Key Takeaways
- In 2023, global text message volume reached over 2.5 trillion messages annually
- US consumers sent approximately 2.2 trillion SMS messages in 2022
- Daily text messages in the US average 45 billion as of 2023
- 64% of US adults own smartphones used for texting in 2023
- Women send 20% more texts than men daily in the US
- 96% of 18-29 year olds text regularly
- Average American sends 1,787 texts monthly in 2023
- Teens text 167 messages per day on average
- Adults 30-49 send 75 texts daily
- 45% of texts contain emojis in 2023
- Average text length is 12 words globally
- 75% of texts use abbreviations like LOL
- Global SMS market projected to reach $102 billion by 2027
- RCS adoption expected to hit 50% by 2025
- SMS marketing ROI averages 25:1 in 2023
SMS remains a massive and vital communication channel globally in 2023.
Content Analysis
- 45% of texts contain emojis in 2023
- Average text length is 12 words globally
- 75% of texts use abbreviations like LOL
- 30% of SMS include links or media
- Profanity appears in 5% of peer texts
- 60% of romantic texts have hearts emoji
- Business SMS 80% promotional content
- 25% of texts are apologies or conflicts
- Punctuation omission in 70% of casual texts
- 40% include GIFs or stickers in Gen Z texts
- Average emoji per text is 1.5 for millennials
- 15% of texts are voice notes now
- Spam texts 90% contain money offers
- 55% of family texts are logistical (where are you)
- Political texts rose 200% in 2020 election
- 20% of texts deleted before sending
- Sarcasm detected in 10% via text only
- 65% use "k" as dismissive response
- Health reminders most common A2P content 35%
- 50% of dating app convos start with memes
- Ellipsis (...) in 25% indicating hesitation
- 70% of work texts are task reminders
- Phishing links in 8% of unsolicited SMS
- 42% include questions averaging 1.2 per text
- Nostalgic texts peak 40% on birthdays
Content Analysis Interpretation
Demographics and Preferences
- 64% of US adults own smartphones used for texting in 2023
- Women send 20% more texts than men daily in the US
- 96% of 18-29 year olds text regularly
- 85% of Gen Z prefers texting over calling
- 37% of US adults aged 65+ never text
- Urban dwellers text 15% more than rural residents
- 92% of smartphone users aged 18-24 use SMS daily
- African Americans text at 2x rate of whites in US
- 78% of parents text with children daily
- College students average 100 texts per day
- 55% of seniors over 75 use texting weekly
- Men aged 30-49 send longest texts averaging 12 words
- 89% of women prefer SMS for customer service
- Hispanic US population texts 25% more during holidays
- 72% of low-income households rely on SMS for communication
- Teens 13-17 send 60 texts daily on average
- 81% of Boomers now text regularly vs 26% in 2011
- LGBTQ+ youth use emoji 30% more in texts
- Married couples aged 25-34 text 50 times daily
- 94% of employed adults text colleagues
- Rural women text 10% less than urban counterparts
- 66% of disabled adults prefer SMS accessibility
- Students in high school text 120 times/day peak
- 76% of voters under 30 got election info via SMS
- Asian Americans have 98% texting adoption rate
- Single parents text children 40% more
- 88% of 18-34 urban males use MMS weekly
Demographics and Preferences Interpretation
Frequency and Habits
- Average American sends 1,787 texts monthly in 2023
- Teens text 167 messages per day on average
- Adults 30-49 send 75 texts daily
- Users check texts 80 times daily globally
- 85% of people text before 9 AM
- Average response time to text is 90 seconds
- 70% of users text while driving despite laws
- Bedtime texting averages 10 messages per night
- Workday texting peaks at 12 PM with 20% increase
- 52% reply to texts within 5 minutes
- Weekend texting volume 25% higher than weekdays
- 40% of texts are group messages
- Average text session lasts 2 minutes
- 95% of urgent texts get replied in under 10 min
- Holiday texting spikes 50% on Christmas
- 60% text during meals daily
- Night owls text 30% more after 10 PM
- Commuters send 15 texts per hour on transit
- 75% ignore texts from unknown numbers
- Average user deletes 20 spam texts weekly
- 35% use voice-to-text daily
- Group chat participation averages 5 chats per user
- 82% text family members daily
- Texting during meetings occurs 45% of time
- 90% of daters text before first meeting
- Elderly text 5-10 times daily average
- 65% multitask while texting
- SMS marketing texts clicked 19% rate
Frequency and Habits Interpretation
Industry Impact
- Global SMS market projected to reach $102 billion by 2027
- RCS adoption expected to hit 50% by 2025
- SMS marketing ROI averages 25:1 in 2023
- 4 billion A2P messages daily by 2025 forecast
- 70% of retailers use SMS for promotions
- Banking sector SMS fraud losses $1.2B in 2022
- Healthcare SMS reminders reduce no-shows 30%
- E-commerce SMS cart recovery at 26% success
- Telecom SMS revenue $80B annually 2023
- 90% of two-factor auth uses SMS
- Logistics firms send 1B tracking SMS yearly
- Political campaigns spent $1.5B on SMS in 2020
- Travel industry SMS abandonment recovery 40%
- 60% of nonprofits use SMS fundraising
- Enterprise SMS platforms market $15B by 2028
- 50% reduction in call center costs via SMS
- Gaming apps use SMS for 2FA 85% rate
- Insurance claims via SMS process 20% faster
- Ride-sharing SMS confirmations 99% delivery
- Education sector SMS attendance boosts 25%
- Real estate SMS leads convert 112% higher
- 75% customer preference for SMS updates
- SMS gateways handle 10T messages yearly
- Decline of voice SMS to 5% of traffic by 2025
- CPaaS market driven by SMS at $30B 2023
Industry Impact Interpretation
Usage and Volume
- In 2023, global text message volume reached over 2.5 trillion messages annually
- US consumers sent approximately 2.2 trillion SMS messages in 2022
- Daily text messages in the US average 45 billion as of 2023
- Worldwide, SMS traffic grew by 5.2% year-over-year in 2022
- In 2021, India led with 1.4 trillion SMS sent annually
- Brazil recorded 110 billion SMS per month in 2022
- UK SMS volume hit 75 billion messages in 2022
- SMS open rates average 98% globally in 2023
- 81% of SMS messages are read within 3 minutes of delivery
- RCS messaging volume surged 300% in 2022-2023
- Over 5 billion people use SMS worldwide as of 2023
- SMS accounts for 50% of mobile data traffic in emerging markets
- In 2023, average daily SMS per US user was 57
- Global A2P SMS market size was $79.1 billion in 2022
- P2P SMS volume dominates 90% of total traffic
- In Q4 2022, US SMS traffic peaked at 48 billion daily
- Africa's SMS usage grew 12% in 2023 due to mobile money
- China sent 900 billion SMS in 2022
- Europe SMS volume declined 3% YoY in 2023
- 95% of texts are read within 3 minutes in Australia
- Global SMS delivery success rate is 99.5% in 2023
- US millennials send 75 texts daily on average
- SMS traffic in Southeast Asia hit 500 billion annually in 2022
- 70% of global SMS is international roaming related
- In 2023, SMS replaced 20% of voice calls in low-bandwidth areas
- Canada SMS volume was 15 billion monthly in 2022
- SMS constitutes 45% of all mobile communications in 2023
- Peak SMS hours are 6-9 PM globally
- 2023 saw 10% rise in MMS volume worldwide
- Latin America SMS growth at 8% in 2023
Usage and Volume Interpretation
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