Quick Overview
- 1#1: Convoso - Cloud-based predictive dialer platform designed for high-volume outbound calling in sales, collections, and surveys with compliance features.
- 2#2: Five9 - Intelligent cloud contact center solution offering predictive, power, and preview dialing for efficient outbound campaigns.
- 3#3: PhoneBurner - Power dialer software that automates outbound sales calls by eliminating voicemail drops and ringless voicemails.
- 4#4: CallTools - Cloud contact center platform with predictive dialing, CRM integration, and real-time analytics for outbound operations.
- 5#5: Kixie - Integrated power dialer and CRM automation tool that streamlines outbound sales calling with one-click dialing.
- 6#6: Talkdesk - AI-powered cloud contact center with advanced outbound dialing, routing, and performance management features.
- 7#7: RingCentral - Unified communications platform with contact center capabilities including outbound predictive dialing and team collaboration.
- 8#8: Dialpad - AI-driven cloud phone system supporting outbound power dialing, real-time coaching, and sales analytics.
- 9#9: Genesys Cloud - Omnichannel contact center platform featuring sophisticated outbound campaign management and predictive dialing.
- 10#10: AI rcall - Cloud-based phone system optimized for sales teams with power dialing, call recording, and CRM integrations for outbound calls.
These tools were selected based on robust core features (including dialing capabilities, CRM integration, and compliance tools), user-friendly design, and strong value, ensuring they meet the demands of varied outbound strategies and team sizes.
Comparison Table
Explore the world of outbound call center software with this comparison table, featuring tools like Convoso, Five9, PhoneBurner, CallTools, Kixie, and more. Discover key details such as call handling capabilities, automation features, and user-friendliness to identify the ideal solution for your team’s unique needs. Whether prioritizing scalability, cost-effectiveness, or intuitive design, this guide simplifies the selection process by breaking down essential functionalities.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Convoso Cloud-based predictive dialer platform designed for high-volume outbound calling in sales, collections, and surveys with compliance features. | specialized | 9.7/10 | 9.8/10 | 9.2/10 | 9.4/10 |
| 2 | Five9 Intelligent cloud contact center solution offering predictive, power, and preview dialing for efficient outbound campaigns. | enterprise | 9.2/10 | 9.6/10 | 8.4/10 | 8.5/10 |
| 3 | PhoneBurner Power dialer software that automates outbound sales calls by eliminating voicemail drops and ringless voicemails. | specialized | 8.8/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | CallTools Cloud contact center platform with predictive dialing, CRM integration, and real-time analytics for outbound operations. | specialized | 8.2/10 | 8.0/10 | 8.5/10 | 8.7/10 |
| 5 | Kixie Integrated power dialer and CRM automation tool that streamlines outbound sales calling with one-click dialing. | specialized | 8.6/10 | 9.0/10 | 8.5/10 | 8.2/10 |
| 6 | Talkdesk AI-powered cloud contact center with advanced outbound dialing, routing, and performance management features. | enterprise | 8.6/10 | 9.1/10 | 8.2/10 | 7.9/10 |
| 7 | RingCentral Unified communications platform with contact center capabilities including outbound predictive dialing and team collaboration. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 8 | Dialpad AI-driven cloud phone system supporting outbound power dialing, real-time coaching, and sales analytics. | enterprise | 8.4/10 | 8.7/10 | 9.2/10 | 7.8/10 |
| 9 | Genesys Cloud Omnichannel contact center platform featuring sophisticated outbound campaign management and predictive dialing. | enterprise | 8.6/10 | 9.2/10 | 7.4/10 | 8.0/10 |
| 10 | AI rcall Cloud-based phone system optimized for sales teams with power dialing, call recording, and CRM integrations for outbound calls. | enterprise | 8.3/10 | 8.0/10 | 9.2/10 | 7.5/10 |
Cloud-based predictive dialer platform designed for high-volume outbound calling in sales, collections, and surveys with compliance features.
Intelligent cloud contact center solution offering predictive, power, and preview dialing for efficient outbound campaigns.
Power dialer software that automates outbound sales calls by eliminating voicemail drops and ringless voicemails.
Cloud contact center platform with predictive dialing, CRM integration, and real-time analytics for outbound operations.
Integrated power dialer and CRM automation tool that streamlines outbound sales calling with one-click dialing.
AI-powered cloud contact center with advanced outbound dialing, routing, and performance management features.
