GITNUXSOFTWARE ADVICE
Policy Government MattersTop 10 Best Government Sector Software of 2026
Top 10 government sector software ranked by features and compliance, with Microsoft and Google comparisons plus Polimorphic, GovPilot, and ClearGov.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Polimorphic is the best fit when agencies need controlled, API-driven case execution with traceable approvals, whereas GovPilot works best for day-to-day municipal workflows across permits, inspections, code enforcement, and service requests, and ClearGov is the budget-minded entry if your focus is connected budgeting and capital planning.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Polimorphic
Configurable workflow steps that enforce permissioned state transitions with auditable event history.
Built for fits when agencies need controlled, API-driven workflow execution with traceable approvals..
GovPilot
Editor pickCross-department municipal workflows connect forms, property records, inspections, payments, and resident communications.
Built for fits when municipalities need connected workflows across permitting, inspections, service requests, and code enforcement..
ClearGov
Editor pickBudget Cycle Management combines department request forms, configurable review workflows, scenario modeling, and approval tracking.
Built for fits when municipal finance teams need connected budgeting, capital planning, grants tracking, and public budget publishing..
Related reading
Comparison Table
Polimorphic
API-firstLow-code government software platform for case management, permitting, inspections, and program administration.
Configurable workflow steps that enforce permissioned state transitions with auditable event history.
Polimorphic’s core capability is workflow execution tied to case state changes, including configurable steps, branching logic, and assignment rules that support multi-party review cycles. The platform pairs that automation with role-based controls and event history so agencies can trace actions taken on a record over time. An API-first design supports integration work for external systems that must initiate actions, synchronize status, or retrieve structured workflow outputs.
A practical tradeoff is that deep governance and integration require deliberate configuration of roles, workflow states, and approval routing so the system reflects agency decision boundaries. Polimorphic fits situations where government teams need consistent enforcement of approval chains across constituent case management, licensing decisions, or grant review workflows.
- +Workflow engine supports state-based branching and approval routing
- +API-driven actions enable integration with external case and records systems
- +Audit trails track workflow events tied to user actions
- +Role-based permissions control who can transition records
- –Governance accuracy depends on careful role and state configuration
- –Complex workflows can increase configuration time for large agencies
- –Some advanced integrations may require custom mapping work
- –UI-first teams may need engineering support for API-led automation
Constituent services teams
Case triage with multi-stage approvals
Faster decisions with traceability
Permitting and licensing teams
Permit application adjudication workflows
Consistent adjudication process
Show 2 more scenarios
Grant administration teams
Grant lifecycle review and decisions
Reduced manual coordination
Coordinates eligibility checks and review outcomes using configurable branching logic.
Integration and automation teams
External system-triggered workflow actions
Lower integration friction
Uses API calls to initiate workflow steps and pull structured results into downstream systems.
Best for: Fits when agencies need controlled, API-driven workflow execution with traceable approvals.
More related reading
GovPilot
SMBLocal government operating system for permits, inspections, code enforcement, clerk workflows, and forms.
Cross-department municipal workflows connect forms, property records, inspections, payments, and resident communications.
Municipal teams managing permits, inspections, service requests, and code cases can configure separate workflows within one administrative environment. GovPilot supports mobile field work, electronic forms, automated notifications, document collection, appointment scheduling, and status tracking for residents. Department records can connect to properties, addresses, applicants, and service locations.
The broad module catalog can require careful configuration, data cleanup, and governance before departments share consistent records. A municipality handling permit intake across planning, building, and finance can use linked workflows instead of routing paper packets between offices. Smaller departments may use only part of the catalog and need implementation support for complex processes.
- +Connects permitting, inspections, code enforcement, and service requests in one municipal record system
- +Configurable forms and routing rules support department-specific approval paths
- +Resident portals accept applications, documents, payments, and service requests
- +Mobile workflows let field staff update inspections and cases from job sites
- –Broad module coverage can create a demanding implementation and governance workload
- –Advanced departmental processes may require vendor-led configuration
- –Reporting depth depends on consistent field definitions across departments
- –Organizations with specialized legacy systems may need integration work
Municipal permitting departments
Online permit intake and review
Fewer paper-based permit handoffs
Code enforcement teams
Complaint-to-resolution case management
Clearer violation histories
Show 2 more scenarios
Public works departments
Resident service request coordination
More visible request progress
Residents submit requests while crews receive assignments, update field status, and document completed work.
