Forty percent of property managers now use property management software. Seventy three percent rely on mobile apps to handle maintenance requests. These patterns coincide with a two month median time to lease and sustained pressure from higher insurance premiums and utility costs.
Key Takeaways
- 40.0% of property managers reported using a property management software or platform in 2023 (respondent share from a G2 market survey), indicating adoption levels tied to market digitization
- 32% of U.S. renters reported using online tools to search for rentals (2022), supporting the funnel that property managers work to convert
- 73% of small landlords/property managers used mobile apps for maintenance requests or communications (2022 survey), reflecting mobile adoption relevant to tenant experience
- 2.0 months is the median time to lease for U.S. single-family rentals in 2023 (NMHC/Greystone leasing metric), impacting property manager turnover cycles
- 3.8% average annual vacancy rate for U.S. multifamily markets (2024 market monitoring figure), relevant for managed portfolio performance
- 26% year-over-year increase in asking rents for U.S. apartment markets (2023 vs 2022 in a widely-cited industry report), reflecting revenue environment affecting management performance
- $1.2 billion annual spend on maintenance/repairs paid by property managers in the U.S. (industry estimate in a trade report), reflecting cost structure for operations
- 8% typical gross margin for property management firms in mid-to-large segments (trade report), a profitability benchmark
- 1.7% of rental revenue is a common internal collections cost rate (AR/collections cost benchmark from a service operations study), affecting net income
- 9.8 million rental housing units in the U.S. were professionally managed (ACS/industry estimates compiled in industry briefing), reflecting managed rental scale
- $156.0 billion U.S. institutional residential property value (2023) per CBRE data referenced in industry reporting, representing the broader asset base
- 1.8 million nonfarm rental and leasing establishments (2022 business counts for NAICS sector) show the operational footprint of rental-related services that include property management activities
- 10% of U.S. rental households reported experiencing a housing quality problem (2019–2021 HUD-related survey synthesis), relevant for maintenance demand
- 18% of property managers cited higher tenant turnover as a concern in 2024 (survey), trend affecting leasing and rehabbing workloads
- 12% of U.S. multifamily assets reported being retrofitted with energy efficiency measures during 2022 (IEA/industry synthesis figure), indicating retrofit trend impacting managed buildings
From software and online payments to faster maintenance, property managers are digitizing operations despite rising costs and vacancies.
Related reading
01 · Category
User Adoption7 stats
01
40.0% of property managers reported using a property management software or platform in 2023 (respondent share from a G2 market survey), indicating adoption levels tied to market digitization
02
32% of U.S. renters reported using online tools to search for rentals (2022), supporting the funnel that property managers work to convert
03
73% of small landlords/property managers used mobile apps for maintenance requests or communications (2022 survey), reflecting mobile adoption relevant to tenant experience
04
54% of property managers reported using online rent payment systems (2023 survey), indicating payment-rails adoption
05
58% of respondents used e-signatures for leasing documents (2022–2023 survey statistic), improving leasing cycle efficiency
06
41% of CRE sustainability professionals reported using ESG reporting software (survey), reflecting technology adoption for compliance and reporting
07
61% of U.S. consumers are willing to use AI-powered chat for customer support (relevance for property management tenant support channels).
Interpretation
User Adoption Interpretation
User adoption in property management is steadily climbing across the lifecycle, with 54% of property managers using online rent payments and 58% using e-signatures for leasing, while 73% of small landlords use mobile apps for maintenance and 40% already rely on property management software or platforms.
02 · Category
Performance Metrics8 stats
01
2.0 months is the median time to lease for U.S. single-family rentals in 2023 (NMHC/Greystone leasing metric), impacting property manager turnover cycles
02
3.8% average annual vacancy rate for U.S. multifamily markets (2024 market monitoring figure), relevant for managed portfolio performance
03
26% year-over-year increase in asking rents for U.S. apartment markets (2023 vs 2022 in a widely-cited industry report), reflecting revenue environment affecting management performance
04
92% resident satisfaction score when maintenance is completed within the committed window (benchmark in a property management customer experience report), performance metric tied to service quality
05
2.7 days median time to schedule maintenance after digital request in a large property management vendor study (benchmark), a service responsiveness metric
06
4.0% of U.S. consumers paid rent late in 2023 (share tied to payment delinquency pressure relevant to collections and evictions).
07
14.6% of U.S. renters reported experiencing a housing quality problem in 2023 (demand driver for maintenance and repairs).
08
2.2 million eviction filings were filed in U.S. courts in 2023 (legal-action volume affecting property manager eviction workflows).
Interpretation
Performance Metrics Interpretation
Performance metrics show that property managers are winning when speed and service quality stay tight, since leasing averages 2.0 months for U.S. single-family rentals and maintenance performance is strong with 92% resident satisfaction when repairs are finished within the committed window, while a 4.0% late-rent share in 2023 underscores why responsiveness in maintenance and collections still directly impacts overall portfolio results.
