Quick Overview
- 1#1: Solutionreach - Comprehensive patient engagement platform that automates communications, reminders, surveys, and reputation management for healthcare providers.
- 2#2: Weave - All-in-one communication platform integrating texting, calls, payments, and reviews to enhance patient relationships in medical practices.
- 3#3: Phreesia - Patient intake and activation platform that streamlines check-ins, payments, and personalized engagement to improve patient experiences.
- 4#4: Salesforce Health Cloud - Enterprise CRM solution designed for healthcare to manage patient journeys, care coordination, and personalized interactions at scale.
- 5#5: athenahealth - Integrated EHR and patient engagement platform with portals, messaging, and telehealth to foster strong patient-provider relationships.
- 6#6: Tebra - Practice growth platform combining patient acquisition, communication, scheduling, and marketing tools for better relationship management.
- 7#7: Relatient - Patient experience platform focused on self-scheduling, reminders, and digital intake to optimize patient interactions.
- 8#8: Klara - Modern messaging platform for healthcare teams to handle patient communications, payments, and video visits securely.
- 9#9: Luma Health - AI-driven patient engagement platform automating reminders, waitlists, and intake forms to boost no-show reduction and satisfaction.
- 10#10: Healthie - HIPAA-compliant telehealth and practice management tool for client scheduling, messaging, and relationship building in wellness practices.
Tools were chosen based on evaluating key attributes: functionality depth (e.g., automation, multi-channel communication), user experience, integration capabilities, and measurable value, ensuring they cater to diverse practice needs and deliver consistent results.
Comparison Table
Patient Relationship Management (PRM) software aids healthcare providers in fostering patient connections, streamlining processes, and improving care outcomes. This comparison table examines leading tools like Solutionreach, Weave, Phreesia, Salesforce Health Cloud, athenahealth, and more, outlining key features, benefits, and use cases to help readers identify the right option for their practice.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Solutionreach Comprehensive patient engagement platform that automates communications, reminders, surveys, and reputation management for healthcare providers. | specialized | 9.6/10 | 9.8/10 | 9.3/10 | 9.2/10 |
| 2 | Weave All-in-one communication platform integrating texting, calls, payments, and reviews to enhance patient relationships in medical practices. | specialized | 8.8/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 3 | Phreesia Patient intake and activation platform that streamlines check-ins, payments, and personalized engagement to improve patient experiences. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.1/10 |
| 4 | Salesforce Health Cloud Enterprise CRM solution designed for healthcare to manage patient journeys, care coordination, and personalized interactions at scale. | enterprise | 8.4/10 | 9.2/10 | 7.1/10 | 7.8/10 |
| 5 | athenahealth Integrated EHR and patient engagement platform with portals, messaging, and telehealth to foster strong patient-provider relationships. | enterprise | 8.4/10 | 8.7/10 | 7.9/10 | 8.0/10 |
| 6 | Tebra Practice growth platform combining patient acquisition, communication, scheduling, and marketing tools for better relationship management. | specialized | 8.1/10 | 8.6/10 | 7.8/10 | 7.5/10 |
| 7 | Relatient Patient experience platform focused on self-scheduling, reminders, and digital intake to optimize patient interactions. | specialized | 8.2/10 | 8.5/10 | 7.8/10 | 7.9/10 |
| 8 | Klara Modern messaging platform for healthcare teams to handle patient communications, payments, and video visits securely. | specialized | 8.2/10 | 8.5/10 | 8.7/10 | 7.9/10 |
| 9 | Luma Health AI-driven patient engagement platform automating reminders, waitlists, and intake forms to boost no-show reduction and satisfaction. | specialized | 8.7/10 | 8.9/10 | 9.1/10 | 8.4/10 |
| 10 | Healthie HIPAA-compliant telehealth and practice management tool for client scheduling, messaging, and relationship building in wellness practices. | specialized | 8.1/10 | 8.4/10 | 8.2/10 | 7.6/10 |
Comprehensive patient engagement platform that automates communications, reminders, surveys, and reputation management for healthcare providers.
All-in-one communication platform integrating texting, calls, payments, and reviews to enhance patient relationships in medical practices.
Patient intake and activation platform that streamlines check-ins, payments, and personalized engagement to improve patient experiences.
