Gitnux/Report 2026

Automobile Service Industry Statistics

The global automotive repair and maintenance market is estimated at $875.5B in 2026, explore the figures behind growth, company footprints and operational trends.
230Statistics
68Sources
12Sections
1Visuals
43mRead
Automobile Service Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

An editor sets the topic, the inclusion criteria, and the evaluation framework before research starts.

02Source Research

AI search agents locate sources and extract each figure together with the document it came from.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 31 days

01 Industry overview

The automobile service industry at a glance

The global automotive repair and maintenance market is estimated at $875.5 billion in 2026, with demand supported by aging vehicle fleets, rising service intensity and increasingly complex vehicle technology.

$875.5B[55]
Global market size, 2026
6.4%[55]
Forecast CAGR, 2026–2033
1.08M[26]
U.S. industry employment, 2025
64%[56]
Europe IAM share, 2025
Market size
The global automotive repair and maintenance market was valued at $828.2 billion in 2025 and is estimated at $875.5 billion in 2026. In the United States, the light-vehicle aftermarket is forecast at $435 billion for 2025, including vehicle repair and maintenance spending.[55][20]
Forecast & CAGR
The global market is projected to reach $1.348 trillion by 2033, representing a 6.4% CAGR from 2026 to 2033. The U.S. light-duty aftermarket is projected to grow 5.2% year over year in 2026 and exceed $500 billion by 2029.[55][18]
Market share & regions
Europe’s aftermarket was estimated at €156 billion, with the independent aftermarket accounting for 64% in 2025. The U.S. light-vehicle aftermarket was forecast at $435 billion in 2025, illustrating the scale of North American demand.[56][20]
Segmentation
The market is commonly segmented by service, vehicle type, propulsion and provider. Service categories include mechanical repair and preventive maintenance; vehicle categories include passenger cars and commercial vehicles; propulsion categories include internal-combustion and electric vehicles; and providers include dealerships, independent repair shops and chains.[55][12]
Key players & concentration
The industry remains fragmented, particularly among independent repair businesses. In Europe, however, the independent aftermarket held 64% of the €156 billion aftermarket in 2025, while U.S. national and regional chains such as GreatWater 360 Auto Care, Caliber and Mavis continued expanding through acquisitions.[56][18]
Pricing
European OEM component prices have been rising at more than 2.5 percentage points above overall inflation in some countries. In the U.S., higher parts, labor and vehicle ownership costs are encouraging owners to repair existing vehicles rather than replace them.[57][53]
Trends, drivers & challenges
The average age of U.S. vehicles reached 12.8 years in 2025, supporting replacement-part and repair demand, while roughly two-thirds of light-duty vehicles were at least eight years old and outside warranty. Key challenges include vehicle electrification, software-defined systems, technician shortages, diagnostic-equipment costs, tariffs and exposure to parts and lubricant price volatility.[2][58][18]
Consumer behavior & competition
About 90% of vehicles regularly visit independent repair facilities, according to NHTSA research, reinforcing the role of local and independent providers. High new-vehicle prices and an aging fleet are extending vehicle ownership and shifting competition toward convenience, diagnostics, transparent pricing and multistate service networks.[59][53]
M&A
M&A activity continued in 2026: GreatWater 360 Auto Care acquired Houston-based Clutch Automotive, adding seven locations and taking GreatWater’s network above 170 locations. Mavis Tire also announced its acquisition of Pep Boys in July 2026, expanding its network to more than 4,400 service centers in the United States and Canada.[18][60]
Regulation
EU competition rules continue to cover repair and maintenance services and spare-parts distribution under the Motor Vehicle Block Exemption Regulation. The European Commission also states that independent operators must receive easy, restriction-free and standardized access to vehicle repair and maintenance information; a 2026 delegated regulation addresses standardized access to onboard-diagnostics and repair information.[12][61]
Latest news
In September 2026, GreatWater 360 Auto Care acquired Clutch Automotive, a seven-location Houston repair business, while Caliber acquired Key Collision’s 10 locations across Maine, New Hampshire and Vermont. These transactions illustrate continued consolidation among multi-location repair and collision operators.[18]

02 Ranking

Top 9 Companies in the Automobile Service Industry

The leading companies in the automobile service industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 11, 2026 · Next review December 11, 2026

Verdict

AutoZone stands out for automotive aftermarket parts retail because it operated 7,657 stores globally and 6,098 U.S. commercial programs in fiscal 2025, while O'Reilly Automotive is the pick for automotive aftermarket parts scale since it reported $17.78 billion in 2025 sales from its automotive aftermarket parts business.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in aftermarket Parts Retail

    AutoZone

    US

    Ranked #1 · 9.7 · Aftermarket Parts Retail

    Why we picked it: Scale in automotive aftermarket parts retail shows up in store footprint and U.S. commercial programs.

