Quick Overview
- 1#1: Splashtop - Delivers secure, high-performance remote access and support with full HIPAA compliance via BAA for healthcare environments.
- 2#2: BeyondTrust Remote Support - Provides enterprise-grade remote support with privileged access management and HIPAA-compliant auditing for secure healthcare access.
- 3#3: LogMeIn Rescue - Offers on-demand remote access and support with HIPAA BAA, multi-factor authentication, and session recording for medical teams.
- 4#4: ConnectWise Control - Enables HIPAA-compliant remote monitoring, access, and support with granular permissions and audit trails for IT in healthcare.
- 5#5: Zoho Assist - Supplies affordable, unattended remote access and support with HIPAA compliance, encryption, and easy deployment for clinics.
- 6#6: ISL Online - Features secure remote desktop access compliant with HIPAA standards, including end-to-end encryption and compliance reporting.
- 7#7: GoTo Resolve - Combines remote access, patch management, and diagnostics with HIPAA BAA for streamlined healthcare IT support.
- 8#8: Parallels RAS - Delivers secure remote application and desktop access with HIPAA-compliant virtualization for healthcare providers.
- 9#9: RealVNC Connect - Provides robust VNC-based remote access with enterprise security features and HIPAA BAA for cross-platform healthcare use.
- 10#10: Thinfinity Remote Desktop Server - Offers browser-based remote desktop access with HIPAA compliance, zero-trust security, and no client installation required.
We evaluated these tools on key factors including HIPAA BAA reliability, real-time performance, ease of use, and overall value, ensuring they balance robust security with practicality for diverse healthcare environments.
Comparison Table
In healthcare, secure remote access is vital for protecting patient data, making HIPAA compliance non-negotiable. This comparison table evaluates top tools—including Splashtop, BeyondTrust Remote Support, LogMeIn Rescue, ConnectWise Control, and Zoho Assist—assessing security, usability, and cost to help readers identify the best fit for their practice.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Splashtop Delivers secure, high-performance remote access and support with full HIPAA compliance via BAA for healthcare environments. | enterprise | 9.7/10 | 9.6/10 | 9.8/10 | 9.5/10 |
| 2 | BeyondTrust Remote Support Provides enterprise-grade remote support with privileged access management and HIPAA-compliant auditing for secure healthcare access. | enterprise | 9.2/10 | 9.6/10 | 8.4/10 | 8.7/10 |
| 3 | LogMeIn Rescue Offers on-demand remote access and support with HIPAA BAA, multi-factor authentication, and session recording for medical teams. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.0/10 |
| 4 | ConnectWise Control Enables HIPAA-compliant remote monitoring, access, and support with granular permissions and audit trails for IT in healthcare. | enterprise | 8.4/10 | 9.1/10 | 7.7/10 | 8.0/10 |
| 5 | Zoho Assist Supplies affordable, unattended remote access and support with HIPAA compliance, encryption, and easy deployment for clinics. | enterprise | 8.4/10 | 8.6/10 | 9.1/10 | 9.3/10 |
| 6 | ISL Online Features secure remote desktop access compliant with HIPAA standards, including end-to-end encryption and compliance reporting. | enterprise | 8.2/10 | 8.5/10 | 8.0/10 | 7.7/10 |
| 7 | GoTo Resolve Combines remote access, patch management, and diagnostics with HIPAA BAA for streamlined healthcare IT support. | enterprise | 8.4/10 | 8.9/10 | 8.2/10 | 7.7/10 |
| 8 | Parallels RAS Delivers secure remote application and desktop access with HIPAA-compliant virtualization for healthcare providers. | enterprise | 8.2/10 | 8.4/10 | 8.6/10 | 8.0/10 |
| 9 | RealVNC Connect Provides robust VNC-based remote access with enterprise security features and HIPAA BAA for cross-platform healthcare use. | enterprise | 8.1/10 | 8.5/10 | 7.8/10 | 7.6/10 |
| 10 | Thinfinity Remote Desktop Server Offers browser-based remote desktop access with HIPAA compliance, zero-trust security, and no client installation required. | enterprise | 7.2/10 | 7.5/10 | 8.0/10 | 6.8/10 |
Delivers secure, high-performance remote access and support with full HIPAA compliance via BAA for healthcare environments.
Provides enterprise-grade remote support with privileged access management and HIPAA-compliant auditing for secure healthcare access.
Offers on-demand remote access and support with HIPAA BAA, multi-factor authentication, and session recording for medical teams.
Enables HIPAA-compliant remote monitoring, access, and support with granular permissions and audit trails for IT in healthcare.
