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AI In IndustryTop 10 Best IT Automation Services of 2026
Ranked roundup of top it automation services for technical buyers, with criteria and tradeoffs across Accenture, IBM, Deloitte, NTT DATA.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
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Framework: Features 40% · Ease 30% · Value 30%
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NTT DATA is the best fit for large enterprises that need governed IT automation tied to existing operations tooling, whereas Ensono works better when you want runbook automation delivered for hybrid IT with the integration and governance baked in.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
NTT DATA
Program delivery that ties operational triggers to governed remediation workflows with audit-ready execution controls.
Best for: Fits when large enterprises need governed automation linked to existing operations tooling.
Kyndryl
Editor pickManaged runbook automation delivery tied to operational change control and enterprise integrations, rather than stand-alone orchestration.
Best for: Fits when enterprises need managed IT automation tied into existing monitoring and ITSM governance.
Tata Consultancy Services
Editor pickProgram delivery that couples orchestration integration with operational governance for production runbooks.
Best for: Fits when enterprises need orchestrated automation across multiple operations tools and environments.
Comparison Table
NTT DATA
enterprise_vendorNTT DATA delivers IT automation for cloud migration, infrastructure management, service operations, and business workflows.
Program delivery that ties operational triggers to governed remediation workflows with audit-ready execution controls.
NTT DATA typically implements workflow orchestration that turns operational signals into runbook execution paths, rather than only generating one-off scripts. Delivery commonly includes API orchestration between incident tooling, scheduling or job runners, and remote execution or agent-based actions. Governance is addressed through approval gates, audit log trails, and access controls used to restrict who can trigger changes and remediation steps.
A practical tradeoff is slower onboarding for teams that only need a small library of automations because NTT DATA usually starts with integration and operating model alignment. One strong usage situation is automating incident remediation workflows where alert correlation drives a controlled sequence, with idempotent actions and rollback plans validated during implementation.
- +End-to-end orchestration wiring across ops tools, schedulers, and execution
- +Automation governance with approval gates and audit trails for controlled remediation
- +Integration-first approach for enterprise event and workflow triggers
- +Idempotent and rollback-aware automation patterns in delivery engagements
- –Implementation cycles are slower than tool-first teams expect
- –Automation coverage depends on integration work with existing platforms
- –Smaller teams may need contractor support to reach production maturity
- –Extensibility requires alignment with delivery standards and templates
IT operations and incident teams
Automate controlled remediation from alerts
Faster incident resolution with traceability
Platform engineering teams
Standardize job execution across environments
Consistent deployments across hybrid stacks
Show 2 more scenarios
Enterprise change management teams
Add approvals to high-impact automations
Reduced change risk and rework
Governance patterns enforce role-based approvals and recorded decision trails for automated changes.
Security and compliance stakeholders
Automate compliance checks and remediation tasks
Audit-ready evidence from automation runs
Policy-aligned automation sequences validate and remediate while logging actions for audit review.
Best for: Fits when large enterprises need governed automation linked to existing operations tooling.
Kyndryl
enterprise_vendorKyndryl provides managed IT operations with automation for infrastructure, cloud, networks, and service processes.
Managed runbook automation delivery tied to operational change control and enterprise integrations, rather than stand-alone orchestration.
Kyndryl fits organizations that already run multi-vendor platforms and need automation tied into daily operations. Engagements commonly include automation design, integration work, and production run support for orchestrated tasks across environments. The governance focus shows up in how automations are wrapped with approval gates, runbooks, and operational controls rather than stand-alone scripts.
A tradeoff is that time-to-value depends on integration scope and environment readiness. Teams with clear source systems for alerts and ticketing typically see faster automation of incident remediation. Teams with fragmented event sources or inconsistent tagging often need extra effort before reliable alert correlation and automated actions can be dependable.
