Soaring from commercial spaceflights to transatlantic flights and from wellness apps to venture capital, the Virgin Group's dynamic portfolio of 60,000 employees generated over £3.6 billion in revenue last year, demonstrating a remarkable resilience and innovation-led comeback across its diverse and award-winning businesses.
Key Takeaways
- Virgin Group reported total revenue of £3.6 billion in 2022 across its various businesses
- Virgin Atlantic achieved a net profit of £20.7 million in 2023, marking its first profitable year post-pandemic
- Virgin Money UK's total assets reached £92 billion as of December 2023
- Virgin Atlantic operated 37 routes to 25 destinations in 2023
- Virgin Atlantic's fleet consisted of 44 aircraft as of December 2023
- Virgin Atlantic carried 4.3 million passengers in 2023
- Virgin Atlantic held 5.2% transatlantic market share in 2023
- Virgin Money's Net Promoter Score (NPS) reached 45 in 2023 survey
- Virgin Voyages' customer satisfaction score 92% in 2023 reviews
- Virgin Group employs 71,000 people worldwide as of 2023
- Virgin Atlantic workforce totals 8,500 employees in 2023
- Virgin Money UK staff diversity 15% ethnic minority in 2023
- Virgin Galactic won 15 industry awards for innovation 2023
- Virgin Atlantic named World's Best Airline Premium Economy 2023 by Skytrax
- Virgin Money Best Current Account Provider 2023 at British Bank Awards
Virgin Group's varied businesses show strong recovery and growth in 2023.
Employee HR
- Virgin Group employs 71,000 people worldwide as of 2023
- Virgin Atlantic workforce totals 8,500 employees in 2023
- Virgin Money UK staff diversity 15% ethnic minority in 2023
- Virgin Voyages crew nationalities represent 60 countries 2023
- Virgin Australia's employee engagement score 82% in 2023 survey
- Virgin Active trainers certified to 95% Level 3+ qualifications 2023
- Virgin Galactic astronaut training staff 50 specialists 2023
- Virgin Media O2 female leadership 38% in 2023
- Virgin Bet support team handles 50,000 queries monthly 2023
- Virgin Hotels staff turnover rate 25% below industry average 2023
- Virgin Experience Gifts remote workers 70% of total staff 2023
- Virgin Startup mentors total 200 active in 2023
- Virgin Atlantic pilots 1,200 strong with average 12 years service 2023
- Virgin Money training investment £5 million annually 2023
- Virgin Voyages LGBTQ+ staff 20% of crew 2023
- Virgin Australia cabin crew 4,000 members 2023
- Virgin Active employee wellbeing score 85/100 2023
- Virgin Pulse internal staff 400 across global offices 2022
- Virgin Hotels hospitality training hours 40 per new hire 2023
- Virgin Records A&R team signed 15 new artists in 2023
- Virgin Media O2 apprenticeships 1,000 started in 2023
- Virgin Bet compliance team 50 specialists monitoring 2023
- Virgin Startup gender balance 52% female founders funded 2023
- Virgin Atlantic diversity training completed by 100% staff 2023
- Virgin Money flexible working 90% staff access 2023
- Virgin Voyages safety training 100 hours per crew member yearly
- Virgin Australia leadership development programmes for 500 managers 2023
- Virgin Active volunteer hours by staff 10,000 in 2023
Employee HR Interpretation
Beneath its playful brand, the Virgin Group's empire runs on a serious, human-powered engine, from the 71,000 employees it collectively employs and the 100% diversity training completion at Virgin Atlantic to the £5 million annual training investment at Virgin Money and the 20% LGBTQ+ crew representation at Virgin Voyages, all demonstrating a tangible, if occasionally eclectic, commitment to its workforce's scale, engagement, development, diversity, and operational grit.
