Quick Overview
- 1#1: Press Ganey - Provides comprehensive patient experience measurement, analytics, and improvement tools for healthcare organizations.
- 2#2: NRC Health - Delivers actionable patient experience insights through surveys, predictive analytics, and engagement platforms.
- 3#3: Medallia - Offers real-time experience management with AI-driven feedback analysis tailored for healthcare patient journeys.
- 4#4: Qualtrics - Enables advanced patient feedback collection, journey mapping, and experience orchestration for healthcare providers.
- 5#5: GetWell - Powers interactive patient care with bedside engagement, education, and real-time feedback systems.
- 6#6: Solutionreach - Enhances patient communication via automated messaging, reminders, and reviews to boost satisfaction.
- 7#7: Phreesia - Streamlines patient intake, payments, and engagement with digital check-in and personalized communications.
- 8#8: Relatient - Facilitates patient self-scheduling, messaging, and surveys to improve access and experience.
- 9#9: CipherHealth - Drives patient outreach with automated calls, texts, and surveys for better retention and HCAHPS scores.
- 10#10: Experience.com - Manages online reputation and patient reviews with tools for feedback and relationship building in healthcare.
Tools were ranked based on their ability to deliver actionable insights, user-friendliness, and value, with emphasis on comprehensive features, adaptability to diverse healthcare settings, and proven effectiveness in driving measurable improvements.
Comparison Table
This comparison table examines top patient experience software tools including Press Ganey, NRC Health, Medallia, Qualtrics, GetWell, and more, aiming to guide readers in understanding their unique capabilities and strengths. It breaks down key features, usability, and suitability for diverse healthcare settings, helping identify the best fit for your organization.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Press Ganey Provides comprehensive patient experience measurement, analytics, and improvement tools for healthcare organizations. | enterprise | 9.8/10 | 9.9/10 | 8.5/10 | 9.2/10 |
| 2 | NRC Health Delivers actionable patient experience insights through surveys, predictive analytics, and engagement platforms. | enterprise | 9.2/10 | 9.6/10 | 8.7/10 | 8.9/10 |
| 3 | Medallia Offers real-time experience management with AI-driven feedback analysis tailored for healthcare patient journeys. | enterprise | 9.1/10 | 9.5/10 | 8.0/10 | 8.4/10 |
| 4 | Qualtrics Enables advanced patient feedback collection, journey mapping, and experience orchestration for healthcare providers. | enterprise | 8.7/10 | 9.4/10 | 8.1/10 | 7.9/10 |
| 5 | GetWell Powers interactive patient care with bedside engagement, education, and real-time feedback systems. | specialized | 8.2/10 | 8.7/10 | 7.9/10 | 7.6/10 |
| 6 | Solutionreach Enhances patient communication via automated messaging, reminders, and reviews to boost satisfaction. | specialized | 8.4/10 | 9.1/10 | 7.8/10 | 7.6/10 |
| 7 | Phreesia Streamlines patient intake, payments, and engagement with digital check-in and personalized communications. | specialized | 8.4/10 | 8.7/10 | 8.2/10 | 7.9/10 |
| 8 | Relatient Facilitates patient self-scheduling, messaging, and surveys to improve access and experience. | specialized | 8.4/10 | 8.7/10 | 8.1/10 | 8.0/10 |
| 9 | CipherHealth Drives patient outreach with automated calls, texts, and surveys for better retention and HCAHPS scores. | specialized | 8.4/10 | 9.1/10 | 7.9/10 | 7.7/10 |
| 10 | Experience.com Manages online reputation and patient reviews with tools for feedback and relationship building in healthcare. | specialized | 7.9/10 | 8.2/10 | 8.5/10 | 7.4/10 |
Provides comprehensive patient experience measurement, analytics, and improvement tools for healthcare organizations.
Delivers actionable patient experience insights through surveys, predictive analytics, and engagement platforms.
Offers real-time experience management with AI-driven feedback analysis tailored for healthcare patient journeys.
Enables advanced patient feedback collection, journey mapping, and experience orchestration for healthcare providers.
Powers interactive patient care with bedside engagement, education, and real-time feedback systems.
Enhances patient communication via automated messaging, reminders, and reviews to boost satisfaction.
