Quick Overview
- 1#1: Press Ganey - Provides industry-leading patient experience surveys, HCAHPS compliance, benchmarking, and improvement analytics for healthcare organizations.
- 2#2: NRC Health - Delivers PX platforms for real-time patient experience measurement, engagement, and actionable insights in healthcare.
- 3#3: Medallia - Offers enterprise-grade experience management with AI-powered patient feedback collection and analysis for healthcare providers.
- 4#4: Qualtrics - Powers advanced patient experience surveys with healthcare-specific templates, HIPAA compliance, and experience management tools.
- 5#5: InMoment - Provides comprehensive patient feedback solutions with AI analytics, journey mapping, and improvement recommendations for healthcare.
- 6#6: Solutionreach - Facilitates patient communication and automated satisfaction surveys to enhance experience and retention in healthcare practices.
- 7#7: Phreesia - Streamlines patient intake with integrated surveys, feedback collection, and engagement tools for improved healthcare experiences.
- 8#8: SurveyMonkey - Enables easy creation and distribution of patient experience surveys with HIPAA options and robust reporting features.
- 9#9: Alchemer - Offers flexible survey platforms for detailed patient feedback analysis and workflow automation in healthcare settings.
- 10#10: QuestionPro - Supports advanced patient satisfaction surveys with multilingual capabilities, mobile optimization, and analytics for healthcare.
Tools were ranked based on healthcare-specific features, usability, advanced analytics, and overall value, ensuring they meet the demands of diverse healthcare settings and deliver actionable outcomes.
Comparison Table
This comparison table explores leading patient experience survey software, featuring tools like Press Ganey, NRC Health, Medallia, Qualtrics, and InMoment. Readers will discover key attributes, usability, and feedback capture capabilities, aiding in selecting the right solution for healthcare organization needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Press Ganey Provides industry-leading patient experience surveys, HCAHPS compliance, benchmarking, and improvement analytics for healthcare organizations. | specialized | 9.5/10 | 9.8/10 | 8.2/10 | 8.9/10 |
| 2 | NRC Health Delivers PX platforms for real-time patient experience measurement, engagement, and actionable insights in healthcare. | specialized | 9.2/10 | 9.5/10 | 8.7/10 | 8.8/10 |
| 3 | Medallia Offers enterprise-grade experience management with AI-powered patient feedback collection and analysis for healthcare providers. | enterprise | 8.7/10 | 9.3/10 | 7.6/10 | 8.1/10 |
| 4 | Qualtrics Powers advanced patient experience surveys with healthcare-specific templates, HIPAA compliance, and experience management tools. | enterprise | 8.7/10 | 9.4/10 | 7.6/10 | 8.2/10 |
| 5 | InMoment Provides comprehensive patient feedback solutions with AI analytics, journey mapping, and improvement recommendations for healthcare. | enterprise | 8.5/10 | 9.2/10 | 7.8/10 | 7.5/10 |
| 6 | Solutionreach Facilitates patient communication and automated satisfaction surveys to enhance experience and retention in healthcare practices. | specialized | 8.1/10 | 8.7/10 | 7.9/10 | 7.5/10 |
| 7 | Phreesia Streamlines patient intake with integrated surveys, feedback collection, and engagement tools for improved healthcare experiences. | enterprise | 8.1/10 | 8.4/10 | 8.0/10 | 7.6/10 |
| 8 | SurveyMonkey Enables easy creation and distribution of patient experience surveys with HIPAA options and robust reporting features. | other | 7.6/10 | 7.4/10 | 9.2/10 | 7.0/10 |
| 9 | Alchemer Offers flexible survey platforms for detailed patient feedback analysis and workflow automation in healthcare settings. | enterprise | 8.3/10 | 9.1/10 | 8.0/10 | 7.7/10 |
| 10 | QuestionPro Supports advanced patient satisfaction surveys with multilingual capabilities, mobile optimization, and analytics for healthcare. | enterprise | 7.9/10 | 8.2/10 | 7.8/10 | 7.5/10 |
Provides industry-leading patient experience surveys, HCAHPS compliance, benchmarking, and improvement analytics for healthcare organizations.
Delivers PX platforms for real-time patient experience measurement, engagement, and actionable insights in healthcare.
Offers enterprise-grade experience management with AI-powered patient feedback collection and analysis for healthcare providers.
