Quick Overview
- 1#1: Five9 - Cloud-based contact center platform with predictive dialing, power dialing, and CRM integrations optimized for high-volume outbound campaigns.
- 2#2: Convoso - AI-driven outbound call center software featuring predictive dialing, TCPA compliance, and real-time analytics for sales teams.
- 3#3: Revenue.io - Revenue acceleration platform with conversational AI, predictive dialing, and engagement tools for outbound sales acceleration.
- 4#4: Talkdesk - AI-powered cloud contact center solution supporting outbound campaigns with intelligent routing and performance insights.
- 5#5: Genesys Cloud CX - Omnichannel contact center platform with advanced outbound dialing, workforce management, and deep CRM integrations.
- 6#6: NICE CXone - Comprehensive CX platform offering predictive outbound dialing, speech analytics, and compliance automation for call centers.
- 7#7: RingCentral Contact Center - Unified communications platform with contact center features including progressive dialing and sales engagement tools.
- 8#8: 8x8 Contact Center - Cloud contact center solution providing outbound campaign management, AI analytics, and global calling capabilities.
- 9#9: PhoneBurner - Power dialer software designed for sales teams to make more outbound calls with voicemail drop and CRM sync.
- 10#10: Kixie - Integrated sales dialer with power calling, SMS, and email automation for efficient outbound prospecting.
Tools were selected and ranked based on critical factors including advanced dialing functionalities, regulatory compliance (e.g., TCPA), CRM integration strength, usability, and overall value, ensuring they deliver measurable impact for outbound prospecting and sales operations.
Comparison Table
Outbound call centre software is essential for optimizing customer interactions and scaling business outreach. This comparison table examines tools like Five9, Convoso, Revenue.io, Talkdesk, Genesys Cloud CX, and more, breaking down key features, performance, and unique capabilities to help users identify the best fit for their needs. Readers will discover how each tool stacks up in critical areas to make informed decisions.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud-based contact center platform with predictive dialing, power dialing, and CRM integrations optimized for high-volume outbound campaigns. | enterprise | 9.5/10 | 9.8/10 | 8.7/10 | 8.4/10 |
| 2 | Convoso AI-driven outbound call center software featuring predictive dialing, TCPA compliance, and real-time analytics for sales teams. | specialized | 9.2/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | Revenue.io Revenue acceleration platform with conversational AI, predictive dialing, and engagement tools for outbound sales acceleration. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 4 | Talkdesk AI-powered cloud contact center solution supporting outbound campaigns with intelligent routing and performance insights. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 5 | Genesys Cloud CX Omnichannel contact center platform with advanced outbound dialing, workforce management, and deep CRM integrations. | enterprise | 8.5/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 6 | NICE CXone Comprehensive CX platform offering predictive outbound dialing, speech analytics, and compliance automation for call centers. | enterprise | 8.4/10 | 9.2/10 | 7.5/10 | 8.0/10 |
| 7 | RingCentral Contact Center Unified communications platform with contact center features including progressive dialing and sales engagement tools. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 8 | 8x8 Contact Center Cloud contact center solution providing outbound campaign management, AI analytics, and global calling capabilities. | enterprise | 8.4/10 | 8.7/10 | 8.2/10 | 8.0/10 |
| 9 | PhoneBurner Power dialer software designed for sales teams to make more outbound calls with voicemail drop and CRM sync. | specialized | 8.2/10 | 8.4/10 | 8.8/10 | 7.6/10 |
| 10 | Kixie Integrated sales dialer with power calling, SMS, and email automation for efficient outbound prospecting. | specialized | 8.2/10 | 8.5/10 | 8.8/10 | 7.7/10 |
Cloud-based contact center platform with predictive dialing, power dialing, and CRM integrations optimized for high-volume outbound campaigns.
AI-driven outbound call center software featuring predictive dialing, TCPA compliance, and real-time analytics for sales teams.
Revenue acceleration platform with conversational AI, predictive dialing, and engagement tools for outbound sales acceleration.
AI-powered cloud contact center solution supporting outbound campaigns with intelligent routing and performance insights.
Omnichannel contact center platform with advanced outbound dialing, workforce management, and deep CRM integrations.
Comprehensive CX platform offering predictive outbound dialing, speech analytics, and compliance automation for call centers.
Unified communications platform with contact center features including progressive dialing and sales engagement tools.
Cloud contact center solution providing outbound campaign management, AI analytics, and global calling capabilities.