Municipal administrators
Cross-department performance reporting
Consistent operational oversight
Managers monitor case volumes, processing stages, overdue work, and department activity through centralized dashboards.
Best for: Fits when municipalities need connected workflows across permitting, inspections, service requests, and code enforcement.
ClearGov
SMBBudgeting, transparency, capital planning, and performance management software for local government finance teams.
Budget Cycle Management combines department request forms, configurable review workflows, scenario modeling, and approval tracking.
ClearGov covers the municipal planning cycle with departmental submissions, account-level budget templates, recurring expenses, revenue assumptions, and multi-year projections. Capital Improvement Planning links proposed projects to funding sources, schedules, and prioritization criteria. Grants Management tracks applications, awards, deadlines, reporting tasks, and grant-related spending.
Public transparency pages and digital budget books present adopted budgets with charts, department views, and searchable categories. Integrations and imports can connect financial data from existing systems, but deployment quality depends on source mappings and local account structures. ClearGov fits municipalities replacing disconnected spreadsheets, while agencies needing deep case management, permitting, or infrastructure telemetry require another system.
- +Structured department submissions reduce spreadsheet-based budget collection.
- +Multi-year scenarios support forecast comparison before adoption.
- +Capital planning connects projects, funding, schedules, and priorities.
- +Public budget pages and digital books support resident access.
- –ERP imports require careful account mapping and data preparation.
- –Coverage centers on budgeting rather than constituent case management.
- –Advanced workflows may require administrator configuration and governance.
- –Public reporting depends on consistent source data and categorization.
Municipal finance departments
Annual budget submissions
Fewer spreadsheet handoffs
City administrators
Capital project prioritization
Clearer project rankings
Show 2 more scenarios
Grant coordinators
Grant deadline monitoring
Fewer missed obligations
Coordinators track applications, awards, reporting obligations, deadlines, and related expenditures in one workspace.
Public communications teams
Interactive budget publishing
More accessible budget information
Staff convert approved financial data into searchable public pages and digital budget books.
Best for: Fits when municipal finance teams need connected budgeting, capital planning, grants tracking, and public budget publishing.
Accela
vertical specialistGovernment software for permitting, licensing, inspections, planning, and civic request workflows.
Accela workflow configuration plus case lifecycle tracking supports end-to-end permit processing with action history.
Accela is a government-sector case and workflow system used to manage licensing, permitting, and related constituent interactions. Its core capability centers on configurable workflows, intake to decision processing, and case management with audit-oriented records of actions.
The integration surface supports identity federation via SAML and data exchange patterns used in government environments. Accela’s administration and governance focus shows up in role-based access controls, permissions scoping, and configurable automation rules across agencies.
- +Configurable permitting and licensing workflows reduce reliance on custom code
- +Case management tracks decisions, tasks, and activity history across a lifecycle
- +SAML federation supports agency identity integration with centralized sign-in
- +Role-based access controls help segment permissions by function and record
- –Workflow configuration can require specialist governance to avoid inconsistencies
- –Some public-facing workflows depend on external integrations for content publishing
- –Complex deployments often increase admin workload for environment and permissions
- –Reporting for multi-department use can require careful configuration to match roles
Best for: Fits when agencies need configurable permitting and case workflows tied to strong role governance.
CivicPlus
vertical specialistGovernment software for websites, agenda management, notifications, mass communication, and resident services.
Open311 integration for routing constituent service requests from web experiences into operational handling queues.
CivicPlus runs public-facing government websites and internal site administration for agencies that need managed web publishing and constituent-facing service pages. Core capabilities include website CMS workflows, directory and department publishing, and community engagement features that support recurring content cycles like agendas and event listings.
CivicPlus also provides integrations commonly needed in government communications, including Open311 support for service request intake and routing. For back-office operations, it includes tools for governance of templates, page roles, and content publishing flow across departments.