Enterprise CRM solution designed for healthcare to manage patient journeys, care coordination, and personalized interactions at scale.
Integrated EHR and patient engagement platform with portals, messaging, and telehealth to foster strong patient-provider relationships.
Practice growth platform combining patient acquisition, communication, scheduling, and marketing tools for better relationship management.
Patient experience platform focused on self-scheduling, reminders, and digital intake to optimize patient interactions.
Modern messaging platform for healthcare teams to handle patient communications, payments, and video visits securely.
AI-driven patient engagement platform automating reminders, waitlists, and intake forms to boost no-show reduction and satisfaction.
HIPAA-compliant telehealth and practice management tool for client scheduling, messaging, and relationship building in wellness practices.
Solutionreach
specializedComprehensive patient engagement platform that automates communications, reminders, surveys, and reputation management for healthcare providers.
Intelligent Patient Flow automation that personalizes communications across SMS, email, IVR, and web portals based on patient behavior and preferences.
Solutionreach is a comprehensive patient relationship management platform tailored for healthcare providers, particularly in dental, medical, and specialty practices. It automates patient communications through appointment reminders, two-way texting, online scheduling, surveys, and reputation management tools. The software integrates seamlessly with major EHR systems to streamline workflows, reduce no-shows, and boost patient retention and satisfaction.
Pros
- Extensive feature set including automated reminders, recalls, and multi-channel messaging that significantly reduces no-shows by up to 30-50%
- Robust integrations with over 100 EHR/PM systems for seamless data flow
- Proven ROI through improved patient engagement and practice efficiency
Cons
- Pricing is custom and can be steep for very small practices
- Initial setup and customization may require dedicated IT support
- Advanced reporting features have a learning curve for non-technical users
Best For
Mid-to-large healthcare practices aiming to optimize patient communication, retention, and operational efficiency.
Pricing
Custom subscription pricing based on practice size and modules; typically $200-$500 per provider per month with no long-term contracts.
Weave
specializedAll-in-one communication platform integrating texting, calls, payments, and reviews to enhance patient relationships in medical practices.
Unified inbox for all patient communications (text, call, email, reviews) with AI-powered automation and personalization
Weave is an all-in-one patient communication and relationship management platform tailored for healthcare practices like dental, veterinary, and medical offices. It streamlines patient interactions through two-way texting, voice calling, online scheduling, payment processing, digital forms, and review management. By integrating these tools into a unified dashboard, Weave enhances patient engagement, reduces no-shows, and boosts practice efficiency.
Pros
- Comprehensive communication suite with texting, calling, and automation
- Seamless integrations with popular practice management systems like Dentrix and Eaglesoft
- Strong focus on patient retention through reminders, reviews, and feedback tools
Cons
- Pricing can be steep for smaller practices
- Some advanced customizations require additional setup or support
- Reporting analytics are solid but not as deep as dedicated CRM platforms
Best For
Small to mid-sized healthcare practices seeking an integrated communication hub to nurture patient relationships and streamline daily operations.
Pricing
Custom pricing typically starts at $400-$600 per month per provider/location, with add-ons for extra features; free demo available.
Phreesia
specializedPatient intake and activation platform that streamlines check-ins, payments, and personalized engagement to improve patient experiences.
Integrated digital payment collection during check-in, boosting revenue capture by up to 30%.
Phreesia is a comprehensive patient intake and engagement platform designed for healthcare providers to streamline front-office operations. It enables digital check-ins via kiosks or mobile app, electronic forms, secure payments, appointment reminders, and two-way texting to enhance patient relationships. The software integrates with EHR systems and provides analytics to improve patient retention and operational efficiency.
Pros
- Streamlined digital check-in reduces wait times and no-shows
- HIPAA-compliant communication tools including texting and portals
- Strong integration with major EHRs and analytics for patient insights
Cons
- Pricing can be expensive for small practices due to per-encounter fees
- Less emphasis on advanced marketing automation compared to full CRM suites
- Initial setup and hardware requirements may add complexity
Best For
Mid-sized to large healthcare practices focused on optimizing patient intake, payments, and front-office engagement.
Pricing
Custom pricing with setup fees, monthly subscriptions, and per-patient or per-encounter charges; typically starts at $500+/month for small practices.