    See in ranking ↓Visit autozone.com ↗

  2. Leader in tire & Maintenance Network

    Bridgestone

    JP

    Ranked #3 · 9.2 · Tire & Maintenance Network

    Why we picked it: Its Firestone network links tire retail to automotive maintenance services.

    See in ranking ↓Visit bridgestone.com ↗

  3. Leader in replacement Parts Distribution

    Genuine Parts Company

    US

    Ranked #4 · 8.7 · Replacement Parts Distribution

    Why we picked it: Its replacement-parts distribution footprint spans multiple regions, supporting cross-market servicing.

    See in ranking ↓Visit genpt.com ↗

Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.

Full ranking

Sort by
Top 9 companies in the automobile service industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

AutoZone

Aftermarket Parts Retail · US

9.7
2

O'Reilly Automotive

Aftermarket Parts Retail · US

9.7
3

Bridgestone

Tire & Maintenance Network · JP

9.2
4

Genuine Parts Company

Replacement Parts Distribution · US

8.7
5

Mister Car Wash

Express Exterior Car Wash · US

8.7
6

Goodyear

Tires, fleet service and auto repair, global · US

8.5
7

LKQ

Automotive parts and salvage distribution, global · US

8.4
8

Monro

Automotive repair and tire service, United States · US

7.2
9

Advance Auto Parts

Automotive aftermarket parts retail, North America · US

7.0

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 11, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 11). Top 9 companies in the automobile service industry. In Automobile Service Industry Statistics. Gitnux. https://gitnux.org/automobile-service-industry-statistics/#top-companies

report visual · Projection

Labor compensation in automotive repair and maintenance (NAICS 8111) (United States)

Labor compensation in automotive repair and maintenance (NAICS 8111) grew from 62,827.1 millions of dollars in 2021 to 83,424 millions of dollars in 2025.

$62.8K
Start
+7.35%
CAGR · 4y
$83.4K
Projected
20212025
source-verifiedfred.stlouisfed.org2025

04 Statistics

Technology & Innovation

ADAS and calibration are shaping diagnostics work, with roughly two-thirds of light-duty vehicles outside warranty and about 7% of U.S. repairs requiring ADAS consideration in 2025.

AI in the automobile service industry

  • AI can support remote diagnostics, parts staging and technician scheduling in automotive aftermarket service operations, according to 2025 industry research.[1]
  • AI-investing aftermarket companies reported using AI for marketing, research and development, and repair diagnostics in 2026.[2]
  • 16% of U.S. consumers used an AI website or tool to research their last service provider in 2025.[3]
  • Approximately 7% of repairs performed by U.S. repair shops required ADAS consideration in 2025, creating demand for technology-assisted diagnostics.[4]

Automation in the automobile service industry

  • 49% of repair shops identified ADAS training costs and production downtime as their biggest calibration-optimization concern in 2025.[5]
  • 86% of repair shops performed at least some ADAS calibrations in-house in 2025, while 21% reported fully optimized calibration processes.[5]
  • 70% of automotive aftermarket companies reported supply-chain diversification efforts in 2026, indicating broad operational automation and process investment.[2]
  • The average repair shop generated $21,509 in monthly ADAS revenue in 2025, with a 9% net profit margin.[5]

Digital Transformation in the home and personal services sector (sector benchmark)

  • Among England adult social care providers, 63% used digital rostering tools in February–March 2025.[6]
  • Among England adult social care providers, 73% used digital social care records in February–March 2025.[6]
  • Across U.S. service-based SMBs, 69% used at least one operational automation to save time in data collected in December 2025.[7]
  • Across U.S. service-based SMBs, 42% said they could not survive without their digital tools in data collected in December 2025.[7]

Technology Adoption in the home and personal services sector (sector benchmark)

  • Among surveyed homecare businesses, 92% used finance software in 2024.[8]
  • Among England adult social care providers, 73% used at least one care technology for care and support in February–March 2025.[6]
  • Among surveyed homecare businesses, 96% used rostering software in 2024.[8]
  • Among surveyed homecare businesses, 98% used care-management software in 2024.[8]
  • Among surveyed homecare businesses, 94% used auditing and compliance software in 2024.[8]

Cloud Computing in the home and personal services sector (sector benchmark)

  • Among EU businesses using cloud computing, 68% used it for file storage in 2023.[9]
  • Across EU small and medium-sized enterprises, 44% bought cloud-computing services in 2023.[9]
  • Across EU large businesses, 78% bought cloud-computing services in 2023.[9]
  • Across EU businesses, 45% bought cloud-computing services in 2023.[9]
  • Among EU businesses using cloud computing, 83% used it to host email systems in 2023.[9]

Big Data in the home and personal services sector (sector benchmark)