- +Operational publishing workflows for multi-department web content
- +Open311 integration supports service request intake and updates
- +Configurable templates and navigation for consistent agency sites
- +Role-based publishing flow reduces accidental public posting
- –Enterprise governance depends on disciplined template and content setup
- –Deeper case management and records retention require external systems
- –Complex custom portals can demand developer support
- –Limited out-of-the-box automation for back-office constituent workflows
Best for: Fits when agencies need controlled website publishing and constituent service intake without building custom portals from scratch.
CentralSquare Technologies
enterprisePublic sector software for public safety, ERP, community development, courts, and asset management.
Configurable workflow tasking for public safety and civic case management drives end-to-end routing without code changes.
CentralSquare Technologies fits government agencies that need case, records, and permitting workflows with enterprise governance built in. CentralSquare’s core capabilities focus on configurable workflow automation for public safety and civic operations, with role-based access and audit-ready activity trails.
Integration typically centers on enterprise identity and data exchange patterns used in government IT environments. Administrative features support multi-department operations, including configurable form logic, task routing, and reporting for operational accountability.
- +Configurable case and incident workflow routing reduces custom development
- +Role-based access controls support clearance-based operational separation
- +Audit trails track workflow actions for downstream oversight needs
- +Multiple department configuration supports shared services deployments
- –Advanced governance and workflow design requires disciplined administration
- –Some specialized civic workflows depend on configuration depth
- –Field-level data capture design can take iterative tuning
- –API and event integration coverage can vary by module
Best for: Fits when agencies need configurable case and permitting workflows with strong operational governance.
Neighborly Software
vertical specialistProgram management software for housing, community development, emergency assistance, and public benefit administration.
End-to-end constituent case lifecycle tracking connects intake, assignment, and closure across licensing and service requests.
Neighborly Software targets local-government workflows with case management, licensing, and constituent services built for daily operations. It supports configurable forms and workflow rules that route requests to the right team, then track status through resolution.
Admin controls focus on user permissions, role-based access, and auditability across record changes. Automation is centered on workflow triggers, notifications, and integrations for interdepartmental routing rather than document-only portals.
- +Configurable intake forms and workflow rules map to day-to-day case handling
- +Case status tracking keeps licensing and service requests moving across teams
- +Role-based access controls limit who can view or change records
- +Workflow-triggered notifications reduce manual follow-ups
- –Customization can require governance discipline to keep workflows consistent
- –Public-facing integrations like Open311 are limited to supported connector patterns
- –Advanced reporting needs more admin work than simple dashboards
- –Complex cross-agency automations may require multiple configurations
Best for: Fits when local government teams need configurable constituent case workflows with strong routing and permission control.
Euna Solutions
enterprisePublic sector software for budgeting, procurement, payments, grants, and records management.
Workflow configuration that ties multi-step decision queues to governed task routing and auditable activity trails.
Euna Solutions targets government sector software buying with an emphasis on case and workflow digitization tied to public-facing service operations. The core capability centers on configurable forms, approvals, and task routing that align records handling with day-to-day work queues.
Integration is driven by API connectivity and system interoperability so existing identity, document, and records tooling can participate in the workflows. Administrative control is oriented around role-based access and audit-ready activity tracking so agencies can govern who can act and what actions occurred.
- +Configurable workflow routing for approvals, tasks, and handoffs
- +API-first integration approach for connecting identity and document systems
- +Role-based permissions support separation between intake and adjudication
- +Activity tracking supports audit-oriented review of workflow events
- –Complex workflows can require careful configuration to avoid routing dead-ends
- –Advanced reporting needs administration time to keep views aligned
- –Document handling breadth depends on how external repositories are integrated
- –Granular clearance-based access patterns require defined role modeling
Best for: Fits when agencies need configurable intake-to-decision workflows with governed access and API integration.
M-Files for Government
enterpriseM-Files provides metadata-driven document management, records control, workflow, and secure government information access.
Core object-centric metadata drives automatic foldering, filing rules, and lifecycle transitions across documents.
M-Files for Government manages government records and content through metadata-driven document control, versioning, and lifecycle workflows. It provides granular policy-based access, audit trails, and configurable retention behavior designed for records governance.