- +Hybrid automation delivery that aligns orchestration with operational run control
- +Deep integration work across enterprise monitoring and ITSM workflows
- +Governance-oriented approach with change controls around automated actions
- +Production support model for long-running orchestrations and remediation
- –Automation outcomes hinge on upstream data quality and event normalization
- –Most advanced workflows require joint build time with integration teams
- –Admin experience can feel heavy when teams lack standardized operating models
- –Portability across automation engines may be limited by integration depth
IT operations teams
Automate incident remediation across hybrid apps
Faster restore with fewer manual handoffs
Platform engineering teams
Orchestrate scheduled maintenance jobs safely
Reduced change risk
Show 2 more scenarios
Service management leaders
Connect automation to ticket workflows
Better incident lifecycle visibility
Automation updates align with ITSM processes to keep remediation steps auditable and traceable.
Compliance and risk teams
Standardize approvals and action logging
More consistent control evidence
Governed automation adds audit trails around who triggered actions and what executed.
Best for: Fits when enterprises need managed IT automation tied into existing monitoring and ITSM governance.
Tata Consultancy Services
enterprise_vendorTata Consultancy Services implements automation for hybrid infrastructure, cloud operations, service management, and support.
Program delivery that couples orchestration integration with operational governance for production runbooks.
Tata Consultancy Services is well-suited to IT automation work that spans data flows across operations tooling, because delivery teams commonly integrate automation triggers with monitoring, incident handling, and change workflows. Automation programs frequently include API integration for orchestration, remote execution patterns for remediation steps, and controlled rollout practices for production-safe job runs. Governance is a practical focus in program execution, with work products aligned to operational controls such as approvals, traceability, and handoff readiness.
A tradeoff appears in typical engagements where automation depends on program-wide enablement and build-out of runbooks, because outcomes improve with time spent on integration mapping and operational design. TCS fits situations where an existing enterprise stack needs coordinated automation across multiple tools and environments, not just isolated script execution.
- +Deep integration delivery across enterprise operations tooling
- +API-oriented orchestration patterns for workflow execution
- +Operational governance artifacts support controlled rollout
- +Hybrid automation implementation experience
- –Automation outcomes depend on upfront integration design work
- –Runbook coverage varies by scope and client operating model
- –Program-based delivery can slow purely tactical changes
- –Less suited for teams needing turnkey self-service automation
IT operations engineering teams
Automate incident remediation workflows
Faster recovery with traceability
Enterprise platform teams
Integrate automation into existing stacks
Consistent automation across tools
Show 2 more scenarios
Change management teams
Gate automated changes with approvals
Lower change risk
Implement controlled execution paths aligned to approvals and audit trails.
Hybrid cloud operators
Coordinate hybrid patch and config automation
More consistent operations
Use coordinated execution patterns across on-prem and cloud targets.
Best for: Fits when enterprises need orchestrated automation across multiple operations tools and environments.
Deloitte
enterprise_vendorDeloitte advises enterprises on IT automation, operating-model change, cloud operations, and service management integration.
Governance-led automation delivery that ties runbook execution steps to audit trails and approval gates.
Deloitte operates as an IT automation service provider with delivery capacity rooted in enterprise systems integration and governance-heavy operating models. Its automation work typically centers on workflow orchestration, API-mediated integrations, and controlled change execution across hybrid environments.
- +Enterprise integration depth for automating across heterogeneous IT estates
- +Automation delivery paired with governance artifacts like audit trails and approvals
- +Extensibility through partner-grade API orchestration in multi-system workflows
- +Operational focus on incident remediation runbooks and structured execution
- –Build scope can be heavy when only lightweight self-service automation is needed
- –Automation time-to-live depends on stakeholder alignment on controls and workflows
- –Direct tool coverage varies by ecosystem, with some workflows relying on partners
- –Requires disciplined operating model adoption to keep automation safe at scale
Best for: Fits when enterprise teams need governed automation delivery across hybrid systems and audit requirements.
Cognizant
enterprise_vendorCognizant provides IT operations automation for cloud infrastructure, service management, monitoring, and remediation.
Operational runbook execution design tied to enterprise control requirements across hybrid application estates.
Cognizant delivers IT automation work through consulting-led delivery for process automation, cloud operations automation, and platform integration. Its automation engagements typically center on orchestrating enterprise systems via APIs and workflow tooling, then wrapping runbook execution with governance and operational controls.
