01 Industry overview
The after sales automotive industry at a glance
The global automotive aftermarket was valued at $2.26 trillion in the latest available 2025 data, with demand supported by aging vehicle fleets, rising repair costs and longer vehicle ownership.
- $2.26T[1]
- Global aftermarket, latest available
- $435B[1]
- U.S. light-duty aftermarket, 2025
- 5.2%[61]
- U.S. aftermarket growth, 2026
- 64.1%[62]
- Europe IAM share, 2025
- Market size
- The global automotive aftermarket was reported at $2.26 trillion in the latest available 2025 industry statistics, based on data from 130 countries. In Europe, consolidated aftermarket spare-parts value reached approximately €156 billion in 2025.[1][62]
- Forecast & CAGR
- The U.S. light-duty automotive aftermarket is projected to grow 5.2% year over year in 2026 and surpass $500 billion by 2029. In Europe, aftermarket spare-parts value grew from about €129 billion in 2021 to €156 billion in 2025, equivalent to a 4.9% annual growth rate over that period.[61][62]
- Market share & regions
- The top 30 countries account for 91.8% of the global aftermarket. In Europe, the independent aftermarket held 64.1% of the €156 billion market in 2025, while independent workshops represented more than 80% of workshop outlets.[1][62]
- Segmentation
- The U.S. light-duty aftermarket was forecast at $435 billion in 2025, while including medium- and heavy-duty trucks increases the market estimate to $575.7 billion. The U.S. market is also divided between do-it-for-me and do-it-yourself activity; the do-it-for-me segment was reported at approximately $351 billion for 2025.[1][63]
- Key players & concentration
- The global aftermarket remains fragmented: the top 30 countries account for 91.8% of market value, but no comparable global company concentration ratio was identified in the reliable sources reviewed. In Europe, independent workshops account for more than 80% of workshop outlets, indicating a highly distributed service network.[1][62]
- Pricing
- Vehicle repair costs in the United States increased 7.3% over the period covered by SEMA's 2025 research. Roland Berger reported that rising repair costs are shifting consumers and workshops toward lower-priced independent-aftermarket and private-label parts.[64][62]
- Trends, drivers & challenges
- The U.S. average light-vehicle age reached 12.8 years in 2025, supporting replacement and maintenance demand. At the same time, vehicle electrification, advanced driver-assistance systems, software dependence, tariffs and supply-chain pressure are increasing technical and operational requirements for repairers.[65][61][62]
- Consumer behavior & competition
- In Roland Berger's 2025 survey, 57% of consumers preferred independent-aftermarket parts over original-equipment brands, up 14 percentage points from 2024. More than 60% of workshops in mature markets sourced significant volumes online, while independent operators competed through lower prices and shorter waiting times.[62]
- M&A
- M&A activity remains focused on consolidating fragmented repair, tire and collision businesses. KPMG highlighted 2025 transactions including Bertram Capital's acquisition of Left Lane Auto, Boyd Group Services' acquisition of Joe Hudson's Collision Center and LFM Capital's acquisition of Vintage Air; its 2026 update listed further acquisitions by Bauer Built, Puget Collision and CenterOak Partners.[61]
- Regulation
- EU Directive 2024/1799 establishes common rules promoting repair and requires manufacturers to repair covered goods when repairability requirements apply, subject to specified conditions. Separately, European Commission guidance published in September 2025 explains how the Data Act applies to vehicle data and access for aftermarket service providers.[66][67]
- Latest news
- The latest industry research indicates that the European independent aftermarket strengthened its position in 2025, reaching 64.1% share of a €156 billion market. In the United States, the 2026 market outlook projects 5.2% growth for the light-duty aftermarket and a market above $500 billion by 2029.[62][61]
02 Ranking
Top 10 Companies in the After Sales Automotive Industry
The leading companies in the after sales automotive industry, ranked on market impact, performance, momentum, innovation and brand popularity.
Updated November 11, 2026 · Next review December 11, 2026
O'Reilly Automotive stands out for automotive replacement-parts distribution because it reported an operating margin of 19.5%, while AutoZone focuses on scale of automotive-parts retail since it operated 8,031 automotive-parts stores at fiscal year-end 2026.
Ranked by Overall score · How we score ↓
Editor's top 3 picks
Where to start, by need.
#1 Overall · Leader in professional parts distribution
O'Reilly Automotive
US
Ranked #1 · 9.2 · Professional parts distribution
Why we picked it: It operates in automotive replacement-parts retail and professional distribution, with an operating margin of 19.5%.
Leader in aftermarket components
DENSO
JP
Ranked #3 · 9.1 · Aftermarket components
Why we picked it: It manufactures automotive components and sells replacement products through global aftermarket channels.
Leader in online parts retail
AUTODOC
DE
Ranked #5 · 9.0 · Online parts retail
Why we picked it: It serves consumers, repair shops and fleets across 27 European countries through online parts retail.
Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.
