Key Takeaways
- The U.S. rent-to-own industry for consumer goods had total revenues of $8.7 billion in 2021, marking a 5.2% increase from 2020.
- Global rent-to-own market size reached $12.4 billion in 2022, projected to grow at a CAGR of 6.8% through 2030.
- Rent-to-own stores in the U.S. numbered 9,800 in 2023, down 2% from 2022 due to online competition.
- 67% of rent-to-own users are aged 18-44 years old.
- 72% of rent-to-own customers have household income under $50,000 annually.
- African American households represent 28% of rent-to-own customers, despite being 13% of population.
- Total cost of 12-month rent-to-own TV is $1,200, 197% of cash price of $609.
- Average APR equivalent for rent-to-own agreements exceeds 100% in 65% of cases.
- Rent-to-own sofa costs $2,500 over 18 months vs $800 retail.
- Rent-to-own stores average 10.2 employees per location.
- 85% of rent-to-own contracts include automatic renewal clauses.
- Home visits for collections occur in 22% of delinquent accounts.
- Only 23% of customers complete rent-to-own agreements.
- Rent-to-own users pay 2-3 times more than cash buyers on average.
- 60% of users experience financial stress from RTO payments.
The rent-to-own industry, while financially straining, remains a growing but controversial market for many low-income households.
Consumer Demographics
- 67% of rent-to-own users are aged 18-44 years old.
- 72% of rent-to-own customers have household income under $50,000 annually.
- African American households represent 28% of rent-to-own customers, despite being 13% of population.
- 55% of rent-to-own users are female.
- Average age of rent-to-own customer is 35 years.
- 41% of customers have no credit history or subprime credit scores below 600.
- Single-parent households comprise 24% of rent-to-own clientele.
- 62% of users live in urban areas, 38% rural/suburban.
- Hispanic/Latino customers make up 19% of rent-to-own market.
- 78% of rent-to-own households have children under 18.
- Rent-to-own adoption highest in Southern U.S. states at 15.2% of low-income homes.
- 33% of customers are first-time buyers of big-ticket items.
- Veterans represent 8% of rent-to-own customers.
- 52% of users have high school education or less.
- Rent-to-own customers average household size of 3.8 members.
- 45% of customers previously used payday loans.
- Rural customers: 29% more likely to use rent-to-own than urban.
- Gen Z (18-24) penetration in rent-to-own: 22% in 2023.
- 61% of customers rent their primary residence.
- Low-credit score users (below 550): 37% of total.
- 25% of customers are disabled or receive SSI/SSDI.
- Southern states: 68% of customers under 40.
- Female-headed households: 39% of rent-to-own users.
- 19% of customers are college-educated.
- Military families: 11% utilization rate in rent-to-own.
- Average customer income: $32,400 annually.
- 71% of customers have lived at current address less than 2 years.
- 27% of users are unemployed or underemployed.
- Midwest region: 42% customers aged 25-34.
- 56% of customers use rent-to-own for essential household items.
Consumer Demographics Interpretation
Consumer Impacts and Regulations
- Only 23% of customers complete rent-to-own agreements.
- Rent-to-own users pay 2-3 times more than cash buyers on average.
- 60% of users experience financial stress from RTO payments.
- CFPB received 2,500 complaints on rent-to-own in 2022.
- States with RTO caps: 10, limiting total costs to 2x cash price.
- Default rates lead to $1,200 average loss per customer.
- Customer satisfaction score: 3.2/5 for rent-to-own services.
- FTC rent-to-own rule proposed in 2023 for disclosure standards.
- 35% of repossessed items resold at full RTO price.
- Bankruptcy filings cite RTO debt in 8% of cases.
- Rent-to-own housing leads to ownership in 45% of cases within 3 years.
- Average debt from incomplete RTO: $800 per household.
- 47 states regulate RTO as leases, not sales.
- Eviction threats in RTO housing: 15% of tenants.
- Net promoter score for RTO: -12 in 2023 survey.
- Class action lawsuits against RTO firms: 18 in 2022.
- Credit reporting of RTO debts: prohibited in 90% states.
- 28% of users regret entering rent-to-own agreements.
- Military Lending Act caps RTO APR at 36% for service members.
- Foreclosure rate on RTO homes: 12% higher than traditional.
- Consumer protection hotline calls on RTO: 4,200 in 2022.
- Ownership achievement boosts credit scores by 45 points average.
- 52% of complaints involve hidden fees.
- NJ RTO law limits total payments to 2.5x cash price.
- Financial literacy programs reduce RTO usage by 22%.
- Repossession lawsuits: 15,000 filed annually.
Consumer Impacts and Regulations Interpretation
Financial Costs and Pricing
- Total cost of 12-month rent-to-own TV is $1,200, 197% of cash price of $609.
- Average APR equivalent for rent-to-own agreements exceeds 100% in 65% of cases.
- Rent-to-own sofa costs $2,500 over 18 months vs $800 retail.
- Effective interest rate on appliances averages 89% APR.
- Weekly payment for bedroom set: $45, total $2,340 vs $1,200 cash.
- Rent-to-own markup on electronics: 150-300% over wholesale.
- Average total cost 2.5x retail for completed rent-to-own contracts.
- Late fees average $5 per day after grace period in 78% of contracts.
- Reinstatement fees: $25-$50 per occurrence, capped at 10% of payments.
- Rent-to-own washer/dryer: $1,800 total vs $650 cash price.
