Quick Overview
- 1#1: TigerConnect - Provides HIPAA-compliant secure messaging for patient-provider communication and care team collaboration.
- 2#2: PerfectServe - Offers unified secure messaging and scheduling for care teams and patient communications in healthcare settings.
- 3#3: Epic MyChart - Delivers patient portal with secure messaging, appointment scheduling, and health record access for providers.
- 4#4: athenahealth - Enables patient engagement through secure messaging, reminders, and telehealth within its EHR platform.
- 5#5: OhMD - Facilitates simple HIPAA-compliant text messaging directly between patients and healthcare providers.
- 6#6: Updox - Supports secure patient messaging, faxing, and intake forms for streamlined provider-patient interactions.
- 7#7: Solutionreach - Automates patient communications including secure messaging, reminders, and surveys for better engagement.
- 8#8: Klara - Provides an all-in-one patient app for secure messaging, payments, and forms in healthcare practices.
- 9#9: Weave - Integrates SMS messaging, calls, and reviews for patient communication in small to mid-sized practices.
- 10#10: RevenueWell - Offers digital patient messaging, online forms, and reminders primarily for dental and medical offices.
We selected and ranked tools based on features (including security and integration capabilities), usability, reliability, and value, ensuring each entry meets the diverse needs of healthcare practices, from small offices to large systems.
Comparison Table
Patient messaging software streamlines care communication, making it easier for providers and patients to connect. This comparison table features tools like TigerConnect, PerfectServe, Epic MyChart, athenahealth, OhMD, and more, breaking down their key offerings to help users find the best fit for their practice needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TigerConnect Provides HIPAA-compliant secure messaging for patient-provider communication and care team collaboration. | enterprise | 9.5/10 | 9.7/10 | 9.2/10 | 9.0/10 |
| 2 | PerfectServe Offers unified secure messaging and scheduling for care teams and patient communications in healthcare settings. | enterprise | 9.1/10 | 9.4/10 | 8.7/10 | 8.9/10 |
| 3 | Epic MyChart Delivers patient portal with secure messaging, appointment scheduling, and health record access for providers. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.4/10 |
| 4 | athenahealth Enables patient engagement through secure messaging, reminders, and telehealth within its EHR platform. | enterprise | 8.2/10 | 8.5/10 | 7.8/10 | 7.5/10 |
| 5 | OhMD Facilitates simple HIPAA-compliant text messaging directly between patients and healthcare providers. | specialized | 8.2/10 | 8.0/10 | 9.2/10 | 8.5/10 |
| 6 | Updox Supports secure patient messaging, faxing, and intake forms for streamlined provider-patient interactions. | specialized | 8.1/10 | 8.5/10 | 7.7/10 | 7.9/10 |
| 7 | Solutionreach Automates patient communications including secure messaging, reminders, and surveys for better engagement. | specialized | 8.2/10 | 8.7/10 | 8.0/10 | 7.5/10 |
| 8 | Klara Provides an all-in-one patient app for secure messaging, payments, and forms in healthcare practices. | specialized | 8.2/10 | 8.5/10 | 8.4/10 | 7.8/10 |
| 9 | Weave Integrates SMS messaging, calls, and reviews for patient communication in small to mid-sized practices. | specialized | 8.2/10 | 8.5/10 | 8.4/10 | 7.9/10 |
| 10 | RevenueWell Offers digital patient messaging, online forms, and reminders primarily for dental and medical offices. | specialized | 7.8/10 | 8.2/10 | 7.9/10 | 7.4/10 |
Provides HIPAA-compliant secure messaging for patient-provider communication and care team collaboration.
Offers unified secure messaging and scheduling for care teams and patient communications in healthcare settings.
Delivers patient portal with secure messaging, appointment scheduling, and health record access for providers.
Enables patient engagement through secure messaging, reminders, and telehealth within its EHR platform.
Facilitates simple HIPAA-compliant text messaging directly between patients and healthcare providers.
Supports secure patient messaging, faxing, and intake forms for streamlined provider-patient interactions.
