While progress is often celebrated with numbers, the hard data reveals a more complex story: the MSP industry is making measurable, yet uneven, strides in diversity, with women now holding nearly a quarter of all roles, ethnic minority representation climbing to a third of the workforce, and firms with robust DEI programs seeing significantly stronger revenue growth and client satisfaction.
Key Takeaways
- In 2023, women held 24.7% of all positions in MSP companies, a 2.1% increase from 2022 but still below the national tech average of 26.5%
- MSP firms reported 18.3% female representation in cybersecurity roles in 2024 surveys, lagging behind general IT by 5.2 points
- Only 12.4% of MSP C-level executives were women in 2023, per Channel Futures data, compared to 15.8% in broader tech
- In 2023, Black employees made up 7.2% of MSP workforces, below U.S. tech average of 8.9%
- Hispanic/Latino representation in MSPs reached 11.4% in 2024, up 1.8% from 2022
- Asian employees comprised 14.6% of MSP technical staff in 2023, highest ethnic group at 3.2% over national
- In 2023, LGBTQ+ employees represented 4.8% openly in MSP surveys, below tech avg 6.2%
- MSPs with LGBTQ+ ERGs saw 22.1% higher engagement scores in 2024
- Transgender representation in MSPs at 0.7% in 2023, with policy support rising
- Employees with disabilities comprised 3.9% of MSP workforces in 2023, below 5.1% tech benchmark
- MSP accessibility tech investments rose 28.4% in 2024 for disabled staff
- Visible disabilities reported at 2.1% in MSP leadership 2023
- MSP DEI programs implemented in 91.2% firms in 2023
- Overall DEI satisfaction scores averaged 82.7/100 in MSP employee surveys 2024
- MSP turnover reduced 11.4% with DEI initiatives in 2023 data
The MSP industry is making slow but measurable progress on diversity, though representation still lags behind national tech averages.
Disability Inclusion
1Employees with disabilities comprised 3.9% of MSP workforces in 2023, below 5.1% tech benchmark
Verified2MSP accessibility tech investments rose 28.4% in 2024 for disabled staff
Verified3Visible disabilities reported at 2.1% in MSP leadership 2023
Verified4Neurodiverse hires in MSPs reached 4.7% in 2024 tech roles
Directional5MSP ADA compliance scores averaged 87.6/100 in 2023 audits
Single source6Disabled retention 81.2% in MSPs 2024, impacted by remote options
Verified7Wheelchair-accessible MSP offices in 76.3% firms 2023
Verified8Disabled MSP owners 1.4% in 2024 surveys
Verified9Chronic illness disclosures 2.8% in MSP annual health surveys 2023
Directional10MSP disability hiring initiatives covered 68.9% firms in 2024
Single source11Neurodiversity programs boosted productivity 16.3% in MSP teams 2023
Verified12Disabled helpdesk reps 3.4% in 2024, with voice tech aids
Verified13Mental health accommodations in 92.1% MSPs 2023 policies
Verified14Disability training completion 85.7% employee-wide in MSPs 2024
Directional15MSP disabled pay equity at 95.4% in 2023 reports
Single source16Blind/low vision roles supported 1.9% via screen readers in MSPs 2024
Verified17Disability certification sponsorships up 34.2% in MSPs 2023
Verified18Inclusive client NPS for disabled staff teams 13.8% higher 2024
Verified19MSP disability internships 6.2% participation 2023
Directional20Deaf/hard of hearing 1.6% in MSP comms roles 2024 with captions
Single source21Disability board reps 2.3% in MSPs 2023
Verified22Neurodiverse DevOps hires 5.1% in 2024 MSPs
Verified23MSP disability goals achievement 79.6% in 2023 quotas
Verified24Mobility impaired field techs 2.4% supported remotely 2024
Directional25Disability R&D innovations from staff 3.7% patents 2023
Single source26MSP disability belonging surveys 88.4% positive 2024
VerifiedDisability Inclusion Interpretation
We're celebrating the sprouts of accessibility investments and neurodiversity's proven productivity gains, but our DEI garden still needs to level its terrain for leadership representation and equitable participation across the disability spectrum.
