Quick Overview
- 1#1: Five9 - Provides enterprise-grade cloud contact center software with advanced predictive dialing to maximize agent talk time and connect rates.
- 2#2: Convoso - Delivers AI-powered predictive dialers designed for high-volume outbound calling with TCPA compliance and dynamic agent scripting.
- 3#3: Talkdesk - Offers an AI-driven cloud contact center platform featuring predictive and power dialing for efficient sales and support teams.
- 4#4: PhoneBurner - Powers sales teams with high-speed power dialing that leaves voicemails and emails automatically to boost outbound efficiency.
- 5#5: Kixie - Integrates power dialing and CRM automation for sales reps to make more connected calls with one-click dialing and local presence.
- 6#6: Dialpad - Combines AI-powered auto dialing with real-time coaching and transcription for smarter outbound sales conversations.
- 7#7: RingCentral - Delivers unified communications with power and progressive dialing features integrated into a full business phone system.
- 8#8: AI rcall - Provides cloud-based phone systems with power dialing and call monitoring tailored for remote sales and support teams.
- 9#9: JustCall - Enables auto dialing, SMS campaigns, and CRM integrations for streamlined outbound calling in sales and marketing.
- 10#10: VICIdial - Offers open-source predictive dialing and contact center software customizable for cost-effective high-volume calling.
Tools were chosen based on robust feature sets, performance quality, user-friendliness, and overall value, ensuring a balanced list that caters to diverse business needs.
Comparison Table
Auto dialing software enhances outbound communication, and choosing tools like Five9, Convoso, Talkdesk, PhoneBurner, or Kixie requires careful evaluation. This comparison table highlights key features, pricing structures, and practical use cases for these platforms, enabling readers to identify the best fit for their goals. By analyzing similar aspects side-by-side, users can make informed decisions to boost efficiency and results.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Provides enterprise-grade cloud contact center software with advanced predictive dialing to maximize agent talk time and connect rates. | enterprise | 9.6/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | Convoso Delivers AI-powered predictive dialers designed for high-volume outbound calling with TCPA compliance and dynamic agent scripting. | enterprise | 9.2/10 | 9.5/10 | 8.1/10 | 8.4/10 |
| 3 | Talkdesk Offers an AI-driven cloud contact center platform featuring predictive and power dialing for efficient sales and support teams. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | PhoneBurner Powers sales teams with high-speed power dialing that leaves voicemails and emails automatically to boost outbound efficiency. | specialized | 8.2/10 | 8.7/10 | 8.0/10 | 7.5/10 |
| 5 | Kixie Integrates power dialing and CRM automation for sales reps to make more connected calls with one-click dialing and local presence. | specialized | 8.4/10 | 9.1/10 | 8.2/10 | 7.6/10 |
| 6 | Dialpad Combines AI-powered auto dialing with real-time coaching and transcription for smarter outbound sales conversations. | enterprise | 8.7/10 | 9.2/10 | 8.8/10 | 8.0/10 |
| 7 | RingCentral Delivers unified communications with power and progressive dialing features integrated into a full business phone system. | enterprise | 8.1/10 | 8.5/10 | 7.8/10 | 7.4/10 |
| 8 | AI rcall Provides cloud-based phone systems with power dialing and call monitoring tailored for remote sales and support teams. | enterprise | 7.8/10 | 7.5/10 | 9.2/10 | 7.2/10 |
| 9 | JustCall Enables auto dialing, SMS campaigns, and CRM integrations for streamlined outbound calling in sales and marketing. | specialized | 8.1/10 | 8.4/10 | 8.2/10 | 7.6/10 |
| 10 | VICIdial Offers open-source predictive dialing and contact center software customizable for cost-effective high-volume calling. | other | 7.8/10 | 8.5/10 | 4.5/10 | 9.5/10 |
Provides enterprise-grade cloud contact center software with advanced predictive dialing to maximize agent talk time and connect rates.
Delivers AI-powered predictive dialers designed for high-volume outbound calling with TCPA compliance and dynamic agent scripting.
Offers an AI-driven cloud contact center platform featuring predictive and power dialing for efficient sales and support teams.
Powers sales teams with high-speed power dialing that leaves voicemails and emails automatically to boost outbound efficiency.
Integrates power dialing and CRM automation for sales reps to make more connected calls with one-click dialing and local presence.
Combines AI-powered auto dialing with real-time coaching and transcription for smarter outbound sales conversations.
Delivers unified communications with power and progressive dialing features integrated into a full business phone system.
