Quick Overview
- 1#1: Gong - AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls for actionable insights.
- 2#2: Dialpad - AI-driven cloud phone system with automatic call recording, real-time transcription, and conversation analytics.
- 3#3: AI rcall - Cloud-based phone system designed for sales and support teams with seamless call recording and monitoring.
- 4#4: RingCentral - Unified communications platform offering unlimited, high-quality call recording integrated with video and messaging.
- 5#5: Talkdesk - Cloud contact center software providing compliant call recording, analytics, and workforce management tools.
- 6#6: Nextiva - Business VoIP service with easy call recording, transcription, and advanced reporting for teams.
- 7#7: 8x8 - Integrated cloud communications platform featuring secure call recording and interaction analytics.
- 8#8: Five9 - Intelligent cloud contact center with robust call recording, speech analytics, and compliance features.
- 9#9: Ooma Office - Affordable VoIP phone system offering one-click call recording across desktop and mobile apps.
- 10#10: PhoneBurner - Power dialer for sales teams that automatically records outbound calls and provides voicemail drop features.
These tools were ranked based on advanced features like AI functionality and compliance, paired with user-friendliness, technical quality, and overall value to address diverse team needs.
Comparison Table
This comparison table examines popular call recording software tools, such as Gong, Dialpad, AI rcall, RingCentral, Talkdesk, and more, to guide businesses in selecting solutions that align with their operational needs. It highlights key features, pricing nuances, and unique benefits, empowering readers to make informed choices for optimized communication and workflow efficiency.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls for actionable insights. | specialized | 9.5/10 | 9.8/10 | 9.0/10 | 8.7/10 |
| 2 | Dialpad AI-driven cloud phone system with automatic call recording, real-time transcription, and conversation analytics. | enterprise | 9.1/10 | 9.5/10 | 9.0/10 | 8.7/10 |
| 3 | AI rcall Cloud-based phone system designed for sales and support teams with seamless call recording and monitoring. | enterprise | 8.7/10 | 9.2/10 | 8.8/10 | 8.1/10 |
| 4 | RingCentral Unified communications platform offering unlimited, high-quality call recording integrated with video and messaging. | enterprise | 8.5/10 | 9.0/10 | 8.3/10 | 8.0/10 |
| 5 | Talkdesk Cloud contact center software providing compliant call recording, analytics, and workforce management tools. | enterprise | 8.5/10 | 9.0/10 | 8.2/10 | 7.8/10 |
| 6 | Nextiva Business VoIP service with easy call recording, transcription, and advanced reporting for teams. | enterprise | 8.1/10 | 7.9/10 | 9.0/10 | 7.6/10 |
| 7 | 8x8 Integrated cloud communications platform featuring secure call recording and interaction analytics. | enterprise | 8.3/10 | 8.7/10 | 8.1/10 | 7.9/10 |
| 8 | Five9 Intelligent cloud contact center with robust call recording, speech analytics, and compliance features. | enterprise | 8.4/10 | 9.2/10 | 8.0/10 | 7.7/10 |
| 9 | Ooma Office Affordable VoIP phone system offering one-click call recording across desktop and mobile apps. | enterprise | 8.2/10 | 8.0/10 | 9.0/10 | 8.3/10 |
| 10 | PhoneBurner Power dialer for sales teams that automatically records outbound calls and provides voicemail drop features. | specialized | 7.2/10 | 7.5/10 | 8.4/10 | 6.8/10 |
AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls for actionable insights.
AI-driven cloud phone system with automatic call recording, real-time transcription, and conversation analytics.
Cloud-based phone system designed for sales and support teams with seamless call recording and monitoring.
Unified communications platform offering unlimited, high-quality call recording integrated with video and messaging.
Cloud contact center software providing compliant call recording, analytics, and workforce management tools.
Business VoIP service with easy call recording, transcription, and advanced reporting for teams.
Integrated cloud communications platform featuring secure call recording and interaction analytics.
Intelligent cloud contact center with robust call recording, speech analytics, and compliance features.
Affordable VoIP phone system offering one-click call recording across desktop and mobile apps.
