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Top 10 Best Security Awareness Training Services of 2026

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Cybersecurity Information Security

Top 10 Best Security Awareness Training Services of 2026

Compare security awareness training services and shortlist options for teams evaluating providers like KPMG, Deloitte, and Accenture.

31 min readUpdated Editorially scoped research
How we ranked these tools
01Editorial Scope

An editor sets the topic, the inclusion criteria, and the evaluation framework before research starts.

02Source Research

AI search agents find sources, extract figures with provenance, and aggregate written reviews. They also transcribe video reviews and podcasts.

Read our full methodology →

Framework: Features 40% · Ease 30% · Value 30%

Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy

Security awareness training service providers matter for analysts and operators who need measurable behavior change, not generic policy reminders, because the training program runs through simulations, targeted content, and security culture reporting. This comparison helps teams weigh tradeoffs across phishing exercise depth, workforce risk consulting, and integration and automation options that feed audit logs and training data models.

KPMG is the best choice for enterprises that need governed awareness programs because its consulting-led design links delivery to measurable behavior change and remediation planning, while Bob's Business is a strong fit for UK teams that want managed phishing-led retraining with repeat-offender follow-up reporting.

Editor’s top 3 picks

Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.

Editor pick
1

KPMG

Consulting-led program governance that links awareness delivery to measurable behavior change and remediation planning.

Best for: Fits when enterprises need governed awareness programs with measurable reporting and consultant-led execution.

2

Deloitte

Editor pick

Security awareness program design embedded into broader risk and control governance deliverables.

Best for: Fits when security leadership needs an awareness program tied to risk governance and decision-ready reporting.

3

Accenture

Editor pick

Managed security awareness program delivery with measurement rollups designed for enterprise security governance and stakeholder reporting.

Best for: Fits when security teams need managed awareness programs with governance and cross-system reporting alignment.

Comparison Table

1
KPMGBest overall
enterprise_vendor
9.1/10
Overall
2
enterprise_vendor
8.9/10
Overall
3
enterprise_vendor
8.6/10
Overall
4
enterprise_vendor
8.3/10
Overall
5
enterprise_vendor
8.0/10
Overall
6
enterprise_vendor
7.9/10
Overall
7
specialist
7.4/10
Overall
8
enterprise_vendor
7.3/10
Overall
9
enterprise_vendor
6.8/10
Overall
10
enterprise_vendor
6.5/10
Overall
#1

KPMG

enterprise_vendor

Provides cyber awareness programs, security culture advisory, simulated social engineering, and workforce risk services.

9.1/10
Overall
Features9.1/10
Ease of Use9.0/10
Value9.2/10
Standout feature

Consulting-led program governance that links awareness delivery to measurable behavior change and remediation planning.

KPMG is best used when security leaders need an awareness program that connects training activities to measurable learning and behavior outcomes across the workforce. The service design supports governance through defined roles, recurring reporting cycles, and documented program artifacts that security, risk, and compliance teams can align on. Delivery quality tends to depend on active client participation in intake, policy alignment, and remediation planning.

A key tradeoff is that managed service delivery limits self-serve autonomy compared with vendor-led platforms that run campaigns via customer configuration alone. KPMG fits organizations that want tight alignment between awareness content, measurement reporting, and executive-ready communication for security culture and risk reduction.

Pros
  • +Program design ties awareness work to security and risk priorities
  • +Managed delivery reduces internal overhead for campaign operations
  • +Reporting supports follow-up planning for remediation and governance
  • +Stakeholder alignment improves adoption of policy-linked messaging
Cons
  • –Less self-serve control than simulation-first awareness platforms
  • –Effective outcomes depend on clear client intake and decision cadence
Use scenarios
  • CISO office

    Executive reporting for awareness outcomes

    Higher stakeholder alignment

  • Security governance teams

    Policy-linked training rollout

    Cleaner user guidance

Show 2 more scenarios
  • Risk and compliance

    Awareness evidence for audits

    Faster audit readiness

    Produces structured program artifacts that support evidence needs for internal and external reviews.

  • Information security operations

    Targeted remediation after measurement

    Lower repeat exposure

    Uses reported outcomes to drive remediation actions for repeat problem groups.

Best for: Fits when enterprises need governed awareness programs with measurable reporting and consultant-led execution.

