Quick Overview
- 1#1: Close - Sales-first CRM with built-in power dialing, SMS, and email for high-velocity outbound calling.
- 2#2: Salesforce - Enterprise CRM with Service Cloud Voice and Einstein AI for intelligent calling and conversation analytics.
- 3#3: HubSpot - All-in-one CRM offering free calling, voicemail drops, and seamless integration with sales pipelines.
- 4#4: Dialpad - AI-driven cloud phone system with real-time transcription and native CRM integrations for sales teams.
- 5#5: AI rcall - Cloud call center software designed for sales and support with deep CRM syncing and power dialing.
- 6#6: RingCentral - Unified communications platform with CRM contact sync, auto-dialing, and advanced call analytics.
- 7#7: Pipedrive - Visual sales CRM featuring click-to-call, call recording, and workflow automation for deal progression.
- 8#8: Zoho CRM - Cost-effective CRM with integrated telephony, click-to-dial, and multi-channel communication tools.
- 9#9: Freshsales - AI-powered sales CRM with built-in phone dialer, call insights, and Freddy AI for smarter conversations.
- 10#10: Kixie - Integrated power dialer and IPC phone system optimized for CRM workflows and outbound sales calling.
Tools were vetted and ranked based on features (including dialing capabilities and CRM integration), user experience, reliability, and value, ensuring a comprehensive showcase of leading software tailored to diverse business needs.
Comparison Table
Explore the key features, pricing models, and performance metrics of leading CRM calling software tools, including Close, Salesforce, HubSpot, Dialpad, AI rcall, and more, to identify the ideal solution for enhancing communication and customer relationships.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Close Sales-first CRM with built-in power dialing, SMS, and email for high-velocity outbound calling. | specialized | 9.4/10 | 9.6/10 | 9.2/10 | 8.9/10 |
| 2 | Salesforce Enterprise CRM with Service Cloud Voice and Einstein AI for intelligent calling and conversation analytics. | enterprise | 8.7/10 | 9.5/10 | 6.8/10 | 7.8/10 |
| 3 | HubSpot All-in-one CRM offering free calling, voicemail drops, and seamless integration with sales pipelines. | enterprise | 8.4/10 | 8.2/10 | 9.1/10 | 8.5/10 |
| 4 | Dialpad AI-driven cloud phone system with real-time transcription and native CRM integrations for sales teams. | specialized | 8.6/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 | AI rcall Cloud call center software designed for sales and support with deep CRM syncing and power dialing. | specialized | 8.3/10 | 8.6/10 | 9.1/10 | 7.7/10 |
| 6 | RingCentral Unified communications platform with CRM contact sync, auto-dialing, and advanced call analytics. | enterprise | 8.4/10 | 9.0/10 | 8.0/10 | 7.5/10 |
| 7 | Pipedrive Visual sales CRM featuring click-to-call, call recording, and workflow automation for deal progression. | specialized | 7.8/10 | 7.5/10 | 9.0/10 | 7.9/10 |
| 8 | Zoho CRM Cost-effective CRM with integrated telephony, click-to-dial, and multi-channel communication tools. | enterprise | 8.0/10 | 7.5/10 | 8.5/10 | 9.0/10 |
| 9 | Freshsales AI-powered sales CRM with built-in phone dialer, call insights, and Freddy AI for smarter conversations. | enterprise | 8.2/10 | 8.0/10 | 9.1/10 | 8.5/10 |
| 10 | Kixie Integrated power dialer and IPC phone system optimized for CRM workflows and outbound sales calling. | specialized | 8.2/10 | 8.7/10 | 7.8/10 | 7.9/10 |
Sales-first CRM with built-in power dialing, SMS, and email for high-velocity outbound calling.
Enterprise CRM with Service Cloud Voice and Einstein AI for intelligent calling and conversation analytics.
All-in-one CRM offering free calling, voicemail drops, and seamless integration with sales pipelines.
AI-driven cloud phone system with real-time transcription and native CRM integrations for sales teams.
Cloud call center software designed for sales and support with deep CRM syncing and power dialing.
Unified communications platform with CRM contact sync, auto-dialing, and advanced call analytics.
Visual sales CRM featuring click-to-call, call recording, and workflow automation for deal progression.
Cost-effective CRM with integrated telephony, click-to-dial, and multi-channel communication tools.