Provides cloud-based phone systems with power dialing and call monitoring tailored for remote sales and support teams.
Enables auto dialing, SMS campaigns, and CRM integrations for streamlined outbound calling in sales and marketing.
Offers open-source predictive dialing and contact center software customizable for cost-effective high-volume calling.
Five9
enterpriseProvides enterprise-grade cloud contact center software with advanced predictive dialing to maximize agent talk time and connect rates.
Adaptive SmartDialing that dynamically switches dialing modes based on real-time agent and campaign performance to maximize productivity while minimizing compliance risks
Five9 is a premier cloud-based contact center platform renowned for its advanced auto-dialing capabilities, including predictive, power, preview, and progressive dialing modes designed to maximize connect rates and agent efficiency. It supports high-volume outbound campaigns with intelligent algorithms that adapt in real-time to call outcomes, ensuring optimal performance while maintaining strict compliance with regulations like TCPA and DNC. The solution integrates deeply with CRMs such as Salesforce and Microsoft Dynamics, providing comprehensive analytics, reporting, and AI-driven optimizations for sales and service teams.
Pros
- Superior predictive dialing with AI-driven pace control to boost connect rates up to 300%
- Built-in compliance suite including Do Not Call scrubbing and call recording
- Seamless scalability from small teams to enterprise-level operations with 99.999% uptime
Cons
- Premium pricing may be prohibitive for very small businesses
- Initial configuration and training can require significant time investment
- Full feature set demands stable high-speed internet connectivity
Best For
Enterprise contact centers and sales teams managing high-volume outbound campaigns requiring top-tier compliance and efficiency.
Pricing
Quote-based pricing starting at approximately $149/user/month for core plans, with enterprise tiers up to $225+/user/month including advanced AI and analytics.
Convoso
enterpriseDelivers AI-powered predictive dialers designed for high-volume outbound calling with TCPA compliance and dynamic agent scripting.
AI Dialer Intelligence that dynamically adjusts call pacing in real-time based on agent availability and historical data for superior connect rates.
Convoso is a cloud-based contact center platform designed for high-volume outbound calling, featuring advanced auto-dialing capabilities including predictive, power, and preview modes to maximize agent talk time and connect rates. It integrates VoIP, CRM systems, and AI-driven tools for conversation intelligence, quality monitoring, and real-time coaching. The platform emphasizes TCPA compliance with built-in DNC scrubbing, call recording, and consent management, making it suitable for sales, collections, and telemarketing operations.
Pros
- Exceptional predictive dialing with AI optimization for 300-400% higher connect rates
- Robust TCPA compliance suite including automated DNC scrubbing and litigator-grade reporting
- Seamless integrations with major CRMs like Salesforce and real-time analytics dashboard
Cons
- Steep learning curve for initial setup and advanced configurations
- Pricing can be expensive for small teams or low-volume users
- Limited inbound-focused features compared to pure omnichannel platforms
Best For
Enterprise-level outbound call centers in sales, debt collection, or political campaigns requiring high compliance and efficiency.
Pricing
Custom quote-based pricing; typically $0.04-$0.08 per minute or $100-$200 per agent/month, with volume discounts.
Talkdesk
enterpriseOffers an AI-driven cloud contact center platform featuring predictive and power dialing for efficient sales and support teams.
AI-powered predictive dialer with dynamic abandon rate adjustment for optimal compliance and performance
Talkdesk is a cloud-based contact center platform renowned for its advanced auto dialing features, including predictive, power, and preview dialing modes that maximize agent productivity by intelligently managing outbound calls. It integrates AI-driven algorithms to predict answer rates, minimize idle time, and ensure compliance with regulations like DNC lists. Beyond dialing, it offers omnichannel support, real-time analytics, and seamless CRM integrations, making it a robust solution for scalable contact centers.
Pros
- Advanced AI-powered predictive dialing for high connect rates and efficiency
- Extensive integrations with CRMs like Salesforce and Zendesk
- Comprehensive compliance tools and real-time analytics
Cons
- Enterprise-level pricing can be steep for smaller teams
- Steeper learning curve for full customization
- Overkill for basic auto dialing needs without broader CCaaS features
Best For
Mid-to-large contact centers requiring scalable, AI-enhanced auto dialing with full omnichannel capabilities.
Pricing
Custom enterprise pricing; plans start at around $85/user/month for basic features, scaling to $150+/user/month for advanced dialing and AI.
