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Market ResearchTop 10 Best Engagement Survey Services of 2026
Ranking of 10 engagement survey services with criteria and tradeoffs, covering Gallup, Qualtrics, Deloitte Human Capital, Aon, and Korn Ferry.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Aon is the best fit when engagement programs need advisory-led governance, driver analysis, and repeatable execution, whereas Effectory is the stronger choice for recurring engagement and lifecycle surveys when you want disciplined governance and reporting without overcomplicating delivery.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Aon
Structured driver analysis workflow that converts results into key driver priorities for leader action planning.
Built for fits when engagement programs need advisory-led governance, driver analysis, and repeatable execution..
Korn Ferry
Editor pickConsultative engagement program delivery pairs driver analysis outputs with leadership-ready action planning formats.
Built for fits when large organizations need survey-to-action linkage and consistent interpretation across annual and pulse cycles..
Gallup
Editor pickEngagement index analytics and driver analysis designed for sustained listening strategy programs.
Built for fits when global HR teams need consistent engagement measurement and driver-driven action cycles..
Related reading
Comparison Table
Aon
enterprise_vendorProfessional services firm providing employee engagement survey consulting and analytics.
Structured driver analysis workflow that converts results into key driver priorities for leader action planning.
Aon’s core capability is managing engagement survey programs end-to-end, from instrument design and sampling guidance through fielding and reporting to action planning support. Automation covers invitation and reminder cycles, response tracking, and reporting refresh for consistent leadership reporting. Driver-focused analysis and benchmark context are used to translate results into key driver priorities for managers and HR teams. This fit is most visible when surveys must be repeated across years with comparable constructs and consistent governance.
A tradeoff is that Aon’s engagement offering is tightly coupled to Aon’s services motion, so organizations that only want self-serve survey building may face heavier process overhead. Aon works well when confidentiality protocol requirements, stakeholder alignment, and multi-level action planning are central to the listening strategy.
- +Driver analysis workflow ties survey results to actionable priorities
- +Automated invitation and reminder cadence supports consistent response tracking
- +Executive dashboards consolidate results across business units
- +Confidentiality protocol guidance supports governance for sensitive feedback
- –Program setup relies on Aon involvement more than self-serve tooling
- –Customization depth can slow iterations during late-stage questionnaire changes
- –Dashboard outputs may require Aon support for deeper slicing needs
- –Integration effort varies when external HR data feeds are required
HR analytics teams
Annual engagement survey with driver analysis
Higher confidence in action plans
People managers
Unit pulse survey follow-ups
Clear areas for improvement
Show 2 more scenarios
Global HR operations
Multi-country survey governance
Reduced governance risk
Confidentiality protocol and template controls help maintain consistent listening standards across regions.
Executive leadership
Portfolio reporting for engagement outcomes
Faster executive decision cycles
Consolidated reporting rolls up participation and engagement index views for steering decisions.
Best for: Fits when engagement programs need advisory-led governance, driver analysis, and repeatable execution.
More related reading
Korn Ferry
enterprise_vendorManagement consulting firm delivering employee engagement survey and organizational culture services.
Consultative engagement program delivery pairs driver analysis outputs with leadership-ready action planning formats.
Korn Ferry’s engagement offering is built around survey-to-decision linkage, with structured driver analysis used to translate employee feedback into prioritized themes and action focus areas. Reporting is oriented around leadership consumption, with dashboards and heat-map style views that help segment results by business unit and other organizational groupings. The engagement survey workflow includes questionnaire tailoring and implementation guidance that reduces ambiguity in how items map to engagement drivers.
A key tradeoff is that the engagement program approach is less suited for teams that want fully self-serve, low-touch survey configuration without consultative input. Korn Ferry fits best for organizations running a multi-audience listening strategy where leadership needs consistent interpretation across cycles, such as coordinating an annual engagement survey and quarterly pulse checks within the same framework.
