GITNUXREPORT 2026

Upskilling And Reskilling In The Msp Industry Statistics

MSPs must invest in upskilling to overcome skills gaps and drive growth.

Rajesh Patel

Team Lead & Senior Researcher with over 15 years of experience in market research and data analytics.

First published: Feb 13, 2026

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Statistic 1

MSPs investing in upskilling see 25% higher customer retention rates

Statistic 2

Reskilling initiatives yield a 3.5x ROI for MSPs focusing on cybersecurity

Statistic 3

82% of MSPs report improved margins after upskilling sales teams

Statistic 4

Upskilled MSPs achieve 30% faster project delivery times

Statistic 5

35% revenue growth linked to upskilling in edge computing for MSPs

Statistic 6

MSPs with upskilled teams win 50% more RFPs

Statistic 7

Reskilling reduces MSP downtime incidents by 28%

Statistic 8

Upskilling correlates with 40% higher MSP profitability margins

Statistic 9

Certified MSP teams close 33% more support tickets per day

Statistic 10

Reskilling enhances MSP Net Promoter Scores by 22 points

Statistic 11

Upskilled sales teams increase MSP cross-sell rates by 45%

Statistic 12

MSPs with reskilling see 27% reduction in compliance fines

Statistic 13

MSP training ROI averages 420% over 3 years

Statistic 14

39% MSP growth attributed to upskilled support engineers

Statistic 15

Upskilling boosts MSP employee satisfaction by 31%

Statistic 16

Reskilled MSPs report 29% lower insurance premiums

Statistic 17

Upskilling leads to 38% increase in MSP recurring revenue

Statistic 18

MSPs with upskilling programs expand client base by 32%

Statistic 19

55% of MSPs cite budget constraints as the primary challenge to upskilling

Statistic 20

48% of MSPs face resistance from employees to reskilling programs

Statistic 21

High employee turnover costs MSPs $2M annually without reskilling

Statistic 22

Certification completion rates drop to 45% without incentives in MSPs

Statistic 23

52% of MSPs struggle with measuring upskilling effectiveness

Statistic 24

Time-to-skill for new tech averages 6 months in MSPs without programs

Statistic 25

61% of MSPs report leadership buy-in as key to reskilling success

Statistic 26

Scalability issues hinder 49% of MSP reskilling rollouts

Statistic 27

57% of MSPs face vendor lock-in in training platforms

Statistic 28

Remote work amplifies 66% of MSP skills maintenance challenges

Statistic 29

Access to quality content blocks 53% of MSP reskilling efforts

Statistic 30

47% of MSPs delay reskilling due to time constraints

Statistic 31

Cultural resistance slows 41% of MSP upskilling initiatives

Statistic 32

59% of MSPs lack metrics for tracking reskilling outcomes

Statistic 33

By 2025, 65% of MSP revenue will come from services requiring advanced cloud skills