Integration centers on enterprise connectors and an API surface for mapping business processes to repeatable workflows. Administration focuses on role assignments, configuration governance, and change control for system-wide templates and rules.
- +Metadata-first document modeling keeps records searchable and consistent
- +Configurable workflows support review, approval, and disposition steps
- +Audit trails track access and actions for governance reporting
- +API and connector options support integration with enterprise systems
- –Metadata schema design requires governance discipline to avoid inconsistency
- –Some workflow complexity increases configuration effort for specialized cases
- –Deep compliance packaging depends on deployment and configuration choices
- –User adoption can slow when templates and policies are not standardized
Best for: Fits when agencies need metadata-driven records control with configurable workflows and enterprise integration.
Oracle Public Sector
enterpriseOracle provides government finance, procurement, human capital, grants, and enterprise resource planning software.
Oracle Public Sector’s integrated government workflow and analytics stack runs inside an enterprise security and audit control model.
Oracle Public Sector targets agencies that need enterprise governance across cloud and on-premises deployments, with an emphasis on regulated delivery. Its core capabilities combine ERP for public organizations, EPM reporting, and government-focused workflow modules that integrate with Oracle’s identity, integration, and audit tooling.
Automation is driven through Oracle Integration and process orchestration capabilities that connect business services to application workflows. Administration centers on enterprise security controls, policy-driven access, and operational monitoring for ongoing compliance reporting.
- +Enterprise governance controls span identity, audit logging, and operational monitoring
- +Government workflow modules integrate with enterprise applications through Oracle integration services
- +Strong fit for multi-system reporting with EPM and operational analytics workflows
- +Extensible automation via Oracle integration and orchestration components
- –Implementation needs experienced administrators for configuration and workflow design
- –Cross-agency workflows often require custom service orchestration and data mapping
- –User experience depends on module selection and configuration quality
- –On-premises and hybrid patterns demand careful operational alignment across components
Best for: Fits when agencies need regulated enterprise governance and workflow automation across multiple Oracle applications.
Conclusion
After evaluating 10 policy government matters, Polimorphic stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right government sector software
Government sector software in this guide spans workflow engines, constituent and case lifecycle tools, and municipal budget cycle systems across agencies that need auditable, permissioned execution. The coverage includes Polimorphic for governed state transitions, Accela for configurable permit processing, and GovPilot for cross-department municipal workflow connectivity.
The comparisons focus on how each platform handles controlled workflow steps, integration through documented APIs, and governance controls that reduce unauthorized transitions. ClearGov, CivicPlus, CentralSquare Technologies, Neighborly Software, Euna Solutions, M-Files for Government, and Oracle Public Sector are included because their workflow scope and operational depth differ in practice.
Government sector workflow and case management software with compliance-grade governance
Government sector software coordinates mission-critical processes like permitting, licensing, inspections, service intake, and budget cycle submissions using configurable workflows and auditable event history. Polimorphic anchors this category with configurable workflow steps that enforce permissioned state transitions and maintain auditable event history for approval-driven execution.
Across municipal and public safety operations, platforms also connect workflow actions to operational record systems through API-driven integration and governed task routing. Accela emphasizes end-to-end permit processing with configurable workflow configuration plus case lifecycle tracking that preserves action history, while CivicPlus focuses on operational publishing workflows and Open311-based constituent service request routing into handling queues.
Government workflow and case management evaluation criteria
Controlled workflow execution matters because agencies need permissioned state transitions that preserve an auditable approval chain. This guide prioritizes platforms that make workflow steps executable through API-driven actions and that record event history for later review.
Governance controls matter because agencies must prevent unauthorized transitions and manage administrator workload as processes expand across departments. The tools below differ most in how they route tasks, enforce status transitions, and connect workflow outcomes to operational records.
Auditable workflow state transitions
Polimorphic enforces configurable workflow steps with permissioned state transitions and maintains auditable event history for approvals. ClearGov provides budget workflow tracking with scenario modeling and approval tracking tied to department submissions.
API-driven workflow actions and integrations
Polimorphic supports API-driven actions that enable integration with external case and records systems. Euna Solutions uses an API-first integration approach for connecting identity and document systems to intake-to-decision workflows.
