Top 10 Best Phone Call Transcription Software of 2026

Otter.ai is an AI-powered transcription platform specializing in real-time phone call transcription, capturing conversations with high accuracy and speaker identification. It automatically generates searchable notes, summaries, and action items, making it easy to review and share call details. The service integrates seamlessly with calendars, Zoom Phone, and mobile apps for effortless setup during calls.

Fireflies.ai is an AI-powered meeting and call assistant that automatically records, transcribes, and summarizes phone calls, video conferences, and in-person meetings. For phone calls, it offers a dedicated dial-in number and mobile app recording for seamless capture, complete with speaker identification, keyword search, and AI-generated insights like action items and topics. It integrates with CRMs, calendars, and collaboration tools to streamline workflows for teams.

Gong.io is a revenue intelligence platform specializing in phone call recording, transcription, and AI-driven analysis for sales teams. It delivers highly accurate transcriptions of calls and meetings, automatically extracting key insights like talk ratios, sentiment, competitor mentions, and deal risks. The platform integrates deeply with CRMs like Salesforce to enable coaching, forecasting, and performance optimization beyond basic transcription.

Avoma is an AI-powered meeting intelligence platform that offers accurate real-time transcription for phone calls, video meetings, and webinars. It goes beyond basic transcription by providing speaker identification, automated summaries, action item extraction, and conversation analytics tailored for sales teams. The tool integrates seamlessly with CRM systems like Salesforce and communication platforms such as Zoom and Google Meet, turning call data into actionable insights.

MeetGeek is an AI-powered meeting and call assistant that provides real-time transcription for phone calls, virtual meetings, and webinars across platforms like Zoom, Teams, and Google Meet. It offers speaker identification, automated summaries, action items, and key insights to streamline post-call analysis. While versatile for both calls and meetings, its phone transcription relies on integrations or bot dial-ins for capture.

Fathom (fathom.video) is an AI meeting assistant that provides real-time transcription, live captions, and automated summaries for video conferences on platforms like Zoom, Google Meet, and Microsoft Teams. It automatically joins meetings via calendar integration, offering searchable transcripts and AI-generated highlights without requiring users to take notes. While excellent for online meetings, it lacks native support for traditional PSTN phone calls, limiting its applicability to VoIP calls conducted through supported video platforms. Its focus on video conferencing makes it a secondary choice for pure phone call transcription needs.

Grain is an AI-powered meeting intelligence platform that transcribes audio from video calls and some phone integrations, generating summaries, action items, and highlight clips. It integrates with tools like Zoom, Google Meet, Microsoft Teams, and CRMs to capture conversations automatically. While strong for video meetings, its phone call transcription relies on compatible platforms rather than native dial-in support.

Dialpad AI is a cloud-based unified communications platform with robust AI-driven phone call transcription features, enabling real-time captions, post-call summaries, and insights during VoIP calls. It leverages proprietary Ubiquity AI for accurate transcription, sentiment analysis, keyword detection, and automated action items to boost productivity in sales, support, and customer service. Integrated with CRM tools like Salesforce and HubSpot, it transforms calls into searchable, analyzable data for teams.

Deepgram is an AI-driven speech-to-text platform specializing in high-accuracy, low-latency transcription for audio sources including phone calls via API integrations with telephony providers like Twilio. It offers real-time and batch transcription with features like speaker diarization, custom models, and a dedicated Phone model optimized for noisy, low-bandwidth telephony audio. Developers can easily embed it into call center applications or CRM systems for automated call logging and analysis.

AssemblyAI is an AI-driven speech-to-text platform specializing in high-accuracy transcription for audio files, including phone calls, via a robust API. It supports both real-time streaming and batch processing, with advanced features like speaker diarization, sentiment analysis, PII detection, and summarization tailored for conversational audio. Developers can easily integrate it into telephony systems or apps for automated call transcription and insights.