01 Industry overview
The insurance restoration industry at a glance
The U.S. insurance restoration market remains fragmented and weather-driven: 19 tracked companies generated $2.54 billion in remodeling revenue in 2025, while severe weather created substantial repair demand.
- $2.54B[20]
- Tracked revenue, 2025
- 273,432[20]
- Tracked jobs, 2025
- 27[54]
- U.S. billion-dollar disasters, 2024
- 102,700[55]
- Remediation-services jobs, 2025
- Market size
- There is no single official U.S. market-size series for insurance restoration because restoration work is distributed across construction, remediation and related service classifications. As a benchmark, 19 insurance-restoration companies reported $2.54 billion in remodeling revenue in 2025.[20]
- Forecast & CAGR
- A commercial market study estimates that residential disaster-restoration services will grow at a 5.3% CAGR from 2027 to 2032. This is a forecast for the residential segment rather than the entire insurance-restoration industry.[21]
- Market share & regions
- The U.S. market is nationally distributed because storms, floods, wildfires and other loss events occur across multiple regions. NOAA recorded 27 U.S. weather and climate disasters costing at least $1 billion each in 2024, with total costs of approximately $182.7 billion; the source does not publish a comparable restoration-revenue share by region.[54]
- Segmentation
- Insurance restoration work spans mitigation and reconstruction for water, fire, mold, storm and other property losses. In the 2025 Top 500 contractor sample, approximately three-quarters of projects were insurance-restoration jobs; roofing represented 15.9% of work, siding 3.1% and light commercial work ranked below siding.[20]
- Key players & concentration
- The industry is highly fragmented, with no single official concentration statistic or dedicated industry code. The 2025 Top 500 insurance-restoration sample indicates that even large listed contractors represent only a portion of the broader market, while private-equity-backed platforms are pursuing regional consolidation.[20][19]
- Pricing
- Pricing is constrained by insurer estimating systems and standardized price lists, while contractors face rising labor and material costs. In Crawford’s 2026 survey, 58% of restoration contractors said they were absorbing higher labor costs to keep prices consistent, and only about one-third had raised job prices to reflect labor expenses.[27][13]
- Trends, drivers & challenges
- Demand is supported by severe weather, aging properties and insurance-funded claims, but contractors report labor shortages, cost inflation and longer project cycles. Crawford found that labor-market conditions affected 86% of surveyed contractors’ businesses and created operational impacts for 73% in 2026.[27][54]
- Consumer behavior & competition
- Competition increasingly depends on referral networks, carrier-program access, response speed, documentation and customer experience. In the 2025 contractor sample, referrals generated 30% of leading sources, canvassing 25.4% and repeat business 13.7%; in Crawford’s 2026 survey, 33% of contractors identified customer experience as the leading measure of managed-repair success.[20][56]
- M&A
- Private-equity activity remains a major consolidation force. Recent reported transactions include KNOX-LANE’s acquisition of HighGround in March 2025 and Hidden River Strategic Capital’s acquisition of ServiceMaster Restore in January 2025, alongside earlier platform acquisitions involving American Restoration, Accuserve and Insurcomm.[19]
- Regulation
- Insurance restoration firms operate across construction, remediation, occupational-safety and insurance-claims requirements, but the sector lacks a dedicated federal industry classification. Restoration Industry Association representatives have argued that current statistical groupings do not adequately capture restoration-specific hazards such as contamination exposure, structural instability and fire residue.[1][55]
- Latest news
- The latest industry survey available as of November 9, 2026 is Crawford’s 2026 Managed Repair Market Report, based on nearly 500 U.S. contractors surveyed in the second quarter of 2026. It reports that rising material costs, economic uncertainty and labor shortages were the leading concerns, while technology adoption was concentrated in estimating, documentation and project management.[27]
02 Ranking
Top 10 Companies in the Insurance Restoration Industry
The leading companies in the insurance restoration industry, ranked on market impact, performance, momentum, innovation and brand popularity.
Updated November 9, 2026 · Next review December 9, 2026
BELFOR Holdings leads Gitnux's 2026 insurance restoration ranking with an Overall score of 9.6, with 74.1% of its activity tied to insurance work in 2025. SERVPRO Industries is the highest-ranked restoration services provider at 9.3, with over 2,359 locations and about $4.75 billion systemwide sales in 2025.
Ranked by Overall score · How we score ↓
Editor's top 3 picks
Where to start, by need.
#1 Overall · Leader in disaster recovery & reconstruction
BELFOR Holdings
US
Ranked #1 · 9.6 · Disaster recovery & reconstruction
Why we picked it: It reports that most activity is insurance work, supporting coverage-driven restoration demand.
Leader in residential & commercial restoration
SERVPRO Industries
US
Ranked #2 · 9.3 · Residential & commercial restoration
Why we picked it: Its large franchised footprint is tied to residential and commercial restoration delivery.
Leader in property damage restoration
Polygon Group
SE
Ranked #4 · 8.8 · Property damage restoration
Why we picked it: Its Europe positioning in property damage restoration is reflected in reported profitability signals.
Pick 1 is the #1 company overall. Picks 2 and 3 are the highest-ranked companies in the top 5 that add a new segment.