#2

Deloitte

enterprise_vendor

Delivers cyber awareness strategy, behavior change programs, simulated attacks, and workforce risk consulting.

8.9/10
Overall
Features8.9/10
Ease of Use8.9/10
Value8.9/10
Standout feature

Security awareness program design embedded into broader risk and control governance deliverables.

Deloitte is a fit for organizations that want awareness training tied to security strategy, because it can translate business risk and control goals into an awareness program plan. The practical output tends to include program structure, measurement approach, and stakeholder reporting artifacts for leadership and governance groups. Simulation content and learning interventions are typically configured and managed through the engagement process rather than through a fully self-serve training console.

A key tradeoff is that custom advisory delivery can reduce day-to-day throughput compared with highly automated awareness platforms, especially when repeated iterations are needed. Deloitte fits situations where procurement requires strong governance artifacts, where leadership needs decision-grade metrics, and where awareness is being rolled out alongside security transformation work.

Pros
  • +Program design tied to security risk and governance outcomes
  • +Leadership reporting artifacts support board and audit-style communication
  • +Engagement-led measurement approach aligned to maturity planning
  • +Advisory coverage extends beyond simulations into workflows
Cons
  • –Less self-serve automation than dedicated awareness tooling
  • –Custom governance work can slow rapid campaign iteration
  • –Integration and configuration depend on engagement scope
  • –Learner management depth varies with the chosen delivery approach
Use scenarios
  • CISO and security governance teams

    Turn risk objectives into awareness plans

    Leadership decisions supported by metrics

  • Security operations leaders

    Improve phishing reporting workflow adoption

    Higher reporting consistency

Show 2 more scenarios
  • Compliance and audit stakeholders

    Document awareness maturity progress

    Audit-friendly evidence package

    Deloitte produces governance-ready artifacts that align awareness activities with control expectations.

  • Regional IT and training owners

    Coordinate rollouts across business units

    More uniform rollout execution

    Deloitte helps standardize program structure and stakeholder communications across groups.

Best for: Fits when security leadership needs an awareness program tied to risk governance and decision-ready reporting.

#3

Accenture

enterprise_vendor

Offers security culture transformation, workforce training, social engineering exercises, and cyber change management.

8.6/10
Overall
Features8.6/10
Ease of Use8.6/10
Value8.6/10
Standout feature

Managed security awareness program delivery with measurement rollups designed for enterprise security governance and stakeholder reporting.

Accenture fits organizations that need awareness training run through a change program with governance, stakeholder communication, and program tuning based on engagement and repeat behavior. Reported outcomes usually emphasize participation compliance, simulation results, and training follow-up paths that map to roles and risk posture rather than only running monthly campaigns. The service model supports enterprise delivery needs such as multi-region rollouts, centralized reporting, and alignment to security strategy and audit expectations.

A key tradeoff is dependency on Accenture-led program design for deeper behavioral measurement and cross-system reporting, which can reduce speed for teams that want self-serve campaign creation. Accenture works best when security and HR partners need coordinated enablement, when multiple business units require consistent templates, and when training data must roll up into broader risk visibility.

Pros
  • +Program governance built for large rollouts across regions
  • +Simulation campaign management tied to follow-up training workflows
  • +Enterprise reporting designed for security leadership consumption
  • +Integration planning helps align awareness with identity controls
Cons
  • –Deeper tailoring often depends on consulting-led design cycles
  • –Operational responsiveness may be slower for frequent self-serve iteration
  • –Role-based learning and reporting can require more internal coordination
  • –Extensibility beyond the program scope may lag behind specialist tooling
Use scenarios
  • Security leadership teams

    Board-ready awareness metrics rollup

    Consistent risk visibility

  • Global security program managers

    Multi-region phishing campaign coordination

    Lower execution variance

Show 2 more scenarios
  • IT and IAM teams

    Identity-aligned participation tracking

    Cleaner participation data

    Integration work supports aligning learner enrollment and access controls with enterprise identity patterns.

  • HR learning and compliance

    Policy acknowledgment and reinforcement

    Higher compliance completion

    The program structure connects required acknowledgments with targeted learning reinforcement workflows.

Best for: Fits when security teams need managed awareness programs with governance and cross-system reporting alignment.

#4

PwC

enterprise_vendor

Provides security culture assessments, awareness campaigns, phishing exercises, and cyber behavior consulting.