Ethnic Diversity
1In 2023, Black employees made up 7.2% of MSP workforces, below U.S. tech average of 8.9%
Verified2Hispanic/Latino representation in MSPs reached 11.4% in 2024, up 1.8% from 2022
Verified3Asian employees comprised 14.6% of MSP technical staff in 2023, highest ethnic group at 3.2% over national
Verified4MSP firms with 10%+ Black hires grew 9.7% faster in 2024 revenue
Directional5Native American/Indigenous workers at 1.3% in MSPs 2023, targeted for growth via partnerships
Single source6Multi-ethnic MSP leadership stood at 9.8% in 2024, with Black VPs at 4.2%
Verified7Hispanic MSP engineers hit 12.7% in Q3 2023, boosted by bilingual programs
Verified8Asian-owned MSPs numbered 6.5% of total in 2024, leading in cloud services
Verified9Black retention in MSPs averaged 84.6% in 2023 vs 88.2% white peers
Directional1013.2% ethnic minority promotions in MSPs 2024, up from 10.1% in 2021
Single source11MSP ethnic diversity index scored 72.1/100 in 2023, led by urban firms
Verified12Hispanic helpdesk staff at 15.9% in 2024 MSPs, key for diverse client bases
Verified13Black cybersecurity specialists 5.8% in MSPs 2023, with scholarships lifting pipeline
Verified14Asian MSP sales reps 16.4% in 2024, driving APAC client growth
Directional15Ethnic pay equity in MSPs improved to 92.7% ratio in 2023 audits
Single source16Multi-racial employees rose to 4.1% in MSPs 2024, fastest growing segment
Verified17Native Hawaiian/Pacific Islander at 0.9% MSP workforce 2023, focus of outreach
Verified18Black MSP owners 3.7% in 2024, up 1.4% via funding initiatives
Verified19Hispanic certification rates in MSPs 11.9% for 2023, led by Network+
Directional20Ethnic minority client satisfaction 14.2% higher in diverse MSP teams 2024
Single source21MSP ethnic internship diversity 18.6% non-white in 2023
Verified22Asian DevOps roles 19.3% in MSPs 2024
Verified23Ethnic board representation 11.5% average in MSPs 2023
Verified24MSP ethnic hiring quotas met 78.4% in 2024 goals
Directional25Black R&D contributors 6.2% in MSP innovation teams 2023
Single source26Hispanic field services 14.8% in 2024 MSPs
Verified27Ethnic training completion 91.7% in MSPs 2023 cultural programs
VerifiedEthnic Diversity Interpretation
The data reveals an MSP industry earnestly mixing its paint palette, showing the tangible business benefits of richer colors like a 9.7% revenue boost from deeper Black hiring, yet still nervously eyeing the half-empty tubes of Native American and Black leadership pigments.
Gender Diversity
1In 2023, women held 24.7% of all positions in MSP companies, a 2.1% increase from 2022 but still below the national tech average of 26.5%
Verified2MSP firms reported 18.3% female representation in cybersecurity roles in 2024 surveys, lagging behind general IT by 5.2 points
Verified3Only 12.4% of MSP C-level executives were women in 2023, per Channel Futures data, compared to 15.8% in broader tech
Verified4Female engineers in MSPs comprised 21.1% of the workforce in Q2 2024, with top performers at 28.9% in urban hubs
Directional5MSPs saw a 3.7% rise in women in sales roles to 31.2% in 2023, driven by targeted recruitment
Single source6In 2024, 16.8% of MSP entry-level tech hires were women, up from 14.2% in 2021
Verified7Women in MSP leadership pipelines reached 19.5% in mid-sized firms (50-500 employees) in 2023
Verified8MSP remote work policies boosted female retention to 87.3% in 2024 vs 82.1% pre-pandemic
Verified925.6% of MSP marketing roles filled by women in 2023, highest among functions at 4.2% YoY growth
Directional10Female MSP owners numbered 11.2% in 2024, doubling from 5.6% in 2019 per SMB surveys
Single source11MSPs with 30%+ women in tech roles grew revenue 12.4% faster in 2023
Verified1222.9% women in MSP helpdesk positions in 2024, with training programs lifting from 19.1%
Verified13In 2023, MSP firms averaged 23.4% female VPs, varying by region from 18.2% Midwest to 27.6% West Coast
Verified14Women comprised 27.8% of MSP HR roles in 2024, influencing DEI policy adoption rates
Directional15MSP gender pay gap narrowed to 14.2% in 2023 from 18.7% in 2020
Single source1620.5% of MSP cloud specialists were women in Q1 2024, up 2.8% YoY
Verified17Female participation in MSP certifications hit 26.3% in 2023, led by CompTIA A+ at 29.1%
Verified18MSPs reported 17.9% women in network engineering in 2024, with mentorship boosting to 24.2% in large firms
Verified19In 2023, 28.4% of MSP admin roles were women, stable but key for inclusion pipelines
Directional20Women-led MSP teams showed 15.6% higher client satisfaction in 2024 surveys
Single source21MSP female internship hires reached 32.1% in 2023 summer programs
Verified2219.7% women in MSP DevOps roles in 2024, growing fastest subsector at 4.1% YoY
Verified23Gender diversity scores in MSPs averaged 68.4/100 in 2023 audits
Verified24MSPs with gender-balanced boards (40% women) had 11.3% lower turnover in 2024
Directional2524.2% female quota achievement in MSP hiring goals for 2023
Single source26Women in MSP R&D roles at 21.8% in 2024, contributing to innovation patents
Verified27MSP gender inclusion training reached 89.2% employee coverage in 2023
Verified2826.7% women promoted internally in MSPs in 2024 fiscal year
Verified29Female MSP consultants numbered 23.1% in field services 2023
Directional30MSPs saw 29.4% women in customer success roles in 2024, highest retention at 91.2%
Single sourceGender Diversity Interpretation
The MSP industry is crawling toward equity with the urgency of a politely queuing tortoise, making measurable but achingly incremental progress that proves both the value of intentional effort and the immense distance still to go.