Supplies affordable, unattended remote access and support with HIPAA compliance, encryption, and easy deployment for clinics.
Features secure remote desktop access compliant with HIPAA standards, including end-to-end encryption and compliance reporting.
Combines remote access, patch management, and diagnostics with HIPAA BAA for streamlined healthcare IT support.
Delivers secure remote application and desktop access with HIPAA-compliant virtualization for healthcare providers.
Provides robust VNC-based remote access with enterprise security features and HIPAA BAA for cross-platform healthcare use.
Offers browser-based remote desktop access with HIPAA compliance, zero-trust security, and no client installation required.
Splashtop
enterpriseDelivers secure, high-performance remote access and support with full HIPAA compliance via BAA for healthcare environments.
HIPAA-ready audit logs and session recording for effortless compliance reporting and legal defensibility
Splashtop is a high-performance remote desktop and support software that provides secure, unattended access to computers and mobile devices across platforms. Specifically tailored for HIPAA compliance in healthcare environments, it features end-to-end AES-256 encryption, multi-factor authentication, session recording, and detailed audit logs to safeguard PHI. It supports remote control, file transfer, chat, and multi-monitor handling, making it ideal for telehealth, IT support, and administrative remote work.
Pros
- Superior speed and low latency for smooth remote sessions
- Robust HIPAA compliance with encryption, MFA, and audit trails
- Cross-platform support including Windows, Mac, iOS, Android, and Chromebook
Cons
- Higher-tier plans needed for advanced enterprise features like SOS
- Performance can vary with poor internet connections
- Limited customization in free trial version
Best For
Healthcare providers, clinics, and IT teams requiring fast, secure, HIPAA-compliant remote access for patient care and support without complex VPN setups.
Pricing
Business Access starts at $5/user/month (billed annually at $60/year); Premium plans from $299/year for advanced features.
BeyondTrust Remote Support
enterpriseProvides enterprise-grade remote support with privileged access management and HIPAA-compliant auditing for secure healthcare access.
Credentialless privilege elevation and two-person approval workflows for high-security sessions
BeyondTrust Remote Support is an enterprise-grade remote access platform designed for secure IT support and privileged access management in regulated industries. It offers features like session recording, multi-factor authentication, granular permissions, and comprehensive audit logging to meet HIPAA compliance requirements. The tool enables technicians to remotely control endpoints, transfer files, and chat securely without exposing credentials, making it suitable for healthcare environments handling sensitive patient data.
Pros
- Robust HIPAA-compliant features including full session recording, audit trails, and MFA
- Scalable for large enterprises with advanced privilege management and integrations
- High security with credential injection and endpoint hardening capabilities
Cons
- Steep learning curve and complex initial setup for non-expert admins
- Premium pricing that may not suit small practices
- Interface feels enterprise-heavy and less intuitive than consumer tools
Best For
Large healthcare organizations and IT teams needing enterprise-level secure remote support with strict HIPAA compliance.
Pricing
Custom enterprise pricing; typically starts at $2,500-$5,000 per technician per year based on sessions and features.
LogMeIn Rescue
enterpriseOffers on-demand remote access and support with HIPAA BAA, multi-factor authentication, and session recording for medical teams.
Augmented reality (AR) remote guidance for hands-free mobile support
LogMeIn Rescue is a powerful remote support platform that allows IT technicians to securely access and control computers, servers, and mobile devices across Windows, Mac, Linux, iOS, and Android. It offers features like unattended access, file transfer, diagnostics, chat, and video calling for efficient troubleshooting. Certified for HIPAA compliance via a Business Associate Agreement, it includes AES-256 encryption, session recording, and audit trails to safeguard protected health information in healthcare settings.
Pros
- Robust multi-platform support including mobile devices
- Strong HIPAA compliance with BAA and advanced security
- Comprehensive tools like diagnostics, scripting, and AR guidance
Cons
- Premium pricing can be steep for small teams
- Advanced features have a learning curve
- Customization options limited compared to competitors
Best For
Healthcare IT support teams requiring secure, reliable remote access for diverse devices in compliance-heavy environments.
Pricing
Starts at $108.50/technician/month (Solo); higher tiers up to $149.50/month (Advanced) with HIPAA BAA on select plans; annual discounts available.
ConnectWise Control
enterpriseEnables HIPAA-compliant remote monitoring, access, and support with granular permissions and audit trails for IT in healthcare.
