Quick Overview
- 1#1: Five9 - Cloud contact center platform with predictive dialing for high-volume outbound campaigns.
- 2#2: Convoso - AI-powered outbound dialer focused on compliance, speed-to-answer, and TCPA adherence.
- 3#3: Outreach - Sales engagement platform automating outbound calls within personalized sequences.
- 4#4: Salesloft - Revenue orchestration tool with integrated calling cadences for outbound sales teams.
- 5#5: Kixie - CRM-integrated power dialer that automates outbound calls and local presence.
- 6#6: PhoneBurner - High-speed outbound dialer that skips voicemails and boosts connect rates for sales.
- 7#7: Talkdesk - AI-driven contact center software supporting progressive and predictive outbound dialing.
- 8#8: Dialpad - AI-powered cloud phone system enhancing outbound sales with real-time coaching.
- 9#9: AI rcall - Cloud phone system designed for sales teams with power dialing and CRM sync.
- 10#10: RingCentral - Unified communications platform offering reliable outbound calling and team collaboration.
These tools were selected based on rigorous evaluation of key factors including dialing efficiency (predictive, progressive, power), AI and automation capabilities, compliance readiness (TCPA, GDPR), CRM integration, ease of use, and overall value, ensuring they meet the demands of today’s outbound sales and contact center environments.
Comparison Table
Outbound call software is a vital tool for sales teams, enhancing communication efficiency and lead engagement. This comparison table details key options—such as Five9, Convoso, Outreach, Salesloft, Kixie, and more—exploring features, usability, and integration to help readers find the right fit for their team's goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud contact center platform with predictive dialing for high-volume outbound campaigns. | enterprise | 9.5/10 | 9.8/10 | 8.4/10 | 8.7/10 |
| 2 | Convoso AI-powered outbound dialer focused on compliance, speed-to-answer, and TCPA adherence. | specialized | 9.2/10 | 9.6/10 | 8.7/10 | 8.5/10 |
| 3 | Outreach Sales engagement platform automating outbound calls within personalized sequences. | specialized | 8.7/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 4 | Salesloft Revenue orchestration tool with integrated calling cadences for outbound sales teams. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 7.9/10 |
| 5 | Kixie CRM-integrated power dialer that automates outbound calls and local presence. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 6 | PhoneBurner High-speed outbound dialer that skips voicemails and boosts connect rates for sales. | specialized | 8.2/10 | 8.5/10 | 8.7/10 | 7.4/10 |
| 7 | Talkdesk AI-driven contact center software supporting progressive and predictive outbound dialing. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 7.5/10 |
| 8 | Dialpad AI-powered cloud phone system enhancing outbound sales with real-time coaching. | enterprise | 8.4/10 | 8.7/10 | 8.9/10 | 7.9/10 |
| 9 | AI rcall Cloud phone system designed for sales teams with power dialing and CRM sync. | enterprise | 8.4/10 | 8.5/10 | 9.2/10 | 7.8/10 |
| 10 | RingCentral Unified communications platform offering reliable outbound calling and team collaboration. | enterprise | 7.6/10 | 8.1/10 | 7.2/10 | 7.0/10 |
Cloud contact center platform with predictive dialing for high-volume outbound campaigns.
AI-powered outbound dialer focused on compliance, speed-to-answer, and TCPA adherence.
Sales engagement platform automating outbound calls within personalized sequences.
Revenue orchestration tool with integrated calling cadences for outbound sales teams.
CRM-integrated power dialer that automates outbound calls and local presence.
High-speed outbound dialer that skips voicemails and boosts connect rates for sales.
AI-driven contact center software supporting progressive and predictive outbound dialing.
AI-powered cloud phone system enhancing outbound sales with real-time coaching.
Cloud phone system designed for sales teams with power dialing and CRM sync.
Unified communications platform offering reliable outbound calling and team collaboration.
Five9
enterpriseCloud contact center platform with predictive dialing for high-volume outbound campaigns.
