Quick Overview
- 1#1: Gong - AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to uncover insights and enable coaching.
- 2#2: Chorus.ai - Revenue intelligence tool that provides call recording, transcription, sentiment analysis, and deal insights for sales teams.
- 3#3: CallMiner - Conversation analytics platform using AI to score interactions, detect emotions, and automate quality assurance across contact centers.
- 4#4: Dialpad AI - Cloud communications platform with real-time call transcription, sentiment analysis, and AI coaching for sales and support teams.
- 5#5: ExecVision - Conversation intelligence software that captures, analyzes, and shares call insights to improve sales performance and coaching.
- 6#6: Fireflies.ai - AI meeting assistant that automatically transcribes, summarizes, and extracts action items from calls and virtual meetings.
- 7#7: Otter.ai - AI-powered transcription service that generates real-time notes, summaries, and searchable insights from phone calls and meetings.
- 8#8: Avoma - Meeting intelligence platform offering AI transcription, conversation analytics, and automated coaching for revenue teams.
- 9#9: Talkdesk - AI-driven contact center platform with conversation insights, automated quality management, and real-time agent assistance.
- 10#10: Invoca - Conversation intelligence solution that analyzes inbound calls to attribute revenue, optimize ads, and improve customer conversations.
Tools were ranked based on AI effectiveness, feature breadth (including transcription, sentiment, and analytics), user experience, and value, ensuring alignment with both sales and support needs.
Comparison Table
Call intelligence software transforms customer interactions into actionable insights, enhancing sales and support efficiency—a critical asset for modern businesses. This comparison table explores key features across tools like Gong, Chorus.ai, CallMiner, Dialpad AI , ExecVision, and more, guiding readers to select the right solution for their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to uncover insights and enable coaching. | enterprise | 9.5/10 | 9.8/10 | 9.0/10 | 8.5/10 |
| 2 | Chorus.ai Revenue intelligence tool that provides call recording, transcription, sentiment analysis, and deal insights for sales teams. | enterprise | 9.3/10 | 9.6/10 | 8.9/10 | 8.7/10 |
| 3 | CallMiner Conversation analytics platform using AI to score interactions, detect emotions, and automate quality assurance across contact centers. | enterprise | 8.9/10 | 9.4/10 | 7.8/10 | 8.2/10 |
| 4 | Dialpad AI Cloud communications platform with real-time call transcription, sentiment analysis, and AI coaching for sales and support teams. | enterprise | 8.6/10 | 9.1/10 | 8.4/10 | 8.0/10 |
| 5 | ExecVision Conversation intelligence software that captures, analyzes, and shares call insights to improve sales performance and coaching. | specialized | 8.2/10 | 8.5/10 | 8.0/10 | 7.7/10 |
| 6 | Fireflies.ai AI meeting assistant that automatically transcribes, summarizes, and extracts action items from calls and virtual meetings. | specialized | 8.4/10 | 8.7/10 | 9.0/10 | 8.0/10 |
| 7 | Otter.ai AI-powered transcription service that generates real-time notes, summaries, and searchable insights from phone calls and meetings. | specialized | 7.8/10 | 7.5/10 | 9.2/10 | 8.5/10 |
| 8 | Avoma Meeting intelligence platform offering AI transcription, conversation analytics, and automated coaching for revenue teams. | specialized | 8.3/10 | 8.6/10 | 8.4/10 | 8.0/10 |
| 9 | Talkdesk AI-driven contact center platform with conversation insights, automated quality management, and real-time agent assistance. | enterprise | 8.2/10 | 8.8/10 | 7.9/10 | 7.5/10 |
| 10 | Invoca Conversation intelligence solution that analyzes inbound calls to attribute revenue, optimize ads, and improve customer conversations. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.8/10 |
AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to uncover insights and enable coaching.
Revenue intelligence tool that provides call recording, transcription, sentiment analysis, and deal insights for sales teams.
Conversation analytics platform using AI to score interactions, detect emotions, and automate quality assurance across contact centers.
Cloud communications platform with real-time call transcription, sentiment analysis, and AI coaching for sales and support teams.
Conversation intelligence software that captures, analyzes, and shares call insights to improve sales performance and coaching.
AI meeting assistant that automatically transcribes, summarizes, and extracts action items from calls and virtual meetings.