Streamlines patient intake, payments, and engagement with digital check-in and personalized communications.
Facilitates patient self-scheduling, messaging, and surveys to improve access and experience.
Drives patient outreach with automated calls, texts, and surveys for better retention and HCAHPS scores.
Manages online reputation and patient reviews with tools for feedback and relationship building in healthcare.
Press Ganey
enterpriseProvides comprehensive patient experience measurement, analytics, and improvement tools for healthcare organizations.
Nation's largest repository of patient experience data for precise benchmarking and peer comparisons
Press Ganey is a premier patient experience platform designed for healthcare organizations to capture, analyze, and act on patient feedback through advanced survey tools and real-time analytics. It provides benchmarking against a vast national database, AI-driven insights, and integrated strategies for improving HCAHPS scores and overall care quality. The software also links patient experience data with employee engagement for a comprehensive view of organizational performance.
Pros
- Unmatched benchmarking with the largest healthcare dataset
- AI-powered analytics and predictive insights for targeted improvements
- Proven ROI through higher HCAHPS scores and patient loyalty
Cons
- High implementation time and complexity for full deployment
- Premium pricing may strain smaller organizations' budgets
- Steep learning curve for non-technical users
Best For
Large hospitals and health systems needing enterprise-grade tools for data-driven patient experience optimization.
Pricing
Custom enterprise subscriptions, typically $50,000+ annually based on organization size and modules.
NRC Health
enterpriseDelivers actionable patient experience insights through surveys, predictive analytics, and engagement platforms.
Unmatched proprietary database of over 25 million patient experiences for precise national benchmarking and predictive loyalty modeling
NRC Health offers a robust patient experience (PX) platform designed for healthcare organizations to measure, analyze, and improve patient satisfaction through multichannel feedback collection, including surveys, reviews, and social listening. It leverages one of the largest proprietary databases of patient experience data for benchmarking against national standards like HCAHPS, providing predictive analytics, verbatim sentiment analysis, and real-time dashboards. The solution emphasizes actionable insights with tools for leaderboards, action planning, and ROI tracking to drive loyalty and operational improvements.
Pros
- Vast proprietary database of 25+ million surveys enables superior benchmarking and predictive analytics
- AI-powered verbatim analysis and PX Scorecard for real-time, actionable insights
- Proven HCAHPS optimization tools with integrated action planning and leaderboards
Cons
- Enterprise-level pricing can be steep for smaller practices or standalone clinics
- Initial setup and customization require significant time and resources
- Interface, while powerful, has a learning curve for non-technical users
Best For
Large hospitals, health systems, and multi-facility providers seeking enterprise-grade PX measurement and improvement with deep benchmarking.
Pricing
Custom enterprise pricing, typically $50,000–$500,000+ annually based on organization size, beds, and modules selected.
Medallia
enterpriseOffers real-time experience management with AI-driven feedback analysis tailored for healthcare patient journeys.
Athena AI for real-time signal detection and predictive recommendations from patient feedback
Medallia is an enterprise-grade experience management platform designed for healthcare organizations to capture, analyze, and act on patient feedback across digital, in-person, and post-visit touchpoints. It leverages AI-driven analytics, including sentiment analysis and text mining, to deliver real-time insights into patient experiences and identify improvement opportunities. The platform supports closed-loop feedback processes, enabling frontline staff to resolve issues promptly and drive measurable improvements in patient satisfaction scores like HCAHPS.
Pros
- Advanced AI analytics for unstructured feedback like text and voice
- Seamless integrations with EHRs, CRMs, and other healthcare systems
- Scalable for large-scale deployments with real-time dashboards and alerts
Cons
- High cost suitable only for mid-to-large enterprises
- Steep learning curve and complex initial setup
- Limited customization for smaller practices without dedicated IT support
Best For
Large hospitals and health systems needing comprehensive, AI-powered patient experience analytics and closed-loop resolution at scale.
Pricing
Custom enterprise pricing based on usage and modules; typically starts at $50,000+ annually for healthcare implementations.
Qualtrics
enterpriseEnables advanced patient feedback collection, journey mapping, and experience orchestration for healthcare providers.
PatientXM's real-time journey orchestration, which maps and acts on patient feedback across the entire care continuum with predictive analytics.