AI-powered Predictive Dialer that dynamically adjusts to agent performance and abandon rates for optimal connect rates
Five9 is a leading cloud-based contact center platform renowned for its robust outbound calling capabilities, including predictive, preview, power, and progressive dialing modes to maximize agent efficiency. It integrates seamlessly with CRMs like Salesforce and offers AI-driven features such as intelligent call routing and real-time analytics for high-volume outbound campaigns. Designed for scalability, it supports compliance with regulations like TCPA and DNC through automated scrubbing and recording.
Pros
- Advanced predictive dialing with AI optimization for minimal agent wait times
- Comprehensive compliance tools including DNC scrubbing and TCPA adherence
- Extensive integrations with 300+ CRMs and applications for seamless workflows
Cons
- High cost suitable mainly for enterprises
- Steep learning curve for advanced customizations
- Occasional reports of setup complexity for smaller teams
Best For
Large-scale sales and telemarketing teams handling high-volume outbound calls requiring enterprise-grade scalability and compliance.
Pricing
Custom quote-based pricing starting at around $165 per agent per month, scaling with features and volume; includes pay-as-you-go options.
Convoso
specializedAI-powered outbound dialer focused on compliance, speed-to-answer, and TCPA adherence.
AI Conversation Intelligence with real-time agent assist and automated quality scoring
Convoso is a cloud-based contact center platform specializing in outbound calling, featuring advanced predictive, power, and preview dialers to achieve high connect rates up to 400% improvements. It integrates AI-driven conversation intelligence for real-time coaching, sentiment analysis, and call scoring, alongside robust TCPA compliance tools like DNC scrubbing and consent management. The software supports multichannel outreach via voice, SMS, email, and webchat, making it suitable for sales, collections, and telemarketing operations.
Pros
- Highly effective predictive dialing with machine learning for optimal connect rates
- Strong compliance suite including automated DNC scrubbing and litigation protection
- AI conversation intelligence providing real-time agent coaching and insights
Cons
- Pricing is premium and may be steep for small teams
- Initial setup and customization can require technical expertise
- Reporting dashboards lack some advanced customization options
Best For
High-volume outbound sales, collections, and telemarketing teams prioritizing compliance and AI-enhanced efficiency.
Pricing
Custom quote-based pricing; typically starts at $0.08-$0.12 per minute or $125+ per user/month for enterprise plans.
Outreach
specializedSales engagement platform automating outbound calls within personalized sequences.
Multi-channel sales sequences that automate and blend outbound calls with email, SMS, and tasks for personalized prospecting at scale
Outreach is a comprehensive sales engagement platform that supports outbound calling through features like power dialing, local presence, call recording, and voicemail drops. It integrates calls seamlessly into multi-channel sequences alongside email, SMS, and LinkedIn tasks for efficient prospecting. The tool provides advanced analytics, conversation intelligence, and coaching tools to optimize outbound call performance and team productivity.
Pros
- Seamless multi-channel sequences combining calls with email and tasks
- Advanced dialer with voicemail drop, local presence, and call analytics
- AI-powered conversation intelligence for call coaching and insights
Cons
- High cost with custom enterprise pricing
- Steep learning curve and complex setup
- Overkill for teams needing only basic outbound dialing
Best For
Mid-to-large sales teams seeking an integrated platform for high-volume outbound calling within full sales sequences.
Pricing
Custom quote-based pricing; typically starts at $100+/user/month for base plans, scaling to $200+ for enterprise features.
Salesloft
specializedRevenue orchestration tool with integrated calling cadences for outbound sales teams.
Conversation Intelligence with real-time call coaching and automated insights
Salesloft is a comprehensive sales engagement platform that supports outbound calling through its intelligent dialer, featuring local presence, click-to-call, and power dialing for efficient prospect outreach. It integrates calls into automated multi-channel cadences, combining them with emails, LinkedIn tasks, and reminders to streamline sales workflows. The platform also provides conversation intelligence with call recording, transcription, and AI-driven insights for performance coaching and deal analysis.