Full ranking
| # | Company | Overall ↓ | Impact | Performance | Momentum | Innovation | Company snapshot |
|---|---|---|---|---|---|---|---|
| 1 | O'Reilly Automotive Professional parts distribution · US | 9.2 | 9.1 | 9.4 | 9.8 | 8.9 | |
Company snapshot · O'Reilly Automotive · Data as of November 11, 2026 Describes itself as a leading retailer in the automotive aftermarket industry.[68]
| |||||||
| 2 | AutoZone Professional parts distribution · US | 9.1 | 9.1 | 9.4 | 9.5 | 8.9 | |
Company snapshot · AutoZone · Data as of November 11, 2026 Operated 8,031 automotive-parts stores across the U.S., Mexico and Brazil at fiscal year-end 2026.[19]
| |||||||
| 3 | DENSO Aftermarket components · JP | 9.1 | 9.7 | 8.3 | 9.4 | 8.9 | |
Company snapshot · DENSO · Data as of November 11, 2026 DENSO manufactures automotive components and sells replacement products through global aftermarket channels.[69]
| |||||||
| 4 | Niterra Aftermarket components · JP | 9.0 | 8.8 | 9.9 | 9.7 | 7.9 | |
Company snapshot · Niterra · Data as of November 11, 2026 Niterra manufactures and sells NGK spark plugs and other automotive components globally.[70]
| |||||||
| 5 | AUTODOC Online parts retail · DE | 9.0 | 8.5 | 9.3 | 9.9 | 8.9 | |
Company snapshot · AUTODOC · Data as of November 11, 2026 AUTODOC serves consumers, repair shops and fleets across 27 European countries.[71]
| |||||||
| 6 | Tenneco Aftermarket braking, ride-control, exhaust and engine parts · US | 8.7 | 9.2 | 9.1 | 8.0 | 8.5 | |
Company snapshot · Tenneco · Data as of November 11, 2026 Tenneco's aftermarket portfolio includes braking, ride, exhaust and engine products.[72]
| |||||||
| 7 | Valeo Automotive replacement parts and service products, global · FR | 8.5 | 8.8 | 7.6 | 8.9 | 8.8 | |
Company snapshot · Valeo · Data as of November 11, 2026 Valeo provides and distributes spare parts for automakers and independent aftermarket operators.[73]
| |||||||
| 8 | Dorman Products Replacement and specialty parts for passenger and commercial vehicles · US | 8.5 | 8.0 | 8.9 | 9.5 | 7.9 | |
Company snapshot · Dorman Products · Data as of November 11, 2026 Dorman identifies itself as a leading supplier in the motor vehicle aftermarket industry.[74]
| |||||||
| 9 | Driven Brands Automotive repair, collision, glass and maintenance service networks · US | 8.5 | 8.1 | 8.8 | 9.1 | 8.0 | |
Company snapshot · Driven Brands · Data as of November 11, 2026 Owns and franchises automotive service concepts spanning repair, collision, glass and maintenance.[75]
| |||||||
| 10 | Continental Replacement tires and automotive aftermarket products, global · DE | 8.4 | 9.4 | 7.2 | 8.4 | 8.1 | |
Company snapshot · Continental · Data as of November 11, 2026 Continental develops and produces tires and automotive solutions for end customers worldwide.[76]
| |||||||
How we score
- Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
- Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
- Momentum (20%): growth trajectory and future potential.
- Innovation (15%): R&D intensity and how technologically advanced the company is.
Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.
Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.
Cadence Recalculated when new figures are published; next review December 11, 2026.
Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.
Cite this ranking
APA
Samuel Norberg. (2026, November 11). Top 10 companies in the after sales automotive industry. In After Sales Automotive Industry Statistics. Gitnux. https://gitnux.org/after-sales-automotive-industry-statistics/#top-companies
Revenue of the largest after sales automotive companies
DENSO leads with $47.9B in annual revenue (group level, converted to USD).
03 Trends & forecasts
Top 10 After Sales Automotive Industry Trends & Forecasts 2027
What is changing in the after sales automotive industry, with the evidence behind each trend and a forecast for 2027.
Forecasts were generated by an AI model from the cited evidence. They are estimates, not guarantees.
01Older fleets sustain repair demand
High confidenceThe average U.S. vehicle age reached a record 12.8 years in the second quarter of 2025. Europe’s average passenger-car age also increased from 11.9 years in 2020 to 12.9 years in 2024, supporting replacement and maintenance demand.[62]
Forecast 2027: Vehicle parc aging should remain the strongest structural demand driver in 2027. Repair frequency and parts consumption are likely to rise faster for older vehicles than for newer vehicles, although high repair bills will cause some owners to retire uneconomic cars.
02Aftermarket growth remains positive
High confidenceThe U.S. light-duty aftermarket is forecast to grow 5.2% year over year in 2026 to approximately $457 billion, while the global aftermarket is estimated at $2.65 trillion in 2026. The U.S. market is expected to exceed $500 billion by 2029.[1][77]
Forecast 2027: In 2027, global aftermarket growth should remain in the mid-single digits nominally, with the U.S. light-duty market likely approaching $480 billion if the 2026 trajectory continues. Growth will be supported more by service intensity and pricing than by rapid expansion of the vehicle parc.
03Independent channels keep gaining share
High confidenceThe European independent aftermarket held 64.1% of the €156 billion aftermarket in 2025, up from 61.8% in 2021. The increase occurred despite rising vehicle complexity and a slight decline in the number of workshop outlets.[62]
Forecast 2027: Independent channels should consolidate their position in 2027, particularly for out-of-warranty vehicles and cost-sensitive repairs. OEM channels will retain an advantage in software, warranty and high-complexity work, but are unlikely to regain the share lost since 2021.
04Repair inflation shifts demand downward
High confidenceRoland Berger reports that rising repair costs are increasing consumer price sensitivity and driving demand for lower-cost parts, private-label products and online distributors. In its 2025 survey, 57% of consumers preferred independent-aftermarket parts over original-equipment brands, 14 percentage points higher than in 2024.[78]
Forecast 2027: In 2027, private-label and value-tier parts should gain further share in routine maintenance and wear categories. Premium brands will remain important for safety-critical, electronic and warranty-sensitive applications, creating a more polarized market rather than a uniform move to low-cost parts.
