Quick Overview
- 1#1: RingCentral - Cloud-based PBX system with advanced call forwarding rules, sequential and simultaneous ringing, and multi-device support.
- 2#2: Nextiva - Unified communications platform offering customizable call forwarding, ring groups, and time-based routing for businesses.
- 3#3: 8x8 - Cloud contact center solution with global call forwarding, intelligent routing, and integration across devices.
- 4#4: Vonage Business Communications - VoIP platform providing flexible call forwarding to mobile, desktop, or international numbers with easy setup.
- 5#5: Dialpad - AI-driven cloud phone system featuring real-time call forwarding, transcription, and analytics for efficient routing.
- 6#6: Zoom Phone - Integrated VoIP service within Zoom that supports seamless call forwarding, delegation, and common area phones.
- 7#7: Ooma Office - Virtual office phone system with ring groups, sequential forwarding, and mobile app integration for small teams.
- 8#8: Grasshopper - Virtual phone service for small businesses enabling simple call forwarding to multiple numbers with extensions.
- 9#9: Google Voice - Free personal and business calling service that forwards calls to linked phones with basic screening features.
- 10#10: Twilio - Programmable communications API for developers to build custom call forwarding logic and workflows.
We selected and ranked these tools based on robust feature sets (including customizable rules, multi-device support, and integration), reliability, ease of use, and total value, ensuring the list caters to both small teams and enterprise needs with practicality and versatility.
Comparison Table
This comparison table highlights popular call forwarding software tools, including RingCentral, Nextiva, 8x8, Vonage Business Communications, Dialpad, and more, to help readers evaluate options for efficient business communication. It outlines key features, pricing models, and usability, offering a clear snapshot to guide decision-making for selecting the right solution.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | RingCentral Cloud-based PBX system with advanced call forwarding rules, sequential and simultaneous ringing, and multi-device support. | enterprise | 9.5/10 | 9.8/10 | 9.2/10 | 9.0/10 |
| 2 | Nextiva Unified communications platform offering customizable call forwarding, ring groups, and time-based routing for businesses. | enterprise | 9.2/10 | 9.5/10 | 8.9/10 | 8.7/10 |
| 3 | 8x8 Cloud contact center solution with global call forwarding, intelligent routing, and integration across devices. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 4 | Vonage Business Communications VoIP platform providing flexible call forwarding to mobile, desktop, or international numbers with easy setup. | enterprise | 8.2/10 | 8.7/10 | 8.0/10 | 7.6/10 |
| 5 | Dialpad AI-driven cloud phone system featuring real-time call forwarding, transcription, and analytics for efficient routing. | enterprise | 8.6/10 | 8.8/10 | 9.1/10 | 8.2/10 |
| 6 | Zoom Phone Integrated VoIP service within Zoom that supports seamless call forwarding, delegation, and common area phones. | enterprise | 8.2/10 | 8.5/10 | 9.0/10 | 7.8/10 |
| 7 | Ooma Office Virtual office phone system with ring groups, sequential forwarding, and mobile app integration for small teams. | enterprise | 8.1/10 | 8.5/10 | 8.0/10 | 7.6/10 |
| 8 | Grasshopper Virtual phone service for small businesses enabling simple call forwarding to multiple numbers with extensions. | specialized | 8.1/10 | 7.9/10 | 9.2/10 | 8.3/10 |
| 9 | Google Voice Free personal and business calling service that forwards calls to linked phones with basic screening features. | specialized | 8.2/10 | 7.8/10 | 9.1/10 | 9.5/10 |
| 10 | Twilio Programmable communications API for developers to build custom call forwarding logic and workflows. | specialized | 7.2/10 | 9.1/10 | 4.8/10 | 7.5/10 |
Cloud-based PBX system with advanced call forwarding rules, sequential and simultaneous ringing, and multi-device support.
Unified communications platform offering customizable call forwarding, ring groups, and time-based routing for businesses.
Cloud contact center solution with global call forwarding, intelligent routing, and integration across devices.
VoIP platform providing flexible call forwarding to mobile, desktop, or international numbers with easy setup.
AI-driven cloud phone system featuring real-time call forwarding, transcription, and analytics for efficient routing.
Integrated VoIP service within Zoom that supports seamless call forwarding, delegation, and common area phones.
Virtual office phone system with ring groups, sequential forwarding, and mobile app integration for small teams.