Configurable municipal workflow breadth across departments
GovPilot connects permitting, inspections, code enforcement, and service requests in one municipal workflow system with configurable forms and routing rules. Neighborly Software ties intake, assignment, and closure across licensing and service requests using configurable constituent case lifecycle tracking.
Permit and licensing case lifecycle tracking
Accela combines configurable permitting and licensing workflows with case lifecycle tracking that preserves action history across decisions and tasks. CentralSquare Technologies routes configurable public safety and civic case workflows that support end-to-end routing with operational governance.
Constituent service intake routing and public-facing workflow publishing
CivicPlus uses Open311 integration to route constituent service requests from web experiences into operational handling queues. Neighborly Software supports public-facing integrations but limits Open311 connector patterns to supported routes.
Metadata-first records control for filing and lifecycle transitions
M-Files for Government models documents with core object-centric metadata to drive automatic foldering, filing rules, and lifecycle transitions. M-Files also supports configurable review, approval, and disposition steps tied to those metadata controls.
How to choose the right government sector workflow platform
The best choice depends on whether the agency needs governed state transition logic inside a workflow engine or broader cross-department process orchestration across operational modules. Agencies with approval-driven workflows should weight permissioned transitions and auditability, while agencies with municipal breadth should weight how forms and routing rules connect work across departments.
The decision framework below splits on workflow philosophy, routing depth, and integration approach so the choice aligns with existing systems. It also flags when governance effort rises sharply because complex workflow configuration can require specialist administration.
Choose a workflow engine that enforces permissioned state transitions
If the requirement is controlled, auditable approval execution, Polimorphic supports configurable workflow steps that enforce permissioned state transitions with auditable event history. If the requirement is budget-centered governed approvals with scenario modeling, ClearGov focuses on Budget Cycle Management with structured department submissions and multi-year forecast comparison.
Pick workflow breadth based on department coverage needs
If a single municipal record system must connect permitting, inspections, code enforcement, and service requests, GovPilot supports cross-department municipal workflows with configurable forms and routing rules. If the requirement is licensing and service case lifecycle tracking that keeps work moving across teams, Neighborly Software emphasizes intake-to-closure case status tracking across licensing and service requests.
Decide between permit case lifecycle depth and public safety civic routing
If permitting and licensing decisions must be tracked end-to-end with action history across tasking and lifecycle phases, Accela provides configurable workflow configuration plus case lifecycle tracking. If public safety and civic case routing must be configured without code changes, CentralSquare Technologies emphasizes configurable workflow tasking for public safety and civic case management.
Match integration philosophy to existing identity and record systems
If the integration plan depends on API-driven workflow actions for external case and records systems, Polimorphic provides API-driven actions for integration with outside platforms. If identity and documents must be connected into governed intake-to-decision queues, Euna Solutions uses API-first integration and configurable routing for approvals, tasks, and handoffs.
Validate your constituent intake and publishing path
If web intake needs standardized service request routing into operational handling queues, CivicPlus provides Open311 integration to move web-submitted requests into handling workflows. If intake routing relies on supported connector patterns, Neighborly Software supports public-facing integrations but limits Open311 routes to supported connector patterns.
Assess whether metadata-first records control is required
If document management must be governed through metadata-driven filing rules and lifecycle transitions, M-Files for Government uses object-centric metadata to drive filing, search consistency, and disposition steps. If the workflow priority is task routing and approval queues inside case handling rather than metadata-first document modeling, Polimorphic and Euna Solutions focus on governed workflow execution and task routing.
Who government agencies should assign these platforms to
These tools fit teams that need controlled workflow steps across permitting, licensing, inspections, service intake, and budget cycle submissions. The strongest fit depends on whether the work is approval-driven execution, cross-department orchestration, or case lifecycle task routing.
The segments below describe how the platform strengths map to operational ownership roles, including workflow administrators and case operations teams.
Permit, licensing, and case operations teams
Accela supports end-to-end permit processing with configurable workflow configuration and case lifecycle tracking that preserves action history. CentralSquare Technologies supports configurable case and incident workflow routing for public safety and civic operations with role-based access separation.