AI-powered transcription service that generates real-time notes, summaries, and searchable insights from phone calls and meetings.
Meeting intelligence platform offering AI transcription, conversation analytics, and automated coaching for revenue teams.
AI-driven contact center platform with conversation insights, automated quality management, and real-time agent assistance.
Conversation intelligence solution that analyzes inbound calls to attribute revenue, optimize ads, and improve customer conversations.
Gong
enterpriseAI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls to uncover insights and enable coaching.
Revenue Intelligence engine that correlates conversation patterns directly with pipeline health and business outcomes
Gong is a premier revenue intelligence platform specializing in conversation intelligence for sales teams, automatically recording, transcribing, and analyzing calls, meetings, and emails. It uses advanced AI to deliver insights like talk ratios, sentiment analysis, competitor mentions, and deal risks, enabling better forecasting, coaching, and pipeline management. By integrating deeply with CRMs like Salesforce, Gong transforms raw interaction data into actionable revenue strategies.
Pros
- Exceptional AI-powered insights including sentiment analysis and deal forecasting
- Seamless integrations with major CRMs and robust coaching tools
- Highly accurate transcription and comprehensive conversation analytics
Cons
- Premium pricing suitable mainly for enterprises
- Steeper learning curve for advanced analytics features
- Potential privacy concerns with extensive call recording
Best For
Mid-to-large sales organizations seeking deep AI-driven insights to optimize revenue operations and team performance.
Pricing
Custom enterprise pricing, typically starting at $100+/user/month or $1,200+/user/year, based on team size and features.
Chorus.ai
enterpriseRevenue intelligence tool that provides call recording, transcription, sentiment analysis, and deal insights for sales teams.
Deal Inspector for real-time risk scoring and revenue impact predictions from call data
Chorus.ai is a conversation intelligence platform designed for sales teams, automatically recording, transcribing, and analyzing calls from phone, Zoom, and other sources. It delivers AI-driven insights like talk-to-listen ratios, sentiment analysis, competitor mentions, and key moments to optimize sales performance and coaching. Integrated with CRMs such as Salesforce, it streamlines deal tracking and provides revenue intelligence for better forecasting.
Pros
- Comprehensive AI analytics including sentiment, risks, and coaching recommendations
- Seamless integrations with Salesforce, Gong alternatives, and video platforms
- Powerful search across conversations with timestamped highlights
Cons
- High cost unsuitable for small teams
- Transcription accuracy can falter with accents or poor audio
- Steep initial setup for custom workflows
Best For
Enterprise sales teams needing deep call analytics and CRM automation to scale revenue operations.
Pricing
Custom enterprise pricing; starts around $100/user/month, scales with features and volume—contact sales for quotes.
CallMiner
enterpriseConversation analytics platform using AI to score interactions, detect emotions, and automate quality assurance across contact centers.
100% automated conversation coverage with industry-leading emotion AI and predictive behavioral insights
CallMiner is an AI-powered conversation intelligence platform that analyzes 100% of customer interactions across voice, text, chat, and digital channels to deliver actionable insights. It offers automated quality management, real-time agent coaching, sentiment analysis, compliance monitoring, and customizable scorecards tailored to specific industries. The Eureka platform enables enterprises to improve agent performance, customer satisfaction, and operational efficiency through deep behavioral analytics and predictive guidance.
Pros
- Comprehensive AI-driven analytics with high accuracy in sentiment, intent, and topic detection
- Real-time agent assist and coaching for immediate performance improvement
- Robust integrations with CRMs, WFM tools, and multi-language support
Cons
- Steep implementation and learning curve for non-technical users
- High cost suitable mainly for large enterprises
- Requires substantial interaction volume for optimal AI model training
Best For
Large contact centers and enterprises with high call volumes needing advanced, industry-specific conversation analytics.
Pricing
Custom enterprise pricing, typically quote-based starting at $50-$100+ per agent/month or volume-based, with annual contracts.
Dialpad AI
enterpriseCloud communications platform with real-time call transcription, sentiment analysis, and AI coaching for sales and support teams.
