GITNUXREPORT 2025

Digital Transformation In The Utilities Industry Statistics

Utilities prioritize digital transformation for growth, efficiency, customer engagement, and resilience.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

85% of utilities companies have increased their investments in digital transformation initiatives since 2020

Statistic 2

45% of utility companies are investing in virtual power plants to manage distributed energy resources

Statistic 3

44% of utilities have increased their cybersecurity budgets specifically for digital infrastructure security

Statistic 4

80% of utility companies have prioritized data security in their digital transformation strategies

Statistic 5

72% of utilities sought partnerships with technology providers to accelerate digital adoption

Statistic 6

64% of utilities are deploying digital platforms for integrated resource planning

Statistic 7

43% of utility firms are using digital solutions for water-energy nexus optimization

Statistic 8

97% of utilities say digital transformation has improved their regulatory compliance processes

Statistic 9

70% of utilities predict a shift toward decentralized energy resources management through digital means

Statistic 10

50% of utility organizations have adopted sustainable digital technologies to reduce their carbon footprint

Statistic 11

38% of utilities are investing in digital workforce management solutions to improve safety and efficiency

Statistic 12

69% of utilities report that digital transformation has accelerated their ability to meet regulatory deadlines

Statistic 13

71% of utilities leverage predictive analytics to improve customer service and outage management

Statistic 14

67% of utilities have established a digital transformation roadmap

Statistic 15

60% of utilities are actively working on digital twin projects to improve predictive maintenance

Statistic 16

44% of utility companies are adopting mobile digital solutions for field operations

Statistic 17

55% of utilities plan to increase their investment in digital skills training in response to industry digitization trends

Statistic 18

The global smart meter market in utilities is expected to reach $18.1 billion by 2027, growing at a CAGR of 10.1%

Statistic 19

Smart grid deployment increased by 30% globally between 2018 and 2022

Statistic 20

Utilities investing in cybersecurity solutions increased by 40% in the past two years

Statistic 21

The adoption of drone inspections in utilities has increased by 35% in the last 3 years

Statistic 22

Smart water meter deployments grew by 25% globally from 2019 to 2022

Statistic 23

The global predictive maintenance market in utilities is expected to reach $6.96 billion by 2025, growing at a CAGR of 24%

Statistic 24

Investments in digital grid management solutions are projected to reach $13 billion globally by 2025

Statistic 25

The use of data lakes and data warehouses has increased by 50% in utility companies over the past 3 years

Statistic 26

The global digital utility market size is projected to reach $143 billion by 2028, growing at a CAGR of 15.2%

Statistic 27

Digital transformation in utilities reduces operational costs by an average of 15-20%

Statistic 28

60% of utilities leverage data analytics to optimize grid operations

Statistic 29

The use of big data analytics in utilities has increased operational efficiency by an average of 12%

Statistic 30

Digital customer portals result in a 15% reduction in call center volume

Statistic 31

Digital transformation efforts contributed to a 5% reduction in greenhouse gas emissions in some utilities

Statistic 32

55% of utilities report increased agility and faster project implementation due to digital transformation

Statistic 33

Utility companies implementing automation have seen a 20% reduction in maintenance costs

Statistic 34

58% of utility companies report suppressing outage durations through digital monitoring and automation

Statistic 35

82% of utilities see enhanced asset management through digital tools as a key benefit

Statistic 36

Digital asset management solutions have reduced maintenance costs by up to 25% in some utilities

Statistic 37

91% of utilities report that digital technologies have increased their operational resilience

Statistic 38

78% of utilities executives believe digital transformation is critical for growth

Statistic 39

90% of utility companies believe IoT is essential for modern grid management

Statistic 40

55% of utility companies prioritize digital skills training for their workforce

Statistic 41

80% of utility executives believe in the strategic importance of edge computing in their digital transformation efforts

Statistic 42

75% of utilities believe digital transformation will be essential for resilience against climate change

Statistic 43

85% of utility executives see digital transformation as a way to improve customer experience

Statistic 44

80% of utility executives believe digital transformation will be critical for future business models

Statistic 45

86% of utilities believe that digital transformation will help meet future energy demands efficiently

Statistic 46

78% of utilities see digital transformation as a way to improve regulatory compliance

Statistic 47

65% of utility companies use cloud-based solutions for data management

Statistic 48

70% of utilities plan to implement AI across operations within the next 3 years

Statistic 49

Digital customer engagement platforms lead to a 25% increase in customer satisfaction in the utilities sector

Statistic 50

48% of utilities have adopted predictive maintenance tools

Statistic 51

Blockchain technology is being tested by 22% of utility companies for energy trading

Statistic 52

68% of utilities have integrated renewable energy data into their digital platforms

