Quick Overview
- 1#1: Epic Systems - Comprehensive electronic health record platform enabling seamless patient care coordination, population health management, and interoperability for health and human services organizations.
- 2#2: Oracle Health - Integrated health IT suite providing EHR, revenue cycle management, and analytics to support large-scale health and human services delivery.
- 3#3: Netsmart - Specialized software for behavioral health, human services, and post-acute care with case management, billing, and compliance features.
- 4#4: Salesforce Nonprofit Cloud - Customizable CRM platform for human services nonprofits, offering case management, program tracking, and client engagement tools.
- 5#5: CaseWorthy - Dynamic case management solution designed for human services agencies to streamline client intake, services delivery, and outcomes reporting.
- 6#6: Bonterra - Impact management platform for human services organizations, combining case management, fundraising, and data analytics for measurable outcomes.
- 7#7: Northwoods Trinity - No-code rules engine for automating eligibility determinations in Medicaid, SNAP, and other health and human services programs.
- 8#8: Foxtrot - End-to-end case management system tailored for child welfare, family services, and juvenile justice in human services.
- 9#9: Allscripts - Healthcare IT platform with EHR, telehealth, and population health tools supporting health and human services providers.
- 10#10: athenahealth - Cloud-based EHR and revenue cycle management software facilitating practice management in health services settings.
Tools were chosen based on functionality (including EHR, case management, interoperability, and compliance), user experience (intuitive design and adaptability), and value (alignment with organizational goals and long-term efficiency gains).
Comparison Table
This comparison table helps streamline evaluation of health and human services software, featuring tools like Epic Systems, Oracle Health, Netsmart, and more. It outlines key features, integrations, and practical use cases, guiding readers to identify solutions that fit their organizational needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Epic Systems Comprehensive electronic health record platform enabling seamless patient care coordination, population health management, and interoperability for health and human services organizations. | enterprise | 9.5/10 | 9.8/10 | 7.2/10 | 8.7/10 |
| 2 | Oracle Health Integrated health IT suite providing EHR, revenue cycle management, and analytics to support large-scale health and human services delivery. | enterprise | 9.2/10 | 9.5/10 | 7.8/10 | 8.7/10 |
| 3 | Netsmart Specialized software for behavioral health, human services, and post-acute care with case management, billing, and compliance features. | specialized | 8.7/10 | 9.2/10 | 7.9/10 | 8.4/10 |
| 4 | Salesforce Nonprofit Cloud Customizable CRM platform for human services nonprofits, offering case management, program tracking, and client engagement tools. | enterprise | 8.4/10 | 9.2/10 | 7.1/10 | 7.8/10 |
| 5 | CaseWorthy Dynamic case management solution designed for human services agencies to streamline client intake, services delivery, and outcomes reporting. | specialized | 8.1/10 | 8.7/10 | 7.5/10 | 7.9/10 |
| 6 | Bonterra Impact management platform for human services organizations, combining case management, fundraising, and data analytics for measurable outcomes. | specialized | 8.1/10 | 8.7/10 | 7.8/10 | 7.5/10 |
| 7 | Northwoods Trinity No-code rules engine for automating eligibility determinations in Medicaid, SNAP, and other health and human services programs. | specialized | 8.1/10 | 8.5/10 | 7.7/10 | 7.9/10 |
| 8 | Foxtrot End-to-end case management system tailored for child welfare, family services, and juvenile justice in human services. | specialized | 8.2/10 | 8.7/10 | 7.6/10 | 8.0/10 |
| 9 | Allscripts Healthcare IT platform with EHR, telehealth, and population health tools supporting health and human services providers. | enterprise | 7.6/10 | 8.4/10 | 6.7/10 | 7.1/10 |
| 10 | athenahealth Cloud-based EHR and revenue cycle management software facilitating practice management in health services settings. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.8/10 |
Comprehensive electronic health record platform enabling seamless patient care coordination, population health management, and interoperability for health and human services organizations.
Integrated health IT suite providing EHR, revenue cycle management, and analytics to support large-scale health and human services delivery.
Specialized software for behavioral health, human services, and post-acute care with case management, billing, and compliance features.
Customizable CRM platform for human services nonprofits, offering case management, program tracking, and client engagement tools.