  • Among surveyed homecare providers, 57% reported improved visibility of care after adopting smart technology in 2024.[8]
  • Among surveyed homecare providers, 64% said smart technology helped them better audit care quality in 2024.[8]
  • Among surveyed homecare agencies with reporting tools, 22% were not using their data to inform business decisions or benefit clients in 2025.[10]
  • Among surveyed homecare providers, 76% said smart technology helped them better evidence care quality in 2024.[8]

IoT in the home and personal services sector (sector benchmark)

  • Among England adult social care providers, 35% used personal alarms in February–March 2025.[6]
  • Among England adult social care providers, 6% used smartwatches in February–March 2025.[6]
  • Among England adult social care providers, 14% used audio assistants such as smart speakers in February–March 2025.[6]
  • Among England adult social care providers, 43% used monitoring equipment with sensors in February–March 2025.[6]

05 Statistics

Data & Analytics

Warranty and connected-vehicle data drive analytics priorities, and the global warranty-related costs estimate is $58 billion in 2024.

Business intelligence in the automobile service industry

  • 40 senior automotive executives and experts were surveyed globally in 2025 about after-sales quality, warranty analytics and connected-vehicle data use.[1]
  • 87% of automotive technicians surveyed in 2024 said digital data and analytics strengthened customer confidence and improved customer satisfaction.[11]

Data analytics in the automobile service industry

  • 24% of respondents in the 2026 State of the Automotive Aftermarket survey identified predictive maintenance as an area where the aftermarket is investing in AI.[2]
  • $58 billion in global automotive warranty-related costs were estimated for 2024, equal to approximately 2.2% of industry sales.[1]
  • 87% of automotive technicians surveyed in 2024 said digital data and analytics improved customer satisfaction and strengthened customer confidence.[11]
  • Connected-vehicle data supported remote diagnostics, predictive maintenance and software-based interventions in the European automotive aftermarket by 2026, according to the European Commission’s sector analysis.[12]

Data Quality in the home and personal services sector (sector benchmark)

  • Across supply-management organizations, 49% reported that their data quality was good or excellent in 2024, based on a survey of more than 121 respondents.[13]
  • Across supply-management organizations, 23% reported spending at least 21% of their time cleaning data in 2024.[13]
  • Across organizations in APQC cross-industry research, 43% reported already using data-quality assessments within data governance in 2024.[14]
  • Across supply-management organizations, 67% said their data quality was better or significantly better than two years earlier in 2024.[13]

Data Governance in the home and personal services sector (sector benchmark)

  • Among consumer-services companies, 31% reported having a formal data-governance organization in 2024, making this a relevant benchmark for personal-services businesses.[15]
  • Among organizations surveyed globally, 81% considered their data-governance program useful in 2024.[13]
  • Among organizations surveyed globally, 53% of companies with more than 10,000 employees reported a formal data-governance organization in 2024.[15]
  • Among organizations surveyed globally, 61% reported having a dedicated data-governance function in 2024.[13]
  • Among organizations surveyed globally, 47% reported housing their data-governance function in a center of excellence in 2024.[13]

KPIs in the automobile service industry

  • 868 out of 1,000 was the overall United States dealer-service satisfaction score in 2026, three points higher than the previous year.[16]
  • 26% of United States service customers experienced nine or ten of the top customer-service KPIs in 2026.[16]
  • 979 was the average United States customer-satisfaction score when all ten top service KPIs were met in 2026, compared with 632 when only three were met.[16]

06 Statistics

Strategy & Growth

Channel consolidation and hiring pressure sit alongside aftermarket expansion, with 299,000 U.S. auto-mechanic businesses operating in 2025.

Growth in the automobile service industry

  • 299,000 U.S. auto-mechanic businesses operated in 2025, up approximately 12% from about 266,000 in 2018.[3]
  • 5.1% was the projected growth of the U.S. automotive aftermarket in 2025, reaching $434.9 billion.[17]
  • 12.2% was Valvoline’s three-year revenue compound annual growth rate among selected automotive service providers in 2026.[18]
  • 9.6% was Boyd Group Services’ three-year revenue compound annual growth rate among selected automotive service providers in 2026.[18]

Differentiation in the automobile service industry

  • 6.9% was O’Reilly Automotive’s three-year revenue compound annual growth rate among selected automotive retailers and distributors in 2026.[18]
  • 5.2% was AutoZone’s three-year revenue compound annual growth rate among selected automotive retailers and distributors in 2026.[18]
  • 12.6% was XPEL’s three-year revenue compound annual growth rate among selected automotive aftermarket companies in 2026, the highest listed rate in its category.[18]
  • 10.2% was Standard Motor Products’ three-year revenue compound annual growth rate among selected aftermarket parts suppliers in 2026.[18]

Mergers and acquisitions in the automobile service industry

  • 41 vehicle-aftermarket supplier transactions were recorded in 2024, comprising 13 sponsor acquisitions and 28 strategic acquisitions.[19]
  • 50 vehicle-aftermarket supplier transactions were recorded in 2023, comprising 9 sponsor acquisitions and 41 strategic acquisitions.[19]
  • 106 vehicle-aftermarket supplier transactions were recorded in 2021, comprising 26 sponsor acquisitions and 80 strategic acquisitions.[19]
  • 34% of 2024 vehicle-aftermarket supplier transactions involved repair-and-maintenance targets, the largest target category that year.[19]