Power dialer software designed for sales teams to make more outbound calls with voicemail drop and CRM sync.
Integrated sales dialer with power calling, SMS, and email automation for efficient outbound prospecting.
Five9
enterpriseCloud-based contact center platform with predictive dialing, power dialing, and CRM integrations optimized for high-volume outbound campaigns.
AI-powered Predictive Dialer with machine learning that dynamically adjusts pacing to optimize agent talk time and minimize compliance risks
Five9 is a leading cloud-based contact center platform designed for high-volume outbound calling operations, offering predictive, power, progressive, and preview dialing modes to maximize agent efficiency and connect rates. It includes AI-driven intelligent virtual agents, real-time analytics, and comprehensive compliance tools like TCPA and DNC management to ensure regulatory adherence. The platform scales seamlessly for enterprises, integrating with over 400 CRMs and business tools for streamlined workflows.
Pros
- Advanced AI-optimized predictive dialing for superior connect rates
- Extensive CRM integrations and robust compliance suite
- Scalable cloud architecture with real-time reporting and analytics
Cons
- Higher cost structure compared to basic dialers
- Steeper learning curve for advanced customizations
- Custom pricing requires sales consultation
Best For
Enterprise-level outbound call centers handling high volumes with strict compliance needs.
Pricing
Custom quote-based pricing starting at approximately $149 per agent/month, scaling with features and volume.
Convoso
specializedAI-driven outbound call center software featuring predictive dialing, TCPA compliance, and real-time analytics for sales teams.
AI-Powered Predictive Dialer with real-time optimization for 400%+ connect rate improvements
Convoso is a cloud-based contact center platform specializing in high-volume outbound calling for sales, collections, and lead generation. It leverages AI-powered predictive dialing to achieve up to 4x higher connect rates, with advanced features like dynamic scripting, SMS integration, and real-time compliance monitoring. The software ensures TCPA and FCC compliance through tools like DNC scrubbing, consent vaults, and STIR/SHAKEN support, while offering seamless CRM integrations and detailed analytics.
Pros
- AI-driven predictive dialing maximizes agent efficiency and connect rates
- Robust compliance suite reduces regulatory risks significantly
- Scalable for enterprises with multichannel support (voice, SMS, email)
Cons
- Steep learning curve for advanced configurations
- Pricing favors larger operations, less ideal for small teams
- Limited native inbound calling capabilities
Best For
High-volume outbound sales, collections, or political campaigns needing top-tier compliance and dialing efficiency.
Pricing
Custom enterprise pricing; typically usage-based at $0.04-$0.10 per minute or $99+ per agent/month—contact sales for quotes.
Revenue.io
specializedRevenue acceleration platform with conversational AI, predictive dialing, and engagement tools for outbound sales acceleration.
AI Revenue Coach providing real-time, personalized guidance during live calls to improve rep performance instantly
Revenue.io is a sales engagement platform optimized for outbound call centers, offering a high-performance power dialer, local presence dialing, and multi-channel outreach including calls, emails, and LinkedIn. It leverages AI-driven conversation intelligence to provide real-time coaching, call scoring, and performance analytics, helping teams maximize connect rates and conversions. With deep integrations into CRMs like Salesforce and HubSpot, it streamlines workflows for sales reps and managers focused on high-volume prospecting.
Pros
- Powerful AI conversation intelligence with real-time coaching and call insights
- High-efficiency power dialer with local presence and predictive features for better connect rates
- Seamless CRM integrations and robust reporting for data-driven outbound strategies
Cons
- Pricing is on the higher end, better suited for mid-to-large teams
- Advanced AI features have a learning curve for new users
- Limited native support for inbound call handling compared to pure contact center platforms
Best For
Mid-sized outbound sales teams and call centers prioritizing AI-enhanced prospecting and high-volume dialing with CRM-heavy workflows.
Pricing
Custom pricing starting at around $125/user/month for core plans, scaling to $200+ for enterprise features; annual contracts recommended for discounts.
Talkdesk
enterpriseAI-powered cloud contact center solution supporting outbound campaigns with intelligent routing and performance insights.
AI-optimized Predictive Dialer that dynamically adjusts pacing in real-time to achieve up to 300% higher connect rates while ensuring TCPA compliance
Talkdesk is a cloud-based contact center platform specializing in AI-powered outbound calling solutions, featuring predictive, power, and preview dialers to boost agent efficiency and connect rates. It integrates seamlessly with CRMs like Salesforce and provides real-time analytics, call scripting, and compliance management for outbound campaigns. Ideal for scaling outbound operations, it combines omnichannel support with advanced automation to handle high-volume calling while minimizing regulatory risks.