Salesforce Health Cloud
enterpriseEnterprise CRM solution designed for healthcare to manage patient journeys, care coordination, and personalized interactions at scale.
Patient 360 view with integrated clinical and social determinants data for comprehensive relationship insights
Salesforce Health Cloud is a robust patient relationship management platform built on the Salesforce CRM foundation, tailored for healthcare providers to centralize patient data, manage care journeys, and enhance engagement. It offers a 360-degree patient view, integrating clinical, social, and behavioral data for personalized care coordination and compliance with HIPAA and other regulations. Leveraging Einstein AI, it provides predictive analytics to improve outcomes and operational efficiency.
Pros
- Unified 360-degree patient view for holistic relationship management
- Powerful AI and analytics via Einstein for predictive insights
- Seamless integrations with EHRs and Salesforce ecosystem
Cons
- Steep learning curve and complex implementation
- High pricing with significant customization costs
- Overkill for small practices due to enterprise focus
Best For
Large hospitals, health systems, and provider networks needing scalable, customizable patient engagement tools.
Pricing
Starts at ~$325/user/month (billed annually), plus implementation fees and add-ons for advanced features.
athenahealth
enterpriseIntegrated EHR and patient engagement platform with portals, messaging, and telehealth to foster strong patient-provider relationships.
athenaOne Patient Engagement suite with AI-driven insights and network-wide benchmarking from its large user base
athenahealth offers a cloud-based platform with robust patient relationship management tools integrated into its athenaOne EHR system, enabling secure patient portals, online scheduling, automated reminders, and messaging. It streamlines patient engagement by providing self-service options like bill pay and telehealth, while offering analytics to track satisfaction and retention. Designed for healthcare providers, it enhances communication and accessibility to improve patient outcomes and practice efficiency.
Pros
- Seamless integration with EHR for unified patient data and workflows
- Comprehensive patient engagement tools including portal, mobile app, and automated communications
- Advanced analytics and reporting for patient satisfaction and retention insights
Cons
- Steep learning curve due to comprehensive feature set
- Higher pricing suitable for larger practices rather than small ones
- Limited flexibility for heavy customization outside core modules
Best For
Mid-sized to large healthcare practices needing integrated EHR and patient management for scalable engagement.
Pricing
Subscription-based, typically $300-$500 per provider per month with custom quotes based on practice size and modules.
Tebra
specializedPractice growth platform combining patient acquisition, communication, scheduling, and marketing tools for better relationship management.
Patient Growth Suite, which unifies marketing automation, online reputation management, and engagement tools in one dashboard
Tebra is a comprehensive healthcare platform that combines patient relationship management with EHR, practice management, and revenue cycle tools to help medical practices attract, engage, and retain patients. It provides features like online scheduling, two-way texting, patient portals, automated reminders, reputation management, and marketing automation to streamline communication and improve patient experiences. As a #6 ranked solution, Tebra stands out for its all-in-one approach tailored to independent practices seeking growth.
Pros
- Integrated patient engagement tools like texting, portals, and reminders enhance communication
- Strong reputation management and marketing features drive patient acquisition
- Analytics dashboards provide insights into patient retention and practice growth
Cons
- Pricing can be expensive for small practices with per-provider fees
- Learning curve for full platform customization and setup
- Some users report occasional glitches in patient communication features
Best For
Ideal for mid-sized independent medical practices looking for an integrated platform to manage patient relationships alongside billing and EHR.
Pricing
Custom subscription pricing starts at around $300 per provider per month for core features including PRM, with additional costs for advanced modules and scaling by practice size.
Relatient
specializedPatient experience platform focused on self-scheduling, reminders, and digital intake to optimize patient interactions.
Intelligent two-way texting with automated workflows and compliance features for secure patient-provider communication
Relatient is a patient engagement and relationship management platform tailored for healthcare providers, offering tools for online check-ins, appointment scheduling, automated reminders, two-way texting, patient payments, and surveys. It integrates seamlessly with major EHR systems like Epic and Cerner to centralize patient communications and streamline front-office operations. The software aims to reduce no-shows, enhance patient satisfaction, and boost operational efficiency through data-driven insights.