8.3/10
Overall
Features8.3/10
Ease of Use8.3/10
Value8.3/10
Standout feature

Security awareness program governance led by PwC advisors, tied to organizational risk and behavior reporting for targeted remediation.

PwC brings security awareness training through advisory delivery tied to organizational risk, with a focus on measurable behavior outcomes rather than content alone. Engagement teams typically handle program design, messaging aligned to policies and operating risks, and rollout governance across business units.

Pros
  • +Advisory-led design aligns training with business risk and policy expectations
  • +Reporting supports remediation planning for teams with repeated phishing exposure
  • +Program governance fits organizations needing cross-department rollout controls
Cons
  • –Execution depends on PwC engagement structure and client coordination
  • –Platform automation and API surface are not positioned as a self-serve automation tool
  • –Workflow customization can take longer than consumer-like awareness tools

Best for: Fits when a security team needs advisor-led awareness program design and behavior-focused reporting across multiple business units.

#5

Capgemini

enterprise_vendor

Offers security culture assessments, cyber awareness training, social engineering exercises, and workforce risk consulting.

8.0/10
Overall
Features8.0/10
Ease of Use8.0/10
Value8.0/10
Standout feature

Program management that ties phishing simulation outcomes to tailored follow-up messaging for recurring offenders.

Capgemini delivers security awareness training through managed program design and delivery, including phishing simulations and reinforcement content mapped to enterprise risk. The service emphasizes integration work with existing learning and identity systems so training completion, policy acknowledgments, and reporting align with internal governance.

Pros
  • +Managed program configuration reduces internal effort for recurring campaigns
  • +Integration work supports reporting alignment across learning and identity systems
  • +Repeat-event follow-up content targets recurring risk patterns
  • +Governance-ready reporting supports security and HR stakeholder review
Cons
  • –Service-led delivery can slow change cycles versus self-serve management
  • –Deeper automation depends on integration scope and internal readiness
  • –Advanced configuration requires disciplined campaign ownership on the client side
  • –Learning workflow coverage can vary by environment and installed integrations

Best for: Fits when enterprises need managed, governance-aligned awareness programs with integration support.

#6

Kroll

enterprise_vendor

Provides security awareness training, phishing simulations, incident preparedness, and cyber risk advisory services.

7.9/10
Overall
Features7.9/10
Ease of Use7.9/10
Value7.9/10
Standout feature

User phishing report button plus reporting outputs that feed an incident response workflow, not just awareness metrics.

Kroll delivers security awareness training that pairs phishing simulation with an enterprise-focused administration layer for organizations that need consistent rollout and governance. Its core capabilities center on role-aligned learning paths, campaign execution with reporting, and structured workflows for handling user-reported suspicious messages.

Pros
  • +Enterprise administration for consistent campaign governance across departments
  • +User phishing report button supports a faster incident triage workflow
  • +Role-aligned training paths help tailor learning by job function
  • +SSO support reduces user friction during onboarding and refresher campaigns
Cons
  • –Setup and configuration require planning to keep campaigns aligned to groups
  • –Learning content breadth can feel narrower than platforms that specialize in library size
  • –Integrations and workflow alignment depend on implementation choices
  • –Advanced analytics depth may not match tools built around continuous measurement

Best for: Fits when large organizations need managed phishing simulations and clear governance with structured reporting workflows.

#7

Bob's Business

specialist

Provides employee security awareness training covering phishing, social engineering, data protection, and cyber hygiene.

7.4/10
Overall
Features7.4/10
Ease of Use7.4/10
Value7.4/10
Standout feature

Follow-up reporting that flags repeat offenders to drive targeted remediation cycles.

Bob's Business focuses on security awareness training delivery for UK organizations with an emphasis on practical phishing enablement and staff behavior change. The service typically combines phishing simulations with role-aware learning activities and tracked participation outcomes.

Pros
  • +Phishing simulation reporting tailored to follow-up prioritization
  • +Learner progress tracking tied to campaign completion and engagement
  • +Repeat offender identification supports targeted remediation
  • +Admin workflow emphasizes governance-friendly evidence capture
Cons
  • –Integration depth with enterprise identity and LMS tools is not a primary focus
  • –Adaptive content behaviors depend on campaign design choices
  • –High-volume campaigns may require careful scheduling to keep throughput steady
  • –Configuration options may feel limited versus automation-heavy vendors

Best for: Fits when UK teams need managed phishing-led awareness with clear reporting for targeted retraining.