Qualtrics is a leading experience management (XM) platform tailored for patient experience through its PatientXM solution, enabling healthcare organizations to collect feedback via surveys, digital intercepts, and integrations with EHR systems. It provides real-time analytics, AI-powered insights, and actionable dashboards to measure patient satisfaction, NPS, and journey mapping across touchpoints like appointments, discharge, and follow-ups. The platform helps close the feedback loop by routing issues to the right teams for rapid resolution and continuous improvement.
Pros
- Advanced AI-driven analytics like Text iQ and Stats iQ for deep insights from patient feedback
- Seamless integrations with EHRs (e.g., Epic, Cerner) and CRM systems
- Highly scalable and customizable for multi-site healthcare enterprises
Cons
- Steep learning curve and complex setup for non-expert users
- High enterprise pricing not suitable for small practices
- Implementation can take several weeks to months
Best For
Large hospitals, health systems, and enterprise healthcare providers needing comprehensive, data-driven patient experience management at scale.
Pricing
Custom quote-based pricing; typically starts at $5,000–$15,000/month for mid-tier plans, scaling to six figures annually for full enterprise deployments.
GetWell
specializedPowers interactive patient care with bedside engagement, education, and real-time feedback systems.
Interactive bedside TV systems providing on-demand, personalized patient education and communication directly in the hospital room
GetWell is a leading patient engagement platform that delivers interactive digital experiences at the bedside and beyond, primarily through in-room TV integrations, mobile apps, and web portals. It focuses on patient education, satisfaction surveys, care coordination, and personalized content to improve HCAHPS scores and clinical outcomes in hospitals. The solution integrates with EHRs and offers analytics for health systems to optimize patient experience.
Pros
- Comprehensive inpatient engagement tools including education videos, meal ordering, and real-time feedback
- Strong EHR integrations and analytics for measurable improvements in patient satisfaction
- Proven track record with thousands of beds deployed across major health systems
Cons
- High implementation costs and lengthy setup process
- Limited focus on outpatient or telehealth scenarios
- Customization requires technical expertise
Best For
Mid-to-large hospitals and health systems prioritizing inpatient experience enhancement and HCAHPS improvement.
Pricing
Custom enterprise pricing, typically per-bed subscriptions ($500-$1,500 annually per bed); contact sales for quotes.
Solutionreach
specializedEnhances patient communication via automated messaging, reminders, and reviews to boost satisfaction.
Automated multi-channel reminders with intelligent delivery that adapt to patient preferences for maximum engagement
Solutionreach is a patient engagement platform tailored for healthcare providers, focusing on improving patient experience through automated communication and workflow tools. It provides multi-channel appointment reminders (text, voice, email), online check-in and scheduling, secure messaging, patient surveys, and feedback analytics to reduce no-shows and boost satisfaction. The software integrates with major EHRs and practice management systems, streamlining front-office operations for clinics and hospitals.
Pros
- Comprehensive multi-channel communication reduces no-shows by up to 30-50%
- Strong EHR integrations like Epic and Cerner for seamless workflows
- Real-time patient feedback tools with actionable analytics
Cons
- Pricing can be expensive for small practices
- Steep learning curve for full customization
- Customer support response times vary
Best For
Mid-sized medical practices and multi-location clinics aiming to automate patient communications and improve retention.
Pricing
Quote-based pricing starting at ~$199 per provider/month, scaling with practice size and features like premium integrations.
Phreesia
specializedStreamlines patient intake, payments, and engagement with digital check-in and personalized communications.
Contactless self-service kiosks that enable touchless check-in, identity verification, and payments to improve safety and speed.
Phreesia is a patient intake and engagement platform that digitizes check-in processes using kiosks, tablets, mobile apps, and online portals. It allows patients to complete forms, make payments, consent to communications, and receive appointment reminders before visits. The software integrates with major EHR systems to streamline workflows and enhance compliance in healthcare settings.
Pros
- Efficient digital check-in reduces front-desk workload and wait times
- Secure payment processing with integrated billing
- Strong HIPAA compliance and EHR integrations (e.g., Epic, Cerner)
Cons
- Pricing model can be expensive for small practices with low volume
- Customization options for forms and workflows are somewhat limited
- Initial setup and staff training require time investment
Best For
Mid-sized clinics and multi-location practices aiming to modernize patient intake and engagement.