Virtual phone service for small businesses enabling simple call forwarding to multiple numbers with extensions.
Free personal and business calling service that forwards calls to linked phones with basic screening features.
Programmable communications API for developers to build custom call forwarding logic and workflows.
RingCentral
enterpriseCloud-based PBX system with advanced call forwarding rules, sequential and simultaneous ringing, and multi-device support.
Find Me | Follow Me, enabling intelligent multi-device call forwarding with customizable rules for maximum reachability
RingCentral is a comprehensive cloud-based unified communications platform that offers advanced call forwarding as a core feature within its VoIP phone system. Users can set up intelligent call forwarding rules, including simultaneous or sequential ringing across multiple devices like mobile, desktop apps, and external numbers, with options for time-of-day, caller ID-based, or location-based routing. It integrates seamlessly with CRM tools and provides global forwarding capabilities, making it ideal for distributed teams needing reliable call management.
Pros
- Highly customizable forwarding rules with simultaneous/sequential options and advanced triggers
- Global reach with forwarding to international numbers and HD voice quality
- Seamless integration with mobile apps, desk phones, and business tools like Salesforce
Cons
- Can be overkill and pricey for users needing only basic forwarding
- Initial setup requires some configuration time for complex rules
- Performance tied to internet stability, occasional latency reported
Best For
Mid-sized to enterprise businesses requiring robust, scalable call forwarding integrated with full UCaaS features.
Pricing
Starts at $20/user/month (Core plan, billed annually) with basic forwarding; Advanced ($25) and Ultra ($35+) plans unlock more sophisticated routing and AI features.
Nextiva
enterpriseUnified communications platform offering customizable call forwarding, ring groups, and time-based routing for businesses.
Drag-and-drop Visual Call Flow Designer for building custom forwarding paths without coding
Nextiva is a robust cloud-based VoIP platform that provides advanced call forwarding features as part of its unified communications suite, enabling seamless call routing to mobile, desktop, or other extensions. It supports conditional forwarding (busy, no answer), unconditional forwarding, and simultaneous ring across multiple devices. Businesses can customize rules via an intuitive drag-and-drop call flow designer, ensuring calls never go unanswered even during off-hours or agent unavailability.
Pros
- Highly reliable call forwarding with 99.999% uptime SLA
- Visual drag-and-drop call flow builder for complex routing
- Seamless integration with mobile apps and CRM tools
Cons
- Full platform pricing may be excessive for basic forwarding only
- Advanced features require higher-tier plans
- Setup involves some initial configuration for custom rules
Best For
Mid-sized businesses seeking scalable call forwarding integrated with comprehensive VoIP and collaboration tools.
Pricing
Starts at $18.95/user/month (Essential plan, billed annually); call forwarding included in all tiers up to Enterprise at $32.95/user/month.
8x8
enterpriseCloud contact center solution with global call forwarding, intelligent routing, and integration across devices.
Intelligent call routing with AI-driven analytics for optimizing forwarding patterns and reducing missed calls
8x8 is a comprehensive cloud-based unified communications platform that includes robust call forwarding features as part of its VoIP phone system. Users can configure advanced call forwarding rules such as simultaneous ringing, sequential forwarding, time-of-day routing, and caller ID-based transfers directly from a web portal or mobile app. It integrates seamlessly with CRM tools and offers global number portability, making it suitable for distributed teams needing reliable call management beyond basic forwarding.
Pros
- Highly customizable call forwarding with rules for time, location, and caller ID
- Seamless integration across mobile, desktop, and web apps for on-the-go management
- Strong uptime and HD voice quality with global number support
Cons
- Complex admin interface can overwhelm users focused only on basic forwarding
- Pricing scales up quickly for advanced features, less ideal for solo users
- Customer support response times vary, with some delays reported
Best For
Mid-sized businesses requiring scalable call forwarding integrated with full UCaaS tools like video and chat.
Pricing
Starts at $24/user/month (X2 edition) billed annually, up to $60+/user/month for enterprise plans with advanced routing.
Vonage Business Communications
enterpriseVoIP platform providing flexible call forwarding to mobile, desktop, or international numbers with easy setup.
Advanced Call Flow Builder for creating custom, drag-and-drop call forwarding paths with AI-enhanced routing and analytics.