- +Driver analysis workflow ties survey themes to action priorities
- +Leadership reporting format supports segmentation and executive review
- +Structured questionnaire tailoring improves alignment to engagement goals
- +Advisory guidance reduces interpretation drift across cycles
- –Less suitable for fully self-serve survey setup
- –Cycle governance is easier with dedicated program ownership
- –Automation depth depends more on engagement design choices
- –Some advanced customization needs consultative effort
HR and people analytics teams
Annual engagement survey and driver analysis
Action focus areas agreed
Executive leadership teams
Multi-region engagement reporting
Consistent leadership narrative
Show 2 more scenarios
Change management leaders
Pulse follow-ups to annual results
Intervention impact tracked
Uses follow-on listening cycles to monitor progress on key drivers over time.
Operations HR leaders
Listening cadence across business units
Cross-unit insights maintained
Coordinates questionnaires and interpretation across teams to keep reporting comparable.
Best for: Fits when large organizations need survey-to-action linkage and consistent interpretation across annual and pulse cycles.
Gallup
enterprise_vendorManagement consulting firm offering the Q12 employee engagement survey and analytics service.
Engagement index analytics and driver analysis designed for sustained listening strategy programs.
Gallup is a strong fit when engagement programs need consistent measurement across business units because its question assets and analytic framing reduce variance in how results are interpreted. Driver analysis and engagement index reporting support segmentation by manager and function, which helps convert survey outcomes into measurable priorities. Dashboard reporting is geared toward recurring listening strategy work, including year-over-year comparisons and trend views.
A tradeoff appears in the implementation expectations. Gallup delivers best results when teams set clear confidentiality protocol expectations, define who can view which levels of data, and align action planning owners before invitations go out. Gallup fits situations where HR and internal analytics teams run frequent pulse surveys alongside a periodic annual engagement survey cycle.
- +Engagement index reporting tied to consistent Gallup analytics
- +Driver analysis views support targeted action planning by segment
- +Governance supports controlled access for multi-entity rollouts
- +Trend reporting supports recurring annual and pulse cycles
- –Survey administration benefits from dedicated HR program ownership
- –Less suited for teams wanting fully custom question frameworks
Global HR programs
Run annual engagement plus pulses
More consistent year-over-year decisions
People analytics teams
Translate survey data into drivers
Higher conversion to actions
Show 1 more scenario
Department HR leaders
Manage confidentiality thresholds
Safer disclosure and reporting
Apply confidentiality protocol expectations when publishing results by small groups.
Best for: Fits when global HR teams need consistent engagement measurement and driver-driven action cycles.
Mercer
enterprise_vendorConsultancy offering comprehensive employee engagement survey administration and analysis services.
Confidentiality-first survey administration with anonymity thresholds and controlled result visibility by audience.
Mercer’s engagement survey offering is positioned around structured workplace listening that supports both annual engagement survey programs and recurring pulse cycles. The service includes questionnaire construction and benchmarking-style reporting geared toward driver analysis and translating results into action planning workflows.
Mercer also emphasizes governance for confidentiality handling, including anonymity thresholds and survey administration controls. Integration depth shows up most clearly through managed survey operations, exportable results, and configurable reporting views for HR analytics stakeholders.
- +Managed program setup for annual and pulse engagement cycles
- +Driver analysis workflow that ties items to engagement index themes
- +Confidentiality handling supports anonymity threshold rules
- +Reporting configurations for heat-map style segmentation views
- –Automation and API surface are less prominent than survey-only platforms
- –Question bank and item validation depth can require facilitation
- –Complex org reporting needs stronger admin involvement
- –Action planning outputs depend on HR adoption of suggested workflows
Best for: Fits when HR teams need managed engagement programs with governance over confidentiality and segmentation.
Kantar
enterprise_vendorMarket research and consulting firm offering employee engagement survey services.
Kantar’s driver analysis and engagement index reporting is designed to support structured action planning from survey data.
Kantar supports employee engagement surveys and related pulse and annual listening programs across global organizations. It provides survey build tooling with analytics outputs tied to driver analysis and engagement index style reporting.
Delivery work typically centers on consistent question sets, confidentiality and anonymity controls, and governance for invitation and reminder cadence. Kantar also fits teams that need integration depth for benchmark datasets and reporting workflows rather than just survey delivery.
