GITNUXREPORT 2026

Korea Delivery Industry Statistics

South Korea's delivery industry is booming and rapidly evolving due to massive e-commerce growth.

Min-ji Park

Research Analyst focused on sustainability and consumer trends.

First published: Feb 13, 2026

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Statistic 1

Baemin held 54% market share in food delivery apps in 2023 with 8.5 million monthly active users

Statistic 2

Coupang Eats captured 28% of food delivery market in H1 2023, growing 45% YoY in orders

Statistic 3

Yogiyo commanded 15% market share with focus on regional cuisines, processing 1.2 million daily orders

Statistic 4

CJ Logistics delivered 1.8 billion parcels in 2023, holding 22% of non-food delivery market

Statistic 5

Hanjin Express (ePost) managed 900 million parcels annually, with 18% market share in express delivery

Statistic 6

DoorDash Korea (entered 2023) achieved 5% market penetration in premium segments within 6 months

Statistic 7

Woowa Brothers (Baemin parent) reported 4.2 trillion KRW revenue in 2023, up 22% YoY

Statistic 8

Lotte ON integrated delivery services reached 1.5 million daily orders in 2023

Statistic 9

Gmarket's delivery arm handled 500 million items, securing 12% e-commerce logistics share

Statistic 10

Hyundai Glovis logistics for delivery grew to 2.1 trillion KRW revenue, 10% market share

Statistic 11

Paik's Noodle chain exclusive delivery orders reached 2 million monthly via Baemin

Statistic 12

Market Kurly premium grocery delivery had 3.5 million members, 8% share

Statistic 13

Kolon Express specialized in cold-chain, 9% share with 450 million temp-controlled parcels

Statistic 14

Shinsegae L&S logistics arm revenue 1.9 trillion KRW, 11% delivery share

Statistic 15

Kakao T delivery service integrated 1 million rideshare-deliveries monthly

Statistic 16

Naver Map's delivery feature boosted orders 40% to 500,000 daily in 2023

Statistic 17

GS25 convenience store delivery via apps hit 15 million orders annually

Statistic 18

Musinsa fashion delivery processed 120 million items, 14% fashion logistics share

Statistic 19

Hellodd's B2C focus yielded 600 million parcels, 7% market share

Statistic 20

Cumulative Baemin orders surpassed 5 billion by end-2023 since 2010 launch

Statistic 21

72% of millennials aged 25-34 ordered food delivery weekly in 2023 survey of 5,000 respondents

Statistic 22

65% of consumers prefer apps with under 30-minute delivery promise, per 2023 poll

Statistic 23

Female users comprised 58% of food delivery app users in 2023 data

Statistic 24

Average annual spend per user on delivery services was 450,000 KRW in 2023

Statistic 25

41% of users aged 18-24 prioritize eco-friendly packaging in deliveries, 2023 survey

Statistic 26

Subscription models like Coupang Rocket grew to 12 million subscribers by 2023

Statistic 27

55% of rural consumers now use delivery services daily, up 30% since 2020

Statistic 28

Contactless delivery preference remained at 92% post-COVID in 2023

Statistic 29

Top cuisine ordered was Korean fried chicken at 28% of food deliveries in 2023

Statistic 30

67% of seniors over 60 tried delivery for first time in 2023

Statistic 31

78% of one-person households use delivery more than 5 times weekly, 2023 Nielsen survey

Statistic 32

Preference for bundled grocery+meal kits rose to 35% in 2023 orders

Statistic 33

49% of users switch apps for better promotions, per 2023 loyalty study

Statistic 34

Average order value for food delivery increased 12% to 18,500 KRW in 2023

Statistic 35

62% prioritize rider rating above 4.8 stars when ordering, 2023 poll

Statistic 36

Vegetarian/vegan delivery options ordered 18% more in 2023 urban areas

Statistic 37

Corporate lunch delivery accounts for 22% of midday orders B2B

Statistic 38

81% of Gen Z use voice ordering features in delivery apps 2023

Statistic 39

Seasonal demand peak: 45% increase during Chuseok holidays 2023

Statistic 40

Satisfaction score for delivery services averaged 4.3/5 in 2023 ACSI Korea

Statistic 41

Average daily food delivery orders nationwide exceeded 12 million in 2023

Statistic 42

Parcel delivery success rate stood at 99.2% in 2023, with average delivery time of 24 hours