Powers advanced patient experience surveys with healthcare-specific templates, HIPAA compliance, and experience management tools.
Provides comprehensive patient feedback solutions with AI analytics, journey mapping, and improvement recommendations for healthcare.
Facilitates patient communication and automated satisfaction surveys to enhance experience and retention in healthcare practices.
Streamlines patient intake with integrated surveys, feedback collection, and engagement tools for improved healthcare experiences.
Enables easy creation and distribution of patient experience surveys with HIPAA options and robust reporting features.
Offers flexible survey platforms for detailed patient feedback analysis and workflow automation in healthcare settings.
Supports advanced patient satisfaction surveys with multilingual capabilities, mobile optimization, and analytics for healthcare.
Press Ganey
specializedProvides industry-leading patient experience surveys, HCAHPS compliance, benchmarking, and improvement analytics for healthcare organizations.
Access to the world's largest repository of patient experience data for unparalleled benchmarking and predictive insights
Press Ganey provides a comprehensive patient experience platform focused on survey software that captures feedback across inpatient, outpatient, and ambulatory care settings, including HCAHPS and CG-CAHPS compliance. It offers real-time analytics, AI-driven insights, and actionable workflows to improve patient satisfaction and loyalty. The solution integrates with EHR systems and supports benchmarking against the largest database of healthcare experience data.
Pros
- Extensive survey library compliant with CMS standards like HCAHPS
- Advanced AI analytics and the largest patient experience database for benchmarking
- Robust integrations with EHRs and CRM systems for seamless data flow
Cons
- High cost suitable mainly for large enterprises
- Steep learning curve for full platform utilization
- Customization can require significant setup time
Best For
Large hospitals and health systems needing enterprise-grade, compliant patient experience surveying and analytics.
Pricing
Custom enterprise pricing via quote; typically $100K+ annually based on volume and modules.
NRC Health
specializedDelivers PX platforms for real-time patient experience measurement, engagement, and actionable insights in healthcare.
Access to the nation's largest proprietary patient experience database for precise national benchmarking
NRC Health provides a robust patient experience management platform focused on healthcare organizations, offering specialized survey tools for HCAHPS compliance, post-discharge feedback, and real-time patient insights. The software collects, analyzes, and benchmarks patient data against the nation's largest proprietary database to identify trends and drive quality improvements. It includes action planning features, customizable reporting, and integration capabilities with EHR systems to enhance patient satisfaction and loyalty.
Pros
- Extensive national benchmarking with the largest HCAHPS database
- Advanced analytics and actionable insights for quality improvement
- Seamless HCAHPS compliance and multi-channel survey delivery
Cons
- High cost suitable mainly for large organizations
- Steeper learning curve for non-enterprise users
- Limited flexibility in survey customization compared to generalist tools
Best For
Large hospitals and health systems needing deep benchmarking and regulatory-compliant patient surveys.
Pricing
Custom enterprise pricing based on organization size and volume, typically starting at $50,000+ annually.
Medallia
enterpriseOffers enterprise-grade experience management with AI-powered patient feedback collection and analysis for healthcare providers.
AI-powered Experience Cloud with predictive analytics and automated text mining from patient feedback
Medallia is an enterprise-grade experience management platform that excels in capturing and analyzing patient feedback through multi-channel surveys, including post-visit, NPS, and HCAHPS-compliant tools tailored for healthcare. It leverages AI-driven text analytics, sentiment analysis, and real-time dashboards to identify trends and actionable insights from structured and unstructured data. The solution enables closed-loop feedback, alerting staff to issues for immediate resolution, ultimately driving improvements in patient satisfaction and loyalty.
Pros
- Powerful AI and text analytics for deep insights into patient sentiment
- Multi-channel feedback collection with real-time alerts and integrations to EHR/CRM systems
- Scalable for large healthcare networks with robust reporting and action management
Cons
- Steep learning curve and complex setup for non-enterprise users
- High cost with custom pricing that may not suit smaller practices
- Overly feature-rich interface can overwhelm during initial onboarding
Best For
Large hospitals and health systems needing advanced, AI-powered analytics for enterprise-wide patient experience management.
Pricing
Custom enterprise pricing, typically starting at $100,000+ annually based on users, volume, and modules.
Qualtrics
enterprisePowers advanced patient experience surveys with healthcare-specific templates, HIPAA compliance, and experience management tools.
