Quick Overview
- 1#1: Epic - Comprehensive EHR platform with advanced case management tools for coordinating patient care, care plans, and transitions across healthcare enterprises.
- 2#2: Oracle Health - Integrated health IT suite formerly Cerner, offering robust case management for population health, workflows, and regulatory compliance.
- 3#3: athenahealth - Cloud-based EHR and practice management system with built-in care coordination and case management for ambulatory practices.
- 4#4: Allscripts - EHR and interoperability platform featuring case management modules for patient tracking, referrals, and care gaps.
- 5#5: Salesforce Health Cloud - CRM-powered healthcare solution providing 360-degree patient views and automated case management for engagement and coordination.
- 6#6: MEDITECH - Patient-centric EHR with case management features for care planning, risk stratification, and interdisciplinary collaboration.
- 7#7: eClinicalWorks - Cloud EHR platform with healow tools for case management, telehealth integration, and population health analytics.
- 8#8: NextGen Healthcare - Specialty-focused EHR with case management for care coordination, analytics, and value-based performance.
- 9#9: WellSky - Care management software optimized for post-acute, home health, and hospice case coordination and outcomes tracking.
- 10#10: CareLogic - Behavioral health EHR with comprehensive case management for treatment planning, progress notes, and compliance reporting.
Tools were selected based on a balanced assessment of key features (including care coordination, analytics, and interoperability), user experience, performance reliability, and overall value, ensuring they address the diverse needs of healthcare providers.
Comparison Table
This comparison table explores leading healthcare case management software options, featuring Epic, Oracle Health, athenahealth, Allscripts, Salesforce Health Cloud, and more, to highlight key capabilities and differences. Readers will gain insights into functionality, user experience, and integration potential, aiding in informed choices for optimizing patient care workflows.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Epic Comprehensive EHR platform with advanced case management tools for coordinating patient care, care plans, and transitions across healthcare enterprises. | enterprise | 9.5/10 | 9.8/10 | 7.2/10 | 8.5/10 |
| 2 | Oracle Health Integrated health IT suite formerly Cerner, offering robust case management for population health, workflows, and regulatory compliance. | enterprise | 9.2/10 | 9.5/10 | 8.0/10 | 8.7/10 |
| 3 | athenahealth Cloud-based EHR and practice management system with built-in care coordination and case management for ambulatory practices. | enterprise | 8.2/10 | 9.0/10 | 7.5/10 | 7.8/10 |
| 4 | Allscripts EHR and interoperability platform featuring case management modules for patient tracking, referrals, and care gaps. | enterprise | 8.2/10 | 8.6/10 | 7.4/10 | 7.8/10 |
| 5 | Salesforce Health Cloud CRM-powered healthcare solution providing 360-degree patient views and automated case management for engagement and coordination. | enterprise | 8.4/10 | 9.2/10 | 7.1/10 | 7.5/10 |
| 6 | MEDITECH Patient-centric EHR with case management features for care planning, risk stratification, and interdisciplinary collaboration. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.3/10 |
| 7 | eClinicalWorks Cloud EHR platform with healow tools for case management, telehealth integration, and population health analytics. | enterprise | 8.1/10 | 8.7/10 | 7.2/10 | 7.8/10 |
| 8 | NextGen Healthcare Specialty-focused EHR with case management for care coordination, analytics, and value-based performance. | enterprise | 8.2/10 | 8.5/10 | 7.4/10 | 7.8/10 |
| 9 | WellSky Care management software optimized for post-acute, home health, and hospice case coordination and outcomes tracking. | specialized | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 10 | CareLogic Behavioral health EHR with comprehensive case management for treatment planning, progress notes, and compliance reporting. | specialized | 8.2/10 | 8.7/10 | 7.4/10 | 7.9/10 |
Comprehensive EHR platform with advanced case management tools for coordinating patient care, care plans, and transitions across healthcare enterprises.
Integrated health IT suite formerly Cerner, offering robust case management for population health, workflows, and regulatory compliance.
Cloud-based EHR and practice management system with built-in care coordination and case management for ambulatory practices.
EHR and interoperability platform featuring case management modules for patient tracking, referrals, and care gaps.