Built-in session recording and granular audit trails designed specifically for HIPAA compliance and regulatory audits
ConnectWise Control is a robust remote access and support platform that enables IT teams to securely connect to and control devices across Windows, Mac, Linux, and mobile platforms. It supports unattended access, live chat, file transfer, and screen sharing, making it ideal for remote troubleshooting and maintenance. For HIPAA compliance, it provides end-to-end encryption, detailed session recording, audit logs, multi-factor authentication, and Business Associate Agreements (BAA) to help healthcare organizations meet regulatory standards.
Pros
- Strong HIPAA-compliant features including audit logs, encryption, and BAA support
- Scalable for MSPs and enterprises with reliable unattended access
- Extensive integrations with ticketing and RMM tools
Cons
- Pricing can be high for small practices or solo users
- Interface has a learning curve for non-IT pros
- Some advanced compliance reporting locked behind premium tiers
Best For
Managed service providers and IT teams in healthcare settings requiring secure, auditable remote access at scale.
Pricing
Starts at $29/technician/month for Standard edition; Premium and Enterprise tiers $49+ with custom quotes for HIPAA features.
Zoho Assist
enterpriseSupplies affordable, unattended remote access and support with HIPAA compliance, encryption, and easy deployment for clinics.
Seamless integration with Zoho One suite for unified workflow in healthcare CRM and support operations
Zoho Assist is a cloud-based remote support and access platform that enables secure unattended and attended remote control of devices across Windows, Mac, Linux, iOS, and Android. It offers features like file transfer, multi-monitor support, session recording, and integrated chat for efficient troubleshooting. The Enterprise plan provides HIPAA compliance through end-to-end encryption, audit logs, and a Business Associate Agreement (BAA), making it viable for healthcare environments handling protected health information.
Pros
- Affordable pricing with strong value for HIPAA-compliant features
- Intuitive interface and quick session setup
- Cross-platform support and integration with Zoho ecosystem
Cons
- Limited advanced diagnostic tools compared to specialized competitors
- Customer support response times can vary
- Customization options restricted in non-Enterprise plans
Best For
Small to medium-sized healthcare practices or IT teams needing cost-effective, easy-to-deploy HIPAA-compliant remote access.
Pricing
Free trial; Standard at $10/tech/month, Professional $14, Enterprise (HIPAA) $19/tech/month (billed annually).
ISL Online
enterpriseFeatures secure remote desktop access compliant with HIPAA standards, including end-to-end encryption and compliance reporting.
On-premise deployment ensuring complete data sovereignty and HIPAA compliance without relying on cloud storage
ISL Online is a comprehensive remote access and support platform that provides secure remote desktop control, file transfer, unattended access, and live collaboration tools. It emphasizes enterprise-grade security with end-to-end AES-256 encryption, two-factor authentication, and full session recording for compliance. As a HIPAA-compliant solution, it offers a Business Associate Agreement (BAA), audit logs, and flexible deployment options including on-premise installations, making it suitable for healthcare providers handling sensitive patient data.
Pros
- HIPAA compliance with BAA, audit trails, and session recording
- On-premise deployment for full data control
- Cross-platform support including mobile and multi-monitor handling
Cons
- Higher pricing for compliance-focused plans
- Interface feels dated compared to newer competitors
- Limited native integrations with specific healthcare EMR systems
Best For
Healthcare organizations and IT teams needing robust, compliant remote access with on-premise options for sensitive data.
Pricing
Starts at ~$49/user/month for Pro cloud plans; Enterprise and on-premise options require custom quotes.
GoTo Resolve
enterpriseCombines remote access, patch management, and diagnostics with HIPAA BAA for streamlined healthcare IT support.
Augmented Reality (AR) remote guidance for hands-free, visual support sessions
GoTo Resolve is a robust remote access and support platform that allows IT teams to securely connect to, diagnose, and resolve issues on end-user devices across Windows, Mac, Linux, and mobile platforms. It supports HIPAA compliance through a signed Business Associate Agreement (BAA), AES-256 end-to-end encryption, session recording, detailed audit logs, and multi-factor authentication. This makes it suitable for healthcare organizations requiring secure remote support while protecting sensitive patient data.
Pros
- Strong HIPAA compliance with BAA, encryption, and audit trails
- Multi-platform support including mobile and IoT devices
- Advanced tools like AR guidance, scripting, and malware removal
Cons
- Higher pricing compared to basic alternatives
- Learning curve for advanced features and customization
- Some reporting limitations in lower tiers
Best For
Mid-sized healthcare IT teams needing reliable, compliant remote support for diverse device fleets.