Stats iQ AI for automated statistical analysis and actionable insights from patient feedback without data expertise
Qualtrics is a leading experience management platform specialized in patient experience surveys, enabling healthcare organizations to capture feedback across the patient journey from intake to discharge. It offers advanced survey design tools, real-time analytics, and integrations with EHR systems for seamless data collection and analysis. With AI-driven insights via Stats iQ and XM Discover, Qualtrics helps providers identify trends, improve HCAHPS scores, and enhance patient satisfaction.
Pros
- Highly customizable surveys with advanced branching and multimedia support
- Powerful AI analytics and predictive insights tailored for healthcare
- Seamless integrations with EHRs like Epic and Cerner for automated feedback
Cons
- Steep learning curve for non-expert users
- Enterprise-level pricing can be prohibitive for smaller practices
- Overly complex interface for simple survey needs
Best For
Large hospitals and health systems needing scalable, analytics-driven patient experience management.
Pricing
Custom enterprise pricing starting at around $15,000/year, based on users, responses, and features.
InMoment
enterpriseProvides comprehensive patient feedback solutions with AI analytics, journey mapping, and improvement recommendations for healthcare.
AI-powered Text Analytics that automatically categorizes and prioritizes patient comments for rapid issue resolution
InMoment is an enterprise-grade experience management (XM) platform designed to capture and analyze patient feedback through customizable surveys across multiple channels like email, SMS, web, and in-app. It leverages AI-driven text analytics and sentiment analysis to provide actionable insights into patient experiences, from pre-visit to post-discharge. The software integrates with EHR systems and CRMs, enabling healthcare providers to close the feedback loop with real-time alerts and automated actions.
Pros
- Powerful AI and NLP for extracting insights from unstructured feedback
- Omnichannel survey distribution tailored for healthcare touchpoints
- Seamless integrations with major EHRs like Epic and Cerner
Cons
- Complex setup and steep learning curve for smaller teams
- Enterprise pricing lacks transparency and can be prohibitive
- Limited out-of-the-box templates for niche patient surveys
Best For
Large hospitals and health systems needing scalable, AI-enhanced patient experience analytics.
Pricing
Custom enterprise pricing, typically starting at $50,000+ annually based on volume and features.
Solutionreach
specializedFacilitates patient communication and automated satisfaction surveys to enhance experience and retention in healthcare practices.
Automated, trigger-based surveys tied to appointment outcomes with AI-driven insights for reputation management
Solutionreach is a patient engagement platform tailored for healthcare providers, featuring robust patient experience survey tools to collect feedback on satisfaction, care quality, and operational efficiency. It automates survey distribution through SMS, email, voice calls, and patient portals immediately after appointments. The software provides detailed analytics, benchmarking, and action plans to improve patient experience, all integrated with practice management and EHR systems.
Pros
- Multi-channel survey delivery (SMS, email, IVR, portal) boosts response rates
- Deep integrations with EHR/PM systems for seamless workflows
- Advanced analytics with benchmarking and actionable insights
Cons
- Pricing is opaque and custom, often expensive for small practices
- Steep learning curve for advanced customization and reporting
- Customer support can have variable response times
Best For
Mid-sized healthcare practices needing an integrated platform for surveys, communication, and reputation management.
Pricing
Custom pricing via quote; typically $300-$1,500+ per month based on practice size, patient volume, and features.
Phreesia
enterpriseStreamlines patient intake with integrated surveys, feedback collection, and engagement tools for improved healthcare experiences.
Embedded surveys within digital check-in kiosks for frictionless, high-response-rate feedback collection
Phreesia is a patient intake and engagement platform that facilitates digital check-ins, payments, and patient experience surveys for healthcare providers. It allows patients to complete customizable feedback surveys via kiosks, tablets, or online portals before or after visits, capturing real-time insights on satisfaction and care quality. The platform integrates survey data with operational workflows, providing analytics to drive improvements in patient experience.
Pros
- Seamless integration of surveys with patient intake and payments
- Real-time feedback collection and robust analytics dashboard
- Customizable survey templates tailored for healthcare metrics like HCAHPS
Cons
- Survey functionality is secondary to core intake features, limiting standalone use
- Enterprise-level pricing can be high for smaller practices
- Requires adoption of full Phreesia ecosystem for optimal performance
Best For
Mid-to-large healthcare practices seeking an integrated patient intake and experience feedback solution.