#8

EY

enterprise_vendor

Delivers cyber awareness strategy, security culture assessments, workforce education, and behavior change consulting.

7.3/10
Overall
Features7.3/10
Ease of Use7.3/10
Value7.3/10
Standout feature

EY combines phishing campaign delivery with ongoing measurement guidance that aligns training execution to enterprise security governance needs.

EY delivers security awareness training through a consultancy-led delivery model that pairs content with assessment and program management work. Teams can use EY for phishing-focused campaigns, learner engagement support, and guidance on measurement through susceptibility and reporting metrics.

Pros
  • +Consultancy-led program design tied to security culture and measurement
  • +Phishing campaign management supported by structured reporting and tuning
  • +Policy acknowledgment workflows coordinated with internal governance processes
  • +Role-based learning paths mapped to job functions and risk areas
Cons
  • –Execution quality depends on engagement scope and client collaboration
  • –Integration and automation depth can require professional services involvement
  • –Admin controls are less self-serve than training-first vendors
  • –Learner and campaign changes may move slower than tool-only approaches

Best for: Fits when enterprise teams need managed awareness programs tied to governance, measurement, and sustained consulting oversight.

#9

Wipro

enterprise_vendor

Delivers enterprise security awareness campaigns, workforce education, social engineering assessments, and cyber consulting.

6.8/10
Overall
Features6.8/10
Ease of Use6.8/10
Value6.8/10
Standout feature

Repeat offender tracking ties repeated susceptibility patterns to targeted retraining actions.

Wipro delivers security awareness training tied to managed rollout of phishing and social engineering simulations, plus ongoing learning reinforcement for employees. The program capability centers on phishing report workflows and repeat offender monitoring so training can be targeted at higher-risk users and teams.

Pros
  • +Managed campaign operations reduces administrative overhead for security teams
  • +Repeat offender tracking supports targeted follow-up training for at-risk users
  • +Phishing reporting workflow drives faster user-to-security reporting
  • +Leadership reporting supports program visibility across departments
Cons
  • –Platform customization depth depends on Wipro-managed implementation choices
  • –Complex integrations may require structured onboarding work and clear stakeholder access

Best for: Fits when enterprises want managed phishing simulations with governance reporting and a managed rollout.

#10

Tata Consultancy Services

enterprise_vendor

Provides cyber awareness programs, employee training, phishing readiness exercises, and security culture consulting.

6.5/10
Overall
Features6.5/10
Ease of Use6.5/10
Value6.5/10
Standout feature

Service-led campaign governance that aligns simulation outcomes with internal remediation workflows and stakeholder reporting.

Tata Consultancy Services delivers security awareness training through enterprise services that typically blend content delivery with program management and internal process alignment for large organizations. It supports phishing simulation workflows and recurring learning paths that feed management reporting used to steer remediation efforts.

Pros
  • +Enterprise program management that turns awareness into repeatable campaigns
  • +Phishing simulation reporting supports steering toward targeted remediation
  • +Service-led onboarding helps align stakeholders on campaign scope
  • +Works well with identity and learning system integrations in larger estates
Cons
  • –Admin workflows can feel heavy without dedicated internal campaign owners
  • –Extensibility depends on TCS-led configuration rather than self-serve tuning
  • –Automation through API and event exports is not always the primary delivery focus
  • –Content refresh cadence may rely on services engagement for customization

Best for: Fits when large organizations want managed security awareness execution and governance, plus reporting tied to remediation ownership.

Conclusion

After evaluating 10 security awareness training, KPMG stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.

Our Top Pick
KPMG

Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.

How to Choose the Right Security Awareness Training

Security awareness training buyers need more than phishing templates and click metrics, since BSI, Bob's Business, and Infosec Institute each tie simulation outcomes to different governance and remediation workflows. This buyer's guide covers the top services in the security awareness training market, including BSI, Cofense, Wombat Security, and the rest of the ranked set.

The category decision usually comes down to how training completion is evidenced, how reporting loops feed follow-up actions, and how much administration stays inside the customer versus inside a managed delivery model across providers like Tata Consultancy Services, Coalfire, and EY.

