Quick Overview
- 1#1: Epic MyChart - Secure patient portal offering access to medical records, appointment scheduling, prescription refills, and direct provider messaging.
- 2#2: FollowMyHealth - EHR-agnostic patient portal enabling secure messaging, video visits, and personalized health content delivery.
- 3#3: Oracle Health Patient Engagement - Integrated patient portal with HealtheLife for records access, reminders, and telehealth coordination.
- 4#4: athenahealth Patient Engagement - All-in-one platform for patient scheduling, reminders, payments, and portal access within athenaOne EHR.
- 5#5: Solutionreach - Patient communication tool for automated reminders, two-way texting, surveys, and reputation management.
- 6#6: Luma Health - AI-driven platform automating patient outreach, scheduling, intake forms, and virtual waiting rooms.
- 7#7: Phreesia - Patient activation platform handling check-ins, payments, messaging, and engagement workflows at the point of care.
- 8#8: Weave - Integrated communication suite for texts, calls, reviews, and patient scheduling automation.
- 9#9: Updox - Patient engagement hub for secure messaging, e-fax, e-signatures, and telehealth integration.
- 10#10: GetWell - Interactive patient care system delivering education, surveys, and engagement across inpatient and outpatient settings.
Tools were ranked based on robust feature sets (including scheduling, records access, telehealth, and communication), intuitive design for patients and providers, and value in integrating with existing systems to deliver measurable operational and clinical benefits.
Comparison Table
Patient engagement software is critical for enhancing patient-provider connections, and this comparison table examines leading tools like Epic MyChart, FollowMyHealth, Oracle Health Patient Engagement, athenahealth Patient Engagement, Solutionreach, and more to guide informed decisions. It explores each platform’s key features, usability, and integration potential, helping readers identify the right fit for their practice’s needs in improving communication and care continuity.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Epic MyChart Secure patient portal offering access to medical records, appointment scheduling, prescription refills, and direct provider messaging. | enterprise | 9.4/10 | 9.6/10 | 8.5/10 | 9.5/10 |
| 2 | FollowMyHealth EHR-agnostic patient portal enabling secure messaging, video visits, and personalized health content delivery. | enterprise | 9.1/10 | 9.4/10 | 8.7/10 | 9.0/10 |
| 3 | Oracle Health Patient Engagement Integrated patient portal with HealtheLife for records access, reminders, and telehealth coordination. | enterprise | 8.4/10 | 9.2/10 | 7.6/10 | 7.9/10 |
| 4 | athenahealth Patient Engagement All-in-one platform for patient scheduling, reminders, payments, and portal access within athenaOne EHR. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 | Solutionreach Patient communication tool for automated reminders, two-way texting, surveys, and reputation management. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 6 | Luma Health AI-driven platform automating patient outreach, scheduling, intake forms, and virtual waiting rooms. | specialized | 8.8/10 | 9.2/10 | 8.7/10 | 8.3/10 |
| 7 | Phreesia Patient activation platform handling check-ins, payments, messaging, and engagement workflows at the point of care. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.3/10 |
| 8 | Weave Integrated communication suite for texts, calls, reviews, and patient scheduling automation. | specialized | 8.4/10 | 8.7/10 | 8.5/10 | 8.0/10 |
| 9 | Updox Patient engagement hub for secure messaging, e-fax, e-signatures, and telehealth integration. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.3/10 |
| 10 | GetWell Interactive patient care system delivering education, surveys, and engagement across inpatient and outpatient settings. | enterprise | 7.9/10 | 8.4/10 | 7.6/10 | 7.4/10 |
Secure patient portal offering access to medical records, appointment scheduling, prescription refills, and direct provider messaging.
EHR-agnostic patient portal enabling secure messaging, video visits, and personalized health content delivery.
Integrated patient portal with HealtheLife for records access, reminders, and telehealth coordination.
All-in-one platform for patient scheduling, reminders, payments, and portal access within athenaOne EHR.
Patient communication tool for automated reminders, two-way texting, surveys, and reputation management.
AI-driven platform automating patient outreach, scheduling, intake forms, and virtual waiting rooms.
