Key Takeaways
- In 2023, the United States received approximately 70.6 billion robocall calls, marking a 4.3% decline from the previous year.
- YouMail's Robocall Index reported 4.2 billion robocalls in the US during December 2023 alone.
- From January to October 2023, Americans received over 57 billion robocalls, averaging 160 million per day.
- Robocalls cost US consumers $10 billion in 2023 due to scams and time lost.
- FTC reported $9.1 billion lost to robocall-related scams in 2022.
- Average robocall scam loss per victim was $1,200 in 2023 per AARP.
- 35 million Americans filed robocall complaints in 2022.
- FCC received 1.2 million robocall complaints in 2023, up 15%.
- FTC Do Not Call complaints: 4.5 million related to robocalls in 2022.
- Tech support scams via robocall: 150,000 FTC complaints 2022.
- Government imposter robocalls topped FTC list with 1.1 million complaints in 2023.
- Auto warranty robocalls comprised 25% of all scam calls in 2023.
- FCC shut down 20 major robocall operations in 2023.
- STIR/SHAKEN framework reduced illegal robocalls by 50% post-2023 mandate.
- Carriers fined $200 million for failing robocall blocks since 2021.
US robocall volume decreased slightly in 2023 but remains a costly scam plague for consumers.
Consumer Complaints
- 35 million Americans filed robocall complaints in 2022.
- FCC received 1.2 million robocall complaints in 2023, up 15%.
- FTC Do Not Call complaints: 4.5 million related to robocalls in 2022.
- 72% of Americans received unwanted robocalls weekly in 2023 survey.
- AARP poll: 40 million seniors reported robocall harassment.
- BBB Scam Tracker: 250,000 robocall complaints in 2023.
- 65% of complaints to FTC involved spoofed robocalls in 2022.
- State AGs received 500,000 robocall reports in 2022.
- YouMail survey: 85% of users annoyed by robocalls daily.
- Hiya 2023: 90 million unique robocall campaigns targeted consumers.
- RoboKiller app users reported 10 million scams monthly.
- FCC 2021: Complaints doubled to 800,000 amid pandemic scams.
- 1 in 3 Americans hung up on legitimate calls due to robocall fatigue.
- Truecaller US complaints: 5 million app blocks tied to reports.
- Nomorobo: 75% of users cited mental stress from robocalls.
- FTC 2020: 3.3 million robocall complaints, highest on record.
- 60% of millennials filed robocall complaints in 2023.
- FCC Q3 2023: 350,000 complaints from government imposter calls.
- BBB: 15% increase in robocall complaints post-holidays 2022.
- AARP: 2 million elder abuse reports linked to robocalls.
- 45% of Do Not Call registrants still receive robocalls weekly.
- State-level: California had 200,000 robocall complaints in 2022.
- First Orion: 70% consumer frustration led to service switches.
- CTIA: 400,000 carrier-level complaints forwarded to FCC.
- IRS imposter robocalls prompted 100,000 complaints in 2023.
Consumer Complaints Interpretation
Economic Impact
- Robocalls cost US consumers $10 billion in 2023 due to scams and time lost.
- FTC reported $9.1 billion lost to robocall-related scams in 2022.
- Average robocall scam loss per victim was $1,200 in 2023 per AARP.
- Business losses from robocalls reached $2.5 billion annually in productivity.
- FTC 2021: $5.8 billion defrauded via imposter robocalls.
- Hiya estimates $800 million in carrier costs for robocall mitigation yearly.
- 80% of $14 billion in 2020 scam losses tied to phone calls including robocalls.
- Seniors lost $3.4 billion to robocall scams in 2022, per FTC.
- Global robocall fraud market valued at $40 billion in 2023.
- US businesses spend $1.2 billion yearly on robocall blocking tech.
- Average time lost per robocall interruption: 3 minutes, totaling 16 hours/year per person.
- $500 million in insurance claims from robocall-induced fraud in 2022.
- FTC Q4 2022: $2.3 billion losses, 40% from robocall-initiated scams.
- AARP 2023 survey: 25% of victims lost over $5,000 to robocalls.
- Carrier fines and compliance costs: $300 million since 2020.
- RoboKiller: $1.5 billion in small business revenue lost to distractions.
- 2021 total scam losses $5.8B, 70% phone-based including robocalls.
- Nomorobo: $700 million in healthcare billing disruptions from robocalls.
- Truecaller: Global productivity loss $100 billion from unwanted calls.
- FCC 2023: $2 billion in gateway provider penalties and shutdowns.
Economic Impact Interpretation
Mitigation and Regulation
- FCC shut down 20 major robocall operations in 2023.
- STIR/SHAKEN framework reduced illegal robocalls by 50% post-2023 mandate.
- Carriers fined $200 million for failing robocall blocks since 2021.
- Do Not Call Registry has 221 million active registrations as of 2023.
- Nomorobo blocked 99.9% of robocalls for 3 million users in 2023.
- RoboKiller app prevented 1 billion scam connections in 2023.
- FCC's Robocall Mitigation Database lists 1,500 certified providers.
- International gateway providers: 15 shut down by FCC in 2023.