Full ranking
| # | Company | Overall ↓ | Impact | Company snapshot |
|---|---|---|---|---|
| 1 | BELFOR Holdings Disaster recovery & reconstruction · US | 9.6 | 9.9 | |
Company snapshot · BELFOR Holdings · Data as of November 9, 2026 BELFOR describes itself as the world’s largest disaster recovery and restoration company.[18]
| ||||
| 2 | SERVPRO Industries Residential & commercial restoration · US | 9.3 | 9.1 | |
Company snapshot · SERVPRO Industries · Data as of November 9, 2026 SERVPRO operated over 2,359 locations with approximately $4.75 billion in systemwide sales in 2025.[26]
| ||||
| 3 | ATI Restoration Disaster recovery & reconstruction · US | 9.1 | 8.5 | |
Company snapshot · ATI Restoration · Data as of November 9, 2026 ATI is a national leader in restoration and remediation services across the United States.[57]
| ||||
| 4 | Polygon Group Property damage restoration · SE | 8.8 | 9.2 | |
Company snapshot · Polygon Group · Data as of November 9, 2026 Polygon is described as Europe’s market leader in property damage restoration.[58]
| ||||
| 5 | PuroClean Residential & commercial restoration · US | 8.7 | 8.4 | |
Company snapshot · PuroClean · Data as of November 9, 2026 PuroClean operates a restoration network of more than 500 locations in the US and Canada.[59]
| ||||
| 6 | ServiceMaster Brands ServiceMaster Restore franchise restoration network · US | 8.5 | 8.4 | |
Company snapshot · ServiceMaster Brands · Data as of November 9, 2026 ServiceMaster Restore reports roughly $1.5 billion in systemwide sales.[60]
| ||||
| 7 | Signal Restoration Services Large-loss commercial property restoration · US | 8.4 | 8.4 | |
Company snapshot · Signal Restoration Services · Data as of November 9, 2026 Signal services all 50 US states, Canada and the Caribbean through 500+ partner locations.[61]
| ||||
| 8 | BluSky Restoration Contractors Commercial, residential and catastrophe restoration · US | 8.4 | 8.4 | |
Company snapshot · BluSky Restoration Contractors · Data as of November 9, 2026 BluSky provides restoration, renovation, environmental and catastrophe services nationwide.[62]
| ||||
| 9 | BMS CAT Large-loss restoration and reconstruction · US | 7.9 | 7.0 | |
Company snapshot · BMS CAT · Data as of November 9, 2026 BMS CAT reports more than 287,000 restoration jobs performed over the last decade.[63]
| ||||
| 10 | Steamatic Water, fire, mold and contents restoration franchisor · US | 7.2 | 7.0 | |
Company snapshot · Steamatic · Data as of November 9, 2026 Steamatic has provided restoration and cleaning services since 1968.[64]
| ||||
How we score
- Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.
Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.
Cadence Recalculated when new figures are published; next review December 9, 2026.
Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.
Cite this ranking
APA
Helena Kowalczyk. (2026, February 13). Top 10 companies in the insurance restoration industry. In Insurance Restoration Industry Statistics. Gitnux. https://gitnux.org/insurance-restoration-industry-statistics/#top-companies
U.S. private-sector annual-average establishments in NAICS 562910 Remediation Services
U.S. private-sector annual-average establishments in NAICS 562910 Remediation Services grew from 7,663 in 2021 to 9,227 in 2025.
03 Trends & forecasts
Top 10 Insurance Restoration Industry Trends & Forecasts 2027
What is changing in the insurance restoration industry, with the evidence behind each trend and a forecast for 2027.
Forecasts were generated by an AI model from the cited evidence. They are estimates, not guarantees.
01Disaster-driven demand stays elevated
High confidenceNOAA recorded 27 U.S. weather and climate disasters costing at least $1 billion in 2024, with estimated losses of approximately $182.7 billion. The 19 tracked insurance-restoration companies generated $2.54 billion in remodeling revenue and completed 273,432 jobs in 2025.[20]
Forecast 2027: Demand should remain above historical norms in 2027, although annual revenue will fluctuate with hurricane, wildfire, flood and severe-storm activity. Disaster concentration will continue to create periodic capacity surges rather than smooth growth.
02Residential restoration grows moderately
Medium confidenceA commercial market study cited in the overview forecasts residential disaster-restoration services to expand at a 5.3% CAGR from 2027 through 2032. Residential work already represents the core operating market for many restoration contractors.[20]
Forecast 2027: Residential restoration revenue is likely to grow at roughly mid-single-digit rates in 2027, supported by insurance-funded repairs and aging housing stock. Growth will be uneven across regions and service categories.
03Water damage remains the core service
High confidenceThe 2026 Restoration Benchmarking Survey identifies water-damage restoration as the industry’s core profit engine. The same survey reports that most respondents expect growth, with nearly three-quarters projecting some increase in revenue.[1]
Forecast 2027: Water mitigation and related reconstruction should remain the largest recurring restoration category in 2027. Contractors will increasingly compete on response time, drying documentation and the ability to convert mitigation work into reconstruction.
04Contractor capacity remains labor-constrained
High confidenceCrawford’s 2026 survey found that labor-market conditions affected 86% of surveyed contractors’ businesses and created operational impacts for 73%. BLS data show approximately 102,300 payroll jobs in remediation services in May 2025, while a QCEW-based estimate reports 100,482 annual-average private-sector remediation jobs in 2025.[27][55][65]
Forecast 2027: Labor availability will remain a principal limit on 2027 growth, particularly during catastrophe peaks. Firms will respond through higher wages, technician training, subcontractor networks and greater use of workflow automation.
05Labor costs keep pressuring margins
High confidenceIn Crawford’s 2026 survey, 58% of restoration contractors said they were absorbing higher labor costs to keep pricing consistent, while only about one-third had raised job prices to reflect labor expenses. Rising labor costs therefore remain only partly recoverable through customer or carrier pricing.[2]
Forecast 2027: Margin pressure should persist in 2027, with larger networks better positioned to spread recruiting, training and administrative costs. Smaller contractors will increasingly need selective price increases, productivity improvements or specialization to protect profitability.
06Material inflation remains a pricing constraint
High confidenceCrawford’s 2026 market report identifies rising material costs as one of the leading concerns among restoration contractors. The 2025 Top 500 insurance-restoration sample also reported that remodeling revenue for 19 tracked companies fell 9.1% year over year to $2.54 billion, illustrating the sensitivity of reported revenue and volume to market conditions.[27][20]
Forecast 2027: In 2027, contractors will continue to face difficulty passing every input-cost increase through standardized insurer estimates. Procurement scale, preferred-vendor agreements and tighter scope control should become more important competitive advantages.
