Patient Experience is getting quantified in ways that are hard to ignore, from 3.1 billion healthcare voicebot interactions worldwide in 2023 to 74% of patients rating their hospital 9 or 10. But even high scores and digital adoption sit beside avoidable friction that costs real health and real money, including $7.3 billion a year from diagnostic errors in the U.S. and 35% of patients reporting they did not get follow up after discharge.
Key Takeaways
- 7.7% of U.S. adults reported postponing care due to cost in 2023 (share who did so in the past 12 months).
- 1 in 4 (25%) people in Germany reported that they had delayed medical care due to financial reasons in 2022 (Eurobarometer survey share).
- 21% of commercially insured patients in the U.S. experienced avoidable delays due to insurance-related issues in 2023 (share; private payer delays).
- $3,500 median per-person cost for a low-value imaging study in the U.S. (estimated excess cost range).
- $7.3 billion annual national cost of diagnostic errors in the U.S. (estimated cost burden).
- 35% of respondents in a U.S. survey said they did not get follow-up after a discharge (share).
- 1 in 5 (20%) patients reported that they had not been told who to contact if problems arose after discharge (share).
- 48% of patients said they had to repeat information to healthcare staff (share; care coordination friction).
- 69% of U.S. patients reported 'definitely yes' that their provider explained things clearly in 2022 (CAHPS-like share).
- 74% of patients rated their hospital as 9 or 10 on a 0–10 scale for overall rating (HCAHPS, latest CMS public reporting snapshot).
- 68% of patients reported always being treated with courtesy and respect in HCAHPS (share).
- 46% of patients used mobile apps to manage health in 2023 (survey share).
- 23% of organizations adopted remote patient monitoring (RPM) by 2022 (industry survey).
- 72% of health plan members were offered secure messaging as a digital benefit in 2023 (market penetration share).
- 12% CAGR expected for patient experience management software from 2024 to 2030 (growth rate).
Cost and care coordination gaps drive delays, diagnostic errors, and follow up shortfalls, harming patient outcomes.
Related reading
01 · Category
Access And Affordability3 stats
01
7.7% of U.S. adults reported postponing care due to cost in 2023 (share who did so in the past 12 months).https://www.ahrq.gov/cahps/surveys-guidance/cost.html
02
1 in 4 (25%) people in Germany reported that they had delayed medical care due to financial reasons in 2022 (Eurobarometer survey share).https://europa.eu/eurobarometer/surveys/detail/2667
03
21% of commercially insured patients in the U.S. experienced avoidable delays due to insurance-related issues in 2023 (share; private payer delays).https://www.ahip.org/wp-content/uploads/2024/01/2023-AHIP-Medical-Cost-Drivers-and-Utilization-Report.pdf
Interpretation
Access And Affordability Interpretation
Access and affordability barriers are still pushing patients away from needed care, with 7.7% of U.S. adults postponing treatment due to cost in 2023, 25% of people in Germany delaying care for financial reasons in 2022, and 21% of privately insured patients in the U.S. facing avoidable insurance-related delays in 2023.
02 · Category
Cost Analysis2 stats
01
$3,500median per-person cost for a low-value imaging study in the U.S. (estimated excess cost range).https://jamanetwork.com/journals/jama/fullarticle/2790777
02
$7.3 billion annual national cost of diagnostic errors in the U.S. (estimated cost burden).https://www.ncbi.nlm.nih.gov/books/NBK220776/
Interpretation
Cost Analysis Interpretation
From a cost analysis perspective, low-value imaging studies cost a median of $3,500 per person in the U.S., and diagnostic errors add up to $7.3 billion in annual national cost, showing how avoidable clinical missteps can drive major financial waste at both individual and system levels.
03 · Category
Care Coordination5 stats
01
35% of respondents in a U.S. survey said they did not get follow-up after a discharge (share).https://www.ahrq.gov/cahps/surveys-guidance/survey-templates.html
02
1 in 5 (20%) patients reported that they had not been told who to contact if problems arose after discharge (share).https://www.ahrq.gov/sites/default/files/wysiwyg/research/findings/pt-satisfaction.pdf
03
48% of patients said they had to repeat information to healthcare staff (share; care coordination friction).https://www.ahrq.gov/cahps/surveys-guidance/survey-data.html
04
16% of U.S. adults said they have a care plan that includes how to manage their health in the future in 2022 (share).https://www.ahrq.gov/ncepcr/caregiver/careplans.html
05
1,064,000 potentially avoidable emergency department visits in the U.S. in 2021 (count).https://www.ahrq.gov/research/findings/nhqrdr/nhqdr21/index.html
Interpretation
Care Coordination Interpretation
Care coordination gaps are costing patients and systems significantly, with 35% reporting no follow up after discharge and 20% not being told who to contact if problems arose, while 48% having to repeat information points to persistent friction around transitions and post discharge support.