- +API-led orchestration patterns for multi-system workflows
- +Strong enterprise integration experience for hybrid estates
- +Governance-focused delivery for controlled rollout and auditability
- +Runbook execution integrated into operational processes
- –Automation outcomes depend heavily on engagement scoping and handoffs
- –Limited self-serve automation tooling for product-style DIY workflows
- –Change-heavy environments can extend automation validation cycles
- –RBAC and audit log depth vary by chosen automation stack
Best for: Fits when enterprises need integration-heavy automation delivered with governance and operational alignment.
Accenture
enterprise_vendorAccenture provides IT automation consulting for cloud operations, infrastructure, service management, and enterprise workflows.
Enterprise automation delivery that ties orchestration, governance, and operational change into one managed program structure.
Accenture works best for organizations that need runbook automation and workflow orchestration backed by deep enterprise systems integration. Delivery is geared toward hybrid IT automation programs that connect service management, cloud operations, and enterprise ITSM data sources into controlled automation lifecycles.
- +Strong capability to integrate automation with enterprise ITSM workflows
- +Governed delivery approach supports controlled change and operational audit trails
- +Engineered automation orchestration across hybrid cloud environments
- +Skilled delivery teams can implement complex automation runbooks at scale
- –Automation outcomes depend heavily on program delivery scope and design
- –RBAC and audit tooling require explicit governance work in each rollout
- –Longer implementation cycles for organizations without existing process baselines
- –Less direct emphasis on lightweight, productized agent automation at self-service speed
Best for: Fits when large enterprises need governed automation programs tied to ITSM and hybrid operations.
HCLTech
enterprise_vendorHCLTech delivers infrastructure automation, cloud operations, workplace automation, and managed IT service transformation.
Runbook automation delivery that ties operational events to orchestrated remediation with traceable execution workflows.
HCLTech delivers IT automation work with enterprise systems integration depth, combining service delivery with automation engineering for operations and governance-heavy environments. Its automation portfolio centers on orchestration of enterprise workflows and remote execution patterns used to standardize runbooks across hybrid estates.
- +Strong enterprise integration with ITSM and monitoring environments
- +Automation projects tend to include governance-ready rollout and operational handoff
- +API-led workflow orchestration supports event-driven remediation flows
- +Execution patterns favor controlled, repeatable runbook behavior
- –Automation outcomes depend heavily on systems integration scope and access
- –Runbook development effort increases when aligning to multiple operational tools
- –Extensibility through public APIs can feel delivery-specific rather than product-first
- –Self-service automation depth is limited compared with specialist automation vendors
Best for: Fits when large enterprises need integrated runbook automation across ITSM, monitoring, and hybrid infrastructure.
Wipro
enterprise_vendorWipro provides IT automation consulting and managed services for infrastructure, cloud, service desks, and operations.
Program delivery approach that ties orchestration changes to controlled operational execution and run traceability across incidents and changes.
Wipro is an IT automation services provider geared toward enterprise delivery, with automation programs that connect operational workflows to managed execution teams. Its strengths cluster around integration-heavy automation, where orchestration requirements span IT service management, monitoring signals, and change and incident workflows.
- +Enterprise integration focus across ITSM workflows, monitoring outputs, and change controls
- +Delivery teams that can operationalize automations into sustained run production
- +Governance-oriented rollout patterns that fit regulated and audit-conscious environments
- +Automation execution support that works across hybrid estates and multiple toolchains
- –Heavier implementation effort than product-first automation tooling for small scopes
- –API-first extensibility and sandboxing are not the primary packaged experience
- –Complex orchestration requires clear ownership for dependency mapping and run outcomes
- –Turnaround can depend on program intake maturity and existing process standardization
Best for: Fits when enterprises need governance-heavy automation integrated with ITSM and monitoring workflows across hybrid environments.
Capgemini
enterprise_vendorCapgemini implements automation for infrastructure operations, cloud platforms, application services, and IT workflows.
Runbook automation delivery that centers on operational governance and change-controlled execution across enterprise toolchains.
Capgemini delivers IT automation services through enterprise program delivery, tying workflow automation and infrastructure automation into larger operational change initiatives. Delivery teams typically package automation around integration work across IT service management and monitoring environments, then connect runbooks to operational triggers and remediation playbooks.
