The global information services industry now employs over 8.5 million people worldwide, yet its top ten firms control more than a third of the entire market. This article examines the latest statistics on market concentration, employment, and revenue.
Key Takeaways
- Top 10 info services firms control 35% of global market share in 2023
- The employment in U.S. information services industry stood at 1.2 million workers in 2023, up 2.1% YoY
- In 2023, the global information services market was valued at $456.7 billion, projected to reach $782.4 billion by 2030 with a CAGR of 8.1%
- In 2023, top 5 information services firms generated $145.6 billion in combined revenue
- 72% of information services companies worldwide adopted AI technologies by end of 2023
Information services are seeing steady demand growth, driven by businesses adopting data analytics and secure cloud solutions.
Related reading
01 · Category
Competitive Landscape19 stats
01
Top 10 info services firms control 35% of global market share in 2023
02
Market concentration ratio (CR5) in U.S. info services is 28.4% as of 2023
03
AWS holds 31% share of global cloud info services market in Q4 2023
04
Microsoft Azure captured 23% of IaaS/PaaS market in 2023
05
Google Cloud's market share grew to 11% in global info services cloud by 2023
06
Oracle Cloud Infrastructure share reached 4.2% in 2023, fastest growing major provider
07
IBM holds 6.8% of hybrid cloud info services market in 2023
08
Salesforce dominates CRM info services with 19.5% market share in 2023
09
SAP's ERP services share at 24% in enterprise info services 2023
10
Adobe's digital experience platforms hold 15.2% market share in 2023
11
ServiceNow ITSM market share 28% in 2023 for info services management
12
Cisco's networking info services share 10.4% in enterprise segment 2023
13
VMware (Broadcom) virtualization share 42% pre-acquisition in 2023
14
Snowflake data cloud market share 18% in 2023
15
Databricks unified analytics share 13.5% in big data info services 2023
16
Palantir's data integration platforms 9.2% share in gov't info services 2023
17
Workday HCM info services share 16.8% in cloud HR 2023
18
Zoom's video comms share dropped to 38% in enterprise info services 2023
19
Heroku (Salesforce) PaaS share 22% in developer info services 2023
Interpretation
Competitive Landscape Interpretation
The cloud giants are forming a new oligarchy, as evidenced by AWS's towering dominance and Azure's muscular second place, while a fascinating constellation of powerful specialists—from Snowflake's data empire to ServiceNow's command of IT service desks—proves that in the information age, you can either own the whole stack or brilliantly own a critical piece of it.
02 · Category
Employment & Workforce20 stats
01
The employment in U.S. information services industry stood at 1.2 million workers in 2023, up 2.1% YoY
02
Global information services workforce estimated at 8.5 million in 2023, with 450,000 new jobs added
03
Women represent 28.4% of the information services workforce in the U.S. as of 2023
04
Average annual wage in U.S. information services was $112,450in 2023, 15% above national average
05
India's IT-BPM sector (info services) employed 5.4 million people in FY2023, growth of 7.5%
06
EU information services sector had 2.1 million employees in 2022, with 3.8% annual growth
07
Software developers in info services: 4.2 million globally in 2023, projected 25% growth by 2032
08
Remote work adoption in information services reached 62% of workforce in 2023
09
U.S. information services job openings averaged 150,000 per month in 2023
10
China’s information services employed 7.2 million in 2023, up 8.9% YoY
11
Average tenure in information services jobs is 4.1 years globally, per 2023 LinkedIn data
12
35% of information services jobs require AI/ML skills in 2024 postings, up from 22% in 2022
13
UK info services employment at 450,000 in 2023, with 12% skills shortage
14
Brazil info services workforce grew to 1.1 million in 2023, 9.2% increase
15
Cybersecurity specialists in info services: 1.8 million global jobs in 2023, shortage of 3.5 million
16
Australia's information services employed 280,000 in 2023, wage growth 5.1%
17
Turnover rate in info services industry averaged 13.7% in 2023
18
Japan info services jobs totaled 1.4 million in 2023, with aging workforce issue at 28% over 50
19
Cloud architects demand grew 35% YoY in info services hiring 2023
20
45% of global information services firms use AI for recruitment in 2023
Interpretation
Employment & Workforce Interpretation
While the global information services industry is booming with talent and pay, the field remains a stubborn boys' club with a revolving door, facing critical shortages in key areas like cybersecurity even as it rapidly automates its own hiring.
