Quick Overview
- 1#1: ServiceTitan - Enterprise-grade CRM and operations platform designed for plumbing, HVAC, and electrical contractors to manage scheduling, dispatching, invoicing, and customer relationships.
- 2#2: Housecall Pro - All-in-one field service management software for plumbers to handle bookings, payments, dispatching, and marketing.
- 3#3: Jobber - Cloud-based CRM tool for plumbing businesses to streamline quoting, scheduling, invoicing, and client communication.
- 4#4: FieldEdge - Mobile-first CRM and dispatching software tailored for plumbing and HVAC service companies to optimize technician routes and jobs.
- 5#5: Service Fusion - Comprehensive CRM platform for plumbing contractors featuring scheduling, flat-rate pricing, and QuickBooks integration.
- 6#6: SuccessWare - Business management and CRM software built specifically for plumbing and HVAC firms to automate workflows and boost profitability.
- 7#7: RazorSync - Mobile CRM solution for plumbers to manage jobs, invoices, and inventory from any device in real-time.
- 8#8: Kickserv - User-friendly CRM for small plumbing businesses to schedule jobs, track time, and send invoices effortlessly.
- 9#9: mHelpDesk - Field service CRM software for plumbers with features for job tracking, customer management, and automated billing.
- 10#10: ServSuite - Service management CRM for plumbing companies to handle dispatching, technician productivity, and financial reporting.
We ranked these tools based on criteria like feature utility (scheduling, integration, mobile access), ease of use, reliability, and overall value, ensuring they deliver actionable results for plumbing contractors.
Comparison Table
Plumbing CRM software streamlines operations from scheduling to invoicing, and this comparison table breaks down leading tools like ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, and more, helping readers identify the best fit through key features and practical insights.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan Enterprise-grade CRM and operations platform designed for plumbing, HVAC, and electrical contractors to manage scheduling, dispatching, invoicing, and customer relationships. | enterprise | 9.5/10 | 9.8/10 | 8.4/10 | 8.7/10 |
| 2 | Housecall Pro All-in-one field service management software for plumbers to handle bookings, payments, dispatching, and marketing. | specialized | 9.2/10 | 9.5/10 | 8.8/10 | 8.5/10 |
| 3 | Jobber Cloud-based CRM tool for plumbing businesses to streamline quoting, scheduling, invoicing, and client communication. | specialized | 8.8/10 | 9.0/10 | 9.2/10 | 8.3/10 |
| 4 | FieldEdge Mobile-first CRM and dispatching software tailored for plumbing and HVAC service companies to optimize technician routes and jobs. | specialized | 8.7/10 | 9.2/10 | 8.1/10 | 8.3/10 |
| 5 | Service Fusion Comprehensive CRM platform for plumbing contractors featuring scheduling, flat-rate pricing, and QuickBooks integration. | specialized | 8.3/10 | 8.7/10 | 8.1/10 | 7.8/10 |
| 6 | SuccessWare Business management and CRM software built specifically for plumbing and HVAC firms to automate workflows and boost profitability. | specialized | 8.1/10 | 8.5/10 | 7.4/10 | 7.7/10 |
| 7 | RazorSync Mobile CRM solution for plumbers to manage jobs, invoices, and inventory from any device in real-time. | specialized | 8.3/10 | 8.6/10 | 8.1/10 | 8.0/10 |
| 8 | Kickserv User-friendly CRM for small plumbing businesses to schedule jobs, track time, and send invoices effortlessly. | specialized | 7.8/10 | 7.5/10 | 8.5/10 | 8.2/10 |
| 9 | mHelpDesk Field service CRM software for plumbers with features for job tracking, customer management, and automated billing. | specialized | 7.8/10 | 7.9/10 | 8.2/10 | 7.4/10 |
| 10 | ServSuite Service management CRM for plumbing companies to handle dispatching, technician productivity, and financial reporting. | specialized | 7.8/10 | 8.2/10 | 7.4/10 | 7.1/10 |
Enterprise-grade CRM and operations platform designed for plumbing, HVAC, and electrical contractors to manage scheduling, dispatching, invoicing, and customer relationships.
All-in-one field service management software for plumbers to handle bookings, payments, dispatching, and marketing.