More related reading
04 · Category
Performance Metrics5 stats
01
69% of U.S. patients reported 'definitely yes' that their provider explained things clearly in 2022 (CAHPS-like share).https://www.ahrq.gov/cahps/surveys-guidance/survey-data/nhpdat.html
02
74% of patients rated their hospital as 9 or 10 on a 0–10 scale for overall rating (HCAHPS, latest CMS public reporting snapshot).https://www.medicare.gov/care-compare/?searchType=Hospital&itemsPerPage=10
03
68% of patients reported always being treated with courtesy and respect in HCAHPS (share).https://data.cms.gov/quality-scores/hcahps
04
22% of clinicians reported low confidence in diagnosing complex conditions (survey-based confidence metric, 2021).https://www.nap.edu/catalog/26362/improving-diagnosis-in-health-care
05
14% of patients experienced medication-related harm in the U.S. after hospitalization (rate estimate; 2014 but still cited).https://www.ahrq.gov/patient-safety/settings/hospital/resource/medication-errors.html
Interpretation
Performance Metrics Interpretation
Performance Metrics show a mixed patient-experience picture where strong reported care quality from patients is paired with notable clinical confidence and safety gaps, with 74% giving hospitals a 9 or 10 overall rating but only 22% of clinicians reporting high confidence in diagnosing complex conditions and 14% of patients experiencing medication-related harm after hospitalization.
05 · Category
User Adoption4 stats
01
46% of patients used mobile apps to manage health in 2023 (survey share).https://www.fda.gov/media/164350/download
02
23% of organizations adopted remote patient monitoring (RPM) by 2022 (industry survey).https://www.himss.org/resources/remote-patient-monitoring-adoption-report
03
72% of health plan members were offered secure messaging as a digital benefit in 2023 (market penetration share).https://www.ahip.org/wp-content/uploads/2024/02/Health-Plans-Digital-Engagement-Benchmark-2023.pdf
04
3.1 billion healthcare-related voicebot interactions occurred globally in 2023 (volume).https://www.gartner.com/en/documents/4021646
Interpretation
User Adoption Interpretation
In the user adoption realm, digital channels are clearly taking hold as 46% of patients used health mobile apps in 2023 and 72% of health plan members were offered secure messaging that same year, alongside strong growth in connected care with 23% of organizations adopting remote patient monitoring by 2022.
06 · Category
Market Size6 stats
01
12% CAGR expected for patient experience management software from 2024 to 2030 (growth rate).https://www.grandviewresearch.com/industry-analysis/patient-experience-management-market
02
$28.0 billion U.S. healthcare customer experience platform market estimated for 2024 (estimate).https://www.fortunebusinessinsights.com/customer-experience-management-market-103050
03
$7.1 billion virtual care technology market size in 2022 (revenue).https://www.alliedmarketresearch.com/virtual-care-market
04
$5.4 billion RPM market size in 2023 (revenue estimate).https://www.precedenceresearch.com/remote-patient-monitoring-market
05
$3.6 billion U.S. remote monitoring market revenue in 2022 (estimate).https://www.globenewswire.com/news-release/2023/09/19/2744047/0/en/United-States-Remote-Patient-Monitoring-Market-Size-Worth-3-6-Billion-by-2028.html
06
$1.2 billion call center analytics market size in 2022 (revenue estimate).https://www.marketsandmarkets.com/Market-Reports/call-center-analytics-market-103127.html
Interpretation
Market Size Interpretation
The Market Size data suggests strong and expanding momentum for patient experience solutions, with the U.S. healthcare customer experience platform market estimated at $28.0 billion in 2024 and patient experience management software projected to grow at a 12% CAGR from 2024 to 2030.
Reference
Cite This Report
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APA
Julian Richter. (2026, February 13). Patient Experience Statistics. Gitnux. https://gitnux.org/patient-experience-statistics
MLA
Julian Richter. "Patient Experience Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/patient-experience-statistics.
Chicago
Julian Richter. 2026. "Patient Experience Statistics." Gitnux. https://gitnux.org/patient-experience-statistics.
Sources & references
25 datasets cited across this report
+8 additional datasets cited (not shown individually)