Municipal leaders running multi-department process orchestration
GovPilot connects forms, property records, inspections, payments, and resident communications with cross-department municipal workflows in one system. Polimorphic focuses on governed workflow execution with auditable event history, which helps teams standardize state transition logic across departments.
Finance and capital planning teams coordinating budget and scenario workflows
ClearGov’s Budget Cycle Management connects department request forms, configurable review workflows, scenario modeling, and approval tracking for multi-year comparisons. ClearGov coverage centers on budgeting and public budget publishing rather than constituent case management.
Web operations teams that manage constituent service intake routing
CivicPlus supports operational publishing workflows and uses Open311 integration to route constituent service requests into handling queues. Neighborly Software supports configurable intake forms and workflow rules and can connect licensing and service requests through case status tracking.
Records and document governance owners
M-Files for Government uses metadata-first document modeling with configurable workflows for review, approval, and disposition steps. This design suits teams that need consistent filing rules driven by metadata rather than only task routing and case status.
Common implementation mistakes in government workflow software
The most frequent failures come from underestimating workflow configuration complexity and assuming all workflows can be safely standardized without governance discipline. Another common failure is selecting a platform that matches one workflow domain and then discovering that deeper records retention or case lifecycle requirements depend on external systems.
The pitfalls below map directly to configuration and integration patterns shown in the platform feature sets.
Choosing a configurable workflow platform without staffing governance for state transition design
Polimorphic and Accela both require careful workflow configuration to avoid governance inconsistencies in complex cases. The mitigation is to plan workflow design administration capacity before launching large multi-step processes.
Under-scoping the implementation effort when broad module coverage spans multiple departments
GovPilot’s cross-department municipal workflow breadth can increase implementation and governance workload, especially when advanced departmental processes need vendor-led configuration. The mitigation is to stage department rollouts with routing rules that map to existing approval paths.
Assuming constituent service intake depth includes full case management and retention
CivicPlus supports Open311-based service request routing and operational publishing workflows, but deeper case management and records retention require external systems. The mitigation is to confirm the records retention and case depth that must be delivered in-house before finalizing scope.
Designing budget imports without validating account mapping and data preparation
ClearGov’s ERP imports require careful account mapping and data preparation to prevent misalignment between scenario modeling and department submissions. The mitigation is to run mapping tests with representative fiscal structures before production workflows.
Over-relying on metadata-first modeling when the primary requirement is task routing and approval queues
M-Files for Government depends on metadata schema design governance to keep filing and lifecycle transitions consistent. The mitigation is to confirm whether the project prioritizes object-centric metadata control or configurable workflow tasking inside case routing.
How We Selected and Ranked These Tools
We evaluated Polimorphic, GovPilot, ClearGov, Accela, CivicPlus, CentralSquare Technologies, Neighborly Software, Euna Solutions, M-Files for Government, and Oracle Public Sector on workflow execution, workflow breadth, and governance behavior. Features accounted for 40% of the ranking because each tool’s configurable workflow execution, case lifecycle tracking, or metadata-driven lifecycle handling had to translate into controlled operational steps.
Ease and value each accounted for 30% because workflow configuration workload differed widely, including governance discipline requirements for complex workflow design and multi-module implementations. Polimorphic ranked highest because it combines permissioned state transition enforcement with auditable event history and API-driven workflow actions that support integration with external case and records systems.
Frequently Asked Questions About government sector software
How do Polimorphic and Euna Solutions differ in API-driven workflow execution?
When does GovPilot make sense versus Accela for case and permitting workflows?
Which tools provide stronger metadata-based records control for document lifecycles?
What breaks if SSO and identity federation are not designed correctly in Accela and Oracle Public Sector?
How do CivicPlus and GovPilot handle citizen intake from public-facing channels?
When is a budget-focused workflow suite like ClearGov the better choice than a general case platform?
What tradeoff exists between centralized API workflow engines and CMS-first publishing platforms?
How do CentralSquare Technologies and Neighborly Software approach admin controls and operational reporting?
Which tool best supports extensibility through enterprise integration connectors and an API surface?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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