Strategic partnerships in the automobile service industry

  • 5.7% growth was recorded by the U.S. automotive aftermarket in 2024 before projected 5.1% growth in 2025, supporting continued channel and alliance activity.[17]
  • 2,500+ exhibiting companies participated in the AAPEX automotive aftermarket trade show, a major platform for industry partnerships and business alliances.[20]
  • 483+ workshops operated across Croatia, Czechia, Hungary, Portugal, Romania, Serbia and Spain under ATR’s ACC AUTO CHECK CENTER service concept.[21]
  • 2018–2024 brought increased cooperation agreements and strategic partnerships between vehicle manufacturers, technology firms and aftermarket players, according to the European Commission.[12]

07 Statistics

People & Workforce

Technician supply limits throughput, because one missing technician can cost approximately $300,000 in annual gross profit.

Hiring in the automobile service industry

  • Service-technician shortages affect dealerships because one missing technician can cost approximately $300,000 in annual gross profit.[22]
  • Automotive aftermarket companies surveyed in the United States and Canada identified skilled labor as a continuing workforce requirement in 2026.[2]
  • 39,000 new service technicians graduate from U.S. technical colleges and training programs annually, compared with nearly 76,000 technicians the industry needs to replace each year.[23]
  • Women represented 20% of the U.S. dealership workforce in 2024.[24]

Employee retention in the automobile service industry

  • At least 75% retention at 12 months after graduation is an implementation target for automotive service technician registered-apprenticeship programs.[24]
  • Training is identified as a recruitment and retention tool for vehicle-repair professionals in the 2026 ATMC training benchmarks.[25]
  • Automotive technician retention is a measured workforce category in NADA’s dealership data covering more than 60 job titles.[24]

Remote Work in the home and personal services sector (sector benchmark)

  • Across U.S. leisure and hospitality industries, 7.2% of workers did some work at home on average in 2024–2025.[26]
  • Across U.S. other-services industries, 32.6% of workers did some work at home on average in 2024–2025.[26]
  • Across U.S. service occupations, 6.5% of workers did some work at home on average in 2024–2025.[26]
  • Across U.S. education and health-services industries, 28.1% of workers did some work at home on average in 2024–2025.[26]

Hybrid Work in the home and personal services sector (sector benchmark)

  • Across U.S. health-care and social-assistance industries, 30% of full-time employees were hybrid during December 2023–March 2024.[27]
  • Across U.S. professional and business services, 22% of full-time employees were hybrid during December 2023–March 2024.[27]
  • Across U.S. education industries, 44% of full-time employees were hybrid during December 2023–March 2024.[27]
  • Across U.S. full-time wage-and-salary employees, 28% worked in a hybrid arrangement during December 2023–March 2024.[27]
  • Among U.S. full-time employees able to work from home, 44.4% were hybrid during December 2023–March 2024.[27]

Upskilling in the automobile service industry

  • 46% of aftermarket and independent technicians reported lacking access to necessary training in the 2023 ATMC survey.[25]
  • 69% of vehicle-repair professionals reported access to needed training in 2026, up from 59% in 2025.[25]
  • 32% of original-equipment technicians reported lacking access to necessary training in the 2023 ATMC survey.[25]
  • 55% of fleet technicians reported lacking access to necessary training in the 2023 ATMC survey.[25]

Employee Engagement in the home and personal services sector (sector benchmark)

  • Across 183,000 business units in 53 industries and 90 countries, top-quartile engagement teams achieved 23% higher profitability than bottom-quartile teams in Gallup’s meta-analysis.[28]
  • In the United States, 32% of employees were engaged at work in 2025.[28]
  • Across the United States and Canada, 31% of employees were engaged at work in 2025.[28]
  • Globally, 27% of managers were engaged at work in 2025, down from 30% in 2024.[28]

Change Management in the home and personal services sector (sector benchmark)

  • In Prosci’s 2023 change-management benchmark, 36% of participating organizations reported revenue below $50 million.[29]
  • In a 2025 U.S. employee survey, 66% said technology change made their organizations better.[30]
  • In Prosci’s 2023 change-management benchmark, 22% of participating organizations had fewer than 500 employees.[29]
  • Prosci’s 2023 change-management benchmark included 2,668 respondents across 38 industries and 101 countries.[29]
  • In Prosci’s 2023 change-management benchmark, 28% of respondents were based in the United States.[29]

08 Statistics

Customer & Sales

Service experience and communication format influence return behavior, including 79% of consumers finding text-message updates helpful in 2025.