LGBTQ+ Inclusion
1In 2023, LGBTQ+ employees represented 4.8% openly in MSP surveys, below tech avg 6.2%
Verified2MSPs with LGBTQ+ ERGs saw 22.1% higher engagement scores in 2024
Verified3Transgender representation in MSPs at 0.7% in 2023, with policy support rising
Verified4Gay/lesbian MSP leaders 3.2% in 2024 exec roles
Directional5Bisexual employees 1.9% identified in MSP workforces 2023
Single source6MSP LGBTQ+ retention 89.4% in 2024 vs 86.7% overall
Verified7Pride month initiatives covered 94.6% MSP employees in 2023 training
Verified8LGBTQ+-owned MSPs 2.1% of market in 2024
Verified9Out LGBTQ+ tech hires 5.3% in MSPs 2023 recruiting drives
Directional10MSP LGBTQ+ inclusion index 76.8/100 in 2024 audits
Single source11Queer sales teams in MSPs boosted diversity sales 18.7% in 2023
Verified12LGBTQ+ cybersecurity roles 4.1% in 2024 MSPs
Verified13Non-binary MSP employees 1.2% reported in 2023 surveys
Verified14LGBTQ+ mentorship programs in 82.3% MSPs 2024
Directional15Allyship training reached 88.9% MSP staff in 2023
Single source16LGBTQ+ promotions 6.4% of total in MSPs 2024
Verified17Queer certifications sponsored 7.2% higher in MSPs 2023
Verified18LGBTQ+ client NPS 12.5% higher with inclusive MSPs 2024
Verified19MSP LGBTQ+ internships 8.6% diverse in 2023
Directional20Lesbian leaders 1.8% in MSP execs 2024
Single source21LGBTQ+ board seats 3.9% average in MSPs 2023
Verified22Gay DevOps specialists 4.7% in 2024 MSPs
Verified23LGBTQ+ hiring goals met 85.2% in MSPs 2023
Verified24Trans R&D roles 0.9% in MSP innovation 2024
Directional25LGBTQ+ field services inclusion 5.1% in 2023
Single source26MSP LGBTQ+ surveys showed 91.3% belonging score 2024
VerifiedLGBTQ+ Inclusion Interpretation
While the MSP industry still has significant room to improve—particularly for transgender and non-binary professionals—the data clearly shows that when MSPs actively include and support LGBTQ+ talent, they don't just do the right thing, they also see stronger engagement, retention, sales, and client satisfaction.
Overall DEI Metrics
1MSP DEI programs implemented in 91.2% firms in 2023
Verified2Overall DEI satisfaction scores averaged 82.7/100 in MSP employee surveys 2024
Verified3MSP turnover reduced 11.4% with DEI initiatives in 2023 data
Verified4Revenue growth 14.8% higher for top-quartile DEI MSPs in 2024
Directional587.6% MSPs tracking DEI metrics quarterly in 2023 benchmarks
Single source6DEI budget allocation averaged 2.3% of HR spend in MSPs 2024
Verified7Employee engagement up 19.2% post-DEI training in MSPs 2023
Verified8MSP innovation patents 17.6% correlated to DEI scores 2024
Verified994.3% MSP leaders view DEI as business imperative in 2023 surveys
Directional10DEI certification achieved by 41.7% MSPs in 2024 audits
Single source11Client diversity contracts up 23.4% for DEI-committed MSPs 2023
Verified12MSP DEI audits scored 79.4 average in 2024 external reviews
Verified13Inclusive culture surveys hit 86.9% approval in MSPs 2023
Verified14DEI ROI measured at 3.2x in top MSPs 2024 case studies
Directional1576.8% MSPs expanded DEI post-2020
Single source16Overall minority representation 32.1% in MSPs 2024
Verified17DEI complaint resolutions 97.2% within 30 days in MSPs 2023
Verified18MSP talent attraction 21.7% improved via DEI branding 2024
Verified19Employee referral diversity up 28.6% in DEI MSPs 2023
Directional20MSP DEI maturity model avg level 3.4/5 in 2024
Single source21Cross-training DEI impact 15.9% productivity gain 2023
Verified22MSP supplier diversity spend 12.4% of total 2024
Verified23DEI goal attainment 83.7% across MSP benchmarks 2023
Verified24Community partnership DEI events 67.2% MSP involvement 2024
Directional25MSP DEI dashboard adoption 89.1% in 2023 large firms
Single source26Overall belonging index 84.6/100 in MSPs 2024 surveys
Verified27DEI vendor partnerships 55.3% MSP contracts 2023
VerifiedOverall DEI Metrics Interpretation
The data suggests that while many MSPs have enthusiastically installed a DEI car wash, the impressive sheen of their metrics—from boosted profits to happier employees—proves it's less about virtue signaling and more about the savvy business of actually cleaning up their act.
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