05Online B2B parts buying expands
High confidenceMore than 60% of workshops in mature markets now source significant volumes of spare parts online, according to Roland Berger. The 2025 survey found that online purchasing was already mainstream in the B2B segment and that most workshops expected further growth.[62]
Forecast 2027: By 2027, digital ordering should become the default procurement channel for a majority of independent workshops in mature markets. Competition will shift toward catalog accuracy, delivery speed, availability data, returns handling and integrated workshop software.
06Parts proliferation raises inventory complexity
High confidenceKPMG expects parts proliferation to accelerate through 2030 because of vehicle complexity, hybrid adoption and an aging vehicle parc requiring coverage for more older models. The trend increases the number of part variants distributors and workshops must stock or source.[61]
Forecast 2027: In 2027, distributors will invest further in fitment databases, regional inventory pooling and predictive replenishment. Smaller workshops will increasingly rely on rapid delivery and marketplace access rather than holding broad inventories themselves.
07ADAS capability becomes a bottleneck
High confidenceRoland Berger found that 47% of workshops had to turn down ADAS-related repairs during the previous twelve months because of insufficient capabilities. Its 2025 research also identified a widening gap between the growing ADAS vehicle population and independent-workshop readiness.[62]
Forecast 2027: ADAS calibration and diagnosis should become a larger source of aftermarket revenue in 2027, but technician availability and equipment costs will limit capacity. More shops will outsource calibration, form specialist partnerships or invest in mobile ADAS services.
08EV servicing grows gradually
High confidenceRoland Berger reports that the transition to battery-electric vehicles has been slower than expected, while basic BEV maintenance is becoming a baseline expectation and many workshops are expanding BEV repair expertise. KPMG similarly identifies a gradual pace of EV adoption as supportive of continued internal-combustion aftermarket demand.[78][61]
Forecast 2027: In 2027, EV-related aftermarket work should grow faster than the overall market but remain a minority of total repair revenue. Battery diagnostics, thermal management, high-voltage safety and charging-system work will expand, while oil, exhaust and engine-related demand will decline gradually rather than abruptly.
09Software access becomes strategic
Medium confidenceEuropean Commission guidance on the Data Act explains how vehicle data access applies to aftermarket service providers. Roland Berger identifies data access as a central challenge for software-defined vehicles and notes that independent repair increasingly depends on digital vehicle information.[66][62]
Forecast 2027: In 2027, access to diagnostic, telematics and repair data will become a clearer competitive differentiator between OEM and independent channels. Independent providers will pursue compliant data-sharing partnerships, while manufacturers will continue to monetize software access and protect proprietary ecosystems.
10Technician shortages constrain capacity
High confidenceA 2025 U.S. repair-shop survey found that 31% of shops cited technician shortages as their biggest challenge. Roland Berger’s findings show that capability gaps are especially severe for ADAS work, with nearly half of surveyed workshops turning down such repairs.[24][62]
Forecast 2027: The technician shortage should remain a binding constraint in 2027, raising labor costs and extending repair lead times for complex work. Employers will place greater emphasis on paid training, diagnostic specialization, technician retention and workflow automation.
04 Statistics
Technology & Innovation
Work shifts toward AI-supported planning and inspection. In 2026, 34% of aftermarket companies applying enterprise-grade AI use it for supply-chain optimization in the U.S. and Canada.
AI in the after sales automotive industry
- 34% of automotive aftermarket companies investing in enterprise-grade AI tools in 2026 are applying it to supply-chain optimization in the U.S. and Canada.[1]
- 42% of automotive aftermarket companies investing in enterprise-grade AI tools in 2026 are applying it to inventory management in the U.S. and Canada.[1]
- 24% of automotive aftermarket companies investing in enterprise-grade AI tools in 2026 are applying it to predictive maintenance in the U.S. and Canada.[1]
- 36% of automotive aftermarket companies investing in enterprise-grade AI tools in 2026 are applying it to product development in the U.S. and Canada.[1]
- 60% of automotive aftermarket companies investing in enterprise-grade AI tools in 2026 are applying it to customer service, according to a U.S. and Canadian survey.[1]
Automation in the after sales automotive industry
- 61% of U.S. automotive repair shops surveyed in 2025 said AI estimate-generation tools could be useful in their operations.[2]
- 59% of U.S. automotive repair shops surveyed in 2025 said AI digital-vehicle-inspection tools could be useful in their operations.[2]
- 37% of U.S. automotive repair shops surveyed in 2025 said AI customer-service representatives could be useful in their operations.[2]
- 52% of U.S. automotive repair shops surveyed in 2025 said AI scheduling software could be useful in their operations.[2]
Digital Transformation in the automotive sector (sector benchmark)
- Across automotive, 36% of executives said their company is entering a phase of deep transformation affecting business models, products and operations over the next three years in 2025.[3]
- Across automotive, 52% of executives said continuous transformation is now the industry norm rather than a program with an end date in 2026.[3]
- Across automotive manufacturing, technology investment rose 35% year over year, from 23% to 31% of operating budgets, in 2024.[4]
- Across automotive, 47% of companies use AI and other advanced technologies today, a share expected to reach 72% by 2030, according to executives surveyed in 2026.[5]
Technology Adoption in the automotive sector (sector benchmark)
- Across automotive, only 36% of AI and software initiatives had scaled beyond pilot stage and been adopted across the organization in 2026.[3]
- Across automotive manufacturing, 56% identified quality control as an AI application, while 45% identified process optimization and 45% robotics in 2025.[4]
- Across automotive manufacturing, 48% of surveyed companies were not using AI in production in 2024, while 18% used it for supplier search.[6]
- Across automotive, 86% of companies reported investing heavily in AI and emerging technologies in 2025.[7]
Cloud Computing in the automotive sector (sector benchmark)