Statistic 43

Peak hour delivery density in Seoul reached 150,000 orders per hour during lunch in 2023

Statistic 44

Electric vehicle usage in delivery fleets hit 15% nationwide by Q4 2023

Statistic 45

Average cost per food delivery order was 4,200 KRW in 2023, including commissions

Statistic 46

Rider average daily deliveries averaged 45 packages in urban areas in 2023 survey

Statistic 47

Same-day delivery rate for e-commerce reached 68% in 2023, up from 52% in 2021

Statistic 48

Nighttime delivery (10pm-6am) accounted for 22% of total volume in 2023

Statistic 49

Drone delivery trials covered 500 km in rural areas, delivering 10,000 test packages

Statistic 50

Return parcel rate was 8.5% for fashion items in delivery services 2023

Statistic 51

Average delivery distance for food orders was 3.2 km in Seoul 2023

Statistic 52

Fleet utilization rate averaged 85% during peak seasons in 2023

Statistic 53

On-time delivery rate for same-day services was 94.5% in metro areas

Statistic 54

Cost per parcel delivered dropped 7% to 1,200 KRW due to scale in 2023

Statistic 55

Weekend delivery volume spiked 35% over weekdays in 2023 data

Statistic 56

Overseas parcel exports via delivery services: 50 million units in 2023

Statistic 57

Rider turnover rate was 42% annually in competitive urban markets 2023

Statistic 58

Mobile app order completion time averaged 2.5 minutes in 2023 UX study

Statistic 59

Cold-chain delivery growth 28% to 800 million units for perishables 2023

Statistic 60

In 2023, South Korea's overall delivery service market reached a value of 33.5 trillion KRW, marking a 12.4% year-on-year growth driven by e-commerce expansion

Statistic 61

The food delivery segment alone generated 15.2 trillion KRW in revenue in 2022, with a projected CAGR of 8.7% through 2027

Statistic 62

Parcel delivery volume hit 4.85 billion units in 2023, up 15.2% from 2022 due to increased online shopping

Statistic 63

E-commerce delivery market share accounted for 62% of total logistics in 2023, valued at 20.8 trillion KRW

Statistic 64

Grocery delivery sales surged to 3.1 trillion KRW in 2023, representing 20% of total food delivery

Statistic 65

Total delivery riders numbered 450,000 in Seoul metropolitan area by end of 2023

Statistic 66

Logistics delivery market grew 10.5% YoY to 12.7 trillion KRW in Q3 2023

Statistic 67

Online food delivery penetration rate reached 45% among urban households in 2023

Statistic 68

Coupang's delivery revenue hit 18.4 trillion KRW in 2023, comprising 75% of its total sales

Statistic 69

Market value of quick commerce delivery expected to reach 5 trillion KRW by 2025

Statistic 70

In 2023, South Korea's delivery market saw 14.2% growth to 34.1 trillion KRW including all segments

Statistic 71

Non-food parcel delivery revenue was 18.3 trillion KRW in 2023

Statistic 72

Quick service restaurant tie-ups boosted delivery sales by 25% in 2023

Statistic 73

Overseas remittance delivery market for Korea grew 30% to 1.2 trillion KRW

Statistic 74

B2B delivery segment valued at 7.5 trillion KRW with 11% YoY increase

Statistic 75

11street platform delivery volume up 18% to 300 million parcels in 2023

Statistic 76

Total industry employment reached 650,000 including part-timers in 2023

Statistic 77

SSG.com grocery delivery hit 1.8 trillion KRW sales in 2023

Statistic 78

Delivery market digital transformation investment totaled 2.5 trillion KRW in 2023