Live AI Coach that delivers real-time guidance and prompts during active calls
Dialpad AI is a cloud-based communications platform that integrates advanced AI for call intelligence, offering real-time transcription, sentiment analysis, automated summaries, and action item extraction from calls. It empowers sales, support, and contact center teams with insights for coaching, compliance monitoring, and performance optimization. Seamlessly integrating with CRMs like Salesforce and HubSpot, it turns conversations into actionable data to drive better customer interactions.
Pros
- Real-time transcription and live AI coaching during calls
- Robust integrations with CRM and productivity tools
- Comprehensive analytics including sentiment and keyword tracking
Cons
- Transcription accuracy can falter in noisy environments or accents
- Pricing escalates quickly for advanced features and scale
- Limited offline capabilities and customization options
Best For
Mid-sized sales and customer support teams seeking integrated AI-driven call insights and coaching.
Pricing
Starts at $23/user/month (billed annually) for Pro plan with core AI features; Enterprise custom pricing for advanced intelligence.
ExecVision
specializedConversation intelligence software that captures, analyzes, and shares call insights to improve sales performance and coaching.
AI-powered coaching playlists that curate calls for personalized rep development
ExecVision is a conversation intelligence platform tailored for sales teams, offering call recording, AI transcription, and analysis to uncover insights from customer interactions. It emphasizes coaching with features like automated scorecards, talk analytics, sentiment detection, and customizable playlists for targeted feedback. The tool integrates with CRMs such as Salesforce to sync call data and supports compliance recording for regulated industries.
Pros
- Robust coaching tools with AI-driven playlists and scorecards
- Seamless CRM integrations for streamlined workflows
- Strong focus on sales performance analytics like talk ratios and sentiment
Cons
- Pricing is enterprise-oriented and opaque without custom quotes
- Fewer advanced AI features compared to top competitors like Gong
- Limited free trial or self-serve onboarding options
Best For
Mid-sized sales teams prioritizing coaching and performance improvement over raw intelligence scale.
Pricing
Custom enterprise pricing via quote; typically $50-100/user/month based on features and volume.
Fireflies.ai
specializedAI meeting assistant that automatically transcribes, summarizes, and extracts action items from calls and virtual meetings.
AskFred: Natural language AI search that answers questions across all meeting transcripts and provides instant insights.
Fireflies.ai is an AI-powered meeting and call intelligence platform that automatically joins video calls, phone calls, and meetings on platforms like Zoom, Microsoft Teams, Google Meet, and Webex to record, transcribe, and summarize conversations in real-time. It provides advanced analytics including speaker identification, sentiment analysis, topic tracking, keyword detection, and action item extraction to deliver actionable insights. The tool enables natural language search across all past meetings and integrates with CRMs like Salesforce and HubSpot for seamless workflow automation.
Pros
- Seamless integrations with major meeting platforms and CRMs
- Powerful AI-driven transcription, summarization, and search capabilities
- Real-time collaboration features like shared notes and soundbites
Cons
- Transcription accuracy can falter with accents, noise, or technical jargon
- Privacy concerns due to auto-recording and data storage
- Advanced analytics locked behind higher pricing tiers
Best For
Sales teams, managers, and remote workers who need automated insights from high-volume calls and meetings without manual note-taking.
Pricing
Free plan (limited storage); Pro $10/user/mo; Business $19/user/mo; Enterprise custom (billed annually).
Otter.ai
specializedAI-powered transcription service that generates real-time notes, summaries, and searchable insights from phone calls and meetings.
OtterPilot: AI assistant that auto-joins virtual meetings and calls to transcribe, summarize, and capture action items in real-time.
Otter.ai is an AI-driven transcription platform specializing in real-time audio capture and conversion to searchable text for meetings, calls, and interviews. It offers speaker identification, automated summaries, action items, and keyword search to provide basic call intelligence insights. While strong in transcription accuracy and collaboration, it focuses more on note-taking than deep analytics like sentiment scoring or coaching metrics.
Pros
- Highly accurate real-time transcription
- Automatic speaker identification and searchability
- Seamless integrations with Zoom, Google Meet, and calendars
Cons
- Limited advanced analytics (e.g., no sentiment or compliance scoring)
- Accuracy drops with accents or noisy audio
- Enterprise features require higher tiers with less customization
Best For
Small to medium sales and support teams seeking affordable, user-friendly transcription and basic call insights without complex analytics.