Dynamic case management solution designed for human services agencies to streamline client intake, services delivery, and outcomes reporting.
Impact management platform for human services organizations, combining case management, fundraising, and data analytics for measurable outcomes.
No-code rules engine for automating eligibility determinations in Medicaid, SNAP, and other health and human services programs.
End-to-end case management system tailored for child welfare, family services, and juvenile justice in human services.
Healthcare IT platform with EHR, telehealth, and population health tools supporting health and human services providers.
Cloud-based EHR and revenue cycle management software facilitating practice management in health services settings.
Epic Systems
enterpriseComprehensive electronic health record platform enabling seamless patient care coordination, population health management, and interoperability for health and human services organizations.
MyChart patient portal with proactive engagement tools, enabling secure self-scheduling, virtual visits, and real-time health data access across the care continuum.
Epic Systems is a leading electronic health record (EHR) platform tailored for large-scale healthcare and human services organizations, providing end-to-end solutions for clinical workflows, patient management, and population health. It integrates tools for electronic prescribing, billing, telehealth, and social determinants of health screening to support comprehensive care coordination. With robust interoperability standards like FHIR, Epic enables seamless data exchange across providers, payers, and community services.
Pros
- Unmatched scalability and customization for enterprise-level deployments
- Superior interoperability and data analytics for population health management
- Vast ecosystem with App Orchard for community-shared apps and integrations
Cons
- Extremely high implementation costs and long deployment timelines
- Steep learning curve requiring extensive training
- Limited flexibility for small organizations due to complexity
Best For
Large hospitals, health systems, and integrated human services networks seeking a comprehensive, future-proof EHR platform.
Pricing
Custom enterprise licensing with implementation costs often exceeding $100M for major deployments; subscription-based with per-user fees.
Oracle Health
enterpriseIntegrated health IT suite providing EHR, revenue cycle management, and analytics to support large-scale health and human services delivery.
AI-powered Oracle Clinical Digital Assistant for real-time, predictive clinical guidance
Oracle Health is a comprehensive, cloud-native electronic health record (EHR) platform designed for healthcare providers, offering clinical workflows, revenue cycle management, and population health analytics. It integrates AI-driven insights, interoperability standards like FHIR, and robust data security to streamline operations across hospitals and health systems. The solution supports end-to-end patient care, from scheduling and diagnostics to billing and telehealth, enabling data-driven decision-making at scale.
Pros
- Enterprise-grade scalability for large health systems
- Advanced AI and analytics for clinical decision support
- Strong interoperability and compliance with healthcare standards
Cons
- Complex implementation requiring significant customization
- High upfront costs and ongoing licensing fees
- Steep learning curve for non-technical users
Best For
Large hospitals, health systems, and government HHS agencies needing robust, scalable EHR and population health management.
Pricing
Custom enterprise licensing starting at $500K+ annually, based on modules, users, and deployment size; contact sales for quotes.
Netsmart
specializedSpecialized software for behavioral health, human services, and post-acute care with case management, billing, and compliance features.
myUnity Platform's seamless integration of clinical, financial, and care management tools with built-in outcome measurement for person-centered care planning
Netsmart offers comprehensive software solutions tailored for health and human services organizations, including behavioral health centers, intellectual and developmental disability (I/DD) providers, and long-term care facilities. Their flagship myUnity platform provides electronic health records (EHR), revenue cycle management, telehealth, and care coordination tools to streamline operations and improve patient outcomes. With a strong emphasis on interoperability, regulatory compliance, and data analytics, Netsmart enables providers to deliver person-centered care across diverse service lines.
Pros
- Robust EHR and integrated modules for behavioral health, I/DD, and human services
- Advanced interoperability via FHIR and strong compliance with HIPAA/ONC standards
- Powerful analytics and reporting for outcome tracking and population health management
Cons
- Complex implementation process requiring significant training and customization
- Higher pricing suited more for mid-to-large organizations than small providers
- User interface can feel dated in some modules despite web-based platform
Best For
Mid-to-large health and human services organizations seeking an all-in-one platform for EHR, billing, and care coordination in behavioral health and I/DD settings.
Pricing
Custom enterprise pricing via quote, typically subscription-based starting at $50-$150 per user/month depending on modules and organization size; implementation fees apply.