- +Strong enterprise integration patterns across operational tooling and automation triggers
- +Automation delivery aligns with change management and operating model requirements
- +APIs and custom connectors support runbook orchestration across heterogeneous stacks
- +Audit trails and access control are built into delivery governance workflows
- –Service delivery approach can slow iteration versus product-first automation teams
- –Deep automation coverage depends on integration scope and toolchain alignment
- –Runbook maintainability requires ongoing governance and versioning discipline
- –Agent execution and remote run coverage can vary by environment constraints
Best for: Fits when enterprises need automation programs integrated with IT operations, governance, and multi-tool workflows.
Ensono
specialistEnsono manages and automates hybrid IT operations across cloud, infrastructure, applications, and service processes.
Runbook-centric delivery that pairs operational workflow orchestration with controlled change and audit-friendly execution patterns.
Ensono works best for enterprises that already have operational tooling in place and need automation to connect it into repeatable workflows. It emphasizes orchestration of operational activities and the integration effort required to make those workflows usable in day-to-day incident and change cycles. Ensono’s differentiator is execution discipline, meaning automation is delivered as operational runbooks with governance hooks rather than as standalone scripts.
- +Strong hybrid runbook execution patterns across multiple operational toolchains
- +Automation delivery with clear operational accountability and handoff discipline
- +Extensibility via integration work across monitoring, cloud, and service management
- +Governance-friendly workflow design for approvals and controlled changes
- –Automation outcomes depend on engaged implementation planning and sequencing
- –Agentless and endpoint automation breadth can require platform-specific integrations
- –API automation surface varies by target system and may need custom connector work
- –Workflow authoring flexibility is influenced by Ensono-delivered templates
Best for: Fits when enterprises need runbook automation delivery plus integration and governance.
Conclusion
After evaluating 10 it automation, NTT DATA stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right It Automation
IT automation buyers often need more than ad hoc scripting because production runbooks must connect operational triggers to governed execution with audit trails. This guide evaluates Accenture, IBM, Deloitte, and NTT DATA alongside other major delivery providers such as Kyndryl and Cognizant to show how IT automation gets industrialized across enterprise tooling. The buyer-side focus stays on integration depth, automation and API surface, and admin governance controls that affect real remediation throughput.
Each provider card highlights a distinct delivery model, from NTT DATA’s governed remediation workflows to Kyndryl’s managed runbook automation tied to change control. Deloitte’s governance-led execution artifacts are contrasted with Tata Consultancy Services’ API-oriented orchestration patterns and Cognizant’s hybrid control requirements across multi-system estates.
IT Automation services that turn runbooks into governed, API-driven execution across enterprise operations
IT automation services in this guide map operational events into workflow orchestration and then execute remediation steps under controlled governance, including audit trails and approval gates. NTT DATA is highlighted for tying operational triggers to governed remediation workflows with audit-ready execution controls, which matters when incident remediation must be traceable end to end. Deloitte is highlighted for governance-led delivery that links runbook execution steps to audit trails and approval gates, which affects how teams scale change-controlled automation across hybrid systems.
These services also differ in how the automation gets operationalized, including whether orchestration patterns are delivered as API-oriented workflow execution or as managed runbook automation aligned to ITSM governance. Tata Consultancy Services couples orchestration integration with operational governance for production runbooks and emphasizes API-oriented execution patterns, while Kyndryl frames runbook automation as managed delivery tied to enterprise change control and enterprise integrations.
IT Automation service capabilities that affect governed execution
IT automation services should connect operational triggers to workflow execution under governance so remediation stays traceable from the first alert through completion and handoff. NTT DATA emphasizes governed remediation workflows that use audit-ready execution controls, which matters when incident remediation must remain defensible end to end.
Integration depth determines whether those workflows can actually touch production systems, not just describe steps. Kyndryl and Cognizant both frame automation delivery around enterprise integrations, while Tata Consultancy Services leans into API-oriented orchestration patterns for workflow execution.
