Quick Overview
- 1#1: Five9 - Cloud-based contact center platform with advanced predictive and power autodialing for high-volume outbound campaigns.
- 2#2: Convoso - AI-powered predictive dialer optimized for sales and collections with TCPA compliance and real-time analytics.
- 3#3: Talkdesk - AI-driven cloud contact center offering predictive dialing, intelligent routing, and omnichannel support.
- 4#4: Genesys Cloud CX - Comprehensive cloud CX platform with predictive, preview, and progressive dialing for enterprise-scale operations.
- 5#5: NICE CXone - Cloud contact center suite featuring intelligent virtual agents and advanced autodialing with deep analytics.
- 6#6: RingCentral Contact Center - Unified communications platform with predictive dialing, workforce management, and CRM integrations.
- 7#7: Dialpad AI Sales - AI-enhanced sales dialer providing power, predictive, and click-to-call functionalities with real-time coaching.
- 8#8: PhoneBurner - Power dialer that skips voicemails and busy signals to maximize live connections for sales teams.
- 9#9: Kixie - Integrated power dialer and SMS platform with seamless CRM syncing for efficient outbound sales.
- 10#10: CallTools - Cloud predictive dialer designed for call centers with inbound/outbound blending and transfer capabilities.
Tools were ranked by evaluating advanced dialing capabilities, AI integration, compliance features, user-friendliness, and value, ensuring a curated list of the most effective solutions for diverse business needs.
Comparison Table
Autodialler software streamlines communication efforts, and this comparison table examines top tools including Five9, Convoso, Talkdesk, Genesys Cloud CX, NICE CXone, and more to help readers understand their unique strengths. It outlines key features, usability factors, and performance metrics, enabling informed choices aligned with specific communication needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud-based contact center platform with advanced predictive and power autodialing for high-volume outbound campaigns. | enterprise | 9.5/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | Convoso AI-powered predictive dialer optimized for sales and collections with TCPA compliance and real-time analytics. | specialized | 9.2/10 | 9.5/10 | 8.7/10 | 8.9/10 |
| 3 | Talkdesk AI-driven cloud contact center offering predictive dialing, intelligent routing, and omnichannel support. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Genesys Cloud CX Comprehensive cloud CX platform with predictive, preview, and progressive dialing for enterprise-scale operations. | enterprise | 8.7/10 | 9.4/10 | 7.6/10 | 8.1/10 |
| 5 | NICE CXone Cloud contact center suite featuring intelligent virtual agents and advanced autodialing with deep analytics. | enterprise | 8.2/10 | 9.1/10 | 7.3/10 | 7.6/10 |
| 6 | RingCentral Contact Center Unified communications platform with predictive dialing, workforce management, and CRM integrations. | enterprise | 8.1/10 | 8.6/10 | 7.7/10 | 7.4/10 |
| 7 | Dialpad AI Sales AI-enhanced sales dialer providing power, predictive, and click-to-call functionalities with real-time coaching. | specialized | 8.2/10 | 8.7/10 | 9.0/10 | 7.6/10 |
| 8 | PhoneBurner Power dialer that skips voicemails and busy signals to maximize live connections for sales teams. | specialized | 8.2/10 | 8.5/10 | 8.4/10 | 7.8/10 |
| 9 | Kixie Integrated power dialer and SMS platform with seamless CRM syncing for efficient outbound sales. | specialized | 8.4/10 | 8.7/10 | 8.5/10 | 8.0/10 |
| 10 | CallTools Cloud predictive dialer designed for call centers with inbound/outbound blending and transfer capabilities. | specialized | 7.6/10 | 7.4/10 | 8.2/10 | 8.5/10 |
Cloud-based contact center platform with advanced predictive and power autodialing for high-volume outbound campaigns.
AI-powered predictive dialer optimized for sales and collections with TCPA compliance and real-time analytics.
AI-driven cloud contact center offering predictive dialing, intelligent routing, and omnichannel support.
Comprehensive cloud CX platform with predictive, preview, and progressive dialing for enterprise-scale operations.
Cloud contact center suite featuring intelligent virtual agents and advanced autodialing with deep analytics.
Unified communications platform with predictive dialing, workforce management, and CRM integrations.
AI-enhanced sales dialer providing power, predictive, and click-to-call functionalities with real-time coaching.