Cloud-based CRM tool for plumbing businesses to streamline quoting, scheduling, invoicing, and client communication.
Mobile-first CRM and dispatching software tailored for plumbing and HVAC service companies to optimize technician routes and jobs.
Comprehensive CRM platform for plumbing contractors featuring scheduling, flat-rate pricing, and QuickBooks integration.
Business management and CRM software built specifically for plumbing and HVAC firms to automate workflows and boost profitability.
Mobile CRM solution for plumbers to manage jobs, invoices, and inventory from any device in real-time.
User-friendly CRM for small plumbing businesses to schedule jobs, track time, and send invoices effortlessly.
Field service CRM software for plumbers with features for job tracking, customer management, and automated billing.
Service management CRM for plumbing companies to handle dispatching, technician productivity, and financial reporting.
ServiceTitan
enterpriseEnterprise-grade CRM and operations platform designed for plumbing, HVAC, and electrical contractors to manage scheduling, dispatching, invoicing, and customer relationships.
Intelligent Dispatching powered by AI that optimizes schedules for maximum revenue per hour
ServiceTitan is a comprehensive field service management platform with robust CRM capabilities designed specifically for plumbing and other home service businesses, enabling efficient customer relationship management, service history tracking, and automated marketing. It integrates scheduling, dispatching, invoicing, payments, and inventory management into a single system, supported by a powerful mobile app for technicians in the field. Advanced analytics and reporting tools help plumbers forecast revenue, optimize operations, and drive business growth.
Pros
- All-in-one platform eliminates need for multiple tools, covering CRM, dispatching, and analytics seamlessly
- Technician mobile app with real-time GPS tracking and job updates boosts field efficiency
- Powerful revenue intelligence and reporting for data-driven decisions
Cons
- High cost with custom pricing that can be prohibitive for small operations
- Steep learning curve and lengthy onboarding process
- Overly complex for very basic CRM needs
Best For
Mid-sized to large plumbing companies with 10+ technicians needing scalable CRM integrated with full operations management.
Pricing
Custom quote-based pricing, typically $300-$600 per user/month plus implementation fees, scaling with company size and modules.
Housecall Pro
specializedAll-in-one field service management software for plumbers to handle bookings, payments, dispatching, and marketing.
Call Booking: Instantly convert incoming calls into booked jobs with AI-powered scheduling.
Housecall Pro is an all-in-one field service management platform designed for plumbing and other home service businesses, offering tools for scheduling, dispatching, invoicing, payments, and CRM functionalities. It streamlines operations with features like online booking, automated reminders, and real-time technician tracking, helping plumbers manage customer relationships and jobs efficiently. The software integrates with QuickBooks and other tools, making it a comprehensive CRM solution for service pros.
Pros
- Powerful scheduling and dispatching with drag-and-drop interface
- Robust mobile app for on-the-go technicians
- Seamless integrations with payment processors and accounting software
Cons
- Pricing can escalate quickly with additional users and features
- Steep learning curve for advanced CRM customizations
- Customer support response times can vary during peak periods
Best For
Small to mid-sized plumbing businesses seeking an integrated CRM and operations platform to scale efficiently.
Pricing
Starts at $65/month for Basic (1 user), $165/month for Essentials, $279/month for Max plans, plus $65 per additional user/month.
Jobber
specializedCloud-based CRM tool for plumbing businesses to streamline quoting, scheduling, invoicing, and client communication.
ClientHub self-service portal where customers can request bookings, approve quotes, view invoices, and make payments independently.
Jobber is an all-in-one field service management platform tailored for plumbing and other home service businesses, offering CRM capabilities alongside scheduling, dispatching, quoting, invoicing, and payment processing. It centralizes customer data, service history, and communications to help plumbers build strong client relationships and streamline operations. The mobile app empowers technicians with real-time job details, GPS routing, and time tracking directly in the field.
Pros
- Intuitive drag-and-drop scheduling and automated dispatching
- Powerful mobile app for on-the-go techs with GPS and job updates
- Seamless QuickBooks integration and automated customer follow-ups
Cons
- Pricing scales quickly for larger teams
- Limited native inventory tracking for plumbing parts
- Advanced reporting requires higher-tier plans
Best For
Small to mid-sized plumbing companies seeking an user-friendly CRM integrated with full job management tools.