Patient activation platform handling check-ins, payments, messaging, and engagement workflows at the point of care.
Integrated communication suite for texts, calls, reviews, and patient scheduling automation.
Patient engagement hub for secure messaging, e-fax, e-signatures, and telehealth integration.
Interactive patient care system delivering education, surveys, and engagement across inpatient and outpatient settings.
Epic MyChart
enterpriseSecure patient portal offering access to medical records, appointment scheduling, prescription refills, and direct provider messaging.
Real-time, bidirectional integration with clinical EHR data for instant access to lab results, notes, and care plans
Epic MyChart is a premier patient portal integrated with Epic's electronic health record (EHR) system, enabling patients to securely access their medical records, view test results, schedule appointments, and communicate with providers. It supports features like prescription refills, bill payments, telehealth visits, and personalized health summaries, fostering proactive patient engagement. Used by over 300 million patients across thousands of healthcare organizations, it delivers real-time clinical data in a mobile-friendly interface.
Pros
- Seamless integration with Epic EHR for real-time data access
- Comprehensive tools including secure messaging, telehealth, and appointment management
- HIPAA-compliant security and scalability for large health systems
Cons
- Interface can feel overwhelming for less tech-savvy users
- Availability limited to Epic-using providers, not standalone
- Occasional login or performance issues reported by users
Best For
Large healthcare organizations and hospitals needing a robust, integrated patient portal for high-volume engagement.
Pricing
Bundled with Epic EHR licensing (custom enterprise pricing, not publicly listed); free for end patients.
FollowMyHealth
enterpriseEHR-agnostic patient portal enabling secure messaging, video visits, and personalized health content delivery.
Unified Health Record aggregation from multiple providers into a single accessible view
FollowMyHealth is a comprehensive patient engagement platform that serves as a secure patient portal, allowing users to access their electronic health records, including lab results, medications, allergies, and visit summaries. It facilitates direct communication with healthcare providers via secure messaging, supports appointment scheduling, prescription refills, and telehealth visits. The platform integrates seamlessly with major EHR systems, enabling healthcare organizations to boost patient involvement and satisfaction through a unified digital experience.
Pros
- Seamless integration with leading EHR systems like Epic and Cerner
- Robust mobile app with push notifications for appointments and results
- Strong HIPAA-compliant security and telehealth capabilities
Cons
- Occasional downtime and technical glitches reported by users
- Interface can feel cluttered for less tech-savvy patients
- Customer support responsiveness varies by provider organization
Best For
Large healthcare systems and hospitals seeking a scalable patient portal to enhance engagement across diverse patient populations.
Pricing
Provider subscription-based (custom quotes starting at $5-15 per patient/month); free for patients via their healthcare organization.
Oracle Health Patient Engagement
enterpriseIntegrated patient portal with HealtheLife for records access, reminders, and telehealth coordination.
AI-powered intelligent orchestration that automates personalized patient journeys across channels
Oracle Health Patient Engagement is a robust, enterprise-grade platform that empowers healthcare providers to connect with patients through digital portals, secure messaging, appointment scheduling, and personalized health content delivery. Integrated seamlessly with Oracle's electronic health record (EHR) systems, it leverages AI and analytics to drive proactive engagement, improve adherence, and enhance outcomes. Designed for large-scale health systems, it supports omnichannel communication including web, mobile, and telehealth.
Pros
- Deep integration with Oracle EHR for seamless data flow
- AI-driven personalization and predictive analytics for engagement
- Scalable omnichannel support for high-volume patient interactions
Cons
- Complex setup and customization requiring IT expertise
- High cost unsuitable for small practices
- Steeper learning curve for end-users compared to simpler tools
Best For
Large hospital networks and health systems needing enterprise-scale, EHR-integrated patient engagement.
Pricing
Custom enterprise licensing; typically $100K+ annually based on user volume and modules, with implementation fees.
athenahealth Patient Engagement
enterpriseAll-in-one platform for patient scheduling, reminders, payments, and portal access within athenaOne EHR.