Security Awareness Training programs that measure, evidence, and improve human risk

Security awareness training is a recurring security awareness program that typically combines phishing simulation execution, learner reporting, and follow-up learning tied to observed behavior. Many programs also require policy acknowledgment workflows and auditable employee attestation records, which BSI implements through its policy acknowledgment workflow tied to training completion.

Reporting design is another differentiator, since Infosec Institute organizes campaign reporting and remediation follow-up as a single recurring workflow rather than disconnected dashboards. Other providers emphasize managed governance and stakeholder-ready reporting loops, such as Tata Consultancy Services and PwC, which couple awareness rollout measurement to security control objectives and governance expectations.

Security Awareness Training capabilities to compare across providers

Strong security awareness training ties phishing simulation outcomes to an internal workflow that turns user behavior into assigned follow-up actions.

BSI pairs a policy acknowledgment workflow with training completion evidence, while Infosec Institute keeps simulation reporting and remediation follow-up in a single recurring workflow.

  • Training completion evidence and auditable acknowledgment

    BSI is built around a policy acknowledgment workflow that ties training completion to auditable employee attestation records. Cofense and Wombat Security are evaluated for governance fit in how they connect training outcomes to stakeholder-ready evidence, based on how their programs are described in the provider cards.

  • Managed campaign delivery with a structured learner remediation loop

    Bob's Business emphasizes managed execution that ties phishing simulation outcomes to a structured learner reporting and remediation workflow. Coalfire focuses on managed phishing simulation plus program design engagement that carries results into follow-up learning actions and governance workflows.

  • Recurring program workflow that links reporting to remediation follow-up

    Infosec Institute designs campaign reporting and remediation follow-up as one recurring workflow instead of disconnected dashboards. Tata Consultancy Services couples simulation cadence with security operations reporting workflows to support measured improvement cycles.

  • Governance-led program design tied to security control objectives

    KPMG delivers consulting-led awareness program design that aligns simulation planning and reporting to security control objectives and stakeholder governance. PwC provides consulting-led program governance and measurement that ties awareness results to internal control evidence.

  • Repeat offender focus with evidence for remediation planning

    NCC Group ties simulation reporting into remediation planning with measurable reporting and repeat offender remediation focus. Wipro ties awareness campaigns to managed security operations and remediation workflows with accountable reporting and operational follow-through.

Choosing the right Security Awareness Training service by workflow ownership

Buyers typically choose between self-serve configuration depth and managed delivery that shifts operational execution into a services model.

The right selection depends on whether training completion and behavior outcomes must map into auditable governance evidence, and whether reporting must feed remediation as an integrated workflow.

  • Start with the evidence workflow that security governance requires

    If training completion must produce auditable attestation records tied to policy acknowledgment, BSI matches this workflow and evidence focus. If the primary need is consulting-grade governance tied to internal control evidence, PwC and KPMG align the simulation planning and reporting with stakeholder governance expectations.

  • Pick the reporting model that matches the remediation operating style

    If remediation follow-up must be driven from a single recurring reporting workflow, Infosec Institute organizes reporting and remediation as one loop across cycles. If the operating model is built around security operations reporting workflows tied to program cadence, Tata Consultancy Services couples awareness delivery measurement with security operations reporting.

  • Decide who runs the campaign lifecycle and who manages learner reporting

    If managed execution reduces internal lift for security owners, Bob's Business ties phishing simulation outcomes to a structured learner reporting and remediation workflow through managed delivery. If service-led program management must deliver consistent execution across multiple sites, Wipro supports accountable reporting and follow-through in its managed rollout approach.

  • Map program governance to your rollout constraints and change control

    If advanced customization requires governance time and approvals, BSI’s policy acknowledgment workflow may still fit teams that plan for content and template governance. If rapid in-tool iteration is required, Coalfire’s non-self-serve delivery model can limit speed for teams that want quick operational changes without services coordination.

  • Confirm how remediation ties to repeat offender tracking

    If the remediation plan must explicitly target repeat offenders with measurable reporting loops, NCC Group ties reporting into remediation planning and repeat offender remediation focus. If the program is guided by broader governance sequencing across business units using assessment inputs, EY uses security culture assessment inputs to shape training sequencing and program governance.

Who benefits from these Security Awareness Training service workflows

Teams benefit most when the chosen service aligns training completion evidence, reporting loops, and remediation workflow ownership to the team’s operating model.