Statistic 53

50% of utilities have implemented digital twins for grid optimization

Statistic 54

AI-powered demand forecasting has improved accuracy by up to 30% in some utilities

Statistic 55

70% of utilities have plans to implement 5G technology for grid communication within the next 2 years

Statistic 56

35% of utility companies use augmented reality for field worker training and maintenance

Statistic 57

40% of utility companies have adopted containerized data centers to support digital infrastructure

Statistic 58

65% of utilities are exploring or implementing smart home integrations to enhance consumer engagement

Statistic 59

Digital twins are used by 30% of utility companies to simulate grid operations and optimize performance

Statistic 60

52% of utility companies are investing in customer data platforms to personalize services

Statistic 61

63% of utilities use digital sensors to monitor infrastructure health in real time

Statistic 62

Virtual reality tools are being tested by 22% of utilities for training and remote troubleshooting

Statistic 63

38% of utilities have adopted machine learning algorithms to optimize energy dispatch and load forecasting

Statistic 64

65% of utilities are exploring or deploying automated customer service solutions like chatbots

Statistic 65

Renewable energy integration is facilitated by digital platforms in 78% of utility companies

Statistic 66

45% of utilities are testing or deploying artificial intelligence-driven customer energy management solutions

Statistic 67

The integration of AI in utility demand response programs has increased participation rates by 20%

Statistic 68

52% of utility respondents cite data quality and integration challenges as barriers to digital transformation

Statistic 69

45% of utility companies are creating digital innovation labs to pilot new technology solutions

Statistic 70

92% of utilities acknowledge that digital transformation enhances safety protocols and reduces workplace incidents

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Key Highlights

85% of utilities companies have increased their investments in digital transformation initiatives since 2020
78% of utilities executives believe digital transformation is critical for growth
The global smart meter market in utilities is expected to reach $18.1 billion by 2027, growing at a CAGR of 10.1%
65% of utility companies use cloud-based solutions for data management
Digital transformation in utilities reduces operational costs by an average of 15-20%
90% of utility companies believe IoT is essential for modern grid management
Smart grid deployment increased by 30% globally between 2018 and 2022
70% of utilities plan to implement AI across operations within the next 3 years
Digital customer engagement platforms lead to a 25% increase in customer satisfaction in the utilities sector
48% of utilities have adopted predictive maintenance tools
Blockchain technology is being tested by 22% of utility companies for energy trading
60% of utilities leverage data analytics to optimize grid operations
Utilities investing in cybersecurity solutions increased by 40% in the past two years

As the utilities industry accelerates its digital revolution, with 85% of companies boosting investments since 2020 and the market projected to hit $143 billion by 2028, it’s clear that innovative technologies like smart meters, AI, and IoT are transforming the way utilities generate, manage, and deliver energy.

Digital Adoption and Investment Trends

85% of utilities companies have increased their investments in digital transformation initiatives since 2020
45% of utility companies are investing in virtual power plants to manage distributed energy resources
44% of utilities have increased their cybersecurity budgets specifically for digital infrastructure security
80% of utility companies have prioritized data security in their digital transformation strategies
72% of utilities sought partnerships with technology providers to accelerate digital adoption
64% of utilities are deploying digital platforms for integrated resource planning
43% of utility firms are using digital solutions for water-energy nexus optimization
97% of utilities say digital transformation has improved their regulatory compliance processes
70% of utilities predict a shift toward decentralized energy resources management through digital means
50% of utility organizations have adopted sustainable digital technologies to reduce their carbon footprint
38% of utilities are investing in digital workforce management solutions to improve safety and efficiency
69% of utilities report that digital transformation has accelerated their ability to meet regulatory deadlines
71% of utilities leverage predictive analytics to improve customer service and outage management
67% of utilities have established a digital transformation roadmap
60% of utilities are actively working on digital twin projects to improve predictive maintenance
44% of utility companies are adopting mobile digital solutions for field operations
55% of utilities plan to increase their investment in digital skills training in response to industry digitization trends

Digital Adoption and Investment Trends Interpretation

As utilities double down on digital investments—from virtual power plants and predictive analytics to cybersecurity and digital twins—it's clear that the industry is not just transforming technology but also reinforcing the grid's resilience, security, and sustainability, making digitalization the new backbone for energy innovation and regulation compliance.

