Top 10 Best Call Center Voice Analytics Software of 2026

NICE CXone is a leading cloud-native customer experience platform specializing in advanced call center voice analytics through its Enlighten AI suite. It delivers real-time speech-to-text transcription, sentiment analysis, keyword spotting, and emotion detection across calls to uncover insights, ensure compliance, and optimize agent performance. The solution integrates seamlessly with contact center operations, offering automated coaching, quality management, and predictive analytics to enhance customer interactions at scale.

Verint Speech Analytics, part of the Da Vinci AI platform, is an enterprise-grade solution that automatically transcribes and analyzes 100% of customer calls using advanced speech-to-text, natural language processing, and AI-driven insights. It detects keywords, sentiment, emotions, compliance risks, and customer intents to drive quality assurance, coaching, and business intelligence in call centers. The tool integrates with CRM systems and workforce management for actionable recommendations that improve agent performance and customer experience.

CallMiner Eureka is an AI-powered conversation intelligence platform tailored for contact centers, providing automated transcription, sentiment analysis, and behavioral insights from 100% of customer interactions. It enables real-time agent coaching, automated quality assurance, compliance monitoring, and performance scorecards to optimize agent productivity and customer experience. The platform integrates seamlessly with CRMs and workforce management tools, delivering actionable analytics to drive revenue growth and reduce churn.

Observe.AI is an AI-powered conversation intelligence platform tailored for contact centers, offering real-time analysis of customer calls to provide agents with instant guidance and next-best-action recommendations. It automates quality management, scores agent performance, detects compliance risks, and surfaces actionable insights from 100% of interactions. The platform integrates seamlessly with leading CCaaS providers to enhance coaching, reduce handle times, and improve customer satisfaction.

Gong is a leading conversation intelligence platform that records, transcribes, and analyzes voice and video calls to deliver actionable insights for call centers and sales teams. It leverages AI to identify key moments, track sentiment, detect keywords, and provide metrics like talk-to-listen ratios to optimize agent performance and customer interactions. The platform also includes coaching tools, deal forecasting, and seamless CRM integrations to drive better outcomes from every conversation.

Talkdesk is an AI-powered cloud contact center platform with robust voice analytics capabilities, enabling automatic transcription, sentiment analysis, keyword spotting, and conversation intelligence across all calls. It provides real-time agent assist, quality management scores, and predictive insights to optimize agent performance and customer experience. The solution integrates seamlessly with CRMs and workforce tools, making it suitable for modern call centers focused on data-driven improvements.

Five9 is a comprehensive cloud-based contact center platform with robust voice analytics capabilities designed for call centers. It provides speech-to-text transcription, real-time sentiment analysis, keyword spotting, automated quality management, and conversation intelligence to uncover insights from customer interactions. The solution integrates AI-driven features like agent assist and predictive analytics to optimize performance, compliance, and customer experience across high-volume operations.

Genesys Cloud CX is a comprehensive cloud-based contact center platform with advanced voice analytics features, including speech-to-text transcription, real-time sentiment analysis, keyword spotting, and emotion detection to uncover insights from customer calls. It supports post-interaction analytics for quality assurance, compliance monitoring, and performance optimization through AI-driven dashboards and reporting. The platform integrates seamlessly with CRM systems and workforce management tools to enable predictive engagement and agent assist capabilities.

Calabrio ONE is a comprehensive workforce optimization (WFO) platform designed for contact centers, featuring advanced voice analytics capabilities including speech-to-text transcription, sentiment analysis, keyword detection, and AI-driven insights from customer interactions. It integrates seamlessly with call recording, quality management, and workforce scheduling to provide actionable intelligence for improving agent performance and compliance. The software leverages machine learning to identify trends, risks, and opportunities across high volumes of calls, helping organizations enhance customer experience and operational efficiency.

Dialpad AI is an AI-powered voice analytics platform integrated into Dialpad's cloud communications system, offering real-time transcription, sentiment analysis, keyword detection, and automated scorecards for call centers. It enables managers to monitor agent performance, provide instant coaching insights, and derive actionable data from customer interactions to improve service quality. The tool leverages machine learning trained on billions of call minutes for accurate, context-aware analytics.