Unified communications platform with contact center capabilities including outbound predictive dialing and team collaboration.
AI-driven cloud phone system supporting outbound power dialing, real-time coaching, and sales analytics.
Omnichannel contact center platform featuring sophisticated outbound campaign management and predictive dialing.
Cloud-based phone system optimized for sales teams with power dialing, call recording, and CRM integrations for outbound calls.
Convoso
specializedCloud-based predictive dialer platform designed for high-volume outbound calling in sales, collections, and surveys with compliance features.
PowerDialer 2.0, an AI-driven predictive dialer that self-optimizes in real-time to achieve connect rates up to 4x higher than traditional dialers
Convoso is a top-tier outbound call center software platform designed for high-volume sales, collections, and lead generation campaigns. It excels with advanced predictive dialing algorithms that dynamically adjust to maximize agent connect rates while minimizing idle time. The solution includes robust compliance tools like automatic DNC scrubbing, TCPA safeguards, and comprehensive call recording, alongside AI-powered conversation intelligence for performance optimization.
Pros
- Industry-leading predictive dialer with real-time AI optimization for 300%+ connect rate improvements
- Enterprise-grade compliance suite including DNC management and litigation-grade recording
- Seamless integrations with major CRMs like Salesforce and easy scalability for large teams
Cons
- Pricing can be steep for small businesses or low-volume operations
- Initial setup and customization require technical expertise
- Limited native inbound capabilities compared to full omnichannel platforms
Best For
Large outbound sales and collections teams prioritizing maximum efficiency, compliance, and high connect rates.
Pricing
Custom enterprise pricing, typically $75-$150 per user/month plus per-minute usage fees starting at $0.04/minute.
Five9
enterpriseIntelligent cloud contact center solution offering predictive, power, and preview dialing for efficient outbound campaigns.
AI-optimized predictive dialer that dynamically adjusts pacing to minimize agent wait times and maximize live answers
Five9 is a cloud-based contact center platform renowned for its robust outbound calling capabilities, including predictive, power, and preview dialing modes to optimize agent productivity and connect rates. It integrates AI-driven features like intelligent call routing and real-time analytics to enhance outbound campaigns. The software also ensures regulatory compliance with built-in Do Not Call scrubbing and recording tools, making it ideal for high-volume outbound operations.
Pros
- Advanced AI-powered predictive dialing for superior connect rates
- Comprehensive compliance and reporting tools
- Seamless integrations with major CRMs like Salesforce
Cons
- High pricing can be prohibitive for small teams
- Steep learning curve for advanced configurations
- Occasional performance lags during peak usage
Best For
Mid-to-large enterprises running high-volume outbound sales and telemarketing campaigns that require scalability and compliance.
Pricing
Custom enterprise pricing starts at around $150/user/month (billed annually), with tiers based on features and volume.
PhoneBurner
specializedPower dialer software that automates outbound sales calls by eliminating voicemail drops and ringless voicemails.
Intelligent multi-line power dialing with automatic voicemail detection and skipping
PhoneBurner is a cloud-based power dialer tailored for outbound sales and call center teams, enabling reps to make significantly more calls per day through automated dialing. It excels in skipping voicemails and busy signals, providing local presence to increase answer rates, and offering one-click voicemail drops. The platform integrates seamlessly with CRMs like Salesforce and HubSpot, while delivering call recording, analytics, and SMS capabilities for comprehensive outbound campaigns.
Pros
- Ultra-fast power dialing handles up to 4 lines per rep, boosting daily connects by 3-4x
- Voicemail Drop and local presence features dramatically improve efficiency and answer rates
- Robust CRM integrations and detailed analytics for sales pipeline management
Cons
- No predictive dialing, limiting it for very high-volume centers needing auto-dialing
- Pricing is premium with additional fees for SMS and advanced features
- Reporting lacks deep customization compared to enterprise competitors
Best For
Small to mid-sized outbound sales teams prioritizing compliant, high-speed power dialing to maximize live connects.
Pricing
Starts at $149/user/month (Standard), up to $219/user/month (Elite), billed annually with a 14-day free trial.
CallTools
specializedCloud contact center platform with predictive dialing, CRM integration, and real-time analytics for outbound operations.