- Across automotive and manufacturing organizations, 10% described themselves as cloud-evolved, the most advanced cloud-adoption category, in 2026.[8]
- Across automotive OEMs and suppliers, 67% reported cloud spending below 1% of annual revenue in the 2022 study.[9]
- Across automotive OEMs and suppliers, 44% reported that 50%–74% of infrastructure was in the cloud in the 2022 study.[9]
- Across midsize automotive businesses, 39.8% cited cloud migration as a priority for simplification and process improvement, compared with 37.8% across industries, in the reported study.[10]
Big Data in the automotive sector (sector benchmark)
- Across automotive executives, 81% reported collecting connected-vehicle telemetry, while 40% had an automated pipeline linking data collection, insights, validation and deployment in 2026.[11]
- Across automotive manufacturers, 76% viewed manufacturing analytics as very or extremely valuable in the 2021 smart-manufacturing survey.[12]
- Across automotive businesses, 50.8% prioritized new or updated analytics products and decision-making tools to simplify work and processes in the reported study.[10]
- 36% of automotive manufacturers say industry leaders use collected data for process optimization, globally in 2024.[4]
- 34% of automotive manufacturers say industry leaders use collected data to improve or monitor product quality, globally in 2024.[4]
- 28% of automotive survey respondents have invested in predictive maintenance systems, according to a 2025 global automotive industry survey.[13]
IoT in the automotive sector (sector benchmark)
- 49% of automotive and mobility enterprises rate IoT as extremely important to digital-transformation success, across 21 countries surveyed in 2024.[14]
- 20% of automotive and mobility enterprises expect IoT to rank among their top five digital-transformation spending areas during 2027–2030, across 21 countries surveyed.[14]
- Across automotive manufacturers, 66% viewed Industrial IoT as very or extremely valuable in the 2021 smart-manufacturing survey.[12]
05 Statistics
Data & Analytics
Data governance and advanced use remain uneven. Only 5% of automotive firms fully use 76–100% of their collected data in the 2025 global automotive manufacturing survey.
Data Quality in the automotive sector (sector benchmark)
- 30% of tier-one and tier-two automotive suppliers use real-time statistical process-control software, while 12% run software checks manually, in a 2021 survey.[15]
- 55% of tier-one and tier-two automotive suppliers still conduct capability studies in Excel, based on a 2021 survey of 215 suppliers.[15]
- 68% of automotive respondents identify data and technology adoption as a priority, according to Hexagon’s 2025 advanced manufacturing survey.[16]
- 57% of automotive quality leaders estimate total quality costs exceed 5% of revenue, based on a 2026 survey of 65 leaders.[17]
- 5% of automotive firms fully use 76–100% of their collected data, according to the 2025 global automotive manufacturing survey.[4]
Data Governance in the automotive sector (sector benchmark)
- 84% of automotive OEMs use a cross-functional steering committee to govern customer-privacy efforts, according to KPMG’s 2024 global survey.[3]
- 42% of automotive OEMs employ a chief privacy officer to oversee systemic handling of sensitive data, according to KPMG’s 2024 global survey.[3]
- 78% of automotive OEMs use metrics and KPIs to govern customer-privacy efforts, according to KPMG’s 2024 global survey.[3]
- 40% of automotive manufacturers have established a data-governance framework covering data flow, access control and retention, according to a 2019 survey of 100 firms.[11]
- 34% of automotive manufacturers report complete visibility of data flows across all processes and IT-OT systems, based on a 2019 survey of 100 firms.[11]
- 67% of automotive OEMs report to the board on customer-privacy efforts, according to KPMG’s 2024 global survey.[3]
KPIs in the after sales automotive industry
- 887 was Buick’s 2024 U.S. dealer-service satisfaction score, the highest among mass-market brands in the study.[18]
- 782 was the service-satisfaction score for non-Tesla battery-electric-vehicle owners whose vehicles received recall work in the United States in 2024.[18]
- 64,781 verified U.S. vehicle owners and lessees participated in J.D. Power’s 2024 Customer Service Index study, which measured dealer-service performance.[18]
- 897 was Lexus’s 2024 U.S. dealer-service satisfaction score, the highest among premium brands in the study.[18]
06 Statistics
Strategy & Growth
Growth continues while the channel mixes between retail and professional service. The U.S. light-duty aftermarket is forecast at $435B in 2025 and is projected to grow 5.2% in 2026.
Growth in the after sales automotive industry
- The U.S. light-duty automotive aftermarket was forecast to grow 5.3% in 2025 to $435 billion.[1]
- Genuine Parts Company added 41 net new automotive stores during 2024.[19]
- The global automotive aftermarket was forecast to grow from $488.9 billion in 2024 to $519.9 billion in 2025, a 6.3% year-on-year increase.[20]
- O’Reilly Automotive’s growth strategy in 2024 included new-store openings, existing-store sales growth, merchandising improvements and omnichannel initiatives.[19]
Differentiation in the after sales automotive industry
- Genuine Parts Company’s U.S. automotive business offered approximately 800,000 different parts and related supply items in 2024.[19]
- O’Reilly Automotive used a dual-market strategy serving both do-it-yourself customers and professional service providers in 2024.[19]
- NielsenIQ reported that tires represented three in every four dollars spent on automotive aftermarket purchases in its 2024 market review.[21]
Mergers and acquisitions in the after sales automotive industry
- Genuine Parts Company acquired Motor Parts & Equipment Corporation and Walker Automotive Supply, its two largest independently owned store groups, in 2024.[19]
- Genuine Parts Company’s 2024 automotive distribution network comprised 3,622 company-owned stores and 6,224 independently owned stores.[19]
- O’Reilly Automotive’s acquisition of Vast Auto added two distribution centers, six satellite warehouses and 23 company-owned stores in Eastern Canada.[19]
- Genuine Parts Company acquired more than 500 NAPA and competitive stores from independent owners during 2024.[19]
Strategic partnerships in the after sales automotive industry
- ASK Automotive and AISIN announced a joint venture in 2024 to market passenger-car aftermarket products across India, Nepal, Sri Lanka and Bangladesh.[22]
- Stellantis and NEXUS Automotive International announced a global aftermarket partnership in March 2024 covering North America, the Middle East and Asia Pacific.[23]
07 Statistics
People & Workforce
Technician capacity constraints stay central to operating plans. In 2025, 45% of U.S. repair-shop owners surveyed named the technician shortage as their top concern.