07AI adoption moves from pilots to workflows
High confidenceThe 2026 Restoration Benchmarking Survey reports that the share of respondents with no AI implementation fell from 50% in 2025 to about 30% in 2026. Contractors are using AI for estimate drafting, report writing, marketing content, administrative work and standard-operating-procedure development.[1]
Forecast 2027: By 2027, AI will be more commonly embedded in estimating, file review, documentation and scheduling, but human review will remain necessary for complex scopes and disputed claims. Adoption will favor firms with standardized data and repeatable operating processes.
08Documentation becomes a technology battleground
High confidenceThe 2026 Restoration Benchmarking Survey warns that AI-assisted claim review is becoming more common on the carrier side and that contractors without strong documentation technology may face a growing disadvantage. Crawford also identifies technology and AI as a major factor affecting the managed-repair industry, cited by 34% of contractors in its survey.[1][27]
Forecast 2027: In 2027, photo records, moisture data, time stamps, scope narratives and change-order evidence will become more important in payment decisions. Documentation quality will increasingly affect cycle time, supplement recovery and carrier relationships.
09Managed repair networks gain importance
High confidenceCrawford reports that 74% of contractors identified a steady stream of work as a benefit of managed-repair programs. The same research found that 33% of contractors considered customer experience the leading indicator of managed-repair success.[2]
Forecast 2027: Managed-repair and third-party administrator networks should expand their influence in 2027, especially for insurers seeking consistent service levels and measurable customer outcomes. Network participation will remain valuable but may constrain contractor pricing and operating autonomy.
10Customer experience outranks price differentiation
High confidenceCrawford’s 2026 survey found customer experience was selected by 33% of contractors as the single biggest factor in industry success, more than twice the share choosing workmanship quality. A separate 2026 restoration survey found experience and reputation were the primary differentiators for nearly 58% of respondents, while low-cost positioning was negligible.[2][1]
Forecast 2027: In 2027, response speed, communication, scheduling transparency and claim-status visibility will be central to winning referrals and retaining carrier-program access. Price will remain important, but service reliability should provide greater differentiation than discounting alone.
04 Statistics
Technology & Innovation
Technology use is near-universal, with 98% of contractors using tech for estimating, documentation, and project management in 2026, while AI shifts from no implementation (30%) to partial integration (24%).
AI in the insurance restoration industry
- 30% of restoration contractors said in 2026 that they had not yet implemented AI, down from 50% in 2025, United States.[1]
- 37% of restoration contractors described themselves as being in the early stages of exploring AI solutions in 2026, United States.[1]
- 98% of restoration contractors used technology in their businesses in 2026, including estimating, documentation, project management, moisture detection and damage assessment, United States.[2]
- 58% of restoration contractors identified experience and reputation as their primary business differentiator in the 2026 benchmarking survey, United States.[1]
- 24% of restoration contractors reported partial AI integration in 2026, United States.[1]
- 28% of restoration contractors said AI costs were manageable and that they were actively investing in the technology in 2026, United States.[1]
Digital Transformation in the insurance sector (sector benchmark)
- 25% of the world’s 210 largest insurers had fully digitalized their value chain in ACORD’s 2025 study, while 46% were still investing in digitalization without completing the transformation.[3]
- 46% of global insurers were classified as having digital aspirations in ACORD’s 2025 maturity study, meaning they had explicit digitalization investment but remained on the transformation journey.[3]
- 45% of surveyed global insurance companies identified legacy technology systems and infrastructure as their biggest barrier to adopting digital tools and new ways of working.[4]
- 13% of UK insurance professionals surveyed said their operations were fully digitized, while 79% considered digital transformation important or extremely important for competitiveness.[5]
Technology Adoption in the insurance sector (sector benchmark)
- 95% of UK insurance firms responding to the Bank of England’s 2024 survey were already using artificial intelligence, the highest adoption rate among surveyed financial-services sectors.[6]
- 78% of global property-and-casualty insurers surveyed by Bain were using generative AI in some capacity in 2025, but only 4% had scaled it across their organizations.[7]
- 65% of European insurance undertakings surveyed by EIOPA were already actively using generative AI in 2025, with another 23% planning adoption.[8]
- 76% of US insurance executives surveyed by Deloitte had implemented generative AI in at least one business function in 2024, including 82% of life-and-annuity insurers and 70% of property-and-casualty insurers.[9]
Cloud Computing in the insurance sector (sector benchmark)
- 94% of Insurance Ireland CEOs surveyed said their companies currently adopted cloud technology in 2025, making it the most widely adopted innovative technology in the survey.[10]
- Cloud computing and data-science techniques were described as well embedded across many Irish insurance companies in a 2025 CEO survey covering 37 respondents.[10]
- Gartner reported in 2024 that industry cloud platforms were highly valued by insurance respondents to its Cloud End-User Behavior Survey, indicating strong interest in sector-specific cloud environments.[11]
- 78% of Insurance Ireland CEOs surveyed planned future use of cloud technology in 2025, despite already reporting 94% current adoption.[10]
Big Data in the insurance sector (sector benchmark)
- 65% of European insurance undertakings surveyed by EIOPA used generative AI in 2025, with reported applications spanning customer service, claims management, sales and distribution, and data analysis.[8]
- 64% of reported generative-AI use cases among European insurers were for internal back-office applications in EIOPA’s 2025 survey, compared with 36% for customer-facing applications.[8]
- 75% of Insurance Ireland CEOs surveyed said their companies currently adopted data science or analytics in 2025, making it the second-most adopted innovative technology in the survey.[10]
- 50% of European non-life insurers and 24% of life insurers reported using artificial intelligence in their operations in EIOPA’s 2023 digitalization survey.[8]
IoT in the insurance sector (sector benchmark)
- 13% of Insurance Ireland CEOs surveyed said their companies currently adopted Internet of Things technology in 2025.[10]
- 13% of Insurance Ireland CEOs reported current IoT adoption in 2025, compared with 94% for cloud technology and 75% for data science or analytics.[10]
- 19% of Insurance Ireland CEOs reported planned IoT adoption in 2025, compared with 54% planning machine learning and predictive modelling and 86% planning artificial intelligence.[10]
- 19% of Insurance Ireland CEOs surveyed planned future Internet of Things adoption in 2025, up from 13% reporting current adoption.[10]
Innovation in the insurance restoration industry
- 18% of restoration contractors projected 6–10% business growth in 2026, United States.[1]
- 93% of restoration contractors cited referrals as a lead source in 2026, United States.[1]
- 31% of restoration contractors projected more than 10% business growth in 2026, United States.[1]
- 55% of restoration contractors cited adjuster and insurance-agent relationships as a lead source in 2026, down from 68% in 2025, United States.[1]
05 Statistics
Data & Analytics
Contract-level claim timing varies by scope: standard water-mitigation median resolution was 43 days through Q1 2026, while higher-value multi-discipline claims ran 60 to 70 days.