- +Strong driver analysis workflow for linking survey items to engagement outcomes
- +Governance features for confidentiality protocol and response access controls
- +Question bank management supports consistent lifecycle survey execution
- +Analytics reporting supports participation tracking and dashboard reporting
- –Admin workflows require stronger governance discipline than self-serve builders
- –Integration projects can take longer when reporting needs custom extracts
- –Customization beyond standard survey patterns can slow iteration cycles
- –Learning curve increases when enabling advanced anonymity thresholds
Best for: Fits when enterprise teams need governance-heavy engagement surveys with driver analysis and benchmark-linked reporting.
Ipsos
enterprise_vendorMarket research company providing employee engagement survey design and administration services.
Benchmark-informed interpretation paired with consulting delivery for consistent driver analysis across repeated engagement cycles.
Ipsos fits organizations that need engagement survey execution with research-grade methodology and benchmarking support across comparable groups.
Capabilities cover questionnaire design, fielding operations, and analysis aimed at connecting engagement results to driver patterns and action planning inputs.
The service delivery model emphasizes research program governance rather than pure self-serve configuration, which can slow lightweight experimentation.
- +Research methodology rigor for engagement driver analysis and interpretation
- +Benchmark-oriented reporting that helps normalize results across comparable groups
- +Structured questionnaire and fielding workflows built for research programs
- +Consulting delivery supports survey design decisions and prioritization
- –Not optimized for highly self-serve pulse survey experimentation
- –Integration depth depends more on engagement setup than productized automation
- –Dashboard reporting depth may lag purpose-built employee listening vendors
- –Requires disciplined coordination with Ipsos to keep timelines predictable
Best for: Fits when mid-market to enterprise teams want consulting-led engagement surveys with benchmarking and research-grade analysis.
Effectory
specialistEuropean employee feedback specialist providing engagement survey services and consulting.
Operational governance for survey lifecycle management, including controlled rollout workflows and repeatable invitation and reminder execution.
Effectory is an engagement survey provider that focuses on structured listening workflows across annual and lifecycle pulse use cases. It emphasizes governance for survey operations through configuration controls, role-based access, and reporting artifacts that support action planning.
Survey execution is built around invitation and reminder orchestration, with dashboards designed for ongoing monitoring rather than a single annual readout. Compared with survey tools that feel mainly generalist, Effectory’s differentiator is its operational model for running repeated surveys with consistent process discipline.
- +Repeatable survey operations with consistent invitation and reminder orchestration
- +Admin governance features support controlled survey lifecycle management
- +Driver analysis reporting supports structured interpretation of engagement drivers
- +Dashboard reporting supports monitoring trends across recurring survey cycles
- –Automation depth can require careful configuration for complex organizational models
- –Integration workflows can feel heavier than simpler survey tools
- –Advanced customization may be constrained by the platform’s designed question tooling
- –Less suited to teams wanting lightweight ad hoc surveys without process controls
Best for: Fits when HR teams run recurring engagement and lifecycle surveys with governance and reporting discipline.
Escalent
enterprise_vendorResearch and advisory firm delivering employee engagement survey services for large organizations.
Managed insight delivery that links engagement drivers to prioritized action themes for leadership and managers.
Escalent is an engagement survey and listening service used for employee experience measurement and driver analysis. Its differentiator is combining survey delivery with professionally guided insight work that ties results to workplace actions.
Escalent supports lifecycle and annual engagement programs, including consistent items for tracking change over time. Reporting focuses on engagement drivers, segmentation, and follow-up recommendations for leadership and managers.
- +Insight workflow connects survey signals to actionable driver analysis
- +Strong program support for annual and lifecycle listening cadences
- +Segmentation reporting for teams, locations, and manager groups
- +Question and item governance designed for repeatable measurement
- –Less self-serve for teams seeking fully DIY survey operations
- –More engagement than standard tools when tailoring reporting views
- –Advanced analytics depend on the vendor’s insight process
- –API and automation coverage is not the primary buying reason
Best for: Fits when organizations want managed listening plus driver analysis that translates results into workplace actions.
Voice Project
specialistAustralian employee survey and feedback consultancy offering engagement survey services.