Pros
- Advanced AI-driven dialers (predictive, power, preview) that maximize connect rates and reduce agent idle time
- Deep CRM integrations and real-time analytics for personalized outbound campaigns
- Built-in compliance tools like DNC scrubbing and call recording
Cons
- Pricing can be steep for small teams or low-volume operations
- Initial setup and customization require technical expertise
- Occasional performance lags during peak outbound volumes
Best For
Mid-sized to enterprise outbound call centers running high-volume sales, collections, or telemarketing campaigns that need scalable AI dialing.
Pricing
Starts at $75/user/month (billed annually) for core plans; custom enterprise pricing from $100+/user/month with advanced outbound features.
Genesys Cloud CX
enterpriseOmnichannel contact center platform with advanced outbound dialing, workforce management, and deep CRM integrations.
AI-optimized predictive dialing that dynamically adjusts in real-time to maximize live connections while minimizing compliance risks
Genesys Cloud CX is a robust cloud-based contact center platform designed for high-volume outbound calling operations, offering predictive, progressive, and preview dialing modes to maximize agent productivity and connect rates. It integrates AI-driven analytics, real-time monitoring, and compliance tools like DNC scrubbing to ensure regulatory adherence. The platform supports seamless blending of inbound and outbound campaigns, with extensive CRM integrations for personalized outreach.
Pros
- Advanced AI-powered predictive dialing for optimal connect rates and agent utilization
- Comprehensive compliance and reporting features including DNC management
- Scalable architecture with strong integrations for CRM and workforce management
Cons
- Enterprise-level pricing may be prohibitive for small teams
- Steep learning curve for configuring complex campaigns
- Customization requires technical expertise or professional services
Best For
Large-scale outbound call centers handling high volumes with strict compliance needs and requiring enterprise scalability.
Pricing
Tiered subscription model (CX1, CX2, CX3) starting at ~$75/user/month for basic features, scaling to $150+/user/month for full outbound capabilities; custom enterprise pricing available.
NICE CXone
enterpriseComprehensive CX platform offering predictive outbound dialing, speech analytics, and compliance automation for call centers.
Enlighten AI for adaptive predictive dialing that dynamically adjusts to agent performance and maximizes live connects
NICE CXone is a comprehensive cloud-based contact center platform that supports outbound calling through advanced predictive, progressive, and preview dialing modes. It enables high-volume campaign management, real-time compliance monitoring for regulations like TCPA and DNC, and seamless integration with CRMs like Salesforce. The platform leverages AI for call optimization, agent assist, and performance analytics to maximize connect rates and efficiency.
Pros
- Powerful AI-driven predictive dialing with real-time optimization
- Robust compliance tools and Do-Not-Call scrubbing
- Deep analytics and workforce management integration
Cons
- Steep learning curve and complex setup for non-enterprise users
- High pricing suitable only for large-scale operations
- Overkill for small outbound teams with basic needs
Best For
Enterprise-level outbound call centers handling high-volume campaigns that require strict compliance and advanced AI optimization.
Pricing
Custom quote-based pricing, typically $150-$300 per agent/month depending on modules and scale.
RingCentral Contact Center
enterpriseUnified communications platform with contact center features including progressive dialing and sales engagement tools.
AI-driven adaptive predictive dialing that dynamically adjusts pace based on agent performance, connectivity, and regulatory compliance
RingCentral Contact Center is a cloud-based platform designed for comprehensive contact center operations, with strong outbound capabilities including predictive, progressive, and preview dialing modes for efficient high-volume calling campaigns. It integrates AI-driven tools for real-time agent coaching, sentiment analysis, and intelligent campaign management, all within a unified communications environment that combines voice, SMS, email, and chat. The solution emphasizes compliance features like DNC scrubbing and TCPA adherence, making it suitable for regulated outbound operations.
Pros
- Advanced predictive dialing with real-time optimization
- Robust analytics and AI-powered insights for campaign performance
- Seamless integration with RingCentral UCaaS for unified agent experience
Cons
- Higher pricing compared to outbound-only specialists
- Steeper learning curve for full feature utilization
- Setup and customization require technical expertise
Best For
Mid-to-large outbound call centers needing scalable, compliant dialing integrated with broader UCaaS capabilities.
Pricing
Custom enterprise pricing; starts around $65/user/month for basic tiers, scaling to $150+/user/month for premium features with predictive dialing.