Customer experience in the automobile service industry

  • 84% of consumers considered special discounts or coupons helpful communications from dealership service departments in 2025.[3]
  • 80% of consumers considered personalized service reminders based on vehicle mileage or age helpful in 2025.[3]
  • 49% of vehicle owners avoided independent aftermarket workshops because of concerns about original-equipment warranty coverage in 2025.[31]
  • 79% of consumers considered text-message updates about upcoming or scheduled service helpful in 2025.[3]

Customer retention in the automobile service industry

  • Complimentary maintenance programs were associated with stronger dealership service retention in the 2025 U.S. CSI Study.[16]
  • Dealership service retention depends on the delivered service experience for customer-paid work, according to J.D. Power’s 2025 U.S. CSI Study.[16]
  • 54% of owners of cars two years old or newer returned to their purchasing dealership for service in 2025.[3]
  • 72% of owners of cars two years old or newer returned to their purchasing dealership for service in 2023.[3]

Customer acquisition in the automobile service industry

  • Dealerships capture approximately half of the $2.4 trillion annual U.S. aftermarket service and parts spending, according to 2025 reporting.[32]
  • 41% of consumers initially considered dealerships for service before their first service visit in 2025.[3]
  • 42% of consumers initially considered general repair shops for service before their first service visit in 2025.[3]

Customer loyalty in the automobile service industry

  • Better customer experience was associated with greater loyalty to the vehicle brand and longer ownership with the same brand in 2024.[33]
  • Dealerships and general repair stations had nearly equal initial consumer consideration for service in 2025, at 41% and 42%, respectively.[3]
  • Service experience influenced customers’ intent to return for paid service in J.D. Power’s 2025 U.S. dealership study.[16]
  • Better customer experience increased customers’ willingness to spend more on automotive sales and service in Capgemini’s 2024 consumer survey.[33]

Lead generation in the automobile service industry

  • 84% of consumers identified special discounts or coupons as helpful dealership-service communications in 2025.[3]
  • 79% of consumers identified text updates about upcoming or scheduled service as helpful in 2025.[3]
  • 80% of consumers identified personalized mileage- or age-based service reminders as helpful in 2025.[3]
  • 16% of consumers used an AI website or tool to research their last automotive service provider in 2025.[3]

09 Statistics

Marketing & Brand

Acquisition tactics stay local and digital, with 36% of U.S. auto repair shops using a website to attract new customers in 2025.

Marketing in the automobile service industry

  • 65% of U.S. auto repair shops used word-of-mouth marketing to attract new customers in 2025.[34]
  • 23% of U.S. auto repair shops used referral programs to attract new customers in 2025.[34]
  • 32% of U.S. auto repair shops used local advertising to attract new customers in 2025.[34]
  • 38% of U.S. auto repair shops used social media marketing to attract new customers in 2025.[34]

Digital marketing in the automobile service industry

  • 36% of U.S. auto repair shops used a website to attract new customers in 2025.[34]
  • 23% of U.S. auto repair shops used Google Ads to attract new customers in 2025.[34]
  • 25% of U.S. auto repair shops used search-engine optimization to attract new customers in 2025.[34]
  • 31% of U.S. auto repair shops used a Google Business Profile to attract new customers in 2025.[34]

Branding in the automobile service industry

  • 53% of U.S. do-it-for-me automotive service customers said a loyalty program would make them more likely to visit a repair shop in 2025.[34]
  • 87% of surveyed U.S. do-it-for-me automotive service customers were very or extremely satisfied with their current repair shop in 2025.[34]
  • 73% of U.S. auto repair shop owners identified repeat or loyal customers as their primary customer type in 2025.[34]
  • 41% of U.S. do-it-for-me automotive service customers chose a shop for non-routine repairs because they had used it before in 2025.[34]

Social media in the automobile service industry

  • 12% of U.S. auto repair shops used video marketing to attract new customers in 2025.[34]
  • 29% of U.S. auto repair shops used online reviews and reputation management to attract new customers in 2025.[34]
  • 12% of U.S. auto repair shops used Yelp to attract new customers in 2025.[34]

Influencer Marketing in the home and personal services sector (sector benchmark)

  • Across surveyed brands, 54.3% used views, reach, or impressions as their primary influencer-marketing success metric in 2024.[35]
  • Across surveyed brands, 83% perceived influencer marketing as effective in 2023.[35]
  • Among U.S. home-services businesses, 33% expected to try influencer marketing for the first time in 2026.[36]
  • Globally, 40% of brands engaged influencers on an extended basis in 2025, up from 29% previously.[37]
  • Among U.S. Gen Z beauty shoppers, 90% bought a beauty product based on an influencer recommendation during the previous year.[38]

10 Statistics

Operations & Execution

Service operations focus on parts availability and repair process control, with 28% of customers citing unavailable parts in 2025.