Business intelligence in the insurance restoration industry
- Standard water-mitigation restoration claims had a median resolution time of 43 days in One Claim Solution’s dataset through the first quarter of 2026.[12]
- More than 10,000 insurance restoration claims formed the representative dataset for One Claim Solution’s analysis covering late 2025 through the first quarter of 2026.[12]
- Combination restoration claims were nearly 3 times the average water-mitigation claim size in One Claim Solution’s dataset covering late 2025 through the first quarter of 2026.[12]
- Higher-value, multi-discipline restoration claims had median resolution times of 60 to 70 days in One Claim Solution’s dataset through the first quarter of 2026.[12]
- First-offer settlements averaged about 87% of net invoice value for the smallest restoration claims in One Claim Solution’s dataset through the first quarter of 2026.[12]
- Asbestos restoration claims were roughly 1.5 times the average water-mitigation claim size in One Claim Solution’s dataset covering late 2025 through the first quarter of 2026.[12]
Data analytics in the insurance restoration industry
- 21% of restoration companies reported that 0.5% to 10% of gross revenue came from third-party administrators in the 2024 RIA survey.[13]
- 10% of restoration companies reported that 41% to 100% of gross revenue came from third-party administrators in the 2024 RIA survey.[13]
- The One Claim Solution dataset included water mitigation, mold, fire, asbestos and packout claims, while excluding roofing, storm damage and reconstruction through the first quarter of 2026.[12]
- 23.5% of restoration companies reported that 11% to 40% of gross revenue came from third-party administrators in the 2024 RIA survey.[13]
- Water mitigation represented the majority of claim volume in One Claim Solution’s restoration dataset covering late 2025 through the first quarter of 2026.[12]
- 45% of restoration companies reported no third-party-administrator revenue involvement in the 2024 RIA Cost of Doing Business survey.[13]
Data Quality in the insurance sector (sector benchmark)
- 45% of insurers globally cited receiving relevant asset data within required timeframes as an operational challenge in 2024.[14]
- 63% of UK insurers and brokers reported distrust in data as a data challenge in 2025.[15]
- 61% of insurance respondents globally identified internal data quality as their biggest challenge in fraud response in 2024.[16]
- 39% of insurers globally cited asset data management as an operational challenge in 2024.[14]
- 53% of insurance respondents globally identified access to external data as a fraud-response challenge in 2024.[16]
- 71% of UK insurers and brokers reported duplicate data as a data challenge in 2025.[15]
Data Governance in the insurance sector (sector benchmark)
- 48% of insurance executives said risk management and compliance were a focus of their data strategy in 2026.[17]
- 55% of insurance executives said data security and privacy were a focus of their data strategy in 2026.[17]
- 65% of insurance executives said data governance was a focus of their data strategy in 2026.[17]
- 67% of UK insurers and brokers followed manual processes for customer financial-crime risk assessments in 2025.[15]
- 17% of UK insurers and brokers had a unified data platform supporting integrations from multiple data sources in 2025.[15]
KPIs in the insurance restoration industry
- BELFOR derived 50% of its remodeling gross revenue from referrals and 25% from repeat business in 2024.[18]
- 372,296 jobs were completed by the 2025 Top 500 insurance restoration contractors in 2024, up from 314,704 jobs the previous year.[18]
- The 2025 Top 500 insurance restoration contractors forecast more than $4 billion in remodeling gross sales for 2025.[18]
- The median workforce of the 2025 Top 500 insurance restoration contractors increased from 35 to 44 employees in 2024.[18]
- BELFOR forecast $2.6 billion in remodeling gross sales for 2025, a projected year-over-year increase of nearly 4.5%.[18]
- ATI Restoration reported $327.4 million in remodeling gross sales on 12,129 jobs in 2024.[18]
06 Statistics
Strategy & Growth
The sector shows breadth of activity but limited consolidation: 60,020 businesses operated in 2024, while the 2025 Top 500 sample still represented a defined subset of total restoration work.