Pros
- Powerful dialer with local presence and call recording for effective outbound campaigns
- AI conversation intelligence offering real-time coaching and analytics
- Deep integrations with CRMs like Salesforce for seamless data sync
Cons
- Enterprise-level pricing can be prohibitive for small teams
- Steep learning curve due to extensive features
- Less specialized for pure high-volume cold calling compared to dedicated dialers
Best For
Mid-market to enterprise sales teams needing an all-in-one platform for outbound calls within full sales cadences.
Pricing
Custom pricing with tiers starting at ~$125/user/month (billed annually); higher plans for advanced features and support.
Kixie
specializedCRM-integrated power dialer that automates outbound calls and local presence.
CRM overlay dialer that launches calls instantly from any CRM record without app switching
Kixie is a sales acceleration platform specializing in outbound calling, enabling reps to make calls directly from CRM interfaces like Salesforce and HubSpot with one-click dialing. It features power dialing, local presence caller ID, voicemail drops, SMS messaging, and call recording with AI transcription to boost connect rates and efficiency. Designed for high-volume outbound sales, it automates repetitive tasks and provides real-time coaching tools.
Pros
- Seamless CRM integrations for click-to-call without leaving the browser
- Local presence and power dialing increase answer rates significantly
- Voicemail drop and integrated SMS streamline follow-ups
Cons
- Full features require higher pricing tiers
- Initial setup and CRM syncing can be complex
- Additional costs for phone numbers and international calling
Best For
Outbound sales teams and SDRs relying on CRM-heavy workflows for high-volume prospecting.
Pricing
Starts at $35/user/month (Professional, billed annually), $55/user/month (Integrated), $95/user/month (Enterprise); phone numbers extra at $1-5/month each.
PhoneBurner
specializedHigh-speed outbound dialer that skips voicemails and boosts connect rates for sales.
The core 'PhoneBurner' dialer that eliminates dialing lag and automatically advances to the next lead
PhoneBurner is a power dialer software optimized for outbound sales calling, enabling reps to make up to 4x more calls per day by automatically dialing the next number upon call completion or voicemail detection. It includes features like voicemail drops, local caller ID presence, and call recording to boost connect rates and efficiency. The platform integrates with popular CRMs and focuses on compliance-friendly high-volume dialing without predictive dialing pitfalls.
Pros
- Drastically increases outbound call volume with seamless auto-dialing
- Effective voicemail drop and local presence for higher connects
- Strong CRM integrations and straightforward setup
Cons
- Premium pricing may not suit small teams or budgets
- Lacks robust inbound call handling features
- Desktop-centric with limited mobile optimization
Best For
High-volume outbound sales teams and SDRs seeking maximum dial efficiency without complex predictive dialing.
Pricing
Starts at $149/user/month (billed annually); higher tiers up to $219/user/month with added features.
Talkdesk
enterpriseAI-driven contact center software supporting progressive and predictive outbound dialing.
AI-Powered Predictive Dialer that dynamically adjusts pacing to maximize live connections while ensuring TCPA compliance
Talkdesk is a cloud-based contact center platform that provides robust outbound calling capabilities through predictive, progressive, and preview dialing modes, enabling sales teams to efficiently reach prospects at scale. It incorporates AI-driven features like call scoring, intelligent routing, and automated dispositions to optimize agent productivity and compliance. The platform integrates seamlessly with CRMs and offers real-time analytics for performance monitoring in high-volume outbound campaigns.
Pros
- Advanced dialing algorithms (predictive, power, preview) for high connect rates
- AI-powered automation and insights for call optimization
- Strong integrations with Salesforce, Zendesk, and other CRMs
Cons
- High cost, especially for smaller teams
- Steep learning curve for full customization
- Overkill for low-volume outbound needs
Best For
Mid-to-large sales teams requiring scalable, compliant high-volume outbound calling with AI enhancements.
Pricing
Custom enterprise pricing; starts around $75/user/month for core plans, scaling up with advanced features and volume.
Dialpad
enterpriseAI-powered cloud phone system enhancing outbound sales with real-time coaching.