CRM-powered healthcare solution providing 360-degree patient views and automated case management for engagement and coordination.
Patient-centric EHR with case management features for care planning, risk stratification, and interdisciplinary collaboration.
Cloud EHR platform with healow tools for case management, telehealth integration, and population health analytics.
Specialty-focused EHR with case management for care coordination, analytics, and value-based performance.
Care management software optimized for post-acute, home health, and hospice case coordination and outcomes tracking.
Behavioral health EHR with comprehensive case management for treatment planning, progress notes, and compliance reporting.
Epic
enterpriseComprehensive EHR platform with advanced case management tools for coordinating patient care, care plans, and transitions across healthcare enterprises.
Care Everywhere interoperability for secure, nationwide patient data exchange across disparate systems
Epic is a comprehensive electronic health record (EHR) platform renowned for its integrated case management capabilities, enabling healthcare providers to coordinate patient care plans, track progress, and manage referrals across multidisciplinary teams. It offers tools for care coordination, risk stratification, utilization management, and compliance tracking within a unified patient record. With robust interoperability and analytics, Epic supports population health management and seamless data sharing among providers.
Pros
- Enterprise-grade scalability and integration with full EHR suite
- Advanced analytics for case outcomes and population health
- Strong interoperability via Care Everywhere network
Cons
- Extremely high implementation and customization costs
- Steep learning curve requiring extensive training
- Less ideal for small practices due to complexity
Best For
Large hospitals, health systems, and academic medical centers requiring integrated, scalable case management within a comprehensive EHR.
Pricing
Custom enterprise pricing; implementation often exceeds $1M+ with ongoing subscription fees based on users and modules.
Oracle Health
enterpriseIntegrated health IT suite formerly Cerner, offering robust case management for population health, workflows, and regulatory compliance.
AI-driven Care Recommendations engine that provides real-time, evidence-based guidance for case managers across the care continuum
Oracle Health is a comprehensive, enterprise-grade cloud platform that integrates electronic health records (EHR), clinical decision support, and advanced case management tools to streamline healthcare operations. It excels in care coordination by enabling case managers to track patient journeys, automate workflows, stratify risks, and monitor outcomes across multidisciplinary teams. Leveraging AI-driven analytics and interoperability standards, it supports population health management and personalized care plans for complex cases.
Pros
- Deep integration with EHR for real-time patient data access and unified workflows
- AI-powered predictive analytics for risk assessment and care optimization
- Scalable architecture suited for large health systems and high-volume case management
Cons
- Complex implementation process requiring significant time and resources
- Steep learning curve for non-technical users and staff training needs
- Premium pricing that may not suit smaller organizations
Best For
Large hospitals, health systems, and ACOs needing robust, integrated case management within a full EHR ecosystem.
Pricing
Custom enterprise licensing; quote-based, typically involving multi-year contracts with per-bed or module-based fees starting in the high six figures annually.
athenahealth
enterpriseCloud-based EHR and practice management system with built-in care coordination and case management for ambulatory practices.
The athenahealth Network, enabling secure, real-time data sharing across millions of patient encounters for superior care coordination.
Athenahealth's athenaOne is a comprehensive cloud-based EHR platform that includes robust care coordination and case management tools for healthcare providers. It facilitates patient tracking, care plan development, automated referrals, task management, and population health analytics to streamline case management workflows. While primarily an EHR solution, its integrated features support multidisciplinary care teams in managing complex patient cases efficiently.
Pros
- Seamless integration with EHR, billing, and patient portals for holistic case oversight
- Strong interoperability via the athenahealth Network for real-time data exchange
- Advanced analytics and reporting for tracking case outcomes and population health
Cons
- Steep learning curve due to extensive customization options
- High pricing that may not suit small practices
- Occasional customer support delays reported by users
Best For
Mid-sized to large healthcare practices or networks seeking an all-in-one platform with strong care coordination capabilities.
Pricing
Custom quotes starting at approximately $300-$500 per provider per month, including implementation fees.
Allscripts
enterpriseEHR and interoperability platform featuring case management modules for patient tracking, referrals, and care gaps.