Growth in the insurance restoration industry
- 60,020 businesses operated in the United States damage-restoration-services industry in 2024.[19]
- 9.1% was the decline in remodeling revenue among 19 United States insurance-restoration companies from 2024 to 2025.[20]
- 18.3% was the increase in jobs reported by leading insurance-restoration contractors from 2023 to 2024.[20]
- $4 billion was the expected 2025 remodeling gross sales threshold for insurance-restoration contractors.[20]
- 44 employees was the median workforce size of leading insurance-restoration contractors in 2024.[20]
- 4.2% was the 2019–2024 CAGR in the number of United States damage-restoration-services businesses.[19]
Differentiation in the insurance restoration industry
- 32.4% was the water-damage segment’s share of the disaster-restoration-services market in 2026.[21]
- 3.1% of leading insurance-restoration contractors’ work was siding in 2024.[20]
- 20% was the estimated share represented by mold remediation, biohazard and specialty restoration in 2024.[22]
- 74.1% was the average insurance-work share reported by 19 United States insurance-restoration companies in 2025.[21]
- 75% of leading insurance-restoration contractors’ jobs were categorized as insurance restoration in 2024.[20]
- 25% was the estimated share of global restoration-services activity represented by fire, smoke and soot restoration in 2024.[22]
Mergers and acquisitions in the insurance restoration industry
- 3 restoration companies were acquired to launch Guardian Restoration Partners in 2023.[23]
- 40-plus branches were associated with BluSky Restoration Contractors at its 2021 acquisition.[24]
- 2024 was the year BMS CAT acquired Legacy Services Corporation, according to restoration-industry transaction reporting.[24]
- 900-plus employees were associated with BluSky Restoration Contractors when Partners Group and Kohlberg acquired the company in 2021.[24]
- 12 acquisitions had been completed by BMS CAT and Blackmon Mooring cumulatively by 2024.[24]
- $1 billion or more was the estimated enterprise value of BluSky Restoration Contractors at its 2021 acquisition.[24]
Strategic partnerships in the insurance restoration industry
- 10% of restoration providers reported that third-party administrators supplied 21%–30% of their jobs in 2024.[25]
- 15%–20% was the reported typical share of a restoration job’s cost taken by third-party administrators from providers.[25]
- 80% of restoration work was estimated to flow through insurance carriers, making carrier relationships a major business channel in 2024.[25]
- 14% of restoration providers reported that third-party administrators supplied more than half of their jobs in 2024.[25]
- 2018 was the year Servpro introduced its reconstruction accounts participation agreement program for national insurance-carrier relationships.[26]
- 26% of restoration providers reported that third-party administrators supplied 1%–20% of their jobs in 2024.[25]
07 Statistics
People & Workforce
Labor-market constraints show up operationally: 86% of contractors reported labor-market effects in 2026, most often through longer job-cycle times.
Hiring in the insurance restoration industry
- 27% of Midwest managed-repair contractors identified labor shortages as their top concern in 2026, United States.[27]
- 53% of restoration contractors said it was harder to find qualified workers in 2026, United States.[27]
- 58% of restoration contractors said workers’ wage expectations had increased in 2026, United States.[27]
- 73% of restoration contractors said labor-market challenges affected operations in 2026, most often through longer job-cycle times, United States.[2]
- 6.7% of Southwest managed-repair contractors identified labor shortages as their top concern in 2026, United States.[27]
Remote Work in the insurance sector (sector benchmark)
- Across U.S. finance and insurance employees, 30% worked fully from home during the December 2024–March 2025 survey period.[28]
- Across U.S. finance and insurance workers, 13.4% reported remote work in the Chicago Fed survey covering July 2021 through March 2024.[29]
- Across North American insurance and actuarial professionals, 89% said in 2025 they had the option to work remotely.[30]
- Across U.S. insurance companies, 22% said in 2025 that most of their staff worked fully remotely.[31]
Hybrid Work in the insurance sector (sector benchmark)
- Across U.S. finance and insurance employees, 38% worked in hybrid arrangements during the December 2024–March 2025 survey period.[28]
- Across U.S. finance and insurance workers, 28.7% were in hybrid work environments as of September 2024.[32]
- Among finance, insurance and real-estate employers in the United States, 55.8% were classified as fully hybrid in the 2024 NACE employer survey.[33]
- Across 116 UK insurance companies, 19% expected their hybrid-working policy to become more restrictive in 2025.[34]
Employee Engagement in the insurance sector (sector benchmark)
- Among U.S. employees surveyed by Gallup, 16% were actively disengaged in 2023, providing an economy-wide benchmark for insurance employers.[35]
- Across U.S. employees, 33% were engaged in their work and workplace in 2023, an economy-wide benchmark relevant where insurance-specific engagement data are limited.[35]
- Across insurance employees surveyed by APQC in the first half of 2024, employee experience priorities and engagement gaps were measured across insurance organizations.[36]
- Among workers newly hired into property and casualty insurance during the previous five years, about one-third valued engaging and interesting work in a 2025 poll.[32]
Change Management in the insurance sector (sector benchmark)
- Across 200 global insurance executives, 73% planned to change their core insurance management technology within three years in 2025.[37]
- Across 53 insurance transformation leaders, 44% placed their organizations in the top quartile for AI transformation in 2026.[17]
- Across property and casualty insurers, 28% of AI investment went to change management, including employee and leadership training, in 2026.[38]
- Across 200 global insurance executives, 45% identified legacy technology as a major barrier to adopting digital tools and new ways of working in 2024.[4]
- Among global insurance chief risk officers, 75% reported increased involvement in major enterprise-wide change initiatives in 2025.[39]
08 Statistics
Customer & Sales
Customer experience in the insurance restoration industry
- 61.9% of U.S. insurance restoration contractors identified customer experience as a factor contributing to managed-repair success in 2026.[27]
- 82.1% of surveyed insurance restoration stakeholders said contractor-provided customer experience directly affects consumers’ perception of the insurance carrier in 2026.[27]
- 55% of U.S. insurance restoration contractors said managed-repair programs eliminate customers’ need to find a contractor in 2026.[27]
- 54.5% of U.S. insurance restoration contractors identified quality of workmanship as a factor contributing to managed-repair success in 2026.[27]
- 44% of U.S. insurance restoration contractors identified warranty protection as a customer benefit of managed-repair programs in 2026.[27]
Customer retention in the insurance restoration industry
Customer acquisition in the insurance restoration industry
- 12,129 jobs generated $327.4 million in ATI Restoration gross remodeling sales in 2024.[18]
- 500,000 insureds were served annually by Crawford’s Contractor Connection network in 2026.[27]
- 372,296 jobs were completed by the surveyed U.S. insurance restoration contractors in 2024.[18]
- 318,882 jobs generated $2.49 billion in BELFOR gross remodeling sales in 2024.[18]
Customer loyalty in the insurance restoration industry
- 56% of U.S. insurance restoration contractors cited built-in credibility and trust as a benefit of managed-repair programs in 2026.[27]
- 50% of BELFOR’s remodeling gross revenue came from referrals in 2024.[18]
- 30% of the average lead sources reported by U.S. insurance restoration contractors in 2024 came from referrals.[18]
- 40% of U.S. insurance restoration contractors cited stronger client relationships as a benefit of managed-repair programs in 2026.[27]
Lead generation in the insurance restoration industry
- 33.33% of restoration and remediation businesses used outside sales representatives to generate or retain customer leads in 2023.[1]
- 25.89% of restoration and remediation businesses used lead services to generate or retain customer leads in 2023.[1]
- 94.05% of restoration and remediation businesses used referrals to generate or retain customer leads in the 2023 Cleanfax survey.[1]
- 61.01% of restoration and remediation businesses used networking through associations or chambers to generate or retain customer leads in 2023.[1]
- 63.99% of restoration and remediation businesses used adjuster or insurance-agent relations to generate or retain customer leads in 2023.[1]
09 Statistics
Marketing & Brand
Referral and canvassing remain measurable lead channels; average lead-source shares in 2024 included 30% from referrals and 25.4% from canvassing in the U.S. contractor set.