Governed remediation execution with audit artifacts
NTT DATA ties operational triggers to governed remediation workflows with audit-ready execution controls. Deloitte and Accenture both focus governance-led delivery that couples runbook steps to audit trails and approval gates.
API orchestration patterns for multi-system workflow execution
Tata Consultancy Services emphasizes API-oriented orchestration patterns for workflow execution across operations tooling and environments. Cognizant also uses API-led orchestration patterns for multi-system workflows tied to enterprise control requirements.
Managed runbook automation delivered with enterprise change control
Kyndryl delivers managed runbook automation tied to operational change control and enterprise integrations rather than stand-alone orchestration. HCLTech and Ensono both center runbook execution workflows that include governance-ready rollout and operational handoff discipline.
Integration delivery across ITSM, monitoring, and hybrid toolchains
IBM is included here based on its enterprise governance and hybrid operations fit across governed automation programs, especially where ITSM and operational tooling must coordinate. NTT DATA, HCLTech, and Kyndryl each describe automation outcomes as dependent on integration scope across existing ops tools, schedulers, and execution environments.
Admin governance controls and role discipline across rollouts
Accenture calls out that RBAC and audit tooling require explicit governance work in each rollout. Wipro and Capgemini both position delivery around operational accountability, and their implementation approach often increases effort when aligning multiple operational tools.
A decision framework for picking an IT Automation delivery model
The first decision is whether automation should be delivered as governed remediation workflows tied to existing operational triggers or as more product-style orchestration patterns that require deeper upfront design. NTT DATA and Deloitte optimize for controlled execution and audit traceability, while Tata Consultancy Services and Cognizant emphasize API-led orchestration patterns for workflow execution across systems.
The second decision is whether the automation program depends on joint build time with integration teams or relies more on packaged self-serve tooling. Kyndryl and Cognizant state that advanced workflows can hinge on integration scoping and event normalization, while Accenture and Deloitte flag that time-to-live depends on stakeholder alignment on controls and workflows.
Choose the governance shape that matches remediation accountability
If remediation must show an end-to-end chain from operational trigger to executed steps with audit artifacts, NTT DATA and Deloitte align with governed execution and approval gates. If the organization already runs ITSM change control tightly, Kyndryl aligns automation delivery with enterprise run control and governance artifacts.
Pick the orchestration interface model for how workflows will run
If workflow execution needs API-oriented orchestration patterns for multi-system jobs, Tata Consultancy Services and Cognizant align with API-led orchestration for production runbooks. If orchestration must be wired across ops tools, schedulers, and governed remediation controls, NTT DATA focuses on orchestration wiring across execution plumbing.
Estimate integration and event normalization work before committing scope
If upstream data quality and event normalization drive automation outcomes, Kyndryl signals that results hinge on upstream event readiness. If the automation scope spans multiple operational tools and environments, Tata Consultancy Services and HCLTech both describe runbook coverage and outcomes as dependent on integration design and systems access.
Match delivery effort to internal operating model maturity
If the internal team can handle heavy design work for integration and controls, Deloitte and Accenture support governance-led delivery paired with enterprise integration depth. If internal teams expect lightweight self-service automation, Deloitte notes build scope can feel heavy when only lightweight self-service is required.
Validate how RBAC and audit trails get operationalized during rollout
If RBAC discipline and audit tooling must be implemented for each rollout, Accenture explicitly flags that RBAC and audit tooling require explicit governance work in each rollout. If the organization expects clearer operational accountability and handoff discipline, Ensono and Wipro emphasize runbook-centric delivery with change-controlled execution patterns.
Who should buy IT Automation services from this shortlist
These services fit organizations where automation must run inside production governance and where execution traceability matters for incident remediation and change control. The selection below maps each provider to the operating constraints described in the provider cards.
Each segment reflects a different risk profile, either governance risk, integration risk, or delivery effort risk across hybrid estates.
Enterprise IT operations teams running governed remediation with audit requirements
NTT DATA and Deloitte align with governed remediation workflows that produce audit-ready execution controls, audit trails, and approval gates for controlled remediation.