Power dialer for sales teams that automatically records outbound calls and provides voicemail drop features.
Gong
specializedAI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls for actionable insights.
AI Conversation Intelligence that automatically scores calls, detects revenue signals, and provides personalized coaching recommendations
Gong is a premier revenue intelligence platform that excels in call recording and conversation analytics for sales teams. It automatically captures, transcribes, and analyzes calls across phone, video, and web conferencing platforms, leveraging AI to identify key moments like objections, risks, and opportunities. The platform provides deep insights into deal progression, team coaching recommendations, and forecasting, transforming raw call data into actionable revenue strategies.
Pros
- Advanced AI-driven conversation intelligence with sentiment analysis and deal insights
- Seamless integrations with CRMs like Salesforce and communication tools
- Robust compliance features including GDPR, HIPAA, and automatic redaction of sensitive data
Cons
- High pricing suitable mainly for enterprises
- Steep initial learning curve for advanced analytics features
- Limited customization for non-sales use cases
Best For
Mid-to-large sales organizations seeking comprehensive call recording with AI-powered coaching and revenue optimization.
Pricing
Custom enterprise pricing, typically starting at $100-150 per user/month (billed annually); quote-based.
Dialpad
enterpriseAI-driven cloud phone system with automatic call recording, real-time transcription, and conversation analytics.
Real-time AI transcription with live sentiment analysis and coaching during calls
Dialpad is a cloud-based unified communications platform that provides robust call recording capabilities integrated with AI-powered transcription and analysis. It automatically records inbound and outbound calls, generates real-time transcripts, and delivers insights like sentiment analysis, keyword spotting, and compliance redaction. Designed for sales, support, and customer service teams, it ensures calls are searchable, shareable, and actionable within a modern VoIP environment.
Pros
- AI-driven real-time transcription and sentiment analysis for instant insights
- Seamless integrations with CRMs like Salesforce and HubSpot
- Compliance tools including automatic redaction and eDiscovery support
Cons
- Full AI features require Pro or Enterprise plans
- Tied to Dialpad's VoIP service, not standalone recording
- Pricing escalates quickly for advanced analytics and larger teams
Best For
Sales and customer support teams in mid-to-large businesses needing AI-enhanced call recording within a unified communications platform.
Pricing
Starts at $15/user/month (Standard, basic recording); Pro at $25/user/month (full AI recording/transcription); Enterprise custom pricing.
AI rcall
enterpriseCloud-based phone system designed for sales and support teams with seamless call recording and monitoring.
AI-powered call transcription and conversation intelligence
AI rcall is a cloud-based VoIP phone system that excels as a call recording solution for sales, support, and customer service teams, offering automatic recording of inbound and outbound calls with easy search and playback. It includes advanced features like call tagging, analytics, and AI-powered transcription to derive insights from conversations. The platform integrates seamlessly with CRMs like Salesforce and HubSpot, automatically logging recordings for compliance and coaching purposes.
Pros
- Seamless CRM integrations that auto-log recordings
- AI transcription and call analytics for actionable insights
- Compliance-ready with GDPR and HIPAA support
Cons
- Call recording requires Professional plan ($50+/user/mo)
- Pricing can be steep for small teams
- Limited advanced editing tools for recordings
Best For
Growing sales and support teams needing integrated call recording within a full VoIP system.
Pricing
Essentials at $30/user/mo (basic calling); Professional at $50/user/mo (includes recording, AI features); billed annually.
RingCentral
enterpriseUnified communications platform offering unlimited, high-quality call recording integrated with video and messaging.
RingSense AI for real-time conversation intelligence and automated summaries
RingCentral is a cloud-based unified communications platform that offers robust call recording as part of its VoIP phone system, enabling automatic or on-demand recording of inbound and outbound calls across desk phones, mobile apps, and web browsers. Recordings are securely stored in the cloud with unlimited storage on higher plans, advanced search capabilities, and export options for compliance. It includes features like call monitoring, analytics, and AI-powered transcription to enhance business insights and regulatory adherence.