Pricing
Usage-based subscription starting at ~$2-3 per patient encounter, with tiered plans and setup fees for enterprise features.
SurveyMonkey
otherEnables easy creation and distribution of patient experience surveys with HIPAA options and robust reporting features.
Massive library of over 250 customizable templates, including adaptable customer feedback options for patient experience surveys
SurveyMonkey is a popular online survey platform that allows healthcare providers to design, distribute, and analyze patient experience surveys through an intuitive drag-and-drop interface. It offers a wide range of question types, templates, branching logic, and analytics tools to collect feedback on aspects like wait times, staff interactions, and overall satisfaction. While versatile for general use, its HIPAA-compliant features are limited to Enterprise plans, making it more suitable for non-sensitive surveys rather than full PHI handling.
Pros
- Intuitive drag-and-drop builder accessible to non-technical users
- Comprehensive analytics dashboard with real-time reporting
- Extensive integrations with tools like Salesforce and Google Workspace
Cons
- HIPAA compliance only in costly Enterprise plans
- Lacks specialized healthcare templates and patient portal integrations
- Advanced features require higher-tier subscriptions
Best For
Small healthcare practices or clinics needing quick, user-friendly surveys for general patient satisfaction without handling protected health information.
Pricing
Free basic plan; Advantage $32/user/month (annual); Premier $99/user/month (annual); Enterprise custom with HIPAA compliance.
Alchemer
enterpriseOffers flexible survey platforms for detailed patient feedback analysis and workflow automation in healthcare settings.
AI-driven text and sentiment analysis for extracting actionable insights from open-ended patient feedback
Alchemer is a versatile survey and feedback platform that enables healthcare organizations to design, distribute, and analyze patient experience surveys with advanced customization. It supports complex branching logic, multimedia questions, and integrations with EHR systems and CRM tools for seamless data flow. Key capabilities include real-time dashboards, text analytics, and automation workflows to drive improvements in patient satisfaction and HCAHCS compliance. Enterprise plans offer HIPAA compliance for secure handling of protected health information.
Pros
- Highly flexible survey builder with advanced logic and conditional branching
- Robust reporting, AI-powered text analytics, and real-time dashboards
- Strong integrations with healthcare tools like EHRs and extensive API support
Cons
- Steeper learning curve for non-experts due to powerful advanced features
- Pricing escalates quickly for enterprise-level HIPAA compliance and scale
- Lacks some industry-specific patient experience templates compared to niche tools
Best For
Mid-to-large healthcare providers needing customizable, scalable surveys with deep analytics for patient feedback.
Pricing
Essentials at $49/user/month; Professional $149/user/month; Enterprise custom with HIPAA BAA.
QuestionPro
enterpriseSupports advanced patient satisfaction surveys with multilingual capabilities, mobile optimization, and analytics for healthcare.
AI-powered text and sentiment analytics that uncovers themes from unstructured patient comments
QuestionPro is a robust online survey platform designed for creating, distributing, and analyzing patient experience surveys, with specialized templates for healthcare feedback like HCAHCS and patient satisfaction. It supports multi-channel deployment including email, SMS, QR codes, and kiosks ideal for clinics and hospitals. Advanced analytics, AI-powered text insights, and compliance options make it suitable for improving patient care through data-driven decisions.
Pros
- Extensive healthcare-specific templates and 100+ question types
- AI-driven sentiment analysis for open-ended feedback
- Multi-channel distribution and real-time reporting
Cons
- Higher tiers needed for HIPAA compliance and advanced features
- Steeper learning curve for complex customizations
- Limited native integrations with major EHR systems
Best For
Mid-sized healthcare providers needing scalable surveys with strong analytics for patient feedback.
Pricing
Free basic plan; paid plans from $99/user/month, enterprise custom with HIPAA BAA.
Conclusion
Evaluating patient experience survey software reveals tools with specialized healthcare features, where Press Ganey tops as the leader, offering industry-leading HCAHPS compliance, benchmarking, and improvement analytics. NRC Health and Medallia stand as strong alternatives, each bringing distinct strengths like real-time measurement or AI-powered insights to cater to varied organizational needs. Ultimately, while the right tool depends on priorities, Press Ganey shines as the most comprehensive solution for enhancing patient experiences.
Take the first step toward better patient satisfaction—try Press Ganey to harness its trusted platform and drive impactful improvements in care quality and feedback management.
Tools Reviewed
All tools were independently evaluated for this comparison