AI-powered sales CRM with built-in phone dialer, call insights, and Freddy AI for smarter conversations.
Integrated power dialer and IPC phone system optimized for CRM workflows and outbound sales calling.
Close
specializedSales-first CRM with built-in power dialing, SMS, and email for high-velocity outbound calling.
Intelligent Power Dialer that automatically skips voicemails, busy signals, and no-answers to maximize live connections.
Close is a sales-first CRM platform that integrates powerful calling features like power dialing, local presence, call recording, and voicemail drops directly into the CRM workflow. It enables sales teams to make calls, send SMS, and emails without leaving the interface, streamlining high-velocity outbound sales. With intelligent automation and real-time analytics, Close helps reps close deals faster by reducing context switching and providing actionable insights.
Pros
- Seamless one-click calling and power dialer integrated into CRM
- Local phone numbers, call recording, and voicemail drop for efficient outreach
- Lightning-fast interface optimized for sales reps with minimal bloat
Cons
- Limited advanced reporting and customization for enterprise-scale teams
- No free tier or trial without commitment
- Integrations are solid but not as extensive as larger CRMs like Salesforce
Best For
Outbound sales teams and high-velocity sellers who prioritize integrated calling, SMS, and CRM to close deals quickly without tool-switching.
Pricing
Starter at $59/user/month, Professional at $99/user/month, Enterprise at $149/user/month (billed annually; 14-day free trial).
Salesforce
enterpriseEnterprise CRM with Service Cloud Voice and Einstein AI for intelligent calling and conversation analytics.
Einstein Conversation Insights for real-time AI call analysis, coaching, and automated summaries
Salesforce is a comprehensive CRM platform with robust calling capabilities integrated into its Sales Cloud and Service Cloud Voice, allowing teams to initiate calls directly from customer records, automatically log interactions, and access real-time analytics. It supports click-to-dial, AI-driven call coaching, and seamless integration with telephony providers like Amazon Connect for scalable outbound and inbound calling. This makes it a powerful solution for sales and service teams seeking unified CRM and telephony experiences.
Pros
- Deep CRM integration with automatic call logging and transcription
- AI-powered insights via Einstein for call coaching and sentiment analysis
- Highly scalable for enterprise-level calling volumes with telephony integrations
Cons
- Steep learning curve and complex customization
- High pricing with additional costs for advanced calling features
- Overkill for small teams focused solely on calling
Best For
Large enterprises and sales teams requiring a full CRM suite with advanced, AI-enhanced calling and analytics capabilities.
Pricing
Starts at $25/user/month for basic editions; advanced Sales/Service Cloud with Voice calling typically $150-$500+/user/month plus telephony add-ons.
HubSpot
enterpriseAll-in-one CRM offering free calling, voicemail drops, and seamless integration with sales pipelines.
Conversations Inbox unifying calls, emails, chats, and meetings in one AI-powered view with CRM context
HubSpot is a comprehensive CRM platform with integrated calling features in its Sales Hub, allowing users to make VoIP calls directly from the browser with click-to-dial functionality from contact records. Calls are automatically logged, recorded, transcribed (with AI insights in higher tiers), and tied to deal pipelines for seamless tracking. It excels in unifying sales communications within a full inbound marketing ecosystem, making it suitable for coordinated sales efforts.
Pros
- Deep integration with CRM for automatic call logging and context-aware dialing
- Built-in call recording, transcription, and analytics without third-party tools
- Intuitive interface with mobile app support for on-the-go calling
Cons
- Advanced calling requires paid Sales Hub tiers (no robust features in free CRM)
- Limited telephony options like complex IVR or SMS compared to dedicated VoIP providers
- Browser-based VoIP can suffer from internet dependency and call quality issues
Best For
Sales teams in growing SMBs already using HubSpot CRM who want integrated calling without standalone telephony software.
Pricing
Free CRM tier with basic tools; Sales Hub Starter ($20/user/mo) unlocks calling, Professional ($90/user/mo) adds analytics/transcription, Enterprise ($150/user/mo) for advanced features.
Dialpad
specializedAI-driven cloud phone system with real-time transcription and native CRM integrations for sales teams.