Pros
- Unlimited cloud storage for recordings on premium plans
- AI transcription and conversation analytics for actionable insights
- Strong compliance tools including HIPAA and GDPR support
Cons
- Call recording not available on entry-level Core plan
- Higher pricing for full feature access can strain small budgets
- Occasional sync issues between devices reported by users
Best For
Mid-sized to large businesses seeking integrated UCaaS with enterprise-grade call recording and compliance.
Pricing
Starts at $20/user/month (Core, no recording); Advanced ($30/user/month) and Ultra ($45/user/month) plans include call recording; billed annually.
Talkdesk
enterpriseCloud contact center software providing compliant call recording, analytics, and workforce management tools.
AI-powered Interaction Analytics for real-time sentiment analysis and automated quality scoring on recordings
Talkdesk is a cloud-based contact center platform with integrated call recording capabilities, enabling automatic recording of inbound and outbound calls across multiple channels. It provides secure storage, advanced search, and AI-powered transcription and analytics for quality assurance and compliance. The solution supports features like redaction for sensitive data and seamless CRM integrations, making it ideal for customer service teams needing more than basic recording.
Pros
- Comprehensive AI analytics and transcription for recorded calls
- Strong compliance tools including encryption and redaction
- Scalable for high-volume contact centers with omnichannel support
Cons
- Higher cost as part of a full CCaaS suite, less ideal for standalone recording
- Setup requires IT involvement for integrations
- Advanced analytics can have a learning curve
Best For
Mid-sized to enterprise contact centers seeking integrated call recording with AI insights and compliance features.
Pricing
Quote-based pricing starting at around $75/user/month for basic plans, scaling up to $150+/user/month for advanced features including call recording.
Nextiva
enterpriseBusiness VoIP service with easy call recording, transcription, and advanced reporting for teams.
Unlimited domestic calling and call recording with compliant, searchable cloud storage
Nextiva is a cloud-based unified communications platform that provides call recording as an integral feature of its VoIP phone system, enabling automatic or on-demand recording for inbound and outbound calls. It offers searchable archives, compliance tools, and integration with CRMs like Salesforce for easy access and analysis. While not a standalone call recording solution, it delivers reliable recording within a full business phone service ecosystem.
Pros
- Unlimited call recording and storage in eligible plans
- Strong compliance features including HIPAA for Enterprise users
- Seamless integration with CRM and analytics tools
Cons
- Call recording requires Professional or higher plans (not available in Essential)
- Lacks advanced AI-powered transcription and sentiment analysis found in dedicated tools
- Tied to Nextiva's VoIP service, limiting flexibility for existing phone system users
Best For
Small to mid-sized businesses using or adopting Nextiva's VoIP system who need integrated call recording without standalone software.
Pricing
Call recording available in Professional ($31.95/user/mo) and Enterprise ($41.95/user/mo) plans, billed annually; per-user pricing with volume discounts.
8x8
enterpriseIntegrated cloud communications platform featuring secure call recording and interaction analytics.
AI conversation intelligence with real-time coaching, automated scoring, and PCI-compliant data redaction
8x8 is a cloud-based unified communications platform that delivers robust call recording capabilities integrated with VoIP telephony, contact center, and collaboration tools. It supports automatic, on-demand, and compliance-driven recording of voice calls, with features like searchable archives, tamper-proof storage, and AI analytics for quality assurance. The solution excels in regulated industries by offering encryption, redaction of sensitive data, and seamless integration across multichannel communications.
Pros
- Advanced AI-driven analytics and automated redaction for compliance
- Seamless integration with 8x8's full UCaaS and contact center suite
- Secure cloud storage with unlimited recording retention options
Cons
- Tied primarily to 8x8 telephony services, limiting standalone use
- Pricing escalates quickly for advanced features and enterprise scale
- Admin interface can feel overwhelming for non-technical users
Best For
Mid-market businesses and enterprises using 8x8 communications who need integrated call recording for compliance, coaching, and analytics.
Pricing
Included in 8x8 X2 ($24/user/month) and X4 ($44/user/month) plans; custom enterprise pricing for advanced recording and contact center features.