Pricing
Custom quotes based on practice size and check-in volume; typically includes setup fees, monthly subscriptions, and per-patient/transaction charges starting around $100-$300/month for smaller setups.
Relatient
specializedFacilitates patient self-scheduling, messaging, and surveys to improve access and experience.
End-to-end patient journey orchestration with real-time EHR syncing and AI-powered communication personalization
Relatient is a patient engagement and experience platform tailored for healthcare providers, offering tools to streamline patient interactions from scheduling to follow-up care. Key features include online appointment booking, digital check-in, secure messaging, automated reminders, surveys, and analytics for measuring patient satisfaction. It integrates deeply with major EHR systems like Epic and Cerner, enabling a unified patient journey that reduces no-shows and boosts operational efficiency.
Pros
- Seamless EHR integrations reduce administrative burdens
- Comprehensive automation for reminders and communications minimizes no-shows
- Robust analytics provide actionable insights into patient experience
Cons
- Pricing can be steep for small practices
- Steep learning curve for advanced customization
- Customer support response times vary during peak periods
Best For
Mid-sized to large healthcare practices seeking an all-in-one platform to enhance patient engagement and integrate with existing EHR workflows.
Pricing
Custom quote-based pricing, typically $250-$600 per provider/month depending on modules and practice size; free demo available.
CipherHealth
specializedDrives patient outreach with automated calls, texts, and surveys for better retention and HCAHPS scores.
AI-powered conversational voice calls that mimic human interaction for superior patient engagement and response rates
CipherHealth is a patient engagement platform that delivers automated, multi-channel communications via voice calls, SMS, email, and interactive voice response (IVR) to enhance patient experience in healthcare settings. It focuses on reducing no-show rates, improving medication adherence, and collecting real-time feedback through surveys and education campaigns. The solution integrates seamlessly with EHR systems like Epic and Cerner, enabling personalized outreach that drives better clinical outcomes and operational efficiency.
Pros
- Multi-channel communication (voice, SMS, email, IVR) for high reach
- Proven ROI with up to 40% no-show reduction and better adherence
- Strong EHR integrations and customizable patient journeys
Cons
- Custom pricing often expensive for small practices
- Initial setup and campaign configuration requires expertise
- Analytics dashboard lacks advanced predictive insights
Best For
Mid-to-large hospitals and health systems aiming to automate patient outreach and feedback for improved satisfaction and reduced readmissions.
Pricing
Custom enterprise pricing based on patient volume and channels; typically starts at $5,000-$10,000/month for mid-sized organizations with per-interaction fees.
Experience.com
specializedManages online reputation and patient reviews with tools for feedback and relationship building in healthcare.
AI Reputation Coach that automates review responses and provides personalized strategies to optimize online ratings
Experience.com is a patient experience management platform tailored for healthcare providers, focusing on capturing real-time feedback through surveys, automating review requests, and managing online reputation across platforms like Google and Healthgrades. It leverages AI for insights and analytics to help organizations identify trends, improve satisfaction scores, and enhance patient communication via multi-channel tools. The software integrates with major EHR systems, enabling seamless data flow and actionable improvements in care delivery.
Pros
- Robust automated survey and review request tools that boost response rates
- AI-driven analytics and dashboards for quick insights
- Strong integrations with EHRs like Epic and Cerner
Cons
- Pricing scales quickly for multi-location practices
- Advanced reporting requires some customization effort
- Limited native mobile app for on-the-go management
Best For
Mid-sized healthcare practices and multi-location groups aiming to improve patient feedback and online reputation without complex setups.
Pricing
Custom pricing starting at ~$299/month for single locations, scaling to enterprise plans based on volume and features.
Conclusion
The top patient experience software reviewed offer exceptional solutions, with Press Ganey leading as the top choice, boasting comprehensive measurement, analytics, and improvement tools. NRC Health and Medallia follow, excelling in actionable insights and AI-driven real-time management, respectively, serving as strong alternatives for diverse organizational needs.
Elevate patient experiences and operational success—explore Press Ganey's robust tools to transform care delivery and satisfaction today.
Tools Reviewed
All tools were independently evaluated for this comparison