Market Growth and Market Share

The global smart meter market in utilities is expected to reach $18.1 billion by 2027, growing at a CAGR of 10.1%
Smart grid deployment increased by 30% globally between 2018 and 2022
Utilities investing in cybersecurity solutions increased by 40% in the past two years
The adoption of drone inspections in utilities has increased by 35% in the last 3 years
Smart water meter deployments grew by 25% globally from 2019 to 2022
The global predictive maintenance market in utilities is expected to reach $6.96 billion by 2025, growing at a CAGR of 24%
Investments in digital grid management solutions are projected to reach $13 billion globally by 2025
The use of data lakes and data warehouses has increased by 50% in utility companies over the past 3 years
The global digital utility market size is projected to reach $143 billion by 2028, growing at a CAGR of 15.2%

Market Growth and Market Share Interpretation

As the utilities industry accelerates its digital transformation—fusing smarter meters, cyber defenses, drone inspections, and data lakes into a rapidly expanding $143-billion market—it's clear that they're not just upgrading technology but also fortifying their future against cyber threats, all while riding a growing wave of innovation to deliver smarter, cleaner, and more efficient services.

Operational Efficiency Improvements

Digital transformation in utilities reduces operational costs by an average of 15-20%
60% of utilities leverage data analytics to optimize grid operations
The use of big data analytics in utilities has increased operational efficiency by an average of 12%
Digital customer portals result in a 15% reduction in call center volume
Digital transformation efforts contributed to a 5% reduction in greenhouse gas emissions in some utilities
55% of utilities report increased agility and faster project implementation due to digital transformation
Utility companies implementing automation have seen a 20% reduction in maintenance costs
58% of utility companies report suppressing outage durations through digital monitoring and automation
82% of utilities see enhanced asset management through digital tools as a key benefit
Digital asset management solutions have reduced maintenance costs by up to 25% in some utilities
91% of utilities report that digital technologies have increased their operational resilience

Operational Efficiency Improvements Interpretation

Digital transformation is powering utilities to cut costs, boost efficiency, and enhance resilience—proving that embracing digital innovation isn't just smart; it's essential for a sustainable, customer-centric future.

Strategic Perspectives and Future Planning

78% of utilities executives believe digital transformation is critical for growth
90% of utility companies believe IoT is essential for modern grid management
55% of utility companies prioritize digital skills training for their workforce
80% of utility executives believe in the strategic importance of edge computing in their digital transformation efforts
75% of utilities believe digital transformation will be essential for resilience against climate change
85% of utility executives see digital transformation as a way to improve customer experience
80% of utility executives believe digital transformation will be critical for future business models
86% of utilities believe that digital transformation will help meet future energy demands efficiently
78% of utilities see digital transformation as a way to improve regulatory compliance

Strategic Perspectives and Future Planning Interpretation

As utilities grapple with the electrifying demands of the future, over 75% see digital transformation not just as a competitive edge but as the indispensable blueprint for resilience, efficiency, and customer satisfaction—proving that in today’s grid, going digital isn’t optional, it’s essential.

Technology Implementation and Solutions

65% of utility companies use cloud-based solutions for data management
70% of utilities plan to implement AI across operations within the next 3 years
Digital customer engagement platforms lead to a 25% increase in customer satisfaction in the utilities sector
48% of utilities have adopted predictive maintenance tools
Blockchain technology is being tested by 22% of utility companies for energy trading
68% of utilities have integrated renewable energy data into their digital platforms
50% of utilities have implemented digital twins for grid optimization
AI-powered demand forecasting has improved accuracy by up to 30% in some utilities
70% of utilities have plans to implement 5G technology for grid communication within the next 2 years
35% of utility companies use augmented reality for field worker training and maintenance
40% of utility companies have adopted containerized data centers to support digital infrastructure
65% of utilities are exploring or implementing smart home integrations to enhance consumer engagement
Digital twins are used by 30% of utility companies to simulate grid operations and optimize performance
52% of utility companies are investing in customer data platforms to personalize services
63% of utilities use digital sensors to monitor infrastructure health in real time
Virtual reality tools are being tested by 22% of utilities for training and remote troubleshooting
38% of utilities have adopted machine learning algorithms to optimize energy dispatch and load forecasting
65% of utilities are exploring or deploying automated customer service solutions like chatbots
Renewable energy integration is facilitated by digital platforms in 78% of utility companies
45% of utilities are testing or deploying artificial intelligence-driven customer energy management solutions
The integration of AI in utility demand response programs has increased participation rates by 20%
52% of utility respondents cite data quality and integration challenges as barriers to digital transformation
45% of utility companies are creating digital innovation labs to pilot new technology solutions
92% of utilities acknowledge that digital transformation enhances safety protocols and reduces workplace incidents

Technology Implementation and Solutions Interpretation

As the utilities industry rides the digital wave—with cloud, AI, and smart tech leading the charge—it's clear that embracing innovation not only boosts customer satisfaction and operational efficiency but also secures a safer, greener, and more connected energy future, despite ongoing challenges with data quality and integration.