Pricing
Starts at $49/month (Lite, 1 user), Core at $149/month (up to 7 users), Connect at $349/month (up to 30 users), with custom Grow plans for larger teams; annual discounts available.
FieldEdge
specializedMobile-first CRM and dispatching software tailored for plumbing and HVAC service companies to optimize technician routes and jobs.
Real-time GPS dispatching and technician mobile empowerment for streamlined field service coordination
FieldEdge is a comprehensive field service management software tailored for plumbing, HVAC, and electrical contractors, offering tools for scheduling, dispatching, invoicing, and customer relationship management. It features a robust mobile app that empowers technicians with real-time job details, GPS tracking, and digital signatures for efficient on-site operations. The platform integrates deeply with QuickBooks for seamless accounting and provides reporting dashboards to optimize business performance.
Pros
- Powerful mobile app for technicians with offline access
- Seamless QuickBooks integration for accounting
- Advanced dispatching and GPS routing optimization
Cons
- Steep learning curve during initial setup
- Pricing can be high for smaller teams
- Limited third-party integrations beyond core accounting
Best For
Mid-sized plumbing businesses seeking an all-in-one solution for field operations and CRM.
Pricing
Custom quote-based pricing, typically starting at $165/user/month with implementation fees.
Service Fusion
specializedComprehensive CRM platform for plumbing contractors featuring scheduling, flat-rate pricing, and QuickBooks integration.
Intelligent auto-dispatching with GPS tracking and route optimization for technicians
Service Fusion is an all-in-one field service management platform tailored for plumbing and HVAC businesses, offering robust CRM tools for customer tracking, lead management, and service history. It streamlines operations with drag-and-drop scheduling, intelligent dispatching, mobile apps for technicians, and integrated invoicing with QuickBooks sync. The software also includes GPS tracking, inventory management, and customizable estimates to boost efficiency for service pros.
Pros
- Comprehensive CRM with customer portals and automated follow-ups
- Powerful mobile app for techs with offline access and real-time job updates
- Seamless integrations including QuickBooks and GPS dispatching
Cons
- Pricing is on the higher end for small plumbing shops
- Steep initial learning curve for advanced customizations
- Reporting features lack depth in base plans
Best For
Medium-sized plumbing companies (5-50 technicians) needing integrated CRM, scheduling, and dispatching without multiple tools.
Pricing
Starts at $195/user/month (billed annually) for Pro plan; custom Enterprise pricing available.
SuccessWare
specializedBusiness management and CRM software built specifically for plumbing and HVAC firms to automate workflows and boost profitability.
Skills-based dispatching that automatically assigns jobs to the most qualified technicians based on expertise and location
SuccessWare is an all-in-one CRM and business management software tailored for home service industries like plumbing, offering scheduling, dispatching, invoicing, and customer management tools. It streamlines operations with mobile apps for technicians, inventory tracking, and integrations with QuickBooks and payment processors. Designed for growing service businesses, it emphasizes efficiency in job management and service agreement tracking.
Pros
- Comprehensive scheduling and dispatching with GPS tracking
- Strong QuickBooks integration and reporting capabilities
- Mobile app supports offline access for field technicians
Cons
- User interface feels dated compared to modern competitors
- Steep learning curve during initial setup
- Pricing can be high for small plumbing operations
Best For
Mid-sized plumbing companies with multiple technicians needing robust dispatching and service agreement management.
Pricing
Custom quotes starting around $150-$300 per month based on users and features; annual contracts often required.
RazorSync
specializedMobile CRM solution for plumbers to manage jobs, invoices, and inventory from any device in real-time.
Real-time GPS tracking with intelligent dispatching for efficient technician routing
RazorSync is a mobile-first field service management platform tailored for plumbing and similar trades, offering scheduling, dispatching, invoicing, and customer relationship tools. It enables real-time GPS tracking, job management via a technician app, and seamless QuickBooks integration for streamlined billing. Ideal for service businesses, it helps optimize routes, track inventory, and manage customer data to improve operational efficiency.
Pros
- Strong mobile app for technicians with offline capabilities
- Excellent QuickBooks integration for invoicing and accounting
- Real-time GPS dispatching and route optimization
Cons
- Limited advanced CRM customization compared to dedicated platforms
- Reporting features could be more robust and flexible
- Pricing scales quickly with additional users
Best For
Small to mid-sized plumbing companies needing robust mobile dispatching and scheduling without complex setup.