Statistic 79

New delivery regulations capped rider commissions at 12% starting 2023

Statistic 80

Minimum wage for delivery riders set at 9,860 KRW/hour in 2024, up 5% from 2023

Statistic 81

Accident rate among riders dropped 18% after 2023 safety helmet mandates

Statistic 82

Projected market growth to 50 trillion KRW by 2028 with 9% CAGR

Statistic 83

25% increase in labor disputes in delivery sector in 2023, totaling 150 cases

Statistic 84

AI route optimization mandated for fleets over 1,000 riders by 2025 regulations

Statistic 85

Carbon emission targets for delivery firms: 20% reduction by 2030

Statistic 86

Platform liability law passed in 2023 holding apps accountable for rider safety

Statistic 87

Future autonomous delivery vehicles projected to handle 15% of urban routes by 2030

Statistic 88

2024 insurance mandate covers all riders up to 100 million KRW accidents

Statistic 89

Antitrust probe into Baemin pricing practices launched Q1 2024

Statistic 90

Urban drone delivery zones approved in 5 cities by 2025 plan

Statistic 91

Expected 15% market consolidation with 3 major players dominating by 2027

Statistic 92

Rider union membership grew 50% to 80,000 in 2023 amid wage pushes

Statistic 93

Data privacy fines totaled 500 million KRW for delivery apps in 2023 breaches

Statistic 94

Green logistics policy requires 30% EV fleet by 2027 for large firms

Statistic 95

Hyperlocal 10-min delivery projected to 10% market share by 2026

Statistic 96

Cross-border delivery tariffs reduced 10% boosting exports 2024 onward

Statistic 97

AI ethics guidelines for delivery routing implemented 2024

1/97

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In a nation where even kimchi travels faster than gossip, South Korea's delivery industry exploded to a staggering 33.5 trillion won in 2023, fueled by a 12.4% growth that turns every smartphone into a personal command center for anything from a midnight snack to a same-day parcel.

Key Takeaways

In 2023, South Korea's overall delivery service market reached a value of 33.5 trillion KRW, marking a 12.4% year-on-year growth driven by e-commerce expansion
The food delivery segment alone generated 15.2 trillion KRW in revenue in 2022, with a projected CAGR of 8.7% through 2027
Parcel delivery volume hit 4.85 billion units in 2023, up 15.2% from 2022 due to increased online shopping
Baemin held 54% market share in food delivery apps in 2023 with 8.5 million monthly active users
Coupang Eats captured 28% of food delivery market in H1 2023, growing 45% YoY in orders
Yogiyo commanded 15% market share with focus on regional cuisines, processing 1.2 million daily orders
Average daily food delivery orders nationwide exceeded 12 million in 2023
Parcel delivery success rate stood at 99.2% in 2023, with average delivery time of 24 hours
Peak hour delivery density in Seoul reached 150,000 orders per hour during lunch in 2023
72% of millennials aged 25-34 ordered food delivery weekly in 2023 survey of 5,000 respondents
65% of consumers prefer apps with under 30-minute delivery promise, per 2023 poll
Female users comprised 58% of food delivery app users in 2023 data
New delivery regulations capped rider commissions at 12% starting 2023
Minimum wage for delivery riders set at 9,860 KRW/hour in 2024, up 5% from 2023
Accident rate among riders dropped 18% after 2023 safety helmet mandates

South Korea's delivery industry is booming and rapidly evolving due to massive e-commerce growth.

Company Profiles and Market Share

Baemin held 54% market share in food delivery apps in 2023 with 8.5 million monthly active users
Coupang Eats captured 28% of food delivery market in H1 2023, growing 45% YoY in orders
Yogiyo commanded 15% market share with focus on regional cuisines, processing 1.2 million daily orders
CJ Logistics delivered 1.8 billion parcels in 2023, holding 22% of non-food delivery market
Hanjin Express (ePost) managed 900 million parcels annually, with 18% market share in express delivery
DoorDash Korea (entered 2023) achieved 5% market penetration in premium segments within 6 months
Woowa Brothers (Baemin parent) reported 4.2 trillion KRW revenue in 2023, up 22% YoY
Lotte ON integrated delivery services reached 1.5 million daily orders in 2023
Gmarket's delivery arm handled 500 million items, securing 12% e-commerce logistics share
Hyundai Glovis logistics for delivery grew to 2.1 trillion KRW revenue, 10% market share
Paik's Noodle chain exclusive delivery orders reached 2 million monthly via Baemin
Market Kurly premium grocery delivery had 3.5 million members, 8% share
Kolon Express specialized in cold-chain, 9% share with 450 million temp-controlled parcels
Shinsegae L&S logistics arm revenue 1.9 trillion KRW, 11% delivery share
Kakao T delivery service integrated 1 million rideshare-deliveries monthly
Naver Map's delivery feature boosted orders 40% to 500,000 daily in 2023
GS25 convenience store delivery via apps hit 15 million orders annually
Musinsa fashion delivery processed 120 million items, 14% fashion logistics share
Hellodd's B2C focus yielded 600 million parcels, 7% market share
Cumulative Baemin orders surpassed 5 billion by end-2023 since 2010 launch