Automates patient communications including secure messaging, reminders, and surveys for better engagement.
Provides an all-in-one patient app for secure messaging, payments, and forms in healthcare practices.
Integrates SMS messaging, calls, and reviews for patient communication in small to mid-sized practices.
Offers digital patient messaging, online forms, and reminders primarily for dental and medical offices.
TigerConnect
enterpriseProvides HIPAA-compliant secure messaging for patient-provider communication and care team collaboration.
Role-based secure messaging that connects patients directly to specific care teams with automated routing and real-time delivery confirmations
TigerConnect is a HIPAA-compliant secure communication platform tailored for healthcare, enabling seamless patient-provider messaging for inquiries, appointment reminders, and care coordination. It integrates messaging with voice, video calls, and broadcast alerts to enhance patient engagement and clinical workflows. The software supports role-based access, EHR integrations, and analytics for improved response times and patient satisfaction.
Pros
- Robust HIPAA-compliant security with end-to-end encryption and audit trails
- Deep EHR integrations (e.g., Epic, Cerner) for streamlined workflows
- Multi-channel communication including text, voice, video, and patient portals
Cons
- Enterprise pricing can be steep for small practices
- Initial setup and customization require IT involvement
- Mobile app occasionally experiences connectivity issues in low-signal areas
Best For
Mid-to-large healthcare organizations and hospitals seeking a comprehensive, secure platform for patient messaging and team collaboration.
Pricing
Custom enterprise pricing; typically $15-25 per user/month with volume discounts, plus implementation fees—contact sales for quotes.
PerfectServe
enterpriseOffers unified secure messaging and scheduling for care teams and patient communications in healthcare settings.
Intelligent role-based routing that automatically directs patient messages to the appropriate care team members with priority escalation
PerfectServe is a HIPAA-compliant communication platform tailored for healthcare, enabling secure messaging between providers, care teams, and patients. It supports patient engagement through text messaging, appointment reminders, and care coordination tools integrated with EHR systems. The software ensures reliable delivery with read receipts, escalation features, and comprehensive audit trails for compliance.
Pros
- Robust HIPAA-compliant secure messaging for patients and teams
- Seamless EHR integrations for streamlined workflows
- Reliable delivery with read receipts and escalation protocols
Cons
- Higher pricing suited more for larger organizations
- Initial learning curve for advanced features
- Limited customization options for smaller practices
Best For
Mid-to-large healthcare providers and hospitals needing secure, integrated patient messaging and care team coordination.
Pricing
Custom enterprise pricing, typically $15-25 per provider per month; volume discounts available, contact sales for demo and quote.
Epic MyChart
enterpriseDelivers patient portal with secure messaging, appointment scheduling, and health record access for providers.
EHR-embedded messaging that pulls patient context directly into conversations for informed, efficient responses
Epic MyChart is a patient-facing portal from Epic Systems that facilitates secure messaging between patients and healthcare providers as part of a broader electronic health record (EHR) ecosystem. It supports threaded conversations for non-urgent inquiries, prescription refills, appointment requests, and result sharing, all while maintaining HIPAA compliance. Primarily used by large health systems, it enables efficient patient-provider communication integrated directly with clinical workflows.
Pros
- Seamless EHR integration for context-aware messaging and quick provider responses
- Robust security features with end-to-end encryption and audit trails
- Comprehensive tools beyond messaging, like results viewing and appointment management
Cons
- Interface can feel dated and overwhelming for less tech-savvy patients
- Limited standalone use; requires Epic EHR adoption by providers
- Customization options are restricted to enterprise administrators
Best For
Large hospitals and health systems already using Epic EHR that need scalable, compliant patient messaging tied to clinical records.
Pricing
Enterprise pricing bundled with Epic EHR contracts; typically $100-$500 per provider user/month, free for patients (not publicly listed).
athenahealth
enterpriseEnables patient engagement through secure messaging, reminders, and telehealth within its EHR platform.