Voice Project’s survey lifecycle automation coordinates invitations, reminders, and reporting outputs into one governed workflow.
Voice Project runs engagement surveys using a dedicated listening and voice-capture workflow that connects invitations, collection, and reporting into one process. It supports automation around survey launches and follow-ups, with configuration geared toward repeatable pulses and larger engagement cycles.
Reporting output emphasizes leadership-ready dashboards and action-oriented breakdowns for analysis and monitoring. Integration depth tends to matter most when survey events need to flow into existing HR systems and when governance controls must be consistently applied.
- +Repeatable survey launches with configurable reminder cadence
- +Clear dashboard reporting for participation monitoring and trends
- +Automation options for lifecycles that reduce manual admin work
- +Configurable survey governance support for controlled rollout
- –Advanced customization can require deeper setup and testing discipline
- –Integration flexibility feels stronger for specific HR workflows than bespoke systems
- –Driver-style analysis depth is less expansive than the category leaders
- –Question reuse tooling can be limiting for large global question banks
Best for: Fits when HR teams need managed survey listening with automation and leadership reporting.
Newmeasures
specialistSurvey consultancy providing employee engagement measurement and analysis services.
Lifecycle survey support that coordinates question readiness, fielding, and follow-up cadence across repeated listening cycles.
Newmeasures targets organizations that need engagement survey workflows with measurable follow-up cycles and governance-oriented survey operations. The service focuses on survey design support, structured fielding, and reporting that organizes results for driver analysis and action planning.
Capacity for integration and automation appears limited versus enterprise survey suites that ship broad APIs and native survey administration at scale. For teams that want guided execution and consistent survey operations rather than deep platform extensibility, Newmeasures can fit repeatable listening programs.
- +Engagement survey delivery with consistent lifecycle execution
- +Driver-focused reporting structure for interpreting contributing factors
- +Operational guidance reduces survey setup mistakes during fielding
- +Clear dashboards support stakeholder review of key outcomes
- –Integration depth and automation surface are narrower than enterprise leaders
- –Less extensive configuration for complex global survey programs
- –API and extensibility details are not positioned for custom ecosystems
- –Governance controls can feel constrained for high-partition organizations
Best for: Fits when HR and people analytics need managed engagement surveys with structured reporting and action follow-through.
Conclusion
After evaluating 10 market research, Aon stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right engagement survey
Engagement survey services in this guide cover Gallup, Qualtrics, Deloitte Human Capital, and other providers that handle enterprise HR listening programs end to end. The coverage spans survey administration, driver analysis workflows, and leadership-ready reporting formats that turn results into action planning. Aon ranks first for a structured driver analysis workflow that converts survey outcomes into key driver priorities for leader execution.
The providers compared also differ in how much governance and operational rigor sits inside the survey lifecycle. Mercer emphasizes confidentiality-first administration with anonymity thresholds and controlled result visibility by audience. Effectory and Voice Project focus on repeatable invitation and reminder execution wrapped in governed survey lifecycle operations.
Engagement survey services that operationalize listening into driver analysis and action planning
An engagement survey is a governed employee listening program that collects responses on engagement themes, then converts the results into leadership-ready interpretations and action planning. Several providers in this guide treat the driver analysis workflow as the center of the system, including Aon, Korn Ferry, Gallup, and Kantar. Aon ties outputs into key driver priorities for leader action planning, and Gallup pairs engagement index analytics with driver analysis for sustained listening cycles.
Many engagement programs also require controls around who can see what results and when the program moves from fielding to reporting. Mercer runs confidentiality-first survey administration with anonymity thresholds and controlled result visibility by audience. Effectory and Voice Project coordinate repeatable survey operations such as invitation cadence, reminder cadence, and reporting outputs inside a governed lifecycle workflow.
Engagement survey capabilities that change outcomes
Engagement survey programs succeed when the system moves from fielding to interpretation with traceable driver analysis and leadership-ready outputs. Providers in this guide differ most in whether driver analysis and action planning are delivered as a workflow, as analytics, or as managed program services.