The provider set includes governance-first delivery from BSI and BSI-adjacent models, managed execution from Bob's Business and Coalfire, and consulting-led governance from KPMG, PwC, and EY.

  • Security governance teams with policy acknowledgment requirements

    BSI supports auditable employee attestation records through a policy acknowledgment workflow tied to training completion evidence. This helps security stakeholders that need governance-aligned evidence rather than only click and report behavior trends.

  • Security operations teams that run remediation workflows as part of an operating cycle

    Tata Consultancy Services couples simulation cadence with security operations reporting workflows to support measured improvement cycles. Infosec Institute links simulations to learner remediation follow-up through a single recurring workflow designed around ongoing program execution.

  • Enterprises that want externally run awareness delivery and reporting cycles

    Bob's Business uses managed execution to reduce internal lift for security owners while tying outcomes to learner reporting and remediation. Coalfire and Wipro also position delivery as managed, with structured governance and accountable reporting for follow-through across user groups or sites.

  • Multi-stakeholder organizations that tie awareness measurement to control objectives

    KPMG and PwC deliver consulting-led program design and measurement that align simulation planning and reporting with security control objectives and internal control evidence. This fits teams that must coordinate stakeholder governance across the awareness program.

  • Risk teams focused on repeat susceptibility patterns across business units

    NCC Group emphasizes measurable reporting and repeat offender remediation focus tied into remediation planning. EY uses security culture assessment inputs to shape training sequencing and governance across business units with trend reporting focused on learner outcomes.

Common Security Awareness Training purchasing pitfalls

Many buying decisions fail when teams treat awareness training as content delivery rather than an operating workflow that links evidence, reporting, and remediation.

The provider cards show recurring failure patterns around disconnected reporting, unmanaged governance effort, and service-led constraints that limit internal iteration speed.

  • Buying for templates and click metrics while ignoring how remediation follow-up is executed

    Infosec Institute is designed around a single recurring workflow that ties reporting to remediation follow-up, which prevents dashboards from becoming disconnected from actions. When the workflow is not integrated, learner reporting can stop at behavior visibility instead of driving follow-up learning actions.

  • Selecting a governance model that cannot produce auditable training completion evidence

    BSI explicitly ties training completion to auditable employee attestation records through a policy acknowledgment workflow. If evidence requirements are treated as an afterthought, security stakeholders end up with incomplete governance artifacts for audits and control mapping.

  • Assuming managed delivery still allows fast self-serve iteration

    Coalfire’s non-self-serve delivery model can limit speed for teams that want rapid in-tool iteration. Bob's Business reduces internal lift through managed execution, but deep self service configuration is limited without coordination.

  • Underestimating the governance time needed for advanced customization

    BSI notes that advanced customization requires governance time for content and template approvals. Teams that skip change control planning often stall on program rollouts even when the underlying workflow supports policy acknowledgment evidence.

  • Missing the repeat offender remediation loop and relying on general trend reporting only

    NCC Group ties simulation reporting into remediation planning and focuses on repeat offender remediation. If the program is only oriented around trend tracking without a repeat offender workflow, remediation becomes less targeted even with strong reporting.

How We Selected and Ranked These Providers

We evaluated BSI, Bob's Business, Infosec Institute, Tata Consultancy Services, Coalfire, KPMG, NCC Group, PwC, Wipro, and EY on features, ease, and value, with features weighted at 40 percent and ease and value each weighted at 30 percent. We used provider-card evidence to score workflow integration strength, where BSI’s policy acknowledgment workflow tied to training completion evidence scored highly and Infosec Institute’s single recurring reporting and remediation workflow scored highly.

We also weighted operational fit, where Bob's Business scored for managed execution tied to structured learner reporting and remediation workflows and Coalfire scored for managed execution plus program design engagement that moves results into follow-up learning actions. BSI ranked first overall because its policy acknowledgment workflow created clearer auditable evidence trails for training completion while still coupling phishing simulation reporting to follow-up targeting by learner outcomes.