Deep EHR integration enabling providers to respond to messages with full patient chart context in one platform
athenahealth's patient messaging solution is embedded within its athenaOne EHR platform, providing secure, HIPAA-compliant communication channels for patients and providers via a patient portal and optional SMS capabilities through athenaText. It facilitates messaging for appointment scheduling, prescription refills, lab results sharing, and general inquiries, streamlining patient engagement. The system integrates messaging directly with clinical workflows, ensuring context-aware responses and reducing administrative burden.
Pros
- Seamless EHR integration for contextual patient-provider communication
- HIPAA-compliant secure messaging with audit trails and multi-channel support (portal and SMS)
- Robust analytics and reporting on patient engagement metrics
Cons
- High cost structure unsuitable for small practices
- Steep learning curve due to comprehensive EHR interface
- Limited standalone customization for messaging-only use
Best For
Mid-sized to large healthcare practices needing integrated patient messaging within a full EHR ecosystem.
Pricing
Custom enterprise pricing, typically $140-$300 per provider per month including EHR features; quotes required.
OhMD
specializedFacilitates simple HIPAA-compliant text messaging directly between patients and healthcare providers.
Patient intake forms delivered directly via SMS, enabling easy completion without portals or apps
OhMD is a HIPAA-compliant patient messaging platform that enables secure two-way text communication between healthcare providers and patients. It offers features like appointment reminders, patient intake forms via SMS, broadcast messaging, and video messaging integration. Designed for ease of use, it helps streamline patient engagement without requiring patients to download apps or log into portals.
Pros
- HIPAA-compliant secure texting with no patient app required
- Quick setup and intuitive interface for providers
- Cost-effective with strong patient intake form capabilities
Cons
- Limited advanced analytics and reporting compared to enterprise solutions
- EHR integrations are available but not as extensive as top competitors
- Scalability challenges for very large practices
Best For
Small to medium-sized medical practices seeking a simple, affordable way to handle patient messaging and intake via text.
Pricing
Starts at $39/provider/month (Basic), $79/provider/month (Pro), with Enterprise custom pricing.
Updox
specializedSupports secure patient messaging, faxing, and intake forms for streamlined provider-patient interactions.
Unlimited HIPAA-compliant texting with embedded photo/video sharing for enhanced patient-provider communication
Updox is a HIPAA-compliant patient communication platform designed for healthcare providers, offering secure texting, faxing, forms, and telehealth integration to streamline patient interactions. It enables two-way messaging for appointment reminders, prescription refills, and care coordination while supporting interoperability with major EHR systems like Epic and Cerner. The software emphasizes multi-channel communication to reduce phone tag and improve efficiency in busy practices.
Pros
- HIPAA-compliant secure texting with patients and providers
- Seamless EHR integrations for automated workflows
- Multi-channel options including fax, voice, and forms
Cons
- Pricing can be steep for smaller practices
- Steeper learning curve for non-tech-savvy users
- Occasional delays in message delivery reported
Best For
Mid-sized medical practices seeking a robust, integrated patient messaging solution with EHR compatibility.
Pricing
Custom quote-based pricing; typically starts at $250/month for basic plans, scaling with users and features.
Solutionreach
specializedAutomates patient communications including secure messaging, reminders, and surveys for better engagement.
Intelligent omnichannel reminders that adapt to patient preferences across SMS, email, IVR, and patient portal
Solutionreach is a patient engagement platform tailored for healthcare providers, specializing in automated appointment reminders, two-way texting, and online forms to streamline patient communication. It integrates with major EHR systems like Epic and Cerner, enabling efficient messaging for confirmations, rescheduling, and feedback collection. The software also includes reputation management tools and analytics to track engagement metrics and reduce no-shows.
Pros
- Robust two-way SMS and voice reminders that significantly reduce no-shows
- Seamless integrations with popular EHRs and practice management systems
- Comprehensive analytics for patient engagement and satisfaction tracking
Cons
- Pricing is custom and can be expensive for small practices
- Some users report a learning curve for advanced customization
- Limited options for non-healthcare specific custom messaging
Best For
Mid-sized medical and dental practices aiming to automate patient communications and improve retention.
Pricing
Custom pricing based on practice size and features; typically starts at $300-$1,000 per month with no public free tier.