Hiring in the after sales automotive industry
- 45% of U.S. automotive repair-shop owners surveyed in 2025 identified the technician shortage as their top concern.[24]
- 24% of U.S. automotive repair shops surveyed in 2025 attributed technician shortages primarily to low compensation.[25]
- 43% of heavy-duty repair shops surveyed in the United States in 2025 listed technician shortages and hiring qualified staff among their top concerns.[26]
- 23% of U.S. automotive repair shops surveyed in 2025 attributed technician shortages primarily to a negative perception of the profession.[25]
Remote Work in the automotive sector (sector benchmark)
- Across U.S. motor-vehicle manufacturers, 3.4% of positions were fully remote in 2024, based on employer recruiting data.[27]
- Across global automotive companies, 2% of corporate employees worked fully remotely in 2024, according to a survey of 120 automotive CEOs.[7]
- Across automotive and other transportation companies, 61% said in 2024 that they were seeking more remote workers in low-cost-of-living areas.[28]
- Across automotive and other transportation companies, 63% said in 2024 that they were mandating employees return to the workplace.[28]
Hybrid Work in the automotive sector (sector benchmark)
- Across U.S. motor-vehicle manufacturers, 32.6% of positions were fully hybrid in 2024, based on employer recruiting data.[27]
- Across global automotive companies, 3% of corporate employees worked in hybrid arrangements in 2024, according to a survey of 120 automotive CEOs.[7]
- Across global automotive companies, 96% of corporate employees worked in-office in 2024, leaving 4% in fully remote or hybrid arrangements.[7]
- Across U.S. motor-vehicle manufacturers, 64% of positions were fully in-person in 2024, based on employer recruiting data.[27]
Upskilling in the after sales automotive industry
Employee Engagement in the automotive sector (sector benchmark)
- Across the U.S. automotive workforce, 73% of surveyed employees said their work was purposeful in 2025.[30]
- Across the U.S. automotive workforce, 79% of 312 surveyed employees said they felt respected and valued by colleagues, teammates, or peers in 2025.[30]
- Across the U.S. automotive workforce, 70% of surveyed employees were satisfied or very satisfied with their job in 2025.[30]
- Across the U.S. automotive workforce, 70% of surveyed employees said they were empowered to make decisions at work in 2025.[30]
- Across the U.S. automotive workforce, 60% of surveyed employees intended to still work for their current company two years later in 2025.[30]
DEI in the after sales automotive industry
Change Management in the automotive sector (sector benchmark)
- Across midsize automotive companies, 32.2% identified employee or management resistance to change as a top-three concern in the SAP survey.[10]
- Across automotive and supplier companies, 69% failed to achieve all transformation goals in the 2023 Change Management Compass study.[32]
- Across midsize automotive companies, 37% identified a lack of change-management processes as a top-three growth challenge in the SAP survey.[10]
- Across automotive and supplier companies, 72% of employees were classified as having a transformation-related skills gap in 2023.[32]
- Across automotive and supplier companies, 69% of employees were classified as resistant to transformation in the 2023 study.[32]
08 Statistics
Customer & Sales
Service communication and booking friction affect repeat demand. In 2025, 79% of U.S. dealership service customers said text-message updates were helpful.
Customer experience in the after sales automotive industry
- 79% of U.S. dealership service customers in 2025 said text-message updates about upcoming or scheduled service were helpful.[33]
- 27% of automotive consumers surveyed globally in 2024 cited unsatisfactory aftermarket services as a factor affecting their experience.[11]
- 84% of U.S. dealership service customers in 2025 said special discounts or coupons were helpful communication touchpoints.[33]
- 80% of U.S. dealership service customers in 2025 said personalized service reminders based on vehicle mileage or age were helpful.[33]
Customer retention in the after sales automotive industry
- 74% of U.S. consumers highly likely to return for service in 2025 said they trusted the dealer gave them the best deal.[33]
- 38% of car owners surveyed in 2025 said frustrating booking processes and hard-to-reach representatives had led them to avoid repairing their cars.[34]
- 86% of U.S. consumers who rated their likelihood of returning for service as high also reported high satisfaction with the dealer experience in 2025.[33]
- Dealerships lost 12% of service visits to competitors between 2018 and 2024 in the United States.[33]
Customer acquisition in the after sales automotive industry
Customer loyalty in the after sales automotive industry
- 58% of U.S. dealership service departments classified as high-performing in 2025 rated their service-to-sales integration at least 8 out of 10.[33]
- 79% of high-performing U.S. dealership service departments in 2025 said technology had improved collaboration between their service and sales departments.[33]
- 53% of U.S. consumers preferred replacing their vehicle rather than repairing it by 2024, compared with 47% who preferred repair.[33]
Lead generation in the after sales automotive industry
09 Statistics
Marketing & Brand
Marketing roles and conversion outcomes vary by channel. A 2026 benchmark reported a 40% conversion rate for ChatGPT-referred automotive calls.