PhoneBurner
specializedPowers sales teams with high-speed power dialing that leaves voicemails and emails automatically to boost outbound efficiency.
Hyper-speed power dialer that dials ahead and instantly connects only live answers, eliminating manual dialing delays
PhoneBurner is a power dialing platform designed for outbound sales teams, enabling reps to make significantly more live connections by automating dialing and skipping voicemails, busy signals, and no-answers. It supports voicemail drops, SMS messaging, email templates, and CRM integrations to streamline the entire sales outreach process. Ideal for high-volume calling, it helps users burn through lists efficiently while maintaining TCPA compliance through its progressive power dialing approach.
Pros
- Dramatically increases live call connections (up to 4x more dials per day)
- Strong CRM integrations (Salesforce, HubSpot, etc.) and voicemail drop/SMS features
- Local presence caller ID and TCPA-compliant dialing
Cons
- Higher pricing compared to basic dialers
- Limited advanced analytics and inbound call handling
- Requires stable high-speed internet for optimal performance
Best For
Outbound sales teams in high-volume environments focused on maximizing daily dials and live conversations.
Pricing
Starts at $149/user/month (Starter), $179 (Pro), $219 (Enterprise), billed annually with a minimum 1-year commitment.
Kixie
specializedIntegrates power dialing and CRM automation for sales reps to make more connected calls with one-click dialing and local presence.
CRM-embedded dialer that launches calls, texts, and notes directly from contact records
Kixie is a cloud-based power dialing platform designed for sales teams to automate outbound calls, texts, and emails directly from CRM systems like Salesforce and HubSpot. It features smart dialing modes that predictively or sequentially connect agents to live answers, skipping voicemails and busy signals for maximum efficiency. The software includes local presence, voicemail drops, call recording, and conversation intelligence to streamline sales workflows and boost connect rates.
Pros
- Seamless CRM integrations with one-click dialing from records
- High-speed power dialing with voicemail detection and drops
- Built-in SMS, email, and AI-powered conversation analytics
Cons
- Pricing can be steep for smaller teams
- Limited advanced predictive dialing compared to enterprise competitors
- Reporting and customization options feel somewhat basic
Best For
Mid-sized sales teams integrated with Salesforce or similar CRMs seeking efficient power dialing without complex setup.
Pricing
Starts at $35/user/month (Professional), $65/user/month (Sales Enterprise), with custom pricing for larger teams.
Dialpad
enterpriseCombines AI-powered auto dialing with real-time coaching and transcription for smarter outbound sales conversations.
AI Sales Coach providing real-time call guidance and objection detection
Dialpad is a cloud-based unified communications platform with robust auto dialing capabilities via its AI Sales Dialer, supporting power, predictive, and preview dialing modes for high-volume outbound calling. It leverages AI for real-time transcription, coaching, sentiment analysis, and objection handling to boost sales efficiency. The software integrates seamlessly with CRMs like Salesforce and HubSpot, offering local presence dialing, voicemail drops, and analytics for optimized campaigns.
Pros
- AI-driven real-time coaching and transcription during calls
- Power and predictive dialing with high connect rates
- Seamless CRM integrations and analytics dashboard
Cons
- Full predictive dialing locked behind Enterprise plans
- Pricing escalates quickly for advanced features
- Occasional latency issues in high-volume dialing
Best For
Mid-sized sales teams seeking AI-enhanced auto dialing within a full communications suite.
Pricing
Starts at $23/user/month (billed annually) for Pro plan with core dialer; Enterprise custom pricing for predictive dialing and advanced AI.
RingCentral
enterpriseDelivers unified communications with power and progressive dialing features integrated into a full business phone system.
Seamless integration of predictive dialing with built-in UCaaS tools and AI conversation analytics
RingCentral is a cloud-based unified communications platform that includes robust auto-dialing features through its RingCentral Sales Engagement and Engage Voice solutions, enabling power dialing, predictive dialing, and progressive dialing for efficient outbound sales campaigns. It integrates seamlessly with CRM systems like Salesforce and provides local presence calling to boost connect rates. Beyond dialing, it offers VoIP calling, video conferencing, and team messaging, making it a comprehensive tool for business communications.
Pros
- Advanced dialing modes including predictive and power dialers with high connect rates
- Deep CRM integrations and local presence for personalized outreach
- All-in-one UCaaS platform reducing need for multiple tools
Cons
- Pricing can escalate quickly with add-ons for full dialing capabilities
- Interface may feel overwhelming for users focused solely on auto-dialing
- Predictive dialing requires higher-tier plans or custom setup
Best For
Medium to large sales teams seeking integrated auto-dialing within a full communications suite.