Process optimization in the automobile service industry

  • 42% of high-performing U.S. dealerships had implemented service-process efficiencies in 2025, compared with 24% of other dealerships.[3]
  • 42% of U.S. auto repair shops reported technician efficiency between 80% and 100% in 2024.[39]
  • 37% of U.S. auto repair shops reported technician productivity between 80% and 100% in 2024.[39]
  • 60% of U.S. auto repair customers scheduled appointments online in 2024.[39]

Operational efficiency in the automobile service industry

  • 50% of U.S. dealership service customers reported a frustration with their visit in 2025.[3]
  • 44% of high-performing U.S. dealerships closely tracked repair-order performance metrics in 2025, compared with 31% of other dealerships.[3]
  • 21% of high-performing U.S. dealerships offered mobile service check-in in 2025, compared with 12% of other dealerships.[3]
  • 81% of high-performing U.S. dealerships offered online service scheduling in 2025, compared with 72% of other dealerships.[3]

Quality management in the automobile service industry

  • 28% of U.S. dealership service customers whose repairs were not fixed correctly cited unavailable parts in 2025.[16]
  • 30% of U.S. dealership service customers whose repairs were not fixed correctly cited the work failing to correct the problem in 2025.[16]
  • 12% of U.S. dealership service repairs were not completed correctly on the first visit in 2025.[16]
  • 50% of U.S. dealership service customers whose repairs were not fixed correctly said they returned or planned to return to the dealership in 2025.[16]

Supply chain in the automobile service industry

  • 21% of U.S. general auto repair shops ordered OE parts by default and aftermarket parts as needed in the 2025 survey.[39]
  • 68% of U.S. general auto repair shops ordered aftermarket parts by default and OE parts as needed in the 2025 survey.[39]
  • 23% of U.S. independent automotive repair shop owners identified getting parts delivered on time as a supply-chain challenge in 2024.[40]
  • U.S. general auto repair shops worked with an average of 5.8 parts suppliers and dealers in the 2025 survey.[39]

Outsourcing / Offshoring in the home and personal services sector (sector benchmark)

  • 37% of facility organizations worldwide reported increasing their use of outsourcing or contractors in the October–December 2025 survey period.[41]
  • 32% of building-service contractors expected a trend toward increased outsourcing of cleaning tasks, according to a 2024 U.S. market study.[42]
  • 91% of 200 leading food-services and facility-management buyers in the United States and Europe expected their outsourcing budgets to increase over the five years to 2030, based on a 2024 survey.[43]
  • 33% of facilities-maintenance activities were contracted out on average by hospitals in the United States, according to a 2024 operations survey.[44]
  • 43% of facility organizations worldwide reported no change in their use of outsourcing or contractors during October–December 2025.[41]

11 Statistics

Finance & Pricing

Labor pricing and margins frame unit economics, including an average U.S. dealership repair cost of $261 in 2025.

Pricing strategy in the automobile service industry

  • The average U.S. dealership repair cost was $261 in 2025, compared with $275 at general repair shops.[3]
  • The average customer mechanical labor rate at U.S. dealerships was $182 in 2025.[24]
  • The average general shop labor rate in Washington, Oregon and Idaho was approximately $151 in 2024.[45]

Cost reduction in the automobile service industry

  • 51.2% of U.S. independent repair shops expected to increase private-label parts purchases over the following year in 2024.[4]
  • 38.9% of parts purchased by U.S. independent automotive repair shops were private-label parts during the first eight months of 2024.[4]
  • 47% of U.S. independent repair shops planning to increase private-label parts purchases cited lower cost as the reason in 2024.[4]
  • 26% of medium- and heavy-duty aftermarket businesses decreased inventory in 2024, citing obsolete products, sales declines or inflation-related cost control.[46]

Profitability in the automobile service industry

  • 25% of U.S. auto repair shops reported an overall net-profit margin of 20% or more in the 2025 survey.[47]
  • 37.6% was the average service-and-parts gross-profit rate at U.S. dealerships in 2025.[24]
  • 58% of high-performing U.S. dealerships described service profits as strong in 2025, compared with 28% of other dealerships.[3]
  • 19% of U.S. auto repair shops reported an overall net-profit margin of 15%–19% in the 2025 survey.[47]

Financial planning in the automobile service industry

  • 13% of U.S. auto repair shops reported annual revenue above $2.5 million in the 2025 survey.[47]
  • 7% of U.S. auto repair shops reported an overall net-profit margin of 1%–4% in the 2025 survey.[47]
  • 19% of U.S. auto repair shops said they did not track overall net profit margin in the 2025 survey.[47]
  • 50% of U.S. auto repair shops reported annual revenue of $1 million–$2.499 million in the 2025 survey.[47]

12 Statistics

Product & Service

Multi-point inspection evidence is becoming a key service expectation, with 64% of U.S. service customers wanting photo or video evidence in 2026.