Company Profiles and Market Share Interpretation

While Baemin feasts on over half the food delivery market, the battlefield is crowded with hungry competitors slicing up everything from luxury groceries to cold-chain parcels, proving that in Korea's cutthroat delivery wars, no niche is too small and no appetite too large.

Consumer Behavior and Preferences

72% of millennials aged 25-34 ordered food delivery weekly in 2023 survey of 5,000 respondents
65% of consumers prefer apps with under 30-minute delivery promise, per 2023 poll
Female users comprised 58% of food delivery app users in 2023 data
Average annual spend per user on delivery services was 450,000 KRW in 2023
41% of users aged 18-24 prioritize eco-friendly packaging in deliveries, 2023 survey
Subscription models like Coupang Rocket grew to 12 million subscribers by 2023
55% of rural consumers now use delivery services daily, up 30% since 2020
Contactless delivery preference remained at 92% post-COVID in 2023
Top cuisine ordered was Korean fried chicken at 28% of food deliveries in 2023
67% of seniors over 60 tried delivery for first time in 2023
78% of one-person households use delivery more than 5 times weekly, 2023 Nielsen survey
Preference for bundled grocery+meal kits rose to 35% in 2023 orders
49% of users switch apps for better promotions, per 2023 loyalty study
Average order value for food delivery increased 12% to 18,500 KRW in 2023
62% prioritize rider rating above 4.8 stars when ordering, 2023 poll
Vegetarian/vegan delivery options ordered 18% more in 2023 urban areas
Corporate lunch delivery accounts for 22% of midday orders B2B
81% of Gen Z use voice ordering features in delivery apps 2023
Seasonal demand peak: 45% increase during Chuseok holidays 2023
Satisfaction score for delivery services averaged 4.3/5 in 2023 ACSI Korea

Consumer Behavior and Preferences Interpretation

The data paints a picture of a nation being delivered to on its own terms, where speed is a religion, convenience is king, and the humble fried chicken arrives wrapped in a paradox of eco-guilt and contactless bliss.

Delivery Metrics and Operations

Average daily food delivery orders nationwide exceeded 12 million in 2023
Parcel delivery success rate stood at 99.2% in 2023, with average delivery time of 24 hours
Peak hour delivery density in Seoul reached 150,000 orders per hour during lunch in 2023
Electric vehicle usage in delivery fleets hit 15% nationwide by Q4 2023
Average cost per food delivery order was 4,200 KRW in 2023, including commissions
Rider average daily deliveries averaged 45 packages in urban areas in 2023 survey
Same-day delivery rate for e-commerce reached 68% in 2023, up from 52% in 2021
Nighttime delivery (10pm-6am) accounted for 22% of total volume in 2023
Drone delivery trials covered 500 km in rural areas, delivering 10,000 test packages
Return parcel rate was 8.5% for fashion items in delivery services 2023
Average delivery distance for food orders was 3.2 km in Seoul 2023
Fleet utilization rate averaged 85% during peak seasons in 2023
On-time delivery rate for same-day services was 94.5% in metro areas
Cost per parcel delivered dropped 7% to 1,200 KRW due to scale in 2023
Weekend delivery volume spiked 35% over weekdays in 2023 data
Overseas parcel exports via delivery services: 50 million units in 2023
Rider turnover rate was 42% annually in competitive urban markets 2023
Mobile app order completion time averaged 2.5 minutes in 2023 UX study
Cold-chain delivery growth 28% to 800 million units for perishables 2023

Delivery Metrics and Operations Interpretation

In a nation moving at the speed of a lunchtime scooter, Korea's delivery networks have engineered a staggering, nearly flawless symphony of logistics where 12 million daily food orders meet 99.2% success rates, even as the human cost is baked into the 42% rider turnover and the relentless grind of 45 packages per person, proving that the future of convenience is both impressively efficient and quietly demanding.