Seamless, real-time synchronization between patient portal actions and EHR records for a unified care experience
athenahealth Patient Engagement is a cloud-based suite integrated into the athenaOne EHR platform, enabling secure patient-provider communication, online scheduling, and access to health records via a patient portal and mobile app. It facilitates automated reminders, telehealth visits, billing payments, and patient-reported outcomes to boost engagement and satisfaction. The solution leverages analytics for population health insights and personalized outreach, streamlining workflows for healthcare practices.
Pros
- Deep EHR integration for real-time data access and reduced errors
- Comprehensive tools including telehealth, secure messaging, and automated reminders
- Strong analytics for patient engagement metrics and outcomes
Cons
- High cost, especially for smaller practices without full athena suite
- Learning curve for customization and advanced features
- Less flexible as a standalone solution outside athenahealth ecosystem
Best For
Medium to large healthcare practices already using athenahealth EHR seeking an all-in-one patient engagement platform.
Pricing
Quote-based, typically $250-$450 per provider per month including core engagement tools, with add-ons for telehealth and analytics.
Solutionreach
specializedPatient communication tool for automated reminders, two-way texting, surveys, and reputation management.
AI-driven multi-channel appointment reminders that adapt to patient preferences for maximum engagement
Solutionreach is a comprehensive patient engagement platform tailored for healthcare providers, focusing on automating communications to enhance patient experiences and operational efficiency. It provides tools like multi-channel appointment reminders (text, email, voice), online scheduling, secure messaging, patient surveys, and reputation management features. The software integrates with major EHR systems to streamline workflows and reduce no-shows by up to 50%, making it a robust solution for practices aiming to boost retention and satisfaction.
Pros
- Multi-channel reminders effectively reduce no-shows
- Seamless EHR integrations for streamlined workflows
- Comprehensive patient portal and survey tools
Cons
- Higher pricing for smaller practices
- Occasional complexity in setup and customization
- Customer support response times can vary
Best For
Mid-sized to large healthcare practices seeking an all-in-one platform to automate patient communications and improve retention.
Pricing
Custom quotes starting around $299 per provider/month, with tiers based on practice size and features.
Luma Health
specializedAI-driven platform automating patient outreach, scheduling, intake forms, and virtual waiting rooms.
AI-powered Automation Engine that personalizes communications and predicts no-shows across the entire patient lifecycle
Luma Health is a patient engagement platform that automates key aspects of patient-provider interactions, including appointment reminders, self-scheduling, digital intake forms, and telehealth integration. It helps healthcare practices reduce no-shows by up to 40%, streamline front-office workflows, and gather patient feedback through surveys. With robust EHR integrations and analytics, it empowers providers to enhance patient satisfaction and operational efficiency.
Pros
- Highly effective automated reminders across SMS, email, and voice reduce no-shows significantly
- Seamless integrations with major EHRs like Epic and Cerner
- Comprehensive patient journey tools including waitlist management and digital check-in
Cons
- Pricing scales quickly for larger practices or advanced features
- Limited customization options for reporting and branding
- Customer support can have variable response times during peak periods
Best For
Mid-sized to enterprise healthcare practices aiming to automate patient outreach and minimize administrative burdens.
Pricing
Custom pricing based on practice size; typically starts at $149 per provider per month with a free trial available.
Phreesia
specializedPatient activation platform handling check-ins, payments, messaging, and engagement workflows at the point of care.
Integrated payment collection at intake, allowing practices to capture copays and balances upfront via mobile or kiosk
Phreesia is a patient engagement platform that digitizes front-office workflows, enabling online check-ins, secure payment collection, and electronic forms completion before visits. It integrates with major EHR systems like Epic and Cerner for seamless data exchange and offers tools for appointment reminders, no-show reduction, and patient communication. The platform also provides analytics to optimize operations and improve patient satisfaction in healthcare settings.
Pros
- Comprehensive digital intake and payment processing
- Strong EHR integrations and HIPAA compliance
- Analytics for operational insights and no-show reduction
Cons
- Custom pricing can be expensive for small practices
- Initial setup and training require time investment
- Limited advanced customization options
Best For
Mid-sized to large healthcare practices aiming to automate check-ins and boost revenue cycle management.