AI Scorecards and real-time call coaching that provide live feedback and performance analytics during calls
Dialpad is a cloud-based communications platform specializing in VoIP calling, AI-powered transcription, and seamless integrations with leading CRMs like Salesforce, HubSpot, and Zendesk. It enables teams to make calls directly from CRM interfaces, automatically log interactions, and gain real-time insights such as sentiment analysis and coaching prompts. As a CRM calling solution, it streamlines sales and support workflows by turning conversations into actionable data without manual entry.
Pros
- Deep CRM integrations for automatic call logging and data syncing
- AI-driven features like real-time transcription, sentiment analysis, and call coaching
- Unlimited domestic calling and reliable VoIP quality with global reach
Cons
- Advanced AI features locked behind higher pricing tiers
- Occasional glitches in mobile app and integration sync times
- Customer support can be slow for non-enterprise users
Best For
Sales and customer support teams in mid-sized businesses needing AI-enhanced calling tightly integrated with their CRM.
Pricing
Standard at $15/user/month, Pro at $25/user/month, Enterprise custom; billed annually with a 14-day free trial.
AI rcall
specializedCloud call center software designed for sales and support with deep CRM syncing and power dialing.
Deep CRM-native integrations that sync calls, notes, and data automatically for effortless workflow embedding
AI rcall is a cloud-based phone system designed for sales, support, and customer success teams, offering seamless integration with over 100 CRMs and productivity tools like Salesforce, HubSpot, and Zendesk. It enables users to make and receive calls directly from their CRM dashboard, with features including call recording, IVR, power dialing, and real-time analytics. The platform eliminates the need for traditional hardware, providing scalable VoIP calling optimized for high-volume contact centers.
Pros
- Seamless integrations with major CRMs for automatic call logging and click-to-dial
- Intuitive interface with quick setup and no hardware required
- Robust call analytics and reporting for performance insights
Cons
- Higher pricing tiers limit value for small teams
- Limited built-in AI features like advanced transcription compared to top competitors
- Some advanced customization requires Enterprise plan
Best For
SMB sales and support teams needing reliable CRM-integrated calling without telephony hardware.
Pricing
Essentials at $30/user/month, Professional at $50/user/month, Enterprise custom; billed annually with a 7-day free trial.
RingCentral
enterpriseUnified communications platform with CRM contact sync, auto-dialing, and advanced call analytics.
AI-powered call intelligence with real-time transcription, coaching prompts, and CRM-synced insights
RingCentral is a robust cloud-based unified communications platform specializing in VoIP calling with powerful integrations for CRM systems like Salesforce, HubSpot, and Microsoft Dynamics. It enables sales teams to perform click-to-call, auto-log interactions, screen pop customer data, and leverage AI for call transcription and analytics to streamline CRM workflows. While versatile for team collaboration with messaging and video, its CRM calling strengths make it ideal for outbound sales and support operations.
Pros
- Deep CRM integrations with click-to-dial, call logging, and real-time data access
- Superior call quality with global reach and AI transcription/sentiment analysis
- Scalable for teams with robust reporting and analytics
Cons
- Higher pricing compared to dedicated calling tools
- Steeper learning curve for advanced customization
- Occasional reports of service outages or integration glitches
Best For
Mid-to-large sales and support teams in enterprises needing integrated calling within complex CRM environments.
Pricing
Starts at $20/user/month (Core), $25 (Advanced), $45 (Ultra), billed annually with add-ons for AI features.
Pipedrive
specializedVisual sales CRM featuring click-to-call, call recording, and workflow automation for deal progression.
Click-to-call directly from deal or contact views with automatic activity logging tied to the sales pipeline
Pipedrive is a sales-focused CRM platform that emphasizes visual pipeline management for tracking deals, contacts, and activities. It supports CRM calling through seamless integrations with VoIP providers like AI rcall, RingCentral, and Twilio, enabling click-to-call directly from contact or deal records with automatic call logging. While not a dedicated telephony tool, it streamlines sales workflows by combining calling with CRM data for better context and follow-up.
Pros
- Intuitive visual pipeline integrates calling seamlessly into sales processes
- Strong third-party VoIP integrations for reliable click-to-call and logging
- User-friendly interface reduces training time for sales teams
Cons
- Calling relies heavily on paid integrations rather than fully native features
- Limited built-in call analytics and recording compared to dedicated calling CRMs
- Advanced features require higher-tier plans or add-ons, increasing costs
Best For
Sales teams seeking an easy-to-use CRM with solid calling integrations to enhance pipeline management without needing a separate telephony system.
