Quick Overview
- 1#1: Phreesia - Provides secure digital kiosks for patient intake, forms, insurance verification, and payments.
- 2#2: Relatient - Offers self-service PreCheck kiosks for patient check-in, e-forms, and payment processing.
- 3#3: WaitWell - Delivers touchscreen kiosks with check-in, real-time wait times, and text notifications for patients.
- 4#4: Eveia - Specializes in intuitive touchscreen kiosks for fast patient registration and check-in.
- 5#5: Q-nomy - Manages patient journeys with interactive kiosks for check-in, queuing, and flow optimization.
- 6#6: FastChart - Enables self-service kiosks for patient registration, co-pay collection, and document delivery.
- 7#7: OLO Health - Facilitates contactless check-in kiosks with wayfinding and patient engagement features.
- 8#8: Qmatic - Provides queue management kiosks tailored for efficient patient check-in and routing.
- 9#9: Solutionreach - Integrates kiosk-based check-in with patient reminders and communication tools.
- 10#10: Qless - Supports kiosk and mobile virtual queuing for streamlined patient check-ins and wait management.
Ranked based on robust feature sets (security, integration, and user experience), consistent performance, intuitive design, and long-term value for healthcare providers and patients alike.
Comparison Table
Patient check-in kiosks are reshaping healthcare operations, cutting wait times and boosting patient satisfaction, with leading software tools like Phreesia, Relatient, WaitWell, Eveia, and Q-nomy at the forefront. This comparison table outlines key features, integrations, and usability aspects of these platforms, guiding readers to select the right solution for their unique needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Phreesia Provides secure digital kiosks for patient intake, forms, insurance verification, and payments. | enterprise | 9.6/10 | 9.8/10 | 9.4/10 | 9.2/10 |
| 2 | Relatient Offers self-service PreCheck kiosks for patient check-in, e-forms, and payment processing. | enterprise | 9.2/10 | 9.5/10 | 8.8/10 | 9.0/10 |
| 3 | WaitWell Delivers touchscreen kiosks with check-in, real-time wait times, and text notifications for patients. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Eveia Specializes in intuitive touchscreen kiosks for fast patient registration and check-in. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 | Q-nomy Manages patient journeys with interactive kiosks for check-in, queuing, and flow optimization. | enterprise | 8.1/10 | 8.7/10 | 7.9/10 | 7.5/10 |
| 6 | FastChart Enables self-service kiosks for patient registration, co-pay collection, and document delivery. | specialized | 8.4/10 | 8.6/10 | 9.1/10 | 7.9/10 |
| 7 | OLO Health Facilitates contactless check-in kiosks with wayfinding and patient engagement features. | specialized | 8.2/10 | 8.5/10 | 9.0/10 | 7.5/10 |
| 8 | Qmatic Provides queue management kiosks tailored for efficient patient check-in and routing. | enterprise | 7.8/10 | 8.5/10 | 7.2/10 | 7.4/10 |
| 9 | Solutionreach Integrates kiosk-based check-in with patient reminders and communication tools. | enterprise | 8.1/10 | 8.4/10 | 8.2/10 | 7.9/10 |
| 10 | Qless Supports kiosk and mobile virtual queuing for streamlined patient check-ins and wait management. | specialized | 7.2/10 | 7.5/10 | 7.0/10 | 6.8/10 |
Provides secure digital kiosks for patient intake, forms, insurance verification, and payments.
Offers self-service PreCheck kiosks for patient check-in, e-forms, and payment processing.
Delivers touchscreen kiosks with check-in, real-time wait times, and text notifications for patients.
Specializes in intuitive touchscreen kiosks for fast patient registration and check-in.
Manages patient journeys with interactive kiosks for check-in, queuing, and flow optimization.
Enables self-service kiosks for patient registration, co-pay collection, and document delivery.
Facilitates contactless check-in kiosks with wayfinding and patient engagement features.
Provides queue management kiosks tailored for efficient patient check-in and routing.
Integrates kiosk-based check-in with patient reminders and communication tools.
Supports kiosk and mobile virtual queuing for streamlined patient check-ins and wait management.
Phreesia
enterpriseProvides secure digital kiosks for patient intake, forms, insurance verification, and payments.
Real-time insurance verification and payment guarantee, ensuring accurate billing and reimbursements directly from the kiosk
Phreesia is a comprehensive patient intake platform specializing in kiosk-based check-in solutions for healthcare providers, enabling self-service registration, form completion, insurance verification, and payments. Its touchscreen kiosks streamline front-office workflows, reduce wait times, and integrate seamlessly with major EHR systems like Epic and Cerner. The software also offers robust analytics, telehealth queuing, and patient communication tools to enhance the overall clinic experience.
Pros
- Seamless EHR integrations and real-time insurance eligibility checks
- HIPAA-compliant security with contactless payment options
- Customizable kiosks supporting multiple languages and accessibility features
Cons
- Higher per-transaction costs for low-volume practices
- Initial setup requires IT involvement for integrations
- Hardware dependencies can add to upfront expenses
Best For
Mid-to-large healthcare practices and hospitals needing scalable, feature-rich kiosk check-in to optimize patient flow and revenue cycle management.