Five9
enterpriseIntelligent cloud contact center with robust call recording, speech analytics, and compliance features.
AI-powered speech analytics that automatically transcribes, analyzes sentiment, and scores interactions from recordings
Five9 is a cloud-based contact center platform that excels in call recording as part of its comprehensive CCaaS suite, capturing 100% of customer interactions including voice, screen, and digital channels. It offers advanced features like real-time monitoring, quality management, and AI-powered speech analytics to derive actionable insights from recordings. While not a standalone recording tool, it integrates seamlessly with CRM systems and supports compliance needs for regulated industries.
Pros
- Robust 100% call and screen recording with multi-channel support
- Advanced AI speech analytics and quality assurance tools
- Highly scalable for enterprise contact centers with strong CRM integrations
Cons
- High cost makes it less viable for small teams or basic recording needs
- Complex setup and steep learning curve for non-contact center users
- Pricing is quote-based with limited transparency
Best For
Mid-to-large enterprises running contact centers that need integrated call recording with analytics and compliance features.
Pricing
Custom quote-based pricing, typically $149-$225 per agent/month depending on features and volume.
Ooma Office
enterpriseAffordable VoIP phone system offering one-click call recording across desktop and mobile apps.
Keyword-searchable call transcripts powered by speech-to-text for effortless retrieval of specific conversation details
Ooma Office is a cloud-based VoIP business phone system that provides call recording as a core feature in its Pro and Pro Plus plans. It enables automatic or on-demand recording of inbound and outbound calls, with cloud storage, easy searchability via keyword transcripts, and sharing options. Designed for small to medium businesses, it integrates recording seamlessly into a full unified communications suite including unlimited calling and virtual numbers.
Pros
- Seamless integration with VoIP phone service for automatic recording
- Keyword-searchable transcripts for quick access to call content
- Unlimited simultaneous recordings and generous cloud storage in Pro Plus plan
Cons
- Call recording requires Pro or higher plans, not available in base tier
- Limited to 30-day storage in Pro plan; unlimited only in pricier Pro Plus
- Not a standalone tool—tied to Ooma's phone service subscription
Best For
Small to medium-sized businesses seeking an all-in-one VoIP system with reliable, easy-to-manage call recording for compliance and training.
Pricing
Pro plan at $24.95/user/month (30-day storage); Pro Plus at $29.95/user/month (unlimited storage); annual discounts apply, minimum 1 user.
PhoneBurner
specializedPower dialer for sales teams that automatically records outbound calls and provides voicemail drop features.
Blazing-fast power dialer that records only live calls, maximizing efficiency without manual starts/stops
PhoneBurner is a sales acceleration platform featuring call recording as a core component of its power dialer suite, enabling automatic recording of outbound calls for easy review and compliance. It supports high-volume calling with features like local presence, voicemail drop, and CRM integrations, making recordings searchable and shareable within sales workflows. While not a standalone recording tool, it excels in capturing calls during rapid dialing sessions for sales teams.
Pros
- Seamless automatic call recording during power dialing sessions
- Unlimited call recording storage and easy playback/search
- Strong CRM integrations for organizing recordings
Cons
- Lacks advanced AI analytics or transcription compared to dedicated tools
- High pricing may not suit low-volume or non-sales users
- Primarily outbound-focused, with limited inbound recording support
Best For
High-volume outbound sales teams needing integrated call recording with dialing efficiency.
Pricing
Starts at $149/user/month (billed annually); custom enterprise plans available.
Conclusion
The reviewed call recording tools showcase varied strengths, but Gong leads as the top AI-powered conversation intelligence platform, transforming calls into actionable insights. Close behind are Dialpad, with its robust real-time analytics, and AI rcall, celebrated for seamless integration and support team utility—each a strong alternative for specific needs. Together, the top 3 deliver reliable solutions to boost efficiency and performance.
Unlock your team’s potential by trying Gong today; its automated recording, transcription, and analytics will turn every call into a step toward better results.
Tools Reviewed
All tools were independently evaluated for this comparison