Quick Overview
- 1#1: WaitWell - Provides digital check-in kiosks, virtual queuing, and real-time notifications to optimize patient flow in healthcare facilities.
- 2#2: QLess - Offers virtual queue management with mobile check-in and SMS notifications to eliminate physical lines for patients.
- 3#3: PatientTrak - Delivers real-time patient tracking, queue management, and status updates for clinics and hospitals.
- 4#4: Qmatic - Implements comprehensive queue management systems with kiosks, digital signage, and analytics for healthcare environments.
- 5#5: Q-nomy - Manages patient journeys with smart queuing, appointment integration, and self-service options in healthcare settings.
- 6#6: Waitwhile - Enables virtual waiting rooms where patients join queues remotely via app and get notified when it's their turn.
- 7#7: DorBlu - Supplies touchscreen kiosks and software for patient self-check-in, queue prioritization, and wait time displays.
- 8#8: Treffort - Automates patient queue workflows with digital ticketing, mobile integration, and performance analytics.
- 9#9: Qudini - Facilitates virtual queuing and appointment booking to manage patient wait times efficiently.
- 10#10: Wavetec - Provides queue management solutions including kiosks, pagers, and software tailored for medical practices.
We evaluated tools based on key metrics: robust feature sets (including check-in, notifications, and analytics), user-friendly design, reliable performance, and overall value, ensuring a balance of functionality, quality, and cost-effectiveness.
Comparison Table
Patient queue management software streamlines healthcare operations, and this comparison table evaluates key tools like WaitWell, QLess, PatientTrak, Qmatic, Q-nomy, and more, examining features, usability, and integration to help readers find the best fit for their facility. By comparing functionalities such as scheduling, patient communication, and real-time monitoring, the table simplifies decision-making for clinics and hospitals seeking to enhance efficiency and satisfaction.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | WaitWell Provides digital check-in kiosks, virtual queuing, and real-time notifications to optimize patient flow in healthcare facilities. | specialized | 9.6/10 | 9.8/10 | 9.4/10 | 9.2/10 |
| 2 | QLess Offers virtual queue management with mobile check-in and SMS notifications to eliminate physical lines for patients. | specialized | 9.2/10 | 9.5/10 | 9.0/10 | 8.7/10 |
| 3 | PatientTrak Delivers real-time patient tracking, queue management, and status updates for clinics and hospitals. | specialized | 8.5/10 | 9.0/10 | 8.2/10 | 8.3/10 |
| 4 | Qmatic Implements comprehensive queue management systems with kiosks, digital signage, and analytics for healthcare environments. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.8/10 |
| 5 | Q-nomy Manages patient journeys with smart queuing, appointment integration, and self-service options in healthcare settings. | enterprise | 8.2/10 | 8.7/10 | 7.9/10 | 7.6/10 |
| 6 | Waitwhile Enables virtual waiting rooms where patients join queues remotely via app and get notified when it's their turn. | specialized | 8.3/10 | 8.1/10 | 9.2/10 | 7.9/10 |
| 7 | DorBlu Supplies touchscreen kiosks and software for patient self-check-in, queue prioritization, and wait time displays. | specialized | 6.8/10 | 6.2/10 | 8.3/10 | 7.1/10 |
| 8 | Treffort Automates patient queue workflows with digital ticketing, mobile integration, and performance analytics. | enterprise | 4.2/10 | 3.8/10 | 6.5/10 | 3.5/10 |
| 9 | Qudini Facilitates virtual queuing and appointment booking to manage patient wait times efficiently. | specialized | 7.9/10 | 8.1/10 | 8.3/10 | 7.5/10 |
| 10 | Wavetec Provides queue management solutions including kiosks, pagers, and software tailored for medical practices. | enterprise | 7.6/10 | 8.1/10 | 7.5/10 | 7.2/10 |
Provides digital check-in kiosks, virtual queuing, and real-time notifications to optimize patient flow in healthcare facilities.
Offers virtual queue management with mobile check-in and SMS notifications to eliminate physical lines for patients.
Delivers real-time patient tracking, queue management, and status updates for clinics and hospitals.
Implements comprehensive queue management systems with kiosks, digital signage, and analytics for healthcare environments.