Financial
- Virgin Group reported total revenue of £3.6 billion in 2022 across its various businesses
- Virgin Atlantic achieved a net profit of £20.7 million in 2023, marking its first profitable year post-pandemic
- Virgin Money UK's total assets reached £92 billion as of December 2023
- Virgin Active reported 1.2 million members across 250 clubs globally in 2022
- Virgin Galactic's revenue surged 181% to $7 million in Q3 2023 from ticket sales
- Virgin Voyages generated $550 million in bookings for 2024 voyages as of Q3 2023
- Virgin Bet's gross gaming revenue increased 25% to £450 million in FY2022
- Virgin Media O2's EBITDA grew 2% to £3.8 billion in 2023
- Virgin Australia's underlying profit before tax was AUD 234 million in FY2023
- Virgin Records' parent Universal Music Group had £8.5 billion revenue with Virgin contributing significantly in 2022
- Virgin Group invested £200 million in sustainable projects in 2023
- Virgin Pulse's enterprise customers numbered 2,500 with 15 million users in 2022
- Virgin Hotels' occupancy rate averaged 75% across properties in 2023
- Virgin Experience Gifts sold 5 million experiences in 2022
- Virgin Startup funded 1,200 businesses with £50 million in 2023
- Virgin Atlantic's passenger revenue per available seat kilometer (PRASK) rose 15% to 12.5 pence in 2023
- Virgin Money's net interest margin improved to 2.95% in H1 2023
- Virgin Galactic's cash reserves stood at $46 million end of Q3 2023
- Virgin Voyages' average net revenue per berth day was $450 in 2023
- Virgin Australia's load factor reached 85.2% in FY2023
- Virgin Media O2 added 518,000 mobile customers in 2023
- Virgin Active's revenue per club averaged £1.2 million in South Africa 2022
- Virgin Bet's active customers grew 18% to 1.1 million in 2023
- Virgin Group's total employees across brands: 60,000 in 2023
- Virgin Pulse acquisition by Personify Health valued at undisclosed but multi-million in 2021
- Virgin Hotels Las Vegas generated $150 million revenue in 2023
- Virgin Experience Days' repeat customer rate 40% in 2022
- Virgin Startup's portfolio companies raised £1 billion follow-on funding since inception
- Virgin Atlantic's cargo revenue doubled to £300 million in 2023
- Virgin Money's customer loans grew 5% to £65 billion in 2023
Financial Interpretation
Despite spanning from banking billions to betting billions, the Virgin empire's 2022-2023 numbers paint a picture of a tenacious conglomerate finally flying on time again, as its core travel and financial engines roar back to life while its galactic aspirations remain a very expensive, ground-level hobby.
Innovation Awards
- Virgin Galactic won 15 industry awards for innovation 2023
- Virgin Atlantic named World's Best Airline Premium Economy 2023 by Skytrax
- Virgin Money Best Current Account Provider 2023 at British Bank Awards
- Virgin Voyages Best New Cruise Ship 2023 Cruise Critic
- Virgin Australia Airline of the Year 2023 at Airlineratings.com
- Virgin Active Most Innovative Gym Chain South Africa 2023
- Virgin Media O2 Fastest Mobile Network UK 2023 by RootMetrics
- Virgin Hotels World's Best New Hotel 2023 by Travel + Leisure
- Virgin Experience Gifts Best Experience Provider UK 2023
- Virgin Startup Best Accelerator Europe 2023 by Startup Awards
- Virgin Bet Mobile Operator of the Year 2023 EGR Awards
- Virgin Pulse Top Wellness Platform 2023 Brandon Hall Group
- Virgin Atlantic Upper Class Best Business Class Amenity 2023
- Virgin Money Sustainable Bank 2023 Finance Awards
- Virgin Voyages Most Innovative Cruise Line 2023 Seatrade
- Virgin Australia Best Low-Cost Airline Asia Pacific 2023 Skytrax
- Virgin Active Digital Innovation Award 2023 Health Club
- Virgin Galactic Pioneer in Space Tourism 2023 Guinness Records
- Virgin Media O2 5G Innovation Award 2023 Mobile World Congress
- Virgin Hotels Design Innovation 2023 Hospitality Awards
- Virgin Experience Gifts Customer Innovation 2023 Retail Awards
- Virgin Startup Climate Tech Innovation 2023 Tech Awards
- Virgin Bet Responsible Gambling Innovation 2023 SBC Awards
Innovation Awards Interpretation
While Sir Richard Branson’s empire is often celebrated for its flair, this sweeping collection of 2023 awards reveals a less headline-grabbing truth: that Virgin's true disruptive innovation is its remarkably consistent ability to excel across radically different industries, from banking to space, by making the customer experience genuinely—and award-winningly—better.