Statistic 34

The global MSP upskilling market is projected to grow at 15% CAGR through 2030

Statistic 35

MSP market size for reskilling services expected to reach $12B by 2027

Statistic 36

75% of MSP executives plan to double upskilling budgets in 2025

Statistic 37

AI integration skills will be mandatory for 90% of MSP roles by 2026

Statistic 38

MSP reskilling spend to increase 22% in North America by 2025

Statistic 39

Global MSP upskilling adoption rate at 56% in 2024

Statistic 40

MSP industry to require 1.2M new skilled workers by 2027

Statistic 41

Asia-Pacific MSP reskilling market growing at 18% CAGR

Statistic 42

US MSP upskilling investments to hit $5B by 2026

Statistic 43

European MSP reskilling compliance drives 14% market growth

Statistic 44

Latin America MSP upskilling market to triple by 2028

Statistic 45

Australia MSP upskilling spend up 19% YoY

Statistic 46

MEA region MSP reskilling market CAGR at 16.5%

Statistic 47

Canada MSP reskilling investments projected at CAD 1.5B by 2026

Statistic 48

India MSP upskilling market to grow 20% annually

Statistic 49

UK MSP reskilling driven by 12% skills levy compliance

Statistic 50

78% of MSPs report a skills gap in cybersecurity as the top barrier to growth

Statistic 51

92% of MSP leaders prioritize reskilling for AI and automation technologies

Statistic 52

Only 40% of MSP technicians are certified in multi-cloud environments

Statistic 53

Demand for DevOps skills in MSPs has risen 40% year-over-year

Statistic 54

Cloud security skills gap affects 88% of MSP operations

Statistic 55

Regulatory compliance training lags in 62% of MSPs

Statistic 56

64% of MSPs predict skills shortages in zero-trust architecture

Statistic 57

Quantum computing skills gap emerging in 25% of forward-looking MSPs

Statistic 58

91% of MSP clients demand proof of staff upskilling certifications

Statistic 59

IoT management skills deficient in 69% of MSP workforces

Statistic 60

87% of MSPs identify data analytics as a critical reskilling area

Statistic 61

Blockchain skills gap impacts 34% of enterprise MSP clients

Statistic 62

Sustainability skills emerging need for 51% of green MSPs

Statistic 63

5G deployment skills short in 73% of telecom MSPs

Statistic 64

Generative AI reskilling urgency felt by 89% of MSP leaders

Statistic 65

Ransomware defense skills gap in 81% of small MSPs

Statistic 66

Edge AI skills demanded by 58% of industrial MSP clients

Statistic 67

72% of MSPs forecast need for robotics process automation skills

Statistic 68

Multi-factor authentication expertise lacking in 77% of MSPs

Statistic 69

Containerization skills gap affects 65% of DevOps MSP teams

Statistic 70

67% of MSPs use online platforms for reskilling programs

Statistic 71

Vendor-led training accounts for 70% of MSP reskilling efforts

Statistic 72

Micro-credential programs adopted by 60% of MSPs for quick upskilling

Statistic 73

71% of MSPs use gamification in reskilling to boost engagement

Statistic 74

Only 29% of MSPs have formal mentorship programs for skills transfer

Statistic 75

83% of MSPs prioritize partner ecosystems for reskilling content

Statistic 76

VR/AR training used by 18% of innovative MSPs for hands-on skills

Statistic 77

76% of MSPs integrate upskilling into performance reviews

Statistic 78

Bootcamps deliver 2x faster upskilling than traditional courses for MSPs

Statistic 79

68% of MSPs leverage AI tutors for personalized reskilling

Statistic 80

Peer learning networks adopted by 44% of MSP communities

Statistic 81

Hybrid learning models preferred by 79% of MSP trainees

Statistic 82

Subscription-based reskilling platforms used by 62% of MSPs

Statistic 83

Immersive simulations improve MSP troubleshooting by 36%

Statistic 84

MSP upskilling partnerships with universities up 24%

Statistic 85

On-demand video libraries utilized by 85% of MSP training programs

Statistic 86

Collaborative platforms boost MSP team reskilling by 25%

1/86

Sources

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While an astonishing 92% of MSP leaders prioritize reskilling for AI, a startling 78% still report a crippling skills gap in cybersecurity, revealing an urgent industry crossroads where investing in talent isn't just an option, but the very engine for a projected 25% higher customer retention, 30% faster project delivery, and 40% higher profitability.

Key Takeaways

78% of MSPs report a skills gap in cybersecurity as the top barrier to growth
92% of MSP leaders prioritize reskilling for AI and automation technologies
Only 40% of MSP technicians are certified in multi-cloud environments
By 2025, 65% of MSP revenue will come from services requiring advanced cloud skills
The global MSP upskilling market is projected to grow at 15% CAGR through 2030
MSP market size for reskilling services expected to reach $12B by 2027
MSPs investing in upskilling see 25% higher customer retention rates
Reskilling initiatives yield a 3.5x ROI for MSPs focusing on cybersecurity
82% of MSPs report improved margins after upskilling sales teams
67% of MSPs use online platforms for reskilling programs
Vendor-led training accounts for 70% of MSP reskilling efforts
Micro-credential programs adopted by 60% of MSPs for quick upskilling
55% of MSPs cite budget constraints as the primary challenge to upskilling
48% of MSPs face resistance from employees to reskilling programs
High employee turnover costs MSPs $2M annually without reskilling

MSPs must invest in upskilling to overcome skills gaps and drive growth.

Business Impact and ROI

MSPs investing in upskilling see 25% higher customer retention rates
Reskilling initiatives yield a 3.5x ROI for MSPs focusing on cybersecurity
82% of MSPs report improved margins after upskilling sales teams
Upskilled MSPs achieve 30% faster project delivery times
35% revenue growth linked to upskilling in edge computing for MSPs
MSPs with upskilled teams win 50% more RFPs
Reskilling reduces MSP downtime incidents by 28%
Upskilling correlates with 40% higher MSP profitability margins
Certified MSP teams close 33% more support tickets per day
Reskilling enhances MSP Net Promoter Scores by 22 points
Upskilled sales teams increase MSP cross-sell rates by 45%
MSPs with reskilling see 27% reduction in compliance fines
MSP training ROI averages 420% over 3 years
39% MSP growth attributed to upskilled support engineers
Upskilling boosts MSP employee satisfaction by 31%
Reskilled MSPs report 29% lower insurance premiums
Upskilling leads to 38% increase in MSP recurring revenue
MSPs with upskilling programs expand client base by 32%

Business Impact and ROI Interpretation

For the savvy MSP, investing in employee training isn't an expense; it's a multi-tool that simultaneously fattens margins, charms customers, sharpens your edge, and turns your team into a revenue-generating Swiss Army knife.