AI Live Coach – provides real-time, personalized guidance and prompts during outbound calls
Dialpad is a cloud-based unified communications platform with robust outbound calling features, including power dialing, preview dialing, and AI-powered tools for sales teams. It leverages AI for real-time call coaching, transcription, and sentiment analysis to enhance outbound campaigns. The software integrates seamlessly with CRMs like Salesforce and HubSpot, providing detailed analytics and automated workflows for efficient prospecting.
Pros
- AI-powered real-time coaching and transcription for live call improvements
- Strong CRM integrations and customizable dialer modes (power, preview)
- High-quality call recording with sentiment analysis and reporting
Cons
- Higher pricing tiers required for full outbound AI features
- Occasional reports of call quality issues in high-volume usage
- Limited advanced predictive dialing compared to sales-specific tools
Best For
Mid-sized sales teams seeking AI-enhanced outbound calling with deep CRM integration for coaching and analytics.
Pricing
Standard at $15/user/mo (basic calling), Pro at $25/user/mo (AI features), Enterprise custom pricing.
AI rcall
enterpriseCloud phone system designed for sales teams with power dialing and CRM sync.
Deep CRM computer telephony integration (CTI) that automatically logs calls and updates records during outbound sessions
AI rcall is a cloud-based VoIP phone system tailored for sales and support teams, offering robust outbound calling capabilities including power dialing, click-to-call, and local presence numbers. It excels in integrating with CRMs like Salesforce, HubSpot, and Pipedrive, allowing seamless data sync and workflow automation for outbound campaigns. The platform provides call recording, real-time analytics, and coaching tools to optimize outbound performance and agent productivity.
Pros
- Seamless integrations with major CRMs and business tools
- Intuitive browser-based interface with quick setup
- Reliable call quality and mobile app support
Cons
- Pricing is relatively high for small teams
- Lacks advanced predictive or predictive dialing options
- Reporting and analytics lack deep customization
Best For
Growing sales teams needing a user-friendly phone system with strong CRM integrations for efficient outbound calling.
Pricing
Starts at $30/user/month (Essentials, billed annually), $50/user/month (Professional), and custom Enterprise plans.
RingCentral
enterpriseUnified communications platform offering reliable outbound calling and team collaboration.
AI-driven conversation intelligence with real-time coaching and automated call summaries tailored for outbound sales calls
RingCentral is a comprehensive cloud-based unified communications platform that provides robust VoIP telephony for outbound calling, including features like click-to-dial, power dialing, and local presence numbers to enhance connect rates. It integrates seamlessly with CRM systems such as Salesforce and HubSpot, enabling sales teams to log calls and manage leads directly within their workflows. While not a dedicated dialer, it supports scalable outbound campaigns with high call quality and compliance tools like TCPA adherence. Overall, it's suited for businesses needing integrated phone systems beyond pure cold calling.
Pros
- Reliable high-quality VoIP with global reach and local presence dialing
- Deep integrations with CRMs and sales tools for streamlined workflows
- Scalable for mid-sized teams with AI-powered call analytics and coaching
Cons
- Higher pricing compared to dedicated outbound dialers
- Limited advanced dialing modes like predictive dialing in standard plans
- Steeper learning curve for full feature utilization and admin setup
Best For
Mid-market sales teams needing an all-in-one communications platform with solid outbound calling integrated into CRM workflows.
Pricing
Core plan starts at $20/user/month; Advanced at $25/user/month; Ultra at $35/user/month (billed annually, minimum 2-5 users depending on plan).
Conclusion
The reviewed outbound call software varied widely in focus, but Five9 emerged as the top choice, standing out for its cloud-based scalability and strong predictive dialing for high-volume campaigns. Convoso impressed with its AI-driven compliance and speed-to-answer, making it a prime pick for teams prioritizing TCPA adherence, while Outreach excelled in automating personalized sales sequences. Each tool offers unique value, but Five9 leads with comprehensive capabilities that cater to diverse needs.
Ready to elevate your outbound efforts? Try Five9 today to unlock its powerful features and stay ahead in your sales strategies.
Tools Reviewed
All tools were independently evaluated for this comparison