Sunrise Care Management module with real-time care gap closure and predictive risk modeling
Allscripts is a leading healthcare IT provider offering integrated electronic health record (EHR) systems with robust case management capabilities through platforms like Sunrise and FollowMyHealth. It supports care coordination, patient tracking, risk stratification, and population health management to streamline workflows across hospitals, ambulatory care, and post-acute settings. The software facilitates interdisciplinary team collaboration, automated care plans, and compliance with healthcare regulations like HIPAA.
Pros
- Deep integration with EHR for seamless access to patient data
- Advanced analytics and reporting for population health and outcomes tracking
- Scalable for enterprise-level health systems with strong customization options
Cons
- Steep learning curve and complex interface for new users
- High implementation costs and lengthy setup process
- Occasional performance issues in high-volume environments
Best For
Large hospitals and integrated health systems seeking comprehensive, EHR-integrated case management for complex patient populations.
Pricing
Enterprise subscription model starting at $500+ per user/month; custom quotes required based on modules, users, and deployment size.
Salesforce Health Cloud
enterpriseCRM-powered healthcare solution providing 360-degree patient views and automated case management for engagement and coordination.
Patient 360 view with unified timelines and AI-powered care recommendations
Salesforce Health Cloud is a comprehensive CRM-based platform designed specifically for healthcare providers to manage patient cases, care coordination, and longitudinal health records. It enables 360-degree patient views, automated care plans, task management, and team collaboration to streamline case management workflows. Integrated with EHR systems and powered by Einstein AI, it supports predictive analytics, compliance tracking, and personalized patient engagement.
Pros
- Robust 360-degree patient profiles and care timelines for holistic case oversight
- Seamless integration with EHRs, Salesforce apps, and third-party tools
- AI-driven insights and automation for proactive case management
Cons
- High implementation costs and ongoing subscription fees
- Steep learning curve requiring Salesforce expertise for customization
- Overly complex for small practices without dedicated IT support
Best For
Large healthcare organizations or hospitals needing scalable, customizable case management with deep CRM integration.
Pricing
Starts at $325/user/month for Professional edition; Enterprise plans $450+/user/month, plus implementation fees.
MEDITECH
enterprisePatient-centric EHR with case management features for care planning, risk stratification, and interdisciplinary collaboration.
Expanse Care Coordination module with AI-driven predictive analytics for risk stratification and proactive case management
MEDITECH offers a comprehensive electronic health record (EHR) platform, Expanse, that includes robust case management capabilities tailored for healthcare providers, particularly in acute and ambulatory settings. It enables care coordination, patient tracking, utilization management, and compliance with regulatory requirements through integrated workflows. The system supports multidisciplinary teams in managing complex cases across the care continuum, leveraging real-time data and analytics for better outcomes.
Pros
- Deep integration with EHR for seamless data flow and reduced errors
- Strong analytics and reporting tools for case outcomes and compliance
- Reliable uptime and scalability for mid-sized hospitals
Cons
- Steep learning curve due to complex interface
- Customization requires significant IT resources
- Higher ongoing maintenance costs for smaller organizations
Best For
Mid-sized community hospitals and health systems needing integrated case management within a full EHR suite.
Pricing
Enterprise licensing with custom pricing starting at $500K+ annually, based on beds/users; subscription model available.
eClinicalWorks
enterpriseCloud EHR platform with healow tools for case management, telehealth integration, and population health analytics.
Healow patient engagement platform with secure messaging, app-based self-management, and telehealth integration
eClinicalWorks is a comprehensive EHR and practice management platform with integrated case management tools designed for healthcare providers to coordinate patient care, manage chronic conditions, and track outcomes. It supports care plans, risk stratification, remote patient monitoring, and care team collaboration through features like the Healow patient engagement app and Sunoh.ai for documentation. The system excels in scaling for large practices while integrating billing, scheduling, and telehealth for end-to-end workflow efficiency.
Pros
- Robust integration with EHR for seamless care coordination
- Advanced tools for chronic care management and RPM
- Scalable ecosystem including telehealth and patient portals
Cons
- Steep learning curve and outdated interface in some areas
- Reported customer support delays and customization challenges
- High implementation costs for smaller practices
Best For
Large healthcare organizations and multi-provider practices needing integrated EHR-based case management.