Market Size and Revenue

In 2023, South Korea's overall delivery service market reached a value of 33.5 trillion KRW, marking a 12.4% year-on-year growth driven by e-commerce expansion
The food delivery segment alone generated 15.2 trillion KRW in revenue in 2022, with a projected CAGR of 8.7% through 2027
Parcel delivery volume hit 4.85 billion units in 2023, up 15.2% from 2022 due to increased online shopping
E-commerce delivery market share accounted for 62% of total logistics in 2023, valued at 20.8 trillion KRW
Grocery delivery sales surged to 3.1 trillion KRW in 2023, representing 20% of total food delivery
Total delivery riders numbered 450,000 in Seoul metropolitan area by end of 2023
Logistics delivery market grew 10.5% YoY to 12.7 trillion KRW in Q3 2023
Online food delivery penetration rate reached 45% among urban households in 2023
Coupang's delivery revenue hit 18.4 trillion KRW in 2023, comprising 75% of its total sales
Market value of quick commerce delivery expected to reach 5 trillion KRW by 2025
In 2023, South Korea's delivery market saw 14.2% growth to 34.1 trillion KRW including all segments
Non-food parcel delivery revenue was 18.3 trillion KRW in 2023
Quick service restaurant tie-ups boosted delivery sales by 25% in 2023
Overseas remittance delivery market for Korea grew 30% to 1.2 trillion KRW
B2B delivery segment valued at 7.5 trillion KRW with 11% YoY increase
11street platform delivery volume up 18% to 300 million parcels in 2023
Total industry employment reached 650,000 including part-timers in 2023
SSG.com grocery delivery hit 1.8 trillion KRW sales in 2023
Delivery market digital transformation investment totaled 2.5 trillion KRW in 2023

Market Size and Revenue Interpretation

South Korea's delivery landscape has become a turbocharged economic engine, where ordering your dinner, your groceries, and everything else with a tap now constitutes a massive, multi-trillion won industry that feeds the nation both literally and financially.

Regulatory, Challenges, and Future Outlook

New delivery regulations capped rider commissions at 12% starting 2023
Minimum wage for delivery riders set at 9,860 KRW/hour in 2024, up 5% from 2023
Accident rate among riders dropped 18% after 2023 safety helmet mandates
Projected market growth to 50 trillion KRW by 2028 with 9% CAGR
25% increase in labor disputes in delivery sector in 2023, totaling 150 cases
AI route optimization mandated for fleets over 1,000 riders by 2025 regulations
Carbon emission targets for delivery firms: 20% reduction by 2030
Platform liability law passed in 2023 holding apps accountable for rider safety
Future autonomous delivery vehicles projected to handle 15% of urban routes by 2030
2024 insurance mandate covers all riders up to 100 million KRW accidents
Antitrust probe into Baemin pricing practices launched Q1 2024
Urban drone delivery zones approved in 5 cities by 2025 plan
Expected 15% market consolidation with 3 major players dominating by 2027
Rider union membership grew 50% to 80,000 in 2023 amid wage pushes
Data privacy fines totaled 500 million KRW for delivery apps in 2023 breaches
Green logistics policy requires 30% EV fleet by 2027 for large firms
Hyperlocal 10-min delivery projected to 10% market share by 2026
Cross-border delivery tariffs reduced 10% boosting exports 2024 onward
AI ethics guidelines for delivery routing implemented 2024

Regulatory, Challenges, and Future Outlook Interpretation

Korea's delivery sector is being squeezed into a tighter, safer, and greener box, with a flurry of new rules protecting riders and the planet while the platforms, under growing scrutiny, race toward a future of drones, data, and consolidation.

Sources & References

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