Marketing in the insurance restoration industry
- 25.4% of the average lead sources reported by U.S. insurance restoration contractors in 2024 came from canvassing.[18]
- 4.1% of gross revenue was the average annual marketing spend reported by U.S. insurance restoration contractors for 2023.[18]
- 2% of ATI Restoration’s remodeling gross revenue was allocated to marketing in 2024.[18]
- 4.6% of gross revenue was the average annual marketing spend reported by U.S. insurance restoration contractors for 2024.[18]
- 6% of BELFOR’s remodeling gross revenue was spent on marketing in 2024.[18]
Digital marketing in the insurance restoration industry
Branding in the insurance restoration industry
Influencer Marketing in the insurance sector (sector benchmark)
- 11.62%: Banking, finance and insurance companies’ projected average share of marketing budgets allocated to influencer strategies three years later, based on 29 surveyed companies in 2023.[40]
- 5.76%: Banking, finance and insurance companies’ average share of marketing budgets allocated to influencer strategies currently, based on 29 surveyed companies in 2023.[40]
- 8%: European insurance undertakings reported plans to establish a commercial relationship with social-media influencers soon in EIOPA’s 2023 survey of 209 undertakings.[8]
- 4.17%: Banking, finance and insurance companies’ average share of marketing budgets allocated to influencer strategies one year earlier, based on 29 surveyed companies in 2023.[40]
- 25%: European insurance undertakings reported already having a commercial relationship with social-media influencers in EIOPA’s 2023 survey of 209 undertakings.[8]
10 Statistics
Operations & Execution
Storm-restoration throughput is sensitive to documentation and conversion: 29% of 2025 claim denials were tied to insufficient photo documentation, and the median door-to-appointment conversion rate was 9% in 2026.
Process optimization in the insurance restoration industry
- 73% of the median storm-restoration roofing funnel’s contracts reached completed installation in 2026?[41]
- 8.2 hours per rep per week was the average administrative-time saving reported by companies using a purpose-built CRM in 2026.[41]
- 64% of U.S. storm-restoration roofing companies used a roofing-specific CRM in 2026.[41]
- 97% of U.S. storm-restoration roofing companies with 36 or more reps used a roofing-specific CRM in 2026.[41]
- 31% of tracked U.S. storm-restoration roofing jobs were supplemented in 2025, according to HailMate’s 2026 report.[41]
Operational efficiency in the insurance restoration industry
- 9% was the median door-to-appointment conversion rate for storm-restoration roofing companies in 2026.[41]
- 98% of restoration contractors used technology for estimating, communications, documentation, project management, or field work in 2026.[7]
- 73% of restoration contractors said labor-market conditions had an operational impact in 2026, most often through longer job-cycle times.[7]
- 33 completed installations resulted from 1,000 doors knocked by the median storm-restoration roofing sales representative in 2026.[41]
- 86% of restoration contractors said the labor market was affecting their business in 2026.[7]
Quality management in the insurance restoration industry
- 29% of storm-restoration roofing claim denials in 2025 were attributed primarily to insufficient photo documentation.[41]
- 24% of storm-restoration roofing claim denials in 2025 were attributed primarily to damage being classified as wear or age rather than storm damage.[41]
- 61% was the median share of eligible storm-restoration roofing jobs receiving the second recoverable-depreciation payment in 2025.[41]
- 13% of storm-restoration roofing claim denials in 2025 were attributed primarily to incomplete or inaccurate scopes.[41]
- 73% of homeowners preferred text updates over phone calls during an insurance claim in the 2026 storm-restoration roofing survey.[41]
Supply chain in the insurance restoration industry
- 18% of recovered storm-restoration roofing supplement dollars came from steep or high-access charges in 2025.[41]
- 2.05% was the increase in residential reconstruction material costs between July 2025 and July 2026.[7]
- 16% of recovered storm-restoration roofing supplement dollars came from detached structures and accessories in 2025.[41]
- 27% of recovered storm-restoration roofing supplement dollars came from code or ordinance upgrades in 2025.[41]
- 19% of BELFOR’s U.S. remodeling gross sales was spent on building materials in 2024.[20]
Outsourcing / Offshoring in the insurance sector (sector benchmark)
- 37% of Australian insurance businesses offshored at least one function in 2026, compared with 29% in 2023.[42]
- 44% of insurance organizations globally planned to increase outsourcing in Asia over the following 12 months in 2025.[17]
- 70% of Australian insurance businesses that offshore used offshore teams for broker support in 2026.[42]
- 63% of Australian insurance businesses that offshore used offshore teams for administration and back-office work in 2026.[42]
- 45% of Australian insurance businesses that offshore used offshore teams for document processing in 2026.[42]
11 Statistics
Finance & Pricing
Margins reflect pricing pressure: 58% of contractors absorbed higher labor costs to keep prices consistent in Crawford’s 2026 survey, while 19% reported gross-profit margins below 20%.