Marketing in the after sales automotive industry
- 50% of the $2.4 trillion U.S. annual aftermarket service-and-parts spend is captured by franchised auto dealers, with the remainder going to independent repair shops and parts retailers, in 2025.[35]
- 40% of U.S. auto repair shops handled marketing in-house in 2023, while 32% shared the role with an outside service provider and 10% outsourced it entirely.[25]
- 32.6% of large U.S. repair shops shifted marketing emphasis while maintaining their budget, compared with 27.7% of medium shops and 12.3% of small shops in 2024.[36]
- 24% of surveyed repair shops maintained their marketing budget while shifting emphasis toward digital channels, according to a 2024 repair-shop marketing study.[36]
Digital marketing in the after sales automotive industry
- 38% of car buyers used social-media campaigns and influencers before purchasing a new vehicle in 2024, according to a study of 30 automotive brands’ Instagram and TikTok accounts.[37]
- 40% was the conversion rate for ChatGPT-referred automotive calls in Invoca’s 2026 benchmark, compared with conversion rates as high as 52% across automotive channels.[38]
- 24% of surveyed repair shops maintained their marketing budget but shifted spending toward digital activity in 2024.[36]
- 52% was the highest automotive call-conversion rate reported across channels in Invoca’s 2026 benchmark covering OEMs, dealers, parts retailers and service centers.[38]
Branding in the after sales automotive industry
- More than 40 million public online conversations were analyzed in Brandwatch’s 2024 automotive consumer-trends research covering automotive brands and customer experience.[39]
- 13 million unique authors generated almost 41 million online automotive-brand and customer-experience mentions between April 2023 and March 2024.[39]
Influencer Marketing in the automotive sector (sector benchmark)
- Among 277 surveyed car enthusiasts, 84% had taken at least one real-world action because of a car influencer they followed online in 2026.[40]
- Across automotive shoppers in the US, UK, Germany, Norway and Saudi Arabia, 63% said creators made them consider buying a vehicle brand or model in 2025.[41]
- Among US Pinterest users planning to buy a car in 2024, 44% noticed sponsorship of user-generated content, such as a YouTube video or podcast.[42]
- Across automotive shoppers in the US, UK, Germany, Norway and Saudi Arabia, 61% said they trusted vehicle recommendations and reviews from creators in 2025.[41]
- Across automotive shoppers in the US, UK, Germany, Norway and Saudi Arabia, 69% said creators made them more aware of vehicle brands in 2025.[41]
10 Statistics
Operations & Execution
Inventory and technician productivity drive throughput differences across channels. In 2024, average inventory coverage held by U.S. automotive-parts distributors was 46 days.
Process optimization in the after sales automotive industry
- 42% of surveyed auto repair shops reported technician efficiency between 80% and 100% in 2024.[25]
- 66% of 5,500 automotive technicians surveyed in 2026 said they look for employers offering paid training.[1]
- 37% of surveyed auto repair shops reported technician productivity between 80% and 100% in 2024.[25]
- 80% of aftermarket business respondents identified attracting skilled talent as one of the industry’s leading challenges in a 2026 AAPEX survey.[1]
Operational efficiency in the after sales automotive industry
- 59% of surveyed U.S. auto repair shop owners and managers said technician shortages had a high or moderate effect on their businesses in 2026.[25]
- 46 days was the average inventory coverage held by U.S. automotive-parts distributors across channels in 2024.[43]
- 37% of surveyed repair shops reached technician productivity of 80% to 100% in 2024.[25]
- 42% of surveyed repair shops reached technician efficiency of 80% to 100% in 2024.[25]
Quality management in the after sales automotive industry
- 7.5% was the increase in collision-repair labor rates during 2023, the primary driver of overall repair-cost growth identified by CCC Intelligent Solutions.[44]
- 25% was the increase in automotive repair costs since 2022 cited in a 2026 analysis of repair-data quality and parts-fitment errors.[45]
- 4.7% was the year-over-year increase in collision-repair labor rates through the third quarter of 2024, according to CCC Intelligent Solutions.[44]
- 90% was the parts-fitment precision achieved by a domain-specific automotive-repair AI system described in a 2026 industry analysis.[45]
Supply chain in the after sales automotive industry
- 23 days was the average inventory held by independent garages in 2024, the lowest level among the channels surveyed.[43]
- 60 days was the average inventory held by engine distributors in 2024, the highest level among the distribution channels surveyed.[43]
- 10% to 15% was the range of movement in aftermarket inventory levels during the second half of 2024, with results mixed across companies.[46]
- 5% to 15% was the decline in OEM-parts inventory levels for most automotive companies during the second half of 2024.[46]
Outsourcing / Offshoring in the automotive sector (sector benchmark)
- 79% of U.S. automotive respondents were likely to add North American product or raw-material suppliers within the next 12 months in 2023.[6]
- 80% of U.S. automotive respondents sourced at least half of their services domestically in 2023, while 51% sourced 75%–100% domestically.[6]
- 22% of automotive procurement by dollar value is projected to come from offshore locations globally in 2025, according to automotive supply-chain executives.[47]
- 36% of automotive procurement by dollar value came from offshore locations globally in 2021, according to a survey of 592 supply-chain professionals.[47]
- 28% of automotive procurement by dollar value came from offshore locations globally in 2023, down from 36% in 2021.[47]
11 Statistics
Finance & Pricing
Repair-cost inflation and labor-rate changes keep pressure on pricing. U.S. repair costs increased 7.3% over the period covered by SEMA’s 2025 research.