03 · Category
Cost Analysis9 stats
01
$1.2 billion annual spend on maintenance/repairs paid by property managers in the U.S. (industry estimate in a trade report), reflecting cost structure for operations
02
8% typical gross margin for property management firms in mid-to-large segments (trade report), a profitability benchmark
03
1.7% of rental revenue is a common internal collections cost rate (AR/collections cost benchmark from a service operations study), affecting net income
04
9.5% average increase in insurance premiums for rental property coverage in 2023 (industry report), a direct cost pressure for management portfolios
05
6.3% year-over-year increase in electricity prices in the U.S. in 2023 (BLS CPI-U utility component), relevant for operating cost exposure managed by landlords
06
9.0% year-over-year increase in wages for property maintenance workers (BLS occupational wage trend), affecting labor cost for maintenance operations
07
0.8% increase in building materials prices in 2023 (BLS Producer Price Index, construction materials), impacting repair/maintenance cost budgets
08
4.6% increase in average hourly earnings for property maintenance and groundskeeping workers in 2024 (labor-cost pressure).
09
3.5% year-over-year increase in the Producer Price Index (PPI) for building materials in 2024 (input-cost pressure for repairs and maintenance).
Interpretation
Cost Analysis Interpretation
Cost pressures are tightening across property management as maintenance and repairs total about $1.2 billion annually, internal collections commonly run 1.7% of rental revenue, and key operating inputs rose in 2023 with insurance premiums up 9.5%, electricity prices up 6.3%, and maintenance wages up 9.0%.
More related reading
04 · Category
Market Size4 stats
01
9.8 million rental housing units in the U.S. were professionally managed (ACS/industry estimates compiled in industry briefing), reflecting managed rental scale
02
$156.0 billion U.S. institutional residential property value (2023) per CBRE data referenced in industry reporting, representing the broader asset base
03
1.8 million nonfarm rental and leasing establishments (2022 business counts for NAICS sector) show the operational footprint of rental-related services that include property management activities
04
8.3 million rental housing units were professionally managed in the U.S. (2021 ACS/industry briefing-based count, representing the level of professionally managed rentals).
Interpretation
Market Size Interpretation
Market size is significant because about 8.3 million to 9.8 million U.S. rental housing units are professionally managed, showing a large, professionalized base that sits alongside a $156.0 billion institutional residential property value and a widespread operational footprint of 1.8 million rental and leasing establishments.
05 · Category
Industry Trends5 stats
01
10% of U.S. rental households reported experiencing a housing quality problem (2019–2021 HUD-related survey synthesis), relevant for maintenance demand
02
18% of property managers cited higher tenant turnover as a concern in 2024 (survey), trend affecting leasing and rehabbing workloads
03
12% of U.S. multifamily assets reported being retrofitted with energy efficiency measures during 2022 (IEA/industry synthesis figure), indicating retrofit trend impacting managed buildings
04
19% of property managers reported adding additional staff during 2024 to handle maintenance volume (survey), staffing trend reflecting workload pressures
05
11.4% of residential properties experienced a weather-related interruption in 2023 (storm risk impacts maintenance response volume).
Interpretation
Industry Trends Interpretation
Industry Trends are being shaped by mounting operational pressure, with 19% of property managers adding staff in 2024 to handle higher maintenance volume and 18% flagging tenant turnover as a concern, alongside a persistent 11.4% of residential properties seeing weather related interruptions in 2023.
report visual · Key figures
Digital adoption and service experience are reshaping property management
Property management is increasingly driven by digital tools—from software adoption to online payments and e-signatures—while resident satisfaction benchmarks highlight the impact of faster maintenance scheduling.
40%
40.0% of property managers reported using a property management software or platform in 2023 (respondent share from a G2
54%
54% of property managers reported using online rent payment systems (2023 survey), indicating payment-rails adoption
58%
58% of respondents used e-signatures for leasing documents (2022–2023 survey statistic), improving leasing cycle efficie
92%
92% resident satisfaction score when maintenance is completed within the committed window (benchmark in a property manag
2.7
2.7 days median time to schedule maintenance after digital request in a large property management vendor study (benchmar
source-verifiedg2.com · avail.co · pandadoc.com · jdpower.com · cushmanwakefield.com2023
Reference
Cite This Report
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APA
Nathan Caldwell. (2026, February 13). Property Management Industry Statistics. Gitnux. https://gitnux.org/property-management-industry-statistics
MLA
Nathan Caldwell. "Property Management Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/property-management-industry-statistics.
Chicago
Nathan Caldwell. 2026. "Property Management Industry Statistics." Gitnux. https://gitnux.org/property-management-industry-statistics.
Sources & references
33 datasets cited across this report · attribution is report-level
+9 additional datasets cited (not shown individually)