- 95% of wireless providers implemented STIR/SHAKEN by June 2023.
- Truecaller community blocked 50 billion spam calls globally in 2023.
- Hiya's network authenticated 80% of calls, reducing spoofing.
- TCPA lawsuits: 5,000 filed against robocallers in 2022.
- FCC Traceback Consortium resolved 70% of complaints in 2023.
- $1.2 billion invested in robocall mitigation tech by carriers 2020-2023.
- YouMail's Answer Bot deflected 500 million robocalls in 2023.
- State attorneys general: 50 enforcement actions in 2023.
- First Orion: 360 million calls protected via CNAM filtering.
- Robocall Mitigation Act led to 100 provider certifications.
- 30 countries joined US in global robocall action in 2023.
- Carrier transparency reports: 2.8 billion calls labeled as potential spam.
Mitigation and Regulation Interpretation
Scam Types
- Tech support scams via robocall: 150,000 FTC complaints 2022.
- Government imposter robocalls topped FTC list with 1.1 million complaints in 2023.
- Auto warranty robocalls comprised 25% of all scam calls in 2023.
- Health insurance scams rose 300% in robocalls during open enrollment 2023.
- Amazon spoofing robocalls hit 500 million instances in 2022.
- Extended car warranty pitches: 2.5 billion robocalls in 2023.
- Social Security scams via robocall: 700,000 reports in 2023.
- Student loan forgiveness robocalls surged 150% post-forgiveness announcements.
- Package delivery scams (UPS/FedEx): 1 billion robocalls in Q4 2023.
- Cryptocurrency investment robocalls: 400 million in 2022.
- Job offer scams: 15% of robocalls targeted unemployed in 2023.
- Charity donation robocalls peaked during disasters, 200 million in 2022.
- Prize/win notifications: 30% of scam robocalls per YouMail.
- Microsoft tech support: Down to 5% but still 300 million calls.
- Debt collection spoofing: 800 million robocalls in 2023.
- Timeshare exit scams: Targeted 50 million seniors via robocall.
- Immigration scams: 100 million calls to Latino communities 2023.
- Utility shutoff threats: 250 million robocalls during heatwaves.
- COVID-19 vaccine/health scams: 1.5 billion in 2021-2022.
- Bank account hacks: 600 million alerts spoofed in 2023.
- Lottery winnings: 150 million robocalls claiming prizes.
- Romance scams initiated by robocall: 50,000 cases 2022.
Scam Types Interpretation
Volume and Prevalence
- In 2023, the United States received approximately 70.6 billion robocall calls, marking a 4.3% decline from the previous year.
- YouMail's Robocall Index reported 4.2 billion robocalls in the US during December 2023 alone.
- From January to October 2023, Americans received over 57 billion robocalls, averaging 160 million per day.
- In 2022, robocalls accounted for 68% of all phone calls in the US, totaling 78.5 billion calls.
- Hiya's 2023 State of the Call report noted 5.3 billion robocalls blocked in Q1 2023 across North America.
- Truecaller blocked 45 billion robocalls globally in 2023, with the US contributing 12 billion.
- FCC data shows robocalls peaked at 5.8 billion in November 2021 before STIR/SHAKEN implementation.
- In 2021, the average American received 14 robocalls per month, up from 10 in 2019.
- RoboKiller reported 3.2 billion robocalls in March 2023, the highest monthly total that year.
- From 2018 to 2022, robocall volume in the US increased by 112%, reaching 72 billion annually.
- In Q4 2022, robocalls hit 20.6 billion in the US, per YouMail index.
- Mobile carriers blocked 2.4 billion suspected robocalls in 2022 under FCC mandates.
- In 2020, robocalls made up 58% of US phone traffic, totaling 62 billion calls.
- YouMail's 2024 forecast predicts 65 billion robocalls in the US for the year.
- During 2022 midterm elections, political robocalls surged to 1.2 billion in October.
- In 2019, robocalls reached 48 billion in the US, a 26% increase from 2018.
- Hiya blocked 1.8 billion robocalls in the US during Q2 2022.
- Truecaller's 2022 report: US users encountered 8.5 billion robocalls.
- FCC's 2023 enforcement data: 4.1 billion robocalls traced to major gateways.
- In 2021 pandemic year, robocalls increased 22% to 69 billion nationwide.
- RoboKiller's 2023 data: 48 states saw robocall increases, averaging 150M/day.
- Nomorobo blocked 2.9 billion robocalls for US users in 2022.
- YouMail Q1 2023: 16.5 billion robocalls, down 10% from Q1 2022.
- 2024 January saw 3.9 billion robocalls in US per YouMail.
- CTIA 2023: Wireless networks blocked 99% of 3.5B detected robocalls.
- In 2017, robocalls totaled 29.4 billion, baseline for later surges.
- First Orion 2023: 1 in 4 US calls were robocalls.
- FCC 2022: International robocall traffic 1.2 billion from gateways.
- Hiya 2021: 50.3 billion global robocalls, US 40% share.
- Truecaller 2023: India led with 50B robocalls, US second at 12B.
Volume and Prevalence Interpretation
Sources & References
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