Vonage Business Communications is a comprehensive cloud-based VoIP and unified communications platform that offers advanced call forwarding features within its business phone system. It enables users to configure unconditional, busy/no-answer, and time-based call forwarding, along with simultaneous ring to multiple devices like mobiles, desktops, and external numbers. The platform integrates call forwarding with auto-attendants, IVR, and CRM tools for intelligent routing. Additional capabilities include mobile apps for remote management and global number support.
Pros
- Highly flexible call forwarding rules including sequential/simultaneous ring and schedule-based routing
- Seamless integration with CRMs like Salesforce for automated forwarding triggers
- Reliable VoIP quality with global number portability and international forwarding
Cons
- Overkill and pricey for users needing only basic call forwarding
- Setup of advanced routing can have a learning curve for non-tech users
- Performance dependent on stable internet, with occasional quality complaints
Best For
Small to medium-sized businesses requiring scalable call forwarding integrated with full UCaaS features like video and messaging.
Pricing
Starts at $13.99/user/month (Mobile plan) up to $39.99/user/month (Ultimate plan), billed annually; per-user pricing with volume discounts.
Dialpad
enterpriseAI-driven cloud phone system featuring real-time call forwarding, transcription, and analytics for efficient routing.
AI-driven real-time call coaching and sentiment analysis during forwarded calls
Dialpad is a cloud-based unified communications platform that provides robust call forwarding capabilities within its VoIP phone system, allowing users to route calls to multiple devices like mobile apps, desktops, or external numbers based on customizable rules. It supports intelligent forwarding options such as time-of-day scheduling, simultaneous ringing, and sequential forwarding, integrated seamlessly with AI-driven features for call transcription and analytics. This makes it suitable for businesses seeking more than basic forwarding, embedding it into a full suite of messaging, meetings, and CRM integrations.
Pros
- Highly customizable forwarding rules with time-based and caller ID triggers
- Seamless multi-device forwarding across web, mobile, and desktop
- AI-powered transcription and insights on forwarded calls
Cons
- Overkill and pricier for users needing only basic call forwarding
- Advanced AI features locked behind higher tiers
- Occasional latency in cloud-based routing during peak hours
Best For
Mid-sized businesses requiring scalable call forwarding integrated with AI analytics and team collaboration tools.
Pricing
Standard plan at $15/user/month (billed annually), Pro at $25/user/month, Enterprise custom; call forwarding available on all tiers.
Zoom Phone
enterpriseIntegrated VoIP service within Zoom that supports seamless call forwarding, delegation, and common area phones.
Native integration with Zoom video and messaging for effortless call-to-meeting transitions
Zoom Phone is a cloud-based VoIP phone system that provides comprehensive call forwarding features as part of its unified communications platform from Zoom. It allows users to set up flexible forwarding rules, including unconditional forwarding, forwarding on busy or no answer, and options for simultaneous or sequential ringing to external numbers, extensions, or mobile devices. Integrated with Zoom's video meetings and chat, it enables seamless call handling across devices for teams already in the Zoom ecosystem.
Pros
- Highly intuitive setup for call forwarding rules via web or app
- Supports advanced options like sequential ringing and voicemail forwarding
- Seamless integration with Zoom Meetings and team chat for unified experience
Cons
- Requires a paid Zoom Phone license, not ideal for simple forwarding needs
- Additional per-minute fees for metered plans can add up for heavy use
- Less customization for complex forwarding logic compared to dedicated PBX systems
Best For
Teams and businesses already using Zoom who want integrated call forwarding within a full UC platform.
Pricing
Starts at $10/user/month (metered) or $15/user/month (unlimited), plus calling rates or BYOC options.
Ooma Office
enterpriseVirtual office phone system with ring groups, sequential forwarding, and mobile app integration for small teams.
Find-Me/Follow-Me forwarding that intelligently routes calls sequentially to up to four numbers based on availability and schedules
Ooma Office is a cloud-based VoIP phone system designed for businesses, offering robust call forwarding features like simultaneous ring, sequential ring, and find-me/follow-me to ensure calls reach the right person across devices. It integrates forwarding with virtual numbers, mobile apps, and desktop softphones for seamless remote accessibility. Beyond basic forwarding, it includes auto-attendants and ring groups for intelligent call routing, making it suitable for small to medium teams.