Manages patient journeys with smart queuing, appointment integration, and self-service options in healthcare settings.
Enables virtual waiting rooms where patients join queues remotely via app and get notified when it's their turn.
Supplies touchscreen kiosks and software for patient self-check-in, queue prioritization, and wait time displays.
Automates patient queue workflows with digital ticketing, mobile integration, and performance analytics.
Facilitates virtual queuing and appointment booking to manage patient wait times efficiently.
Provides queue management solutions including kiosks, pagers, and software tailored for medical practices.
WaitWell
specializedProvides digital check-in kiosks, virtual queuing, and real-time notifications to optimize patient flow in healthcare facilities.
Remote virtual queuing that lets patients wait off-site and arrive just in time, transforming traditional waiting rooms.
WaitWell is a leading patient queue management software that enables healthcare providers to manage patient flow through online check-ins, virtual queuing, and automated notifications. Patients can join queues remotely via web or app, receive real-time SMS/email updates on wait times and arrival instructions, eliminating physical lines. The platform offers staff dashboards for efficient queue oversight, integrates with EMR/EHR systems, and provides analytics to optimize operations.
Pros
- Contactless virtual queuing reduces lobby congestion and improves patient safety
- Real-time SMS/email notifications minimize no-shows and enhance satisfaction
- Seamless EMR integrations and robust reporting for data-driven decisions
Cons
- Initial setup and staff training may take time for non-tech-savvy teams
- Advanced features require higher-tier plans
- Relies on patient access to smartphones or internet for full benefits
Best For
High-volume clinics, hospitals, and multi-location practices aiming to streamline patient flow and cut wait times.
Pricing
Starts at $99/month per location for basic plans; Pro and Enterprise tiers from $199/month with custom quotes for large-scale deployments.
QLess
specializedOffers virtual queue management with mobile check-in and SMS notifications to eliminate physical lines for patients.
Peer-to-peer queue handoff allowing patients to transfer their spot to others in real-time
QLess is a cloud-based virtual queuing platform that transforms patient queue management in healthcare settings by allowing patients to join queues remotely via mobile app, SMS, kiosk, or web. It provides real-time notifications, estimated wait times, and seamless check-ins to minimize physical crowding and improve flow. The software offers analytics for operational insights and integrates with EHR/EMR systems for efficient patient management.
Pros
- Highly flexible virtual queuing reduces wait times and overcrowding
- Real-time SMS/app notifications boost patient satisfaction
- Comprehensive analytics and EHR integrations optimize operations
Cons
- Pricing scales with volume and may be costly for small clinics
- Requires reliable internet and patient smartphone adoption
- Advanced customizations demand initial IT setup
Best For
Mid-sized clinics and hospitals aiming to digitize patient flow and enhance experience without heavy infrastructure changes.
Pricing
Custom enterprise pricing starting around $500-$1,000/month per location based on queue volume; contact sales for quotes.
PatientTrak
specializedDelivers real-time patient tracking, queue management, and status updates for clinics and hospitals.
Interactive floor plan-based queue mapping for precise patient location tracking
PatientTrak is a patient queue management software designed to optimize patient flow in healthcare settings like clinics, hospitals, and multi-location practices. It provides real-time visibility into patient queues through interactive dashboards, self-service kiosks, and mobile check-ins. The platform sends automated SMS or email notifications to reduce wait times and includes analytics for performance insights.
Pros
- Real-time queue visualization with floor plan integration
- Automated patient notifications via SMS/email
- Robust reporting and analytics for wait time optimization
Cons
- Custom integrations require additional setup
- Pricing can scale quickly for multi-location use
- Initial configuration has a moderate learning curve
Best For
Medium-sized clinics and hospitals seeking visual queue management to minimize patient wait times.
Pricing
Quote-based pricing starting at around $200/month per location, with modules for additional features like kiosks.
Qmatic
enterpriseImplements comprehensive queue management systems with kiosks, digital signage, and analytics for healthcare environments.