Pricing
Free plan (limited minutes); Pro $10/user/month; Business $20/user/month (billed annually); Enterprise custom.
Avoma
specializedMeeting intelligence platform offering AI transcription, conversation analytics, and automated coaching for revenue teams.
AI deal risk scoring that analyzes conversations to predict win probability and recommend next-best actions
Avoma is an AI-powered conversation intelligence platform tailored for sales and revenue teams, offering real-time transcription, analysis, and summarization of calls and meetings across Zoom, Google Meet, and other platforms. It provides deep insights like talk-to-listen ratios, sentiment analysis, action items, and deal risk scoring to help teams improve performance. Additionally, Avoma includes coaching tools with role-play simulations and feedback libraries to train reps effectively.
Pros
- Robust sales-specific analytics including deal risk scoring and coaching libraries
- Seamless integrations with CRMs like Salesforce and HubSpot
- High transcription accuracy with multi-speaker identification
Cons
- Pricing can add up with required add-ons for full intelligence features
- Primarily English-focused with limited multilingual support
- Advanced coaching tools have a learning curve for new users
Best For
Mid-sized sales teams focused on coaching reps, tracking deal progression, and integrating with existing CRM workflows.
Pricing
Starts at $50/user/month (billed annually) for core meeting intelligence, with conversation intelligence add-on at $29/user/month and enterprise custom pricing.
Talkdesk
enterpriseAI-driven contact center platform with conversation insights, automated quality management, and real-time agent assistance.
Interaction Analytics, which automatically analyzes 100% of calls for sentiment, compliance, and performance trends without manual sampling.
Talkdesk is a cloud-based contact center platform with robust call intelligence capabilities, leveraging AI for conversation transcription, sentiment analysis, and real-time agent coaching. It analyzes 100% of customer interactions to uncover trends, ensure compliance, and provide actionable insights for improving service quality. The platform integrates seamlessly with CRMs and workforce management tools to enhance overall contact center efficiency.
Pros
- Comprehensive AI-powered analytics covering transcription, sentiment, and keyword detection
- Real-time Live Coach for agent guidance during calls
- Scalable architecture with strong CRM and third-party integrations
Cons
- Higher pricing tiers may not suit small businesses
- Advanced features have a learning curve for new users
- Some reporting customizations are limited without professional services
Best For
Mid-to-large enterprises with high-volume contact centers needing AI-driven insights to optimize agent performance and customer experience.
Pricing
Custom quote-based pricing; typically starts at $75 per agent per month for core plans, scaling up with advanced AI features.
Invoca
enterpriseConversation intelligence solution that analyzes inbound calls to attribute revenue, optimize ads, and improve customer conversations.
Signal Orchestration, which uses AI to detect buying signals in real-time during calls and trigger automated actions like lead routing or upsell prompts
Invoca is a conversation intelligence platform designed primarily for marketers, enabling the tracking, transcription, and analysis of customer phone calls to attribute revenue back to marketing campaigns. It uses AI to detect signals in conversations, score calls for quality, and provide insights into buyer intent, sentiment, and keywords. The platform integrates deeply with ad platforms, CRMs, and analytics tools to optimize paid media and improve sales outcomes.
Pros
- Powerful AI-driven call attribution linking calls to specific marketing channels
- High-accuracy transcription and real-time signal detection for actionable insights
- Extensive integrations with Google Ads, Salesforce, and other enterprise tools
Cons
- Complex setup and steep learning curve for non-technical users
- Premium pricing that may not suit SMBs
- More marketing-focused than comprehensive sales coaching tools
Best For
Enterprise marketing teams seeking to measure and optimize ROI on paid search and display campaigns through call data.
Pricing
Custom enterprise pricing, typically starting at $5,000+ per month based on call volume and features.
Conclusion
Evaluating the top call intelligence software reveals tools that transform conversations into strategic advantage. At the summit is Gong, a leader in AI-powered sales coaching and interaction analysis. Close contenders Chorus.ai and CallMiner also impress, with Chorus.ai excelling in revenue insights and CallMiner delivering robust contact center quality management, each fitting unique business needs.
Begin leveraging Gong today to convert every call into a catalyst for performance growth and smarter decision-making.
Tools Reviewed
All tools were independently evaluated for this comparison