Pricing strategy in the after sales automotive industry
- 41% of U.S. auto-repair shops increased their hourly labor rate during the 12 months covered by an October 2026 rate study.[48]
- $145 to $185 per hour was the average posted labor-rate range reported for independent repair shops in a 2025 industry analysis.[25]
- $120 per hour was the median U.S. independent auto-repair labor rate across 2,411 shops from November 2025 through October 2026.[48]
- $151 per hour was the approximate general automotive repair-shop labor rate in the U.S. Pacific Northwest in 2024, up more than 25% from $120 in 2021.[49]
Cost reduction in the after sales automotive industry
- 7.5% was the collision-repair labor-rate increase recorded in 2023, identified as the main driver of overall repair-cost increases.[44]
- 5% to 15% was the decline in OEM-parts inventory levels for most automotive companies in the second half of 2024, reflecting inventory reduction after supply conditions improved.[46]
- 10% to 15% was the range of aftermarket inventory reduction or increase reported across companies during the second half of 2024.[46]
- 4.7% was the year-over-year collision-repair labor-rate increase through the third quarter of 2024, adding pressure to repair costs.[44]
Profitability in the after sales automotive industry
Financial planning in the after sales automotive industry
- $643,783 was the average total parts inventory held by a U.S. franchised dealership in 2024.[50]
- 5,267 was the average number of customer repair orders written per U.S. franchised dealership in 2024.[50]
- $182 was the average customer mechanical labor rate at a U.S. franchised dealership in 2024.[50]
- $1.35 billion was total parts inventory held by all U.S. franchised dealerships in 2024.[50]
12 Statistics
Product & Service
The installed base keeps parts-and-service demand active. In 2025, 1.61 billion vehicles were in operation globally, supporting 13.8 trillion driven miles by aftermarket-supported vehicles.
Product lifecycle in the after sales automotive industry
- 13.8 trillion miles were driven globally in 2025 by vehicles supported by the automotive aftermarket.[1]
- 29.3% of the U.S. vehicle population was more than 16 years old in 2025, according to automotive aftermarket industry data.[1]
- 12.8 years was the average age of U.S. cars and light trucks in 2025, extending the period in which vehicles generate aftermarket parts and service demand.[1]
- 1.61 billion vehicles were in operation globally in 2025, creating the installed base served by automotive aftermarket companies.[1]
After-sales in the after sales automotive industry
- 31 points higher was customer satisfaction when U.S. service advisors provided photos or videos with a multi-point inspection in 2024.[18]
- $380 was the average amount spent on a premium-vehicle dealer service visit in the United States in 2024.[18]
- $140 was the average amount spent on a mass-market vehicle dealer service visit in the United States in 2024.[18]
- 68% of U.S. vehicle owners preferred receiving dealer-service updates by text message in the 2024 study, compared with 16% preferring phone calls.[18]
Value proposition in the after sales automotive industry
- 57% of automotive consumers planning to switch brands cited servicing and maintenance issues as a reason in 2024.[11]
- 48% of consumers said they were likely to subscribe to a vehicle or mobility service in 2024, while automotive leaders estimated interest at 33%.[11]
- $241–$857 per vehicle sold annually was the estimated additional revenue associated with superior automotive customer experience in 2024.[11]
- 27% of automotive consumers planning to switch brands cited unsatisfactory aftermarket services as a reason in 2024.[11]
13 Statistics
Sustainability & Ethics
Circular activity shows up through salvage processing and reused parts. In 2024, 11,674,000 parts were reused, refurbished, or remanufactured by LKQ.
Sustainability in the after sales automotive industry
- 16% was LKQ’s 2024 reduction in Scope 1 and Scope 2 greenhouse-gas emissions intensity relative to revenue versus its 2022 baseline.[51]
- $4 million was donated by LKQ through its community foundation in 2024 to causes including environmental stewardship.[51]
- 735,000 vehicles were processed by LKQ in North America and Europe in 2024 through salvage operations supporting automotive aftermarket reuse.[52]
- 11,674,000 parts were reused, refurbished, or remanufactured by LKQ in 2024.[52]
ESG in the after sales automotive industry
- 200+ local community initiatives received employee participation from LKQ in 2024 as part of its automotive aftermarket sustainability program.[51]
- 30 global E-Repair Centers formed Stellantis’s high-voltage battery service network in 2025.[23]
- 27.4% of Stellantis Parts & Services’ total aftersales offering was covered by its SUSTAINera circular-economy product portfolio in 2025.[23]
CSR in the after sales automotive industry
Circular economy in the after sales automotive industry
- 47,000 metric tons of aluminum were recovered and recycled through LKQ’s remanufacturing operations in 2024.[52]
- 11,674,000 salvaged parts were sold by LKQ in 2024 for reuse in automotive repairs in North America and Europe.[52]
- 8,000 vehicles was the annual capacity of Stellantis’s first South American vehicle-dismantling center, opened in Brazil in 2025.[53]
- 61,000 metric tons of steel were recovered and recycled through LKQ’s remanufacturing operations in 2024.[52]
14 Statistics
Risk, Compliance & Legal
Right-to-repair and cybersecurity are both recurring compliance themes. EU repairability rules come via Directive 2024/1799, while 96% of surveyed automotive organizations conducted internal and external reviews of customer vehicle-data controls in 2024.