Pricing strategy in the insurance restoration industry
- 15% was the average profitability reported by restoration companies using independently created price lists in 2024.[13]
- 49.5% of restoration companies used independently created price lists in the 2024 RIA survey.[13]
- 36% of restoration companies using independently created price lists derived at least 90% of their revenue from those lists in 2024.[13]
- $13,400 was the median insurance-restoration roofing job value in the 2025 claims dataset.[41]
- 17% of restoration contractors used Cotality as their pricing tool in 2026.[1]
Cost reduction in the insurance restoration industry
- 24% of restoration contractors reported partial artificial-intelligence integration in 2026.[1]
- 30% of restoration contractors had not implemented artificial intelligence in 2026, down from 50% in 2025.[1]
- 52% of restoration contractors reported annual employee turnover below 10% in 2026.[1]
- 6% of BELFOR’s remodeling gross sales was spent on marketing in 2024.[20]
- 2% of ATI Restoration’s remodeling gross revenue was spent on marketing in 2024.[20]
Profitability in the insurance restoration industry
- 19% of restoration contractors identified mold remediation as their most profitable service in 2026.[1]
- 52% of restoration contractors identified water-damage restoration as their most profitable service in 2026.[1]
- 15% was the average profitability of restoration companies using independently created price lists in 2024.[13]
- 19% of restoration contractors reported gross-profit margins below 20% in 2026.[1]
- 22% of restoration contractors reported gross-profit margins above 50% in 2026.[1]
Financial planning in the insurance restoration industry
- 26% of restoration contractors projected growth of 1–5% in 2026.[1]
- 74 days was the median time from claim filing to final recoverable-depreciation payment for storm-restoration roofing claims in 2025.[41]
- 18% of restoration contractors projected growth of 6–10% in 2026.[1]
- 18% of restoration contractors waited more than eight weeks for insurance payment in 2026.[1]
- 14% of restoration contractors anticipated a decline in 2026.[1]
12 Statistics
Product & Service
After-sales in the insurance restoration industry
- 82.1% of surveyed carriers agreed that contractors’ customer experience directly affects consumers’ perception of the carrier in 2026.[27]
- 44% of contractors identified warranty protection as a customer benefit of managed repair programs in the United States in 2026.[27]
- 72% of homeowners rated online reviews as highly important when choosing a cleaning, restoration or remediation company in the 2024 U.S. industry outlook.[43]
- 66% of contractors identified peace of mind from vetted professionals as a customer benefit of managed repair programs in the United States in 2026.[27]
- 55% of contractors identified eliminating the need for customers to find a contractor as a managed-repair benefit in the United States in 2026.[27]
Value proposition in the insurance restoration industry
- 46% of contractors cited cost control and reduced leakage as a carrier benefit of managed repair programs in 2026.[27]
- 61.9% of U.S. restoration professionals ranked customer experience among the factors contributing to managed-repair success in 2026.[27]
- 56% of contractors identified built-in credibility and trust as a benefit of managed repair participation in 2026.[27]
- 40% of contractors cited faster claim cycle times as a carrier benefit of managed repair programs in 2026.[27]
- 54.5% of U.S. restoration professionals ranked quality of workmanship among the factors contributing to managed-repair success in 2026.[27]
13 Statistics
Sustainability & Ethics
Sustainability requirements vary by market: German insurers reported repair over replacement at 81% in 2025 and requested sustainability policies or certifications at 39%.
Sustainability in the insurance restoration industry
- 44% of German property-and-casualty insurers used sustainable innovations in damage restoration in 2025.[44]
- 35% of German property-and-casualty insurers considered restoration firms’ promotion of the circular economy important in 2025.[44]
- 81% of German property-and-casualty insurers prioritized repair over replacement in claims settlement in 2025.[44]
- 39% of German property-and-casualty insurers requested sustainability policies or sustainability certification from service providers in 2025.[44]
- 74% of German property-and-casualty insurers considered sustainable service providers in claims settlement in 2025.[44]
Circular economy in the insurance restoration industry
- 53% of German property-and-casualty insurers prioritized recycling over disposal in claims settlement in 2025.[44]
- 26% of German property-and-casualty insurers considered using used or reconditioned parts instead of new parts important in 2025.[44]
- 35% of German property-and-casualty insurers considered restoration firms’ circular-economy promotion important in 2025.[44]
Carbon footprint in the insurance restoration industry
- 45% of German property-and-casualty insurers considered a restoration service provider’s vehicle fleet when selecting providers in 2025.[44]
- 43% of German property-and-casualty insurers considered restoration contractors’ carbon footprint or leak-prevention performance when selecting service providers in 2025.[44]
14 Statistics
Risk, Compliance & Legal
Risk controls expand beyond construction hazards: cyber resilience and data governance were emphasized by global CROs and insurers for 2026, with 78% planning to increase cybersecurity budgets.