Pricing
Transaction-based pricing at ~$2-3 per check-in, with volume discounts and custom enterprise plans including hardware leasing.
Relatient
enterpriseOffers self-service PreCheck kiosks for patient check-in, e-forms, and payment processing.
AI-powered document capture and verification for IDs and insurance cards directly at the kiosk
Relatient is a leading patient engagement platform featuring advanced kiosk software for self-service check-in in healthcare settings. It enables patients to scan IDs, complete digital intake forms, verify insurance, make payments, and join virtual queues via intuitive touch-screen kiosks. The solution integrates seamlessly with major EHR systems like Epic and Cerner, reducing front desk workload and enhancing clinic efficiency. Additional features include real-time notifications and contactless options for improved patient experience.
Pros
- Seamless EHR integrations minimize data entry errors
- Contactless check-in with ID and insurance capture speeds up processes
- Robust analytics and queue management optimize clinic flow
Cons
- Pricing can be steep for small practices
- Initial setup requires IT support and compatible hardware
- Customization options limited without vendor assistance
Best For
Mid-to-large healthcare practices seeking scalable, integrated kiosk solutions to streamline patient intake and reduce staff workload.
Pricing
Custom quote-based pricing; typically $200-$500 per kiosk/month depending on features, users, and integrations (contact for demo).
WaitWell
specializedDelivers touchscreen kiosks with check-in, real-time wait times, and text notifications for patients.
Dynamic queue visualization with live wait times displayed on kiosks and sent via text alerts
WaitWell is a patient check-in kiosk software designed to automate front desk operations in healthcare settings. It enables self-service kiosks where patients can check in, complete digital forms, make payments, and view real-time queue status and estimated wait times. The platform integrates with EHR/EMR systems and sends SMS notifications to reduce wait room congestion and improve patient satisfaction.
Pros
- Intuitive self-service kiosks reduce staff workload significantly
- Real-time notifications and queue management enhance patient experience
- HIPAA-compliant with robust EHR integrations
Cons
- Custom pricing lacks upfront transparency
- Hardware requirements add to initial costs
- Setup and customization can be time-intensive
Best For
Mid-sized clinics and medical practices with high patient volume seeking efficient kiosk-based check-in solutions.
Pricing
Custom quote-based pricing, typically starting at $199/month per kiosk plus setup fees and add-ons for integrations.
Eveia
specializedSpecializes in intuitive touchscreen kiosks for fast patient registration and check-in.
AI-driven dynamic forms that auto-populate patient data from EHR for faster check-ins
Eveia is a comprehensive patient engagement platform specializing in self-service check-in kiosks for healthcare providers, allowing patients to complete intake forms, verify insurance, make payments, and join virtual queues independently. It streamlines front desk operations by integrating with major EHR systems like Epic and Cerner, while providing real-time notifications and contactless check-in options. Designed for clinics and hospitals, Eveia enhances patient experience with customizable interfaces and analytics on check-in trends.
Pros
- Seamless EHR integrations reduce data entry errors
- Contactless check-in improves hygiene and speed
- Real-time waitlist management and notifications enhance patient satisfaction
Cons
- Pricing can be steep for small practices
- Customization requires initial setup time
- Advanced reporting features are limited in basic plans
Best For
Mid-sized clinics and hospitals seeking efficient, scalable patient intake automation.
Pricing
Starts at $299/month per kiosk with tiered plans up to enterprise custom pricing.
Q-nomy
enterpriseManages patient journeys with interactive kiosks for check-in, queuing, and flow optimization.
Queue Intelligence engine that dynamically optimizes patient flow and predicts wait times across channels
Q-nomy provides a comprehensive customer journey management platform with Q-Checkin kiosks tailored for patient self-service in healthcare settings. Patients can confirm appointments, complete intake forms, make payments, and receive virtual queuing instructions via intuitive touch-screen interfaces. The solution integrates with EHR systems and offers real-time queue management to streamline clinic workflows and reduce wait times.
Pros
- Strong EHR/EMR integrations for seamless data sync
- Customizable kiosk interfaces with multi-language support
- Real-time queue analytics and patient notifications
Cons
- Enterprise pricing may overwhelm small practices
- Initial setup requires IT expertise
- Full features best leveraged with broader Q-nomy suite
Best For
Mid-to-large healthcare facilities needing integrated queue management alongside check-in kiosks.
Pricing
Custom quote-based pricing; typically starts at several thousand dollars annually depending on scale and features.
FastChart
specializedEnables self-service kiosks for patient registration, co-pay collection, and document delivery.
SMS-based virtual queue management that texts patients when it's their turn
FastChart is a touchscreen-based patient check-in kiosk software that enables self-service registration, form completion, insurance verification, and payment processing at healthcare facilities. It integrates with major EHR and practice management systems like Epic, Cerner, and Athenahealth to streamline workflows and reduce front-desk workload. The solution also features virtual queue management with SMS notifications, allowing patients to wait comfortably until called.