Klara
specializedProvides an all-in-one patient app for secure messaging, payments, and forms in healthcare practices.
Unified inbox combining text, AI-powered voice calls, and scheduling for effortless patient communication
Klara is a patient communication platform tailored primarily for dental practices, offering HIPAA-compliant two-way texting, automated appointment reminders, online scheduling, secure payments, and digital forms. It provides a unified inbox for SMS, voice calls, and patient interactions, helping practices reduce no-shows and streamline front-office workflows. The software integrates with popular practice management systems like Dentrix and Open Dental, enabling efficient patient engagement from a single dashboard.
Pros
- HIPAA-compliant multi-channel messaging (text, voice, email)
- Seamless integrations with dental PMS for automated workflows
- Built-in tools for scheduling, payments, and recalls reducing no-shows
Cons
- Primarily focused on dental practices, less versatile for other specialties
- Pricing can be steep for smaller practices
- Limited advanced analytics compared to enterprise competitors
Best For
Small to mid-sized dental practices seeking an all-in-one solution for patient texting, calls, and scheduling.
Pricing
Custom subscription starting at ~$299/month per location, scaling with number of providers and features.
Weave
specializedIntegrates SMS messaging, calls, and reviews for patient communication in small to mid-sized practices.
Text-to-Pay, allowing patients to complete payments securely via text without leaving the conversation
Weave is a comprehensive communication platform tailored for healthcare providers, especially dental and medical practices, focusing on patient messaging through secure two-way texting, automated reminders, and call management. It streamlines patient engagement by integrating messaging with appointment scheduling, online payments, and review requests directly within conversations. The software centralizes front-office communications to reduce no-shows and improve patient satisfaction.
Pros
- Robust two-way texting with high deliverability and HIPAA compliance
- Seamless integration with popular practice management systems like Dentrix and Eaglesoft
- Built-in automation for reminders, confirmations, and review generation
Cons
- Pricing can escalate quickly with add-ons and multiple users
- Limited advanced analytics compared to dedicated messaging specialists
- Occasional reports of SMS delays during peak hours
Best For
Small to mid-sized dental and medical practices seeking an all-in-one patient communication hub.
Pricing
Starts at around $400-$500 per month per location, plus per-provider fees and add-ons for advanced features.
RevenueWell
specializedOffers digital patient messaging, online forms, and reminders primarily for dental and medical offices.
AI-powered personalized recall and nurturing campaigns that automate patient re-engagement
RevenueWell is a patient engagement and marketing platform tailored for dental practices, featuring robust patient messaging capabilities such as two-way SMS texting, automated appointment reminders, and targeted recall campaigns via text and email. It integrates seamlessly with leading dental practice management systems (PMS) to centralize communications and enhance patient retention. The software leverages analytics to optimize messaging strategies, helping practices reduce no-shows and increase revenue from patient interactions.
Pros
- Comprehensive two-way texting and automated reminders that significantly reduce no-shows
- Strong PMS integrations for streamlined workflows in dental offices
- Analytics-driven campaigns for personalized patient outreach
Cons
- Primarily optimized for dental practices, limiting versatility for other healthcare specialties
- Pricing can be steep for small practices with custom quotes
- Some advanced features require training and setup time
Best For
Mid-sized dental practices focused on enhancing patient communication, retention, and revenue through integrated messaging tools.
Pricing
Custom pricing typically starts at $299/month per practice, scaling with providers and features; quotes required.
Conclusion
The top patient messaging software review showcases a range of tools tailored to diverse healthcare needs. Leading the pack, TigerConnect emerges as the top choice, excelling in HIPAA-compliant secure messaging for both patient-provider and care team communication. PerfectServe and Epic MyChart follow closely, offering unified scheduling/messaging and robust portal features respectively, making them strong alternatives depending on specific requirements.
Explore TigerConnect to experience seamless, secure patient communication—its strengths in cross-team and patient interactions make it a standout for any practice looking to elevate engagement.
Tools Reviewed
All tools were independently evaluated for this comparison