Qmatic Orchestra platform for seamless end-to-end patient journey orchestration across digital and physical touchpoints
Qmatic is a robust queue management platform tailored for healthcare environments, enabling efficient patient flow through self-service kiosks, digital signage, and mobile check-in options. It streamlines appointment scheduling, virtual queuing, and real-time notifications to minimize wait times and enhance patient satisfaction. The solution includes analytics dashboards for monitoring performance and optimizing operations across multi-site facilities.
Pros
- Comprehensive queue management with kiosks, mobile apps, and digital displays
- Strong analytics and reporting for operational insights
- Scalable for large healthcare networks with multi-site support
Cons
- Enterprise-level pricing can be prohibitive for smaller clinics
- Initial setup and customization require technical expertise
- Limited out-of-the-box integrations with some EHR systems
Best For
Large hospitals and multi-location clinics needing scalable, enterprise-grade patient queue management.
Pricing
Custom enterprise pricing starting at $10,000+ annually, based on modules, users, and hardware deployment.
Q-nomy
enterpriseManages patient journeys with smart queuing, appointment integration, and self-service options in healthcare settings.
Intelligent virtual queuing that predicts wait times and dynamically allocates resources across departments
Q-nomy is a robust patient queue management software designed to streamline patient flow in healthcare settings through virtual queuing, self-service kiosks, and mobile check-in options. It integrates with EHR systems to provide real-time visibility into wait times, staff allocation, and operational metrics, helping clinics and hospitals reduce congestion and improve patient satisfaction. The platform supports appointment scheduling, digital signage, and analytics for data-driven optimizations.
Pros
- Comprehensive multi-channel queuing including kiosks, mobile, and web check-ins
- Strong integrations with major EHR/EMR systems like Epic and Cerner
- Advanced analytics and real-time dashboards for operational insights
Cons
- Enterprise-level pricing may be prohibitive for small practices
- Customization requires technical expertise and setup time
- Limited transparency on pricing without a sales consultation
Best For
Mid-to-large healthcare facilities seeking scalable queue management with deep analytics and system integrations.
Pricing
Quote-based enterprise pricing; typically starts at $5,000+ per month depending on modules, users, and deployment scale.
Waitwhile
specializedEnables virtual waiting rooms where patients join queues remotely via app and get notified when it's their turn.
App-free SMS notifications for real-time queue position updates, enabling seamless patient communication.
Waitwhile is a virtual waiting room platform designed to digitize queue management for businesses, including healthcare providers, by allowing patients to check in via QR code, kiosk, or mobile web without downloading an app. It provides real-time queue visibility, automated SMS notifications for turn updates, and tools to reduce physical crowding and no-show rates. The software includes analytics for queue performance and integrates with calendars and basic CRM systems, making it suitable for streamlining patient flow in clinics.
Pros
- Intuitive QR code and kiosk check-in for contactless patient entry
- Reliable SMS notifications that keep patients updated without app dependency
- Quick setup and real-time queue analytics to optimize operations
Cons
- Lacks deep integrations with EHR systems like Epic or Cerner
- Reporting features are basic compared to specialized healthcare tools
- Pricing scales per location, which can add up for multi-site practices
Best For
Small to mid-sized clinics and urgent care centers needing a simple, mobile-first virtual queue solution to manage patient wait times efficiently.
Pricing
Starts at $59/month per location for basic plan (up to 500 check-ins), with Pro at $119/month and enterprise custom pricing.
DorBlu
specializedSupplies touchscreen kiosks and software for patient self-check-in, queue prioritization, and wait time displays.
Real-time API integrations that sync queue data from third-party systems to dynamic on-screen displays
DorBlu is a cloud-based digital signage platform that supports patient queue management primarily through dynamic displays showing real-time wait times, queue positions, and next patient calls in healthcare waiting areas. It allows users to create and schedule customizable content templates tailored for clinics and hospitals, pulling data from integrated queue systems for visual updates. While effective for communication, it relies on third-party tools for core queuing logic rather than offering end-to-end management.
Pros
- Intuitive drag-and-drop content editor for quick setup
- Cloud-based remote management accessible from any device
- Healthcare-specific templates and multi-screen support
Cons
- Lacks native patient check-in or registration features
- Requires integrations with external queue systems for real-time data
- Limited built-in analytics focused on queue performance
Best For
Small to medium-sized clinics needing simple, visual queue status displays in waiting rooms without complex backend management.