Built-in TCPA Compliance Manager with real-time scrubbing and automated consent tracking
CallTools is a cloud-based outbound call center software designed for high-volume dialing campaigns, offering power dialers, predictive dialers, and progressive dialing modes. It includes lead management, CRM integrations like Salesforce and HubSpot, call recording, real-time monitoring, and TCPA compliance tools to ensure regulatory adherence. The platform helps sales teams, telemarketers, and appointment setters maximize connect rates while minimizing compliance risks.
Pros
- Affordable per-user pricing with no long-term contracts
- Robust TCPA compliance and DNC scrubbing features
- Seamless integrations with popular CRMs and lead sources
Cons
- Limited advanced inbound call handling compared to enterprise competitors
- Reporting dashboards lack deep customization options
- Predictive dialer performance can vary with agent count
Best For
Small to mid-sized outbound sales teams and telemarketing agencies prioritizing cost-effective dialing and compliance.
Pricing
Starts at $35 per user per month (billed annually), with volume discounts and custom enterprise pricing available.
Kixie
specializedIntegrated power dialer and CRM automation tool that streamlines outbound sales calling with one-click dialing.
Local Presence™ dynamically displays a local caller ID to improve answer rates by up to 300%
Kixie is a cloud-based outbound sales dialer that integrates deeply with CRMs like Salesforce and HubSpot to enable one-click calling directly from records. It features power dialing, local presence to boost answer rates, voicemail drops, SMS automation, and call recording for efficient outbound campaigns. The platform supports sales teams in making high-volume calls while maintaining compliance and providing conversation intelligence through AI tools like Kixie Genie.
Pros
- Seamless CRM integrations with one-click dialing
- Local Presence technology increases connect rates significantly
- Voicemail drop and SMS features save time on callbacks
Cons
- Advanced reporting lags behind enterprise competitors
- Pricing tiers can get expensive with add-ons
- Occasional integration sync delays reported by users
Best For
Mid-sized sales teams focused on high-volume outbound calling with heavy CRM reliance.
Pricing
Starts at $35/user/month (billed annually) for Professional plan; higher tiers like Integrated at $45/user/month and custom Enterprise pricing.
Talkdesk
enterpriseAI-powered cloud contact center with advanced outbound dialing, routing, and performance management features.
AI Autopilot for real-time agent coaching and automated call summaries during outbound calls
Talkdesk is an AI-powered cloud contact center platform that excels in outbound calling with features like predictive, progressive, and preview dialers for efficient campaign management. It integrates advanced AI tools for real-time coaching, compliance monitoring, and dispositioning to boost agent productivity and ensure regulatory adherence. The software also offers robust analytics and CRM integrations, making it suitable for scaling outbound operations alongside inbound support.
Pros
- Powerful AI-driven dialers including predictive dialing for high connect rates
- Extensive integrations with CRMs like Salesforce and robust compliance tools
- Comprehensive real-time analytics and agent assist features
Cons
- Higher pricing suited more for enterprises than small teams
- Steeper learning curve for advanced AI and customization options
- Limited standalone outbound focus compared to specialized dialer tools
Best For
Mid-to-large businesses running high-volume outbound campaigns that require AI enhancements and seamless CRM integration.
Pricing
Custom enterprise pricing starting at around $75-$125 per concurrent user/month, billed annually with volume discounts.
RingCentral
enterpriseUnified communications platform with contact center capabilities including outbound predictive dialing and team collaboration.
RingSense AI for real-time conversation intelligence and coaching during outbound calls
RingCentral is a cloud-based unified communications platform that provides outbound call center capabilities through its RingCentral Contact Center (RCC) solution, supporting power, preview, and predictive dialing modes for efficient campaigns. It offers features like call scripting, compliance tools for DNC lists, real-time analytics, and seamless integrations with CRMs such as Salesforce and Microsoft Dynamics. The platform scales well for mid-to-large teams, combining voice calling with team messaging and video collaboration.
Pros
- Advanced dialing modes including predictive dialing for high connect rates
- Strong CRM integrations and robust reporting/analytics
- Reliable cloud infrastructure with global presence
Cons
- Higher pricing compared to dedicated dialer-only solutions
- Complex admin interface with a learning curve
- Limited customization in some outbound campaign workflows
Best For
Mid-sized outbound call centers needing an all-in-one UCaaS platform with scalable contact center features.
Pricing
Core UCaaS from $20/user/month; Contact Center add-on starts at $65/user/month (billed annually, minimum 5 agents).