Pricing
Starts at $14.90/user/month (Essential) up to $99/user/month (Enterprise, billed annually); calling requires Professional plan ($49.90+) or third-party integrations with extra fees.
Zoho CRM
enterpriseCost-effective CRM with integrated telephony, click-to-dial, and multi-channel communication tools.
PhoneBridge for plug-and-play integration with 50+ telephony providers, enabling click-to-call and auto-logging within CRM.
Zoho CRM is a versatile customer relationship management platform that integrates calling features through its PhoneBridge module, enabling users to make outbound calls, receive inbound calls, and log interactions directly from customer records. It supports click-to-dial functionality, automatic call recording and transcription (with compatible providers), and detailed call analytics tied to sales pipelines. This makes it suitable for sales teams seeking unified CRM and telephony without needing standalone dialer software.
Pros
- Seamless integration of calling with CRM data for context-aware conversations
- Automatic call logging, recording, and analytics to track sales performance
- Affordable pricing with flexible telephony provider support
Cons
- Requires third-party SIP providers for full calling functionality
- Lacks advanced dialing modes like predictive or power dialing natively
- Initial setup for PhoneBridge integrations can be somewhat technical
Best For
Small to medium-sized sales teams needing cost-effective CRM with integrated basic calling features.
Pricing
Free for up to 3 users; paid plans start at $14/user/month (billed annually); PhoneBridge add-on from $10/user/month.
Freshsales
enterpriseAI-powered sales CRM with built-in phone dialer, call insights, and Freddy AI for smarter conversations.
Freddy AI for real-time call coaching and conversation intelligence
Freshsales is a sales-focused CRM platform from Freshworks that integrates calling capabilities, enabling users to make click-to-call actions directly from contact records and deal pipelines. It automatically logs calls, supports call recording, and provides AI-driven insights via Freddy AI for conversation intelligence and coaching. While primarily a CRM, its telephony features make it suitable for sales teams handling outbound and inbound calls within a unified interface.
Pros
- Intuitive interface with seamless click-to-call integration
- Affordable pricing with a robust free tier
- AI-powered call insights and automatic logging for efficiency
Cons
- Advanced telephony like power dialer requires Freshcaller add-on
- Limited native customization for call scripts and dispositions
- Reporting on calls lacks depth compared to dedicated dialers
Best For
Small to mid-sized sales teams seeking an easy-to-use CRM with integrated basic calling features.
Pricing
Free plan available; paid plans start at $9/user/month (billed annually) for Growth, up to $59/user/month for Enterprise.
Kixie
specializedIntegrated power dialer and IPC phone system optimized for CRM workflows and outbound sales calling.
One-click power dialing with local presence and CRM auto-population for instant call launches
Kixie is a sales engagement platform that integrates deeply with CRMs like Salesforce, HubSpot, and Pipedrive, enabling one-click calling, SMS, and email outreach directly from CRM records. It offers power dialing, local presence dialing to boost connect rates, voicemail drops, and AI-driven conversation intelligence for call coaching and analytics. Ideal for inside sales teams, Kixie streamlines outbound workflows to increase rep productivity and pipeline velocity.
Pros
- Seamless CRM integrations with one-click calling and auto-logging
- High connect rates via local presence and power dialer
- Multi-channel support including SMS, email, and AI conversation analytics
Cons
- Pricing can escalate quickly for advanced features
- Initial setup and CRM syncing may require technical support
- Limited standalone use without a CRM integration
Best For
Inside sales teams heavily reliant on Salesforce or HubSpot who need integrated power dialing and multi-channel outreach.
Pricing
Starts at $35/user/month (PowerCall), $65/user/month (Integrated), with Enterprise custom pricing; annual discounts available.
Conclusion
While each tool offers distinct strengths, Close leads as the top choice, combining a sales-first focus with built-in power dialing and multi-channel communication for high-velocity outreach. Salesforce stands out as a robust alternative for enterprise needs, leveraging Einstein AI for intelligent calling and conversation analytics, and HubSpot impresses with its free calling option and seamless integration with sales pipelines, making it a solid pick for simplicity. Together, these tools showcase the best in CRM calling software, each tailored to different team sizes and goals.
Don’t miss out—start with Close today and experience how its focused design can transform your outbound calling efforts and drive more sales success.
Tools Reviewed
All tools were independently evaluated for this comparison