Challenges and Barriers

55% of MSPs cite budget constraints as the primary challenge to upskilling
48% of MSPs face resistance from employees to reskilling programs
High employee turnover costs MSPs $2M annually without reskilling
Certification completion rates drop to 45% without incentives in MSPs
52% of MSPs struggle with measuring upskilling effectiveness
Time-to-skill for new tech averages 6 months in MSPs without programs
61% of MSPs report leadership buy-in as key to reskilling success
Scalability issues hinder 49% of MSP reskilling rollouts
57% of MSPs face vendor lock-in in training platforms
Remote work amplifies 66% of MSP skills maintenance challenges
Access to quality content blocks 53% of MSP reskilling efforts
47% of MSPs delay reskilling due to time constraints
Cultural resistance slows 41% of MSP upskilling initiatives
59% of MSPs lack metrics for tracking reskilling outcomes

Challenges and Barriers Interpretation

MSPs seem caught in a classic catch-22 where the cost of not upskilling is measured in millions, yet the cost of doing it is measured in excuses, resistance, and the ever-ticking clock.

Market Trends and Projections

By 2025, 65% of MSP revenue will come from services requiring advanced cloud skills
The global MSP upskilling market is projected to grow at 15% CAGR through 2030
MSP market size for reskilling services expected to reach $12B by 2027
75% of MSP executives plan to double upskilling budgets in 2025
AI integration skills will be mandatory for 90% of MSP roles by 2026
MSP reskilling spend to increase 22% in North America by 2025
Global MSP upskilling adoption rate at 56% in 2024
MSP industry to require 1.2M new skilled workers by 2027
Asia-Pacific MSP reskilling market growing at 18% CAGR
US MSP upskilling investments to hit $5B by 2026
European MSP reskilling compliance drives 14% market growth
Latin America MSP upskilling market to triple by 2028
Australia MSP upskilling spend up 19% YoY
MEA region MSP reskilling market CAGR at 16.5%
Canada MSP reskilling investments projected at CAD 1.5B by 2026
India MSP upskilling market to grow 20% annually
UK MSP reskilling driven by 12% skills levy compliance

Market Trends and Projections Interpretation

The MSP industry is in a full-blown, global arms race for talent, where the spoils of the cloud go to those who can train fastest, spend the most, and turn their workforce into AI-augmented experts before the competition does.

Skills Demand and Gaps

78% of MSPs report a skills gap in cybersecurity as the top barrier to growth
92% of MSP leaders prioritize reskilling for AI and automation technologies
Only 40% of MSP technicians are certified in multi-cloud environments
Demand for DevOps skills in MSPs has risen 40% year-over-year
Cloud security skills gap affects 88% of MSP operations
Regulatory compliance training lags in 62% of MSPs
64% of MSPs predict skills shortages in zero-trust architecture
Quantum computing skills gap emerging in 25% of forward-looking MSPs
91% of MSP clients demand proof of staff upskilling certifications
IoT management skills deficient in 69% of MSP workforces
87% of MSPs identify data analytics as a critical reskilling area
Blockchain skills gap impacts 34% of enterprise MSP clients
Sustainability skills emerging need for 51% of green MSPs
5G deployment skills short in 73% of telecom MSPs
Generative AI reskilling urgency felt by 89% of MSP leaders
Ransomware defense skills gap in 81% of small MSPs
Edge AI skills demanded by 58% of industrial MSP clients
72% of MSPs forecast need for robotics process automation skills
Multi-factor authentication expertise lacking in 77% of MSPs
Containerization skills gap affects 65% of DevOps MSP teams

Skills Demand and Gaps Interpretation

The MSP industry appears to be in a frantic, skills-shaped race where the demand for expertise in cybersecurity, AI, and the cloud is lapping their actual workforce's certifications by several laps, all while their clients are impatiently timing them from the stands.

Training Methods and Adoption

67% of MSPs use online platforms for reskilling programs
Vendor-led training accounts for 70% of MSP reskilling efforts
Micro-credential programs adopted by 60% of MSPs for quick upskilling
71% of MSPs use gamification in reskilling to boost engagement
Only 29% of MSPs have formal mentorship programs for skills transfer
83% of MSPs prioritize partner ecosystems for reskilling content
VR/AR training used by 18% of innovative MSPs for hands-on skills
76% of MSPs integrate upskilling into performance reviews
Bootcamps deliver 2x faster upskilling than traditional courses for MSPs
68% of MSPs leverage AI tutors for personalized reskilling
Peer learning networks adopted by 44% of MSP communities
Hybrid learning models preferred by 79% of MSP trainees
Subscription-based reskilling platforms used by 62% of MSPs
Immersive simulations improve MSP troubleshooting by 36%
MSP upskilling partnerships with universities up 24%
On-demand video libraries utilized by 85% of MSP training programs
Collaborative platforms boost MSP team reskilling by 25%

Training Methods and Adoption Interpretation

MSPs are brilliantly chasing the shiny objects of AI tutors and VR labs to train at scale, yet seem to have quietly misplaced the instruction manual for the original human network: mentorship.