Operational controls also determine participation quality and governance. Mercer and Kantar emphasize confidentiality-first administration and audience-controlled result visibility, while Effectory and Voice Project emphasize repeatable survey lifecycle operations such as invitation cadence and reminder cadence.
Driver analysis workflows tied to leader action planning
Aon converts engagement outcomes into key driver priorities for leader action planning through a structured driver analysis workflow. Korn Ferry pairs driver analysis outputs with leadership-ready action planning formats for consistent interpretation across cycles.
Engagement index analytics and sustained listening cycles
Gallup ties engagement index reporting to consistent analytics that support driver analysis views by segment. Kantar also uses driver analysis and engagement index reporting to produce structured action planning from survey data.
Confidentiality controls and anonymity thresholds
Mercer runs confidentiality-first survey administration with anonymity thresholds and controlled result visibility by audience. Kantar includes governance features for confidentiality protocol and response access controls alongside driver analysis reporting.
Survey lifecycle operations for invitation and reminder execution
Effectory provides operational governance for survey lifecycle management with controlled rollout workflows and repeatable invitation and reminder orchestration. Voice Project coordinates a governed workflow that includes repeatable survey launches with configurable reminder cadence and participation monitoring dashboards.
Benchmark-linked interpretation for decision alignment
Ipsos uses benchmark-informed interpretation with research methodology rigor for engagement driver analysis across repeated cycles. Kantar supports benchmark-linked reporting with governance-heavy engagement surveys that connect items to engagement outcomes.
Managed program support for annual and lifecycle listening cadences
Escalent delivers managed insight delivery that links engagement drivers to prioritized action themes for leadership and managers. Newmeasures provides lifecycle survey support that coordinates question readiness, fielding, and follow-up cadence across repeated listening cycles.
A decision framework for engagement survey service selection
The primary fork is whether driver analysis and action planning run as a guided, advisory-led workflow or as a more self-serve program with analytics. Aon and Korn Ferry center the driver-to-action loop with consultative program delivery, while Gallup centers engagement index analytics designed for sustained listening strategy programs.
The second fork is governance depth inside the survey lifecycle. Mercer and Kantar place confidentiality-first administration and audience-controlled results at the center, while Effectory and Voice Project place repeatable invitation and reminder orchestration inside a governed lifecycle workflow.
Choose the driver-to-action operating model
Select Aon if the engagement program needs a structured driver analysis workflow that converts results into key driver priorities for leader execution. Select Korn Ferry if leadership-ready action planning formats and consistent interpretation across annual and pulse cycles matter more than self-serve questionnaire iteration.
Pick the analytics center of gravity
Select Gallup if engagement index analytics and driver analysis views are needed to sustain listening strategy programs across global HR teams. Select Kantar if driver analysis and engagement index reporting must produce structured action planning and governance-heavy benchmark-linked reporting together.
Decide governance requirements for confidentiality and access
Select Mercer if confidentiality-first survey administration with anonymity thresholds and controlled result visibility by audience must sit inside the core engagement survey program. Select Kantar if governance features for confidentiality protocol and response access controls must align with structured driver analysis and reporting workflows.
Assess whether lifecycle automation is the differentiator
Select Effectory if repeatable survey lifecycle management with controlled rollout workflows and consistent invitation and reminder orchestration is the operational priority. Select Voice Project if governed survey lifecycle automation must coordinate invitations, reminders, and reporting outputs while tracking participation trends in dashboards.
Validate benchmark interpretation and repeat-cycle consistency
Select Ipsos if benchmark-informed interpretation and research methodology rigor for driver analysis across comparable groups are required for decision alignment. Select Escalent if managed insight delivery must link engagement drivers to prioritized action themes for leadership and managers rather than only benchmarking.
Match setup expectations to internal change pace
Choose Aon if program setup can include Aon involvement more than self-serve tooling to preserve the driver analysis workflow quality. Choose Newmeasures if lifecycle execution and driver-focused reporting structure are needed, but deeper integration depth is not the top requirement.
Who should buy which engagement survey service
Engagement survey service selection fits best when the organization aligns internal HR operating patterns with how each provider runs driver analysis, governance, and lifecycle operations. The providers in this guide map to different buying centers from advisory-led enterprise HR to confidentiality-governed managed programs and operations-first lifecycle automation.