Platforms and engineering teams standardizing workflow execution through APIs
Tata Consultancy Services and Cognizant emphasize API-oriented orchestration patterns for workflow execution and multi-system job design under enterprise control requirements.
Organizations that need automation tied to enterprise monitoring and ITSM change control
Kyndryl positions managed runbook automation tied to operational change control with deep integration work across enterprise monitoring and ITSM workflows.
Hybrid estates that require integration across multiple operational toolchains
HCLTech and Wipro describe runbook automation delivery that depends on systems integration scope across ITSM, monitoring, and hybrid infrastructure with governance-ready rollout and handoff discipline.
Enterprises that expect governance-led program delivery with explicit rollout governance work
Accenture links orchestration, governance, and operational change into managed programs and calls out that RBAC and audit tooling require explicit governance work in each rollout.
Common pitfalls when buying IT Automation services
Mistakes usually happen when stakeholders assume automation delivery is mostly orchestration logic rather than integration work and governance enablement. Multiple providers highlight dependencies on integration design work, event readiness, and stakeholder alignment on controls.
The pitfalls below translate those recurring constraints into concrete buying actions.
Treating automation scope as “runbook logic” instead of integration and event readiness work
Kyndryl ties automation outcomes to upstream data quality and event normalization, so poor event normalization will cap results. HCLTech and Tata Consultancy Services similarly note that runbook outcomes depend on integration design work and systems access.
Underestimating governance rollout work such as RBAC and audit trail implementation
Accenture explicitly flags that RBAC and audit tooling require explicit governance work in each rollout. Ensono and Wipro describe operational handoff discipline that can increase build effort when governance is not already standardized.
Expecting fast iteration without stakeholder alignment on controls and workflow ownership
Deloitte warns that automation time-to-live depends on stakeholder alignment on controls and workflows, which can slow delivery when ownership is unclear. NTT DATA also notes that implementation cycles can be slower than tool-first teams expect due to governed remediation wiring.
Choosing governance-heavy delivery when lightweight self-service automation is the actual goal
Deloitte cautions that build scope can be heavy when only lightweight self-service automation is needed. Capgemini and Wipro also signal slower iteration than product-first automation when the toolchain integration alignment expands.
Assuming all automation programs include the same extensibility and sandbox experience for developers
Wipro indicates API-first extensibility and sandboxing are not the primary packaged experience, which can conflict with teams expecting immediate developer-style experimentation. Ensono ties agentless and endpoint automation breadth to platform-specific integrations, which can further constrain experimentation.
How We Selected and Ranked These Providers
We evaluated Accenture, IBM, Deloitte, and NTT DATA alongside Kyndryl and Cognizant by scoring feature fit at 40% and weighing ease and value at 30% each. Feature fit prioritized governed remediation execution wiring, including NTT DATA’s tie between operational triggers and audit-ready execution controls and Deloitte’s governance-led delivery with audit trails and approval gates.
Ease scoring emphasized delivery practicality as described in the provider cards, including NTT DATA’s slower cycles compared with tool-first expectations and Kyndryl’s joint build time when integration teams must participate. Value scoring accounted for how well each delivery model aligns with existing enterprise tooling, including Kyndryl’s managed runbook automation tied to ITSM and change control and Tata Consultancy Services’ API-oriented orchestration patterns for workflow execution.
Frequently Asked Questions About It Automation
How do NTT DATA and Accenture handle event-driven triggers into runbook execution paths?
Which providers are most focused on API orchestration across ITSM, incident tooling, and monitoring?
When should teams use approval gates in automation, and how do Deloitte and Capgemini implement that control?
What breaks if alert correlation is unreliable for Kyndryl and HCLTech incident remediation workflows?
How does Ensono’s runbook-centric delivery differ from Tata Consultancy Services’ program-wide runbook enablement?
Which provider is a better fit for hybrid infrastructure automation that requires traceable execution across ITSM and monitoring?
What technical onboarding dependency exists in NTT DATA and Wipro delivery models that can affect time-to-value?
How do Accenture and NTT DATA approach rollback and idempotent operations during remediation?
Which provider typically offers stronger extensibility for fitting enterprise toolchains and deployment standards through APIs and custom integrations?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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