Pros
- Robust patient engagement tools including digital check-in and two-way SMS
- Strong EHR integrations reducing workflow disruptions
- Effective no-show reduction via automated reminders and rescheduling
Cons
- Pricing can be steep for smaller practices
- Interface has a moderate learning curve for customization
- Reporting analytics could be more intuitive and customizable
Best For
Mid-sized to large healthcare practices seeking comprehensive patient communication and engagement solutions.
Pricing
Custom enterprise pricing, typically $200–$500 per provider/month based on volume and features; contact for demo and quote.
Klara
specializedModern messaging platform for healthcare teams to handle patient communications, payments, and video visits securely.
AI-driven auto-responses and conversation management that intelligently handles routine patient inquiries 24/7
Klara is an all-in-one patient communication platform tailored primarily for dental practices, enabling seamless two-way texting, online scheduling, secure payments, and automated reminders. It helps practices manage patient relationships by reducing no-shows, streamlining intake forms, and facilitating telehealth visits. The software integrates with popular practice management systems to centralize patient interactions and improve retention.
Pros
- Robust two-way SMS and MMS for quick patient responses
- Integrated scheduling, payments, and forms to reduce admin work
- AI-powered automation for reminders, recalls, and initial replies
Cons
- Primarily optimized for dentistry, limiting appeal for other specialties
- Pricing can be steep for solo practitioners or small offices
- Advanced reporting and analytics are somewhat basic
Best For
Dental practices seeking a user-friendly platform to enhance patient engagement and operational efficiency.
Pricing
Starts at $299/month for basic plans (1-2 providers), scales to $500+/month for larger teams; custom enterprise pricing available.
Luma Health
specializedAI-driven patient engagement platform automating reminders, waitlists, and intake forms to boost no-show reduction and satisfaction.
Automated Waitlist Optimizer that intelligently fills cancellations to maximize revenue
Luma Health is a patient engagement platform that automates communication and streamlines workflows for healthcare providers to build stronger patient relationships. It specializes in reducing no-shows through SMS reminders, digital check-ins, waitlist management, and intake forms. The software integrates telehealth and provides analytics to optimize practice efficiency and patient satisfaction.
Pros
- Significantly reduces no-shows with automated multi-channel reminders
- Intuitive interface with quick setup and minimal training required
- Comprehensive automation for check-ins, waitlists, and forms
Cons
- Pricing can be steep for very small practices
- Limited advanced reporting and customization options
- Some integrations require additional setup
Best For
Mid-sized healthcare practices seeking to automate patient engagement and minimize administrative tasks.
Pricing
Starts at $99 per provider per month, with tiered plans and custom enterprise pricing available.
Healthie
specializedHIPAA-compliant telehealth and practice management tool for client scheduling, messaging, and relationship building in wellness practices.
Customizable client goals and habit-tracking tools integrated into the portal for ongoing patient motivation
Healthie is a HIPAA-compliant platform tailored for health and wellness professionals, offering tools for telehealth, scheduling, billing, EMR charting, and client engagement. It provides a secure client portal for messaging, goal tracking, custom forms, and program delivery, streamlining patient relationships. Primarily designed for nutritionists, therapists, and coaches, it supports practice growth with integrations for calendars and payments.
Pros
- Intuitive client portal for engagement and self-service
- Robust telehealth and scheduling with HIPAA compliance
- Customizable forms, goals, and programs for wellness practices
Cons
- Pricing scales quickly with add-ons and users
- Limited advanced analytics and reporting
- Fewer integrations compared to enterprise EMRs
Best For
Solo or small wellness practices like nutritionists and coaches needing strong client communication tools.
Pricing
Starts at $99/month per provider (Pro plan); Group at $199/month; custom Enterprise; additional fees for telehealth and premium features.
Conclusion
Evaluating these top patient relationship management tools reveals a mix of strengths, from automated engagement to seamless communication. Solutionreach leads as the top choice, excelling in comprehensive patient interaction management. Weave and Phreesia stand out as strong alternatives, with Weave’s all-in-one communication hub and Phreesia’s intuitive intake processes catering to different practice needs.
Don’t miss the opportunity to elevate patient relationships—start exploring Solutionreach, the top-ranked tool, to streamline communication, boost engagement, and foster long-term patient satisfaction.
Tools Reviewed
All tools were independently evaluated for this comparison