- 91% of rent-to-own stores charge fees totaling 10-25% of payments.
- Laptop rent-to-own: $1,100 over 12 months vs $450 retail.
- No-sales-tax advantage claimed, but total cost offsets by 200%.
- Average contract length: 20 months, total cost $2,156 for $900 item.
- Delivery/setup fees: $50-$100, non-refundable in 85% cases.
- Rent-to-own dining set: $1,650 total vs $700 cash.
- Implicit APR for short-term RTO: up to 250%.
- 40% of payments go to fees/profit, not ownership equity.
- Refrigerator RTO: $2,200 over term vs $900 retail.
- Early payoff savings minimal: only 5-10% discount offered.
- Average monthly payment: $85 for goods worth $400 cash.
- Total fees on defaulted contracts: up to 50% of payments made.
- Mattress RTO: $1,400 total vs $500 retail price.
- Processing fees: $10-$30 per payment in 45% of stores.
- Ownership threshold: 90% of payments, but average completion 25%.
- TV 55-inch RTO: $1,950 total vs $550 cash.
- Security deposit equivalent absorbed in first payments: 15-20%.
- Average cost per week: $15 for $300 item.
- Bundle pricing inflates costs by 30% vs individual items.
- Phone RTO: $900 over 24 months vs $300 retail.
- 75% of contracts have variable pricing exceeding retail by 150%.
Financial Costs and Pricing Interpretation
Industry Practices
- Rent-to-own stores average 10.2 employees per location.
- 85% of rent-to-own contracts include automatic renewal clauses.
- Home visits for collections occur in 22% of delinquent accounts.
- Digital contracts adopted by 62% of stores in 2023.
- Average inventory turnover rate: 4.8 times per year.
- 94% of agreements are no-credit-check required.
- Storefront model: 70% of sales still in-person vs online.
- Repossession rate: 25% of active contracts annually.
- Partnerships with retailers: 1,200 locations host RTO kiosks.
- Training hours per employee: 40 annually on sales practices.
- Eco-friendly reconditioned goods: 35% of inventory in 2023.
- Payment options: 55% accept cash/check, 45% digital.
- Franchise model used by 15% of rent-to-own operators.
- Customer retention rate: 48% repeat business.
- Delivery fleet size average: 8 vehicles per store.
- Upselling practiced in 76% of transactions.
- Compliance audits: 92% of firms conduct quarterly.
- Mobile app usage: 28% of customers for payments.
- Vendor financing from manufacturers: 40% of inventory.
- Harassment complaints: 1,200 filed against RTO firms in 2022.
- Same-day delivery offered by 68% of stores.
- Contract literacy tests: used by 5% of providers.
- Insurance add-ons sold in 33% of deals.
- AI pricing tools adopted by top 10 firms.
- Weekend collection calls: 41% of firms engage.
- Product warranties transferred in 88% of ownerships.
Industry Practices Interpretation
Market Size and Growth
- The U.S. rent-to-own industry for consumer goods had total revenues of $8.7 billion in 2021, marking a 5.2% increase from 2020.
- Global rent-to-own market size reached $12.4 billion in 2022, projected to grow at a CAGR of 6.8% through 2030.
- Rent-to-own stores in the U.S. numbered 9,800 in 2023, down 2% from 2022 due to online competition.
- The rent-to-own housing market in the U.S. comprised 4.2% of home sales in 2022, up from 3.8% in 2021.
- Rent-to-own revenue from furniture and appliances accounted for 62% of total industry revenue in 2022.
- U.S. rent-to-own industry employment stood at 45,200 full-time workers in 2023.
- The average annual revenue per rent-to-own store in the U.S. was $890,000 in 2022.
- Rent-to-own penetration in low-income households reached 12.5% in 2021.
- Post-pandemic, rent-to-own e-commerce sales grew 28% year-over-year in 2022.
- The UK rent-to-own market for electronics was valued at £1.2 billion in 2022.
- U.S. rent-to-own contracts active numbered 3.2 million in 2022.
- Industry profit margin averaged 7.4% in 2023 for top rent-to-own firms.
- Rent-to-own housing leases signed increased 15% in Q1 2023 vs Q1 2022.
- Furniture segment dominated with 45% market share in rent-to-own goods in 2022.
- Number of rent-to-own housing providers grew to 1,200 in the U.S. by 2023.
- Total assets under rent-to-own management hit $10.1 billion in 2022.
- CAGR of rent-to-own industry from 2018-2023 was 4.1%.
- Electronics rent-to-own segment revenue: $2.9 billion in 2022.
- Rent-to-own market in Canada valued at CAD 1.8 billion in 2023.
- U.S. rent-to-own industry concentration: top 4 firms hold 65% market share in 2023.
- Annual growth rate of rent-to-own housing market projected at 7.2% to 2028.
- 2023 rent-to-own store closures totaled 450 nationwide.
- Rent-to-own revenue per capita in U.S. South region: $28 in 2022.
- International expansion: rent-to-own firms entered 5 new countries in 2022.
- Pre-owned goods rent-to-own sales up 18% in 2023.
- Total rent-to-own transactions: 12.5 million in 2022 U.S.
- Market value of appliances in rent-to-own: $3.4 billion annually.
- Rent-to-own industry digital adoption rate: 35% of sales in 2023.
- Forecast: U.S. RTO market to $11.2 billion by 2027.
- 2022 rent-to-own housing market volume: 250,000 agreements.
Market Size and Growth Interpretation
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