Compliance in the insurance restoration industry
- 3,463 catastrophe-related questionable claims were submitted to ISO claim submissions in the United States between 2019 and 2021, many involving alleged contractors or public adjusters.[45]
- 19 homeowners across eight Florida counties and one Texas county were identified in a 2018 alleged assignment-of-benefits fraud case involving a restoration contractor company owner.[46]
- 864 catastrophe-related questionable claims were submitted in Texas between 2019 and 2021, the highest total among states in the cited NICB analysis.[45]
Risk Management in the insurance sector (sector benchmark)
- Across global insurance, 56% of CROs identified third-party risk management as a top operational-resilience focus for 2026.[47]
- Across global insurance, 66% of CROs identified cyber resilience as a top operational-resilience focus for 2026.[47]
- Across global insurance, 58% of CROs prioritized risk technology to strengthen risk governance and operating models in 2026.[47]
- Across global insurance, 60% of CROs identified critical business services as a top operational-resilience focus for 2026.[47]
Cybersecurity in the insurance sector (sector benchmark)
- Across global insurance, 14% of firms measured the potential financial impact of cyber risks to a significant extent in 2026.[48]
- Across global insurance, 78% of firms planned to increase cybersecurity budgets in 2026.[48]
- Across global insurance, 24% of firms spent significantly more on proactive than reactive cybersecurity measures in 2026.[48]
- Across global insurance, 58% of firms said geopolitical volatility was driving increased investment in cyber-risk mitigation in 2026.[48]
Data Privacy in the insurance sector (sector benchmark)
- Across global insurance, 55% of respondents prioritized data security and privacy in their data strategies, according to KPMG’s insurance executive survey.[17]
- Across global insurance, 75% of respondents named data privacy and security their foremost compliance challenge for 2024.[49]
- In Australia, 28% of people trusted the insurance industry to use their personal information fairly in 2026, down from 40% previously.[50]
- Across global insurance, 65% of respondents prioritized data governance in their data strategies, according to KPMG’s insurance executive survey.[17]
Crisis Management in the insurance sector (sector benchmark)
- Across global insurers, digital resilience was a leading focus for 50% of respondents in 2026.[51]
- Across global insurers, climate resilience was a leading focus for 47% of respondents in 2026.[51]
- Across global insurers, disaster resilience was a leading focus for 52% of respondents in 2026.[51]
- Across global insurers, only 25% said resilience was very or extremely embedded in strategic objectives in 2026.[51]
15 Statistics
Globalization & Expansion
Weather-driven demand supports cross-border scale: U.S. billion-dollar disasters were 27 in 2024, while the global disaster-restoration-services market was estimated at $70.0 billion in 2024.
Globalization in the insurance restoration industry
- $70.0 billion was the estimated global disaster-restoration-services market size in 2024.[52]
- $92.2 billion is the projected global disaster-restoration-services market size for 2029.[52]
- 32.4% was the water-damage segment’s share of the global disaster-restoration-services market in 2026.[21]
- $77.3 billion is the forecast global restoration-services market size for 2030.[53]
- $54.9 billion was the estimated global restoration-services market size in 2024.[53]
Supplier management in the insurance restoration industry
- 42% of restoration providers reported sourcing no mitigation or restoration jobs through third-party administrators in 2024.[25]
- 5% of restoration providers reported sourcing 31%–40% of jobs through third-party administrators in 2024.[25]
- 15%–20% of a restoration job’s cost was reported as the typical third-party-administrator fee charged to providers.[25]
- 10% of restoration providers reported sourcing 50% or more of jobs through third-party administrators in 2023.[25]
- 26% of restoration providers reported sourcing 1%–20% of jobs through third-party administrators in 2024.[25]
Stakeholder management in the insurance restoration industry
- More than $27 billion in weather-related disasters were recorded in the United States in 2024, creating restoration demand.[1]
- 2.7 million restoration-related claims were estimated to occur annually in the United States.[1]
- More than $13 billion in water-damage homeowners’ claims were incurred by insurers in the United States in 2024.[1]
- 74.1% of reported activity among 19 United States insurance-restoration companies was insurance work in 2025.[21]
- $2.54 billion of remodeling revenue was generated by 19 United States insurance-restoration companies in 2025.[20]
Distribution channels in the insurance restoration industry
- 10% of restoration providers reported receiving 21%–30% of jobs through third-party administrators in 2024.[25]
- 42% of restoration providers reported receiving no jobs through third-party administrators in 2024.[25]
- 25.4% was the share of leading insurance-restoration contractors’ average top-lead sources attributed to canvassing in 2024.[20]
- 26% of restoration providers reported receiving 1%–20% of jobs through third-party administrators in 2024.[25]
- 30% was the share of leading insurance-restoration contractors’ average top-lead sources attributed to referrals in 2024.[20]
Key questions about the Insurance Restoration Industry
What is the tracked market size for insurance restoration in the U.S. in 2025?
How fast is residential disaster-restoration expected to grow?
Which companies lead the insurance restoration industry?
How are contractors adopting AI and related workflows in 2026?
Is the industry concentrated or dominated by a single statistical category?
What constraints shape pricing and project cycles?
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
Helena Kowalczyk. (2026, February 13). Insurance Restoration Industry Statistics. Gitnux. https://gitnux.org/insurance-restoration-industry-statistics
Helena Kowalczyk. "Insurance Restoration Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/insurance-restoration-industry-statistics.
Helena Kowalczyk. 2026. "Insurance Restoration Industry Statistics." Gitnux. https://gitnux.org/insurance-restoration-industry-statistics.
Sources & references
65 sources cited across this report
cleanfax.com
ir.crawco.com
actuarialpost.co.uk
epam.com
insurancetimes.co.uk
bankofengland.co.uk
insurancebusinessmag.com
eiopa.europa.eu
deloitte.com
media.milliman.com
gartner.com
- oneclaimsolution.com
- 2815486.fs1.hubspotusercontent-na1.net
- infinance.nl
dnb.co.uk
friss.com
kpmg.com
belfor.com
- cascadiacapital.com
qualifiedremodeler.com
mordorintelligence.com
- acquidex.com
axios.com
- ctacquisitions.com
- steerpartners.com
spglobal.com
wfhresearch.com
chicagofed.org
hub.selbyjennings.com
jacobsononline.com
carriermanagement.com
naceweb.org
- vermelorpo.com
gallup.com
apqc.org
novidea.com
capgemini.com
iif.com
cmosurvey.org
- hailmate.ai
macquarie.com.au
randrmagonline.com
gdv.de
insurancecouncil.org
insurancejournal.com
ey.com
pwc.com
- insurers.gallagherbassett.com.au
- oaic.gov.au
- internationalinsurance.org
- hydeparkcapital.com
axiobench.com
ncei.noaa.gov
bls.gov
- restorationintel.com
atirestoration.com
polygongroup.com
puroclean.com
servicemaster.com
signalrestoration.com
goblusky.com
bmscat.com
steamatic.com
- propertydamagedata.com
Social media in the insurance restoration industry