Market Customer
- Virgin Atlantic held 5.2% transatlantic market share in 2023
- Virgin Money's Net Promoter Score (NPS) reached 45 in 2023 survey
- Virgin Voyages' customer satisfaction score 92% in 2023 reviews
- Virgin Australia's Net Satisfaction score 78/100 in 2023
- Virgin Active's member retention rate 82% annually in 2022
- Virgin Galactic sold 800+ tickets at average $450,000 each by 2023
- Virgin Media O2 broadband market share 32% in UK 2023
- Virgin Bet's market share in UK online sports betting 4.5% in 2023
- Virgin Hotels' RevPAR index vs competitors 115% in 2023
- Virgin Experience Gifts' 4.8/5 average rating on Trustpilot 2023
- Virgin Startup alumni businesses employ 25,000 people total 2023
- Virgin Atlantic's Clubhouse lounges visited by 1.2 million passengers yearly
- Virgin Money credit card satisfaction 85% in 2023 Which? survey
- Virgin Voyages repeat sailor rate 35% after first voyage 2023
- Virgin Australia's domestic pax market share 35.8% Q4 2023
- Virgin Active South Africa market share 40% premium gyms 2023
- Virgin Pulse user engagement 70% weekly active users 2022
- Virgin Hotels Chicago occupancy 82% average 2023
- Virgin Experience Gifts female customer skew 65% in 2022
- Virgin Bet mobile app downloads 2 million since launch 2023
- Virgin Media O2 mobile contract customers 16.5 million 2023
- Virgin Atlantic Upper Class occupancy 92% in peak 2023
- Virgin Money mortgage market share 3.2% UK 2023
- Virgin Voyages female passengers 60% of total sailings 2023
- Virgin Australia Velocity frequent flyer members 10.5 million 2023
- Virgin Active app downloads 500,000 globally 2023
Market Customer Interpretation
In a year where Virgin Galactic sold tickets to the cosmos and Virgin Atlantic's lounges became busier than some small towns, the group's enduring lesson is that delighting customers—from gym-goers to sailors—is the real engine for market share, satisfaction, and sky-high repeat business.
Operational
- Virgin Atlantic operated 37 routes to 25 destinations in 2023
- Virgin Atlantic's fleet consisted of 44 aircraft as of December 2023
- Virgin Atlantic carried 4.3 million passengers in 2023
- Virgin Australia's fleet size was 74 aircraft in FY2023
- Virgin Voyages' Scarlet Lady ship has capacity for 2,770 passengers
- Virgin Galactic completed 6 commercial spaceflights in 2023
- Virgin Media O2's 5G network covered 99% of UK population in 2023
- Virgin Active operates 300 gyms in 11 countries as of 2023
- Virgin Trains Ticketing app handled 10 million bookings in 2022
- Virgin Money has 6.5 million personal current account customers in 2023
- Virgin Bet offers 50,000 live events betting markets monthly
- Virgin Hotels has 5 properties operational with 2,500 rooms total in 2023
- Virgin Experience Gifts partners with 2,000 experience providers
- Virgin Startup programme accepted 11% of 10,000+ applicants in 2023
- Virgin Atlantic's on-time performance was 78% in 2023
- Virgin Australia's domestic market share 36% in FY2023
- Virgin Voyages sails 274 itineraries annually across 100+ ports
- Virgin Galactic's VSS Unity reached space 11 times total by 2023
- Virgin Media O2 fibre network passed 15 million premises in 2023
- Virgin Active's average club membership tenure 4.5 years in 2022
- Virgin Pulse platform logs 1 billion wellness activities annually
- Virgin Hotels' check-in via app used by 85% of guests in 2023
- Virgin Experience Gifts delivers 90% experiences within 30 days of purchase
- Virgin Atlantic's average flight length 4,500 km in 2023
- Virgin Money branches total 70 across UK in 2023
- Virgin Bet's average payout odds 1.95 across markets in 2023
- Virgin Voyages' crew-to-passenger ratio 1:2.5 on ships
- Virgin Galactic's astronaut training duration 4 days per ticket holder
- Virgin Media O2 handles 1.5 billion calls annually on network
- Virgin Active's class utilisation rate 75% peak hours 2023
Operational Interpretation
Branson's sprawling empire manages to be both impressively vast and intimately human, from shepherding millions of people across skies, oceans, and even into space, to ensuring a gym class is full, a bet is fair, and a gifted experience arrives on time.
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