Pricing
Starts at $108 per technician/month (billed annually) for Standard; Premium at $148, Enterprise custom.
Parallels RAS
enterpriseDelivers secure remote application and desktop access with HIPAA-compliant virtualization for healthcare providers.
Plugin-free HTML5 gateway enabling zero-trust, browser-based access to HIPAA-sensitive apps without client software installation
Parallels RAS (Remote Application Server) is a versatile virtualization platform that delivers secure remote access to Windows applications, desktops, and virtualized workloads via RDS and VDI from any device or browser. It features an HTML5 gateway for plugin-free access, centralized management console, and robust security tools like MFA, encryption, and session auditing tailored for regulated environments. While configurable for HIPAA compliance through end-to-end encryption, granular access controls, and logging, it requires proper setup and third-party integrations for full PHI protection.
Pros
- Strong multi-factor authentication and TLS encryption supporting HIPAA security requirements
- Cross-platform client support including HTML5 browsers for seamless remote access
- Intuitive web-based admin console with wizard-driven deployment
Cons
- Windows-centric with limited native support for non-Windows VDI hypervisors
- HIPAA compliance relies on customer configuration rather than pre-certification
- Scalability costs rise significantly for large enterprises beyond mid-size deployments
Best For
Midsize healthcare providers and clinics needing cost-effective, secure remote access to EMR systems for distributed clinical staff.
Pricing
Per concurrent user subscription starting at ~$115/user/year (Standard edition), with tiers up to Enterprise at higher costs; volume discounts available.
RealVNC Connect
enterpriseProvides robust VNC-based remote access with enterprise security features and HIPAA BAA for cross-platform healthcare use.
Direct Connectivity cloud gateway enables secure remote access without VPNs or port forwarding, simplifying HIPAA-secure deployments.
RealVNC Connect is a cross-platform remote access and control solution that allows secure viewing and interaction with remote desktops from anywhere. It supports enterprise security features like AES-256 encryption, multi-factor authentication, role-based access controls, and audit logging, which can be configured to meet HIPAA requirements for protecting PHI during remote support. While not pre-certified as HIPAA compliant, it provides the necessary tools for healthcare organizations to achieve compliance through proper deployment and policies.
Pros
- Robust end-to-end encryption (AES-256) and multi-factor authentication
- Cross-platform support including Windows, macOS, Linux, and mobile devices
- Comprehensive audit logs and session recording for compliance auditing
Cons
- Requires expert configuration and a BAA for full HIPAA compliance
- Enterprise licensing can be costly for smaller practices
- Deployment and management interface has a moderate learning curve
Best For
Mid-sized healthcare providers and IT teams needing high-performance remote support with configurable security for HIPAA environments.
Pricing
Professional starts at ~$2.40/user/month (annual); Enterprise custom pricing with advanced compliance tools, often requiring volume licensing.
Thinfinity Remote Desktop Server
enterpriseOffers browser-based remote desktop access with HIPAA compliance, zero-trust security, and no client installation required.
Pure HTML5 browser access with no plugins or client software required
Thinfinity Remote Desktop Server by Cybele Software provides secure, browser-based remote access to Windows desktops and applications using HTML5 technology, requiring no client installations. It supports protocols like RDP and VNC, with security features including TLS encryption, two-factor authentication, and session recording for audit compliance. While it can be configured for HIPAA with proper setup and policies, it lacks a standard Business Associate Agreement (BAA) and specialized healthcare integrations found in top-tier solutions.
Pros
- Zero-client HTML5 access simplifies deployment
- Robust security with MFA and session logging
- Flexible protocol support for various use cases
Cons
- No native BAA for HIPAA, requires custom config
- Scalability limited for large enterprises
- Higher costs for concurrent user licensing
Best For
Small to mid-sized healthcare clinics seeking straightforward browser-based remote desktop access without heavy IT overhead.
Pricing
Perpetual licenses start at $495 for 5 concurrent users; subscription options from $99/month, scaling with users.
Conclusion
When evaluating HIPAA-compliant remote access tools for healthcare, performance, security, and specific needs are key, and the top options deliver exceptional value. Splashtop reigns as the leading choice, offering seamless, fully compliant access tailored to diverse healthcare environments. BeyondTrust Remote Support and LogMeIn Rescue stand as strong alternatives, with privileged access management and session recording, respectively, for those requiring advanced capabilities.
Empower your team with secure, reliable remote access—begin with Splashtop, the top-ranked tool that merges performance and compliance to streamline healthcare operations.
Tools Reviewed
All tools were independently evaluated for this comparison