Power dialer that skips voicemails and busy signals to maximize live connections for sales teams.
Integrated power dialer and SMS platform with seamless CRM syncing for efficient outbound sales.
Cloud predictive dialer designed for call centers with inbound/outbound blending and transfer capabilities.
Five9
enterpriseCloud-based contact center platform with advanced predictive and power autodialing for high-volume outbound campaigns.
AI-powered Intelligent Dialer that dynamically adjusts pacing in real-time to optimize live answer rates while minimizing compliance risks
Five9 is a cloud-based contact center platform renowned for its advanced autodialer capabilities, offering predictive, power, progressive, and preview dialing modes to optimize outbound calling campaigns. It integrates AI-driven intelligence to maximize connect rates, ensure regulatory compliance like TCPA and DNC, and provide real-time analytics for performance tuning. Designed for high-volume operations, it seamlessly connects with CRMs like Salesforce and supports omnichannel engagement beyond voice.
Pros
- Superior predictive dialing with AI optimization for up to 300% higher connect rates
- Comprehensive compliance suite including automatic DNC scrubbing and call recording
- Scalable cloud architecture with unlimited scalability and 99.999% uptime
Cons
- Premium pricing may be prohibitive for small businesses
- Steep initial learning curve for complex configurations
- Limited self-service reporting without add-ons
Best For
Enterprise-level sales and collections teams handling high-volume outbound calls requiring maximum efficiency and compliance.
Pricing
Custom quote-based pricing starting at around $150-$200 per agent/month, with pay-per-use options for variable volumes.
Convoso
specializedAI-powered predictive dialer optimized for sales and collections with TCPA compliance and real-time analytics.
AI-optimized SmartDialer that dynamically adjusts pacing in real-time for maximum efficiency and regulatory compliance
Convoso is a cloud-based autodialer and contact center platform designed for high-volume outbound campaigns in sales, collections, and customer service. It features predictive, power, and preview dialing modes that optimize connect rates while maintaining strict compliance with TCPA, DNC, and other regulations through automated scrubbing and call monitoring. The platform integrates AI-driven conversation intelligence, SMS/voice broadcasting, and CRM syncing to enhance agent productivity and campaign performance.
Pros
- Advanced predictive dialing with industry-leading connect rates and sub-3% abandonment
- Robust compliance suite including real-time DNC scrubbing and litigation-grade recording
- AI-powered analytics for conversation insights and agent coaching
Cons
- Pricing can be steep for small teams or low-volume users
- Steeper learning curve for customizing advanced workflows
- Limited native inbound call handling compared to full CCaaS platforms
Best For
Mid-to-large outbound sales, telemarketing, or collections teams requiring scalable, compliant high-volume dialing.
Pricing
Custom enterprise pricing; typically $0.04-$0.08 per minute or $125+/user/month with volume discounts and pay-as-you-go options.
Talkdesk
enterpriseAI-driven cloud contact center offering predictive dialing, intelligent routing, and omnichannel support.
Real-time adaptive AI predictive dialing that dynamically adjusts to agent performance and regulations for optimal efficiency
Talkdesk is a comprehensive cloud-based contact center platform that excels as an autodialer software with predictive, power, and preview dialing modes powered by AI. It optimizes outbound calling campaigns by maximizing agent talk time, ensuring high connect rates, and integrating seamlessly with CRMs like Salesforce and Zendesk. The platform also offers robust analytics, compliance tools, and omnichannel support for modern contact centers.
Pros
- AI-driven predictive dialing for superior connect rates and efficiency
- Extensive integrations with CRMs and productivity tools
- Strong compliance features including DNC scrubbing and call recording
Cons
- Enterprise-level pricing may be steep for small teams
- Initial setup and learning curve for advanced features
- Some customization limited in entry-level plans
Best For
Mid-to-large contact centers and sales teams needing scalable, AI-enhanced autodialing with omnichannel capabilities.
Pricing
Custom quote-based pricing; starts around $75-$125 per agent/month depending on edition (Express, Digital, Enterprise), with volume discounts.
Genesys Cloud CX
enterpriseComprehensive cloud CX platform with predictive, preview, and progressive dialing for enterprise-scale operations.