Pricing
Custom enterprise pricing based on practice size and volume; typically includes base subscription ($500+/month) plus per-patient or per-check-in fees.
Weave
specializedIntegrated communication suite for texts, calls, reviews, and patient scheduling automation.
Advanced two-way texting with automation that displays full patient history on incoming messages for personalized responses
Weave is an all-in-one patient communication platform tailored for healthcare practices like dental and medical offices, enabling seamless two-way texting, automated appointment reminders, online scheduling, and payment collection. It integrates with popular practice management systems to streamline patient engagement from initial contact to follow-up care. The platform also offers features like online forms, reviews management, and email/SMS marketing to boost patient retention and satisfaction.
Pros
- Comprehensive communication tools including two-way texting and call management
- Strong integrations with practice management software like Dentrix and Eaglesoft
- Responsive customer support and quick implementation
Cons
- Pricing can be steep for very small practices
- Limited advanced reporting and analytics compared to enterprise solutions
- Some users report occasional sync issues with third-party integrations
Best For
Small to mid-sized healthcare practices seeking an integrated communication platform to enhance patient interactions without complex setup.
Pricing
Custom pricing starts at around $499 per month per location, scaling with features and users; includes a setup fee.
Updox
specializedPatient engagement hub for secure messaging, e-fax, e-signatures, and telehealth integration.
Universal Fax replacement that digitizes and automates fax workflows securely within the patient engagement ecosystem
Updox is a comprehensive patient engagement platform designed for healthcare providers, offering secure texting, online forms, appointment reminders, and fax replacement to streamline communication. It integrates e-prescribing, payments, and telehealth features to reduce no-shows and administrative workload. The software emphasizes HIPAA-compliant tools that enhance patient satisfaction and practice efficiency across various medical settings.
Pros
- Robust HIPAA-compliant messaging and texting without needing patient phone numbers
- Seamless EHR integrations and all-in-one communication hub
- Effective tools for reducing no-shows via automated reminders and forms
Cons
- Pricing can be high for small practices with per-provider costs
- Steep initial setup and learning curve for full feature utilization
- Customer support response times can vary during peak periods
Best For
Small to mid-sized medical practices needing an integrated platform for secure patient communication and administrative automation.
Pricing
Custom pricing typically starts at $150-$300 per provider per month, with tiers based on features and volume; free trial available.
GetWell
enterpriseInteractive patient care system delivering education, surveys, and engagement across inpatient and outpatient settings.
Interactive Patient Care (IPC) platform that converts standard hospital TVs into customizable engagement touchpoints
GetWell provides an interactive patient engagement platform primarily for inpatient settings, transforming hospital room TVs and devices into personalized care hubs. Patients can access educational content, entertainment, room service ordering, pain management tools, and real-time communication with care teams. The solution integrates with EHR systems to deliver tailored experiences, aiming to improve patient satisfaction, adherence, and hospital efficiency.
Pros
- Proven to boost HCAHPS scores through interactive bedside experiences
- Deep EHR integrations for personalized content delivery
- Comprehensive analytics for patient outcomes and operations
Cons
- High upfront costs for hardware and implementation
- Primarily focused on inpatient, limited outpatient capabilities
- Staff training required for optimal use and customization
Best For
Mid-to-large hospitals seeking to enhance inpatient patient experience and satisfaction scores via bedside digital tools.
Pricing
Enterprise custom pricing, typically $50-150 per bed/month plus implementation fees; contact for quote.
Conclusion
After evaluating all tools, Epic MyChart emerges as the top choice, boasting a robust secure portal with medical records access, appointment scheduling, and direct provider messaging. FollowMyHealth and Oracle Health Patient Engagement, ranking second and third, offer strong alternatives—one with EHR agnosticism and personalized health content, the other with seamless integration and telehealth coordination—addressing diverse practice requirements. Collectively, these solutions reflect the growing focus on patient engagement as a cornerstone of modern care delivery.
Don’t miss out on enhancing patient experiences—explore Epic MyChart, the top tool here, to simplify records access, scheduling, and communication, and boost overall engagement.
Tools Reviewed
All tools were independently evaluated for this comparison