Pros
- Flexible forwarding rules including simultaneous and sequential ringing to multiple devices
- Mobile and desktop apps for easy call management and forwarding on the go
- Unlimited US/Canada calling included, enhancing value for forwarded calls
Cons
- Per-user pricing scales costs for larger teams
- Advanced forwarding customizations locked behind Pro tier
- Customer support response times can be inconsistent for setup issues
Best For
Small to medium-sized businesses seeking reliable call forwarding integrated with a full-featured VoIP system.
Pricing
Essentials: $19.95/user/month; Pro: $24.95/user/month; Enterprise: custom pricing (billed annually, plus taxes/fees).
Grasshopper
specializedVirtual phone service for small businesses enabling simple call forwarding to multiple numbers with extensions.
Smart call forwarding that rings multiple phones in custom sequences or simultaneously, with real-time call switching via app
Grasshopper is a virtual phone system designed for small businesses, offering local or toll-free numbers with robust call forwarding to multiple devices. It routes incoming calls to your existing mobile or landline phones either simultaneously or in sequence, ensuring you never miss a call. Beyond basic forwarding, it includes voicemail-to-text transcription, business texting, and extensions for team collaboration via a mobile app and web dashboard.
Pros
- Intuitive mobile app for on-the-go management
- Reliable simultaneous or sequential call forwarding
- Unlimited minutes and voicemail transcription included
Cons
- Limited advanced call routing compared to enterprise PBX systems
- No native desktop app (web and mobile only)
- Integrations are basic, lacking depth with CRM tools
Best For
Solopreneurs and small teams seeking simple, affordable call forwarding without complex setup.
Pricing
Solo ($31/mo: 1 number), Partner ($49/mo: 3 numbers), Small Business ($89/mo: unlimited numbers); all with unlimited minutes, annual discounts available.
Google Voice
specializedFree personal and business calling service that forwards calls to linked phones with basic screening features.
Free virtual US phone number with automatic call forwarding to any linked mobile or landline
Google Voice is a free telephony service that provides users with a virtual US phone number for making and receiving calls, texts, and voicemails, with robust call forwarding capabilities to link and ring multiple devices simultaneously. It includes features like call screening, spam blocking, and conditional forwarding rules based on time or caller. Primarily designed for personal use, it excels as a simple call forwarding solution but lacks advanced enterprise-level routing options.
Pros
- Completely free for personal US numbers with unlimited domestic forwarding
- Seamless integration with Google ecosystem including voicemail transcription and spam filtering
- Easy setup for simultaneous ringing across multiple linked phones
Cons
- Limited international availability and support
- No advanced features like time-of-day routing, IVR menus, or detailed call analytics without upgrades
- Requires a US-based Google account and linked phone for verification
Best For
Individuals or small personal users seeking a free, straightforward secondary number for basic call forwarding without complex needs.
Pricing
Free for personal use; business features available via Google Workspace starting at $10/user/month.
Twilio
specializedProgrammable communications API for developers to build custom call forwarding logic and workflows.
TwiML for dynamic, code-based call routing and forwarding logic
Twilio is a cloud communications platform that enables call forwarding through its Programmable Voice API, allowing developers to purchase phone numbers and use TwiML instructions to redirect incoming calls to other numbers or SIP endpoints. It supports advanced features like conditional forwarding, IVR menus, and integrations with webhooks for dynamic routing logic. While highly flexible for custom applications, it requires programming knowledge and is not a plug-and-play solution for simple forwarding needs.
Pros
- Highly customizable forwarding with programmable logic and global number support
- Scalable for high-volume use with integrations to CRMs and apps
- Reliable uptime and extensive API documentation for developers
Cons
- Steep learning curve requiring coding skills for setup
- Pay-per-use model can become costly for low-volume or simple forwarding
- No no-code interface for non-technical users
Best For
Developers and businesses needing programmable, API-driven call forwarding integrated into custom applications.
Pricing
Pay-as-you-go: $1/month per local number + $0.004-$0.013/min for voice usage (varies by region and direction).
Conclusion
The review highlights RingCentral as the top choice,凭借其强大的基于云的 PBX 系统和先进的呼叫转移规则、顺序和同时振铃以及多设备支持。Nextiva 和 8x8 作为第二和第三，分别提供灵活的企业级路由和全球范围的设备集成，是各自领域的有力替代方案。无论优先考虑高级功能、可扩展性还是简单性，这些工具都能满足多样化的需求。
想要简化沟通？立即试用 RingCentral，体验先进的呼叫转移和统一业务解决方案的强大功能
Tools Reviewed
All tools were independently evaluated for this comparison