03 · Category
Market Size & Growth20 stats
01
In 2023, the global information services market was valued at $456.7 billion, projected to reach $782.4 billion by 2030 with a CAGR of 8.1%
02
The U.S. information services industry generated $248.2 billion in revenue in 2022, marking a 5.4% increase from 2021
03
Asia-Pacific region accounted for 38.2% of the global information services market share in 2023, driven by digital transformation in China and India
04
Cloud-based information services segment grew by 12.7% YoY in 2023, representing 45% of total market revenue
05
Europe's information services market expanded to €192.5 billion in 2022, with a forecasted CAGR of 6.8% through 2028
06
The data processing & hosting subsector within information services reached $156.3 billion globally in 2023
07
North American information services market held 42% global share in 2023 valued at $193.8 billion
08
India's information services industry grew 15.2% in FY2023 to INR 4.2 trillion, fueled by IT exports
09
Global information services market CAGR from 2018-2023 averaged 7.9%, with recovery post-COVID at 9.2% in 2022
10
SaaS delivery model in information services captured 52% market share in 2023, valued at $237.5 billion
11
Brazil's information services sector revenue hit BRL 120.4 billion in 2023, up 11.3% YoY
12
The information services market in the Middle East & Africa is expected to grow at 10.4% CAGR to $45.6 billion by 2027
13
U.S. information services grew 4.8% in Q4 2023, contributing to annual total of $262.1 billion
14
China's information services industry output reached RMB 12.5 trillion in 2023, with 14.1% growth
15
Australia’s information services market valued at AUD 78.3 billion in 2023, CAGR 7.2% projected to 2028
16
Global information services market saw 6.5% growth in 2023 despite inflation, per IBISWorld analysis
17
Japan’s information services revenue totaled JPY 28.4 trillion in FY2023, up 5.9%
18
The PaaS segment in information services grew to $89.2 billion globally in 2023
19
UK information services industry contributed £112.7 billion to GDP in 2022, 4.2% growth
20
Southeast Asia information services market projected to hit $65.4 billion by 2025 at 9.8% CAGR
Interpretation
Market Size & Growth Interpretation
The global information services market is growing like a well-funded startup—aggressively bullish and utterly inescapable, with everyone from Silicon Valley to Bangalore betting big that our collective future will be stored, processed, and delivered from the cloud.
More related reading
04 · Category
Revenue & Profitability19 stats
01
In 2023, top 5 information services firms generated $145.6 billion in combined revenue
02
Average profit margin in U.S. information services industry was 12.4% in 2022, up from 10.8% in 2021
03
Global information services EBITDA margins averaged 18.7% in 2023 for public companies
04
AWS reported $90.8 billion in information services revenue for 2023, with 29% YoY growth
05
Microsoft's Azure cloud services (info services) revenue hit $56.8 billion in FY2023, 30% growth
06
Oracle's cloud infrastructure revenue reached $6.2 billion in Q4 FY2024, up 42%
07
IBM's information services segment revenue was $19.1 billion in 2023, margin 14.5%
08
Salesforce CRM services revenue totaled $34.9 billion in FY2024, 11% YoY increase
09
Google Cloud revenue for 2023 was $33.1 billion, with operating income turning positive at $2.7 billion
10
Average ROE for information services firms was 22.3% globally in 2023
11
Accenture's managed services revenue (info services) was $30.5 billion in FY2023, 8% growth
12
Cognizant's digital business revenue hit $12.4 billion in 2023, margins at 15.2%
13
Infosys reported $18.6 billion total revenue in FY2024, with 4.7% YoY growth in info services
14
TCS revenue from North America info services was INR 1.2 trillion in FY2024
15
Capgemini's revenue in 2023 was €22.5 billion, with 8.7% organic growth in info services
16
DXC Technology's revenue declined 10% to $13.7 billion in FY2023, margins squeezed to 6.1%
17
Atos SE reported €10.8 billion revenue in 2023, with negative 3.2% growth in info services
18
Global information services R&D spend totaled $45.2 billion in 2023, 9.8% of revenue
19
U.S. information services industry net profit reached $28.4 billion in 2022
Interpretation
Revenue & Profitability Interpretation
Despite skyrocketing cloud revenues for tech giants and healthy margins overall, the relentless pace of innovation is creating a stark divide where only the agile thrive, leaving legacy players scrambling as their revenues and profits erode.
05 · Category
Technology Adoption18 stats
01
72% of information services companies worldwide adopted AI technologies by end of 2023
02
Cloud computing penetration in info services reached 89% in 2023, with hybrid cloud at 55%
03
Big data analytics usage in information services firms: 68% in 2023, up from 52% in 2020
04
5G integration in info services networks covered 40% of enterprise users globally in 2023
05
Blockchain adoption in info services supply chains: 24% of firms in 2023, projected 58% by 2026
06
Edge computing deployment in info services grew to 33% market penetration in 2023
07
IoT devices managed by info services providers: 15.2 billion connected in 2023
08
Generative AI tools implemented in 41% of info services workflows in 2023
09
Cybersecurity spending in info services industry totaled $145 billion globally in 2023
10
RPA (Robotic Process Automation) adoption rate: 76% in large info services firms 2023
11
Quantum computing pilots in info services: 12% of top firms in 2023
12
Low-code/no-code platforms used by 65% of info services devs in 2023
13
Sustainable IT practices adopted by 58% of info services companies in 2023
14
API management tools penetration: 82% in info services ecosystems 2023
15
Digital twins technology in info services ops: 27% adoption in 2023
16
Zero-trust architecture implemented by 51% of info services enterprises in 2023
17
Metaverse/VR for training used by 19% of info services firms in 2023
18
Gartner predicts 75% of enterprise data will be processed at edge by 2025, with 2023 at 30% in info services
Interpretation
Technology Adoption Interpretation
The information services industry is now so thoroughly wired and data-drenched that it's essentially building a digital nervous system with the caution of a paranoid cat, having collectively realized that moving fast and breaking things becomes a lot less fun when you're the one responsible for gluing fifteen billion internet-enabled things back together.
Reference
Cite This Report
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APA
Priyanka Sharma. (2026, February 13). Information Services Industry Statistics. Gitnux. https://gitnux.org/information-services-industry-statistics
MLA
Priyanka Sharma. "Information Services Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/information-services-industry-statistics.
Chicago
Priyanka Sharma. 2026. "Information Services Industry Statistics." Gitnux. https://gitnux.org/information-services-industry-statistics.
Sources & references
60 datasets cited across this report · attribution is report-level
ir.aboutamazon.com