8x8 Contact Center
enterpriseCloud contact center solution providing outbound campaign management, AI analytics, and global calling capabilities.
Real-time adaptive predictive dialing powered by AI to dynamically adjust pace and minimize compliance risks
8x8 Contact Center is a cloud-based omnichannel platform that enables outbound call center operations through predictive, power, and preview dialing modes for efficient campaign management. It supports blended inbound/outbound workflows, integrates with CRMs like Salesforce and Microsoft Dynamics, and provides real-time analytics and compliance tools such as Do Not Call list scrubbing. Ideal for scaling contact centers, it combines voice, SMS, email, and chat to drive customer engagement while leveraging global PoPs for reliable performance.
Pros
- Robust outbound dialing suite with predictive and progressive modes for high connect rates
- Strong CRM integrations and AI-driven analytics for campaign optimization
- Global infrastructure ensuring low-latency calls worldwide
Cons
- Higher pricing tiers required for advanced outbound features
- Setup and customization can have a learning curve for non-technical admins
- Reporting dashboards occasionally lack depth compared to specialized dialer tools
Best For
Mid-to-large enterprises needing a scalable, omnichannel outbound solution integrated with unified communications.
Pricing
Contact Center plans start at ~$95/user/month (billed annually), scaling to $165+/user/month for enterprise outbound capabilities; custom quotes for high-volume campaigns.
PhoneBurner
specializedPower dialer software designed for sales teams to make more outbound calls with voicemail drop and CRM sync.
One-click voicemail drop that leaves pre-recorded messages instantly without listening to full voicemails
PhoneBurner is a cloud-based power dialer software tailored for outbound sales teams, enabling reps to make significantly more calls per day by automating dialing across multiple lines and skipping unanswered calls or voicemails. It offers features like local presence dialing, one-click voicemail drops, SMS integration, and CRM syncing for streamlined workflows. The platform emphasizes compliance and efficiency for high-volume cold calling without relying on predictive dialing.
Pros
- Rapid dialing boosts calls per day up to 4x
- Intuitive interface with minimal training required
- Strong CRM integrations like Salesforce and HubSpot
Cons
- Higher pricing compared to basic dialers
- Limited advanced reporting and analytics
- No inbound call handling or team-wide dashboards
Best For
Outbound sales development representatives and small to mid-sized sales teams focused on high-volume prospecting.
Pricing
Starts at $149/user/month (Basic), $169 (Pro), $199 (Premier), billed annually; custom enterprise pricing available.
Kixie
specializedIntegrated sales dialer with power calling, SMS, and email automation for efficient outbound prospecting.
True one-click CRM dialing with local presence spoofing for dramatically higher answer rates without manual number switching
Kixie is a cloud-based power dialer and sales engagement platform optimized for outbound calling in sales and call center environments. It enables one-click dialing directly from CRMs like Salesforce and HubSpot, with features like local presence dialing, voicemail drops, SMS messaging, and call recording to maximize connect rates and efficiency. The software provides analytics for call performance and supports multi-channel outreach sequences to streamline high-volume outbound campaigns.
Pros
- Seamless CRM integrations with one-click dialing and auto-logging
- Local presence dialing and power dialer boost connect rates significantly
- Multi-channel support including SMS, voicemail drop, and email sequences
Cons
- Pricing is relatively high for smaller teams or basic needs
- Advanced reporting and customization options are limited
- Occasional glitches with integrations and support response can be slow
Best For
Mid-sized outbound sales teams heavily reliant on CRM data for high-volume prospecting and personalized outreach.
Pricing
Starts at $35/user/month (Professional, billed annually), $55/user/month (Business), with Enterprise plans at $95+/user/month.
Conclusion
After assessing the top outbound call centre software, the standout leader is Five9, recognized for its powerful cloud-based platform, advanced predictive dialing, and tight CRM integrations, excelling in high-volume campaigns. Convoso and Revenue.io closely follow, offering exceptional AI-driven tools—Convoso’s TCPA compliance and real-time analytics for sales teams, and Revenue.io’s conversational AI and engagement features for rapid acceleration—standing as strong alternatives for varied needs. These solutions collectively redefine outbound outreach efficiency, ensuring businesses connect seamlessly with prospects.
Take the next step in enhancing your outbound efforts—try Five9, the top choice, to experience unmatched performance and reliability in driving campaigns forward.
Tools Reviewed
All tools were independently evaluated for this comparison