AI-powered Smart Dialer that dynamically blends predictive algorithms with real-time agent availability and compliance rules
Genesys Cloud CX is a robust cloud-based contact center platform featuring advanced autodialing tools including predictive, power, progressive, and preview dialing modes. It integrates AI-driven algorithms to optimize call connect rates, agent efficiency, and regulatory compliance like TCPA and DNC. Designed for enterprise-scale operations, it combines autodialing with omnichannel routing, analytics, and CRM integrations for comprehensive outbound campaigns.
Pros
- AI-optimized predictive dialing for high connect rates
- Strong compliance tools and real-time monitoring
- Seamless integrations with major CRMs like Salesforce
Cons
- High enterprise-level pricing
- Steep learning curve for setup and customization
- Overkill for small teams needing simple dialing
Best For
Large enterprises and contact centers requiring scalable, compliant autodialing integrated with full omnichannel capabilities.
Pricing
Quote-based enterprise pricing, typically $90-$150+ per user/month depending on capacity, features, and volume.
NICE CXone
enterpriseCloud contact center suite featuring intelligent virtual agents and advanced autodialing with deep analytics.
Enlighten AI for real-time behavioral analytics and automated compliance during predictive dialing
NICE CXone is a robust cloud-based contact center platform offering advanced autodialing features including predictive, power, preview, and progressive dialing modes to maximize agent efficiency. It integrates AI-driven analytics, real-time guidance, and compliance tools to optimize outbound campaigns while handling high volumes. Ideal for enterprise-scale operations, it combines autodialing with omnichannel support and workforce optimization for comprehensive customer experience management.
Pros
- Powerful AI analytics and real-time agent guidance enhance dialing efficiency
- Strong compliance features like Do Not Call scrubbing and recording
- Highly scalable for large enterprises with seamless integrations
Cons
- Steep learning curve and complex setup for non-experts
- Premium pricing not ideal for small or mid-sized teams
- Overkill for basic autodialing needs without full CX suite
Best For
Enterprise contact centers requiring integrated AI-enhanced autodialing with advanced analytics and compliance.
Pricing
Custom enterprise pricing; typically $150+ per user/month with volume discounts, requires quote.
RingCentral Contact Center
enterpriseUnified communications platform with predictive dialing, workforce management, and CRM integrations.
AI-powered predictive dialing with dynamic abandonment rate adjustment for regulatory compliance
RingCentral Contact Center is a cloud-based omnichannel contact center platform integrated with RingCentral's unified communications, offering advanced autodialing capabilities like predictive, progressive, and preview modes to optimize outbound calling efficiency. It includes AI-driven routing, workforce management, and real-time analytics to enhance agent performance and compliance. The solution supports high-volume dialing while integrating seamlessly with CRMs and other business tools for streamlined operations.
Pros
- Robust autodialing modes with AI optimization for high connect rates
- Deep integration with RingCentral UCaaS and popular CRMs
- Advanced compliance tools and real-time performance analytics
Cons
- Premium pricing requires custom quotes and can be costly for small teams
- Setup and configuration can be complex for non-technical users
- Best suited for existing RingCentral customers, limiting standalone appeal
Best For
Mid-to-large businesses using RingCentral that need scalable autodialing integrated with full contact center functionality.
Pricing
Starts at ~$65/agent/month for basic tiers, scaling to $150+ for premium features; quote-based pricing.
Dialpad AI Sales
specializedAI-enhanced sales dialer providing power, predictive, and click-to-call functionalities with real-time coaching.
Real-time AI coaching that provides live prompts and insights during calls
Dialpad AI Sales is a cloud-based communication platform designed for sales teams, offering AI-powered autodialing features including power, predictive, and progressive dialing modes to streamline outbound calling. It integrates conversation intelligence, real-time transcription, sentiment analysis, and AI coaching to provide actionable insights and improve rep performance. The tool excels in combining traditional autodialer functionality with advanced AI for sales optimization, making it suitable for modern sales operations.
Pros
- Powerful AI-driven features like real-time coaching and conversation analytics
- Seamless integrations with major CRMs such as Salesforce and HubSpot
- Intuitive, browser-based interface with quick setup
Cons
- Higher pricing for full AI and advanced dialing capabilities
- Predictive dialing may require sufficient volume for optimal performance
- Occasional reports of call quality variability in high-volume use
Best For
Sales teams looking to combine efficient autodialing with AI insights for coaching and performance optimization.