Compliance in the after sales automotive industry
- 84% of Maine voters approved an automotive right-to-repair law allowing access to vehicle data needed for repairs.[54]
- 79% of U.S. vehicle owners said in 2024 that they should have the right to choose where their vehicle is repaired.[55]
- 82% of U.S. vehicle owners expressed concern in 2024 that manufacturers were restricting access to repair information.[55]
- More than 114,000 letters had been sent to the U.S. Congress by September 2024 supporting automotive right-to-repair legislation.[55]
Risk Management in the automotive sector (sector benchmark)
- 30% of automotive companies surveyed had two-way supplier communication through a digital or real-time application in 2022, globally.[56]
- 35% of automotive companies surveyed reported low risk visibility and ad-hoc manual communication with customers and suppliers in 2022, globally.[56]
- 15% of automotive companies surveyed had advanced analytics capabilities to continually monitor and evaluate supply-chain risks in 2022, globally.[56]
- 35% of automotive companies surveyed used manual or static tools to collect vendor data regularly in 2022, globally.[56]
Cybersecurity in the automotive sector (sector benchmark)
- 83% of automotive organizations surveyed said they were well prepared to add cybersecurity protection mechanisms to in-vehicle systems in 2025, globally.[11]
- 64% of automotive executives surveyed were concerned about cybersecurity and data-privacy risks from expanding supplier and technology-partner networks in 2025, globally.[7]
- 91% of automotive organizations surveyed were providing or planning security-related firmware-over-the-air updates within five years in 2025, globally.[11]
- 74% of automotive organizations surveyed said AI in cybersecurity was a significant part of their software-driven strategy in 2025, globally.[11]
Data Privacy in the automotive sector (sector benchmark)
- 96% of automotive organizations surveyed conducted internal and external reviews of customer vehicle-data controls in 2024, globally.[3]
- 72% of surveyed drivers were uncomfortable with automakers sharing their data with third parties in 2023, United States.[57]
- 87% of surveyed drivers said automakers should delete their data upon request in 2023, United States.[58]
- 71% of surveyed drivers said they would buy a car with less technology to protect their privacy in 2023, United States.[57]
Crisis Management in the automotive sector (sector benchmark)
- 76% of surveyed executives lacked confidence in their organizations’ crisis readiness in 2024, across 21 industries and seven countries.[59]
- 30% of automotive companies surveyed identified critical subcategories and deployed risk-based multisourcing and rapid-recovery plans in 2022, globally.[56]
- 70% of automotive companies surveyed lacked an adequate disruption-response playbook or quickly activated crisis-response team in 2022, globally.[56]
- 80% of companies surveyed across industries were classified as reactive and unprepared to quickly address disruptions in 2022; automotive respondents were all reactive, globally.[56]
15 Statistics
Globalization & Expansion
Market concentration sits at the country level, not through single operators. In 2025, the 30 largest countries accounted for 91.8% of global aftermarket value.
Globalization in the after sales automotive industry
- 91.8% of the global automotive aftermarket was represented by the 30 largest countries in 2025.[1]
- $2.26 trillion was the estimated global automotive aftermarket value in 2025, based on data from 130 countries.[1]
- O’Reilly Automotive operated 6,265 U.S. and Puerto Rico stores, 87 Mexico stores and 26 Canada stores at December 31, 2024.[19]
- Genuine Parts Company operated 162 automotive distribution centers across North America, Europe and Australasia at December 31, 2024.[19]
Supplier management in the after sales automotive industry
- Genuine Parts Company sourced approximately 800,000 different parts and related supply items for its U.S. automotive business in 2024.[19]
- LKQ’s three largest individual customers accounted for approximately 60.7% of consolidated net sales in 2024.[19]
- 55% of Genuine Parts Company’s 2024 U.S. automotive parts inventory purchases came from 10 major suppliers.[19]
Stakeholder management in the after sales automotive industry
- 82% of U.S. vehicle owners were concerned about manufacturers restricting access to repair information in a 2024 survey.[55]
- O’Reilly Automotive reported that O’Reilly, AutoZone and NAPA accounted for 28.4%, 18.8% and 13.5% of its supplier LKQ’s consolidated net sales, respectively, in 2024.[19]
- AutoZone’s commercial sales program served repair garages, dealers, service stations, fleet owners and other commercial accounts through 5,898 domestic stores in 2024.[19]
- 79% of U.S. vehicle owners supported the right to choose where their vehicle is repaired in a 2024 Auto Care Association survey.[55]
Distribution channels in the after sales automotive industry
- Genuine Parts Company had 10,008 automotive locations at December 31, 2024, including 3,622 company-owned and 6,224 independently owned stores.[19]
- AutoZone operated 6,432 U.S. stores, 794 Mexico stores and 127 Brazil stores at August 31, 2024.[19]
- O’Reilly Automotive operated 31 distribution centers totaling approximately 13.1 million operating square feet at December 31, 2024.[19]
- U.S. automotive e-retailing revenue was forecast at $58.8 billion globally in 2024, up from $52.5 billion in 2023.[60]
Key questions about the after sales automotive industry
What is the current size of the global automotive aftermarket in the latest available data?
How fast is the U.S. light-duty aftermarket expected to grow in 2026?
Which companies lead the after sales automotive industry?
What technology shifts are showing up in 2026 spending and workshop adoption?
How fragmented is the aftermarket, and what does that mean for service coverage?
What operational constraints are limiting repair throughput in the U.S. market?
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
Samuel Norberg. (2026, November 11). After Sales Automotive Industry Statistics. Gitnux. https://gitnux.org/after-sales-automotive-industry-statistics
Samuel Norberg. "After Sales Automotive Industry Statistics." Gitnux, 11 Nov 2026, https://gitnux.org/after-sales-automotive-industry-statistics.
Samuel Norberg. 2026. "After Sales Automotive Industry Statistics." Gitnux. https://gitnux.org/after-sales-automotive-industry-statistics.
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Social media in the after sales automotive industry