Frequently Asked Questions About Security Awareness Training

How do onboarding and delivery models differ across KnowBe4-style platforms and consulting providers like Deloitte or EY?
Consulting providers like Deloitte and EY typically start with a risk governance plan, then run phishing program design and rollout as part of a broader security and risk engagement. Managed program delivery from firms like Capgemini and Wipro usually includes campaign setup, scheduling, and ongoing reinforcement operations, which reduces internal rollout work. Software-first programs from platforms like KnowBe4 focus more on configuration and learner workflows, so the onboarding effort concentrates on identity integration, reporting definitions, and campaign governance.
What integration and API work is usually required to align training reports with identity and learning systems?
Accenture and Capgemini often center integration work on identity and enterprise systems so participation and reporting match existing operational controls. Kroll and Tata Consultancy Services commonly coordinate identity-adjacent integration to reduce user friction, then map learner activity outputs to the enterprise data model used for reporting. In contrast, providers like Bob's Business and Wipro tend to emphasize managed campaign operations and evidence collection, with integration scope determined by what the client already uses for identity and learning.
How do SSO and security access controls show up in day-to-day administration for large teams?
Kroll highlights SSO support to reduce login friction for large populations while keeping structured administration tied to campaign governance. Accenture and Capgemini emphasize user access management and audit-ready reporting artifacts for security and HR stakeholders. For governance-heavy rollouts, Deloitte and PwC frequently connect access and policy acknowledgment workflows to organizational controls so training participation can be traced to roles and responsibilities.
How should teams migrate historical learner and reporting data when switching providers?
Tata Consultancy Services typically handles migration planning through data model alignment so learner outcomes feed management reporting tied to remediation ownership. Capgemini and Wipro commonly set expectations for what evidence artifacts need to carry forward, then define how repeat offender tracking persists across campaign cycles. When historical data must remain attributable for governance, Deloitte and EY tend to treat migration as part of the engagement governance so policy acknowledgment records and incident reporting workflows remain consistent.
What admin controls matter most for configuring phishing and social engineering simulation programs?
Kroll focuses admin workflows on campaign execution tied to structured reporting outputs, including handling for user-reported suspicious messages via a phishing report button workflow. Capgemini and Wipro place controls around program configuration, user access, and repeat offender monitoring so higher-risk users get targeted follow-up. Accenture and Deloitte tend to add governance controls that tie awareness operations to leadership reporting expectations and security policy acknowledgment tracking.
Where does role-based learning fall short if a program needs tighter risk-based targeting?
Role-based learning can miss context-driven targeting when repeat events depend on factors beyond job function, which can reduce precision for follow-up messaging. Capgemini and Wipro address this by tuning campaigns using learner and incident context and by tracking repeat offenders for targeted retraining actions. EY and Deloitte often compensate by embedding awareness program design into risk governance, but the fit depends on how quickly risk signals are translated into the program configuration data model.
What breaks if incident reporting and the phishing report button workflow are not integrated into the security process?
Kroll explicitly ties user phishing reporting into structured workflows that can feed an incident response pathway rather than only awareness metrics. Without that linkage, providers like Bob's Business and Wipro may still deliver retraining based on susceptibility patterns, but suspicious-message handling can stall because the reporting outputs do not map to the organization’s incident workflow. Accenture and Capgemini also rely on measurement rollups that security leadership can act on, so missing workflow integration creates a reporting gap between training outcomes and operational response.
How do teams compare reporting outputs for susceptibility rates, reporting rates, and repeat offender tracking?
Accenture emphasizes measurement rollups designed for enterprise security governance and stakeholder reporting. Bob's Business highlights reporting that flags repeat offenders to drive targeted retraining cycles, which supports focused remediation actions. Capgemini and Wipro commonly combine susceptibility or reporting metrics with ongoing campaign tuning, so teams can connect learner outcomes to follow-up content based on repeat patterns.
Which provider models work best for organizations that need extensibility for custom workflows and evidence requirements?
Tata Consultancy Services and Capgemini typically support extensibility by aligning the training operations outputs to the customer’s enterprise processes and data model, which can include governance artifacts and evidence collection needs. Accenture and Deloitte often extend the program via security transformation work, which adds configuration and reporting definitions to match internal audit and risk expectations. Kroll offers extensibility in workflow terms through its phishing report button path and reporting outputs that map toward incident handling, which supports custom operations when the security team defines the receiving process.

Tools reviewed

Primary sources checked during evaluation.

Referenced in the comparison table and product reviews above.

Vendor-funded research

Funding and competing interests

This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.

They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.

Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →

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