Product lifecycle in the automobile service industry

  • 53% of customers returned to the selling dealership for service in 2024, according to Cox Automotive’s fixed-operations ownership analysis.[3]
  • 52%–61% of vehicle spending went to dealer groups during the first two years of ownership in the United States, compared with 17%–26% by year nine and 4%–13% by year 15, according to 2025 analysis.[1]
  • 80% of new-car buyers said they were likely to service at the selling dealership in the United States in 2025, but only 23% had a first-service appointment scheduled at purchase.[3]
  • 54% of owners of cars two years old or newer returned to the purchasing dealership for service in the United States in 2025, down from 72% in 2023.[3]

After-sales in the automobile service industry

  • $372 billion was the estimated United States revenue for vehicle maintenance, repair, oil-change and tire services, with aftermarket providers capturing 70% and franchised dealers 30%, in 2024.[16]
  • $156 billion was generated by United States dealerships’ service and parts operations in 2024, across more than 270 million repair orders.[3]
  • 45% of United States vehicle owners were dissatisfied with their dealership service experience in 2025, citing unexpected costs and poor communication as leading problems.[3]
  • 62% of comparable aftermarket maintenance visits in the United States took less than one hour in 2026, versus average dealer maintenance waits of 1.61 hours for mass-market customers and 2.46 hours for premium customers.[16]
  • 64% of United States service customers wanted photo or video evidence with multi-point inspection results in 2026, while only 26% of mass-market customers received it.[16]

Value proposition in the automobile service industry

  • Photo or video evidence during vehicle service increased United States service-advisor satisfaction by 31 points in the 2024 J.D. Power study, from 880 to 911.[16]
  • 74% of United States customers who serviced their vehicles at a dealership were more likely to buy their next vehicle from the same dealership, according to 2025 Cox Automotive research.[3]
  • 68% of United States service customers preferred text-message updates in 2024, compared with 16% preferring phone calls.[16]
  • 25% of consumers surveyed globally had paid for digital vehicle services by late 2024, rising to 44% among consumers aged 18–24.[48]

13 Statistics

Sustainability & Ethics

Aftermarket sustainability is anchored in circular parts claims, with up to 80% less raw material used for circular-aftersales parts versus new.

Sustainability in the automobile service industry

  • Less than 1% of residual material from United Kingdom automotive manufacturing went directly to landfill in every year from 2016 through 2024.[49]
  • 2040 is Stellantis’s target year for carbon neutrality across its vehicle business, with carbon neutrality for all owned facilities targeted by 2030.[50]

Circular economy in the automobile service industry

  • Up to 80% less raw material can be used by Stellantis remanufactured, repaired, reused or recycled aftersales parts compared with equivalent new parts.[50]
  • Up to 50% less non-emitted carbon dioxide is associated with Stellantis circular-aftersales parts compared with equivalent new parts.[50]
  • Less than 1% of residual material from United Kingdom automotive manufacturing was sent directly to landfill in 2024.[49]

Carbon footprint in the automobile service industry

  • 2040 is the target year for Stellantis to reach carbon neutrality across its vehicle business.[50]
  • 2030 is Stellantis’s target year for carbon neutrality across all owned facilities.[50]
  • 50% less non-emitted carbon dioxide can result from Stellantis circular-aftersales parts compared with equivalent new parts, according to the company’s lifecycle comparison.[50]

15 Statistics

Globalization & Expansion

Scale of the addressable fleet supports global parts ecosystems, including 284 million registered vehicles represented in the U.S. aftermarket service market context in 2024.

Globalization in the automobile service industry

  • 291 million light vehicles were in operation in the United States in 2024, supporting a large globalized aftermarket ecosystem of imported and domestic parts.[20]
  • 10.9 million medium- and heavy-duty vehicles were in the U.S. serviceable fleet in 2024, representing a major commercial-vehicle aftermarket segment.[20]
  • 80 key products and service-market product volumes are covered across major service outlets and international aftermarket markets in the Auto Care Factbook’s 2025–2029 edition.[53]
  • $516.6 billion was the estimated U.S. aftermarket vehicle-supplier industry value in 2024, spanning domestic and internationally sourced vehicle parts and services.[20]

Supplier management in the automobile service industry

  • 22% of vehicle-aftermarket supplier transactions targeted consumer products in 2024, down from 49% in 2021.[19]
  • 34% of vehicle-aftermarket supplier transactions targeted repair and maintenance businesses in 2024, up from 24% in 2021.[19]
  • 150 suppliers supported ATR’s European automotive-parts trading cooperation, including companies serving electrical equipment, chemicals, accessories, body parts, wear parts and workshop equipment.[21]
  • Nearly 90% of automotive-aftermarket companies cited increased supplier costs as a key driving factor in 2023.[54]