Pricing
Custom quotes based on practice size; typically $500-$1,200 per provider/month plus one-time implementation fees starting at $10,000+.
NextGen Healthcare
enterpriseSpecialty-focused EHR with case management for care coordination, analytics, and value-based performance.
Population Health module with predictive analytics for proactive case identification and management
NextGen Healthcare provides an integrated EHR and practice management platform with robust case management features tailored for ambulatory care settings. It enables care teams to coordinate patient care plans, track progress, and manage complex cases through centralized workflows, dashboards, and interoperability tools. The software emphasizes population health management and analytics to support proactive case interventions and improve outcomes across healthcare organizations.
Pros
- Comprehensive integration with EHR and revenue cycle management for seamless case handling
- Strong population health analytics to identify high-risk patients
- Scalable for mid-to-large practices with enterprise-grade security and compliance
Cons
- Steep learning curve and complex initial setup
- High customization costs and lengthy implementation timelines
- Pricing can be prohibitive for smaller practices
Best For
Mid-to-large ambulatory practices and health systems needing integrated case management within a full EHR ecosystem.
Pricing
Custom enterprise pricing; typically $300-$600 per provider/month plus implementation fees starting at $50,000+.
WellSky
specializedCare management software optimized for post-acute, home health, and hospice case coordination and outcomes tracking.
CarePort network for seamless care transitions and real-time referral management across providers
WellSky is a leading enterprise platform for post-acute care, offering robust case management solutions for home health, hospice, and community-based organizations. It streamlines care coordination, patient tracking, care planning, and compliance through integrated EHR, scheduling, billing, and analytics tools. The software emphasizes interoperability and data-driven insights to optimize outcomes across the care continuum.
Pros
- Comprehensive integration with EHRs, payers, and referral networks
- Advanced analytics for population health and risk stratification
- Scalable for enterprise-level home health and hospice operations
Cons
- Steep learning curve and extensive training required
- High implementation costs and timeline for full deployment
- Less intuitive UI compared to modern cloud-native alternatives
Best For
Large post-acute care providers like home health agencies and hospices needing scalable, data-rich case management.
Pricing
Custom enterprise pricing via quote; modular subscriptions typically range from $200-$500 per user/month based on scale and modules.
CareLogic
specializedBehavioral health EHR with comprehensive case management for treatment planning, progress notes, and compliance reporting.
Outcomes measurement module with customizable assessments and real-time analytics for tracking client progress and treatment efficacy
CareLogic is a cloud-based electronic health record (EHR) and practice management platform tailored for behavioral health and human services organizations, offering robust case management tools for client intake, treatment planning, progress tracking, and care coordination. It integrates scheduling, billing, telehealth, and outcomes measurement to streamline workflows across multidisciplinary teams. The solution emphasizes HIPAA compliance and data security, making it suitable for mental health, substance use disorder, and community-based care providers.
Pros
- Specialized behavioral health templates and workflows for efficient case management
- Integrated billing, claims scrubbing, and revenue cycle management
- Strong HIPAA compliance with robust security and audit features
Cons
- Steep learning curve due to extensive customization options
- Limited flexibility for non-behavioral health use cases
- Pricing can be high for small practices without volume discounts
Best For
Mid-sized behavioral health clinics and human services agencies needing an all-in-one EHR for comprehensive case management and interdisciplinary care coordination.
Pricing
Custom quote-based pricing, typically $150-$400 per provider/month depending on modules, users, and practice size.
Conclusion
The range of health care case management software delivers impactful solutions, with Epic emerging as the top choice, boasting a comprehensive EHR platform and advanced tools for coordinating care across enterprises. Oracle Health and athenahealth stand as strong alternatives, each offering unique strengths—Oracle for robust population health management and regulatory alignment, and athenahealth for cloud-based efficiency in ambulatory practice coordination. These tools collectively address modern care delivery challenges with innovation.
Begin optimizing care coordination by exploring Epic’s intuitive platform—its end-to-end solution can elevate patient outcomes and streamline your team’s workflow, setting a new standard for effective care management.
Tools Reviewed
All tools were independently evaluated for this comparison