectWise's PSA and RMM tools, making it a staple for enterprise-level support operations.
Pros
- Comprehensive remote access with multi-monitor support and elevated privileges
- Strong integration with ConnectWise ecosystem for MSP workflows
- Reliable unattended access and session management tools
Cons
- Higher pricing can be prohibitive for small teams or solo technicians
- Steeper learning curve for advanced customizations
- Occasional performance lags on low-bandwidth connections
Best For
Managed service providers and IT teams managing multiple clients who need scalable, enterprise-grade remote support.
Pricing
Starts at $29 per technician/month for basic plans, scaling to $49+ for advanced features with annual commitments.
GoTo Resolve
enterpriseFacilitates remote troubleshooting, diagnostics, and patching with integrated chat and asset management.
Integrated AR-powered remote guidance and one-click automated diagnostics
GoTo Resolve is a robust remote support software that allows IT technicians to securely access, diagnose, and resolve issues on remote computers and mobile devices across Windows, Mac, Linux, iOS, and Android platforms. It provides tools for unattended access, live chat, file transfer, screen sharing, and advanced diagnostics. Designed for helpdesks and MSPs, it emphasizes speed, security, and scalability for high-volume support scenarios.
Pros
- Fast connection speeds and multi-platform support
- Comprehensive diagnostic and automation tools
- Strong security with AES-256 encryption and compliance features
Cons
- Higher pricing tiers for full feature access
- Steeper learning curve for advanced customization
- Occasional performance issues on low-bandwidth connections
Best For
Managed service providers and enterprise IT teams handling frequent remote support tickets.
Pricing
Starts at $99 per technician/month (billed annually) for core features, with Advanced and Enterprise tiers up to $150+/month including AR diagnostics and integrations.
BeyondTrust Remote Support
enterpriseProvides privileged access management and secure remote support with granular permissions and auditing.
BeyondShell for secure, audited command-line access without granting full remote control privileges
BeyondTrust Remote Support is an enterprise-grade remote access and support platform designed for secure IT helpdesk operations and privileged access management. It provides technicians with tools for remote control, screen sharing, file transfer, chat, and command-line access via BeyondShell, all while enforcing strict security policies. The solution excels in auditing, compliance, and integration with ticketing systems, making it ideal for regulated environments.
Pros
- Enterprise-level security with MFA, granular permissions, and session monitoring
- Comprehensive auditing and compliance reporting for HIPAA/GDPR
- Seamless integrations with ITSM tools and privilege management
Cons
- Steep learning curve and complex setup for non-experts
- High pricing not suitable for small businesses
- Resource-intensive for lighter support needs
Best For
Large enterprises and regulated organizations needing secure, compliant remote support with advanced privilege controls.
Pricing
Custom quote-based pricing; typically $3,000+ per concurrent technician/year, with tiers for features and scale.
Dameware Remote Support
enterpriseOffers remote control, active directory integration, and scripting for Windows-centric IT support.
Portable Mini Remote Control executable for instant, no-install remote access across networks
Dameware Remote Support is a robust on-premises remote access solution from SolarWinds, enabling IT administrators to remotely control, diagnose, and manage Windows systems via a centralized console. It provides tools like remote desktop viewing/control, shell access, file transfer, registry editing, and Active Directory integration for efficient troubleshooting. The software supports attended and unattended access, multi-session handling, and works across LAN/WAN/VPN without requiring agents on target machines for basic use.
Pros
- Powerful enterprise-grade features like AD integration and multi-monitor support
- Perpetual licensing with no recurring fees
- Portable Mini Remote Control tool for quick, agentless access
Cons
- Dated user interface that feels clunky compared to modern alternatives
- Primarily Windows-focused with limited cross-platform support
- High upfront cost and requires central server setup
Best For
Enterprise IT teams managing large Windows environments who prefer on-premises solutions over cloud-based tools.
Pricing
Perpetual licenses start at ~$595 per technician (Standard) or ~$1,295 (Professional), with volume discounts and annual maintenance optional.
ISL Online
enterpriseDelivers customizable remote desktop sessions with OCR chat, file transfer, and multi-language support.
Plugin-free HTML5 remote access for instant connections without software downloads
ISL Online is a robust remote support and access software that allows IT professionals to securely connect to and control computers, servers, and mobile devices remotely. It supports both attended and unattended access, file transfer, live chat, VoIP, multi-monitor handling, and session recording for compliance. Designed primarily for MSPs and enterprise IT teams, it emphasizes high security standards like AES-256 encryption, ISO 27001 certification, and HIPAA compliance.
Pros
- Exceptional security with AES-256 encryption, 2FA, and compliance certifications
- Cross-platform support including Windows, Mac, Linux, iOS, and Android
- Plugin-free HTML5 access and strong performance even on low bandwidth
Cons
- Pricing is higher than some budget alternatives
- User interface appears somewhat dated compared to modern competitors
- Limited free tier and trial restrictions
Best For
MSPs and enterprise IT teams needing secure, compliant remote support for diverse devices.
Pricing
Plans start at around $29/month per technician for basic support, with enterprise options scaling by users and features up to custom pricing.
Remote Utilities
enterpriseSupports free-form and unattended remote access for up to 10 computers with multiple connection methods.
Self-hosted server deployment for full data sovereignty and no reliance on cloud intermediaries
Remote Utilities is a versatile remote desktop software focused on IT support and remote access, enabling unattended control of Windows, macOS, and Linux machines over the internet or LAN. It offers essential features like screen sharing, file transfer, voice chat, remote printing, and multi-monitor support, with options for both attended and unattended sessions. The tool stands out for its free tier usable commercially with limitations, making it accessible for small-scale operations.
Pros
- Generous free plan for up to 10 computers with commercial use allowed
- On-premises server hosting for enhanced privacy and control
- Strong feature set including mobile viewers and task automation
Cons
- Dated user interface that feels clunky compared to modern alternatives
- Connection speeds can lag behind top competitors like TeamViewer
- Limited customer support options in free and lower tiers
Best For
Small IT support teams or freelancers seeking affordable, reliable remote access without enterprise-level pricing.
Pricing
Free for 10 computers; paid plans from $49.95/year (10 endpoints) to $499.95/year (500 endpoints), with custom enterprise options.
Conclusion
The reviewed remote computer support tools cater to diverse needs, with TeamViewer emerging as the top choice, celebrated for its comprehensive features including secure access, cross-platform support, and real-time collaboration. AnyDesk and Splashtop stand as strong alternatives, offering high-speed performance and robust security respectively, ensuring there is a solution for nearly every user. Together, these tools redefine efficient remote support, each excelling in its own domain.
Don’t miss out on seamless remote support—try TeamViewer today to experience its intuitive, secure, and versatile capabilities firsthand.
Tools Reviewed
All tools were independently evaluated for this comparison
Referenced in the comparison table and product reviews above.