Pricing
Starts at $55/user/month for basic plans, with Pro and Enterprise tiers up to $175/user/month including advanced features.
Kickserv
specializedUser-friendly CRM for small plumbing businesses to schedule jobs, track time, and send invoices effortlessly.
Visual drag-and-drop scheduling board for easy job assignment and rescheduling
Kickserv is a cloud-based field service management platform tailored for plumbing and similar trades, offering CRM functionalities to manage customer data, job histories, and communications. It streamlines scheduling, dispatching, estimates, invoicing, and payments with a visual drag-and-drop interface and mobile app for technicians. The software integrates with QuickBooks and provides GPS tracking for efficient field operations.
Pros
- Intuitive drag-and-drop scheduling board
- Strong mobile app for technicians with GPS and job updates
- Seamless QuickBooks integration for invoicing
Cons
- Limited advanced reporting and analytics
- No built-in inventory or parts management
- Customization options are somewhat basic
Best For
Small to medium-sized plumbing businesses seeking an affordable, straightforward CRM for scheduling and customer management.
Pricing
Starts at $59/user/month (Essential plan, billed annually), with Pro at $119/user/month and Max at $199/user/month; 14-day free trial available.
mHelpDesk
specializedField service CRM software for plumbers with features for job tracking, customer management, and automated billing.
Customer portal for self-service booking and job status updates
mHelpDesk is a cloud-based field service management platform tailored for service businesses like plumbing companies, offering tools for job scheduling, technician dispatching, customer relationship management, and invoicing. It provides a mobile app for field technicians to access job details, update statuses, and capture signatures on-site. The software integrates with QuickBooks and other accounting tools, enabling seamless billing and payment processing while maintaining detailed service histories for CRM purposes.
Pros
- Intuitive drag-and-drop scheduling and real-time dispatching
- Strong mobile app for technicians with GPS tracking and offline access
- Seamless QuickBooks integration for automated invoicing
Cons
- Pricing scales quickly with additional users, becoming expensive for larger teams
- Reporting features lack depth compared to specialized plumbing CRMs
- Limited inventory management and customization options
Best For
Small to mid-sized plumbing businesses seeking a user-friendly all-in-one field service and CRM solution without needing advanced enterprise features.
Pricing
Starts at $169/month (billed annually) for up to 4 users; Pro plan at $349/month for 5-9 users; custom enterprise pricing available.
ServSuite
specializedService management CRM for plumbing companies to handle dispatching, technician productivity, and financial reporting.
Dynamic drag-and-drop dispatching board with real-time route optimization
ServSuite is a field service management platform tailored for plumbing, HVAC, and other home service businesses, offering CRM functionalities like customer tracking, scheduling, dispatching, and invoicing. It enables paperless operations with mobile apps for technicians, QuickBooks integration for seamless accounting, and customer portals for self-service bookings. Overall, it helps streamline service workflows from lead to payment collection.
Pros
- Comprehensive dispatching and scheduling tools optimized for field services
- Strong integrations including QuickBooks and payment processors
- Mobile app supports real-time updates and GPS tracking for technicians
Cons
- Pricing can be steep for smaller plumbing operations
- User interface has a moderate learning curve
- Reporting features lack depth compared to top competitors
Best For
Mid-sized plumbing companies with multiple technicians seeking robust field service management integrated with CRM.
Pricing
Custom quotes starting at $125-$200 per user/month, billed annually, with add-ons for advanced modules.
Conclusion
After evaluating the top 10 plumbing CRM tools, three rise as exceptional options: ServiceTitan leads as the enterprise-grade platform, excelling in scheduling, dispatching, invoicing, and customer relationships. Housecall Pro stands out as an all-in-one solution for bookings, payments, and marketing, while Jobber impresses with its cloud-based design to streamline quoting, scheduling, and client communication. ServiceTitan is the top choice, with Housecall Pro and Jobber as strong alternatives for tailored needs.
Explore ServiceTitan today to simplify operations, boost efficiency, and elevate your plumbing business with the industry's leading CRM solution.
Tools Reviewed
All tools were independently evaluated for this comparison