Stakeholder management in the automobile service industry

  • 284 million registered vehicles were represented in J.D. Power’s U.S. aftermarket service market context in 2024, defining the addressable customer stakeholder base.[16]
  • 331.2 billion miles were driven by U.S. medium- and heavy-duty vehicles in 2024, supporting fleet and commercial-service stakeholders.[20]
  • 3.7 trillion miles were driven by U.S. light vehicles in 2024, underpinning customer demand for maintenance and repair services.[20]
  • 4.97 million jobs were supported by the U.S. aftermarket vehicle-supplier industry in 2024, making workforce stakeholders central to sector management.[20]

Distribution channels in the automobile service industry

  • 27% of U.S. service visits occurred at general-repair outlets in 2025, up from 25% in 2018.[3]
  • 14% of U.S. service visits occurred at quick-lube outlets in 2025, up from 12% in 2018.[3]
  • 282,000+ U.S. retail outlets participated in automotive aftermarket distribution in 2024, alongside independent repair and wholesale channels.[20]
  • 29% of U.S. service visits occurred at dealerships in 2025, down from 33% in 2018.[3]
  • 2% of U.S. service visits occurred through independent mobile providers and another 2% through OEM mobile providers in 2025.[3]

Key questions about the automobile service industry

What is the global market size for automotive repair and maintenance in 2026?
The global automotive repair and maintenance market is estimated at $875.5 billion in 2026.
How fast is the global automotive repair and maintenance market growing from 2026 to 2033?
The forecast CAGR from 2026 to 2033 is 6.4%, with the market projected to reach $1.348 trillion by 2033.
Which companies lead the automobile service industry?
AutoZone stands out for automotive aftermarket parts retail because it operated 7,657 stores globally and 6,098 U.S. commercial programs in fiscal 2025, while O'Reilly Automotive is the pick for automotive aftermarket parts scale since it reported $17.78 billion in 2025 sales from its automotive aftermarket parts business.
How are technology and diagnostics changing service demand?
About 7% of repairs by U.S. repair shops required ADAS consideration in 2025, and 86% of repair shops performed at least some ADAS calibrations in-house in 2025.
How fragmented is the repair-and-maintenance industry structure?
The industry remains fragmented, particularly among independent repair businesses, while multi-site consolidation accelerates through acquisitions.
What evidence do customers expect during vehicle service in the U.S.?
In 2026, 64% of U.S. service customers wanted photo or video evidence with multi-point inspection results.
Reference

Cite This Report

This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.

APA
Samuel Norberg. (2026, November 11). Automobile Service Industry Statistics. Gitnux. https://gitnux.org/automobile-service-industry-statistics
MLA
Samuel Norberg. "Automobile Service Industry Statistics." Gitnux, 11 Nov 2026, https://gitnux.org/automobile-service-industry-statistics.
Chicago
Samuel Norberg. 2026. "Automobile Service Industry Statistics." Gitnux. https://gitnux.org/automobile-service-industry-statistics.

Sources & references

68 sources cited across this report

  1. mckinsey.com
  2. aapexshow.com
  3. coxautoinc.com
  4. automotiveresearch.com
  5. go.revvhq.com
  6. gov.uk
  7. intandem.vcita.com
  8. 4789280.fs1.hubspotusercontent-na1.net
  9. ec.europa.eu
  10. hhaexchange.com
  11. aftermarketinternational.com
  12. eur-lex.europa.eu
  13. utah.ismworld.org
  14. apqc.org
  15. informatica.com
  16. jdpower.com
  17. spglobal.com
  18. corporatefinance.kpmg.com
  19. lincolninternational.com
  20. mema.org
  21. en.wikipedia.org
  22. morningstar.com
  23. wardsauto.com
  24. nada.org
  25. fleetmaintenance.com
  26. bls.gov
  27. wfhresearch.com
  28. gallup.com
  29. prosci.com
  30. eaglehillconsulting.com
  31. content.rolandberger.com
  32. axios.com
  33. capgemini.com
  34. img.ratchetandwrench.com
  35. 143724595.fs1.hubspotusercontent-eu1.net
  36. callrail.com
  37. wfanet.org
  38. tinuiti.com
  39. ratchetandwrench.com
  40. resources.purolator.com
  41. ifma.foleon.com
  42. bscai.org
  43. oliverwyman.com
  44. hfmmagazine.com
  45. aboutnata.org
  46. truckpartsandservice.com
  47. vehiclerepair.endeavorb2b.com
  48. cubic3.com
  49. smmtweb.lon1.cdn.digitaloceanspaces.com
  50. stellantis.com
  51. gao.gov
  52. verizon.com
  53. autocare.org
  54. sema.org
  55. grandviewresearch.com
  56. rolandberger.com
  57. bcg.com
  58. associationdatabase.com
  59. nhtsa.gov
  60. mavis.com
  61. single-market-economy.ec.europa.eu
  62. sec.gov
  63. bridgestone.com
  64. s201.q4cdn.com
  65. press.spglobal.com
  66. acea.auto
  67. caliber.com
  68. iea.org