Salesforce Nonprofit Cloud
enterpriseCustomizable CRM platform for human services nonprofits, offering case management, program tracking, and client engagement tools.
Program Management module for modeling client journeys, service delivery, and outcome tracking out-of-the-box
Salesforce Nonprofit Cloud is a robust CRM platform tailored for nonprofits, providing tools for donor management, volunteer coordination, program delivery, and impact measurement. For Health and Human Services organizations, it supports client intake, case management, service tracking, and outcomes reporting through customizable objects and workflows. Built on the scalable Salesforce ecosystem, it enables seamless integration with third-party apps and AI-driven insights to streamline operations.
Pros
- Highly customizable with low-code tools for HHS workflows
- Powerful analytics and reporting for grants and compliance
- Extensive integrations and app marketplace
Cons
- Steep learning curve and setup complexity
- Premium pricing may strain smaller budgets
- Overkill for simple case management needs
Best For
Mid-to-large Health and Human Services nonprofits needing scalable, enterprise-grade CRM for complex client and program management.
Pricing
Nonprofit discounts available; Starter Pack free for up to 10 users, Growth/Professional editions ~$2.50-$36/user/month, Enterprise custom (up to 50% off standard Salesforce rates).
CaseWorthy
specializedDynamic case management solution designed for human services agencies to streamline client intake, services delivery, and outcomes reporting.
Automated eligibility screening engine for multiple federal benefits programs like SNAP, TANF, and Medicaid
CaseWorthy is a cloud-based case management platform designed specifically for health and human services organizations, including child welfare, workforce development, and homelessness programs. It streamlines client intake, assessments, service coordination, eligibility determination, and outcomes tracking with customizable workflows. The software ensures regulatory compliance through integrated reporting and data analytics, helping agencies manage complex caseloads efficiently.
Pros
- Highly customizable workflows for diverse HHS programs
- Robust reporting and analytics for compliance and outcomes
- Mobile app for field workers to access client data on-the-go
Cons
- Steep learning curve for new users
- Pricing can be high for smaller organizations
- Limited out-of-the-box integrations with some third-party systems
Best For
Mid-to-large government agencies and nonprofits managing high-volume, compliance-heavy caseloads in areas like child welfare, TANF, and homelessness services.
Pricing
Custom enterprise pricing based on users, cases, and modules; typically quoted after demo, starting around $50-100 per user/month for mid-sized agencies.
Bonterra
specializedImpact management platform for human services organizations, combining case management, fundraising, and data analytics for measurable outcomes.
Advanced outcomes and impact measurement module that quantifies program effectiveness for funders and stakeholders
Bonterra is a cloud-based platform tailored for nonprofits in health and human services, combining case management, fundraising CRM, volunteer coordination, and impact measurement into a unified system. It enables organizations to handle client intake, track services and outcomes, manage grants, and engage donors with customizable workflows and no-code tools. The software excels in compliance reporting and data-driven decision-making for HHS providers.
Pros
- Highly customizable no-code case management for client tracking and service delivery
- Robust outcomes measurement and grant reporting tools
- Seamless integration of fundraising CRM with program operations
Cons
- Steep initial setup and learning curve for complex customizations
- Pricing can be expensive for small organizations
- Limited native mobile app functionality
Best For
Mid-sized health and human services nonprofits needing integrated case management, outcomes tracking, and fundraising capabilities.
Pricing
Custom quote-based pricing starting around $500/month for basic plans, scaling with users, clients, and features.
Northwoods Trinity
specializedNo-code rules engine for automating eligibility determinations in Medicaid, SNAP, and other health and human services programs.
No-code configuration engine that allows agencies to build and modify workflows, forms, and business rules dynamically without developer intervention
Northwoods Trinity is a configurable case management platform tailored for health and human services agencies, enabling efficient handling of client cases across programs like child welfare, eligibility determination, TANF, SNAP, and adult services. It provides tools for data collection, workflow automation, document management, and mobile access to support field workers. The software emphasizes compliance with federal and state regulations while integrating seamlessly with existing government systems.