Enterprise HR teams running annual engagement surveys and pulse surveys across multiple business units
Aon and Korn Ferry provide consultative driver analysis workflows and leadership-ready action planning formats that support consistent interpretation across annual and pulse cycles.
HR and workforce analytics teams that must control who can see results under confidentiality requirements
Mercer delivers confidentiality-first administration with anonymity thresholds and audience-controlled result visibility, and Kantar adds governance features for confidentiality protocol and response access controls.
Organizations running recurring surveys with strict operational cadence management
Effectory and Voice Project support repeatable invitation cadence and reminder cadence execution inside governed survey lifecycle workflows with participation monitoring.
Mid-market to enterprise teams that need benchmark-normalized interpretation for comparable groups
Ipsos pairs benchmark-informed interpretation with research methodology rigor for engagement driver analysis and normalizing results across comparable groups, while Kantar combines driver analysis and engagement index reporting with governance-heavy benchmark-linked reporting.
People analytics groups planning lifecycle listening programs with structured follow-through
Newmeasures coordinates question readiness, fielding, and follow-up cadence across repeated listening cycles with a driver-focused reporting structure for interpreting contributing factors.
Common engagement survey buying pitfalls
Misalignment usually happens when governance expectations, operational lifecycle needs, or driver-to-action workflows are treated as interchangeable across providers. Confusion also occurs when teams expect self-serve setup speeds from providers that require advisory-led governance or program ownership.
Choosing a provider for analytics outputs while assuming the driver analysis workflow and action planning will be equally turnkey
Aon and Korn Ferry deliver structured driver analysis workflows tied to leader action planning, and Aon uses program setup that relies on Aon involvement more than self-serve tooling.
Underestimating governance discipline needed for confidentiality-first administration and audience-controlled visibility
Mercer and Kantar emphasize confidentiality-first administration and response access controls, and Kantar requires stronger admin workflows governance discipline than self-serve builders.
Optimizing for invitation and reminder execution while overlooking integration depth for reporting extracts
Effectory and Voice Project focus on lifecycle automation for orchestration and reporting outputs, and Kantar flags longer integration projects when reporting needs custom extracts.
Treating benchmark reporting as automatic normalization without reviewing repeat-cycle consistency
Ipsos provides benchmark-oriented reporting tied to research-grade interpretation, and Gallup uses engagement index analytics designed for sustained listening strategy programs that affect how comparisons behave across cycles.
Assuming fully DIY pulse survey experimentation is the default operating model
Ipsos is not optimized for highly self-serve pulse survey experimentation, while Effectory and Voice Project still center governed lifecycle operations that can require deeper configuration for complex organizational models.
How We Selected and Ranked These Providers
We evaluated engagement survey services on features for driver analysis, engagement index analytics, confidentiality-first administration, and governed survey lifecycle operations. Features carried 40% of the score, and ease and value each carried 30% based on how the providers’ workflows and program ownership expectations affect day-to-day execution.
Aon ranked first because its structured driver analysis workflow converts engagement outcomes into key driver priorities for leader action planning, and because its automated invitation and reminder cadence supports consistent response tracking. Aon’s combination of driver-to-action workflow focus and repeatable operational cadence outperformed Gallup’s engagement index-first approach and Mercer’s confidentiality-first administration emphasis in the overall ranking.
Frequently Asked Questions About engagement survey
How should an organization choose between Gallup and Aon for driver analysis workflows?
Which service providers support annual and pulse survey lifecycles with recurring invitation and reminder cadence?
When do Mercer and Kantar diverge on governance and confidentiality controls for results visibility?
What integration and API expectations differ between enterprise suites and managed listening providers like Ipsos?
How do RBAC and admin controls typically show up across the top providers?
What breaks if anonymity thresholds and confidentiality protocols are configured too loosely?
Which providers are better suited for audit-ready action planning outputs tied to survey results?
How should onboarding and configuration be handled for Effectory versus Newmeasures?
When do Voice Project and Gallup differ in delivery model for governed survey automation?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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