Pricing
Starts at $20/user/month for Core plans; advanced auto-dialing via Engage Voice requires Ultra plans ($35+/user/month) or custom enterprise pricing.
AI rcall
enterpriseProvides cloud-based phone systems with power dialing and call monitoring tailored for remote sales and support teams.
CRM-powered power dialer with automatic contact progression and real-time data pull during calls
AI rcall is a cloud-based VoIP phone system designed for sales and support teams, featuring a power dialer that automatically calls through contact lists sequentially after each call ends. It integrates deeply with CRMs like Salesforce and HubSpot, enabling one-click actions and real-time data syncing during calls. While lacking predictive or preview dialing modes, it offers comprehensive call analytics, recording, and routing for efficient outbound campaigns. Ideal for SMBs seeking straightforward auto dialing without complex compliance needs.
Pros
- Seamless integrations with 100+ CRMs and tools for streamlined workflows
- Intuitive interface with quick setup and mobile app support
- Robust call analytics and reporting for performance insights
Cons
- No predictive or preview dialing, limited to power dialing only
- Pricing escalates quickly for advanced features and additional numbers
- Compliance features like DNC scrubbing require integrations or add-ons
Best For
SMB sales teams needing simple power dialing integrated with existing CRM workflows.
Pricing
Starts at $30/user/month (Essentials, billed annually) for basic calling; Professional plan at $50/user/month includes power dialer; Enterprise custom pricing.
JustCall
specializedEnables auto dialing, SMS campaigns, and CRM integrations for streamlined outbound calling in sales and marketing.
AI-driven predictive dialer that dynamically adjusts call pacing to maximize connect rates while minimizing agent wait times
JustCall is a cloud-based VoIP platform specializing in outbound calling with auto-dialing features like power dialing, predictive dialing, and preview modes to boost sales team productivity. It offers call recording, real-time analytics, SMS integration, and seamless CRM connectivity for streamlined workflows. While versatile for sales and support, it stands out for its global reach with local numbers in 70+ countries.
Pros
- Robust dialing modes including predictive and power dialing
- Deep integrations with CRMs like Salesforce and HubSpot
- High-quality international calling and SMS capabilities
Cons
- Pricing escalates quickly for advanced features and higher volumes
- Predictive dialer requires minimum agent count for optimal use
- Analytics reporting can feel basic compared to specialized dialers
Best For
Mid-sized sales teams seeking an all-in-one calling solution with strong CRM integrations and global dialing.
Pricing
Starts at $19/user/month (Standard) up to $49/user/month (Premium), billed annually; pay-as-you-go for international calls.
VICIdial
otherOffers open-source predictive dialing and contact center software customizable for cost-effective high-volume calling.
Unlimited scalability without per-seat or per-user licensing fees due to its fully open-source nature
VICIdial is a free, open-source contact center platform specializing in auto-dialing with predictive, power, preview, and progressive dialing modes for high-volume outbound campaigns. It integrates seamlessly with Asterisk PBX, providing agent screens, call scripting, real-time reporting, and inbound/outbound management capabilities. Designed for scalability, it supports CRM integrations and custom development but requires server setup and maintenance.
Pros
- Completely free and open-source with no licensing fees
- Highly scalable for large call centers with multiple dialing modes
- Extensive customization options via Asterisk and scripting
Cons
- Steep learning curve and complex Linux-based installation
- Dated, clunky user interface
- Requires ongoing technical maintenance and expertise
Best For
Budget-conscious call centers with in-house IT teams needing a customizable, high-volume auto-dialer.
Pricing
Free open-source software; costs for servers, telephony carriers, and optional paid support/hosting.
Conclusion
After reviewing the top 10 auto dialing tools, it’s clear each offers unique strengths, but Five9 leads as the top choice, with enterprise-grade cloud capabilities and advanced predictive dialing to maximize agent talk time and connect rates. Convoso and Talkdesk follow closely, with Convoso excelling in AI-powered high-volume calling and strict compliance, and Talkdesk delivering an AI-driven platform for efficient sales and support. For teams seeking cutting-edge efficiency, Five9 is unrivaled, though all three—Five9, Convoso, and Talkdesk—provide reliable options based on specific needs.
Begin with Five9 to leverage its advanced features for streamlined, high-success outbound calling—ideal for maximizing results and agent performance.
Tools Reviewed
All tools were independently evaluated for this comparison