Pros
- Highly intuitive touchscreen interface for patients of all ages
- Robust integrations with popular EHR/PM systems
- Contactless check-in and SMS queue notifications reduce wait times
Cons
- Pricing can be steep for small practices
- Limited advanced analytics and reporting
- Hardware setup may require additional IT support
Best For
Mid-sized clinics and hospitals seeking reliable, user-friendly kiosks to automate check-ins and improve patient flow.
Pricing
Custom quotes starting around $150-$350 per kiosk/month, plus hardware and setup fees.
OLO Health
specializedFacilitates contactless check-in kiosks with wayfinding and patient engagement features.
Real-time EHR integration for automatic patient record updates during check-in
OLO Health provides self-service kiosk software tailored for healthcare providers, enabling patients to check in independently via touchscreen interfaces. The platform handles intake forms, payments, insurance verification, and queue management, all while maintaining HIPAA compliance. It integrates with popular EHR and practice management systems to streamline front-desk operations and reduce wait times.
Pros
- HIPAA-compliant security for sensitive patient data
- Seamless integration with EHR systems like Epic and Cerner
- Intuitive touchscreen interface reduces patient confusion
Cons
- Pricing requires custom quotes, lacking transparency
- Hardware kiosks sold separately, increasing upfront costs
- Advanced customizations may need professional services
Best For
Mid-sized clinics and hospitals aiming to automate patient check-in and minimize front-desk staffing needs.
Pricing
Quote-based pricing starting around $200-500 per kiosk/month, plus hardware costs; scales with features and locations.
Qmatic
enterpriseProvides queue management kiosks tailored for efficient patient check-in and routing.
Orchestra platform for unified customer journey management across kiosks, mobile, and staff tools
Qmatic offers a comprehensive queue management and self-service kiosk platform tailored for patient check-in in healthcare environments. Its kiosks enable patients to check in, book or confirm appointments, complete digital forms, and join virtual queues without staff intervention. The solution integrates with EHR systems and provides real-time analytics to optimize patient flow and reduce wait times.
Pros
- Robust integrations with EHR and hospital management systems
- Advanced queue management with virtual queuing and notifications
- Scalable for high-volume environments with strong analytics
Cons
- Complex setup and customization requiring IT expertise
- Higher cost suitable mainly for larger organizations
- Interface can feel enterprise-heavy for smaller clinics
Best For
Large hospitals and multi-site healthcare networks seeking enterprise-grade queue orchestration and patient flow optimization.
Pricing
Custom enterprise pricing, typically starting at $5,000+ per kiosk annually with subscription models based on volume and features.
Solutionreach
enterpriseIntegrates kiosk-based check-in with patient reminders and communication tools.
Integrated two-way texting for real-time appointment confirmations and wait-time updates directly from the kiosk
Solutionreach offers a robust patient check-in kiosk solution designed for healthcare providers, featuring touchscreen kiosks that allow patients to self-check-in, update demographics and insurance information, complete digital forms, and make co-payments. Integrated with its comprehensive patient engagement platform, it supports real-time notifications via two-way texting and video messaging to reduce wait times and streamline front-office workflows. The software emphasizes touchless options and customization to fit various practice sizes, enhancing patient satisfaction and operational efficiency.
Pros
- Seamless integration with major EHR/PMS systems like Epic and Cerner
- Touchless check-in with two-way SMS notifications and digital forms
- Customizable kiosk interface with payment processing capabilities
Cons
- Higher pricing suitable mainly for mid-to-large practices
- Initial setup and customization require technical support
- Limited advanced analytics compared to kiosk specialists
Best For
Mid-sized to large healthcare practices needing an integrated patient engagement and check-in solution.
Pricing
Custom quote-based pricing, typically $250-$500 per provider/month plus one-time kiosk hardware costs.
Qless
specializedSupports kiosk and mobile virtual queuing for streamlined patient check-ins and wait management.
Branching queues that dynamically route patients to specific services from a single kiosk
Qless is a versatile queue management platform that includes self-service kiosk solutions tailored for patient check-ins in healthcare environments. Patients can check in via touchscreen kiosks, receive real-time wait time estimates, and opt for virtual queuing with SMS notifications to avoid physical lines. It integrates basic workflow automation and analytics to optimize clinic operations and reduce congestion.
Pros
- Effective virtual queuing reduces wait room crowding
- Real-time SMS notifications improve patient experience
- Robust analytics for queue performance insights
Cons
- Limited native integrations with major EMR systems
- Pricing scales quickly for multi-location setups
- Kiosk customization requires technical setup
Best For
Mid-sized healthcare practices seeking virtual queue management to streamline patient flow without full appointment scheduling.
Pricing
Starts at $199/month per queue/location; custom enterprise pricing available.
Conclusion
The reviewed patient check-in kiosk software tools all streamline processes, with Phreesia emerging as the top choice for its seamless integration of intake, insurance verification, and payment features. Relatient and WaitWell follow closely, offering reliable self-service and real-time wait management respectively, making them strong alternatives for varying needs. Together, these tools enhance patient experiences and simplify workflows.
If you aim to elevate patient check-in efficiency, Phreesia’s robust solution is a standout—consider exploring it to optimize your process.
Tools Reviewed
All tools were independently evaluated for this comparison