Pricing
Starts at $25/user/month (billed annually) for Pro plan with core AI features; advanced Sales+ plans at $45/user/month and custom Enterprise pricing.
PhoneBurner
specializedPower dialer that skips voicemails and busy signals to maximize live connections for sales teams.
Instant 'next call' advancement after voicemail or busy, eliminating dead air and enabling 4x more conversations per day
PhoneBurner is a power dialer software tailored for outbound sales teams, enabling reps to rapidly dial through lists by automatically skipping voicemails, busy signals, and no-answers to maximize live connections. It offers features like local presence dialing, one-click call dispositions, and seamless CRM integrations to streamline high-volume calling workflows. The platform emphasizes speed and efficiency, allowing users to achieve 60+ dials per hour without the compliance risks of predictive dialing.
Pros
- Ultra-fast power dialing boosts connections by skipping unproductive calls instantly
- Strong CRM integrations (e.g., Salesforce, HubSpot) for seamless data sync
- Local caller ID and voicemail drop enhance answer rates
Cons
- Pricing is per-user and can become costly for large teams
- Lacks advanced inbound calling or team collaboration tools
- No native mobile app, requiring desktop/browser use
Best For
Outbound sales teams focused on high-volume cold calling who need a simple, compliant power dialer to increase daily dials.
Pricing
Starts at $149/user/month (billed annually); scales to $219/user/month for advanced features; no contracts required.
Kixie
specializedIntegrated power dialer and SMS platform with seamless CRM syncing for efficient outbound sales.
Local Connect™ for dynamic, area-code-matched caller ID to dramatically improve answer rates
Kixie is a cloud-based sales engagement platform specializing in autodialing, designed to accelerate outbound sales with power dialing, local presence, and multichannel outreach including SMS and email. It integrates deeply with CRMs like Salesforce and HubSpot, enabling click-to-call from records and automated workflows to boost connect rates. As an autodialer, it offers progressive and predictive modes, AI voicemail drops, and compliance tools for efficient, scalable calling.
Pros
- Seamless CRM integrations for one-click dialing and data sync
- Local Connect dynamically matches caller ID to prospects for 40%+ higher answer rates
- Multichannel support (voice, SMS, email) in a unified interface
Cons
- Pricing escalates quickly with add-ons and per-number fees
- Reporting and analytics are solid but less customizable than top competitors
- Predictive dialing availability limited to higher tiers
Best For
Outbound sales teams using Salesforce or HubSpot who need integrated autodialing with local presence to maximize call connects.
Pricing
Starts at $35/user/month (Professional), $65 (Integrated), $95 (Enterprise), billed annually; plus $0.01/min calling, $1-5/month per number.
CallTools
specializedCloud predictive dialer designed for call centers with inbound/outbound blending and transfer capabilities.
Adaptive predictive dialing that dynamically adjusts to agent availability and compliance rules for optimal connect rates
CallTools is a cloud-based autodialer software tailored for sales teams and call centers, offering predictive, power, and preview dialing modes to maximize connect rates on outbound campaigns. It includes inbound call routing, VoIP telephony, call recording, real-time dashboards, and basic CRM integrations for streamlined operations. The platform emphasizes compliance features like DNC scrubbing and TCPA adherence, making it suitable for regulated outbound calling.
Pros
- Affordable per-minute or per-user pricing
- Intuitive web-based interface with quick setup
- Reliable predictive dialing that boosts agent productivity
Cons
- Limited advanced AI analytics compared to top competitors
- Fewer native integrations with enterprise CRMs
- Reporting lacks deep customization options
Best For
Small to mid-sized sales teams needing a straightforward, cost-effective autodialer for high-volume outbound calling.
Pricing
Pay-per-minute starting at $0.025/minute or subscription plans from $35 per agent/month, with volume discounts for enterprises.
Conclusion
Analyzing top autodialler software reveals three clear leaders: Five9, Convoso, and Talkdesk. Five9 excels with its advanced cloud-based predictive dialing for high-volume needs, Convoso impresses with AI power and TCPA compliance, and Talkdesk stands out with AI-driven tools and omnichannel support. Each meets distinct requirements, but all prioritize efficiency. With Five9 as the top choice, these options redefine effective outbound communication.
Don’t miss out—try Five9 today to experience its edge in driving meaningful connections and simplifying outbound campaigns.
Tools Reviewed
All tools were independently evaluated for this comparison