Pricing
Starts at €19 per screen/month (billed annually), with a free plan for basic use and a 14-day trial; scales with additional screens and premium features.
Treffort
enterpriseAutomates patient queue workflows with digital ticketing, mobile integration, and performance analytics.
AI-powered matchmaking that pairs patients with available providers based on preferences and availability
Treffort is a matchmaking and scheduling platform primarily designed for events and professional networking, which can be adapted for basic patient queue management through its meeting scheduling and pairing features. It enables organizers to set up virtual queues, match patients with available providers, and manage appointment slots during peak times. However, it lacks healthcare-specific tools like patient records integration, compliance features, or real-time waitlist notifications tailored for clinics.
Pros
- Flexible scheduling and automated pairing for ad-hoc consultations
- Mobile app support for patient check-ins
- Customizable event-based queue flows
Cons
- No HIPAA or healthcare compliance certifications
- Lacks integration with EHR/EMR systems
- Not optimized for high-volume clinical queues or real-time updates
Best For
Small event-style clinics or temporary health fairs needing basic matchmaking for patient-provider pairings.
Pricing
Custom pricing starting at €500 per event or subscription from €99/month based on users and features; contact for healthcare adaptations.
Qudini
specializedFacilitates virtual queuing and appointment booking to manage patient wait times efficiently.
Virtual Waiting Room for remote queue joining and automated turn notifications via SMS or app
Qudini is a cloud-based queue management platform that helps healthcare providers optimize patient flows through virtual queuing, appointment booking, and real-time notifications. It enables patients to check in via mobile apps or kiosks, receive SMS updates on wait times, and join queues remotely to reduce overcrowding in waiting rooms. The software provides analytics for staff to monitor performance and improve operational efficiency, making it suitable for clinics, pharmacies, and outpatient facilities.
Pros
- Robust virtual queuing reduces physical wait times and crowding
- Real-time SMS/email notifications improve patient experience
- Intuitive dashboard with analytics for queue performance insights
Cons
- Limited native integrations with major EHR systems like Epic or Cerner
- Quote-based pricing lacks transparency and may be costly for small practices
- More retail-oriented, with fewer healthcare-specific customizations
Best For
Medium-sized clinics and pharmacies needing straightforward virtual queue management without deep electronic health record integrations.
Pricing
Custom quote-based pricing; entry-level plans start around $200-$500/month depending on locations and features.
Wavetec
enterpriseProvides queue management solutions including kiosks, pagers, and software tailored for medical practices.
AI-powered predictive wait times that dynamically forecast and display accurate queue durations
Wavetec provides a robust queue management system designed specifically for healthcare settings, enabling efficient patient flow through kiosks, digital displays, and mobile integrations. It offers real-time wait time visibility, SMS/call notifications for patients, and comprehensive analytics to optimize clinic operations. The solution supports virtual queuing to reduce physical crowding and integrates with hospital information systems for seamless data flow.
Pros
- Modular hardware-software integration for flexible deployments
- Advanced analytics and reporting for operational insights
- Supports virtual queuing via mobile apps to minimize wait times
Cons
- High upfront costs due to required hardware components
- Setup and customization can be complex for smaller clinics
- Customer support response times vary by region
Best For
Mid-sized clinics and hospitals needing reliable, hardware-inclusive queue management with analytics.
Pricing
Custom quotes based on scale; hardware-inclusive setups start at $5,000-$15,000 plus $1,000-$5,000 annual software subscription.
Conclusion
The top patient queue management tools vary in focus, but WaitWell leads as the top choice, combining digital check-in kiosks, virtual queuing, and real-time notifications to optimize patient flow. QLess and PatientTrak are strong alternatives—QLess for mobile and SMS convenience, PatientTrak for real-time tracking and updates—each meeting distinct operational needs. Together, these solutions set new standards for efficient, patient-centric wait time management.
Explore WaitWell to streamline your facility's patient experience, or consider QLess or PatientTrak based on your specific needs—start improving wait times today.
Tools Reviewed
All tools were independently evaluated for this comparison