Pros
- Highly configurable without custom coding, adapting to diverse agency workflows
- Strong integrations with state MMIS and federal systems for streamlined data exchange
- Robust mobile app for real-time field access and case updates
Cons
- Steep initial learning curve due to extensive customization options
- Lengthy implementation timelines, often 12-18 months
- Pricing lacks transparency and can be prohibitive for smaller agencies
Best For
Mid-to-large public human services agencies requiring a scalable, compliant case management system for complex programs like child welfare and eligibility services.
Pricing
Enterprise licensing with custom quotes based on modules, users, and agency size; typically starts at $100K+ annually for mid-sized deployments.
Foxtrot
specializedEnd-to-end case management system tailored for child welfare, family services, and juvenile justice in human services.
Unified platform handling diverse HHS programs (e.g., HMIS, child welfare) with seamless data sharing and automated federal reporting.
Foxtrot is a robust case management platform tailored for health and human services organizations, enabling efficient client intake, service tracking, and program management. It supports diverse programs like homeless management (HMIS), child welfare, behavioral health, and eligibility determination with compliant data collection and reporting. The software emphasizes customization and integration to meet federal and state regulatory requirements.
Pros
- Highly customizable workflows for various HHS programs
- Strong compliance and reporting tools for HUD, HHS, and state mandates
- Unified data model supporting multiple service lines
Cons
- Dated user interface requiring training
- Lengthy implementation and customization process
- Opaque pricing without transparent tiers
Best For
Mid-sized human services agencies managing multiple programs like homelessness, child welfare, and mental health services.
Pricing
Custom enterprise pricing based on users, modules, and deployment size; typically starts at $4,000-$10,000/month for mid-tier organizations.
Allscripts
enterpriseHealthcare IT platform with EHR, telehealth, and population health tools supporting health and human services providers.
Sunrise EHR's comprehensive acute care platform with real-time clinical surveillance and predictive analytics
Allscripts provides comprehensive electronic health record (EHR) and practice management software solutions designed for healthcare providers, including hospitals, ambulatory practices, and post-acute care facilities. Its platforms, such as Sunrise EHR and Professional EHR, facilitate patient data management, clinical decision support, revenue cycle management, and population health analytics. In health and human services contexts, it supports interoperability, telehealth, and care coordination to enhance service delivery across diverse care settings.
Pros
- Extensive EHR functionality with strong clinical workflows and analytics
- Robust interoperability supporting standards like FHIR and Carequality
- Scalable solutions for hospitals, clinics, and human services organizations
Cons
- Complex interface with a steep learning curve for new users
- High implementation and customization costs
- Mixed customer support experiences and occasional system downtime
Best For
Mid-to-large healthcare providers and human services agencies needing integrated EHR and revenue cycle tools for complex operations.
Pricing
Custom enterprise pricing; typically $500-$2,000+ per provider/month depending on modules, with high upfront implementation fees.
athenahealth
enterpriseCloud-based EHR and revenue cycle management software facilitating practice management in health services settings.
Integrated revenue cycle management powered by AI-driven claims scrubbing and denial prevention for optimal reimbursements
athenahealth provides a comprehensive cloud-based electronic health record (EHR) and practice management platform tailored for healthcare providers in ambulatory settings. It streamlines clinical workflows, patient engagement, scheduling, billing, and revenue cycle management with strong interoperability features. The software also supports telehealth, population health analytics, and regulatory compliance, making it suitable for medical practices handling health and human services.
Pros
- Robust revenue cycle management with high claim approval rates
- Strong interoperability and patient portal for engagement
- Cloud-based accessibility with reliable uptime and mobile support
Cons
- Steep learning curve and complex interface for new users
- High pricing that may not suit very small practices
- Limited customization options without add-ons
Best For
Mid-sized medical practices and specialty clinics seeking an integrated EHR with advanced billing and analytics for health services delivery.
Pricing
Quote-based subscription starting at around $140-$450 per provider per month, plus implementation fees and add-ons.
Conclusion
The reviewed health and human services software showcases a range of solutions, with Epic Systems leading as the top choice due to its seamless patient care coordination, population health management, and robust interoperability. Oracle Health and Netsmart stand out as strong alternatives, offering integrated IT suites and specialized features for large-scale delivery and behavioral health, respectively.
Explore the capabilities of Epic Systems to elevate your organization's care coordination, streamline operations, and deliver exceptional services to those in need.
Tools Reviewed
All tools were independently evaluated for this comparison