Dialpad
enterpriseAI-driven cloud phone system supporting outbound power dialing, real-time coaching, and sales analytics.
Real-time AI Sales Coach that provides live guidance, objection handling, and sentiment insights during outbound calls
Dialpad is a cloud-based unified communications platform with robust AI features tailored for contact centers, including outbound calling capabilities like power dialing and progressive dialing. It leverages AI for real-time transcription, sentiment analysis, and call coaching to enhance agent performance and sales outcomes. While versatile for both inbound and outbound operations, it stands out in integrating seamlessly with CRMs for streamlined outbound campaigns.
Pros
- Advanced AI tools like real-time coaching and sentiment analysis for outbound calls
- Intuitive cloud-based interface with quick setup
- Strong integrations with Salesforce, HubSpot, and other CRMs
Cons
- Predictive dialing is limited compared to dedicated outbound specialists
- Advanced features require higher-tier plans, increasing costs
- Reporting and analytics can feel basic for high-volume centers
Best For
Mid-sized sales teams and outbound call centers prioritizing AI-driven agent assistance and CRM integration over pure high-volume dialing.
Pricing
Standard: $15/user/month; Pro: $25/user/month (includes power dialer); Enterprise: Custom pricing starting around $40+/user/month for full AI contact center features.
Genesys Cloud
enterpriseOmnichannel contact center platform featuring sophisticated outbound campaign management and predictive dialing.
AI-Powered Outbound Engagement that dynamically predicts and prioritizes the best leads and timing for calls
Genesys Cloud is a robust, cloud-native contact center platform that supports high-volume outbound calling with predictive, progressive, and preview dialing modes to maximize agent efficiency and connect rates. It integrates AI-driven features like real-time next-best-action guidance, automated compliance checks for TCPA and DNC lists, and comprehensive campaign management tools. The solution also offers omnichannel capabilities, extending outbound strategies across voice, SMS, and email for a unified customer experience.
Pros
- Advanced predictive dialing with AI optimization for superior connect rates
- Enterprise-grade compliance tools and real-time analytics
- Seamless integrations with major CRMs like Salesforce and Microsoft Dynamics
Cons
- Steep learning curve and complex configuration for non-experts
- Higher pricing suitable mainly for larger operations
- Occasional performance lags during peak outbound volumes
Best For
Large enterprises running high-volume outbound campaigns that require scalable, compliant, and AI-enhanced dialing solutions.
Pricing
Custom quote-based pricing; plans start around $95/user/month for basic voice features, scaling to $175+/user/month for full AI and omnichannel capabilities (annual contracts).
AI rcall
enterpriseCloud-based phone system optimized for sales teams with power dialing, call recording, and CRM integrations for outbound calls.
Deep CRM integrations that auto-populate customer data and log calls in real-time during outbound dialing
AI rcall is a cloud-based phone system designed for sales, support, and customer success teams, enabling outbound calling through features like power dialing, click-to-call, and CRM integrations. It supports high-volume outbound campaigns with call recording, real-time monitoring, and analytics to optimize agent performance. The platform emphasizes ease of deployment without hardware, making it suitable for remote outbound call centers.
Pros
- Seamless integrations with 100+ CRMs like Salesforce and HubSpot for efficient outbound workflows
- Intuitive interface with quick setup and browser-based calling
- Robust call analytics, recording, and coaching tools for performance improvement
Cons
- Lacks advanced predictive dialing, limited to progressive and preview modes
- Pricing scales quickly for larger teams, reducing value for high-volume centers
- Reporting customization is somewhat limited compared to specialized outbound tools
Best For
Small to medium outbound sales teams needing simple, integrable calling with strong CRM sync.
Pricing
Starts at $30/user/month (Essentials) up to $50/user/month (Professional), billed annually; custom enterprise plans available.
Conclusion
The reviewed outbound call center tools deliver robust solutions, with Convoso leading as the top choice due to its strong performance in high-volume dialing, sales, collections, and compliance. Five9 and PhoneBurner follow closely, offering intelligent automation and voice message optimization respectively, making them excellent alternatives for specific workflows. Together, these platforms highlight the diverse strengths available for enhancing outbound operations.
To optimize your outbound calling efforts, start with Convoso—its powerful predictive dialing, compliance features, and all-in-one functionality can transform how your team connects and converts, setting a new standard for efficiency.
Tools Reviewed
All tools were independently evaluated for this comparison